When the problem cannot be settled, reconfirm the following and follow the original troubleshooting
flowchart.
•
Reconfirmation of the prerequisite environment
See Prerequisite Environment (Chapter 2) and an Environmental Configuration Procedure
(Chapter 3) and reconfirm the software configuration and the hardware configuration.
In addition, confirm that it is not a problem caused by the specifications of a priced option
in the target disk array system.
See the User’s manual for each priced option.
•
Retry after elapsed time
Because the disk array system may not be ready, wait for a few minutes and retry for a
couple of times.
•
Confirm connections of LAN cable
Confirm that the LAN cables are connected properly.
•
Confirm connections of FC cable
Confirm that the FC cables are connected properly.
In addition, confirm that a command device is mapped to an application server and a backup
server for the XP P9500/XP7.
•
Confirmation of the serial number
Confirm that the serial number of the target disk array system or volume for a backup is
listed in the setup file. Confirm the serial number of the target disk array system using Storage
Management Software.
•
Confirmation of the disk array system condition
Check for defects in the disk array system using Storage Management Software.
•
Confirmation troubleshooting using the RAID Manager User’s Guide
Do the general troubleshooting explained in Chapter 9. in the RAID Manager User’s Guide.
•
Confirmation of the operational limits on the use of RAID Manager
Confirm whether it falls under the limits to use when you use RAID Manager by referring to
Table 2.5.2 -3.
•
Confirmation of the API error of RAID Manager
[Log file confirmation] Confirm the log file again and confirm whether "I1000031" was output
before and after of the ERROR message. If it was output, see #174 in Table 8.3.3-1 and
take the corresponding action
Contents
Item
(Missing number)
(Missing number)
Contents
Item
(Missing number)
(Missing number)
An error attributable to vSphere environment
If a problem has occurred during the operation of VSS Provider when using the VMware Guest
to Guest Backup (FC) function, a failure may occur in the vSphere environment. In this case,
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Troubleshooting
Summary of Contents for XP
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