HPE ProLiant ML10 Gen9 Maintenance And Service Manual Download Page 55

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Troubleshooting 55

Troubleshooting

Troubleshooting resources

The

HPE ProLiant ML10 Gen9 Troubleshooting Guide

provides procedures for resolving common

problems and comprehensive courses of action for fault isolation and identification, issue resolution, and

software maintenance. To view the guide, select a language:

•

English (

http://www.hpe.com/support/ML10Gen9-TSG-en

)

•

French (

http://www.hpe.com/support/ML10Gen9-TSG-fr

)

•

Spanish (

http://www.hpe.com/support/ML10Gen9-TSG-es

)

•

German (

http://www.hpe.com/support/ML10Gen9-TSG-de

)

•

Japanese (

http://www.hpe.com/support/ML10Gen9-TSG-ja

)

•

Simplified Chinese (

http://www.hpe.com/support/ML10Gen9-TSG-zh-cn

)

Summary of Contents for ProLiant ML10 Gen9

Page 1: ...fications and requirements for hardware components and software This guide is for an experienced service technician Hewlett Packard Enterprise assumes that you are qualified in the servicing of comput...

Page 2: ...Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Pac...

Page 3: ...optical drive 31 System fan 33 Expansion board 34 Front USB module 35 Front LEDs and power button module 36 Ambient temperature sensor cable 37 DIMMs 39 Heatsink 40 Processor 42 System board 45 System...

Page 4: ...Optical drive cabling 67 Front LEDs and power button module cabling 67 Front USB cabling 68 Fan cabling 68 System fan 68 Processor fan 69 Power supply cabling 69 Ambient temperature sensor cabling 70...

Page 5: ...e specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise In cases where it is required to return the defective part to H...

Page 6: ...ce CSR Hewlett Packard Enterprise supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Pour plus d informations sur le programme CSR d...

Page 7: ...ervizio per i soli componenti Hewlett Packard Enterprise fornir gratuitamente le parti di ricambio Per il servizio di garanzia per i soli componenti obbligatoria la formula CSR che prevede la riparazi...

Page 8: ...recer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico Hewlett Packard Enterprise o los proveedores o socios de servicio de Hewle...

Page 9: ...e Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks naar u zodat u het defecte onder...

Page 10: ...que a Hewlett Packard Enterprise substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o p...

Page 11: ...frepair Servi o de garantia apenas para pe as A garantia limitada da Hewlett Packard Enterprise pode incluir um servi o de garantia apenas para pe as Segundo os termos do servi o de garantia apenas pa...

Page 12: ...Customer self repair 12...

Page 13: ...Customer self repair 13...

Page 14: ...Customer self repair 14...

Page 15: ...lf repair In order to satisfy the customer warranty Hewlett Packard Enterprise requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts C...

Page 16: ...omponentes cuya reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que Hewlett Packard Enterpris...

Page 17: ...Illustrated parts catalog 17...

Page 18: ...al compound 842935 001 Mandatory1 3 System battery 234556 001 Optional2 4 Processors include alcohol pad and thermal compound a 2 00 Ghz Intel Xeon E3 1235L v5 processor 4C 8 MB 25 W 842928 001 Option...

Page 19: ...h customer self repair is optional These parts are also designed for customer self repair If however you require that Hewlett Packard Enterprise replace them for you there may or may not be additional...

Page 20: ...omponentes cuya reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que Hewlett Packard Enterpris...

Page 21: ...Illustrated parts catalog 21...

Page 22: ...nded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment T...

Page 23: ...r installations A third person may be required to help align the server if the server is installed higher than chest level Use caution when installing the server in or removing the server from the rac...

Page 24: ...application stops responding you can use this method to force a shutdown Use the Turn power off command in Intel AMT WebUI This method may cause user application data loss The command goes directly t...

Page 25: ...rom the chassis Tower bezel 1 Power down the server on page 24 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the access pa...

Page 26: ...ed with either a component or a blank To remove the component 1 Power down the server on page 24 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from...

Page 27: ...eplacement procedures 27 c Disconnect SATA cable from SATA 1 connector on the system board 5 Remove the drive from bay 1 6 Remove the drive support bracket from the drive Retain the support bracket fo...

Page 28: ...onent or a blank To remove the component 1 Power down the server on page 24 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove...

Page 29: ...the drive enablement option CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1...

Page 30: ...bezel on page 25 5 To disconnect power and SATA cables from drive 6 and the system board do the following a Disconnect SATA cable from drive 6 b Disconnect power cable from drive 6 c Disconnect SATA...

Page 31: ...4 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the access panel on page 24 4 Remove the tower bezel Tower bezel on page 2...

Page 32: ...Removal and replacement procedures 32 b Disconnect SATA and power cable from the optical disk drive connector on the system board 7 Remove the optical disk drive cage from the chassis...

Page 33: ...l damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Power down the server on page 24 2 Remove all power a Disconnect each powe...

Page 34: ...Expansion board To remove the component 1 Power down the server on page 24 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove t...

Page 35: ...Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 24 2 Remove all power a Disconnect each power cord from the power source b Disconnect each...

Page 36: ...ule down and pull the cable out from the chassis To replace the components reverse the removal procedure Front LEDs and power button module To remove the component 1 Power down the server on page 24 2...

Page 37: ...sis b Release the power button c Pull the front LEDs and power button module cable away from the chassis d Use both hands to ensure the two LEDs get through the power buttons hole To replace the compo...

Page 38: ...ove the access panel on page 24 4 Remove the tower bezel Tower bezel on page 25 5 Place the server on its side 6 Open the clip and release sensor from the chassis 7 If drive 3 through 5 are installed...

Page 39: ...ocedure DIMMs To remove the component 1 Power down the server on page 24 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the...

Page 40: ...nent 1 Power down the server on page 24 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the access panel on page 24 4 Place...

Page 41: ...the other pair of screws c Finish the installation by completely tightening the screws in the same sequence d Connect the processor fan cable CAUTION The fan does not have a fan guard Special attenti...

Page 42: ...removal or replacement procedure Improper grounding can cause electrostatic discharge IMPORTANT If installing a processor with a faster speed update the system ROM before installing the processor To r...

Page 43: ...e Any damage to them may require replacing the system board 6 Open the processor locking lever and then open the processor retaining bracket 7 Hold the processor by the edges and then lift it out of t...

Page 44: ...cement CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts CAUTION Do not press dow...

Page 45: ...then tighten the other pair of screws c Finish the installation by completely tightening the screws in the same sequence d Connect the processor fan cable CAUTION The fan does not have a fan guard Spe...

Page 46: ...isconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the access panel on page 24 4 Place the server on its side 5 Remove drive from the drive bay Drive...

Page 47: ...et 12 Hold the processor by the edges and then lift it out of the socket CAUTION When returning a damaged system board to Hewlett Packard Enterprise always install all processor socket covers to preve...

Page 48: ...Removal and replacement procedures 48 14 Remove the failed system board To replace the system board 1 Install the system board...

Page 49: ...processor especially the contact area CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage 3 Remove the pr...

Page 50: ...THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts CAUTION Do not press down on the proce...

Page 51: ...Finish the installation by completely tightening the screws in the same sequence d Connect processor fan cable to system board 9 Install the DIMMs 10 Install all components removed from the failed sy...

Page 52: ...e spare designated for this product To remove the component 1 Power down the server on page 24 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from t...

Page 53: ...not open power supplies Refer all maintenance upgrades and servicing to qualified personnel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system co...

Page 54: ...security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system...

Page 55: ...ation and identification issue resolution and software maintenance To view the guide select a language English http www hpe com support ML10Gen9 TSG en French http www hpe com support ML10Gen9 TSG fr...

Page 56: ...ailed information on the CPU memory and hard drives The client system can be accessed from the local host and any other system on the network that has a supported web browser after the Intel AMT is pr...

Page 57: ...y when changing specific system configuration options including Setting the system time and date Configuring the hard drives Specifying the boot device sequence Installing PCI expansion boards Upgradi...

Page 58: ...Component identification 58 Component identification Front panel components Item Description 1 Media bay 2 USB 2 0 connectors 3 Hard drive bays 4 Drive cage 5 Ambient temperature sensor...

Page 59: ...tandby Off No power present 2 Health LED Solid green Normal Solid amber Thermal warning Flashing amber Critical thermal issue Solid red CPU failure Flashing red System failure Off System off Facility...

Page 60: ...2 Kensington security slot 3 Slot 1 PCIe3 x8 8 4 1 4 Slot 2 PCIe3 x16 16 8 4 1 5 Slot 3 PCIe3 x4 4 1 6 Slot 4 PCIe3 x4 4 1 7 NIC connector 8 USB 3 0 connectors 9 Display Ports For more information on...

Page 61: ...following conditions exists Normal Power supply is in standby mode Off One or more of the following conditions exists Power is unavailable Power supply failed 2 NIC activity LED Flashing green 100 meg...

Page 62: ...tor 6 SATA connector 1 7 SATA connector 2 8 SATA connector 3 9 SATA 6 and optical drive shared connector 10 Front USB connector 11 SATA connector 4 12 SATA connector 5 13 Processor fan connector 14 Am...

Page 63: ...PCIe 3 0 x4 x4 Full height Half length 4 PCIe 3 0 x1 x4 Full height Half length DIMM slot locations The arrow points to the front of the server Drive numbering The server supports up to 6 LFF non hot...

Page 64: ...Component identification 64 The following image shows the drive numbering...

Page 65: ...mponents see the white paper on high density deployment at the Hewlett Packard Enterprise website http www hpe com products servers platforms CAUTION When routing cables always be sure that the cables...

Page 66: ...le for drive 1 2 and 6 2 Extension power cable 3 Drive power cable for drive 3 to 5 4 Extension power cable Drive SATA cabling Item Description 1 Drive 1 to SATA 1 on system board 2 Drive 2 to SATA 2...

Page 67: ...Cabling 67 Item Description 5 Drive 5 to SATA 5 on system board 6 Drive 6 to SATA 6 and optical drive shared connector on system board Optical drive cabling Front LEDs and power button module cabling...

Page 68: ...Cabling 68 Front USB cabling Fan cabling System fan...

Page 69: ...cription 1 Drive power cable for drive 1 2 and 6 2 Drive power cable for drive 3 4 and 5 3 24 pin power cable 4 4 pin power cable The installation of drive 5 and 6 requires an extension power cable Se...

Page 70: ...Cabling 70 Ambient temperature sensor cabling...

Page 71: ...f change might be limited by the type and number of options installed For certain approved hardware configurations the supported system inlet temperature range is extended 5 C to 10 C 41 F to 50 F and...

Page 72: ...frequency 50 60Hz Rated input current 6 A 4 A Maximum rated input power 333 W at 115 VAC 333 W at 230 VAC BTUs per hour 1133 33 at 115 VAC 1133 33 at 230 VAC Power supply output Rated steady state pow...

Page 73: ...E American Society of Heating Refrigerating and Air Conditioning Engineers CSR Customer Self Repair ODD Optical Disk Drive PCIe Peripheral Component Interconnect Express POST Power On Self Test SATA s...

Page 74: ...ion send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date loca...

Page 75: ...ont LEDs and power button module 67 front panel buttons 59 front panel components 58 front panel LEDs 59 front USB cabling 68 G grounding methods 22 grounding requirements 22 H health LED 59 heatsink...

Page 76: ...ions 71 server warnings and cautions 23 site requirements 71 specifications environmental 71 specifications mechanical 71 specifications power supply 71 specifications server 71 static electricity 22...

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