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Figure 3 Example of a VSS provider system configuration [XP P9500/XP7]

Example of VMware Guest to Guest Backup (FC) function system configuration

VMware Guest to Guest Backup (FC) function is that VSS Provider backups P-VOL connected
to ESXi with FC and VM on ESXi is used as an import server of replicated secondary VOL.

In case of using the VMware Guest to Guest Backup (FC) function, the following system
configurations are supported.

Nontransportable configuration

This is the configuration to backup in the Nontransportable configuration in which the secondary
VOL is imported to the virtual machine to be used as the application server.

System configuration

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Summary of Contents for XP

Page 1: ...uide HPE XP P9500 Storage HPE XP7 Storage Abstract This document provides details on the Volume Shadow Copy Service VSS which allows you to conduct a hot backup of data snapshots without stopping online applications Part Number Z7550 01742R Published January 2016 Edition 2 ...

Page 2: ...l Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website Acknowledgments Intel Itanium Pentium Intel Inside and the Intel Inside logo are trademarks or ...

Page 3: ...oints of consideration related to the environmental configuration 26 Server Account Authentication 26 Environmental configuration via remote desktop 26 Items to confirm during installation 27 Installation drive 27 Path length of the installation folder 27 Number of LUs which can be mapped to the host group 27 How to create setup maintenance configuration and configuration files 27 Hewlett Packard ...

Page 4: ...on management by enabling Snapshot resync mode 34 External Storage Ext Stor 34 Server to be registered using the Register Server function 34 Account authorization of vCenter Server 34 Unregistering the registered vCenter Server account 35 Deleting S VOL V VOL from the GUI tool 35 Instance number of RAID Manager 35 Operational restriction on the simultaneous configuration change for the same virtua...

Page 5: ...or messages output by the installer 67 E2008001 67 E2008002 68 E2008003 68 E2008004 68 E2008005 68 W2008011 69 E2008012 69 E2008013 69 E2008014 69 Standard InstallShield messages 69 Error messages output in event logs 75 5001 75 5004 75 5006 75 5008 76 5010 76 5012 76 5014 77 5017 77 5019 77 5021 78 5022 78 5023 79 5025 79 5028 80 5030 80 5032 80 5033 81 5034 81 Error messages output by the GUI to...

Page 6: ...0 E10000D7 90 E10000D9 91 E10000DB 92 E10000DD 92 E10000DE 93 E10000DF 93 E10000F1 94 E10000F3 94 E10000F4 94 E10000F5 94 E10000F7 95 E10000F8 95 E10000FB 95 E10000FD 96 E10000FE 96 E1000105 96 E100010A 96 E100010B 97 E100010E 97 E100010F 97 E1000110 98 E1000111 98 E1000118 98 E1000119 98 E1000126 99 E1000138 99 E1000139 99 E100013A 100 E1000145 100 E1000149 100 E100014C 101 E100014F 101 E1000151 ...

Page 7: ...00201B 107 E200201C 108 E200201D 108 E200201E 108 E200201F 109 E2002020 109 E2002021 109 E2002022 110 E2002023 110 E2002024 111 E2002025 111 E2002026 111 E2002028 112 E200202A 112 E200202B 112 E200202E 113 E200202F 113 E2002030 113 E2002032 113 E200203B 113 E200203D 114 E200203E 114 E200203F 114 E2002040 114 E2002041 115 E2002042 115 E2002043 115 E2002044 115 E2002045 116 E2002046 116 E2002048 116...

Page 8: ...20E1 127 E20020E2 128 E20020E3 128 E20020E5 129 E20020E6 129 E20020EA 130 E20020EB 130 E20020ED 130 E20020EE 131 E20020EF 131 E20020F0 131 E20020F1 132 E20020F2 132 E20020F3 132 E20020F4 133 I1000031 133 About errors attributable to storage environment 133 About errors attributable to disk array systems 133 An error attributable to vSphere environment 134 Confirmation and support after a recovery ...

Page 9: ... in virtual DKC 139 Physical DKC 140 GUI 140 Configuration file 141 Virtual DKC 141 GUI 141 Configuration file 141 10 Support and other resources 142 Accessing Hewlett Packard Enterprise Support 142 Accessing updates 142 Websites 142 Customer self repair 143 Remote support 143 Documentation feedback 143 A Warranty and regulatory information 144 Warranty information 144 Regulatory information 144 B...

Page 10: ...is the hardware component Writers The writer quiesces the OS or an application and will flush data as needed in order to create a consistent state Only operating systems and applications that include a VSS writer can work with VSS Requester This component requests creation operation or deletion of snapshots Usually backup and recovery software like Microsoft s Data Protection Manager or HPE Data P...

Page 11: ...PE XP Storage Adapter for Microsoft Volume ShadowCopy Service is a fully functional VSS implementation The provider performs copy control of the Business Copy or Snapshot pair in the disk array system targeted for a backup GUI tools With the GUI tools you can confirm and set up the configuration necessary for the VSS Provider s operation Figure 2 Backup image Overview of the VSS Provider 11 ...

Page 12: ...annel switches are not always required Use them according to your environment as needed Multiple disk array systems can be connected to both an application server and a backup server For the application server a cluster configuration using MSCS MSFC is also possible For the backup server this configuration is impossible The necessity of using the same operating system on both the backup server and...

Page 13: ...d to ESXi with FC and VM on ESXi is used as an import server of replicated secondary VOL In case of using the VMware Guest to Guest Backup FC function the following system configurations are supported Nontransportable configuration This is the configuration to backup in the Nontransportable configuration in which the secondary VOL is imported to the virtual machine to be used as the application se...

Page 14: ...ion system configuration Nontransportable configuration Transportable configuration one ESXi This is the configuration in which the virtual machines for the application server and backup server uses are located on the same ESXi 14 Environmental Prerequisites ...

Page 15: ...stem configuration Transportable configuration one ESXi Transportable configuration separate ESXi This is the configuration in which the virtual machines for the application server and the backup server uses are located on the separate ESXi System configuration 15 ...

Page 16: ...Figure 6 Example of VMware Guest to Guest Backup FC function system configuration Transportable configuration separate ESXi 16 Environmental Prerequisites ...

Page 17: ...Examples of Ext Stor configuration VSS Provider supports the following Ext Stor configurations Figure 7 Example of Ext Stor configuration Post P9500 migration one physical DKC System configuration 17 ...

Page 18: ...Figure 8 Example of Ext Stor configuration two physical DKCs Example of HA configuration VSS Provider supports the following HA configurations 18 Environmental Prerequisites ...

Page 19: ...e more than or equal to the recommended requirements of the OS Windows Server 2008 R2 2GHz or higher Windows Server 2012 3 1GHz or higher Memory Must be more than or equal to the recommended requirements of the OS Windows Server 2008 R2 2G bytes or higher Windows Server 2012 8G bytes or higher Server prerequisites 19 ...

Page 20: ...abytes or more if the log file size and the number of generations are set to maximum Formula for calculating the required disk size GB Disk size GB 6 x specified log file size MB x number of generations 1 1 585 1024 NOTE The log file size and the number of generations can be specified by using the maintenance configuration files For details see Maintenance configuration files page 42 and Generatio...

Page 21: ... Edition Microsoft Windows Server 2012 R2 Standard Edition Microsoft Windows Server 2012 R2 Datacenter Edition Virtual environments VSS Provider supports the following virtual environments Hyper V and Hyper V 2 0 Disk Connection Configuration Path through Server Configuration Non Transportable Not Supported Transportable Configuration Application Server Supported Transportable Configuration Backup...

Page 22: ...opy Service manually or automatically The software required to use the VMware Guest to Guest Backup FC function To use the VMware Guest to Guest Backup FC function the software listed is required JRE 1 7 x64 Required to be installed in the virtual machine in which the secondary VOL S VOL V VOL copied by VSS Provider is imported Since JRE is not included in the installer of VSS Provider JRE install...

Page 23: ... Required Every Parity Group Do not care Every LDEV_ID Do not care Every Host Group ID Do not care Every Pool THP Smart FS Table 3 Support scope of RSG assignment of each resource Support Privilege for RSG RSG Assignment Resource Supported With privilege Same RSG as P VOL Physical LDEV ID Non Supported Without privilege Non Supported With privilege Different RSG from P VOL Non Supported Without pr...

Page 24: ...rce it can be used if a user has appropriate privileges Placement location of command device which is connected to host Place a command device in each physical DKC when a command device is used in multiple virtual DKCs Table 4 Support scope of placement location of command device which is connected to host Remarks Support Placement location Supported Only command device in physical DKC Connecting ...

Page 25: ...ion of secondary VOL Removal of secondary VOL Secondary VOL pair operations Secondary VOL mapping Supported functions for Secondary site NOTE When VOL at the secondary site is operated replace primary volume with secondary volume of HA pairs See the high availability User Guide Creation of secondary VOL Removal of secondary VOL Secondary VOL pair operations Secondary VOL mapping NOTE Operation of ...

Page 26: ...Item Missing number Missing number Description Item Missing number Missing number Server Account Authentication In case of using VSS provider as the general user server information and disk array system information cannot be retrieved Administrative right should be given to the server account Also in case of Windows Server 2008 or later and use VSS Provider with the Windows logon account having th...

Page 27: ... error is output in the event log Event ID 12362 How to create setup maintenance configuration and configuration files Use the configuration files which are automatically created during VSS HW provider installation Files that are made by other means by text editor or the like may be overwritten during installation repair installation or update installation If you delete a file by mistake restore t...

Page 28: ...S Provider See Preparing configuration files and restarting RAID Manager HORCM page 43 for details In the case of the Ext Stor configuration or HA configuration do not describe HORCM_VCMD in the HORCM CONF configuration file Do not use the HORCM CONF configuration file used by VSS Provider except for the purpose of VSS Provider Host group creation Host groups must be created in disk array systems ...

Page 29: ...the application server in RDM physical compatibility mode Command device In case of using XP P9500 XP7 disk array systems command device must be mapped on the application server backup server in RDM physical compatibility mode SCSI controller type SCSI controller type of the virtual machine supports LSI Logic SAS SCSI controller created by VSS Provider If RDM required sufficient free virtual devic...

Page 30: ...d Changing the configuration file or the maintenance configuration file The VSS HW provider GUI will need to be restarted when a change to the configuration file or the maintenance configuration file are made while they are in use Restarting a server during a backup When the server reboots during a backup depending on the backup software and the timing of a server reboot the pair state will be PSU...

Page 31: ...y for Windows contact Windows support center Event ID 12329 12330 Referring to Chapter 2 3 and 8 4 confirm prerequisites have been completed Follow the flow chart in Figure 8 3 Event ID 12293 Visit the following for details http support microsoft com kb 972135 en us Event ID 12297 Visit the following for details http technet microsoft com en us library dd364933 v ws 10 aspx Event ID 12298 Visit th...

Page 32: ...ons are necessary Do not execute a concurrence configuration change from other applications Storage Management Software and so on Make out the schedule not to execute a concurrence configuration change using VSS Provider GUI tool from other servers Restart VSS Provider GUI tool when you change the setting of a priced option in the disk array system A volume status at the time of ResyncLuns abnorma...

Page 33: ... to the backup failure http msdn microsoft com en us library windows desktop aa384620 28v VS 8 5 29 aspx If this failure occurs frequently consolidating the owner node of the virtual machine in one node is recommended Confirmation procedure 1 Deploy the target cluster from the failover cluster manager and click Role 2 Check Owner node of the virtual machine displayed in the Role list 3 If owner no...

Page 34: ...unction of GUI tool System VSS Provider User used when registered using the ADD Storage function of GUI tool Windows logon account GUI tool LUSE Volume Unsupported Operation when Online Migration is running Unsupported Multiple generation management by enabling Snapshot resync mode When Snapshot resync mode is enabled the created V VOLs are retained in PAIR status Therefore splitting pairs enables...

Page 35: ... subsection 3 2 3 If the following error message is output in the VSS provider log this error may fall under the points to note stated above In this case review instance number of RAID Manager of each virtual machine ERROR E1000149 CHiCommandProcessor GetRaidcomXError Raidcom operation returned an error response Error Raidcom Error 8 raidcom EX_OPTINV A specified option is invalid Using up to four...

Page 36: ...ion of VSS Provider using the GUI tool Confirming environmental prerequisite of VMware Guest to Guest Backup FC function Confirm that the environmental prerequisites are fulfilled just only when using the VMware Guest to Guest Backup FC function See The software required to use the VMware Guest to Guest Backup FC function page 22 Registering vCenter Server Register vCenter Server in VSS Provider b...

Page 37: ...c folder For information about the HORCM_CONF configuration file see User edit files User edit files Setup and configuration files are created in the specified installation folder during the VSS Provider installation If a file already exists the file remains and is not overwritten Users must edit each file as needed See Restrictions and points of consideration related to the environmental configur...

Page 38: ...e is in the line and all blank spaces before IP address before Formatting examples Comment One Comment Two Comment Three Comment Four Comment Five Lines consisting of only spaces or line feeds Enter blank or line feeds when needed Log output level Specify the log output level for the log file You can change the log output level with the value of level See for the log output level to specify NORMAL...

Page 39: ...shp_retrycount 30 Description Entry format Item Missing number Missing number Missing number Serial number Serial number of the disk array system When you register a disk array system by the Add Storage function of the GUI tool GUI tool writes the serial number in the setup file To cancel registration it is necessary to manually delete the serial number of the registered disk array system which yo...

Page 40: ...mber of unmapping retries of secondary VOL Specify the number of retries when unmapping the secondary VOL S VOL V VOL from the import destination server during the backup completion process Specify the number of retries between 10 and1000 times the number of retries should be specified in single byte decimal numbers If this value is omitted or an invalid value is used or the value is outside the m...

Page 41: ...napshot pair perform a backup operation and delete the created V VOLs after completing the backup If the value is omitted or an invalid value is used Snapshot resync mode uses the default value OFF Formatting SnapshotResyncMode ON SnapshotResyncMode OFF Log output level and log type MINIMAL INFO ENTER EXIT Default STAT WARN ERROR PARAM NORMAL Recommended level INFO ENTER EXIT DBG1 Default STAT WAR...

Page 42: ... following example 23 becomes the data pool Fast Snap pool number for serial number 53115 The replication THP pool number and management area THP pool number become the same Example datapool 53115 23 datapool 53115 127 When the log output level default backup mode waiting time for resource lock the number of VSSHP retries the number of secondary VOL unmapping restore mode and Snapshot resync mode ...

Page 43: ... generations in single byte decimal numbers Leading zeros 0 are not required The number of generations is set to three by default If this value is omitted a non allowed value is used or the value is outside the maximum and minimum values five is used as the number of generations Formatting MaxBackupIndex number of generations Example 2 Maintenance configuration file MaxFileSize 100 MaxBackupIndex ...

Page 44: ...ile item description and entry format HORCM_CMD Physical drive number of the command device Specify the physical drive number with the value in num For details about the HORCM CONF configuration file and conformation method of physical drive number see RAID Manager User Guide chapter 2 Configuration Definition Files Format PHYSICALDRIVE num Example 4 HORCM CONF configuration file dev_namedev_name ...

Page 45: ...nfiguration file horcm700 conf to the C HORCM etc folder 2 Open the command prompt and enter the following commands a CD C HORCM etc b C HORCM etc SET HORCM_CONF C HORCM etc horcm700 conf c C HORCM etc SET HORCMINST 700 d C HORCM etc horcmstart exe NOTE If the startup fails in step d confirm that the instance number the installation folder and the command device settings are specified correctly Fo...

Page 46: ...air status of the Create one or more S VOLs for the target P VOL Pair status target P VOL does not matter Even an SMPL status is acceptable When VSS Provider creates a V VOL dynamically during a backup and creates a Snapshot pair do not exceed the maximum number of pairs allowed in the disk array system Also as one Snapshot pair is created dynamically by one backup operation make the number of pai...

Page 47: ...rver The state of all mapped command devices must be Normal Perform the following settings on a command device User certification Valid If the Ext Stor configuration is used by multiple physical DKCs or HA configuration place a command device in meta_resource RSG 0 of each physical DKC Also map it onto the host group of the target server and command devices of all physical DKC must be recognized M...

Page 48: ...D assignment procedure to RSG 1 Remove the assignment of virtual LDEV ID from the physical LDEV ID which is assigned to RSG 2 Assign the physical LDEV ID to RSG which P VOL belongs to 3 Assign the virtual LDEV ID to the assigned physical LDEV ID Before assigning LDEV ID After assigning LDEV ID 16 When configuring Ext Stor if the pair operation of Business Copy and Snapshot pair is performed create...

Page 49: ... Control Panel Programs Programs and Features to confirm HP XP Storage Adapter for Microsoft Volume ShadowCopy Service x64 has been removed NOTE The installation folder of VSS Provider including log files and setup files are not removed during the uninstallation Remove the folder as needed To uninstall the VSS provider using an installer do the following 1 Double click the installer to start the i...

Page 50: ...layed if there are any applications using files that need to be updated 7 Select Automatically close and attempt to restart applications 8 Click OK to start the uninstallation You will receive a message letting you know when the VSS Provider is uninstalled 9 Click Finish 10 Select Start Control Panel Programs Programs and Features to confirm HP XP Storage Adapter for Microsoft Volume ShadowCopy Se...

Page 51: ...5 Missing number 51 ...

Page 52: ...displayed if there are any applications using files that need to be updated 3 To start the repair installation do one of the following Select Automatically close and attempt to restart applications and then click OK A Maintenance Complete message is displayed showing that the installation of VSS Provider is complete Proceed to step 4 Select Do not close applications A reboot will be required and t...

Page 53: ...t in the target P VOL S VOL creation button will be inactive and S VOL cannot be created Pair status of the S VOL created will transit to the PAIR status Delete S VOL Removes the selected S VOL Resynchronize BC pair Resynchronizes selected BC pairs of S VOL BC pair split Split BC pairs of selected S VOL Snapshot Display Snapshot pair Displays a list of the pair status of each V VOL and its specifi...

Page 54: ...s HP VSS Hardware Provider VSS Hardware Provider configuration In the case of Windows2012 Windows2012 R2 From the Windows Start button navigate to Right click All Applications HP VSS Hardware Provider configuration NOTE In the case of the Server Core environment press ctrl shift esc at the same time and specify file the making of the new task and execute cmd exe to launch the command prompt Go to ...

Page 55: ... five digits serial number Example If the serial number is 2 enter as 300002 In the case of virtual DKC enter the serial number of virtual DKC 3 Enter the User Name and Password Input is limited to up to 255 single byte alphanumeric characters 4 Click OK The Loading added storage information please wait message is displayed on Storages window until the connection to a disk array system is complete...

Page 56: ...ow by clicking on the plus mark icons When you click on an LU in the P VOL lists window the information for all S VOLs forming a pair with it are displayed in the S VOL list window S VOLs are displayed in the S VOL list window only when the corresponding P VOL is mapped NOTE In the case of the HA configuration S VOL which is paired with P VOL to be operated in the virtual DKC at the HA primary vol...

Page 57: ...completed Pair Status changes to PAIR Deleting an S VOL To delete an S VOL 1 Right click on the S VOL in the S VOL list 2 Select Delete LU The Delete S Vol confirmation window is displayed 3 Click Yes to delete the S VOL The S VOL is deleted from the S VOL list list NOTE Click No to cancel the deletion of the S VOL For the VMware Guest to Guest Backup FC function a dialog box to confirm that the S...

Page 58: ... V VOL which is paired with P VOL to be operated in the virtual DKC at the HA primary volume side is displayed V VOL list window properties LUN LU number Pool Number Data pool number Pool Type Pool Type Pair Status Pair status Deleting a V VOL To delete a V VOL list 1 Right click the V VOL in V VOL list 2 Select Delete LU 3 Click Yes Y to delete the V VOL Deletion processing of the V VOL begins Af...

Page 59: ... the storage 2 only 1 is displayed for the pool Data Pool Data pool Fast Snap pool number Pool Type Pool Type Total Capacity Data pool Fast Snap total capacity Available Capacity Data pool Fast Snap pool free space VSS Provider behavior Use Snapshot as default option for VSS checkbox In case that the checkbox is selected VSS Provider executes a backup using the Snapshot function In case that the c...

Page 60: ...er Server can be registered Information of the registered vCenter Server will be taken over even VSS Provider is replaced Uninstallation Installation Update installation If IP address and Windows logon account information of vCenter Server have been changed execute Register Server again Repair installation when starting the GUI Tool If the GUI tool is started in accordance with the starting proced...

Page 61: ...atus and operating for the disk array system use the following storage management software XP P9500 Remote Web Console RAID Manager XP7 Command View Advanced Edition RAID Manager If the processing time is longer than usual and no error messages are output there may be a problem with the system configuration or the network Do the following If a problem occurs using the installer If a problem occurs...

Page 62: ... serious problem has occurred Operation cannot continue W Warning although there was a definition error a value was assumed and operation continued S Status the status information about processing Action is not required I Info output information about internal processing Action is not required Viewing messages See Figure 14 page 64 and Table 11 page 65 for details of the log file format Figure 13 ...

Page 63: ...log folder in the installation folder of VSS Provider If you used the default the installation folders the log files are saved in C Program Files HP VSSProvider log Table 10 List of log files Log file type Log file name Item Log file hivss log VSS Provider log Backup log file hivss log num Temporary log file hivss log tmp Backup temporary log file hivss log tmp num Overflow log file hivss log num ...

Page 64: ...ckup Temporary log files are generated during the log rotation of the temporary log files A backup temporary log file is generated when the file size of the temporary log file exceeds the rule size num The generation of the log 1 the number of generation Smaller numbers are chronologically newer Overflow log files Overflow log files are generated to prevent the loss of a log file when a locked fil...

Page 65: ...is displayed Enclosed by Variable Character strings Class name and method name Class names were described previously Class name and the method name are divided with The value or message returned by each method Variable Character strings Text message Generation management of log files The log files output by VSS Provider and the GUI tool can be managed by generation by specifying the number of gene...

Page 66: ...g output Figure 15 page 67 shows an outline of log generation management behavior when the number of generations is set to 3 The VSS Provider log is used in this example NOTE Unlike backup log files overflow log files are not automatically removed This does not cause any problems even if an overflow file becomes older than the last generation backup log 66 Troubleshooting ...

Page 67: ...uring the VSS Provider installation an error message is displayed in a dialog box E2008001 Message The user does not have Administrator privilege to run this setup Please run this setup with the user having Administrator privilege Explanation The installer was started by a user without Administrator rights Error messages 67 ...

Page 68: ...talled Install the VSS Provider in a 64 bit operating system environment E2008004 Message The current installed version is not upgradable Please uninstall the installed product first Then run this setup again Explanation For the installed version upgrade installation is not supported Recommended action Upgrade installation process is suspended as the version of installed VSS provider is not suppor...

Page 69: ...essage Failed to check License key Explanation A fatal error occurred by license key certification processing on the Enter License Key screen Recommended action See Environmental Prerequisites page 12 and confirm whether it meets prerequisites E2008014 Message Destination path is too long Explanation Path length of the installation folder specified exceeded the path length which could be specified...

Page 70: ...stall the newer version first Click OK to exit the wizard Explanation A later version newer version has already been installed Recommended action Upgrade installation does not support the downgrade to the lower version older version To install a lower version see Section 5 2 Message Error 1310 Error writing to file File path Verify that you have access to that directory Explanation There is no wri...

Page 71: ...isk cannot be specified to the installation drive Specify a drive to meet prerequisites See Message Error 1606 Could not access network location Folder path Explanation Installation could not complete Recommended action Network drive or removable disk cannot be specified to the installation drive Specify a drive to meet prerequisites See Message Error 1628 Failed to Complete Installation Explanati...

Page 72: ...as part of the setup did not finish as expected Contact your support personnel or package vendor Message Explanation Installation could not be done to the specified install drive Or because a component necessary for uninstallation does not exist uninstallation could not complete Recommended action Network drive or removable disk cannot be specified to the installation drive Specify a drive to meet...

Page 73: ...erequisites page 19 Message The path File path cannot be found Verify that you have access to this location and try again or try to find the installation package Installer name in a folder from which you can install the product Product name Explanation The installer for a file path could not be found so that setup processing could not be done Recommended action Repair installation from the install...

Page 74: ...r available space to meet prerequisites See Server prerequisites page 19 If you start an installer concurrently execute preceding installation processing After this message is displayed a folder choice screen is displayed but select cancel button and cancel following installation processing Message Error 1618 Another installation is already in progress Complete that installation before proceeding ...

Page 75: ...cted by event logs in Table 8 3 2 1 take action against back dated errors and alert event IDs 5001 Type Error Message The VSS Hardware Provider was unable to load Error Error number Explanation Cannot load VSS Provider Recommended action 1 Execute repair install See Chapter 6 2 Execute new installation See Section 3 1 once after having uninstalled See Chapter 4 5004 Type Error Message Failed to cr...

Page 76: ...argeted for a backup was specified Specify another P VOL 2 An error occurred when an operation command was given to a disk array system See About errors attributable to disk array systems page 133 5010 Type Error Message Failed to delete S VOL LU number of S VOL for P VOL LU number of P VOL Error Error number Explanation Failed to remove of S VOL for P VOL Recommended action An error occurred when...

Page 77: ...d was given to a disk array system See About errors attributable to disk array systems page 133 5017 Type Error Message Failed to create V VOL for P VOL LU number of P VOL Error Error number You must use a RAID level with redundancy for both the P VOL and data pool as RAID 0 is not supported Explanation Cannot create V VOL for P VOL RAID0 is not supported Recommended action P VOL of Snapshot becam...

Page 78: ...d is not PSUS restore operation cannot be performed Change the HA pair status to PSUS using the storage management software 2 An error occurred when an operation command was given to a disk array system See About errors attributable to disk array systems page 133 5021 Type Error Message Failed to create Business Copy pair P VOL LU number of P VOL S VOL LU number of S VOL Error Error number Explana...

Page 79: ...rray system is set and set if not Expand the capacity if there is insufficient space for the data pool XP7 1 1 In the case of the virtual DKC which straddles multiple physical DKCs confirm that the pool number specified in the configuration file exists in each physical DKC 2 2 If the pool of the pool number which was identical with the each physical DKC has not been set set the pool 2 An error occ...

Page 80: ... and retry Explanation Mapping to the backup server of the secondary VOL S VOL V VOL failed Recommended action Create a host group which registers WWN of the backup server using Storage Management Software 5030 Type Error Message The VSS Hardware Provider message catalog does not exist Explanation Message catalog used with the VSS Provider does not exist Recommended action Repair install 5032 Type...

Page 81: ...ion Explanation Because a log file could not be rotated an overflow file was created Recommended action 1 Check whether a backup log file is locked or read only 2 If there is an unnecessary overflow log file delete it NOTE An overflow log file with a creation date older than the oldest backup log file is unnecessary 5034 Type Error Message ResyncLuns failed Please check the disk Disk Number of des...

Page 82: ...tion file not found filename Explanation The setup file is not found Recommended action Confirm that the setup file is stored in the installation folder of VSS Provider If the setup file does not exist create the setup file and save it in the installation folder See Subsection 3 2 1 E100000D Message Invalid IP IP address in configuration file Explanation The value of the IP address specified to th...

Page 83: ...mand device is set and set one if not 2 Confirm whether it falls under a limit in the use of RAID Manager See Table 2 5 2 3 3 In case of using VMware Guest to Guest Backup FC function VSS Provider may be used from the multiple virtual machines on the same ESXi at the same time This error is output due to an occurrence of IO conflict between instances depending on the timing of process request to t...

Page 84: ...1000058 Message Failed to connect to device IP IP address Error Error code Explanation Cannot connect to the disk array system corresponding to the IP address specified in the setup file Recommended action 1 Perform the following using Storage Management Software 1 Confirm the IP address of the disk array system and set the IP address of a proper disk array system to the setup file See Subsection ...

Page 85: ...Message Failed to register with SNM API Error errorCode Error code IP IP adores IP address Serial Number device number Failed to register the specified disk array system Explanation Recommended action 1 Confirm the IP address of the disk array system using Storage Management Software and set the IP address of a disk array system with the proper format in the setup file See Subsection 3 2 1 2 Re ex...

Page 86: ...fter registration of the disk array system when you delete utlprm inf utlprm2 inf and utlprm3 inf from the installation folder of VSS Provider and use VSS Provider 2 Delete utlprm inf utlprm2 inf and utlprm3 inf from the installation folder of VSS Provider and re register the disk array system using the GUI tool 3 An error occurred in API of the storage management software For the action to deal w...

Page 87: ... code Explanation An error occurred while recognizing the disk array system Recommended action 1 Confirm and perform the followings using Storage Management Software XP P9500 XP7 Confirm that the host mode setting of the host group has been set to Windows If the setting has been set to other than Windows set it to Windows 2 An error occurred when an operation command was given to the disk array sy...

Page 88: ...o get LU object for LU LU number of secondary VOL Explanation Cannot get LU information of the secondary VOL S VOL V VOL Recommended action 1 Confirm that the primary VOL exists in the disk array system using Storage Management Software 2 An error occurred when an operation command was given to the disk array system See About errors attributable to disk array systems page 133 E10000C7 Message getP...

Page 89: ...utable to disk array systems page 133 E10000CD Message Failed to delete S Vol LU number of S VOL Explanation Cannot delete S VOL Recommended action An error occurred when an operation command was given to the disk array system See About errors attributable to disk array systems page 133 E10000D0 Message Failed to delete Snapshot pair P Vol LU number of P VOL V Vol LU number of V VOL Explanation Ca...

Page 90: ...using Storage Management Software E10000D7 Message Failed to create Snapshot pair for P Vol LU number of P VOL There are no data Fast Snap pools available Explanation Cannot create Snapshot pair Recommended action 1 Perform the following using Storage Management Software XP P9500 XP7 1 If Snapshot P P is not valid make it valid See Table 3 3 2 2 Delete any Snapshot pairs which are not used when th...

Page 91: ...commended action 1 Perform the following using Storage Management Software XP P9500 XP7 1 If Snapshot P P is not valid make it valid See Table 3 3 2 2 Delete any Snapshot pairs which are not used when the number of Snapshot pairs has reached the maximum 3 Delete any V VOLs which are not used when the number of V VOLs has reached the maximum 4 Delete any host groups which are not used when the numb...

Page 92: ...ble to disk array systems page 133 E10000DB Message Shadow copy LU number of S VOL V VOL is not mapped to a valid port Explanation Because the S VOL V VOL is not being mapped backup processing failed Recommended action 1 Confirm that the problem does not fall under the limits of interrupt operation from other applications See Table 2 5 2 1 2 Perform the following using Storage Management Software ...

Page 93: ...e from Secondary VOL S VOL V VOL to P VOL Recommended action 1 Perform the following using Storage Management Software XP P9500 XP7 1 Confirm that the user account and password that you input are correct 2 Confirm that Storage Administrator View and Modify authority is assigned to a user account and assign it if not 3 When performing a restore operating using a cascade pair the restore operation c...

Page 94: ... Business Copy license on this array Explanation When executing Business Copy Snapshot the required information for the disk array system could not be retrieved Recommended action The setting of the disk array system includes an error Set the disk array system with reference to Section 3 3 E10000F4 Message Creation of S Vol failed The LU is already paired Explanation Creation of S VOL failed The p...

Page 95: ... cannot be created Explanation Creation of S VOL failed Recommended action Perform the following using Storage Management Software In addition delete any unused LUs in cases 1 3 below 1 Check whether the number of LUs in the disk array system has reached the maximum 2 Check whether the number of LUs in the RAID Parity group or THP Smart pool has reached the maximum 3 Confirm that the available spa...

Page 96: ...on command was given to the disk array system See About errors attributable to disk array systems page 133 E1000105 Message Failed to initialize S Vol LU Explanation Initialization of an S VOL failed Recommended action 1 Another application interrupted the creation of S VOL and P VOL or S VOL might have been deleted Confirm the existence of P VOL and S VOL and pair status using Storage Management ...

Page 97: ...k array systems page 133 E100010E Message Pair creation failed P Vol LU number of P VOL S Vol LU number of S VOL Explanation Creation processing of Business Copy pair or Snapshot pair failed Recommended action XP P9500 XP7 1 Confirm that the user account name and password that you input are correct 2 Using Storage Management Software confirm that Storage Administrator View and Modify authority is ...

Page 98: ...mmended action 1 Using Storage Management Software unmaps S VOL V VOL in the host group of the host group name of the message column In addition delete V VOL at the time of the backup in Snapshot 2 Check that it does not come into conflict with the operational restrictions and points of consideration when using RAID Manager See Table 2 5 2 3 3 An error occurred when an operation command was given ...

Page 99: ...in the setup file See Subsection 3 2 1 2 Confirm that only single byte alphanumeric characters were used in the setup file E1000138 Message Failed to connect to device Serial number serial number Error Error code Explanation Could not connect to the disk array system corresponding to the registered serial number Recommended action 1 Confirm whether HORCM starts 2 Confirm that the FC cables are con...

Page 100: ...r registration of disk array systems 5 Confirm the path definition of the command device 6 Create the host group where WWN of the backup server registered by using Storage Management Software in a backup server 7 Confirm whether the problem falls under the Restrictions and Points of Consideration when using multiple disk array systems of the XP P9500 XP7 Refer to Table 2 5 1 3 8 In the case of the...

Page 101: ...e HA configuration place a command device in the meta_resource RSG 0 of each physical DKC Also map it onto the host group of the target server and command devices of all physical DKCs must be recognized 10 An error occurred in the RAID Manager interface For the occurred error code and SSB code check the RAID Manager User s Guide for appropriate action If the problem has not been solved with the ac...

Page 102: ...guration file name Explanation Because the setup file was opened by another application it could not be updated Recommended action Close the setup file and re execute E2002003 Message AddStorage failed Password protection is enabled Explanation Because the Password Protection function is valid registration of a disk array system failed Recommended action Confirm the valid invalid setting of the Pa...

Page 103: ...ing using Storage Management Software 1 Confirm the IP address of the disk array system and type the correct IP address into the Add Storage dialog box 2 Confirm the valid invalid setting of the Password Protection function of the specified disk array system If it is valid change it to invalid 2 Confirm that the LAN cables are connected properly E2002006 Message Storage user ID is not registered E...

Page 104: ...the Add Storage dialog box E200200B Message Authentication is not required for this storage Adding without authentication Explanation Authentication information is not necessary to add the disk array system Recommended action Type only a correct IP address into the Add Storage dialog box A user name and password is not required E200200D Message Storage serial number is empty Explanation A serial n...

Page 105: ...ed Explanation Because Password Protection function is valid recognition of the disk array system failed Recommended action Use Storage Management Software to change the setting of the Password Protection function of the specified disk array system to invalid E2002012 Message Login failed Access denied config file is read only Explanation Because the configuration file is read only updating failed...

Page 106: ...ven to the disk array system See About errors attributable to disk array systems page 133 E2002015 Message Unable to get LU object for LUN serial number LU number of P VOL Explanation Could not get LU number information for the P VOL Recommended action 1 Confirm whether the P VOL exists in a disk array system using Storage Management Software 2 An error occurred when an operation command was given...

Page 107: ...d for this volume P Vol is being formatted Explanation Creation of S VOL failed P VOL is being formatted Recommended action Create the S VOL after P VOL formatting is complete E200201A Message Creation of S Vol failed The LU is already paired Explanation Creation of S VOL failed The pair status of the LU is already PAIR Recommended action The pair status of the specified LU is already PAIR Specify...

Page 108: ... been deleted or the pair state may have been changed Confirm the existence of P VOL and S VOL and check the pair status using Storage Management Software E200201D Message DeleteLun failed for S Vol LU number of S VOL Explanation Could not delete an S VOL Recommended action An error occurred when an operation command was given to the disk array system See About errors attributable to disk array sy...

Page 109: ...h or restart the GUI tool then re execute the remove of the S VOL 2 When the pair status of the S VOL is Split Pending wait for the pair status to become PSUS Alternately set the pair status to PAIR using Storage Management Software and then re execute 3 Confirm the valid invalid setting of the Password Protection function using Storage Management Software If it is valid change it to invalid 4 Usi...

Page 110: ...ommended action 1 Using Storage Management Software confirm that the P VOL exists in the disk array system 2 An error occurred when an operation command was given to the disk array system See About errors attributable to disk array systems page 133 E2002023 Message Configuration file is wrong Check hivsscfg log Explanation The setup file has an entry error or it is impossible to communicate with t...

Page 111: ...file See Subsection 3 2 1 2 Confirm that the instance of RAID Manager specified with the hiRaidcomX configuration file is started 3 Confirm that the hiRaidcomX configuration file has been saved in the single byte alphanumeric characters SJIS etc E2002025 Message Configuration file not found Explanation Cannot find the setup file Recommended action Confirm that the setup file is stored in the insta...

Page 112: ...age is output and execute the corresponding solutions 6 An error occurred when a pair operation command was given to the disk array system See About errors attributable to disk array systems page 133 E200202A Message Unable to get information from the device Explanation Cannot get information about the disk array system Recommended action Confirm the IP address of the disk array system using Stora...

Page 113: ...ot set Recommended action Set DMLU more than or equal to 10G byte in the disk array system using Storage Management Software E2002030 Message Invalid RAID type specified Explanation Invalid RAID type is specified Recommended action An invalid RAID type is specified for S VOL Specify any of RAID0 1 1 0 5 6 E2002032 Message Unable to retrieve volume information for P Vol LU of P VOL Explanation Cann...

Page 114: ... error occurred when an operation command was given to the disk array system See About errors attributable to disk array systems page 133 E200203E Message Error Unable to find the CM volume on this server Please configure a CM volume and expose it to this server Explanation Command device is not set Recommended action Map the command device using Storage Management Software E200203F Message There ...

Page 115: ...Recommended action 1 The specified P VOL may not be targeted for a backup Specify the correct P VOL 2 The specified P VOL may not be mapped to the VSS installation server application server Map it using Storage Management Software 3 Confirm the valid invalid setting of the Business Copy function using Storage Management Software If it is invalid change it to valid E2002043 Message S Vol cannot be ...

Page 116: ...r format completion S VOL is not found Recommended action During S VOL creation operation might have been interrupted by Storage Management Software and the P VOL or S VOL may have been deleted or the pair status might have been changed Confirm the existence of P VOL and S VOL and check the pair status using Storage Management Software E2002048 Message Creating S Vol failed The specified LU is in ...

Page 117: ...ng under the specified P VOL Confirm the pair status using Storage Management Software and re execute after waiting until the above status is removed 2 An error occurred when an operation command was given to the disk array system See About errors attributable to disk array systems page 133 E200204B Message Generic failure Explanation Processing failed Recommended action Reference the VSS Provider...

Page 118: ...sage No FC HBAs or iSCSI initiators available on the local server Explanation The disk array system is not connected to HBA of the server Recommended action 1 The server configuration might not be supported in the virtual environments With reference to Table2 3 2 1 confirm whether the configuration of the server is satisfied 2 In the case of FC environment confirm that the FC cables and HBA board ...

Page 119: ...ase of using the VMware Gust to Guest Backup FC function confirm that WWN of ESXi is used in the configuration file see Table 3 2 1 2 E2002057 Message Serial number serial number unable to unmask LUN LU to local server WWN name Explanation LU mapping failed Recommended action XP P9500 XP7 1 Using Storage Management Software confirm and perform the following operation 1 When the maximum number of L...

Page 120: ...sed 2 An error occurred when an operation command was given to the disk array system See About errors attributable to disk array systems page 133 E200205A Message Unable to retrieve the Array object information Explanation Cannot retrieve the storage information corresponding to the specified serial number Recommended action 1 Confirm whether HORCM starts 2 Confirm that the FC cables are connected...

Page 121: ... P9500 XP7 1 Using Storage Management Software confirm and perform the following operation 1 When a pair status for restore is not PSUS restore operation cannot be performed Using Storage Management Software make the pair status PSUS 2 When restoring a cascade pair if a pair status of other pairs except the pair to be restored is not PSUS a restore operation cannot be performed Make a pair status ...

Page 122: ... VOL with Error Code Error code Explanation Resynchronization failed when restoring Recommended action XP P9500 XP7 1 Using Storage Management Software confirm and perform the following operation When a pair status for restore is not PSUS restore operation cannot be performed Using Storage Management Software make the pair status PSUS XP7 In the case of the HA configuration if the HA pair status t...

Page 123: ... disk array system is set to disabled 5 Delete utlprm inf utlprm2 inf and utlprm3 inf Then re execute the disk array system registration with the GUI tool E20020B9 Message Error No devices found Please check whether the controller IP is added in the config file Explanation Could not connect to the disk array system Recommended action 1 Confirm the IP address of the disk array system using Storage ...

Page 124: ...seable LU and re execute E20020D1 Message Creation of S Vol failed No more pairs can be created Explanation Creation of S VOL failed No more S VOLs can be created Recommended action 1 Delete any unused Business Copy pairs when the number of Business Copy pairs has reached the maximum 2 The number of S VOLs for P VOL has reached the maximum Delete S VOLs which are not being used E20020D2 Message Cr...

Page 125: ...LUs in the RAID Parity group or THP Smart pool has reached the maximum 3 Check if the specified RAID Parity group or THP Smart pool has enough space 4 When using Account Authentication confirm that Storage Administrator View and Modify authority is assigned to the user account If it is not assign it 5 Confirm the valid invalid setting of the Password Protection function If it is valid change it to...

Page 126: ...port server in the configuration file and check that the error is solved 2 In the iSCSI environment start Microsoft iSCSI Initiator Service from Service in Management tool 3 See Subsection 2 3 2 and confirm that the server configuration has been supported 4 In case of using the VMware Guest to Guest Backup FC function confirm whether WWN of ESXi has been specified in the configuration file See Tab...

Page 127: ...iles and other error messages and take the corresponding action 2 An error occurred when an operation command was given to the disk array system See About errors attributable to disk array systems page 133 3 Confirm whether the problem falls under the limits for using RAID Manager See Table 2 5 2 3 E20020DF Message ResyncLuns failed Please check the disk Disk Number of destination LUN Explanation ...

Page 128: ...ce has not been used by another user Storage Management Software and so on For the confirmation method of the resource lock status see Section8 5 If the resource has been used by another user Storage Management Software and so on this message can be ignored 2 An error occurred when a resource was unlocked using RAID Manager See message ID solution for E1000149 3 Confirm that the command device set...

Page 129: ...plit Check the pair split status 6 An error occurred when a pair operation command was given to the disk array system See About errors attributable to disk array systems page 133 E20020E6 Message IP Addresses User Name or Password is incorrect Explanation IP address user name or password of vCenter Server is not correct Recommended action 1 Confirm that account of the specified user name is the ad...

Page 130: ...Files necessary to operate VSS Provider may be moved or deleted Execute the repair installation Restarting VSS Provider GUI tool after the repair installation is necessary 2 Confirm that JRE is installed 3 See Subsection 2 3 5 to confirm the required software settings to use the VMware Guest to Guest Backup FC function 4 If the VMware Guest to Guest Backup FC function is not used ignore this error...

Page 131: ...ion 1 Confirm that account of the specified user name is the administrator privileged account 2 Confirm that the specified IP address is for vCenter Server Check that the specified user name and password are the user name and password for the vCenter Server Windows logon account To specify the domain user name specifying domain name is not required Example For Domain name User name specify the use...

Page 132: ... has not been reaching the maximum If the target LU has been recognized and operation status in the device list does not show mounted a failure may occur in the vSphere environment See Subsection 8 4 2 3 See Subsection 2 3 5 to confirm the required software settings to use the VMware Guest to Guest Backup FC function 4 Confirm that no problem with the connection between vCenter Server and ESXi as ...

Page 133: ... 7 9 Error code Message Product Information P P Error occurredAPI Message SSB1 SSB1 SSB2 SSB2 Message Explanation Recommended action An error occurred in API of the storage management software If the corresponding message ID is displayed immediately before the error message an error may occur in API of RAID Manager Confirm appropriate action by referring to the RAID Manager User s Guide for the oc...

Page 134: ...k array system or volume for a backup is listed in the setup file Confirm the serial number of the target disk array system using Storage Management Software Confirmation of the disk array system condition Check for defects in the disk array system using Storage Management Software Confirmation troubleshooting using the RAID Manager User s Guide Do the general troubleshooting explained in Chapter ...

Page 135: ...ollowing points on vSphere Client vCenter Server and ESXi If any problem has been found ask for recovery Whether a machine is operating Whether any problem such as insufficient memory CPU high load or access concentration occurs Whether TCP IP communication between machines is enabled Confirmation and support after a recovery If an error occurs while using VSS Provider VSS Provider may have been s...

Page 136: ...et V VOL has not been set to RDM by using vSphere Client If RDM has been set delete V VOL after unmapping RDM An online status of the P VOL For a failure during a restore by ResyncLun confirm the online offline status of the P VOL When a failure occurs during a restore by ResyncLuns P VOL remains in offline status to protect the consistency of the data Set the target LUN online status from Server ...

Page 137: ...g problem occurrence When a problem cannot be settled by troubleshooting provide the following information Windows event logs Collect the application log and system log of the installation server of VSS provider If you install VSS Provider in the guest OS and back up the volume that is connected to the guest OS collect the custom view of the host OS server role event log of Hyper V To collect the ...

Page 138: ... VSS trace is collected collect a file specified in OutputFile Since the collection of VSS trace will start after populating the required command for the E2002056command prompt settings are required every time VSS trace is collected For example 1 Open a command prompt and move SDK to the installed folder 2 Populate the command For example vsstrace l 255 o c vsstrace txt VSS trace will start after ...

Page 139: ...ration method when VSS Provider is used in virtual DKC Virtual DKC Physical DKC Item Serial number of virtual DKC Serial number of physical DKC Add Storage serial number GUI User who has equal privileges to Storage User who has equal privileges to Storage User Administrator View Administrator View Modify for RSG of virtual DKC Modify for RSG of physical DKC 139 ...

Page 140: ...cal XP P9500 Serial number of virtual DKC XP P9500 Serial number of physical DKC XP P9500 serial number Physical DKC Serial number 54321 Configuration file Example of notation Example of notation Virtual DKC Serial number 12345 XP P9500 12345 XP P9500 54321 XP7 Serial number of virtual DKC XP7 Serial number of physical DKC Serial number of XP7 Physical DKC Serial number 2 Example of notation Examp...

Page 141: ...DKC Password Password associated with a user Displaying information Display information of virtual DKC Displaying command device Display command device of virtual DKC If multiple command devices of the registered storage are detected display one of the command devices If virtual DKC straddles multiple physical DKC display one of the command devices of physical DKC Pool list Pool which has a usage ...

Page 142: ...roduct documentation to identify the recommended software update method To download product updates go to either of the following Hewlett Packard Enterprise Support Center Get connected with updates page www hpe com support e updates Software Depot website www hpe com support softwaredepot To view and update your entitlements and to link your contracts and warranties with your profile go to the He...

Page 143: ...act your local service provider or go to the CSR website www hpe com support selfrepair Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement It provides intelligent event diagnosis and automatic secure submission of hardware event notifications to Hewlett Packard Enterprise which will initiate a fast and accurate resolution bas...

Page 144: ...t ProLiantServers Warranties HPE Enterprise Servers www hpe com support EnterpriseServers Warranties HPE Storage Products www hpe com support Storage Warranties HPE Networking Products www hpe com support Networking Warranties Regulatory information Belarus Kazakhstan Russia marking Manufacturer and Local Representative Information Manufacturer information Hewlett Packard Enterprise Company 3000 H...

Page 145: ...ear counting from within each new decade with 2000 as the starting point for example 238 2 for 2002 and 38 for the week of September 9 In addition 2010 is indicated by 0 2011 by 1 2012 by 2 2013 by 3 and so forth YYWW where YY indicates the year using a base year of 2000 for example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content declaration Ukraine RoHS material c...

Page 146: ...copy of data and host IO processing asynchronously FS Abbreviation for Fast Snap H HA Abbreviation for High Availability Host Group This is a logical component defined in a disk array system which connects the logical unit of a disk array system to a host that communicates via Fibre Channel FC J JRE Abbreviation for Java Runtime Environment L LDEV Abbreviation for Logical Device LDEV is an express...

Page 147: ...on for Virtual Volume vCenter Abbreviation for VMware vCenter Server vCenter Server vCenter Server is management server software from VMware Inc and is used to control the virtual environment overall Centralized control is available by collecting multiple ESX Servers at the data center VDKC Box Indicates the frame to manage the virtual ID which is configured in the physical DKC Virtual DKC This is...

Page 148: ...nformation 144 Turkey RoHS material content declaration 145 Ukraine RoHS material content declaration 145 remote support 143 S support Hewlett Packard Enterprise 142 T Turkey RoHS material content declaration 145 U Ukraine RoHS material content declaration 145 updates accessing 142 W warranty information 144 HPE Enterprise servers 144 HPE Networking products 144 HPE ProLiant and x86 Servers and Op...

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