User guide
HTC U20 5G
Page 1: ...User guide HTC U20 5G...
Page 2: ...ing Quick Settings 22 Adjusting the volume and sound settings 23 Restarting HTC U20 5G Soft reset 23 Accessing your settings 24 Notifications 25 Selecting copying and pasting text 28 Entering text 29...
Page 3: ...g a call 50 Setting up a conference call 51 Call history 51 Blocking a phone number 52 SMS and MMS About the Messages app 53 Sending a text message SMS 53 Sending a multimedia message MMS 54 Sending a...
Page 4: ...Getting apps from Google Play Store 72 Downloading apps from the web 73 Uninstalling an app 73 Working with apps App shortcuts 74 Switching between recently opened apps 75 Working with two apps at th...
Page 5: ...our ringtone 94 Changing your notification sound 94 Turning the location setting on or off 94 Airplane mode 95 Setting when to turn off the screen 95 Screen brightness 95 Dark theme 96 Night Light 96...
Page 6: ...ay to do a particular step or procedure that you may find helpful This indicates important information that you need in order to accomplish a certain task or to get a feature to work properly This is...
Page 7: ...been deleted cleared removed or erased from your device may still be recoverable by third party data recovery software Even a factory reset may not permanently erase all data from your mobile device i...
Page 8: ...G NR 4G LTE network for voice calls and data services Check with your operator for details Dual SIM supports both 5G NR and 4G LTE SIM cards Only one card can use 5G NR at a time If you want to use a...
Page 9: ...Back panel 1 Dual LED flash 2 Quad cameras 3 Fingerprint scanner 9 Unboxing and setup...
Page 10: ...ent on a computer or cloud storage before inserting the card You may be prompted to format the card 1 Hold the phone face up 2 Insert the tip of the tray eject tool that came with your phone or a smal...
Page 11: ...the microSD card and place the nano SIM into the outer holder You cannot have the second nano SIM and microSD cards inserted at the same time You need a 5G NR 4G LTE plan to use your operator s 5G NR...
Page 12: ...ge card on page 67 Charging the battery Before you turn on and start using HTC U20 5G it is recommended that you charge the battery If the battery has been fully drained you may need to charge HTC U20...
Page 13: ...ttery intensive apps such as games or video streaming apps while charging the battery your phone may become warmer This is normal It is strongly recommended to unplug the power adapter from the electr...
Page 14: ...our Google Account Turn on Google Services Make sure the Back up to Google Drive option is turned on to enable Auto Backup It s also recommended to have Location and Device maintenance options turned...
Page 15: ...2 Tap an account 3 Tap Remove Account Some personal data may be retained by the third party app after you have removed the account from HTC U20 5G Ways to unlock HTC U20 5G It is important to set HTC...
Page 16: ...r your cards 1 From the Home screen tap Settings Network internet SIM cards 2 Do any of the following Change the SIM card names Enable or disable a SIM card Set the default SIM card for your mobile da...
Page 17: ...avigation This is the default Navigation bar with the Back Home and Recent apps buttons There s an accompanying tutorial that plays back when you select a type of navigation View the tutorial to learn...
Page 18: ...while You can change the time before HTC U20 5G sleeps by setting the screen timeout To wake up your phone from Sleep mode press the POWER button Touch gestures Use touch gestures to get around the Ho...
Page 19: ...h some pressure on an icon or widget before you start to drag While dragging don t release your finger until you have reached the target position Flick Flicking the screen is similar to swiping except...
Page 20: ...ingers apart to zoom in when viewing a picture or text Slide two fingers together to zoom out of the picture or text Two finger swipe Swipe down from the status bar using two fingers to access Quick S...
Page 21: ...l on page 39 Lock screen Here s what you can do on the Lock screen Swipe up on the lock screen to unlock the screen Make sure to set up a screen lock to help protect your phone See Setting a screen lo...
Page 22: ...customize a setting press and hold its tile Customizing Quick Settings You can remove replace or rearrange the tiles in Quick Settings 1 With two fingers swipe down from the top of the screen to open...
Page 23: ...ff turning on Vibrate for calls in Sound settings makes your phone vibrate when you have incoming calls Restarting HTC U20 5G Soft reset If HTC U20 5G is running slower than normal is unresponsive or...
Page 24: ...et app permissions default apps to use app usage timer and more Battery Check battery usage information Enable features such as Battery Saver to help save battery power Display Adjust screen brightnes...
Page 25: ...ware updates and install them Factory reset your phone or only reset certain settings About phone Check information such as IMEI Android version and more At the top of the Settings screen you ll also...
Page 26: ...tification to expand it and see more details or see if there are more notifications bundled inside it Slide two fingers together on the notification to minimize it again Some notifications allow you t...
Page 27: ...p the app that you want and then tap Notifications Advanced c Tap the On Off switch next to the Allow notification dot option 3 To turn the Notification dot on or off for all apps a On the Apps notifi...
Page 28: ...rb mode is on App notification settings are applied to notifications in the Notifications panel and the lock screen You can also press and hold a notification in the Notifications panel or the lock sc...
Page 29: ...have multiple characters or accents associated with them Press and hold a key to enter numbers symbols or accented letters Tap to switch to the number and symbol keyboard Swipe left or right on the sp...
Page 30: ...nt to enter text 2 On the keyboard tap 3 Say the words you want to enter When entering English text you can insert punctuation marks by saying their name For example say Bring water comma towels comma...
Page 31: ...p and tap the Make pattern visible On Off switch to turn it off Setting up Smart Lock Smart Lock keeps your phone unlocked when it s safe with you such as when your phone is in your pocket or you re a...
Page 32: ...print scanner follow these tips Make sure your finger and the fingerprint scanner are dry and clean Use the entire pad of your finger including the sides and tip When recording your fingerprint touch...
Page 33: ...Fingerprint 3 Enter your pattern PIN or password 4 Do any of the following Tap Add fingerprint to add another fingerprint Tap a recorded fingerprint to rename it Tap next to a recorded fingerprint to...
Page 34: ...tempts allowed the card will become PUK locked You need a Pin Unlock Key PUK code to restore access to HTC U20 5G Contact your mobile operator for this code 1 When prompted enter the PUK code and then...
Page 35: ...s You may be able to get these updates faster sine they are sent directly to your phone from Google Play just like app updates Installing app updates from Google Play Store Most apps get updated with...
Page 36: ...een tap Settings 2 Tap About phone 3 Check under Android version Checking for system software updates You ll receive a notification if there s a system software update available for your phone model Y...
Page 37: ...t a wallpaper 3 Choose the image you want and then tap Set wallpaper 4 Choose whether to use the image as your home wallpaper lock screen wallpaper or both Adding apps to the Home screen Place apps yo...
Page 38: ...en widgets Widgets make important information and media content readily available 1 Press and hold an empty space on the Home screen 2 Tap Widgets 3 Look for the widget you want to add to the Home scr...
Page 39: ...Removing items from a folder 1 On the Home screen or favorites bar tap a folder to open it 2 Press and hold an app in the folder and then drag it out to an empty space on the Home screen or to Remove...
Page 40: ...resolution with the main camera or 32MP with the front camera See Taking a photo on page 43 3 2MP depth sensing camera Capture professional looking portraits or selfies with blurred background See Ta...
Page 41: ...ystem Gestures You ll see Photo mode the first time you use the Camera app Icon Function Access camera settings Choose from the available camera filters Toggle Beauty Mode on or off Turn HDR on or off...
Page 42: ...ap the screen to Auto focus on another subject Auto adjust exposure Tapping on a dark area brightens it while tapping on an overexposed area darkens it Zoom On the Viewfinder screen slide two fingers...
Page 43: ...the front camera the highest resolution for taking selfies is 32MP Switch to Photo mode to take photos at other resolutions Switch to Night mode to take photos in low light conditions To find out how...
Page 44: ...in this mode See Choosing a capture mode on page 43 for details 3 Point the main camera at your subject Depending on the type of subject you re capturing you may see one of these icons Icon Scene mode...
Page 45: ...ode you can take portrait shots or selfies with a nice blurred background To get a nice blurred background in portrait shots keep a distance of 2 meters 7 ft between you and your subject You need to b...
Page 46: ...even in high contrast lighting HDR works best when your subject is steady The camera takes multiple shots at different exposure levels and combines them into one enhanced photo 1 Switch to Photo mode...
Page 47: ...e camera for capturing landscape scenes 1 On the Home screen tap the camera icon to open the Camera app 2 Switch to Wide Angle mode See Choosing a capture mode on page 43 for details 3 Point the camer...
Page 48: ...nning or tap to stop capturing anytime When done capturing the camera stitches the frames into a single photo Scanning codes Use the main camera to scan a QR code or barcode and extract the informatio...
Page 49: ...phone number has an extension tap after connecting to the main line and then dial the extension number 4 When you re done with the call tap Calling a number in a message email or calendar event When y...
Page 50: ...he call on hold and more Putting a call on hold To put the call on hold tap Hold The status bar then displays the hold call icon To resume the call tap Hold again Switching between calls If you re alr...
Page 51: ...nt tap 4 To add another participant tap and then dial the number of the contact 5 When connected tap to add the participant to the conference call Tap Manage to access options such as ending the call...
Page 52: ...one app 2 If the keypad is open press to close it 3 Tap 4 Press and hold the phone number you want to block and then tap Block number 5 Tap Block To unblock a number press and hold the number and then...
Page 53: ...r To learn more about the Messages app for mobile and web tap Help feedback or visit support google com messages Sending a text message SMS There is a limit on the number of characters for a single te...
Page 54: ...a multimedia message MMS with pictures voice recordings audio or video files Before attaching and sending a video compress it first so that the file size doesn t exceed the message size limit 1 On th...
Page 55: ...o choose from Top contacts or the contact list When choosing from the contact list tap the name and not the profile photo If a contact has multiple numbers choose one of their mobile numbers 4 After y...
Page 56: ...ou will not see them in the Messages screen or receive notifications and calls 4 To see the conversations you ve blocked tap Spam blocked Tap a conversation to read the messages from a blocked contact...
Page 57: ...s from all your accounts Tap an account to view only the contacts from that account Add new contacts to your Google Account See Adding a new contact on page 58 Save SIM contacts to your phone See Impo...
Page 58: ...the SIM card to import contacts from 3 Do any of the following Press and hold a contact to select it To choose more contacts select the check box next to each contact Tap Select all 4 Tap Export 5 Whe...
Page 59: ...of the screen Sending a message or email to contacts in a label For billing purposes each text message is counted separately For example if you send a message to a group of 5 people you may be billed...
Page 60: ...tness letting the display sleep when not in use and keeping it simple helps save battery power Lower the screen brightness when you don t need it See Screen brightness on page 95 Set the screen timeou...
Page 61: ...longer sync times or sync manually In Settings tap Accounts and check what types of data are being synced in your online accounts When the battery is starting to run low temporarily disable syncing so...
Page 62: ...atically switch this mode on tap Set a schedule Based on percentage Adjust the slider to set the battery level You won t be able to turn off Dark theme if Battery Saver mode turned it on automatically...
Page 63: ...want battery optimization enabled you can turn the feature off in those apps 1 On the Home screen tap Settings 2 Tap Apps notifications Advanced Special app access 3 Tap Battery optimization 4 Tap Not...
Page 64: ...re battery restricted 1 On the Home screen tap Settings 2 Tap Battery Adaptive Battery 3 Tap Restricted apps to see the list of battery restricted apps You ll see this option only when there are apps...
Page 65: ...a USB storage device Freeing up storage space As you use HTC U20 5G you ll gradually fill up the storage with content over time Here are some tips on how to free up phone storage space Manage photos...
Page 66: ...following Tap one or more file types such as Documents or the media file types HTC U20 5G then looks for these file types and displays the files Open the folder that contains the files you want to cop...
Page 67: ...a file management app such as File Explorer on your computer Click HTC U20 5G to access files in the internal storage or storage card 5 Copy the files from your computer to HTC U20 5G or vice versa 6...
Page 68: ...app on your iPhone and use it to back up iPhone content to your Google Account On HTC U20 5G go to Settings tap System Advanced Get content from another phone and then tap iPhone to see the instructio...
Page 69: ...want to transfer tap Transfer 9 Wait for the transfer to finish 10 Tap Done on both phones Transferring photos videos and music between your phone and computer Here are ways you can transfer your med...
Page 70: ...age quota Large files or files that app developers have chosen to exclude will not be backed up You can also tap Back up now to manually back up HTC U20 5G anytime Backing up photos and videos Use Goo...
Page 71: ...ngs 4 Tap Reset settings again Resetting HTC U20 5G Hard reset If HTC U20 5G has a persistent problem that cannot be solved you can perform a factory reset also called a hard reset or master reset A f...
Page 72: ...tings Download and install only apps that you trust Be cautious when downloading apps that have access to functions or a significant amount of your data on HTC U20 5G You re responsible for the result...
Page 73: ...from websites you trust 1 Open the browser and then go to the website where you can download the app you want 2 If prompted tap Settings and then turn on Allow from this source 3 Follow the website s...
Page 74: ...icon Not all apps support this feature 1 Press and hold an app icon on the Apps screen or Home screen 2 From the menu tap the shortcut you want to use You can also drag a shortcut to add it to the Ho...
Page 75: ...t recently used apps Working with two apps at the same time 1 Open the first app you want to use and then press 2 At the top border of the app press and hold the app icon 3 Tap Split screen A screen d...
Page 76: ...d then tap 2 On the App info screen tap Advanced Then check if there s the Picture in picture option It is enabled by default To turn this feature on or off tap Picture in picture and then tap the All...
Page 77: ...may not be available in some apps Allow only while using the app Give location access only when you re using the app Deny Stop the app from accessing your location Setting default apps In Settings you...
Page 78: ...app or never use the app for opening links Disabling an app Apps even if not used often may be running in the background and downloading data If an app cannot be uninstalled you can disable it 1 On th...
Page 79: ...ns off 4 Set the time zone date and time as required To enable or disable military time format tap the Use 24 hour format On Off switch Setting your home city 1 On the World Clock tab tap Set home tim...
Page 80: ...hen the alarm on your HTC device goes off tap or swipe up the onscreen controls to dismiss or snooze the alarm If you re using a smartphone you can also press the VOLUME buttons to snooze or flip the...
Page 81: ...p and then select the city you want 4 To add more cities tap and then enter the location 5 To change the temperature scale update schedule and more tap Settings Your settings in the Weather app also c...
Page 82: ...support google com photos Cropping a photo 1 Open the Google Photos app 2 Tap a photo thumbnail to view it full screen 3 Tap Crop and then do any of the following Tap Auto to automatically straighten...
Page 83: ...om the Home screen swipe up and then find and tap Sound Recorder 2 Hold the microphone near the sound source 3 Tap to start recording a voice clip Sound Recorder can run in the background while you do...
Page 84: ...also not connected to a Wi Fi network you won t receive automatic updates to your email social network accounts and other synced information Managing your data usage If you re on a limited data allow...
Page 85: ...rvices when you re out of your mobile operator s coverage area Using data services while roaming may be costly Check with your mobile operator for data roaming rates before you use data roaming 1 On t...
Page 86: ...usage 1 From the Home screen tap Settings Network internet 2 Tap Mobile network 3 In dual SIM phone models choose the SIM card you use for your data connection 4 Make sure Mobile data is turned on 5 T...
Page 87: ...provider for details Also HTC U20 5G must first establish an Internet connection before you can start a VPN connection Adding a VPN connection You must first set a lock screen PIN password or pattern...
Page 88: ...or your storage card 2 From the Home screen tap Settings Security 3 Tap Advanced Encryption credentials Install from storage 4 Tap to choose where you saved the certificate 5 Browse to the certificate...
Page 89: ...as a QR code This allows you or people you trust to easily get the password on other devices without having to type it manually Sharing your Internet connection over USB No Internet connection availa...
Page 90: ...tooth headset You can connect a compatible Bluetooth accessory such as a Bluetooth A2DP stereo headset to HTC U20 5G Before you connect your headset make it discoverable so HTC U20 5G can find it Refe...
Page 91: ...Bluetooth on and check the list of paired devices See Turning Bluetooth on or off on page 90 2 In the Previously connected devices section tap next to the device to unpair 3 Tap Forget Receiving files...
Page 92: ...an make contactless payments through certain payment apps such as Google Pay You may also be able to read data from NFC cards or other devices through supported apps 10 00 12 00 To do contactless paym...
Page 93: ...Turning NFC on or off 1 On the Home screen tap Settings 2 Tap Connected devices Connection preferences and then tap the NFC On Off switch to turn it on and off 93 Wireless sharing...
Page 94: ...tings Sound 2 Tap Default notification sound and then select one from the list 3 Tap OK Turning the location setting on or off When the location setting is turned on you can get information such as ne...
Page 95: ...he Airplane mode tile to turn airplane mode on or off When enabled the Airplane mode icon is displayed in the status bar Setting when to turn off the screen After a period of inactivity the screen tur...
Page 96: ...when to turn on the feature 3 Tap Turn on until _____ 4 With Night Light turned on drag the slider to adjust the color temperature Dragging the Intensity slider to the right filters out more blue ligh...
Page 97: ...references 3 Under Key press you can Tap the Sound on keypress On Off switch to turn on or off the keyboard sounds Tap the Haptic feedback on keypress On Off switch to turn on or off keyboard vibratio...
Page 98: ...fications No visual or sound from notifications Prevents visual notifications from appearing and mutes their sound Custom Lets you customize the behavior when the screen is on or off Setting exception...
Page 99: ...omize the settings for the schedule Schedule type Settings Event Select a calendar you want to make the schedule for Set a condition for the type of reply Time Set the days Set the start and end times...
Page 100: ...demark of SD 3C LLC USB Type C is a registered trademark of USB Implementers Forum DisplayPort is a trademark of VESA All other trademarks and service marks mentioned herein including company names pr...
Page 101: ...ttery power 60 Bluetooth connecting a Bluetooth headset 90 receiving information 91 Burst mode 45 C Camera background blur 45 Beauty Mode 46 bokeh effect 45 burst shots 45 capture modes 43 focusing 42...
Page 102: ...een 21 37 39 adding apps 37 adding or removing home screen panel 39 Favorites bar 38 group 39 wallpaper 37 widgets 38 Hotspot See Wireless router I Internet connection VPN 87 Wi Fi 86 wireless router...
Page 103: ...ode settings 95 Screen lock 31 Screenshot 17 SD card 10 Security fingerprint 32 security certificates 87 setting a screen lock 31 Settings About 36 display language 97 Storage 65 Setup first time setu...
