HP X3800sb, User Manual, Page: 80 / 102

• CCAT (Computer Crash Analysis Tool)
• SEA (System Event Analyzer)
If you have a warranty or service contract with HP you are entitled to these tools free of charge. You
must, however, upgrade the tools at least once a year because the software expires after one year.
For more information about WEBES, see
http://h18023.www1.hp.com/support/svctools/webes/ .
To install WEBES on your storage system, run the setup executable located in the
C:\hpnas\Components\WEBES
folder.
Maintenance and service
HP provides specific documentation for maintaining and servicing your storage system and offers a
customer self repair program.
Maintenance updates
Regular updates to the storage system are supplied on the HP StorageWorks Service Release DVD.
The Service Release DVD can be obtained at
http://www.software.hp.com .
Individual updates for each product are available for download from the HP Support web site at
http://h18023.www1.hp.com/support/selfrepair/na/replace_part.asp .
System updates
System updates to the hardware (BIOS, firmware, drivers), critical updates, and hotfixes for the
operating system and other related software updates are bundled on the Service Release DVD.
Firmware updates
Firmware is software that is stored in Read-Only Memory (ROM). Firmware is responsible for the
behavior of the system when it is first switched on and for passing control of the server to the operating
system. When referring to the firmware on the system board of the server, it is called the System ROM
or the BIOS. When referring to the firmware on another piece of hardware configured in the server,
it is called Option ROM. Storage systems have hard drives, Smart Array Controllers, Remote Insight
Lights-Out Edition (RILOE), Remote Insight Lights-Out Edition II (RILOE II) and Integrated Lights-Out
options that have firmware that can be updated.
It is important to update the firmware (also called “flashing the ROM”) as part of regular server
maintenance. In addition, checking for specific firmware updates in between regular updates helps
to keep the server performing optimally. HP recommends checking for a firmware update before
sending a part back to HP for replacement.
Certificate of Authenticity
The Certificate of Authenticity (COA) label is used to:
• Upgrade the factory-installed operating system using the Microsoft Upgrade program for license
validation.
• Reinstall the operating system because of a failure that has permanently disabled it.
The COA label location varies by server model. On rack-mounted server models, the COA label is
located either on the front section of the right panel or on the right front corner of the top panel. On
tower models, the COA label is located toward the rear of the top panel of the server.
Troubleshooting, servicing, and maintenance 80