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HTC 10, User Manual

The Kenmore 10 Owner's Manual is available for free download on our website. This comprehensive manual provides step-by-step instructions to help you effortlessly navigate and optimize the full potential of your Kenmore 10 product. Don't miss out on accessing this valuable resource to enhance your user experience. Download now from manualshive.com.

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Getting Help

 For Assistance

245

For Assistance

The following topics address areas of support for your phone, including troubleshooting, 
specifications, account information, and customer service contact information.

Troubleshooting

Check the questions and answers below for troubleshooting solutions for common phone issues.

Check Here First

Question

: Phone freezes/operation is unstable.

Answer

: Turn the phone on again. See 

Turn Your Phone On and Off

. Data that was being 

edited is erased after your phone is powered on again.

Question

: Operation is unstable after a new application was installed.

Answer

: The newly installed application may be the cause. Uninstall the application following 

the steps in 

Uninstall Third-party Apps

. If you're unable to uninstall the app, restart the phone in 

Safe mode. To turn the phone on in Safe mode:

 

l

Press and hold the 

Power/Lock

 button, touch and hold 

Power off

, read the disclaimer for 

safe mode, and then tap 

OK

.

 

o

After turning the phone on in Safe mode, "Safe Mode" appears at lower left.

 

o

After restarting in Safe mode, your phone can be powered on as usual.

 

o

Before turning the phone on in Safe mode, it is recommended that you back up important 
data.

 

o

By powering the phone on in Safe mode, added widgets may be deleted.

Question

: Cannot use phone, email, or Internet.

Answer 1

: Check whether you are where signal is weak or out of service area.

Answer 2

: Power the phone on again.

Answer 3

: Is the phone in Airplane mode? To check that Airplane mode is canceled:

 

l

Swipe down from the status bar with two fingers to open Quick Settings. Check if 

Airplane 

mode

 is turned off.

Answer 4

: Is data communication disabled? To check that data communication is enabled:

Summary of Contents for 10

Page 1: ...Available applications and services are subject to change at any time Sprint User Guide A downloadable printable guide to your HTC 10 and its features ...

Page 2: ...5 Charge the Battery 7 SIM Card 8 SD Card 10 Insert SD Card 11 Unmount the SD Card 11 Format SD Card 12 Remove SD Card 12 Turn Your Phone On and Off 12 Use the Touchscreen 14 Activate Your Phone 20 Complete the Setup Screens 21 Transfer Content to Your New Phone 23 Transfer Content from an Android Phone 23 Transfer Content from an iPhone 24 Transfer Content Between Your Phone and Computer 25 Ways ...

Page 3: ...e Keyboard Settings 40 Typing Faster and More Accurate 40 Google Account 42 Create a Google Account 43 Sign In to Your Google Account 44 Google Play Store 44 Find and Install an App 45 Request a Refund for a Paid App 45 Update an App 46 Uninstall an App 46 Get Help with Google Play 46 Google Wallet 47 Android Pay 47 Add a Payment Card 47 Pay with Android Pay 48 Fingerprint Scanner 48 Add a Fingerp...

Page 4: ...ltiple Wallpapers 65 Set a Time based Wallpaper 65 Organize Your Widget Panels 66 Work with Stickers Widgets and App Shortcuts 67 HTC Sense Home Widget 70 Customize the Lock Screen 72 Themes 74 Download Themes 75 Bookmark Themes 75 Create Themes 75 Mix and Match Themes 76 Find Your Themes 77 Share Themes 77 Delete a Theme 77 Motion Launch 78 Turn Motion Launch On or Off 78 Wake Up to the Lock Scre...

Page 5: ... History People 90 Call History 91 Open Call History 91 Save a Number From Call History 91 Prepend a Number From Call History 91 Block a Caller 92 Erase Call History 92 Voicemail 92 Voicemail Setup 92 Visual Voicemail Setup 93 Review Visual Voicemail 94 Visual Voicemail Options 95 Configure Visual Voicemail Settings 95 Optional Calling Services 96 Conference Calling 96 Caller ID Blocking 97 Call W...

Page 6: ... Message MMS 115 Send a Group Message 116 Save and Resume Composing a Draft Message 117 Read and Reply to a Message 117 Help Protect Your Messages 119 Block Unwanted Messages 120 Delete Messages and Conversations 120 Back Up and Restore Your Text Messages 121 Text and Multimedia Message Options 122 Gmail 124 Create and Send a Gmail Message 125 Check Received Gmail Messages 125 Manage Gmail Message...

Page 7: ...Use 142 Select a Carrier 142 Make and Receive Worldwide Calls 143 Sprint International Voicemail Service 143 Set Up Your Voicemail Access Number for International Use 144 Access Your Voicemail Internationally 144 International Data Roaming 145 Access Email and Data Services Internationally 145 Contact Sprint for Assistance with International Service 146 Connectivity 148 Transfer Files Between Your...

Page 8: ... Share Media Using HTC Connect 159 Stream Music to Speakers Powered by Qualcomm AllPlay Media Platform 161 Stream Music to Blackfire Compliant Speakers 162 APPS AND ENTERTAINMENT 164 Camera and Video 165 Camera Overview 165 Open the Camera and Adjust the Settings 166 Choose a Capture Mode 166 Capture Mode Settings 167 Set the Photo Quality and Size 167 Zooming 168 Turn the Camera Flash On or Off 1...

Page 9: ...e or Edit an Event 183 View Calendar Events 183 Choose Which Calendar to Show 183 Dismiss or Snooze Reminders 184 Google Maps 184 Search for Information 187 Perform Searches on the Web and Your Phone 187 Search the Web with Your Voice 187 Set Search Options 188 Get Instant Information with Google Now 188 Now on Tap 190 Calculator 191 Clock 192 Check the Time 192 Set the Date and Time Manually 192 ...

Page 10: ...tings 207 Wi Fi Settings 207 Bluetooth Settings 207 Mobile Data Settings 208 HTC Connect Settings 208 More Wireless Network Settings 208 Device Settings 209 Display Gestures Buttons Settings 209 Glove Mode 209 Auto rotate Screen 209 Font Size 209 Brightness 210 Color Temperature 210 Screen Timeout Sleep 211 Daydream 211 Media Gesture 211 Motion Launch Gestures 211 HTC BoomSound with Dolby Audio 21...

Page 11: ...ur Phone 220 Make More Storage Space 221 Power Settings 221 Battery Optimization for Apps 222 Use Power Saver Mode 222 Use Extreme Power Saving Mode 222 Check Battery Usage 223 Check Battery History 223 Display the Battery Percentage 223 Battery Saving Tips 224 Memory Settings 225 Personal Settings 226 Personalize Settings 226 Customize the Home and Lock Screen Settings 226 Ringtone 226 Notificati...

Page 12: ...e 236 System Settings 237 Accessibility Settings 237 Navigate Your Phone with TalkBack 238 Google Settings 240 Language Keyboard Settings 240 Change the Phone Language 240 Keyboard and Input Methods TouchPal 241 Keyboard and Input Methods Google Voice Typing 241 Speech Settings 241 Date Time Settings 241 Printing 242 System Updates 242 About Phone 243 GETTING HELP 244 For Assistance 245 Troublesho...

Page 13: ...xii INDEX 252 ...

Page 14: ...g Started 1 Getting Started The topics in this section will introduce you to your phone help you get set up with service provide an overview of the phone screen and get you started with basic phone operations ...

Page 15: ...p holster or similar accessory that maintains a minimum separation distance of 1 0 cm between your body and the device with either the front or back of the device facing towards your body Such accessories should not contain any metallic components Body worn accessories that do not meet these specifications may not ensure compliance with applicable SAR limits and their use should be avoided Importa...

Page 16: ...s otherwise noted instructions begin from the phone s home screen which is displayed by tapping Some operation descriptions may be simplified Screenshots and Key Labels Screenshots and other illustrations in this user guide may appear differently on your phone Key labels in the user guide are simplified for description purposes and differ from your phone s display Other Notations In the user guide...

Page 17: ...Just enter what you want to look for and related topics will appear Check Basic Operations To help you learn how to use your phone faster check the following sections n Set Up Your Phone n Basic Operations n Your Phone s Home Screen Screen Use for First Time Users These topics will get you up and running with using the phone s touchscreen n Use the Touchscreen n Onscreen Navigation Keys ...

Page 18: ... This user guide uses sample images only Phone Layout The following illustration outlines your phone s primary external features and keys Front Panel Part Description Earpiece Lets you hear the caller and automated prompts Proximity sensor Detects how close an object is to the surface of the screen This is typically used to detect when your face is pressed up against the screen such as during a ph...

Page 19: ...ch as the call status the Contacts list and the date and time Also provides one tap access to all of your features and applications Nano SIM card tray and eject hole Holds the preinstalled Sprint 4G LTE nano SIM card See SIM Card LED Displays a phone notification charging status or alert Back Panel Part Description 3 5 mm headset jack Allows you to plug in either a stereo headset or an optional he...

Page 20: ... avoid overheating n When you re using the Internet and charging the battery your phone may become warmer This is normal n To conserve energy unplug the power adapter from the electrical outlet after you finish charging Charge Using the AC Adapter 1 Plug one end of the USB cable into the AC adapter 2 Plug the other end of the USB cable into the Charger Accessory Jack on the bottom panel of your ph...

Page 21: ...rand IC card reader etc Sprint is not responsible in such case n Always keep the IC chip clean n Wipe clean with a dry soft cloth n Avoid applying labels May damage SIM card n See instructions included with the SIM card for handling n The SIM card is the property of Sprint n The SIM card is replaceable at cost in case of loss damage n Return the SIM card to Sprint when canceling subscription n Ret...

Page 22: ...e are trays inside the nano SIM and microSD slots that are used for inserting your cards When inserting the eject tool into the tray eject holes to remove the card trays make sure not to press on the trays to avoid damaging the eject mechanism inside the slots Also if you want to use a protective case make sure to buy a case that s designed for HTC 10 and that doesn t block the trays Insert SIM Ca...

Page 23: ...uded to expand its storage capacity It supports cards up to128 GB Some cards may not operate properly with your phone SD Card Cautions Data Information stored on SD Card can become lost or changed accidently or as a result of damage It is recommended that you keep a separate copy of important data Sprint is not responsible for damages from data that is lost or changed Reading Writing Data Never po...

Page 24: ...n included in the box into the small hole next to the microSD card tray slot until the tray ejects 4 Pull the microSD card tray out and place the microSD card into the tray 5 Insert the microSD card tray back into the slot 6 Turn on the phone Unmount the SD Card When you need to remove the SD card while the phone is on unmount the storage card first to prevent corrupting or damaging the files in t...

Page 25: ...tly erase all data from the card including personal information 1 Tap Settings 2 Tap Storage 3 Do one of the following l If the SD card appears under Removable storage tap next to the SD card name and then tap Format as internal Erase format Format After format is completed you can choose to move photos files and apps to the SD card l If your storage card appears under Internal storage tap the SD ...

Page 26: ...ings you may see the lock screen You will feel or hear the phone vibrate when it has been turned on The first time you turn on your phone it will search for Sprint service and begin the setup application n If your phone is not yet activated see Activate Your Phone for more information Turn Your Phone Off 1 Press and hold the Power Lock button to open the Phone options menu ...

Page 27: ...ck button for about two seconds 2 On the Phone options menu tap Restart 3 In the Restart phone confirmation box tap Restart Note If the phone or touchscreen becomes unresponsive press and hold the Power Lock button for about 12 seconds to restart the phone Use the Touchscreen Your phone s touchscreen lets you control actions through a variety of touch gestures Important When the TalkBack option in...

Page 28: ... open the available options for an item for example a contact or link in a Web page touch and hold the item Swipe or Slide Quickly swipe your finger vertically or horizontally across the screen to go to other widget panels scroll through documents and more ...

Page 29: ...t to drag While dragging do not release your finger until you have reached the target position Flick Flicking the screen is similar to swiping except that you need to swipe your finger in light quick strokes This finger gesture is always in a vertical direction such as when flicking the contacts or message list ...

Page 30: ...n to another Touch and hold the widget or icon with one finger and flick the screen to the new location with another finger Pinch and Spread Pinch the screen using your thumb and forefinger to zoom out or spread the screen to zoom in when viewing a picture or a Web page Move fingers inward to zoom out and outward to zoom in ...

Page 31: ...Getting Started Set Up Your Phone 18 Slide two fingers together to zoom out of the picture or text Two finger Swipe Swipe down from the status bar with two fingers to open Quick Settings ...

Page 32: ...so share streaming media from apps such as YouTube n Swipe down to disconnect from the device Notes n Media gesture is turned on in Settings by default which makes the three finger gesture work only when sharing content or using HTC apps n The 3 finger gesture may not be available when TalkBack gestures are enabled For details see Navigate Your Phone with TalkBack ...

Page 33: ...print account or a new line of service it is designed to activate automatically l When you turn the phone on for the first time you should see a Hands Free Activation screen which may be followed by a PRL Update screen and a Firmware Update screen Follow the onscreen instructions to continue n If you received your phone in the mail and you are activating a new phone for an existing number on your ...

Page 34: ... cancels the activation process Note If you are having any difficulty with activation visit sprint com support Complete the Setup Screens The setup screens help you set up certain features and preferences on your phone Once your phone has been turned on you will see a Welcome message You can then complete the setup process Note You may be able to complete the setup screens before your phone has be...

Page 35: ...nt you can easily restore that backup on your new phone using Android Backup Service o If you want to restore a previous device backup tap next to the backed up device name select the backup you want to restore and then tap Done Tap next to All apps select which apps you want restored on your new phone and then tap Done Tap Next o If you don t want to restore any backup tap next to the backed up d...

Page 36: ...ssages calendar events music photos videos and some settings More types of data such as call histories email accounts and some HTC app settings can be transferred from HTC phones that have HTC Sense 5 5 or higher Note You need Android version 2 2 or later to use the HTC Transfer Tool on your old phone 1 Tap Settings Get content from another phone 2 Choose whether to transfer from an old HTC Androi...

Page 37: ...nes Transfer Content from an iPhone If you have an iPhone there are easy ways to transfer your contacts messages and other content to your HTC 10 n Back up and restore iPhone content through iCloud For details see Transfer iPhone Content Through iCloud n Back up iPhone content using iTunes on your computer and then use HTC Sync Manager to transfer the content to HTC 10 For details see HTC Sync Man...

Page 38: ...our media between them n Download and use the HTC Sync Manager software on your computer You can set it up to automatically get music photos and videos off your phone to your computer You can also sync playlists from your computer to the phone If you have an iPhone you can even connect it and transfer the camera roll photos and videos to your computer Then reconnect your phone and copy them over F...

Page 39: ...counts Log in to your favorite social networks to sync contact information from them n Microsoft Exchange ActiveSync Your phone syncs your work contacts from the Microsoft Exchange ActiveSync Server in your workplace n Outlook com account Sync personal contacts from your Microsoft Outlook com account n Phone contacts You can create contacts locally on your phone if you don t prefer to store them o...

Page 40: ...l discover widget panels for adding your favorite widgets apps and more so they re just a tap away And if you need more room for your stuff you can add more widget panels For details see Customize the Home Screen l Swipe right for HTC BlinkFeed to show posts from your social networks headlines from your favorite news media and more For details see HTC BlinkFeed Your Dynamic Home Screen l You can c...

Page 41: ...ently used apps and Google Chrome tabs Phone Settings Menu You can customize your phone s settings and options through the Settings menu 1 Open Settings either from the Quick Settings panel or Apps screen l Swipe down from the status bar and then tap l Tap Settings 2 Here are some of the basic settings you can change l Tap the On Off switch next to an item such as Wi Fi to turn it on or off Tap th...

Page 42: ... following l With two fingers swipe down the screen from the status bar l Swipe down twice from the status bar 2 To turn a setting on or off just tap its tile 3 If there are available options for a setting tap Tip To switch to the notification panel swipe up the Quick Settings panel To switch back to the Quick Settings panel swipe down the notification panel ...

Page 43: ...s apart on the screenshot notification Portrait and Landscape Screen Orientation The default orientation for your phone s screen is portrait vertical but many apps will change to landscape orientation widescreen when you rotate the phone sideways Note Not all screens will adjust for landscape orientation Turn Screen Rotation On or Off 1 Swipe down from the status bar with two fingers to open the Q...

Page 44: ...y App Spotlight Gain access to hundreds of top paid apps using a single subscription Calculator Perform basic and advanced mathematical operations See Calculator Calendar View create and send events See Google Calendar Camera Take photos and capture videos See Camera and Video Chrome Browse the Internet See Chrome Browser Clock Check the time set an alarm or use the World Clock Stopwatch and Timer...

Page 45: ...and multimedia messages See Text and Multimedia Messaging Messenger Chat with your Facebook buddies with this app News Republic Find out the latest headlines in news entertainment sports and more People Add manage and get in touch with people that matter to you most See Contacts Phone Call friends check out your call history manage your contacts list and more See Phone Calls and Voicemail Photos V...

Page 46: ...email messages See Voicemail Weather Check the weather in your location and in other cities around the world See Check the Weather YouTube Watch or upload videos online See YouTube Launch an App There are several options for opening an app from the Home screen n Tap an app on the launch bar at the bottom of the Home screen n Tap to go to the Apps screen and then tap the app you want to use n On th...

Page 47: ...viewing content such as weather or Google Now scroll to the top of the screen 2 Pull down the screen with your finger and then release to refresh Arrange Apps on the Apps Screen Personalize the Apps screen to your liking You can rearrange the apps and change the layout 1 Tap 2 Tap and then choose how to arrange apps such as alphabetically If you want to group apps into folders or rearrange them se...

Page 48: ... folders tap Remove Apps from a Folder 1 Tap 2 Tap Custom 3 Tap Rearrange apps 4 Tap the folder to open it 5 Touch and hold an app and then drag it out to the Apps screen Wait until you see the occupying icon move away before releasing your finger 6 When you re done removing apps tap Hide or Show Apps on the Apps Screen 1 Tap 2 Tap Show Hide apps 3 Select the apps you want to hide or clear their c...

Page 49: ...r details To restore the sound to normal mode 1 Tap Settings 2 Tap Sound notification Sound profile 3 Select Normal Your phone s sound settings are now restored Tip You can also restore the phone sound using Quick Settings See Using Quick Settings for details Airplane Mode When you enable Airplane flight mode all wireless radios on your phone are turned off including the call function data service...

Page 50: ...When enabled the Airplane mode icon is displayed in the status bar Working with Text Enter select edit and share text from apps that allow text input Edit Text You can select and copy text and then paste or share it Select Copy and Paste Text 1 Touch and hold on a word 2 Drag the start and end anchors to highlight the surrounding text you want to select 3 After you have selected the text you want ...

Page 51: ... or language and more n Tap the keys on the onscreen keyboard to enter letters and numbers as well as punctuation marks and symbols n Tap to enter an uppercase letter Tap twice to turn on caps lock n Touch and hold keys with gray characters at the top to enter numbers symbols or accented letters Some keys have multiple characters or accents associated with them n To delete your text entry one lett...

Page 52: ...estion list To turn word prediction on or off n Touch and hold on the keyboard and then tap the Prediction switch to turn word prediction on or off Enter Text by Voice Try speaking the words to enter them in most text fields that let you use the touch input keyboard 1 Tap an area where you want to enter text 2 On the onscreen keyboard touch and hold 3 When you see the microphone image speak out th...

Page 53: ...llowing while entering text l Swipe the space bar key left or right l Tap and then choose the language you want to use Change the Keyboard Layout You can change the keyboard layout depending on your typing preference Typing Faster and More Accurate The onscreen keyboard of your phone is highly customizable You can modify its settings and options to enhance your typing experience Here are some tips...

Page 54: ...then tap Split 5 To return to the normal keyboard tap Normal Resize or Reposition the Keyboard 1 Open the app you need and then tap a text field to show the keyboard 2 Tap and then tap Resize 3 Drag any of the border arrows to resize your keyboard ...

Page 55: ...d TouchPal HTC Sense Version General settings 3 Select Number Row Google Account You will need a Google Account to access several phone features such as Gmail Google Maps Hangouts and the Google Play applications Before you are able to access Google applications you must enter your account information These applications sync between your phone and your online Google Account ...

Page 56: ... 2 On the main page click Signin Create an account 3 Follow the onscreen prompts to create your free account 4 Navigate to your the Gmail inbox Create a Google Account Using Your Phone 1 Tap Settings Accounts sync 2 Tap Google 3 Tap Or create a new account 4 Enter your first name and last name and then tap Next 5 Enter your desired email address and then tap Next 6 When prompted enter and re enter...

Page 57: ...hat you want you can easily download and install it on your phone To access the Google Play Store app you must first connect to the Internet using your phone s Wi Fi or mobile data connection and sign in to your Google Account See Sign In to Your Google Account for details Installing Applications Many different kinds of applications can be installed on your phone from Google Play provided by Googl...

Page 58: ... download or purchase the app tap Install for free apps or the price button for paid applications 6 Tap Accept If you selected a paid application after tapping Accept you re asked how you want to pay for the app Follow screen instructions to continue Warning Read the notification carefully Be especially cautious with applications that have access to many functions or a significant amount of your d...

Page 59: ...to update and then tap Update The app update is downloaded and installed Set Automatic Updates 1 Tap Play Store 2 Tap Settings Auto update apps 3 Tap an auto update option such as auto update apps over Wi Fi only Note Automatic updates are unavailable for some apps Uninstall an App You can uninstall any app that you have downloaded and installed from Google Play 1 Tap Play Store 2 Tap My apps game...

Page 60: ...rning When you ve used Google Wallet once to purchase an application from the Google Play Store app the phone remembers your password so you don t need to enter it the next time For this reason you should secure your phone to prevent others from using it without your permission For more information see Screen Lock Settings Android Pay Make your phone a convenient mobile wallet with Android Pay Jus...

Page 61: ... your HTC 10 next to the payment terminal You ll hear a beep when the transaction is successful Fingerprint Scanner You can quickly wake up and unlock the phone using your fingerprint You can add up to 5 fingerprints When setting up and using the fingerprint scanner follow these tips n Make sure your finger and the fingerprint scanner are dry and clean n Use the entire pad of your finger including...

Page 62: ... pattern PIN or password you ll be asked to set one up 3 Tap Start 4 Choose which finger or thumb to use touch the scanner until it vibrates then lift your finger or thumb 5 Repeatedly touch the scanner until the fingerprint has been successfully recorded You ll get the best results if you hold your finger in the same direction when touching the scanner 6 After you ve successfully recorded your fi...

Page 63: ...p the fingerprint scanner to go to the Home screen when the screen is on l Select Wake up screen if you want to be able to tap the fingerprint scanner to wake up the screen Lock and Unlock Your Screen Your phone allows you to quickly turn the screen off when not in use and to turn it back on and unlock it when you need it Turn the Screen Off When Not in Use n To quickly turn the screen off press t...

Page 64: ...n is good and do not change location during the update process Make sure the battery is adequately charged before beginning an update A weak signal or low battery during an update may cause the update to fail An update failure may disable the phone Other functions during update Other phone functions cannot be used during a software update Update Your Phone Software You can update your phone s soft...

Page 65: ...r microSD card please unmount it from your phone prior to starting the update process n See Storage Settings for details Update the Operating System This option allows you to update the phone s operating system OS via an over the air connection 1 Tap Settings System updates 2 Tap HTC software update Check now Note If you want to conserve data usage you can select the Update over Wi Fi only option ...

Page 66: ...complete Note If your data services or account syncing ever seems to go out unexpectedly use this feature to reconnect with the network Update Your PRL This option allows you to automatically download and update the PRL preferred roaming list 1 Tap Settings System updates 2 Tap Update PRL and follow onscreen instructions The phone will download and install the PRL update and you will see a confirm...

Page 67: ...point for your phone s applications functions and menus You can customize your home screen by adding application icons shortcuts folders widgets and more Home Screen Layout Your home screen extends beyond the initial screen Swipe the screen left or right to display additional screens Item Description Notifications Area The notification area of the status bar on the left displays notifications for ...

Page 68: ...same location on all of your phone s home screens These are customizable except for the All Apps Key which remains static All Apps Key Tap to open the applications apps list The apps list key is a primary shortcut available from all home screens Tip Tap Home to return to the main home screen from any other screen Status Bar The status bar at the top of the home screen provides phone and service st...

Page 69: ...New text or MMS message New voicemail New Gmail message Screen captured General notification for example sync error More notifications available tap to view Missed call Call in progress Downloading Uploading USB connection Notification Panel When you see notification icons open the notification panel to check out details of the notifications that you ve received You can also quickly access setting...

Page 70: ...l tap Clear Tip If you have several notifications scroll through the list screen to see them all Manage App Notifications You can set the priority of app notifications or completely block notifications for apps you don t want to be notified about 1 Tap Settings Sound notification 2 Tap Manage app notifications and then tap the app you want manage You can also touch and hold a notification and then...

Page 71: ...Notification Settings You can change when to flash and which apps will flash the LED when there are new notifications 1 Tap Settings Sound notification 2 Under Notifications tap Flash LED for notifications and choose whether to always flash the LED or flash it only when the screen is off 3 Tap Manage LED notifications and choose which app notifications you want the LED to flash for Tip In other ap...

Page 72: ...p either or to scroll to the top n Scroll to the top and pull down on the screen to manually refresh the stream n Swipe right on HTC BlinkFeed to open the slideout menu to choose the type or add your custom topics to display Tip You ll see the clock widget on HTC BlinkFeed if you ve set HTC BlinkFeed as the main Home screen Turn HTC BlinkFeed On or Off You can turn HTC BlinkFeed on or off 1 On the...

Page 73: ...ed to actively use HTC BlinkFeed daily Restaurant recommendations will show up as a tile in HTC BlinkFeed and also on your lock screen View Restaurant Recommendations View photos of the restaurant get directions to the restaurant and more When you see a restaurant recommendation tile tap it to view more information You can do the following n Tap the photo tile or View Photos to browse photos of th...

Page 74: ... sign in to your social networks to see their feeds on HTC BlinkFeed n When adding a social network to HTC BlinkFeed you need to give HTC Sense permission to access it 1 Tap or swipe right to go to HTC BlinkFeed 2 Swipe right to open the slideout menu 3 Tap and then select the apps and social networks you like Search and Add Topics of Interest You can search for and select topics of interest to di...

Page 75: ...d 2 Swipe right to open the slideout menu 3 Tap an article to open it in News Republic 4 Tap and do one of the following l Tap Night mode to switch to night reading mode l Tap Font size and then select a font size Customize the Highlights Feed Go to the Highlights feed to see a mix of top trending articles and status updates from the feed sources you added You can also set the Highlights feed to o...

Page 76: ...ve a feed source in the slideout menu next to News Republic tap Add topics then tap any tile marked with to remove it n To remove social networks or apps from HTC BlinkFeed in the slideout menu tap Then uncheck the social networks or apps you want to hide from HTC BlinkFeed Customize the Home Screen Learn how to set the wallpaper and add move or remove shortcuts widgets and folders from the home s...

Page 77: ...e Screen Layout 1 Touch and hold an empty space on a widget panel 2 Tap Change Home screen layout 3 Choose the Home screen layout that you want Set the Home Wallpaper Choose from the available wallpapers or use any photo you ve taken with the camera Note You can only change the wallpaper while in Classic home screen layout 1 Tap and hold an empty space on a widget panel 2 In the pop up menu tap Ch...

Page 78: ...le wallpapers for three widget panels The right most photo will be used as the wallpaper for any additional panels 1 Touch and hold an empty space on a widget panel 2 Tap Edit current theme Home wallpaper 3 Tap Multiple You ll then see three page thumbnails 4 Tap Change wallpaper under the first page thumbnail 5 Select from the preset wallpapers or tap to choose from your photos l If you ve select...

Page 79: ...1 Touch and hold an empty space on a widget panel 2 In the pop up menu tap Manage Home screen pages 3 Swipe left or right until you see the panel that you want to use as your main Home screen 4 Tap Set as home 5 Tap Note Tapping from an app will first return you to the last panel you were in Just tap again to go to your main Home screen Add or Remove a Widget Panel Notes n You won t be able to add...

Page 80: ...the launch bar and add stickers widgets and app shortcuts to the Home screen Customize the Launch Bar The launch bar on your Home screen gives you one tap access to commonly used apps and other shortcuts You can replace the apps on the launch bar with other apps that you often use Notes n You can only customize the launch bar while in Classic layout n If you re using the Freestyle layout you will ...

Page 81: ...tings of some widgets for example the Clock widget from the Home screen Some widgets can also be resized after you ve added them to your Home screen n Touch and hold the widget on your Home screen and then drag it to You can then customize the widget settings n To resize the widget touch and hold the widget If a border appears around the widget drag the sides of the border to enlarge or shrink the...

Page 82: ...rent app touch and hold it on the widget panel and then drag it to Relink 7 To show or hide the name of the app it s linked to touch and hold the sticker on the widget panel and then drag it to Show label or Hide label Tip You can choose to show or hide labels for all stickers on the Home screen Touch and hold an empty space on a widget panel and then tap Show hide labels for stickers Move or Remo...

Page 83: ...ou re at home work or somewhere else Set Up the HTC Sense Home Widget Setting up the HTC Sense Home widget is quick and easy Tip If you don t see the HTC Sense Home widget add it to your Home screen See Work with Stickers Widgets and App Shortcuts Note Make sure you turn on location services in your phone settings See Location Settings 1 Tap Tap to personalize 2 On the setup screen of the HTC Sens...

Page 84: ...widget For the HTC Sense Home widget to change locations automatically you need to make sure that HTC Location Service is turned on See HTC Location Services 1 On your Home screen slide right or left until you see the HTC Sense Home widget 2 Tap and then tap the location you want Pin and Unpin Apps Pinning apps shortcuts or folders to the HTC Sense Home widget ensures they stay on the widget Items...

Page 85: ...pe right or left until you see the HTC Sense Home widget 2 Tap and then tap Show hide smart folders 3 Tap OK Customize the Lock Screen Use the home wallpaper or use any photo you ve taken with the camera as the lock screen wallpaper Change the Lock Screen Wallpaper 1 Touch and hold an empty space 2 Tap Edit current theme Lock screen wallpaper 3 Select from the thumbnails or tap to choose from your...

Page 86: ...p Lock phone after then specify the idle time before the screen is locked To help make Smart Lock more reliable and more secure you can to train HTC 10 to recognize your face in different situations such as when you re wearing glasses or sporting a beard n Tap Smart Lock confirm your screen lock and then tap Trusted face Improve face matching Follow the onscreen instructions Change Lock Screen Sho...

Page 87: ...cation to see more related information n Tap to prioritize or block notifications from the related app HTC BlinkFeed Notifications From time to time you ll see HTC BlinkFeed notifications such as a suggestion for a nearby restaurant or a recommended article 1 Double tap the notification to see the full notification For restaurant recommendations tap or the notification text 2 Tap the notification ...

Page 88: ...p an item to see the details screen 7 Tap Download To apply the theme after it has finished downloading tap Apply If your theme has custom sounds all of your ringtones and alert tones will also change Bookmark Themes While browsing themes you can bookmark them so you can easily find them later 1 Tap Themes 2 Browse the categories to find something you like 3 Tap the item and then tap You ll find t...

Page 89: ... see what your theme will look like 9 Tap Finish then name your theme and tap OK to save your theme 10 To apply the theme right away make sure you select the Apply this theme now option Mix and Match Themes After selecting a theme you can mix and match parts from other themes such as sounds icons wallpapers and more Note To mix and match themes you need to first download theme components from the ...

Page 90: ...und in your theme collection You ll also find the theme you bookmarked 1 Tap Themes 2 Tap My themes Share Themes Share themes wallpapers icons and more with friends and family 1 Tap Themes 2 Browse to the theme you want to share and tap it to view the details 3 While viewing the details page of any item in the catalog tap to share Delete a Theme You can delete a theme if you no longer want to keep...

Page 91: ...ion Launch is a combination of a motion gesture followed by a finger gesture With Motion Launch you don t have to reach for the Power Lock button to wake up your phone Using a combination of simple gestures you can wake up to your home screen HTC BlinkFeed and more Turn Motion Launch On or Off Motion Launch is on by default You can turn it off in Settings 1 Tap Settings 2 Tap Display gestures butt...

Page 92: ...g the screen when the phone vibrates Wake Up and Unlock Go from sleep mode and unlock HTC 10 to the last screen you were using without reaching for the Power Lock button Note If you ve set up a screen lock with credentials you ll be asked to provide your credentials first before HTC 10 unlocks 1 Lift the phone in portrait orientation 2 Immediately swipe up from the bottom half of the screen Make s...

Page 93: ...tation 2 Immediately swipe left from the right side of the screen Make sure you re not touching the screen when the phone vibrates Wake to HTC BlinkFeed Go from sleep mode to HTC BlinkFeed without reaching for the Power Lock button Note If you ve set up a screen lock with credentials you ll be asked to provide your credentials first before HTC 10 unlocks 1 Lift the phone in portrait orientation 2 ...

Page 94: ... Settings Display gestures buttons tap Motion Launch gestures and make sure that the Motion Launch gestures you want to use are selected If Motion Launch is already on but your phone is not responding to your gestures see the possible causes below n There was no motion gesture before the finger gesture Make sure to lift the phone first before doing the finger gesture n Length of swiping was too sh...

Page 95: ...ions 82 Making Connections The topics in this section will cover your phone s ability to help you make connections from phone calls and maintaining contacts to text messages email Internet and international services ...

Page 96: ... call volume Raising the call volume may make calling difficult Question Sound pops momentarily during a call Answer Are you changing location while calling Sound pops when signal is weak and the phone switches to a different area Emergency Call Caution Emergency calls are restricted in Airplane mode Call Using the Phone Dialer The most common way to place a call is by using the phone s dialer scr...

Page 97: ...d then dial the extension number 5 To hang up tap End call Change the Phone Dialer Layout Switch between a large or standard dial keypad 1 Tap to display the phone s dialer screen 2 Tap Large dial pad or Standard dial pad Troubleshooting Question Call does not connect Answer 1 Was the number dialed using the area code Try dialing the number starting with 0 Answer 2 Are you in an area with poor wir...

Page 98: ... screen For more information see Lock and Unlock Your Screen 2 Tap 3 Tap As long as you are in an area covered by wireless service the emergency call is placed Note When your account is restricted or if you ve enabled but forgotten your lock password or lock pattern you can still make emergency calls by tapping Emergency call on the screen Enhanced 9 1 1 E 9 1 1 Information This phone features an ...

Page 99: ...en tap a contact 2 Tap Set speed dial 3 Tap Not assigned under Number to select the contact s number that you want to assign to the speed dial key 4 Tap Not assigned under Location and then select a speed dial location 5 Tap Save Note If you assign a number to an already assigned speed dial location the new phone number will automatically replace the previous speed dial assignment Voice Dialing Ca...

Page 100: ...ds your international dialing code to the number Note The Phone dialer dials as is and doesn t automatically add your international access code when you dial a phone number that has a 1 in front or when there s no plus sign in front of the number Important International calls may incur additional fees Contact Sprint customer service for details Change the International Dialing Code By default the ...

Page 101: ...ng call screen Notes n Your phone will automatically adjust the ringtone volume when you use the polite ringer and pocket mode features n If your phone is turned off all calls automatically go to voicemail Answer or Reject an Incoming Call n If the display is on when you get a call tap Answer or Decline n If the display is locked when you get a call drag or upwards You can also press the Power Loc...

Page 102: ...to route the phone s audio through the speaker You can adjust the speaker volume using the Volume button l Deactivate Speaker to use the phone s earpiece Warning Because of higher volume levels do not place the phone near your ear during speakerphone use n Dialpad Use the onscreen dialpad to enter additional numbers for example an extension or access code l For example When you call your bank s 80...

Page 103: ...om Call History You can directly call numbers stored in your Call history 1 Tap 2 Swipe right to display the Call history tab 3 Tap an entry to place a call Note You cannot make calls from Call history to entries identified as No ID or Restricted Tip Touch and hold an entry in the Call history list to open the options menu where you can select to view the contact information if number is stored in...

Page 104: ...of the following l Tap a name or number in the list to call See Call From Call History l Touch and hold a name or number in the list to display the options menu l Tap a contact photo to find more ways of getting in touch with the contact l Tap to display only a particular type of call such as missed calls or outgoing calls Save a Number From Call History If the phone number of a person who called ...

Page 105: ...locked contacts Touch and hold a contact and then tap Unblock contacts Erase Call History If the Call history becomes long you can delete an entry or the entire Call history list 1 Tap 2 Swipe right to display the Call history tab 3 Do either of the following l To delete a Call history entry touch and hold the entry and then tap Delete from call history l To erase the entire Call history list tap ...

Page 106: ...ou a quick and easy way to access your voicemail Now you can find exactly the message you are looking for without having to listen to every voicemail message first This feature periodically goes out to your voicemail and gathers the caller information from all of the current voicemails It then populates a list with the caller name and number along with the length of time and priority level of the ...

Page 107: ...to access your voicemail messages Review Visual Voicemail Visual Voicemail lets you easily access and select which messages you want to review 1 Tap Voicemail 2 Tap a message 3 While reviewing a voicemail message you can l Tap to play or to pause the voicemail l Tap to turn the speakerphone on or off during playback l Touch and drag the timeline to scrub through the message to different points l T...

Page 108: ...new voice SMS a new avatar message search your voicemail messages or shop for avatars and backgrounds You can also access the settings and help from this menu Configure Visual Voicemail Settings The Visual Voicemail settings menu lets you access settings for notifications pictures greetings and more 1 Tap Voicemail 2 Tap Settings You will see the voicemail settings menu 3 Select an option to chang...

Page 109: ...ine additional voice related services available with your phone including Wi Fi calling call services and more Conference Calling With conference calling also known as 3 way calling you can talk to two people at the same time When using this feature the normal airtime rates will be charged for each of the two calls 1 Tap 2 Dial a number and tap Call 3 Once you have established the connection tap A...

Page 110: ... a call 1 Tap Answer This puts the first caller on hold and answers the second call 2 To switch back to the first caller tap the contact on the screen Note For those calls where you don t want to be interrupted you can temporarily disable Call Waiting by tapping before placing your call Call Waiting is automatically reactivated once you end the call Call Forwarding Call Forwarding lets you forward...

Page 111: ...ered with an Internet calling service that supports voice calls over Session Initiation Protocol SIP Internet calls to phone numbers may incur additional fees Add an Internet Calling Account You must add an Internet calling account before you can make Internet calls 1 Tap Settings Call 2 Under Internet call settings tap Accounts 3 Tap Add account 4 Enter your account details 5 Tap Save 6 To set yo...

Page 112: ...ing Volume Automatically Your phone has a quiet ring feature that automatically lowers the ring volume when you move it 1 Swipe down from the status bar and then tap Sound notification 2 Select the Quiet ring on pickup option Make Your Phone Ring Louder in Your Pocket or Bag To help avoid missing incoming calls when your phone is in your pocket or bag the pocket mode feature gradually increases th...

Page 113: ...all 3 Tap Voicemail service or Voicemail settings Hearing Aids Select the Hearing aids option to enable hearing aid compatibility that amplifies your phone s in call volume 1 Tap Settings 2 Tap Call 3 Select the Hearing aids option 4 Select Sidetone to get voice feedback in a hearing aid CDMA Call Settings Use these options to enable hearing aid compatibility and adjust several call settings such ...

Page 114: ...nes connected to the headset jack Warning 9 1 1 Emergency Calling Sprint recommends that TTY users make emergency calls by other means including Telecommunications Relay Services TRS analog cellular and landline communications Wireless TTY calls to 9 1 1 may be corrupted when received by public safety answering points PSAPs rendering some communications unintelligible The problem encountered appea...

Page 115: ...Making Connections Phone Calls and Voicemail 102 l Plus code dialing Tap to set plus code dialing See Place and Answer Calls for details ...

Page 116: ...tacts may be lost or changed if the battery is removed for a long period or left uncharged Accident or malfunction may also cause loss or change to information It is recommended that you keep a separate copy of contacts and other important information Sprint is not responsible for any damages from lost or changed contacts Your Contacts List The People app lists all contacts stored on your phone an...

Page 117: ...your contacts list Search Search contacts Add new Add a new contact Tips n You can also access People through the Phone app Tap and then swipe left until you reach the People tab n To sort your contacts by their first or last name tap Settings Sort contacts by Filter Your Contacts List When your contacts list gets long you can choose which contact accounts to show 1 Tap People 2 On the People tab ...

Page 118: ...My profile 2 Tap Edit my contact card 3 Enter or edit your name and contact details 4 Tap your current profile photo or icon to change it 5 Tap Aside from your contact details your profile also shows updates you ve posted on your social networks Emergency Information To make it easier for emergency personnel to identify important contacts and personal information you can select your emergency cont...

Page 119: ...ds provided 6 Tap When you tap the added contact on your contacts list you ll see the contact information and your exchange of messages and calls Depending on the information that you ve added to the contact such as an email address you ll also be able to see the contact s social network updates events and photos Add an Extension Number to a Contact Number While creating a new contact in People yo...

Page 120: ...ntries Make sure your contacts information is up to date You can edit or delete an entry in People Edit a People Entry You can add another phone number email address or assign a photo to a contact in People Note Facebook and Twitter contacts cannot be edited 1 Tap People 2 On the People tab touch and hold the contact and then tap Edit contact 3 Enter the new information 4 Tap Delete an Entry Follo...

Page 121: ...e or email address in the search box 3 Tap Search contacts in your Company Directory 4 Tap the name of the contact you want copied to your phone 5 Tap to save the contact to your phone Copy Contacts from One Account to Another 1 Tap People 2 On the People tab tap Manage contacts 3 Tap Copy contacts and then choose a contact type or online account to copy from 4 Select a contact type or account you...

Page 122: ...t link option Manually Merge Entries You can merge your entries manually and choose the accounts to link the contact 1 Tap People 2 On the People tab tap the name of the contact not the icon or photo you want to link 3 Tap Link 4 You can l Under Suggest links tap to link the contact to an account l Under Add contact tap one of the options to link to another contact 5 Tap Done to save the change Br...

Page 123: ... Send contacts 3 Select the contacts whose contact information you want to share 4 Choose how you want to send the contact cards 5 Follow screen instructions to proceed Share All Visible Contacts You can share all entries that appear in your contacts list regardless of the online account that your contacts sync with 1 Tap People 2 Tap Manage contacts Import Export contacts Share visible contacts 3...

Page 124: ...if you want to send a text message or email 5 Follow the prompts to complete and send the group message or group mail See Send a Text Message SMS or Create and Send a Gmail Message Edit a Contact Group You have full control of your groups Change the group name or add and remove group members from the People app 1 Tap People 2 On the Groups tab touch and hold the group and then tap Edit group 3 You...

Page 125: ... phone s storage or microSD card if you inserted one Back Up Contacts 1 Tap People 2 Tap Manage contacts 3 Tap Import Export contacts Export to phone storage or Export to SD card 4 Select an account or type of contacts to export 5 To help protect your data tap Yes and then set a password for this backup Be sure to remember this password You ll need to enter it again when importing contacts If you ...

Page 126: ... add the contact to your private contacts list Add a Contact to the Private Contacts List 1 Tap People 2 Touch and hold the contact and then tap Add to private contacts 3 To view your private contacts list on the People tab tap Manage contacts Private contacts Organize Your Private Contacts 1 Tap People 2 On the People tab tap Manage contacts Private contacts 3 To add contacts to the private conta...

Page 127: ...ntain text and pictures recorded voice audio or video files picture slideshows contact cards vCard or appointments vCalendar See your service plan for applicable charges for messaging Send a Text Message SMS Quickly compose and send text messages on your phone 1 Tap Messages 2 Tap 3 Enter a contact name or mobile number in the To field 4 Tap the Add text box and then start composing your message N...

Page 128: ...ject line to your message 5 Tap the Add text box and then start composing your message 6 Tap and then select an attachment type Tip Record videos with minimum resolution so you can reduce the file size of your attachments 7 Select or browse for the attachment to attach 8 After adding an attachment tap to see options for replacing viewing or removing your attachment 9 Tap to send or tap to save the...

Page 129: ...ged for five messages n Group MMS may incur extra data fees 1 Tap Messages 2 Tap 3 Tap select multiple recipients and then tap Done You can also swipe to the Group tab and select a contact group 4 To send a group SMS tap and select the Send as individual option Clear this option to send your message as a group MMS l Group SMS Your message will be sent to the recipients as a text message and each m...

Page 130: ...n and then tap Filter Drafts Read and Reply to a Message Depending on your notification settings the phone plays a ringtone vibrates or displays the message briefly in the status bar when you receive a new text or multimedia message To change the notification for new text and multimedia messages see Text and Multimedia Message Options A new message icon also appears in the status bar 1 To open and...

Page 131: ...p in mind that your response will be sent to the phone number of the latest message you ve received from this contact 1 Tap Messages 2 On the All messages screen tap a contact or phone number to display the exchange of messages with that contact 3 Tap Recipient phone number and select which phone number you want to reply to 4 Tap the Add text box and then enter your reply message 5 Tap Forward a M...

Page 132: ...oose to check the size and subject first before you download a multimedia message On the All messages screen tap Settings Multimedia messages MMS Clear the Auto retrieve option Help Protect Your Messages You can move private text messages to the Secure box You will need to enter a password to read messages in the Secure box Important n The Secure box does not encrypt messages n Message stored on y...

Page 133: ...you have blocked a contact that contact s messages will also be in the block box 1 Tap Messages 2 Do any of the following l On the All messages screen touch and hold a contact or phone number and tap Block contact l To block multiple contacts tap Block contacts select the contacts and tap Block When the contact sends you messages you will not see them in the All messages screen or receive notifica...

Page 134: ...ext Messages 1 Tap Messages 2 On the All messages screen tap Back up Restore SMS Back up 3 Tap OK Back up SMS 4 Choose whether you want to protect the backup file with a password 5 Enter a name for your backup file and then tap OK Back Up Text Messages Using Mail Important You need to set up your email account in Mail 1 Tap Messages 2 On the All messages screen tap Back up Restore SMS Back up 3 Ta...

Page 135: ... want to receive a notification in the status bar when a new text or multimedia message arrives o Play notification sound If you want the phone to ring when a new message arrives select this option o Notification sound Select a ringtone that is specific to new text and multimedia messages Note that the ringtone briefly plays when selected o Vibrate Select this option if you want the phone to vibra...

Page 136: ...ed the multimedia message header plus the message body and attachments will automatically download to your phone If you clear this check box only the multimedia message header will be retrieved and shown in the All messages screen o Roaming auto retrieve Select this option to automatically retrieve all your multimedia messages completely while roaming Data roaming charges will apply o Priority set...

Page 137: ...hread This does not include locked messages l General Settings o Password Set a password for the Secure box o Save block message Select to save blocked messages to the block box l General Signature o Use signature Select this option to add a signature to all your outgoing text and multimedia messages o Signature Tap to compose your own signature l General Personalize o Lets you customize the messa...

Page 138: ...y Cc or a blind carbon copy Bcc of the email to other recipients tap next to the To field 4 Enter the email subject and then compose your email 5 If you want to attach a photo video or file tap Attach file select the source of the attachment and then select the file to attach 6 Tap to send Note While composing the message tap Save draft to save it as a draft To discard the message tap Discard Chec...

Page 139: ...ssage l Tap to change the inbox category for example Social switch to your other Gmail account or to display drafts sent messages or other email labels and categories l Tap the sender image or letter tile to select one or more messages or conversations You can then tap the onscreen buttons at the top bar to archive delete or mark the selected messages or conversations ...

Page 140: ...eave your new message with the received email However this removes any attachments or formatting in the original email message 5 Tap to send Use Gmail Labels Gmail saves all mail in one box but you can add labels that allow you to sort your Gmail conversation threads For example when a new thread starts with a received mail the label Inbox is automatically added to the thread By then adding the la...

Page 141: ...tion you want to archive left or right The thread is now archived Delete Gmail Threads If you no longer wish to keep a Gmail conversation thread you can simply delete it from the inbox 1 Tap Gmail The inbox opens 2 Touch and hold a conversation thread to add a checkmark to it and then tap The thread is deleted Search Gmail Messages If you need to find a specific message or message thread you can s...

Page 142: ...u can access settings for the Gmail app and for your individual Gmail accounts from the Gmail Settings menu 1 Tap Gmail The Primary inbox opens 2 Tap Settings 3 Tap General settings to access settings for all accounts or tap an account name to configure settings for a specific Gmail account l General settings Gmail default action Conversation view Swipe actions Sender image Reply all Auto fit mess...

Page 143: ... a Gmail account Important Ask your network administrator or email service provider for additional email settings that you may need such as the server address and client certificate 1 Tap Settings Accounts sync 2 Tap Exchange 3 Enter the email address and password for your email account and then tap Next 4 In the Incoming server settings screen you can set the following options l Client certificat...

Page 144: ...Messaging 131 5 Tap Finish Your corporate email account is set up and you will begin receiving email for the account in Gmail Get Help with Gmail Find out more about how to use Gmail n In the Gmail inbox tap Help feedback ...

Page 145: ...s your phone with wireless Internet access over greater distances than Wi Fi and delivers data transfer rates of up to 60 Mbps To connect your phone to the 4G LTE network you must be in an area covered by the 4G LTE network For more information about the availability of Sprint 4G LTE service in your location visit sprint com coverage Note The availability and range of the network depends on a numb...

Page 146: ...entity You ll find your user name in the Current username field Update Your User Name If you choose to change your user name and select a new one online or make any changes to your services you must then update the profile on your phone 1 Tap Settings 2 Tap System updates Update profile Your phone will download and install the profile update Data Connection Status and Indicators Your phone display...

Page 147: ...net radio n Playing online games n Downloading apps maps and files n Refreshing apps to update info and feeds n Uploading and backing up your files to your online storage account n Using your phone as a Mobile Hotspot n Sharing your mobile data connection by USB tethering To help you save on data usage connect to a Wi Fi network whenever possible and set your online accounts and emails to sync les...

Page 148: ...o see a list of apps and their data usage info 5 Tap an app to see more details Chrome Browser Your phone comes with the Chrome mobile Web browser If you are signed in with a Google Account the Chrome browser will import all your bookmarks and other Web preferences for use on your phone Go to a Website 1 Tap Chrome 2 Tap the address bar at the top and enter search words for a Google search or a We...

Page 149: ...a browser tab tap and then swipe left or right the tab you want to close Tip Opened browser tabs reside in the Recent apps screen If you want to see the browser tabs inside Chrome you can disable this feature On the browser screen tap Settings Merge tabs and apps tap the switch and then tap OK Add Bookmarks Add your favorite webpages as bookmarks so you can access them quickly 1 Tap Chrome 2 While...

Page 150: ...he entry you want to delete Private Browsing You can use incognito tabs to browse the Web with more privacy Browser cookies are not shared and are deleted when you close all incognito tabs Pages you view in incognito also won t appear in your browser history except for files you download 1 Tap Chrome 2 Tap New incognito tab 3 Tap the address bar at the top and enter search words for a Google searc...

Page 151: ...The Hangouts app will open 2 Type a name email number or circle or select a contact from the list 3 Type a message or tap to start a video chat A chat window or a video chat window opens l Each time text is entered the corresponding friend appears l If a friend is not in a Hangout you will see a message Tap Invite to invite them to join the Hangout Hangouts Operations n Ending a Chat In the Hangou...

Page 152: ... Tap Play Store 2 Tap and search for twitter 3 Tap Twitter from the results list 4 Tap Install and then tap Accept 5 When the download has completed tap Open To open the app from the Home screen tap Twitter Tweet on Twitter Read Twitter feeds follow your friends and tweet your own updates right from your phone 1 Tap Twitter The Twitter app launches l If this is the first time you ve used Twitter o...

Page 153: ...ebook on your phone enter your Facebook ID and password and tap Log in to sign in to an existing account or tap Sign Up for Facebook to set up a new Facebook account 2 Tap Status and type an update tap Photo and upload a picture from the gallery tap Check in to share your location Like and comment on friends posts and more ...

Page 154: ...Card for International GSM Roaming Your phone comes with a preinstalled SIM Subscriber Identity Module card to support roaming on compatible GSM networks Notes n Your SIM card should be preinstalled If you need to reinstall your SIM card follow the instructions in SIM Card n The SIM included contains information specific to your phone and should be retained with the phone for use on GSM networks E...

Page 155: ... setting for international use Set the Communications Method for Global Use Select a communications method for an overseas carrier as needed 1 Tap Settings Mobile data 2 Tap Network mode 3 Select CDMA Only LTE CDMA GSM UMTS Only or Automatic The communications method is set Note At the time of purchase your phone s default mode of Automatic is set This allows global usage and normally will not nee...

Page 156: ...bbean n International access codes and dialing information are available online at sprint com sww To use Plus Code Dialing to place an international call 1 Tap to display the phone screen 2 If you are on the GSM network touch and hold to insert a on the phone dial screen The symbol automatically inserts the international access code for the country from which you are calling 3 If you are on the CD...

Page 157: ...ter 1 your area code and your wireless phone number 5 Tap Your voicemail access number is saved as a contact Access Your Voicemail Internationally You will need to call your voicemail number to access your voicemail while roaming internationally New Message Indicators Your voicemail message indicators may be displayed differently when roaming internationally n A Message Waiting indicator icon or a...

Page 158: ...ith Sprint Worldwide Data Services To use Sprint Worldwide Data Services you will need to have these services activated on your account n To activate call Sprint Worldwide Customer Support at 1 888 226 7212 Representatives are available 24 hours a day 7 days a week to assist you Access Email and Data Services Internationally To access your email and browse the Web when traveling you may need to ma...

Page 159: ... hours a day In the event that you do experience an issue try the following actions n First try powering your phone off and then back on this will force your phone to reregister with the network n Try manually selecting another network Information for selecting networks can be found in the phone guide If neither of these actions resolves your issue you will need to contact customer service see bel...

Page 160: ...bers below can also be used to contact Sprint Worldwide Customer Support in the following countries Country From Landline Phone Caribbean Anguilla Barbados Cayman Islands and Dominica 1 888 226 7212 France 0800 903200 Germany 0800 180 0951 Italy 800 787 986 Mexico 001 877 294 9003 Trinidad and Tobago 1 800 201 7545 United Kingdom 0808 234 6616 Note This toll free service is available on ordinary l...

Page 161: ...and active See SD Card n Avoid removing the SD card while transferring data n Data exchange may use the methods outlined in the following table Method Description Media Device MTP Transfer files between your phone and PC such as pictures videos and music Mass Storage Mode Exchange data with a PC using your phone as an external storage device Transfer Files Between the Phone and a Computer 1 Connec...

Page 162: ...Fi signal depends on a number of factors including infrastructure and other objects through which the signal passes Turn Wi Fi On and Connect to a Wireless Network It s quick and easy to turn Wi Fi on and connect to a wireless network 1 Swipe down from the status bar with two fingers to open Quick Settings 2 Tap Wi Fi to turn Wi Fi on 3 Tap next to Wi Fi to see a list of detected Wi Fi networks 4 ...

Page 163: ...e a list of detected Wi Fi networks 4 Tap WPS Push and then press the WPS button on your Wi Fi router Note To use the Wi Fi Protected Setup WPS PIN method tap WPS Pin Entry Disconnect from a Wireless Network Quickly disconnect from a wireless network your phone is connected to 1 Swipe down from the status bar with two fingers to open Quick Settings 2 Tap Wi Fi to turn Wi Fi on 3 Tap next to Wi Fi ...

Page 164: ...tion OK Virtual Private Networks VPN Add virtual private networks VPNs so you can connect and access resources inside a local network such as your corporate network Before you can connect to your organization s local network you may be asked to n Install security certificates n Enter your login credentials n Download and install a required VPN app on your phone Contact your network administrator f...

Page 165: ...sconnect from the VPN when you re done accessing your intranet sites 1 Slide the notification panel open 2 Tap the VPN connection and then tap Disconnect Mobile Hotspot Mobile Hotspot allows you to turn your phone into a Wi Fi hotspot When this feature is turned on you can share your phone s mobile data services via Wi Fi with other Wi Fi enabled devices The feature works best when used in conjunc...

Page 166: ... up to date install the latest version of HTC Sync Manager on your computer n You may need to have USB tethering added to your data plan Contact Sprint for details n Make sure that mobile data is turned on 1 Swipe down from the status bar and then tap 2 Under Wireless networks tap More 3 Tap Mobile network sharing USB tethering 4 Turn on USB tethering and then select the USB speed when available B...

Page 167: ...he status bar and tap Bluetooth 2 When you see the name of your headset in the Available Devices section tap the name Your phone pairs with the headset and the headset connection status is displayed in the Paired Devices section Note If automatic pairing fails enter the passcode supplied with your headset The pairing and connection status is displayed below the hands free headset or car kit name i...

Page 168: ...me you transfer information between your phone and another phone you need to enter or confirm a security passcode After that your phone and the other phone are paired and you will not need to exchange passcodes to transfer information in the future Important Before you begin set the receiving phone to discoverable mode You may also need to set it to Receive Beams or Receive Files Refer to the phon...

Page 169: ...n On Windows 7 the path may be C Users your username My Documents Bluetooth Exchange Folder n On Windows 8 the path may be C Users your username Documents If you send a file to another device the saved location may depend on the file type For example if you send an image file to another wireless phone it may be saved in a folder named Images Receive Files Using Bluetooth Your phone lets you receiv...

Page 170: ...tarts playing in the Music app n For a vCalendar file select the calendar where you want to save the event and then tap Import The vCalendar is added to your Calendar events For more information see Google Calendar n For a vCard contact file you can choose to import one several or all of those contacts to your contacts list Share Content with NFC With built in NFC near field communication on your ...

Page 171: ... phone and the other phone s NFC area are close to one another Experiment by slightly moving the phones until a connection is made 2 Tap the screen The shared content appears on the other screen For some items that you ve shared such as contact information additional instructions on how to save the item will appear on the receiving device HTC Connect With HTC Connect wirelessly stream music or vid...

Page 172: ...onnect logo Note Some devices may need to be paired before you can share to them To see a list of supported devices or accessories go to htc connect com certified devices For more information about HTC Connect visit htc connect com Share Media Using HTC Connect Before you start make sure you have set up your speakers TV or appliance to connect to your Wi Fi network Refer to its documentation on ho...

Page 173: ...fingers on the screen 3 Choose the device you want to connect to 4 Once connected use your phone to control the volume pause or resume playback and more 5 To stop wireless media sharing and disconnect from the device swipe down with three fingers on the screen ...

Page 174: ...phone then turns Wi Fi on automatically and scans for media devices on your Wi Fi network You ll then see the available AllPlay speakers listed 3 Tap the speaker you want to connect to 4 In the music app that you re using start playing music You ll then hear the music play from the speaker you ve selected 5 To switch between AllPlay speakers or to group speakers swipe up the screen again with thre...

Page 175: ... Fi network 1 After connecting your speakers to your Wi Fi network open a music app on your phone 2 Swipe up with three fingers on the screen Your phone then turns Wi Fi on automatically and scans for media devices on your Wi Fi network You ll then see the available speakers listed 3 Tap the speaker you want to connect to 4 In the music app that you re using start playing music You ll then hear th...

Page 176: ...ant to group it with and then tap OK Rename the Speakers You can rename your Blackfire compliant speakers in Settings 1 Make sure the speakers are connected to your Wi Fi network 2 Tap Settings HTC Connect Your phone then turns Wi Fi on automatically and scans for media devices on your Wi Fi network You ll then see the available Blackfire speakers listed 3 Tap next to a speaker name 4 Enter the ne...

Page 177: ...Entertainment 164 Apps and Entertainment The topics in this section will explore the features that make your phone so much more than a phone from the camera and productivity apps to music entertainment and more ...

Page 178: ...autions If Lens Becomes Dirty Fingerprints smudges on lens prevent capturing of clear still images videos Wipe lens with a soft cloth beforehand Avoid Exposure to Direct Sunlight Be careful not to expose lens to direct sunlight for long periods May discolor color filter and affect color of images Camera Overview The camera s viewfinder screen lets you view your subject and access camera controls a...

Page 179: ...hotos and videos Tip From the Home screen you can also tap to launch the camera You ll see Photo mode which is the default capture mode Choose a Capture Mode Switch to a capture mode to use for taking photos or videos The camera on HTC 10 separates capture modes into categories so that you can quickly find which mode you want 1 On the Viewfinder screen tap to open the slideout menu l You can also ...

Page 180: ...to view and choose the available settings for the mode Mode Setting Description Photo Selfie Photo Pro Toggle between the time settings to set the self timer or turn off the self timer See Selfies and People Shots Set the photo quality and aspect ratio See Set the Photo Quality and Size Pro Choose RAW or JPG format for photos See Pro Mode Video Selfie Video Set the video quality See Set the Video ...

Page 181: ...e the Volume button as the Camera app s shutter release or zoom control 1 Tap Camera 2 On the Viewfinder screen tap to open the slideout menu 3 Tap Settings Volume button options 4 Choose how you want to use the Volume button when you re in the Camera app Close the Camera App Tap or to close the Camera app and return to the Home screen or the previous screen Take a Picture Whether it s moving or n...

Page 182: ...ur shots are coming out a little blurry try these tips n Hold the phone so that your fingers aren t near the camera lens dual flash or laser focus sensor n Make sure that the camera lens dual flash and laser focus sensor are clean and without fingerprints Use a soft clean microfiber cloth to wipe them n When taking a photo adjust the focus on your subject by tapping it n Make sure you re not movin...

Page 183: ...hots of different exposures and combine them into one shot Keep HTC 10 steady or place it on a level surface when using HDR n When taking a panoramic photo consider the whole scene and focus on an object that has a neutral tone to help keep the exposure balanced in the composite image Other Tips n In Camera settings tap Grid to help frame the subject better or improve the composition n After captu...

Page 184: ...ording when using high resolution audio 1 Tap Camera 2 Switch to Video mode if you re not in this mode See Choose a Capture Mode 3 Tap to open the slideout menu 4 Tap High res sound to turn on high resolution audio 5 When you re ready to start recording tap 6 To stop recording tap Videos recorded with high resolution audio are saved in MKV Matroska video file format Take a Photo While Recording a ...

Page 185: ...ound use HDR short for High Dynamic Range to capture your subjects clearly HDR brings out the details of both the highlights and shadows even in high contrast lighting Note HDR works best when your subject is steady The camera takes multiple shots at different exposure levels and combines them into one enhanced photo 1 Tap Camera 2 Switch to Photo mode if you re not in this mode See Choose a Captu...

Page 186: ...s with Live Makeup Angle of Selfies You can set the angle of your shots to look exactly the same as how you see yourself on the Viewfinder screen 1 Tap Camera 2 Switch to Selfie Photo mode See Choose a Capture Mode 3 Tap to open the slideout menu 4 Tap Settings Camera options 5 Make sure the Save mirroredselfies option is selected Apply Skin Touch ups with Live Makeup Touch up your skin before tak...

Page 187: ...nds until your shot is taken Take Selfies with Your Voice You can easily take photo or video selfies using simple voice commands You just need to turn this feature on in the camera settings Note This feature may not be available in all languages 1 Tap Camera 2 Switch to Selfie Photo or Selfie Video mode See Choose a Capture Mode 3 Tap to open the slideout menu 4 Tap Settings Camera options 5 Selec...

Page 188: ...oe camera mode See Choose a Capture Mode 3 When you re ready to capture tap 4 When you see the shutter release icon slowly turn red continue holding the phone steady as the camera captures the photo and 3 second video Tip When taking your shot using the Zoe camera it s good practice to keep HTC 10 steady to capture moving subjects against a static background scene Panoramic Shots Get a wider shot ...

Page 189: ...ea by tapping it on the Viewfinder screen 5 Tap the flash icon to turn the flash on or off 6 To stop recording tap Pro Mode If you want to have expert command of your camera settings for different environments or lighting conditions manually adjust the values for settings like white balance exposure ISO and more 1 Tap Camera 2 Switch to Pro mode See Choose a Capture Mode 3 Tap a setting and then d...

Page 190: ...ce a RAW file is typically 2 to 6 times larger than a JPEG file and is not viewable in most photo viewer apps a photo is captured in both DNG and JPG formats When you use the HTC Gallery app you ll see the JPG copy of the photo with a icon to indicate that there is a DNG RAW file of that photo RAW photos are not processed when captured to preserve most of the original image data such as dynamic ra...

Page 191: ...l and synced photos and videos organized by date If you see on a thumbnail it means that the media file is only stored on the phone and not yet backed up to your Google Account 2 To switch to another view tap and then choose how you want to view your media files 3 Tap a thumbnail to view it in full screen 4 To view an album tap to open the slideout menu and then tap Device folders l Or if you see ...

Page 192: ... Save Enhance RAW Photos After capturing RAW photos you can improve its contrast and detail from the Photos app 1 Tap Photos 2 Find and tap the RAW photo you want to enhance RAW photos are marked with the icon on the thumbnail 3 Tap and then tap RAW Enhancement 4 Tap to toggle between before and after photos 5 Tap when done Trim a Video 1 Tap Photos 2 Tap a video thumbnail to view it in full scree...

Page 193: ...till adjust the playback speed while previewing Editing a Hyperlapse video If you captured a video in Hyperlapse mode you can apply varying speeds to different sections of the video 1 Tap Photos 2 Find and tap the Hyperlapse video to view it in full screen Hyperlapse videos are marked with the icon on the thumbnail 3 Tap 4 Move the left and right sliders to divide your video into sections 5 Tap a ...

Page 194: ...t and right sliders to divide your video into sections 6 Tap a section that you want to adjust and then tap a dot that corresponds to particular playback speed to modify the selected section 7 Repeat the previous step for the remaining sections 8 Tap The edited video is saved as a copy The original video remains unedited ...

Page 195: ...xt Previous Month In Month view flick the screen left or right n View Next Previous Week In Week view flick the screen left or right n View Next Previous Day In Day view flick the screen left or right Select a Calendar n If you have more than one calendar select a calendar in which to add events l Select your Google Account to create a Google Calendar event If you have several Google Calendars on ...

Page 196: ...r Exchange ActiveSync account tap Invite people 5 Tap Save View Calendar Events You can display the Calendar in daily weekly monthly or agenda view To change the Calendar view tap and then tap Year Month Week Day or Agenda 1 Tap Calendar The Calendar app opens 2 Tap a date and then tap an event The event details appear l To edit the event tap l To delete the event tap Delete OK Choose Which Calend...

Page 197: ...s and attractions rate and review places and more Notes n Before using any location based services you must enable your phone s location feature For information about setting your phone s location options see Location Settings n The Google Maps application does not cover every country or city Get Around Maps When you open Google Maps you can easily find your location on the map or check out nearby...

Page 198: ...hen drag your thumb up n Touch and hold an area with two fingers and then drag your fingers in a circular motion to rotate the map n Touch and hold an area with two fingers and then swipe up to see an angled view of the map Swipe down to return to overhead view Search for a Location In Google Maps you can search for a location such as an address or a type of business or establishment for example m...

Page 199: ... Maps 2 Tap 3 Choose how you want to get to your destination 4 Use your current location as starting point or tap Your location to enter your starting point or select a location from your search history 5 Tap Choose destination and then enter or select your destination Note If you re taking public transit tap to set the date and time of travel or tap Options to set your route preferences 6 Tap a r...

Page 200: ...ccount on your phone you will be given the option to sign in to Google Now To sign in to Google Now at a later time tap Skip 2 In the search box enter what you want to search for As you type matching items on your phone and suggestions from Google search are shown l To search for the information exclusively on your phone swipe your finger up the screen and then tap Search phone 3 If what you re se...

Page 201: ...r commute back home n The directions and travel time to your next appointment n The next train or bus arriving at your platform or bus stop n Your favorite team s score and stats while you enjoy the game n Time or location based reminders that you can set Set Up Google Now Before setting up Google Now make sure that you re signed in to your Google Account you ve turned on location services and hav...

Page 202: ...f a specific card tap and then tap an action l To change specific information such as your work address sports teams or stocks you follow tap and then tap Customize Google Now Choose the information you want to change Set Reminders in Google Now Setting reminders in Google Now is an easy way to keep tab of things to do You can set time or location based reminders When the reminder time is up or wh...

Page 203: ...information that you ve just added on your phone like an upcoming event or reminder 1 Tap Google 2 Pull down the screen with your finger and then release to refresh Turn Off Google Now 1 Tap Settings 2 Tap Google Search Now 3 Tap Now cards 4 Tap the Show cards switch and then tap Turn off Now on Tap Use Now on Tap to search information while viewing emails and websites listening to music or even w...

Page 204: ... on Location services see Location Settings 1 On the current app you re in touch and hold 2 Now on Tap analyzes the screen and shows a card with information apps or actions related to the searched item or location 3 Tap an item on the card to view more information or perform an action You can also say OK Google and say what you want to know about the searched item or location 4 For example if Now ...

Page 205: ...plays in the upper right corner of the status bar Many widgets and lock screens also display the time and provide options for how time is displayed Set the Date and Time Manually You can change your date and time 1 Tap the clock on your Home screen panel if available Or tap Clock 2 On the World clock tab tap Local time settings 3 Clear Automatic date time and Automatic time zone and then set the t...

Page 206: ...ck on your Home screen panel if available Or tap Clock 2 Tap the World clock tab 3 Tap and select a city 4 Repeat to add multiple cities Stopwatch The stopwatch lets you time events down to the hundredth of a second 1 Tap the clock on your Home screen panel if available Or tap Clock 2 Tap the Stopwatch tab 3 Tap Start to begin timing 4 Tap Stop to stop timing l Additional options include Lap to ke...

Page 207: ...n that is shown in the Clock and Calendar apps Google Drive Store your photos documents and other files on Google Drive to access them on your phone your computer and your other mobile devices On your phone just use your Google Account to sign in to your Google Drive storage You can then n Use Gallery to upload your captured photos to Google Drive n Share a link to your Google Drive files by email...

Page 208: ...account 4 Follow the onscreen prompts to learn the things you can do with Google Drive Notes n Additional terms and requirements may apply including a subscription fee after your two year trial expires For details refer to the terms and conditions on the Google Drive support site support google com n The Drive app is owned by Google and is not provided by or associated with HTC Corporation n Uploa...

Page 209: ... music photos or videos from your computer to your phone l Import documents from your computer to your phone n Back up and restore Back up your HTC phone to your computer so you can easily restore your backup to the same phone or to another phone n Sync data Sync data such as contacts calendar and Web bookmarks between your phone and your computer Install HTC Sync Manager on a Windows Computer Fol...

Page 210: ...o back up your iPhone content to your computer please do so before proceeding 5 Select your iPhone backup file and then click OK 6 Select the types of content you want to transfer to your HTC phone You can choose whether to replace the content on your HTC phone with the iPhone content 7 Click Start Wait for HTC Sync Manager to finish transferring content 8 When done slide open the notification pan...

Page 211: ... To play back the voice clip tap Tip To see your recorded voice clips tap Touch and hold a voice clip to see options for sharing setting it as a ringtone and more HTC Help Before calling for support you can first use the Help app to troubleshoot or perform diagnostics on your phone This helps you in finding the problem cause and in determining whether you can resolve the problem or you need to cal...

Page 212: ...ic library and instantly ready to play via streaming or download For more information about Google Play Music visit play google com about music Note For information about loading music onto your phone see Copy Files To or From Your Phone Play Music with Google Play Use the Google Play Music app to listen to all your music on your phone Check the Google Play Music help for compatible music file for...

Page 213: ... a song The song begins playing 5 Tap Add to playlist 6 Select whether you want to add the song to a new playlist or to an existing playlist 7 Follow screen instructions to proceed Sprint Music Plus With Sprint Music Plus and the Music Store Ringtones Store and Ringbacks you can purchase download and play music ringtones and ringback tones for your phone Install the Sprint Music Plus App on Your P...

Page 214: ...tion tap Settings About or Help Purchase and Download Music from the Sprint Music Plus Store From the Sprint Music Plus Store you can shop for songs to purchase and download to your phone 1 Tap Sprint Music Plus Music under Store The app will open and display the Music Store 2 Enter a song or artist in the search field or browse through options in the tabs in the center of the screen 3 Tap a song ...

Page 215: ...pe it left or right Tip If you want to watch the video at a later time tap and then tap Watch later You can access the video again from your account profile s Watch Later list Search for Videos 1 Tap YouTube 2 Tap 3 In the search box enter the words you want to search for As you type matching items are shown as a list Tip Tap to enter it in the search box New suggestions appear and you can enter m...

Page 216: ...lp with your device or service Sprint News to learn the latest Sprint information or Network to see or test your current data connectivity Note Sprint Zone categories and options are subject to change Check back frequently for new content and updates HTC BoomSound with Dolby Audio Hear what you ve been missing HTC BoomSound gives you a rich authentic sound experience whether you re listening to mu...

Page 217: ... not available over HDMI Bluetooth Miracast or USB audio out Personal Audio Profile Personalize your music listening experience for your headphones Create your own audio profile that conforms to your listening habits or hearing ability 1 Plug your headphones into the headphone jack and tap Set up if you re prompted to set up a personalized audio profile l If you re not prompted go to Settings and ...

Page 218: ...Settings 205 Settings The topics in this section will cover your phone s settings menus and options For an overview of the settings menu see Basic Settings ...

Page 219: ... USB connection Personalize Options for customizing your phone s wallpaper navigation bar themes sound and more Fingerprint scanner Options to add and manage your fingerprints and the fingerprint sensor Accounts sync Set up your email and social network accounts Location Select your phone s location access options Security Set up a screen lock and other security features Accessibility Set accessib...

Page 220: ...er and extreme power saving mode and more Memory View your phone memory use and check which apps use the most memory Language keyboard Change the language and the onscreen keyboard settings Date time Change the date and time and date time format Printing Choose print services using Google Cloud Print System updates Options for updating your profile PRL UICC and phone software About View your phone...

Page 221: ...sing or check the data usage of certain apps See Manage Your Data Usage l NFC Share information wirelessly with other NFC enabled device or pay securely using your phone See Share Content with NFC and Google Wallet l Mobile network sharing Use these settings to turn Mobile Hotspot on or off or enable USB tethering See Mobile Hotspot or Share Internet Connection via USB Tethering l HTC Mini Configu...

Page 222: ...creen By default the screen orientation automatically changes when the phone is rotated To disable automatic screen orientation 1 Tap Settings 2 Tap Display gestures buttons 3 Clear the Auto rotate screen option and tap Notes n Not all application screens support automatic rotation The screen orientation automatically changes to landscape mode when you turn the phone sideways n The TalkBack access...

Page 223: ... phone screen 1 Tap Settings 2 Tap Display gestures buttons 3 Tap Brightness level 4 Clear the Automatic brightness option 5 Drag the slider to adjust the maximum brightness level Quickly Adjust the Brightness 1 Swipe down from the status bar with two fingers to open Quick Settings 2 Drag the Brightness indicator left or right to adjust the brightness intensity Color Temperature Adjust the display...

Page 224: ...ct your phone s screensaver when it s idle or docked 1 Tap Settings 2 Tap Display gestures buttons 3 Tap Daydream and then select a screensaver 4 Tap Media Gesture Select this option to allow other apps to recognize the 3 finger gesture Note The 3 finger gesture may not be available when TalkBack gestures are enabled For details see Navigate Your Phone with TalkBack 1 Tap Settings 2 Tap Display ge...

Page 225: ...ate or Silent Note If you selected Vibrate as your sound profile step 2 your phone will vibrate for all notifications and incoming calls 4 Tap 5 To set your phone to always vibrate for calls in addition to any ringer settings select the Vibrate option below Volumes Volumes You can separately adjust your phone s multimedia ringtone and notifications and alarm volumes 1 Tap Settings 2 Tap Sound noti...

Page 226: ...s off if you want to turn off Do not disturb by yourself or tap or to set the number of hours before Do not disturb turns off automatically 5 Tap Done to activate it The Do not disturb icon will appear in the status bar Tip When the screen is on press the Volume button and then tap End now to turn off Do not disturb mode quickly Note When Do not disturb is on the notification LED will not flash Al...

Page 227: ...her to base it on time or an event l For Time rule o Set the days o Set the start and end times o Set a condition for the type of reply o Select a Do not disturb level l For Event rule o Select a calendar you want to make the rule for o Set a condition for the type of reply o Select a Do not disturb level Incoming Calls Ringtone You can select and assign ringtones for your incoming calls Your phon...

Page 228: ...e information see Motion Launch System Sound Settings The System sound settings menu lets you select whether you hear tones when tapping numbers on the dialpad selecting onscreen options and more 1 Tap Settings 2 Tap Sound notification 3 Select or customize options under the System menu l Keypad touch tones Select the short tones to use l Touch sounds Play sounds when making an onscreen selection ...

Page 229: ...how to display app notifications on the lock screen 1 Tap Settings 2 Tap Sound notification 3 Tap Manage app notifications 4 Select an app whose notifications you want to appear on the lock screen 5 Select whether to block or to prioritize all notifications from the selected app 6 Tap twice 7 Tap When device is locked and then choose whether to show or not to show notifications 8 Tap Notifications...

Page 230: ... phone and SD card storages Types of Storage Your phone has the following storage types for your apps data and files n Phone storage This storage combines both the internal storage where apps email data and text messages are stored and the file storage where photos videos and music files are kept When you are running out of phone storage you can free up space by uninstalling apps changing download...

Page 231: ...l storage for more privacy and secure use This encrypts and formats the SD card to work just like the internal storage This also expands the storage space since n Captured screenshots camera shots media and other files will be stored on the SD card n Third party apps that you installed and their data can be moved between the on device storage and SD card Important After setting up the SD card as i...

Page 232: ...ia and downloaded files to the SD card to free up phone storage space If you no longer want to use your SD card as internal storage make sure to move all the apps and data from the card back to the phone storage 1 Tap Settings 2 Tap Storage 3 Tap Phone storage 4 Tap Migrate data 5 Tap Move Notes n Screenshots will also be migrated n When you take new photos or videos capture new screenshots or dow...

Page 233: ...e content on the SD card 5 To select or deselect files l Touch and hold a file to select it To select more files tap each file l Tap a file to deselect it l To select all files touch and hold a file first and then tap Select all 6 Do one of the following l To delete tap l To paste tap Copy to In the Save to slideout menu choose where to paste to and then tap Copy Copy Files To or From Your Phone Y...

Page 234: ...nal files or move them to online storage or to your computer n If you are only sending videos through MMS use a lower resolution High resolution video takes up more space In Camera settings tap Video Quality to change the resolution Remove Unused Themes Themes can quickly consume up storage space because themes can include images sounds and icons Remove themes you re not using For details see Dele...

Page 235: ...ery optimization in an app tap the app name and then tap Don t optimize Done 6 Repeat this process to turn off optimization in other apps Note To filter the list and see which apps have battery optimization disabled tap Battery optimization Not optimized Use Power Saver Mode Power saver mode helps to increase battery life It reduces the usage of phone features that drain the battery such as the di...

Page 236: ...ils you can tap the option underneath it to adjust settings that affect battery usage Tip Another way to check the battery usage per app is to go to Settings Apps Tap the app you want to check and then tap Battery Note If the Battery option on the App info screen is grayed out it means the app is currently not using the battery Check Battery History Check how long you ve been using the phone since...

Page 237: ...Your Display Lowering the brightness letting the display sleep when not in use and keeping it simple helps save battery power n Use automatic brightness the default or manually lower the brightness n Set the screen timeout to a shorter time For more details see Security Settings n Don t use a live wallpaper for your Home screen Animation effects are nice to show off to other people but they drain ...

Page 238: ...ets constantly sync data Consider removing the ones that are not important from your Home screen n In Play Store tap Settings and then clear Add icon to Home screen to avoid automatically adding Home screen app shortcuts whenever you ve installed new apps Also tap Auto update apps Do not auto update apps if you re fine with updating apps from Play Store manually More Battery Saving Tips To squeeze...

Page 239: ...Home Screen n Add apps and widgets to the widget panels See Work with Stickers Widgets and App Shortcuts n Manage additional home screen panels See Organize Your Widget Panels n Manage ads that appear on the HTC Sense Home n Change the lock screen wallpaper See Customize the Lock Screen n Change the phone s theme See Themes Ringtone Use the Ringtone settings menu to select a phone ringtone or to m...

Page 240: ...Themes Font Use these options to select a font and set the font size 1 Tap Settings 2 Tap Personalize Font style 3 Select a font and tap Tip To install more fonts to your phone tap 4 Tap Font size and then select the size you want Keyboard and Dialer Color Tap any of these options to change the keyboard and dialer color 1 Tap Settings 2 Tap Personalize Keyboard color or Dialer color 3 Select a col...

Page 241: ...ceed Note Depending on the account type you may need to enter an email address or user address password domain name or other information For Exchange ActiveSync accounts contact your server administrator to determine what information you will need Add One or More Google Accounts Sign in to your Google Account to see your Gmail contacts and calendars and to use Google apps on your phone n See Add a...

Page 242: ...y the third party app after you have removed the account from your phone Sync All Your Accounts Automatically 1 Tap Settings 2 Tap Accounts sync 3 Tap the Autosync On Off switch to turn automatic sync on or off Change Synced Data or Settings for an Account 1 Tap Settings 2 Tap Accounts sync 3 Tap the account that you want to update 4 Tap the item you want to sync or edit Location Settings Your Loc...

Page 243: ...setting feature on the phone displays the icon on the status bar When you turn Location setting off the phone displays the icon Important Turning off a location service means no applications on your phone will collect your location data through that location service However third party applications may collect and your phone may continue to provide location data through other services including th...

Page 244: ...ock screen and not the security screen 4 Tap None to disable both the lock and security screens Use Face Unlock Smart Lock 1 Tap Settings 2 Tap Screen lock and then select and set up a screen lock This will be your backup screen lock method to use in case the phone doesn t recognize you or a trusted device 3 On the Security screen tap Smart Lock 4 Confirm your screen lock and tap Next 5 Tap Truste...

Page 245: ... can try again Note To change your unlock screen pattern tap Screen lock on the Security Draw your current screen unlock pattern and then tap Pattern Use a Screen Unlock PIN 1 Tap Settings 2 Tap Security 3 Tap Screen lock PIN 4 Enter a PIN and tap Continue 5 Enter your PIN again to confirm and tap OK If you fail to enter the correct PIN after five attempts you will be prompted to wait for 30 secon...

Page 246: ...nstallation of non Play Store apps on your phone To allow installation of non Play Store apps on the phone 1 Tap Settings 2 Tap Security 3 Select the Unknown sources option Important After installing the app go back to Settings Security and make sure to clear the Unknown sources option This can help protect your phone from installing other insecure apps from the Web Work with Certificates Use clie...

Page 247: ...settings and other personal content to the cloud You can use it to create backups of your phone on your computer For details see HTC Sync Manager n Other backup options Separately back up other data and file types if they re not supported in HTC Backup and HTC Sync Manager In some apps you can back up data to the storage on the phone so you can easily restore them after a factory reset l Messages ...

Page 248: ...our apps data screen 2 Tap next to the backed up device name select the backup you want to restore and then tap Done 3 Tap next to All apps select which apps you want restored on your new phone and then tap Done Tap Next Your free apps that you ve previously downloaded from Google Play will be restored in the background and you can track the progress via a notification in the status bar Reset Your...

Page 249: ...data on your SD card if you installed one select Erase SD card 4 Tap OK Once the phone has reset it will run through the Hands Free Activation and update processes again When finished you will see the Welcome screen and Setup application See Complete the Setup Screens to start over Reset Phone Network Settings Reset the network settings when you re having problems connecting HTC 10 to your mobile ...

Page 250: ...ect a font size for better readability l Captions Turn this option on and then tap it to customize captions for your phone l Magnification gestures Tap this option to enable magnification gestures such as zooming in or out by triple tapping the screen l Color inversion Select this option to improve screen visibility l Color correction Turn on color correction to improve screen visibility l Unread ...

Page 251: ...sclaimer and then tap OK Your phone will enable Explore by touch which provides an audible description of what you re touching on the screen A short tutorial explaining how to use TalkBack will begin playing after you turn on TalkBack Note TalkBack works best if you turn off auto rotate screen Use TalkBack Gestures When TalkBack is turned on and the Explore by touch setting is selected the regular...

Page 252: ... Settings Manage gestures 4 Tap any of the gestures under Shortcut gestures and then select an action Use TalkBack Context Menus TalkBack has context menus for controlling continuous reading and global TalkBack controls These menus can be accessed using TalkBack shortcut gestures 1 Turn TalkBack on 2 Do one of the following l To open the continuous reading menu use one finger to swipe up and right...

Page 253: ...age Tap Text to speech output Google Text to speech Engine Language l Install a language Tap Text to speech output Google Text to speech Engine Install voice data 4 Select the language you want to use Note Not all languages are supported Google Settings The Google settings let you manage your Google Account and services on your phone 1 Tap Settings 2 Tap Google 3 Tap and change the settings to you...

Page 254: ...ing Speech Settings Use these settings to adjust or select your default text to speech output 1 Tap Settings 2 Tap Language keyboard 3 Tap Text to speech output to select the text to speech engine set the speech speed or listen to speech synthesis demo Date Time Settings By default your phone automatically uses the network provided date time zone and time However you can set the date time zone and...

Page 255: ...l mode On Off switch to turn travel mode on or off Printing Print from anywhere you are using Google Cloud Print For more information about Cloud Print see google com cloudprint 1 Tap Settings 2 Tap Printing Cloud Print System Updates From time to time system software updates for your phone may be available Your phone can automatically check and notify you if an update is available You can downloa...

Page 256: ...ap About 3 Scroll through the list and select options to view or customize information l Hardware and software version Displays the phone hardware and software version l Software updates Check if there are is a new software update available for your phone l Usage and error reporting Send error preference and usage reports to HTC l Help Enable quick tips to appear on the screen l Network Check the ...

Page 257: ...Getting Help 244 Getting Help The topics in this section will cover troubleshooting tips phone specifications and how to contact Sprint and manage your wireless service ...

Page 258: ...e to uninstall the app restart the phone in Safe mode To turn the phone on in Safe mode l Press and hold the Power Lock button touch and hold Power off read the disclaimer for safe mode and then tap OK o After turning the phone on in Safe mode Safe Mode appears at lower left o After restarting in Safe mode your phone can be powered on as usual o Before turning the phone on in Safe mode it is recom...

Page 259: ...free space see SD Card Storage Settings Applications not supported by your phone cannot be installed Question Cannot unlock screen Answer Restart the phone Data that was being edited is erased after the phone is powered on again Specifications The following tables list your phone s and battery s specifications Phone Specifications Item Description Weight 161g Continuous Talk Time 3G 1 577 minutes ...

Page 260: ...ontrolled laboratory environment When using any mobile device in real life circumstances for which the mobile device is intended the standby time could be considerably lower and will be strongly dependent on the factors as mentioned above Battery Specifications Item Description Voltage 3 85 V Type Lithium ion Capacity 3000 mAh Sprint Account Information and Help Find out about account passwords an...

Page 261: ...t Manage Your Account Manage your Sprint account from your computer your Sprint phone or any other phone Online sprint com mysprint n Access your account information n Check your minutes used depending on your Sprint service plan n View and pay your bill n Enroll in Sprint online billing and automatic payment n Purchase accessories n Shop for the latest Sprint phones n View available Sprint servic...

Page 262: ...ct calls or when you place calls billed to a local telephone calling card or third party n Tap and then tap For more information or to see the latest in products and services visit us online at sprint com mysprint Copyright Information 2016 Sprint Sprint and the logo are trademarks of Sprint Other marks are trademarks of their respective owners Portions of this document 2016 HTC Corporation All ri...

Page 263: ...RESEARCH CORP Scout is a trademark of Telenav Inc LinkedIn is a registered trademark or trademark of LinkedIn Corporation and its affiliates in the United States and or other countries Instagram is a trademark of Instagram LLC microSD and microSDHC are registered trademarks of SD 3C LLC LTE is a trademark of European Telecommunications Standards Institute ETSI registered for the benefit of its mem...

Page 264: ...lso reserves the right to revise the content of this document at any time without prior notice The information is provided as is without warranty of any kind and is subject to change without notice HTC also reserves the right to revise the content of this document at any time without prior notice No part of this document may be reproduced or transmitted in any form or by any means electronic or me...

Page 265: ...s 34 Group Apps 35 Hide Unhide Apps 35 Move Apps and Folders 34 Remove Apps from Folder 35 B Back Key 28 Backup 234 Options 234 Backup and Reset 234 Basic Operations 27 Basics 27 Battery Charge 7 Check History 223 Check Usage 223 Extreme Power Saving Mode 222 Power Saver Mode 222 Save Power 224 Settings 221 Battery Optimization for Apps 222 Battery Saving Tips 224 Block List 92 Bluetooth 153 Car K...

Page 266: ...fie 173 Video 170 Zoe 175 Camera Scenes Hyperlapse 176 Panorama 175 Capture Mode 166 Capture Mode Settings 167 Car Kit 154 CDMA Call Settings 100 Change LED Notification Settings 58 Change the Language 240 Charge the Battery 7 Charger Accessory Jack 6 Check Basic Operations 4 Chrome 135 Classic Layout 63 Clear App Cache 217 Clock 192 Additional Features 193 Check Time 192 Set Date and Time 192 Sto...

Page 267: ...1 Glove Mode 209 Gmail 124 Add Account 130 Archive threads 128 Create account 43 Delete threads 128 Get Help 131 Inbox 125 Labels 127 Manage Messages 127 Mute threads 127 Read and reply 125 Reply Email 127 Report phishing 128 Report spam 128 Search 128 Send message 125 Switch accounts 129 Google Chrome 135 Create account 43 Hangouts 138 Google Account 42 Add Account 228 Forgot Password 228 Sign in...

Page 268: ...1 Show Your Content 61 Subscribe to Other Regions 62 HTC BoomSound 203 Headphones 204 Personal Audio Profile 204 Speakers 203 HTC Connect 158 AllPlay 161 Blackfire 162 Share Media 159 HTC Help 198 HTC Location Services 230 HTC Sense Home Widget 70 HTC Sync Manager 195 Get Help 197 Install 196 Transfer iPhone 197 I iCloud 24 Important Information 2 In Call Screen Layout and Operations 89 Incoming C...

Page 269: ...8 Turn On 157 Notification Icons 56 Notification LED 58 Notification Panel 56 Notification Sound 226 Notifications 56 Now on Tap 190 O Online Accounts Manage 229 Online Storage Google Drive 194 Onscreen Keyboard Enter Text by Speaking 39 Landscape 40 Reposition 41 Resize 41 Show Numeric Keys 42 Split 40 Tips 40 Type Faster 40 Word Prediction 39 Onscreen Navigation 28 Optimize Phone Storage 221 Opt...

Page 270: ... Text 39 Prevent Notifications from Unsecured Wi Fi Networks 149 Private Message Box 119 Pro 176 Pro Mode 176 Productivity 182 Q Quick Settings 29 R RAW 177 RAW Photo 177 RAW Photo Editing 179 Recent Apps Key 28 Reject a Call 88 Reset Phone 235 Restart Phone 14 Ringtone Settings 226 S Screen Auto rotate Screen 209 Font Size 209 Glove Mode 209 Screen Timeout 211 Screen Unlock Face Unlock 231 Passwo...

Page 271: ...andle 8 Install 9 Sleep Mode 211 Slide 15 Slow Motion Video 172 Slow Motion Video Editing 180 Smart Dial 83 Smart Lock 231 SMS Back Up Messages 121 Reply 117 Send 114 Social Network Account Add Account 228 Sound Incoming Calls 214 Notification Alarm 212 Other Options 215 Ringtones 214 Sound Profile 212 System Sounds 215 Vibrate 212 Volumes 212 Speaker 6 Specifications 246 Speech Settings 241 Speed...

Page 272: ... New Phone 23 Transfer Files 220 Travel Mode 242 Trim Video 179 Troubleshooting 245 TTY Mode 100 Turn Device Off 13 Turn Device On 13 Turn the Data Connection On or Off 133 Twitter 139 Two finger Swipe 18 U Update Phone Back Up Data 51 Prepare 51 Update Operating System 52 Update PRL 53 Update Your Profile 52 Update Your Phone 51 Use the Touchscreen 14 Using the Phone Guide 4 V Video 170 Video Res...

Page 273: ... Off 149 WPS 150 Wi Fi Direct 150 Wireless Router 152 Work with Stickers Widgets and App Shortcuts 67 Working with Text 37 World Clock 193 Y Your Phone s Home Screen 54 Your Phone Number 35 YouTube 201 Search Videos 202 Watch Videos 202 Z Zoe Camera 175 Zoom 17 Zooming 168 ...

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