Screen message
Probable cause
Recommended action
917—Front Audio cable not
connected.
The Front Audio cable (speakers cable)
is missing or not connected.
1.
Reseat the cable.
2.
Replace the cable.
922—Fatal error on PCIe slot X
Fatal error occurred in the designated
slot.
Move the card to a different slot. If the problem
persists, replace the card.
925—Fatal Misc error
A fatal miscellaneous chipset error was
detected.
Contact HP Support.
928—Fatal machine check
detected on CPU X
Contact HP support.
929—Fatal MCA error
An MCA condition was detected on the
system.
Contact HP Support.
942—Memory Training error
A DIMM or DIMMs did not train correctly Contact HP Support.
1720—SMART Hard Drive
Detects Imminent Failure
Hard drive is about to fail. (Some hard
drives have a firmware patch that fixes
erroneous error messages.)
1.
Determine if the hard drive is giving a correct
error message.
2.
Run the UEFI F2 Diagnostics Drive Test (if
applicable).
3.
Apply firmware patch (if applicable). Go to
http://www.hp.com/support
.
4.
Back up contents and replace the hard drive.
1783—Fixed Disk 0/1 locked
Hard drive failure.
Diagnose the hard drive, and replace it if necessary.
1796—SATA Cabling Error
Missing or improperly attached cable.
Verify that a cable is attached. Reattach the cable.
1797—SATA Drivelock is not
supported in RAID mode
SATA Drivelock is not supported in RAID
mode.
Disable RAID mode, or disable SATA drivelock.
1801—Microcode Update Error
Unknown or unsupported processor
stepping.
The microcode update failed. Verify the processor
stepping to confirm that it is a supported stepping.
If it is contact, HP Support.
1802—Processor Not Supported
The system board does not support
the processor.
Replace the processor with a compatible one.
1803—Processor feature set is
insufficient for current system
settings
Processor feature set is insufficient for
current system settings. The UEFI
settings do not match the support
provided by the processor
Change the UEFI settings or upgrade the processor.
1804—A processor feature and
the memory configuration are
incompatible
A processor feature is incompatible
with the memory configuration.
Restore the previous memory configuration.
ERROR: Invalid electronic serial
number (no number)
No electronic serial number is stored
with the system
To assign a serial number, open Computer Select
(F10) Utility, and then select Security > System IDs.
ERROR: An unsupported
processor is installed. System
halted
Unsupported processor detected.
Replace the processor.
Invalid electronic serial number
Incorrect serial number registered in
the system.
To assign a serial number, open Computer Select
(F10) Utility, and then select Security > System IDs.
Processor initialization fails
Processor defective.
Replace the processor.
70
Chapter 4 Diagnostics and troubleshooting
