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P05957-002

Support and other resources

9-1

Chapter 9

Support and other resources

9.1

Accessing Hewlett Packard Enterprise Support

•

For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:

http://www.hpe.com/assistance

•

To access documentation and support services, go to the Hewlett Packard Enterprise Support
Center website:

http://www.hpe.com/support/hpesc

9.1.1 Information to collect

•

Technical support registration number (if applicable)

•

Product name, model or version, and serial number

•

Operating system name and version

•

Firmware version

•

Error messages

•

Product-specific reports and logs

•

Add-on products or components

•

Third-party products or components

9.2

Accessing updates

•

Some software products provide a mechanism for accessing software updates through the
product interface. Review your product documentation to identify the recommended software
update method.

•

To download product updates:

Hewlett Packard Enterprise Support Center

www.hpe.com/support/hpesc

Summary of Contents for Apollo sx40

Page 1: ...lished April 2019 Edition 2 Abstract This document provides an overview of the HPE Apollo sx40 server hardware and information and procedures used to maintain and service it HPE Apollo sx40 Server Mai...

Page 2: ...212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third p...

Page 3: ...5957 002 Record of Revision iii Record of Revision Version Description 001 February 2019 Original printing 002 April 2019 Added PCIe accelerator part numbers and updated GPU module replacement procedu...

Page 4: ...iv Record of Revision P05957 002...

Page 5: ...ts 3 3 4 Part replacement procedures 4 1 4 1 Safety precautions 4 1 4 2 Teardown video 4 1 4 3 Accessing internal components 4 2 4 3 1 Removing the front top cover 4 2 4 3 2 Removing the center brace...

Page 6: ...issing after POST 5 2 5 7 System loses its setup configuration 5 3 6 Firmware 6 1 6 1 About firmware 6 1 6 2 Flashing the BIOS 6 1 6 2 1 Using the UEFI shell to flash the BIOS 6 1 6 2 2 Using the SUMT...

Page 7: ...P05957 002 Contents vii 9 4 Remote support 9 2 9 5 Warranty information 9 3 9 6 Regulatory information 9 3 9 7 Documentation feedback 9 4...

Page 8: ...viii Contents P05957 002...

Page 9: ...iew This chapter provides an overview of the hardware used in an HPE Apollo sx40 server 1 1 Introduction The HPE Apollo sx40 server is a 1U chassis with two Intel processors that supports four NVIDIA...

Page 10: ...iew 1 HPE Apollo sx40 chassis 1U 4 Unit Identification UID LED button 2 Two SFF hot swap SATA drive bays 5 Power button 3 Internal fans 6 Status LED Figure 1 2 Front view Figure 1 3 shows the control...

Page 11: ...e LAN1 port when flashing 4 HDD LED Indicates activity on the hard drive when flashing 5 Power LED Indicates power is being supplied to the system power supply units This LED should normally be illumi...

Page 12: ...r view 1 Two 2000W Titanium level power supplies 5 Two USB 3 0 connectors 2 Embedded 1 Gb NIC 1 6 Dedicated IPMI LAN port 3 Embedded 1 Gb NIC 2 7 Two full height PCIe Gen3 x16 slots 4 Two half height...

Page 13: ...P05957 002 Hardware overview 1 5 1 4 Top view 1 Processor 1 4 Processor 2 2 DIMMs for processor 1 5 DIMMs for processor 2 3 NVIDIA SXM2 GPUs Figure 1 5 Top view...

Page 14: ...VCCP0 12v UPI PECI 30 PECI 31 SOCKET ID 0 SOCKET ID 1 C 1 D 1 E 1 F 1 UPI P2 P2 SLOT 4 PCI E X16 SLOT 1 PCI E X16 SLOT 2 PCI E X16 CPU0 PCIe X16 CPU1 PCIe X16 SLOT 5 PCI E X16 G3 RSC G 6 PCI E X16 G3...

Page 15: ...R1 HDD_PWR2 LE6 FAN_CTRL JPSU1 JPSU2 JRK1 JP2 JL1 JSTBY1 BT1 JVRM1 JVRM2 JWD1 JPME2 LEDM1 LE2 JBT1 I SGPIO1 JPCIE2 JPCIE1 JSLOT6 JPCIE3 JPCIE4 JPCIE5 P2 DIMMF1 P2 DIMMD1 P2 DIMME1 P2 DIMMA1 P2 DIMMC1...

Page 16: ...RQWURO SDQHO KHDGHU KDVVLV LQWUXVLRQ KHDGHU 3 3 SURJUDPPLQJ KHDGHU B3 5 3RZHU FRQQHFWRUV IRU GHYLFHV 3 5 a 9 SLQ 38 SRZHU VXSSO FRQQHFWRUV 5 5 NH KHDGHU 368 a 3RZHU VXSSO LQSXW 6 5 0LFUR 6 FDUG VORW 6...

Page 17: ...ze 3100 series Intel Xeon Silver 4100 series Intel Xeon Gold 5100 6100 and 8100 series See Chapter 3 Parts catalog for a listing of specific processors that are supported Processor 2 Processor 1 Figur...

Page 18: ...P2 P1 1 10 Hardware overview P05957 002 Figure 1 10 DIMM slot numbering...

Page 19: ...SXM2 GPUs attach to the GPU interface board SXM2 add on module in the front section of the chassis SXM2 GPUs Figure 1 11 SXM2 GPUs The following SXM2 GPU accelerators are supported Pascal GPUs NVIDIA...

Page 20: ...1 12 Hardware overview P05957 002 Figure 1 12 shows the GPU block diagram Figure 1 12 GPU block diagram...

Page 21: ...supplies supply power to the system The power supplies have an 80 Plus Titanium level rating PS1 PS2 Note The HPE Apollo sx40 server is only considered to be N 1 in the 200 240V range the 100 127V ra...

Page 22: ...1 14 Hardware overview P05957 002 1 10 Cooling There are seven fans located at the front of the system Airflow is from the front to the back of the chassis Fans Figure 1 14 Fans...

Page 23: ...ckard Enterprise requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR p...

Page 24: ...y warranty service Under the terms of parts only warranty service Hewlett Packard Enterprise will provide replacement parts free of charge For parts only warranty service CSR part replacement is manda...

Page 25: ...cm 34AWG RoHS Yes Cooling P0005129 001 40x40x56 mm 23 3K 20 3K RPM Counter rotating Fan Yes P0005130 001 Fan power board for front of the chassis with power and data cables Yes GPU P0005010 001 NVIDIA...

Page 26: ...P03781 001 1U Passive GPU Heat Sink for NVIDIA SXM2 Module Equipped with Volta GPU Optional I O P00223 001 AOM PIO I2XT Rear 1G 2 port 2 USB ports Yes P0005135 001 12Gb s Backplane supports 2x2 5 HDD...

Page 27: ...Sink for NVIDIA SXM2 Module Equipped with Volta GPU Optional I O P00223 001 AOM PIO I2XT Rear 1G 2 port 2 USB ports Yes P0005135 001 12Gb s Backplane supports 2x2 5 HDD SSD Yes Motherboard P00224 001...

Page 28: ...F SATA MU RW DS Yes Q8K38A 882219 001 SPS DRV SSD 240GB SFF SATA MU SC DS Yes Q5T11A 671647 001 SPS DRV HD 2 5in 3G 1TB 7 2K SATA Yes Q5T12A 765869 001 SPS DRV 2TB 6G 7 2K 2 5 SATA 512e MDL SC Yes Q5T...

Page 29: ...SGI DIMM 8GB 2R x8 DDR4 2666 Yes Q7D83A P00606 001 SPS HPE SGI DIMM 128GB 8R x4 DDR4 2666 Yes Q2D31A P00601 001 SPS HPE SGI DIMM 16GB 2R x4 DDR4 2666 Yes Q2D32A P00602 001 SPS HPE SGI DIMM 32GB 2R x4...

Page 30: ...2 0G 125W No Q5S94A 875724 001 SPS CPU SKL Xeon G 6136 12c No Q5S95A 875723 001 SPS CPU SKL Xeon G 6134 8c 130W No Q5S96A 875722 001 SPS CPU SKL Xeon G 6132 14c 140W No Q5S97A 874736 001 SPS CPU SKL...

Page 31: ...P05957 002 Parts catalog 3 7...

Page 32: ...3 8 Parts catalog P05957 002...

Page 33: ...Apollo sx40 server 4 1 Safety precautions Be sure to observe all ESD electrical and safety precautions when you perform the part replacement procedures 4 2 Teardown video Before performing any part r...

Page 34: ...ponents The chassis has two covers that provide access to internal components Remove the appropriate cover to access an internal component 4 3 1 Removing the front top cover To access components under...

Page 35: ...P05957 002 Part replacement procedures 4 3 2 Loosen the two screws on the front of the chassis 3 Push the cover towards the front of the chassis and lift the cover off of the chassis...

Page 36: ...replacement procedures P05957 002 4 3 2 Removing the center brace To remove the center brace 1 Remove the front top cover 2 Remove the two screws that secure the center brace 3 Lift the brace out of t...

Page 37: ...P05957 002 Part replacement procedures 4 5 4 3 3 Removing the rear top cover To access components under the rear cover 1 Remove the two screws in the middle of the chassis...

Page 38: ...4 6 Part replacement procedures P05957 002 2 Loosen the two screws on the rear of the chassis 3 Slide the cover towards the rear of the chassis and lift the cover off of the chassis...

Page 39: ...Loosen the screw that secures the bridge board 6 Lift the bridge board out of the chassis 7 Remove the bridge board from the metal bracket 8 Install the replacement bridge board in the metal bracket 9...

Page 40: ...e system from power 3 Remove the front top cover 4 Remove the foam block next to the control panel 5 Remove the fan next to the control panel 6 Disconnect the cable from the control panel 7 Remove the...

Page 41: ...trol panel 14 Install the front top cover 15 Connect the system to site power 16 Power up the system 4 4 3 Disk drive replacement external drive To replace an external disk drive 1 Open the drive latc...

Page 42: ...replacement internal drive To replace an internal drive 1 Power down the system 2 Disconnect the system from power 3 Remove the front top cover 4 Disconnect cables from the SATA interface board 5 Disc...

Page 43: ...he drive pair carrier 9 Install the replacement drive in the drive pair carrier 10 Insert the drive pair carrier into the chassis 11 Tighten the screw that secures the drive pair carrier 12 Connect th...

Page 44: ...is 7 Connect the fan cable to the fan control board 8 Install the front top cover 9 Connect the system to site power 10 Power up the system 4 4 6 Fan control board replacement To replace the fan contr...

Page 45: ...he fan control board 13 Install the foam block over the control panel board 14 Install the front top cover 15 Connect the system to site power 16 Power up the system 4 4 7 GPU interface board replacem...

Page 46: ...mage them on the existing board or the replacement board 10 Install the replacement GPU interface board 11 Install the screws that secure the GPU interface board 12 Install the bridge boards 13 Instal...

Page 47: ...tsink out of the chassis 6 Loosen the eight screws that secure the GPU module 7 Lift the GPU module out of the chassis 8 Inspect the GPU module socket for debris or bent pins Remove any debris and fix...

Page 48: ...le contamination clean off the TIM and apply fresh TIM 13 Insert the heatsink over the GPU module 14 Secure the heatsink with four screws Tighten the screws in an X pattern to 1 in lb or until finger...

Page 49: ...to the bracket 8 Move the bracket to the replacement PCIe riser 9 Install the three screws to secure the PCIe riser to the bracket 10 Install the PCIe riser in the chassis 11 Attach the VGA cable to...

Page 50: ...power cord from site power 2 Disconnect the power cord from the power supply 3 Grasp the power supply handle 4 Push the power supply release lever towards the power supply handle 5 Slide the power su...

Page 51: ...der shown on the heatsink 5 Lift the heatsink and processor out of the chassis 6 Pull the heatsink off of the processor and clean the heatsink 7 If the replacement processor is not installed in a plas...

Page 52: ...nk 10 Attach the replacement processor to the heatsink 11 Inspect the processor socket for any debris or bent pins Remove any debris and fix any bent pins before installing a processor in the socket 1...

Page 53: ...otherboard replacement To replace a motherboard 1 Power down the system 2 Disconnect the system from power 3 Disconnect any external cables on the system 4 Remove the front top cover 5 Remove the rear...

Page 54: ...to the motherboard and install the air dams 13 Install the processors memory DIMMs PCIe cards PCIe risers I O module bridge boards and power supplies 14 Install the center brace 15 Install the rear to...

Page 55: ...m power 3 If there is a PCIe card in the riser disconnect any external cables to the card 4 Remove the rear top cover Note If there is a PCIe card in the riser it might be easiest to remove the card a...

Page 56: ...metal bracket with three screws 13 Install the PCIe card in the riser 14 Install the PCIe riser in the chassis 15 If you are replacing the riser closest to the side of the chassis install the screw th...

Page 57: ...es from the SATA interface board 6 Remove the internal drive pair Leave the drives in the carrier 7 Remove the three screws that secure SATA interface board 8 Lift the SATA interface board out of the...

Page 58: ...4 26 Part replacement procedures P05957 002...

Page 59: ...power switch on and off to test the system 4 The battery on the motherboard might be old Check to verify that it still supplies 3VDC If it does not replace it with a new one 5 2 No video 1 Check that...

Page 60: ...nything when the power button is pressed 2 Clear the CMOS settings using the CMOS Clear Jumper 3 Remove all components from the motherboard especially the DIMM modules 4 Turn on the system with only o...

Page 61: ...ct drivers are used If the system becomes unstable before or during OS installation check the following Source of installation Make sure that the devices used for installation are working properly inc...

Page 62: ...5 4 Troubleshooting P05957 002...

Page 63: ...flashing this firmware Firmware is provided on an FTP site by the BU Engineering team 6 2 Flashing the BIOS There are three methods to flash the BIOS UEFI shell SUMTool Web GUI 6 2 1 Using the UEFI s...

Page 64: ...Run the sum command to flash the firmware sum c UpdateBios file bios_filename flash_smbios 3 When flashing is complete AC power cycle the server Out of band 1 Upload the new BIOS file to a remote ser...

Page 65: ...e Linux operating system AlUpdate f bmc_image_file r n The r n option specifies that the command should not preserve the current settings the settings are returned to the factory defaults This command...

Page 66: ...rwrite_cfg overwrite_sdr 3 When flashing is complete AC power cycle the server Out of band 1 Upload the new BMC file to a remote server 2 Run the sum command to flash the firmware sum i hostname u use...

Page 67: ...P05957 002 Firmware 6 5 3 Click Enter Update Mode A warning message appears 4 Click Yes to enter update mode 5 Click Browse...

Page 68: ...ck all three Preserve check boxes These must be unchecked for the update to be successful and to return to the default settings 9 Click Start Upgrade Warning To properly update the firmware do not int...

Page 69: ...talled 7 2 Environmental specifications Table 7 2 Environmental specifications Feature Description System inlet temperature Standard operating support 10 to 35 C 50 to 95 F at sea level with an altitu...

Page 70: ...rformance may be reduced if operating in the extended ambient operating range or with a fan fault Non operating 30 to 60 C 22 to 140 F Maximum rate of change is 20 C hr 36 F hr Relative humidity Non c...

Page 71: ...rise Information Library www hpe com info EIL Single Point of Connectivity Knowledge SPOCK Storage compatibility matrix www hpe com storage spock Storage white papers and analyst reports www hpe com s...

Page 72: ...8 2 Websites P05957 002...

Page 73: ...rmation to collect Technical support registration number if applicable Product name model or version and serial number Operating system name and version Firmware version Error messages Product specifi...

Page 74: ...e shipped directly to you so that you can install it at your convenience Some parts do not qualify for CSR Your Hewlett Packard Enterprise authorized service provider will determine whether a repair c...

Page 75: ...www hpe com support Safety Compliance EnterpriseProducts Additional warranty information HPE ProLiant and x86 Servers and Options www hpe com support ProLiantServers Warranties HPE Enterprise Servers...

Page 76: ...luding company programs product recycling and energy efficiency see www hpe com info environment 9 7 Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meet...

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