Customer self repair
Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be
replaced, it will be shipped directly to you so that you can install it at your convenience. Some parts do not qualify for CSR.
Your Hewlett Packard Enterprise authorized service provider will determine whether a repair can be accomplished by CSR.
For more information about CSR, contact your local service provider or go to the CSR website:
http://www.hpe.com/support/selfrepair
Remote support
Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides
intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise,
which will initiate a fast and accurate resolution based on your product's service level. Hewlett Packard Enterprise strongly
recommends that you register your device for remote support.
If your product includes additional remote support details, use search to locate that information.
Remote support and Proactive Care information
HPE Get Connected
www.hpe.com/services/getconnected
HPE Proactive Care services
www.hpe.com/services/proactivecare
HPE Proactive Care service: Supported products list
www.hpe.com/services/proactivecaresupportedproducts
HPE Proactive Care advanced service: Supported products list
www.hpe.com/services/proactivecareadvancedsupportedproducts
Proactive Care customer information
Proactive Care central
www.hpe.com/services/proactivecarecentral
Proactive Care service activation
www.hpe.com/services/proactivecarecentralgetstarted
Warranty information
To view the warranty information for your product, see the links provided below:
HPE ProLiant and IA-32 Servers and Options
www.hpe.com/support/ProLiantServers-Warranties
HPE Enterprise and Cloudline Servers
www.hpe.com/support/EnterpriseServers-Warranties
HPE Storage Products
www.hpe.com/support/Storage-Warranties
HPE Networking Products
www.hpe.com/support/Networking-Warranties
Regulatory information
To view the regulatory information for your product, view the Safety and Compliance Information for Server, Storage, Power,
Networking, and Rack Products, available at the Hewlett Packard Enterprise Support Center:
www.hpe.com/support/Safety-Compliance-EnterpriseProducts
48 Support and other resources
