lp-585 Rev. 000 Rel. 001 Date 9.10.18
26
18. Any damage or failure resulting from improper water chemistry.
WATER CHEMISTRY REQUIREMENTS - Water pH between 6.5 and 8.5.
Hardness less than 7 grains (120 mg/L). Chloride concentration less
than 100 ppm (mg/L). TDS less than 500 ppm (mg/L);
19. Any damages, malfunctions, or failures resulting from the use of
dielectric unions.
20. Production of noise, taste, odors, discoloration, or rusty water.
21. Drain back tanks replaced for cosmetic reasons.
22. Components of the drain back tank that are not defective, but
must be replaced during the warranty period as a result of reason-
able wear and tear.
23. Components of the drain back tank that are subject to warran-
ties, if any, given by their manufacturers; HTP does not adopt these
warranties.
24. Damages, malfunctions, or failures resulting from the use of any
attachment(s) not supplied by HTP.
25. Drain back tanks installed outside the fifty states (and the District
of Columbia) of the United States of America and Canada.
26. Drain back tanks moved from the original installation location.
27. Drain back tanks that have had their rating labels removed.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made promptly. Deter-
mine if the drain back tank is “in-warranty” (that is, within the ap-
plicable warranty period) by reviewing a copy of the original sales
receipt or warranty registration. The Owner must present a copy of
the original sales receipt or warranty registration for a warranty ser-
vice request.
If the drain back tank is “in-warranty”, contact the retailer from whom
the drain back tank was purchased (or the installer) for assistance. Be
prepared to provide the retailer or installer with a copy of the original
receipt, complete model and serial numbers, and the date of instal-
lation of the drain back tank, in addition to explanation of the drain
back tank problem.
Warranty coverage is subject to validation of “in-warranty” coverage
by HTP claims department personnel. All alleged defective or mal-
functioning components must be returned to HTP via the local dis-
tribution channels where original purchase was made.
NOTE: Any
components or heaters returned to HTP for warranty analysis
will become the property of HTP and will not be returned, even
if credit is denied.
If all warranty conditions are satisfied, HTP will
provide replacement components to the retailer.
For questions about the coverage of this warranty, please contact
HTP at the following address or phone number: HTP, 272 Duchaine
Blvd, New Bedford, MA, 02745, Attention: Warranty Service Depart-
ment, 1(800) 323-9651.
SERVICE, LABOR AND SHIPPING COSTS
Except when specifically prohibited by the applicable state law, the
Owner, and not the Manufacturer, shall be liable for and shall pay for
all charges for labor or other expenses incurred in the removal, repair,
or replacement of the drain back tank or any component part(s)
claimed to be defective or any expense incurred to remedy any
defect in the product. Such charges include, but are not necessarily
limited to:
1. All freight, shipping, handling, and delivery costs of forwarding a
new drain back tank or replacement part(s) to the owner.
2. All costs necessary or incidental in removing the defective drain
back tank or component part(s) and installing a new drain back
tank or replacement part(s).
3. All administrative fees incurred by the Owner, as well as material
required to complete, and/or permits required for, installation of a
new drain back tank or replacement part(s), and
4. All costs necessary or incidental in returning the defective
water heater or component part(s) to a location designated by the
manufacturer.
LIMITATIONS OF YOUR HTP WARRANTY AND REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN AND AC-
CEPTED TO THE FURTHEST EXTENT UNDER APPLICABLE LAW IN LIEU OF
ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABIL-
ITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY OBLIGATION,
LIABILITY, RIGHT, CLAIM OR REMEDY IN CONTRACT OR TORT, WHETHER
OR NOT ARISING FROM HTP’S NEGLIGENCE, ACTUAL OR IMPUTED. THE
REMEDIES OF THE OWNER SHALL BE LIMITED TO THOSE PROVIDED
HEREIN TO THE EXCLUSION OF ANY OTHER REMEDIES INCLUDING WITH-
OUT LIMITATION, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SAID IN-
CIDENTAL AND CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIM-
ITED TO, PROPERTY DAMAGE, LOST PROFIT OR DAMAGES ALLEGED TO
HAVE BEEN CAUSED BY ANY FAILURE OF HTP TO MEET ANY OBLIGATION
UNDER THIS AGREEMENT INCLUDING THE OBLIGATION TO REPAIR AND
REPLACE SET FORTH ABOVE. NO AGREEMENT VARYING OR EXTENDING
THE FOREGOING WARRANTIES, REMEDIES OR THIS LIMITATION WILL BE
BINDING UPON HTP. UNLESS IN WRITING AND SIGNED BY A DULY AU-
THORIZED OFFICER OF HTP. THE WARRANTIES STATED HEREIN ARE NOT
TRANSFERABLE AND SHALL BE FOR THE BENEFIT OF THE OWNER ONLY.
NO OTHER WARRANTIES
This warranty gives the Owner specific legal rights. The Owner may also
have other rights that vary from state to state. Some states do not allow
the exclusion or limitation of incidental or consequential damages so this
limitation or exclusion may not apply to the Owner.
These are the only written warranties applicable to the drain back tank
manufactured and sold by HTP. HTP neither assumes nor authorizes any-
one to assume for it any other obligation or liability in connection with
said drain back tanks.
HTP reserves the right to change specifications or discontinue models
without notice.
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