Self-troubleshooting with HP Vision Diagnostics
Hewlett-Packard Vision Diagnostics is a diagnostic tool that can be used by the end user or technical
support personnel to view information about the hardware configuration of the computer and perform
hardware troubleshooting on HP desktop and workstation systems. This diagnostic tool is used to
troubleshoot hardware failures. Accessible by either CD or USB key, these diagnostics run outside the
operating system and make it easy to isolate potential issues that may be related to the operating
system and not to the hardware.
HP Vision Diagnostics benefits:
●
Captures complete system configuration information that can be shared as an HTML file,
including:
◦
System serial number, product number and BIOS revision
◦
Memory size and configuration
◦
Processor information
◦
Storage device information and configuration
◦
Graphics, audio, and communications information and configuration
●
Comprehensive list of diagnostic tests:
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Highly configurable testing options: quick, complete, custom, interactive, non-interactive
◦
Identifies specific failed memory DIMM
◦
Tests video card memory
◦
Launches DST Smart tests for both SATA and SAS drives
◦
Many other tests and diagnostics
●
Diagnostic Failure Code Output — A unique warranty code is generated for each failure and can
be used to validate diagnostic use for a specific system.
●
Easy to use — Interface is similar to previous field diagnostics, HP Insight Diagnostics
●
True End2End diagnostics — Same diagnostics modules used in factory
●
Easy to obtain:
◦
Download from web
◦
Install on bootable USB key, CD or DVD
◦
Included with restore media
Overview
HP Vision Diagnostics allows you to view information about the hardware configuration of the computer
and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the
process of effectively identifying, diagnosing, and isolating hardware issues.
When started, HP Vision Diagnostics displays the
Survey
tab, which shows the current configuration
of the computer. Other tabs provide additional information, including diagnostic test options and test
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Chapter 4 Diagnostics and troubleshooting
