Maintenance and Service Guide
HP Z4 G4 Workstation
Page 1: ...Maintenance and Service Guide HP Z4 G4 Workstation ...
Page 2: ...ll not be liable for technical or editorial errors or omissions contained herein Second Edition March 2018 First Edition December 2017 Document Part Number L08560 002 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or ...
Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...
Page 4: ...iv About This Book ...
Page 5: ... grounding methods and equipment 10 Grounding the work area 10 Recommended materials and equipment 11 Operating guidelines 11 Routine care 12 General cleaning safety precautions 12 Cleaning the computer case 12 Cleaning the keyboard 12 Cleaning the monitor 13 Service considerations 13 Tools and software requirements 13 Screws 13 Cables and connectors 14 Hard Drives 14 Lithium coin cell battery 14 ...
Page 6: ...olving general problems 40 Solving power problems 44 Solving hard drive problems 45 Solving media card reader problems 47 Solving display problems 48 Solving audio problems 52 Solving printer problems 54 Solving keyboard and mouse problems 55 Solving hardware installation problems 56 Solving network problems 57 Solving memory problems 60 Solving USB flash drive problems 61 Solving front panel comp...
Page 7: ...ote HP PC Hardware Diagnostics UEFI settings select products only 79 Downloading Remote HP PC Hardware Diagnostics UEFI 79 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version 79 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number 79 Customizing Remote HP PC Hardware Diagnostics UEFI settings 79 10 Backing up restoring and recovering 81 Using Windows tools...
Page 8: ...ile memory usage 91 Questions and answers 93 Using HP Sure Start 94 Appendix C Specifications 95 Computer specifications 95 SATA hard drives 97 Appendix D Linux technical notes 98 System RAM 98 Audio 99 Hyper Threading Technology 99 NVIDIA graphics workstations 100 AMD graphics workstations 101 Index 102 viii ...
Page 9: ...offer two primary models models with Intel Xeon W processors and models with Intel Core X series processors Each processor series requires a different system board The system boards are not interchangeable IMPORTANT Models with Intel Core X series processors support Windows 10 only Standard configuration features 1 ...
Page 10: ...ect products only The power light status is as follows Solid white The computer is on Blinking white The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components Blinking red The computer is in a fault state For additional information see the computer Maintenance and Service Guide at http www hp com support Off The computer is of...
Page 11: ...s follows Solid white The computer is on Blinking white The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components Blinking red The computer is in a fault state For additional information see the computer Maintenance and Service Guide at http www hp com support Off The computer is off or in Hibernation Hibernation is a power sa...
Page 12: ... release latches 7 Cable only slot 15 PCIe card slots 5 8 Power supply Built In Self Test BIST light NOTE Appearance may vary The power light status is as follows Solid white The computer is on Blinking white The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components Blinking red The computer is in a fault state For additional ...
Page 13: ...perSpeed ports 5 13 PCIe card release latches 7 Cable only slot 14 PCIe card slots 5 The power light status is as follows Solid white The computer is on Blinking white The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components Blinking red The computer is in a fault state For additional information see the computer Maintenance ...
Page 14: ... lock select products only Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer Keep these numbers available for use when contacting support for assistance 6 Chapter 1 Product features ...
Page 15: ...tem Component 1 CPU cooler 2 Processor 3 Memory modules 4 Access panel 5 Graphics card 6 Fan 7 Chassis 8 System board 9 Front fan PCIe and card guide assembly 10 Power supply 11 Optical drive 12 3 5 inch hard drive 13 Drive cage Computer major components 7 ...
Page 16: ...lid state drive 16 M 2 solid state drive 17 Front bezel System configuration specifications and differences can be found in the HP Z4 G4 Workstation Quickspecs located at http h20195 www2 hp com v2 GetDocument aspx docname c05527757 8 Chapter 2 Illustrated parts catalog ...
Page 17: ...unction normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating static The following table shows how humidity affects the electrostatic voltage levels generated by differe...
Page 18: ...banana plug connector on the grounding mat or workstation and fit snugly into it Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Levels Method Voltage ...
Page 19: ...d Operate the computer on a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally cl...
Page 20: ...ed with water Rinse well by wiping the surface with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed alcohol will evaporate quickly without leaving a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the ...
Page 21: ...age a component Never use solvents or flammable liquids on the monitor To clean the monitor body follow the procedures in Cleaning the computer case on page 12 Service considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer Tools and software requirements To service the computer you need the following Diagnostics s...
Page 22: ...y surface If you are inserting or removing a hard drive turn off the computer Do not remove a hard drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products ...
Page 23: ...ation on page 9 for initial safety procedures 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the AC outlet and disconnect any external devices CAUTION Tu...
Page 24: ...er on its right side with the bottom toward you 3 Release the two tabs 1 on the bottom of the front bezel from the computer 4 Swing the bottom edge of the front bezel 2 away from the computer 5 Remove the front bezel 3 Reverse this procedure to install the front bezel 16 Chapter 4 Removal and replacement procedures ...
Page 25: ...e computer with the left side toward you 3 Swing the access panel release latch 1 up 4 Use the access panel release latch to swing the top edge of the access panel 2 away from the computer 5 Remove the access panel 3 by lifting it straight up Reverse this procedure to install the access panel Access panel 17 ...
Page 26: ...module FUI cable 2 from the FIOUI module 5 Disconnect the FIOUI module USB cable 3 from the FIOUI module 6 Disconnect the FIOUI module memory card reader cable 4 from the FIOUI module 7 Disconnect the FIOUI module FIOUI Premium OCUlink cable 5 from the FIOUI module 8 Release the FIOUI module by lifting up on the drive release bar 1 9 Press on the FIOUI module rear panel and then remove the FIOUI m...
Page 27: ...able 1 and SATA cable 2 from the storage device 4 Squeeze and hold the drive cage release tabs 3 5 Remove the drive cage 4 from the computer 6 Separate the drive cage retention arms 1 from the storage device making sure the retention pins 2 fully release from the device 7 Remove the storage device 3 from the drive cage Reverse this procedure to install the storage device Storage device 19 ...
Page 28: ...y see Preparation for disassembly on page 15 2 Remove the access panel see Access panel on page 17 3 Release the memory fan assembly by pressing down on the release tabs 1 4 Remove the memory fan assembly 2 Reverse this procedure to install the memory fan assembly 20 Chapter 4 Removal and replacement procedures ...
Page 29: ...f present 4 Disconnect the front fan PCIe and card guide assembly cable 2 from the system board 5 Release the two retention clips 3 that secure the front fan PCIe and card guide assembly to the computer 6 Tilt the front fan PCIe and card guide assembly 4 away from the computer 7 Lift the front fan PCIe and card guide assembly 5 as far as the front fan PCIe and card guide assembly cable allows 8 Re...
Page 30: ...access panel see Access panel on page 17 3 Remove the four Phillips screws 1 that secure the rear fan to the computer 4 Lift the rear fan 2 as far as the rear fan cable allows 5 Disconnect the rear fan cable 3 from the system board 6 Remove the rear fan Reverse this procedure to install the rear fan 22 Chapter 4 Removal and replacement procedures ...
Page 31: ... to plug into the 5 pin header on the system board CAUTION When removing the CPU cooler loosen all screws a little at a time to ensure the processor remains level Do not fully loosen one screw and then move on to the next screw Failure to follow this sequence can result in damage to the CPU cooler the processor and the system board 4 Loosen the four slotted Torx15 captive screws 2 that secure the ...
Page 32: ...ht up CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board IMPORTANT If you must leave the processor socket empty be sure to install a cover on top of the socket Reverse this procedure to install the processor NOTE If the old processor is being reinst...
Page 33: ...TE When replacing the system board be sure that the CPU cooler see CPU cooler on page 23 processor see Processor on page 24 and system memory are removed from the defective system board and installed on the replacement system board 2 Disconnect all cables and storage devices from the system board 3 Remove the eight Torx15 screws 1 that secure the system board to the computer 4 Use the CPU cooler t...
Page 34: ...em board and any other powered components as necessary 5 Remove the four Torx15 screws 1 that secure the power supply to the rear of the computer 6 Press the retention tab on the floor of the computer chassis 2 and then slide the power supply away from the chassis rear panel until it disengages from the chassis 3 7 Lift and shift the power supply toward the chassis center and then remove the power...
Page 35: ...ystem restarts warm boots as well as during power on Establish an administrator password that controls access to the Computer Setup F10 Utility and the settings described in this section Establish minimum requirements for valid passwords including length and required types of characters Secure integrated I O functionality including the serial USB or audio or embedded NIC so that they cannot be use...
Page 36: ...t then press Enter To return to the Computer Setup Utilities menu press Esc 5 To apply and save changes select Main Save Changes and Exit If you have made changes that you do not want applied select Ignore Changes and Exit To restore settings from the Advanced and Main menus to original values select Apply Factory Defaults and Exit To restore settings from the Advanced and Main menus to those prev...
Page 37: ...versally Unique Identifier Asset Tracking Number Feature Byte Build ID Product Family System Board ID System Board CT USB Type C Controller s firmware version Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed the application will launch If HP Advanced Diagnostics is not installed then a basic version built into the BIOS will provide the capabilit...
Page 38: ...com will copy the BIOS file to the correct location on the hard drive or USB device System IDs Lets you set the following values Asset Tracking Number Ownership Tag Replicated Setup Backup current settings to USB device Saves system configuration to a formatted USB flash media device Restore current settings from USB device Restores system configuration from a USB flash media device Save Custom De...
Page 39: ...sword Policies Let you set the guidelines for a valid password Options include Password minimum length Requires at least one symbol Requires at least one number Requires at least one upper case character Requires at least one lower case character Allow spaces Clear Password Jumper Select Honor to allow or Ignore to not allow the absence of the password jumper to clear the passwords at boot up Defa...
Page 40: ...n erased with a program that utilizes Secure Erase firmware commands no file recovery program partition recovery program or other data recovery method will be able to extract data from the drive Save Restore MBR of the system hard drive NOTE Windows 10 systems are generally not formatted to include an MBR Instead they use GUID Partition Table GPT format which better supports large hard drives Enab...
Page 41: ...play Language Lets you select the language of the menus in F10 Setup and the keyboard layout Scheduled Power On This feature wakes the system up from a powered off state at a specified date and time Boot Options Select the devices that the computer can boot from as well as other options including Startup Menu Delay sec Enabling this feature will add a user specified delay to the POST process One p...
Page 42: ...one time Secure Boot Configuration Configure Legacy Support and Secure Boot Legacy Support Lets you turn off all legacy support on the computer including booting to DOS running legacy graphics cards booting to legacy devices and so on Secure Boot Lets you make sure an operating system is legitimate before booting to it making your operating system resistant to malicious modification from preboot t...
Page 43: ...stem Default is enabled Internal Speakers does not affect external speakers Clear to disable the chassis speaker or speakers This function is applicable to normal audio playback in the operating system and does not affect the error or warning beeps during POST Default is enabled Increase Idle Fan Speed Sets idle fan speed percentage for all fans in the system This setting only changes the minimum ...
Page 44: ...to enter lower power states while not in use Default is enabled Unique Sleep State Blink Rates enable disable This feature is designed to provide a visual indication of what sleep state the system is in Each sleep state has a unique blink pattern Default is disabled NOTE A normal shutdown goes to the S4 state S0 On Solid white LED S3 Stand By 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 ...
Page 45: ...system image and would indicate that a hang occurred during its initialization OS Watchdog Timer min 5 10 15 20 25 Default is 5 min BIOS Watchdog Timer min 5 10 15 20 25 Default is 5 min CIRA Timeout min 1 2 3 4 Never CIRA is Customer Initiated Remote Assistance an Intel service to help users employing Active Management Technology AMT Recovering the Configuration Settings This method of recovery r...
Page 46: ... flashing lights are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 65 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a network plug...
Page 47: ...e computer to see if it is flashing red and white in a specific pattern The flashing lights are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 65 for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and hold any key If the system beeps then the keyboar...
Page 48: ... To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the AC outlet and allow the internal system components to cool before touching Cannot access the Computer Setup F10 Utility when booting the computer Cause Solution The Computer Setup F10 Utility is set to fast boot causing the F10 access screen to display too briefly when boo...
Page 49: ...d powered on and that the speakers volume control is set correctly 3 Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume Cannot remove computer cover or access panel Cause Solution Smart Cover Lock featured on some computers is locked Unlock the Smart Cover Lock using Computer Setup In case of forgotten password power lo...
Page 50: ...tion for suggestions on how to improve performance by adjusting parameters in the application 2 Add more memory 3 Upgrade the graphics solution Cause unknown Restart the computer Computer powered off automatically and the Power LED flashes red four times and then white two times Cause Solution Processor thermal protection activated A fan may be blocked or not turning OR The CPU cooler is not prope...
Page 51: ...nnected to the system board 3 Check that the power supply cables are properly connected to the system board 4 Check to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power button assembly 5 If the 5V_aux light on the system board is off then verify the power supply functionality a Disconnect the power cord from the computer b Disconnect all power suppl...
Page 52: ... LED flashes red three times and then white two times Cause Solution Power failure power supply is overloaded 1 Open the access panel and ensure that all power supply cables are seated correctly on the system board 2 Check if a device is causing the problem by removing ALL attached devices such as hard drives or optical drives Power on the system If the system enters POST then power off and replac...
Page 53: ...ion problems on page 56 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced Boot Options The device is att...
Page 54: ...e connections 2 Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Advanced Port Options Boot order is not correct Run the Computer Setup utility and change boot sequence in Advanced Boot Options Hard drive is damaged Observe if the front panel Power LED is blinking RED and if any beeps are heard Look for POST error code messages during POST See PO...
Page 55: ...s documentation included with your card to see if it is writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety feature that prevents writing to and deleting from an SD Memory Stick PRO card If using an SD card make sure that the lock tab located on the right of the SD card is not in the locked position If using a Memory Stick P...
Page 56: ...s not turned on and the monitor light is not on Turn on the monitor and check that the monitor light is on Bad monitor Try a different monitor The cable connections are not correct Check the cable connection from the monitor to the computer and to the AC outlet You may have a screen blanking utility installed or energy saver features are enabled Press any key or click the mouse button and type you...
Page 57: ...place DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board System appears to power on and fans spin however there is a blank screen and the power LED flashes red three times and then white four times accompanied by beeps Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Pre video graphics error 1 Reseat the...
Page 58: ... a two monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or fans may be too close to the monitor CRT monitor needs to be degaussed Degauss the CRT monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Solution Posit...
Page 59: ... internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Auto Adjustment option in the monitor s on screen display menu 2 Manually synchronize the Clock and Clock Phase on screen display functions To download a SoftPaq that will assist you with the synchronization go to the following Web site select the approp...
Page 60: ...e rear audio jack output is the green receptacle Headphones or devices connected to the line out connector mute the internal speaker Turn on and use headphones or external speakers if connected or disconnect headphones or external speakers Computer is in Sleep state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power butto...
Page 61: ...dsets differ by the way that the microphone signals are oriented on the connector To solve the issue use a CTIA style headset or a commercially available adapter that will convert from OMTP to CTIA signaling There is no sound or sound volume is too low Cause Solution The application is set to use a different audio device than speakers Some graphics cards support audio over the DisplayPort connecti...
Page 62: ...he Open box and then click OK If you are on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer may have failed Run printer self test Printer will not turn on Cause Solution The cables may not be connected properly Reconnect all cables and check the power cord and AC outlet Printer prints garbled information Cause Solution The co...
Page 63: ...hut down your computer using the mouse and then restart the computer Keyboard needs repairs See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep date do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any ...
Page 64: ...he system Cause Solution Device is not seated or connected properly Ensure that the device is properly and securely connected and that pins in the connector are not bent down Cable s of new external device are loose or power cables are unplugged Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device i...
Page 65: ...ssue contact Customer Support Power LED flashes Red three times and then white two times Cause Solution Memory is installed incorrectly or is bad CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module NOT...
Page 66: ...f applications Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system using Device Manager Type device manager in the taskbar search box and then select Device Manager from the list of applications Network driver is not properly loaded Reinstall network drivers System cannot autosense the network Disable auto sensin...
Page 67: ...e installed Network controller stops working without apparent cause Cause Solution The files containing the network drivers are corrupted Reinstall the network drivers using the Windows recovery tools If necessary download the softpaq from the web from a different computer The cable is not securely connected Ensure that the cable is securely attached to the network connector and that the other end...
Page 68: ...d decompress and execute the ME firmware for Out of Band OOB third party data storage and other management functions System will not boot or does not function properly after installing additional memory modules Cause Solution A memory module is not installed in the DIMM1 or XMM1 socket Ensure that a memory module is installed in the DIMM1 or XMM1 socket on the system board This socket must be popu...
Page 69: ...for the flash drive in Windows USB flash drive not found identified Cause Solution The device is attached to a USB port that has been hidden in Computer Setup Run the Computer Setup utility and enable USB ports in Advanced Port Options System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Advanced Boot Options ...
Page 70: ...ront of the computer and restart the computer The device does not have power If the USB device requires AC power be sure one end is connected to the device and one end is connected to a live outlet The correct device driver is not installed 1 Install the correct driver for the device 2 You might need to reboot the computer The cable from the device to the computer does not work 1 If possible repla...
Page 71: ...le DSL modem will be on The CAT5 UTP cable is disconnected Connect the CAT5 UTP cable between the cable modem and the computers s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem will be on IP address is not configured properly Contact your ISP for the correct IP address Cookies are corrupted A cookie is a small piece of information that a Web server c...
Page 72: ...ll not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See POST error messages and diagnostic front panel LEDs and audible codes on page 65 to determine possible causes See the Worldwide Limited Warranty for terms and conditions Illegal Operation has Occurred error message is displayed Cause So...
Page 73: ...tch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the...
Page 74: ...If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery 008 Microcode Patch Error Processor is not supported by the BIOS 1 Upgrade BIOS to proper version 2 Change the processor 009 PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot t...
Page 75: ...e 1 Reboot the computer 2 If the error persists update to the latest BIOS version 3 If the error still persists replace the system board 00F Interface Error during MEBx Execution MEBx operation experienced a hardware error during communication with the ME 1 Reboot the computer 2 If the error persists update to the latest BIOS version 3 If the error still persists replace the system board 100 Front...
Page 76: ...hen booting the computer 2 Apply hard drive firmware patch if applicable Available at http www hp com support 3 Back up contents and replace hard drive 302 Hard Disk 2 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct error message Run the Drive...
Page 77: ...er Setup or Windows utilities 419 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST If a PCI expansion card was recently added remove it to see if the problem remains 41A Front USB3 Not Connected Front USB cable has been detached or unseated from system board Reconnect or replace front USB cable 41B Device in PCI Express ...
Page 78: ...rly attached For optimal performance the SATA 0 and SATA 1 ports should be used for hard drives before other ports Ensure SATA connectors are used in ascending order For one device use SATA 0 For two devices use SATA 0 and SATA 1 For three devices use SATA 0 SATA 1 and SATA 2 90B Fan Failure The system has detected that a cooling fan is not operating correctly 1 Reseat fan 2 Reseat fan cable 3 Rep...
Page 79: ... 4 Thermal 5 System board Patterns of blink beep codes are determined by using the following parameters 1 second pause occurs after the last major blink 2 second pause occurs after the last minor blink Beep error code sequences occur for the first 5 iterations of the pattern and then stop Blink error code sequences continue until the computer is unplugged or the power button is pressed NOTE Not al...
Page 80: ...e Thermal 4 2 A processor over temperature condition has been detected 4 3 An ambient temperature over temperature condition has been detected System board 5 2 The embedded controller cannot find valid firmware 5 3 The embedded controller has timed out waiting for the BIOS 5 4 The embedded controller has timed out waiting for BIOS to return from system board initialization 5 5 The embedded control...
Page 81: ...ed later Back up can be performed in Computer Setup or using the BiosConfigUtility tool available from www hp com See Computer Setup F10 Utility on page 27 for information on backing up the BIOS settings Resetting CMOS resets BIOS settings to default but does not clear the passwords or affect any of the other Security settings On Intel systems with advanced manageability features resetting CMOS wi...
Page 82: ...password will take effect the next time the computer is restarted Deleting a Setup or Power on password To delete the power on or setup password complete the following steps 1 Turn on or restart the computer To delete the Setup password go to step 2 To delete the Power on password go to step 3 2 To delete the Setup password as soon as the computer turns on Press the Esc key while Press the ESC key...
Page 83: ... procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later 4 Locate press and ...
Page 84: ...ics Windows select More and then select Run as administrator or To access HP PC Hardware Diagnostics Windows from HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens se...
Page 85: ... it to the computer desktop or To run the tool from a USB flash drive download it to a USB flash drive 4 Select Run Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows follow these steps Navigate to the folder on your computer or the flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC...
Page 86: ...PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only exe files are provided Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive 1 Go to http www hp com go techcenter pcdiags ...
Page 87: ...follow these steps 1 Go to http www hp com support 2 Select Get software and drivers enter the product name or number select your computer and then select your operating system 3 In the Diagnostics section follow the on screen instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagn...
Page 88: ...3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts 80 Chapter 9 Using HP PC Hardware Diagnostics ...
Page 89: ...back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system restore points and recovery media allowing you to restore from backup refresh the computer and reset the computer to its original state NOTE If computer storage is 32 GB or less Microsoft System Restore is disabled by default For more info...
Page 90: ...RW or BD RE rewritable Blu ray discs which are not compatible with HP Recovery Manager software If your computer does not include an integrated optical drive with DVD writer capability you can use an external optical drive purchased separately to create recovery discs as described above If an external optical drive is used you must connect it directly to a USB port on the computer It cannot be con...
Page 91: ...ition select products only or use the HP Recovery media For more information see Recovering using HP Recovery Manager on page 83 If you have not already created recovery media see Creating HP Recovery media select products only on page 81 Using Factory Reset select products only Restores the computer to its original factory state by deleting all information from the hard drive and recreating the p...
Page 92: ...hard drive is still working The HP Recovery partition select products only allows System Recovery only To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning these steps select products only 1 Type recovery in the taskbar search box select HP Recovery Manager and then select Windows Reco...
Page 93: ...y press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet quickly hold down the volume up button and then select f9 or Turn on or restart the tablet quickly hold down the volume down button and then select f9 3 Select the optical drive or USB flash drive from which you want to boot and then follow the on screen instructions Removing the HP Recovery ...
Page 94: ...swallowed or placed inside any part of the body seek immediate medical attention WARNING Leaving a battery in an extremely high temperature surrounding environment can result in an explosion or the leakage of flammable liquid or gas WARNING A battery subjected to extremely low air pressure may result in an explosion or the leakage of flammable liquid or gas CAUTION Before replacing the battery it ...
Page 95: ...n the type of battery holder on the system board complete the following instructions to replace the battery Type 1 a Lift the battery out of its holder b Slide the replacement battery into position positive side up The battery holder automatically secures the battery in the proper position Type 2 a To release the battery from its holder squeeze the metal clamp that extends above one edge of the ba...
Page 96: ...8 Replace the access panel 9 Plug in the computer and turn on power to the computer 10 Reset the date and time your passwords and any special system setups using Computer Setup 11 Lock any security devices that were disengaged when the access panel was removed 88 Appendix A Battery replacement ...
Page 97: ...nt BIOS steps 1 Follow steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc NOTE If the system has a BIOS administrator password enter the password at the prompt b Select Main select Apply Facto...
Page 98: ...nd system batteries for at least 24 hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from a solid state drive or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using Secure Erase it cannot be recovered a Turn on ...
Page 99: ... customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 Bytes per memo...
Page 100: ...ode is updated via Intel secure firmware update utility Unique Provisioning Data can be entered at the factory or by an administrator using the Management Engine MEBx setup utility The third party data store contents can be populated by a remote management console or local applications that have been registered by an administrator to have access to the space The Intel chipset is configured to enfo...
Page 101: ... basic system diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more...
Page 102: ...t Keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to contin...
Page 103: ...crease in elevation Maximum rate of change 10 C hr Relative Humidity noncondensing Operating 35 C 95 F max wet bulb 10 85 10 85 Non operating 35 C 95 F max wet bulb 10 90 10 90 Maximum Altitude unpressurized Operating with solid state drives 5 000 m 16 404 ft Operating with hard drives 3 048 m 10 000 ft Nonoperating 15 240 m 50 000 ft NOTE Maximum operating temperature is reduced as altitude incre...
Page 104: ...AC 100 240 VAC 118 VAC 100 127 VAC 200 240 VAC 118 VAC Rated Line Frequency 50 60 HZ 400 Hz 50 60 HZ 400 Hz 50 60 HZ 400 Hz Operating Line Frequency 47 66 HZ 393 407 HZ 47 66 HZ 393 407 HZ 47 66 HZ 393 407 HZ Rated Input Current 100 240V 6A 118V 6A 100 240V 6A 118V 10A 100 127 VAC 12A 200 240 VAC 6 3A 118V 12A 96 Appendix C Specifications ...
Page 105: ...re indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert Serial ATA Hard Drive Characteristics Number of pins conductors in data cable 7 7 Number of pins in power cable 15 Maximum data cable length 39 37 in 100 cm Data interface voltage differential 400 700 mV Drive voltages ...
Page 106: ...page 100 NOTE After you set up the operating system make sure that the latest BIOS drivers and software updates are installed CAUTION Do not add optional hardware or third party devices to the workstation until the operating system is successfully installed Adding hardware might cause errors and prevent the operating system from installing correctly System RAM HP supports different amounts of tota...
Page 107: ...or audio output instead of the DisplayPort Check the audio settings for example Sound in gnome control center In some systems embedded Intel HD graphics may also present a similar HDMI audio device that can be used through the DisplayPort interface No proprietary driver is needed for this device just a sufficiently recent kernel Hyper Threading Technology The Z Series Workstations support Hyper Th...
Page 108: ...n source versions of the Nouveau and DRM drivers Open source versions of Nouveau drivers and NVIDIA drivers cannot coexist in the same runtime environment because they use the same hardware resources If administrators create their own Linux environments using NVIDIA drivers but choose not to use HP packaged versions HP recommends that they manually append the following boot loader parameters to pr...
Page 109: ...odule is amdgpu and may be present in newer kernels even without the vendor driver because it is an open source modesetting module In order to achieve the best hardware acceleration for OpenGL and other APIs the AMD advanced vendor driver usually called amdgpu pro is recommended AMD packages this driver for specific Linux releases and posts them on their website For enterprise Linux distributions ...
Page 110: ...disassembly preparation 15 drive cage removal and replacement 19 drive light identifying 2 3 E electrostatic discharge ESD 9 preventing damage 10 error codes 65 71 messages 66 F F10 Setup access problem 40 FIOUI module removal and replacement 18 flash drive problems 61 flashing LEDs 71 front bezel removal and replacement 16 front fan PCIe and card guide assembly removal and replacement 21 front pa...
Page 111: ... and replacement 24 R rear fan removal and replacement 22 recovery 81 discs 82 84 HP Recovery Manager 83 HP Recovery partition 83 media 84 starting 84 supported discs 82 system 83 USB flash drive 84 using HP Recovery media 82 recovery media creating using HP Cloud Recovery Download Tool 83 creating using HP Recovery Manager 82 creating using Windows tools 81 discs 82 HP Recovery partition 81 USB f...
Page 112: ...m restore point creating 81 T temperature control 11 tools servicing 13 U USB SuperSpeed port with HP Sleep and Charge identifying 2 3 USB SuperSpeed port identifying 2 3 4 5 USB Type C SuperSpeed Plus port identifying 2 V ventilation proper 11 W Windows backup 81 recovery media 81 system restore point 81 Windows tools using 81 104 Index ...
