HPE Synergy 480 Gen10 series Maintenance And Service Manual Download

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** When installing a mezzanine option on mezzanine connector 2, processor 2 must be installed.

DIMM slot locations

DIMM slots are numbered sequentially (1 through 12) for each processor. For more information on DIMM
population rules, see the HPE website (

http://www.hpe.com/docs/memory-population-rules

The slots indicate the slot order within each channel:

• White—First slot of a channel

• Black—Second slot of a channel

First socket channel

Second socket channel

DIMM label identification

To determine DIMM characteristics, see the label attached to the DIMM. The information in this section helps
you to use the label to locate specific information about the DIMM.

DIMM slot locations

Summary of Contents for Synergy 480 Gen10 series

Page 1: ...d January 2018 Edition 3 Abstract This document is for the person who installs administers and troubleshoots the HPE Synergy system Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels ...

Page 2: ...ter Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website Acknowledgments In...

Page 3: ...rt 12 HPE Smart Storage Battery spare part 12 Mezzanine option spare parts 12 HPE Synergy Internal SATA board spare part 12 Drive spare parts 13 SFF SAS HDD spare parts 13 SFF SATA HDD spare parts 14 SFF SAS SSD spare parts 14 SFF SATA SSD spare parts 14 SFF NVMe SSD spare parts 15 Dual Flash Adapter and SFF SATA uFF SSD spare parts 15 USB and microSD option spare parts 16 Storage controller spare...

Page 4: ...system board 50 HPE Trusted Platform Module 2 0 Gen10 Option 53 Dual 8Gb microSD Enterprise Midline USB device 53 Documentation and troubleshooting resources for HPE Synergy 54 HPE Synergy documentation 54 HPE Synergy Configuration and Compatibility Guide 54 HPE Synergy Frame Link Module User Guide 54 HPE OneView User Guide for HPE Synergy 54 HPE OneView Global Dashboard 54 HPE Synergy Image Strea...

Page 5: ...terns 71 Enterprise Midline USB 72 LEDs 72 Component and LED identification for HPE Synergy hardware 73 Cabling 74 Cabling resources 74 HPE Smart Storage Battery cabling 74 P416ie m Smart Array Controller cabling 74 Specifications 76 Compute module environmental specifications 76 Compute module physical specifications 76 Acronyms and abbreviations 77 Websites 78 Support and other resources 79 Acce...

Page 6: ...n 1 Access panel spare part 2 SFF HDD blank assembly spare part 3 DIMM baffle spare parts 4 Front panel drive cage assembly spare parts 5 Heatsink blank spare part 6 Compute module end cap spare part 7 Mezzanine frame assembly spare part See Removal and replacement procedures for more information Access panel spare part Customer self repair on page 17 mandatory Description Spare part number Access...

Page 7: ...rgy 480 Gen10 pull tab 873074 001 Rear heatsink blank spare part Customer self repair on page 17 mandatory Description Spare part number Rear heatsink blank 873080 001 Compute module end cap spare part Customer self repair on page 17 mandatory Description Spare part number Compute module end cap 813579 001 Mezzanine assembly spare part Customer self repair on page 17 mandatory Description Spare pa...

Page 8: ...er self repair on page 17 optional Description Spare part number System battery 234556 001 DIMM spare parts Customer self repair on page 17 mandatory Description Spare part number 8 GB 1Gx8 PC4 2666V R 850879 001 16 GB 2Gx4 PC4 2666V R 850880 001 16 GB 1Gx8 PC4 2666V R 868846 001 32 GB 2Gx4 PC4 2666V L 850881 001 64 GB 2Gx4 PC4 2666V L 850882 001 HPE 16GB NVDIMM spare part Customer self repair on ...

Page 9: ...rd drive backplane 873075 001 Premium drive backplane 873076 001 Processor spare parts Customer self repair on page 17 no All Intel Xeon processors in this HPE ProLiant server must have the same cache size speed number of cores and rated maximum power consumption Description Spare part number 8180M SKL Xeon P 28c 205W 878089 001 8176M SKL Xeon P 28c 165W 878088 001 8170M SKL Xeon P 26c 165W 878087...

Page 10: ...5W 875718 001 Xeon G 51xx 12c 105W 875717 001 Xeon S 41xx 12c 85W 875716 001 Xeon S 41xx 4c 85W 875714 001 Xeon S 41xx 10c 85W 875713 001 Xeon S 41xx 8c 85W 875712 001 Xeon S 41xx 8c 85W 875711 001 Xeon B 31xx 8c 85W 875710 001 Xeon B 31xx 6c 85W 875709 001 Xeon G 6130 16c 2 1G 125W 874736 001 Xeon G 6138 20c 2 0G 125W 874735 001 Xeon G 6140 18c 2 3G 140W 874734 001 Xeon G 6142 16c 2 6G 150W 87473...

Page 11: ... spare part 4 Mezzanine option card Type C spare parts 5 HPE Synergy Internal SATA board spare part 6 Drive spare parts SFF SAS HDD spare parts SFF SATA HDD spare parts SFF SAS SSD spare parts SFF SATA SSD spare parts SFF NVMe SSD spare parts Dual Flash Adapter and SFF SATA uFF SSD spare parts M 2 flash drive spare parts 7 Mezzanine option card Type D spare part 8 Storage controller spare parts Fo...

Page 12: ...ttery with cable 96W 878644 001 Mezzanine option spare parts Customer self repair mandatory Description Spare part number HPE Synergy 2820C 10Gb CNA 815670 001 HPE Synergy 3820C 10 20Gb CNA 782833 001 HPE Synergy 3830C 16G FC Host Bus Adapter 782829 001 HPE Synergy 480 AMD FirePro S7100X 849147 001 HPE Synergy 480 NVIDIA Quadro M3000SE 869002 001 HPE Synergy 480 NVIDIA Tesla M6 808409 001 This spa...

Page 13: ...0 GB SAS 10 000 rpm SFF SC DS HDD 872735 001 600 GB SAS 10 000 rpm SFF SC DS HDD 872736 001 1 2 TB SAS 10 000 rpm SFF SC DS HDD 872737 001 1 8 TB SAS 10 000 rpm SFF SC 512e DS HDD 872738 001 600 GB SAS 10 000 rpm SFF SC HDD 781577 001 1 2 TB SAS 10 000 rpm SFF SC HDD 781578 001 300 GB SAS 10 000 rpm SFF SC HDD 785410 001 900 GB SAS 10 000 rpm SFF SC HDD 785411 001 1 8 TB SAS 10 000 rpm SFF SC 512e...

Page 14: ...0 rpm SFF SC DS HDD 656108 001 SFF SAS SSD spare parts Customer self repair on page 17 mandatory Description Spare part number 3 2TB 12G MU SC 872511 001 1 6TB 12G MU SC 872509 001 800GB 12G MU SC 872506 001 400GB 12G MU SC 872505 001 3 84TB 12G RI SC 872434 001 1 92TB 12G RI SC 872433 001 960GB 12G RI SC 872432 001 SFF SATA SSD spare parts Customer self repair on page 17 mandatory 14 SFF SATA HDD...

Page 15: ...TA 6G RI SFF SC DS SSD 868932 001 480 GB SATA 6G MU SFF SC DS SSD 872518 001 960 GB SATA 6G MU SFF SC DS SSD 872520 001 1 92 TB SATA 6G MU SFF SC DS SSD 872522 001 SFF NVMe SSD spare parts Customer self repair on page 17 mandatory Description Spare part number 400 GB NVMe x4 WI SFF SC SSD 765059 001 800 GB NVMe x4 WI SFF SCN SSD 765060 001 1 6 TB NVMe x4 WI SFF SCN SSD 765061 001 2 TB NVMe x4 WI S...

Page 16: ...ash media key 743503 001 8 GB micro SDHC flash media card 738576 001 Storage controller spare parts Customer self repair on page 17 mandatory Description Spare part number HPE Smart Array P204i c Controller 836274 001 HPE Smart Array P416ie m Controller 873947 001 HPE Smart Array P208i c Controller 836276 001 HPE Synergy 3530C 16G FC HBA 782830 001 HPE Synergy 3830C 16G GC HBA 782829 001 HPE Syner...

Page 17: ...erprise you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in Hewlett Packard Enterprise billing you for the replacement With a customer self repair Hewlett Packard Ente...

Page 18: ...remplacer ces pièces les coûts de déplacement et main d œuvre du service vous seront facturés Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se ...

Page 19: ...e für die das Customer Self Repair Verfahren optional ist Diese Teile sind auch für Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen möchten können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen HINWEIS Einige Hewlett Packard Enterprise Teile sind nicht für Customer...

Page 20: ...ión que un proveedor de servicios autorizado realice la sustitución de estos componentes Dichos componentes se identifican con la palabra No en el catálogo ilustrado de componentes Según la disponibilidad y la situación geográfica los componentes CSR se enviarán para que lleguen a su destino al siguiente día laborable Si la situación geográfica lo permite se puede solicitar la entrega en el mismo ...

Page 21: ...gewenst belt u het Hewlett Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd Als het defecte onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden moet u het defecte on...

Page 22: ...écnico o ajude por telefone A Hewlett Packard Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à Hewlett Packard Enterprise Nos casos em que isso for necessário é preciso enviar a peça com defeito à Hewlett Packard Enterprise você deverá enviar a peça com defeito de volta para a Hewlett Packard Enterprise dentro do período de tempo...

Page 23: ...Customer self repair 23 ...

Page 24: ...24 Customer self repair ...

Page 25: ...Customer self repair 25 ...

Page 26: ...26 Customer self repair ...

Page 27: ...r circuitry Always be properly grounded when touching a static sensitive component or assembly Compute module warnings and cautions WARNING To reduce the risk of shock or injury from high current electrical energy do not remove the compute module access panel and then install the compute module into the frame WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the ...

Page 28: ...ceptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the...

Page 29: ... When the compute module is in standby mode auxiliary power is still being provided to the system Always attempt a graceful shutdown before forcing the shutdown of applications and the OS with a nongraceful shutdown Before proceeding note that if the UID LED is flashing blue a remote session is in progress To power down the compute module use one of the following methods To perform a graceful shut...

Page 30: ... in standby mode by observing that the system power LED is off or solid amber and verify that the UID LED is off or solid blue Procedure 1 Identify the proper compute module 2 Power down the compute module 3 Remove the compute module from the frame 4 Place the compute module on a flat level work surface 5 Install the compute module end cap when the compute module is outside of the frame To install...

Page 31: ...evice bay is configured for a half height compute module For more information see the setup and installation guide for the frame on the Hewlett Packard Enterprise website 2 Remove the compute module end cap 3 Prepare the compute module for installation by opening the compute module handle 4 Install the compute module Press the compute module handle near the release button to completely close the h...

Page 32: ...tion procedure CAUTION Before removing the compute module be sure to verify that the compute module is in standby mode by observing that the system power LED is amber Also verify that the UID LED is not flashing blue Removing and replacing an access panel Procedure 1 Power down the compute module 2 Remove the compute module 3 Press the access panel release button 32 Removing and replacing an acces...

Page 33: ... access panel rearward until it clicks into place Removing and replacing a drive blank Remove the component as indicated CAUTION To prevent improper cooling and thermal damage do not operate the compute module unless all bays are populated with either a component or a blank To replace the blank slide the blank into the bay until it locks into place Removing and replacing a drive blank 33 ...

Page 34: ...en close the latch handle to lock the drive in the bay Removing and replacing an SFF flash adapter Procedure 1 Power down the compute module CAUTION Removing the SFF Flash Adapter will remove two uFF drives and might cause one or more logical drives to fail 2 Slide the adapter ejection handle release latch up The handle will eject from the adapter 3 Pull the adapter handle to remove the SFF flash ...

Page 35: ...he front panel drive cage assembly 6 Uninstall the front two SSD adapter board standoff screws 7 Locate the SSD adapter board locking lever slide and hold the locking lever backwards and then pull the SSD adapter board up at angle 8 Uninstall the SSD adapter board 9 Lay the SSD adapter board on a flat surface 10 Remove the SSD flash drive screw lift the drive at an angle and then uninstall the SSD...

Page 36: ...e removal the procedure Removing and replacing a compute module end cap Procedure 1 After powering down and removing the compute module from the frame place the compute module on a flat level work surface 2 Remove the compute module end cap To replace the component reverse the removal procedure 36 Removing and replacing a compute module end cap ...

Page 37: ... Remove all drives 6 Remove the front panel drive cage assembly To replace the component reverse the removal procedure Removing and replacing a mezzanine option card Procedure 1 Power down the compute module 2 Remove the compute module 3 Place the compute module on a flat level work surface 4 Remove the access panel 5 Remove the mezzanine option card Removing and replacing the front panel drive ca...

Page 38: ... baffle then mezzanine 2 cannot be used If a Type C mezzanine option card is not in mezzanine slot 2 leave the airflow baffle attached to the heatsink To replace the component reverse the removal procedure Removing and replacing a heatsink blank Procedure 1 Power down the compute module 2 Remove the compute module 3 Place the compute module on a flat level work surface 38 Removing and replacing a ...

Page 39: ...ing DIMM baffles Procedure 1 Power down the compute module 2 Remove the compute module 3 Place the compute module on a flat level work surface 4 Remove the access panel 5 Remove one or more DIMM baffles 6 If the Smart Storage Battery is installed remove it from the DIMM baffle To replace the component reverse the removal procedure Removing and replacing DIMM baffles 39 ...

Page 40: ...n top of the heatsink and leave the Smart Storage Battery installed and on the baffle when accessing the right DIMM baffle See DIMM slot locations to identify DIMMs installed in the compute module 6 Remove the DIMM To replace the component reverse the removal procedure Use HPE UEFI System Utilities to configure the memory mode CAUTION To prevent improper cooling and thermal damage always install D...

Page 41: ...the memory configuration and population guidelines in the server user guide Procedure 1 Sanitize erase any NVDIMMs being removed or relocated as necessary For more information see NVDIMM relocation guidelines 2 Power down the compute module 3 Remove the compute module 4 Place the compute module on a flat level work surface 5 Remove the access panel 6 Remove all DIMM baffles IMPORTANT Flip the DIMM...

Page 42: ...se all storage space that might have been used to store data using dedicated device sanitize commands such that data retrieval is infeasible using state of the art laboratory techniques Destroy Ensure that data retrieval is infeasible using state of the art laboratory techniques and render the media unable to store data such as disintegrate pulverize melt incinerate or shred The NVDIMM N Sanitize ...

Page 43: ...e module Sanitize all NVDIMM Ns on the new compute module before using them Requirements for relocating NVDIMMs or a set of NVDIMMs when the data does not have to be preserved If data on the NVDIMM N or set of NVDIMM Ns does not have to be preserved then Move the NVDIMM Ns to the new location and sanitize all NVDIMM Ns after installing them to the new location For more information see NVDIMM sanit...

Page 44: ...affle on top of the heatsink Leave the Smart Storage Battery installed and on the baffle when accessing the right DIMM baffle See DIMM slot locations to identify DIMMs installed in the compute module 7 Observe the NVDIMM LEDs Do not remove an NVDIMM when any NVDIMM LED in the system is illuminated 8 Remove the NVDIMM N 9 Install a replacement NVDIMM N 10 Install any components removed to access th...

Page 45: ...ving and replacing the HPE Smart Storage Battery Procedure 1 Power down the compute module 2 Remove the compute module 3 Remove the access panel 4 Place the compute module on a flat level work surface 5 Unplug the battery cable from the system board 6 Remove all DIMM baffles and disconnect the battery from the system board 7 Remove the HPE Smart Storage Battery To replace the component reverse the...

Page 46: ...down the compute module 2 Remove the compute module 3 Place the compute module on a flat level work surface 4 Remove the access panel 5 Remove all drives 6 Remove all drive blanks CAUTION Remove all drives and drive blanks before removing the drive backplane 7 Disconnect the premium backplane cable 8 Remove the front panel drive cage assembly 9 Remove the drive backplane from the front panel drive...

Page 47: ...he internal SATA board Procedure 1 Power down the compute module 2 Remove the compute module 3 Place the compute module on a flat level work surface 4 Remove the access panel 5 Remove all drives 6 Remove all drive blanks CAUTION Remove all drives and drive blanks before removing the drive backplane 7 Remove the front panel drive cage assembly 8 Remove the Internal SATA board Removing and replacing...

Page 48: ...y handled a risk of fire and burns exists To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product Procedure 1 Powering down the compute module on page 29 2 Remove the co...

Page 49: ...reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Removing and replacing the mezzanine assembly Procedure 1 Remove the compute module 2 Place the compute module on a flat level work surface 3 Remove the access panel 4 Remove all mezzanine option cards 5 Remove the mezzanine assembly Remov...

Page 50: ...system board 2 Install the access panel 3 Install the compute module Removing and replacing the system board Procedure 1 Power down the compute module 2 Remove the compute module 3 Place the compute module on a flat level work surface 50 Removing and replacing the system board ...

Page 51: ...emove all DIMMs 12 Do the following a Observe the guidelines and procedures for NVDIMM relocation b Remove all NVDIMMs 13 Remove all mezzanine option cards 14 Remove the processor heatsink assembly and place it on a flat level surface 15 Disassemble the heatsink blank and then use the dust cap to cover the CPU socket on the system board 16 Remove the mezzanine frame 17 Remove the system board from...

Page 52: ...he compute module to the On position Failure to do so results in an HPE OneView detection failure and the expansion module will be inoperable Table 1 System maintenance switch Position Default Function S9 N A Off No expansion module attached On Expansion module attached NOTE Be sure to remove the heatsink dust cover from the new system board and install it onto the replaced system board After you ...

Page 53: ...installed and remove the system board Contact a Hewlett Packard Enterprise authorized service provider for a replacement system board and TPM board Dual 8Gb microSD Enterprise Midline USB device This compute module supports the installation of the Dual 8Gb microSD Enterprise Midline USB device on the compute module internal USB connector This USB storage device contains a dual microSD card module ...

Page 54: ...management configuration and security HPE OneView User Guide for HPE Synergy The HPE OneView User Guide for HPE Synergy is in the Hewlett Packard Enterprise Information Library www hpe com info synergy docs It describes resource features planning tasks configuration quick start tasks navigational tools for the graphical user interface and more support and reference information for HPE OneView HPE ...

Page 55: ...est Practices for HPE Synergy Firmware and Driver Updates is in the Hewlett Packard Enterprise Information Library www hpe com info synergy docs It provides information on recommended best practices to update firmware and drivers through HPE Synergy Composer which is powered by HPE OneView HPE OneView Support Matrix for HPE Synergy The HPE OneView Support Matrix for HPE Synergy is in the Hewlett P...

Page 56: ...uide for HPE ProLiant Gen10 servers and HPE Synergy is in the Hewlett Packard Enterprise Information Library www hpe com info synergy docs It provides information for resolving common problems associated with specific error messages received for both HPE Synergy hardware and software components HPE OneView Help and HPE OneView API Reference The HPE OneView Help and the HPE OneView API Reference ar...

Page 57: ...HPE Synergy document overview documentation map www hpe com info synergy docs HPE Synergy document overview documentation map 57 ...

Page 58: ... HPE Synergy User Guides Managing HPE OneView User Guide for HPE Synergy HPE Synergy Image Streamer Help HPE Synergy Image Streamer User Guide HPE Synergy Image Streamer API Reference HPE Synergy Image Streamer deployment workflow HPE Synergy Frame Link Module User Guide Monitoring HPE OneView User Guide for HPE Synergy HPE OneView Global Dashboard User Guide Maintaining Product maintenance and se...

Page 59: ...Flashing blue 1 Hz cycle per sec Remote management or firmware upgrade in progress Off Deactivated 2 Health status LED Solid green Normal Flashing green 1 Hz cycle per sec iLO is rebooting Flashing amber System degraded Flashing red 1 Hz cycle per sec System critical Table Continued Component identification 59 ...

Page 60: ...dule power is present facility power is not present power cord is not attached power supplies are not installed power supply failure has occurred or the power button cable is disconnected If the health LED is flashing green while the system power LED is off the Power On Standby button service is initializing or an iLO reboot is in progress Front panel components Item Description 1 Drive bay 11 2 D...

Page 61: ...b see Front panel components The serial label pull tab provides the following information Product serial number HPE iLO information QR code that points to mobile friendly documentation Drive numbering Depending on the configuration this compute module can support hard drives SSDs NVMe drives and uFF drives supported in dual SFF flash adapters in the drive bays Depending on the device installed the...

Page 62: ...ical drive to fail 4 Drive status Solid green The drive is a member of one or more logical drives Flashing green The drive is doing one of the following Rebuilding Performing a RAID migration Performing a strip size migration Performing a capacity expansion Performing a logical drive extension Erasing Spare part activation Flashing amber green The drive is a member of one or more logical drives an...

Page 63: ...irmware is being updated or requires an update 2 uFF drive ejection latch Removes the uFF drive when released 3 Do not remove LED Off OK to remove the drive Removing the drive does not cause a logical drive to fail Solid white Do not remove the drive Removing the drive causes one or more of the logical drives to fail Table Continued SFF flash adapter components and LED definitions 63 ...

Page 64: ...ts the drive will fail Solid amber The drive has failed Flashing amber 1 Hz The drive is not configured and predicts the drive will fail 5 Adapter ejection release latch and handle Removes the SFF flash adapter when released NVMe SSD components The NVMe SSD is a PCIe bus device A device attached to a PCIe bus cannot be removed without allowing the device and bus to complete and cease the signal tr...

Page 65: ...he drive will fail Flashing amber The drive is not configured and predicts the drive will fail Solid amber The drive has failed Off The drive is not configured by a RAID controller 4 Do Not Remove LED Solid white Do not remove the drive Drive must be ejected from the PCIe bus prior to removal Flashing white Ejection request pending Off Drive has been ejected 5 Power LED Solid green Do not remove t...

Page 66: ... 9 External USB iLO Service Port 169 254 1 2 located behind the Serial label pull tab 10 External USB 3 0 connector located behind the Serial label pull tab 11 MicroSD connector 12 Drive backplane connector 13 SATA interconnect M 2 adapter connector 14 TPM 2 0 System maintenance switch Position Default Function S1 Off Off HPE iLO security is enabled On HPE iLO security is disabled S2 Off Reserved ...

Page 67: ...nnector definitions Item Connector identification Supported card types Fabric Supported ICM bays 1 Mezzanine connector 1 M1 Type C and Type D 1 ICM 1 and 4 2 Mezzanine connector 2 M2 Type C and Type D 2 ICM 2 and 5 3 Mezzanine connector 3 M3 Type C only 3 ICM 3 and 6 NOTE Hewlett Packard Enterprise recommends that you install P416ie m on mezzanine 1 When an NVIDIA Tesla M6 GPU FIO Adapter for HPE ...

Page 68: ... website http www hpe com docs memory population rules The slots indicate the slot order within each channel White First slot of a channel Black Second slot of a channel 1 First socket channel 2 Second socket channel DIMM label identification To determine DIMM characteristics see the label attached to the DIMM The information in this section helps you to use the label to locate specific informatio...

Page 69: ...22 19 19 for 3DS TSV LRDIMM 7 DIMM type R RDIMM registered L LRDIMM load reduced E Unbuffered ECC UDIMM For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs NVDIMM identification NVDIMM boards are blue instead of green This change to the color makes it easier...

Page 70: ... Packard Enterprise website http www hpe com info qs NVDIMM 2D Data Matrix barcode The 2D Data Matrix barcode is on the right side of the NVDIMM label and can be scanned by a cell phone or other device When scanned the following information from the label can be copied to your cell phone or device P is the module part number L is the technical details shown on the label S is the module serial numb...

Page 71: ... N is active backup and restore On Flashing NVDIMM Function LED patterns For the purpose of this table the NVDIMM N LED operates as follows Solid indicates that the LED remains in the on state Flashing indicates that the LED is on for 2 seconds and off for 1 second Fast flashing indicates that the LED is on for 300 ms and off for 300 ms State Definition NVDIMM N Function LED 0 The restore operatio...

Page 72: ...s still turned on 12 V still powered Solid or On 7 The NVDIMM N has an internal error or a firmware update is in progress For more information about an NVDIMM N internal error see the IML Fast flashing Enterprise Midline USB Item Description 1 Cap 2 microSD card slot 3 microSD1 card 4 microSD2 card LEDs 72 Enterprise Midline USB ...

Page 73: ...D card has failed Off microSD card is healthy Component and LED identification for HPE Synergy hardware For more information about component and LED identification for HPE Synergy components see the product specific maintenance and service guide or the HPE Synergy 12000 Frame Setup and Installation Guide in the Hewlett Packard Enterprise Information Library Component and LED identification for HPE...

Page 74: ...nd installed options For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs HPE Smart Storage Battery cabling P416ie m Smart Array Controller cabling 74 Cabling ...

Page 75: ...1 Port 3i connector 2 Mezzanine option card in mezzanine slot 1 3 SAS cable connector Cabling 75 ...

Page 76: ... 1 8 F per 1 000 7 ft above sea level No direct sunlight is allowed The maximum permissible rate of change is 10 C hr 18 F hr The type and number of options installed might reduce the upper temperature and humidity limits Operating with a fan fault or above 30 C 86 F might reduce system performance Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Maximum storage altit...

Page 77: ...iLO Integrated Lights Out IML Integrated Management Log KVM keyboard video and mouse MDL midline HPE Midline drive family POST Power On Self Test SAS serial attached SCSI SATA serial ATA SFF small form factor SUV serial USB video TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface USB universal serial bus Acronyms and abbreviations 77 ...

Page 78: ...ibrary www hpe com info EIL Single Point of Connectivity Knowledge SPOCK Storage compatibility matrix www hpe com storage spock Storage white papers and analyst reports www hpe com storage whitepapers For additional websites see Support and other resources 78 Websites ...

Page 79: ...omponents Accessing updates Some software products provide a mechanism for accessing software updates through the product interface Review your product documentation to identify the recommended software update method To download product updates Hewlett Packard Enterprise Support Center www hpe com support hpesc Hewlett Packard Enterprise Support Center Software downloads www hpe com support downlo...

Page 80: ...on your product s service level Hewlett Packard Enterprise strongly recommends that you register your device for remote support If your product includes additional remote support details use search to locate that information Remote support and Proactive Care information HPE Get Connected www hpe com services getconnected HPE Proactive Care services www hpe com services proactivecare HPE Proactive ...

Page 81: ...arliament and the Council A chemical information report for this product can be found at www hpe com info reach For Hewlett Packard Enterprise product environmental and safety information and compliance data including RoHS and REACH see www hpe com info ecodata For Hewlett Packard Enterprise environmental information including company programs product recycling and energy efficiency see www hpe co...

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