Action
1.
Attempt to ascertain and correct the cause of connection failure.
2.
Restart the process.
Failure occurs during ROM flash
Symptom
The server will not start.
Cause
The flash cannot be interrupted during a ROM flash, or the ROM image is corrupted and the server does
not start. The most likely reason for failure is a loss of power to the system during the flash process.
Action
Initiate ROMPaq disaster recovery procedures.
Target system is not supported
Symptom
If the target system is not listed in the supported servers list, an error message appears and the program
exits.
Cause
Only supported systems can be upgraded using the Remote ROM Flash utility.
Action
To determine if the server is supported, see the
Hewlett Packard Enterprise website
.
System requests recovery method during a firmware update
Symptom
System requests recovery method during a firmware update.
Action
1.
Always disable BitLocker before updating the firmware.
If BitLocker is not disabled, the system requests the recovery method selected when BitLocker was
configured. Failure to provide the correct recovery password or passwords results in loss of access to
all encrypted data.
2.
Update the firmware.
If BitLocker is configured to measure option ROMs, follow the firmware upgrade steps in
on page 147. BitLocker can be configured to measure the following option ROMs:
134
Failure occurs during ROM flash
