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HPE Apollo 6500 Gen10 / HPE ProLiant
XL270d Gen10 Server User Guide

Part Number: P05100-002
Published: June 2018
Edition: 2

Abstract

This document is for the person who installs, administers, and troubleshoots servers and storage
systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer
equipment and trained in recognizing hazards in products with hazardous energy levels.

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Summary of Contents for Apollo 6500 Gen10

Page 1: ...June 2018 Edition 2 Abstract This document is for the person who installs administers and troubleshoots servers and storage systems Hewlett Packard Enterprise assumes you are qualified in the servicin...

Page 2: ...computer software Valid license from Hewlett Packard Enterprise required for possession use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentati...

Page 3: ...ver 20 Power down the server 20 Extending the chassis from the rack 20 Removing the GPU module from the chassis 21 Removing the system board module from the chassis 22 Removing the access panel 23 Rem...

Page 4: ...l length PCIe GPU 53 Configuring PCIe GPU slots 55 Installing an SXM2 GPU 56 Installing a PCIe riser board in the SXM2 GPU module 59 Installing a PCIe riser board in the PCIe GPU module 60 Installing...

Page 5: ...io 84 Proactive notifications 84 Troubleshooting 85 Troubleshooting resources 85 Removing and replacing the system battery 86 Specifications 87 Chassis mechanical specifications 87 Power supply specif...

Page 6: ...orage battery located behind the chassis grill 2 Drive bay 1 for optional 8SFF drive cage 3 Drive bay 2 for optional 8SFF drive cage 4 Serial label pull tab 5 Power supply bays 3 and 4 for optional HP...

Page 7: ...Solid blue Activated Flashing blue Remote management or firmware upgrade in progress Off Deactivated UID button functionality The UID button can be used to display the Server Health Summary when the s...

Page 8: ...ne 8 flashes Power supply 9 flashes Rear panel components SXM2 GPU module Item Description 1 GPU module 2 PCIe slots 9 12 3 GPU module latches 4 Full Height Half Length PCIe Gen3 slot system board mod...

Page 9: ...U module 3 GPU module latches 4 Full Height Half Length PCIe Gen3 slot system board module 5 System board module latches 6 System board module 7 Dedicated iLO management port 8 Embedded 4 x 1GbE Netwo...

Page 10: ...ctors 3 NVMe drive ports 4 Internal communication port 5 PCIe riser cage connector 6 System battery 7 Type a storage controller connector 8 FlexibleLOM connector 9 M 2 riser connector 10 iLO USB conne...

Page 11: ...3 When the system maintenance switch position 6 is set to the On position and Secure Boot is enabled some configurations cannot be restored For more information see Secure Boot on page 78 NMI function...

Page 12: ...the letter assignments for population guidelines The arrow indicates the front of the server DIMM label identification To determine DIMM characteristics see the label attached to the DIMM The informa...

Page 13: ...400 MT s 2666 MT s 6 CAS latency P CAS 15 15 15 T CAS 17 17 17 U CAS 20 18 18 V CAS 19 19 19 for RDIMM LRDIMM V CAS 22 19 19 for 3DS TSV LRDIMM 7 DIMM type R RDIMM registered L LRDIMM load reduced E U...

Page 14: ...omponents Item Description 1 SXM2 GPU slots 1 4 2 PCIe slots 9 12 3 SXM2 GPU slots 5 8 PCIe GPU module components Item Description 1 Low profile PCIe Gen3 slots 9 12 2 PCIe GPU slots 1 8 14 SXM2 GPU m...

Page 15: ...ront panel LED connector 5 Fan connectors 1 5 6 HPE Smart Storage Battery connector 7 NVMe port cable connectors Power supply LED Status Description Solid green Power supply is on and is operating nor...

Page 16: ...ed overvoltage undervoltage overtemperature overcurrent short circuit fan lock Fan module numbering Supported drives When one drive cage is installed the following drive configurations are supported 2...

Page 17: ...the logical drives to fail Off Removing the drive does not cause a logical drive to fail 4 Drive status Solid green The drive is a member of one or more logical drives Flashing green The drive is doin...

Page 18: ...ed and ceased signal traffic flow can cause loss of data Item LED Status Definition 1 Locate Solid blue The drive is being identified by a host application Flashing blue The drive carrier firmware is...

Page 19: ...ove Solid white Do not remove the drive The drive must be ejected from the PCIe bus prior to removal Flashing white The drive ejection request is pending Off The drive has been ejected 5 Power Solid g...

Page 20: ...ations and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to en...

Page 21: ...n the server on page 20 2 Disconnect all peripheral cables from the GPU module 3 If installed remove the power cord guides 4 Remove the GPU module from the chassis Depending on the chassis configurati...

Page 22: ...chassis Procedure 1 Back up all server data 2 Power down the server Power down the server on page 20 3 Disconnect all peripheral cables from the server 4 Remove the server from the chassis 5 Place the...

Page 23: ...page 20 2 Extend the chassis from the rack Extending the chassis from the rack on page 20 3 If the locking latch is locked use a T 15 Torx screwdriver to unlock the latch 4 Open the locking latch The...

Page 24: ...ng them Procedure 1 Back up all server data 2 Power down the server Power down the server on page 20 3 Disconnect all peripheral cables from the server 4 Remove the system board module from the chassi...

Page 25: ...To replace the component reverse the removal procedure Operations 25...

Page 26: ...asy to buy easy to use support packages that will help you make the most of your server investments Some of the Hewlett Packard Enterprise support services for hardware software or both are Foundation...

Page 27: ...Install the chassis starting from the bottom of the rack and work your way up the rack WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system compone...

Page 28: ...high performance computing solution that uses an innovative warm liquid cooling technology to fuel the future of supercomputing It offers a modular rack based system that is easy to install maintain...

Page 29: ...cuit to the earthing conductor at the equipment For more information see the documentation that ships with the power supply CAUTION If the DC connection exists between the earthed conductor of the DC...

Page 30: ...s draw in cool air through the front door and expel warm air through the rear door Therefore the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet...

Page 31: ...equipment in accordance with NFPA 70 1999 Edition National Electric Code Article 250 as well as any local and regional building codes In Canada you must install the equipment in accordance with Canad...

Page 32: ...the server on page 40 Installing the chassis into the rack CAUTION Always plan the rack installation so that the heaviest item is on the bottom of the rack Install the heaviest item first and continue...

Page 33: ...stalling the rails and the cable management arm Installation hardware In kits supporting 1075 mm racks the cable management arm and the power cord management brackets are not included Item Hardware Sc...

Page 34: ...orted when the chassis is installed in a 1075 mm rack 2 Ensure the distance between the front and rear RETMA rails is between 73 66 cm 29 inches and 78 74 cm 31 inches If needed adjust the rear RETMA...

Page 35: ...alling the chassis in a 1075 mm rack skip the following step and go to Installing the product in the rack If installing the cable management arm on the right perform the following action on the other...

Page 36: ...from the kit Go to the next step If installing the cable management arm on the right perform the following step to prepare the cable management arm NOTE For the following step the orientation and inst...

Page 37: ...NG To reduce the risk of personal injury or equipment damage do one the following If the chassis is empty use at least 2 people to lift and stabilize the product pieces during assembly If the chassis...

Page 38: ...ARNING On both sides align the three alignment pins on the chassis with the channel in the rails Otherwise the chassiscan fall if the rack is moved or shipped Multiple chassis installed in a rack When...

Page 39: ...lligent Provisioning on page 39 Insight Control server provisioning For multiserver remote OS deployment use Insight Control server provisioning for an automated solution For more information see the...

Page 40: ...On servers operating in UEFI Boot Mode the boot controller and boot order are set automatically Procedure 1 Press the Power On Standby button 2 Do one of the following a To enter the UEFI System Util...

Page 41: ...e the installation process WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to...

Page 42: ...llow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedur...

Page 43: ...abling on page 66 b Drive power cabling on page 69 9 Install the drive cage 10 Install the fan cage 11 Install the access panel 12 Install the chassis in the rack 13 Connect each power cord to the cha...

Page 44: ...g a hot plug SAS or SATA drive Prerequisites Before installing this option be sure that you have the following The components included with the hardware option kit Procedure 1 Remove the drive blank 2...

Page 45: ...ents to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic d...

Page 46: ...nnects to port J4 10 Connect the cables to the system board For more information see NVMe cabling on page 67 a Connect the cable from port J3 on the riser board to NVMe drive port J19 on the system bo...

Page 47: ...tion see Installing the NVMe enablement kit on page 45 Before installing this option be sure that you have the following The components included with the hardware option kit Procedure 1 Observe the fo...

Page 48: ...stalling this option be sure that you have the following The components included with the hardware option kit Procedure 1 Observe the following alerts WARNING To reduce the risk of personal injury fro...

Page 49: ...Power down the server Power down the server on page 20 4 Disconnect all peripheral cables from the server 5 Remove the system board module from the chassis Removing the system board module from the ch...

Page 50: ...TION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge 2 Power down the server Powe...

Page 51: ...prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge 2 Back up all server data 3 Power d...

Page 52: ...rounding can cause electrostatic discharge 2 Observe the following alerts WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool be...

Page 53: ...ARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components prope...

Page 54: ...led on the GPU Set the screws aside 7 Using the screws removed in the previous step install the bracket included in the GPU option kit AMD GPU NVIDIA GPU 8 Remove 2 blanks from the same GPU slot 54 Ha...

Page 55: ...e PCIe GPU slots Configuring PCIe GPU slots on page 55 Configuring PCIe GPU slots Procedure 1 Access System Utilities During POST press F9 2 Select System Configuration BIOS Platform Configuration RBS...

Page 56: ...ts to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic dis...

Page 57: ...7 Install the SXM2 GPU 8 Tighten the inner screws and then the outer screws in the pattern indicated Hardware options installation 57...

Page 58: ...9 Install the SXM2 GPU heatsink 10 Install the system board module 11 Power up the server Power up the server on page 20 58 Hardware options installation...

Page 59: ...ent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge 2 Power down the server Power down the s...

Page 60: ...surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installati...

Page 61: ...the server Power up the server on page 20 Installing a processor heatsink assembly Procedure 1 Observe the following alerts WARNING To reduce the risk of personal injury from hot surfaces allow the d...

Page 62: ...EASILY DAMAGED To avoid damage to the socket or processor do not touch the contacts 3 Back up all server data 4 Power down the server Power down the server on page 20 5 Disconnect all peripheral cable...

Page 63: ...ght occur c Using a T 30 Torx screwdriver fully tighten each heatsink nut in the order indicated on the heatsink label 1 2 3 4 until it no longer turns 11 Install any components or cables previously r...

Page 64: ...jury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning a...

Page 65: ...8 Install the fan cage 9 Install the access panel 10 Install the chassis 11 Power up the server Hardware options installation 65...

Page 66: ...the SAS SATA cables on the drive bay shelf If they are routed on the slot underneath the drive bay shelf where the AC power cables are routed a power surge may occur SAS SATA cabling to the drives SAS...

Page 67: ...ey are routed on the slot underneath the drive bay shelf where the AC power cables are routed a power surge may occur NVMe cabling to the midplane Item Description 1 NVMe midplane connector J3 Connect...

Page 68: ...tion 1 NVMe enablement board port J3 2 NVMe enablement board port J4 3 NVMe drive port J19 4 NVMe drive port J13 AC power cabling CAUTION Route the AC power cables on the slot underneath the drive bay...

Page 69: ...abling CAUTION Route the drive power cables on the drive bay shelf If they are routed on the slot underneath the drive bay shelf where the AC power cables are routed a power surge may occur Drive powe...

Page 70: ...Smart Storage Battery cabling CAUTION Route the HPE Smart Storage Battery cable directly from the power distribution board to the battery on the drive bay shelf Do not route the cable on the slot unde...

Page 71: ...Cabling 71...

Page 72: ...oduct QuickSpecs For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe c...

Page 73: ...he oldest data in the log It takes less than 5 minutes to download the Active Health System Log and send it to a support professional to help you resolve an issue When you download and send Active Hea...

Page 74: ...n the servers in an iLO Federation group Group configuration Add iLO Federation group memberships for multiple iLO systems Any user can view information on iLO Federation pages but a license is requir...

Page 75: ...com info resttool iLO Amplifier Pack The iLO Amplifier Pack is an advanced server inventory firmware and driver update solution that enables rapid discovery detailed inventory reporting firmware and d...

Page 76: ...Intelligent Provisioning does not function within multihomed configurations A multihomed host is one that is connected to two or more networks or has two or more IP addresses Intelligent Provisioning...

Page 77: ...the STK see the Hewlett Packard Enterprise website UEFI System Utilities The UEFI System Utilities is embedded in the system ROM Its features enable you to perform a wide range of configuration activ...

Page 78: ...are Secure Boot ensures that each component launched during the boot process is digitally signed and that the signature is validated against a set of trusted certificates embedded in the UEFI BIOS Sec...

Page 79: ...d party UEFI tools are not restricted 3 If an administrator password is set enter it at the prompt and press Enter The Shell prompt appears 4 Enter the commands required to complete your task 5 Enter...

Page 80: ...procedures For additional security external USB functionality can be disabled through USB options in UEFI System Utilities Redundant ROM support The server enables you to upgrade or configure the ROM...

Page 81: ...infrastructure and associated options SUM identifies associated nodes you can update at the same time to avoid interdependency issues Key features of SUM include Discovery engine that finds installed...

Page 82: ...ance for HPE ProLiant servers and associated options NOTE Do not manage the same nodes with iLO Amplifier Pack and HPE OneView at the same time Updating firmware from the System Utilities Use the Firm...

Page 83: ...ent provides updated system firmware that can be installed directly on supported operating systems Additionally when used in conjunction with SUM this Smart Component allows the user to update firmwar...

Page 84: ...attributes Operational Support Services enable you to choose the right service level length of coverage and response time to fit your business needs For more information see the Hewlett Packard Enterp...

Page 85: ...tenance Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages Integrated Managem...

Page 86: ...not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this...

Page 87: ...power supply datasheet on the Artesyn website Specification Value Input nominal voltage range 100 VAC to 120 VAC 200 VAC to 240 VAC 240 VDC Power factor correction Active Output power 2220 W maximum c...

Page 88: ...s to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connect...

Page 89: ...brary www hpe com info EIL Single Point of Connectivity Knowledge SPOCK Storage compatibility matrix www hpe com storage spock Storage white papers and analyst reports www hpe com storage whitepapers...

Page 90: ...mponents Accessing updates Some software products provide a mechanism for accessing software updates through the product interface Review your product documentation to identify the recommended softwar...

Page 91: ...n your product s service level Hewlett Packard Enterprise strongly recommends that you register your device for remote support If your product includes additional remote support details use search to...

Page 92: ...rliament and the Council A chemical information report for this product can be found at www hpe com info reach For Hewlett Packard Enterprise product environmental and safety information and complianc...

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