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Chapter 14 : Troubleshooting

•

Confirm that no obstructions, including your body, are between the 
smartphone and your hands-free device. For example, move your 
smartphone to the same side of your body as your hands-free device.

My smartphone seems to turn off by itself

Your smartphone has a power-saving feature that’s set to turn off the screen 
if it has been idle for one minute. You can change the auto-shut off interval 
(see 

Set the interval for turning the screen off automatically

).

If you restart your smartphone, wireless services, such as Wi-Fi and 
Bluetooth, are automatically turned on if they were on before the restart. 
However, if the smartphone can’t determine if a wireless service was on 
before the restart, that service does not automatically turn on (see 

Turn your 

smartphone on/off

). 

If the problem persists and you’re using third-party applications, see 

HP 

webOS App Catalog

 for additional suggestions.

My smartphone doesn’t ring

•

Make sure the 

ringer

 switch is turned on. If you can see the red next to 

the switch, the ringer switch is turned off. Slide the 

ringer

 switch on.

•

Check the ringtone volume. Open 

Sounds & Ringtones

 

 and drag the 

Ringtone Volume

 slider to the right to increase the ringtone volume.

•

If you are using a ringtone you installed, open 

Sounds & Ringtones

 

 

and tap 

Ringtone

. Tap the default ringtone for your smartphone. If 

selecting the default ringtone solves the problem, the ringtone you 
installed is not working properly. Delete the ringtone you installed from 
your smartphone by following the steps in 

Delete files and folders using 

USB Drive mode

.

My smartphone doesn’t vibrate

•

Make sure the 

ringer

 switch is turned on. If you can see the red next to 

the switch, the ringer switch is turned off. Slide the 

ringer

 switch on. (The 

ringer switch needs to be on to test vibrate mode.)

•

Make sure the vibrate settings are turned on:

•

Open 

Sounds & Ringtones

 . 

•

Under 

Ringer Switch Off

, tap 

Rings & Alerts

, and then tap 

Vibrate

.

•

Under 

Ringer Switch On

, tap 

Rings & Alerts

, and then tap 

Sound 

& Vibrate

.

•

Tap, hold, and drag the 

Ringtone Volume

 slider in either direction. The 

smartphone should vibrate, and the ringtone should play.

I am working with a support agent and need to find my IMEI 

number

Do one of the following:

•

Slide out the keyboard and look at the back of the smartphone. The IMEI 
number is located on the portion of the back that’s behind the screen.

•

Open

 

Device Info

 , 

tap 

More Info

, and tap 

Hardware

. The IMEI 

number is listed under 

Network

.

•

Open

 

Phone

  

and 

enter 

*#06#

 on the dial pad or the keyboard. 

Tap

.

Hands-free devices

I can’t make or receive calls using a Bluetooth

®

 hands-free 

device

•

If you have earphones connected to your smartphone, disconnect them.

•

Restart your smartphone (see 

Restart your smartphone

).

Summary of Contents for Veer

Page 1: ...User Guide ...

Page 2: ...atent pending This product also is licensed under United States patent 6 058 304 Email mobile number and related information required for setup and activation Actual speeds may vary Required data services sold separately unlimited plan recommended and may be required Not all web content may be available Open Source License information You can view the Open Source License terms on your smartphone T...

Page 3: ...cent search 36 Customize Just Type Chapter 4 Work with applications 40 Open applications 41 Go up one level in an app back gesture 42 Use the menus 43 Enter and save information 48 Close applications 48 Delete applications 48 Manage applications in Card view 50 Manage applications in the Launcher 52 Manage online accounts 54 View and work with notifications 55 Create and work with favorites Chapte...

Page 4: ...hotos 143 Videos 146 YouTube 147 Music 150 Amazon MP3 Chapter 10 Web and wireless connections 154 Wi Fi 158 Palm mobile hotspot 161 VPN 163 Web 169 Location Services 170 Google Maps 171 AT T Navigator 176 YPmobile 178 Bluetooth wireless technology Chapter 11 Documents 182 Quickoffice mobile office software 185 PDF View Chapter 12 HP webOS App Catalog and Software Manager 190 Browse applications in...

Page 5: ...g 233 Wi Fi 234 Web 235 Calendar and Contacts 238 Camera 238 Photos Videos and Music 239 Amazon MP3 239 HP webOS App Catalog 242 Transferring information to and from your computer 243 Backing up and restoring data 244 Updates 244 Transferring information from another HP webOS phone 244 Making room on your smartphone Glossary of Terms Online accounts available for HP webOS smartphones Specification...

Page 6: ...6 Contents ...

Page 7: ...Chapter 1 Welcome 7 Welcome Congratulations on the purchase of your HP Veer 4G In this chapter 8 Your HP Veer 4G 9 What s in the box 10 Where can I learn more ...

Page 8: ... also send email or surf the web while on a call Just Type Need to call Ed Just slide out the keyboard and type ed If he s listed in your Contacts you can get his numbers from the search results Tap a number and you ve made the call Just Type works just as fast when you need to search the web find info in an application on your smartphone start an action such as creating an email message or memo o...

Page 9: ... safety information in this guide may result in property damage serious bodily injury or death What s in the box All of the following items are included in the smartphone box Hardware HP Veer 4G USB cable charging and data transfer cable with magnetic connector AC charger Standard lithium ion battery installed and nonremovable 3 5mm headset adapter Print material Quickstart Guide Limited Warranty ...

Page 10: ...art up help Visit palm com gettingstarted to view videos on basic topics such as managing info transferring data and maximizing battery life Tools available from online support Visit palm com support to access the 200 page User Guide detailing every facet of your smartphone On the support site you can also edit your Palm profile watch how to animations and access a tool to help you export data fro...

Page 11: ...es and get help and advice from fellow customers Self paced learning guides Visit learning palm com to take a free online tutorial about your new smartphone Available in English only Customer service from AT T For questions about your mobile account or features contact AT T customer care ...

Page 12: ...12 Chapter 1 Welcome ...

Page 13: ...and get it running Then learn about the gestures that make moving around on your smartphone easy Later after you re familiar with your smartphone you ll want to personalize the settings and add applications to make it uniquely yours In this chapter 14 Get to know your smartphone 18 Set up your smartphone 19 Charge the battery 21 Turn your smartphone on off 23 Use gestures tap swipe drag flick pinc...

Page 14: ...n other gestures here See Use gestures tap swipe drag flick pinch 5 Keyboard See Use the keyboard 6 Charger connector Connect the magnetic end of the USB cable to charge your smartphone battery see Charge the battery or copy files see Copy files between your smartphone and your computer Connect the magnetic end of the 3 5mm headset adapter provided to connect a 3 5mm headset see Use a wired headse...

Page 15: ...composing or to accept information you entered in a field See Enter information in a field 6 Sym Press to enter symbols and accented characters that don t appear on the keys See Enter characters from the symbols table Touchscreen Card view 1 Just Type field Displays text you type to look for create or use information on your smartphone without needing to go to a specific app See Just Type 2 Wallpa...

Page 16: ...s low See Charge the battery Airplane mode is turned on This means that the phone Bluetooth wireless technology feature and the Wi Fi and VPN features are off incoming calls go to voicemail See Turn wireless services off airplane mode Wi Fi is turned on The number of filled in bars denotes signal strength See Wi Fi The smartphone is searching for a Wi Fi network The phone is on The number of fille...

Page 17: ...does not affect music or video playback sounds 3 Lanyard loop 4 SIM card slot See Insert the SIM card and set up your smartphone A Bluetooth connection is in progress A Bluetooth connection has been made Your smartphone is performing a search on the characters you entered If you are in Card view or the Launcher your smartphone conducts a global search on your smartphone see Just Type If you are in...

Page 18: ...sert the SIM card Note the position of the notch Notch 3 Close the SIM card slot cover 4 Press and hold the power button on the upper right corner of your smartphone until you see a logo on the screen approximately five seconds Your smartphone needs a few seconds to start up 5 Follow the onscreen instructions to complete setup 6 To create a Palm profile enter a working email address create a passw...

Page 19: ... smartphone A Palm profile account is automatically created for you on your smartphone In this account you can store Contacts and Calendar info that you don t store in online accounts like Google or Exchange NOTE You cannot access Palm profile data on the profile website You can access the data on your smartphone only Info stored in your Palm profile account as well as info you have in application...

Page 20: ... the interval for turning the screen off automatically Keep your battery away from direct sunlight and other sources of heat Temperatures over 113 degrees Fahrenheit 45 degrees Celsius can permanently reduce the capacity and life span of any lithium ion battery As with any mobile phone if you are in an area with no wireless coverage your smartphone continues to search for a signal which consumes p...

Page 21: ...on and idle the screen first dims and then turns off This also is normal behavior caused by the auto shut off interval You can adjust this auto shut off interval to be as long as three minutes see Set the interval for turning the screen off automatically At first the screen dims as a power saving measure Just tap the screen to brighten it Then if your smartphone remains inactive for the full inter...

Page 22: ...o your mobile network so that you can make and receive phone calls and use other wireless services if supported by the local network If airplane mode is turned on you need to turn it off before you can connect to your mobile network Tap the upper right corner of any screen to open the connection menu Tap Turn off Airplane Mode When your smartphone locates a signal AT T appears in the upper left of...

Page 23: ...ned off To turn both the screen and wireless services back on press and hold power until a logo appears onscreen Use gestures tap swipe drag flick pinch Gestures are an important basic part of your smartphone They re easy to learn and they make working with the smartphone fast You make most gestures with one finger For a few you need two Make gestures with the tip of your finger Do not use your fi...

Page 24: ...ore general view of the application you re working in For example when you finish reading an email message make the back gesture to close the message and return to your list of messages Or when you finish writing a memo make the back gesture to close and save the memo and return to the display of all your memos When you make the back gesture in an application and that s the only screen of that app...

Page 25: ...up or down a list Close an application To close an application in Card view flick the card up toward the top of the touchscreen This is called throwing the card off the top of the screen Delete a list item In some applications such as Email Messaging Tasks Music and Bluetooth you can throw a list item off the side of the screen to delete the item Throw the item off the side of the screen If prompt...

Page 26: ... Zoom in pinch out to increase the size of items on the screen Email Web Photos PDF View and Google Maps Place two fingers on the screen and spread them slowly apart Zoom out pinch in to decrease the size of items on the screen Email Web Photos PDF View and Google Maps Place two fingers on the screen and bring them together Zoom in or out a fixed amount Web Photos Quickoffice mobile office softwar...

Page 27: ...nformation on working with text after you select it see Cut copy and paste information and Use the Copy All or Select All feature Insert the cursor in a text field Tap the location Move the cursor Tap the location to insert the cursor Press and hold Option Place your finger anywhere onscreen and drag your finger in the direction you want to move the cursor ...

Page 28: ...tap the paragraph Tapping any part of the highlighted selection deselects it Update the HP webOS operating system HP provides updates to your smartphone s operating system Update notifications are sent to your smartphone automatically when a system update is available see Respond to a system software notification When you update your smartphone s operating system your personal information and file...

Page 29: ...martphone automatically downloads a system update if one is available you don t have to do anything If Wi Fi is not turned on when the update becomes available the HP servers continue to check your device for Wi Fi availability If you do not have Wi Fi turned on anytime within a few days of the system update notification your smartphone automatically downloads the update over the AT T network the ...

Page 30: ...30 Chapter 2 Basics ...

Page 31: ...ou want to do with the text you typed use it to search the web post it to your Facebook page send it as a message save it as a memo Just Type opens the app you need to complete your task In this chapter 32 Just Type overview 32 Get in touch with a contact 33 Search the web 33 Find information in an application on your smartphone 34 Create a new item such as a message or memo 35 Open an application...

Page 32: ...r Twitter status see Create a new item such as a message or memo Open an app see Open an application You can also start a search by copying text in another application opening the Launcher or Card view and pasting the text The text appears at the top of the screen as the search term To paste using the application menu Edit Paste in Card view you first need to tap the Just type box If you paste by ...

Page 33: ...ems on your smartphone suggestions are displayed automatically Tap one to search on it To search the web using a different search engine Under Launch Search tap a search engine name If the search engine is for a specific website such as Wikipedia your smartphone searches that site only Find information in an application on your smartphone You can search for email messages web bookmarks and website...

Page 34: ...ou re in one of those apps from the list view type the file name a few words from a memo or a contact name initials address or number See the individual application sections for details You can also enter a search term in the Help application to search for help content related to the term Create a new item such as a message or memo You can use Just Type to create a new item such as an email messag...

Page 35: ...es Wireless Calendar Datebook Meetings Events Clock Alarm Time Watch Contacts Addresses People Date Time Clock Settings Preferences Device Info Settings Preferences Reset Email Mail Google Maps Maps Location Services Settings Preferences Memos Notes Stickies Notepad Messaging Text SMS MMS IM Instant Chat Music Songs Tunes Audio PDF View Acrobat Phone Dial Photos Pictures Quickoffice Word Excel Pow...

Page 36: ...want The list contains two types of search engines Engines that search the entire web such as Google and engines that search within a specific website only such as Wikipedia Applications If you include applications in your searches any matching items in those applications are included in your search results To add an application to your search results tap Add Application Searches and then tap the ...

Page 37: ...list displayed in App Catalog see HP webOS App Catalog and Software Manager 4 Optional Within any of the sections in Just Type preferences Launch Search Quick Actions and so on you can change the order of the items by tapping and dragging This changes the order in which the items appear in the Just Type search results TIP There s another way to add a search engine to Just Type If you open a web pa...

Page 38: ...38 Chapter 3 Just Type ...

Page 39: ...ard view Once you become familiar with using menus Text Assist favorites online accounts and notifications you can manage your apps with ease In this chapter 40 Open applications 41 Go up one level in an app back gesture 42 Use the menus 43 Enter and save information 48 Close applications 48 Delete applications 48 Manage applications in Card view 50 Manage applications in the Launcher 52 Manage on...

Page 40: ...ges 1 If you re in an app tap the center of the gesture area to display Card view 2 In Card view tap 3 To find the app you want flick up or down to see all the icons on a page To see other pages swipe right or left on the screen or tap the arrows in the upper left and upper right corner of the screen 1 Page indicator shows that there are pages to the right of the current page Tap the arrow to move...

Page 41: ...and open one of its applications 1 Drag up slowly from the gesture area to the screen NOTE Don t confuse this drag up with the up gesture which is a quick flick up from the gesture area to the screen 2 Move your finger to the application icon When you see the app name appear lift your finger The application opens Go up one level in an app back gesture The back gesture takes you up one level from a...

Page 42: ...pplication menu of every application 1 In an app do one of the following Drag down from the upper left corner of the smartphone above the screen onto the screen Tap the application name in the upper left corner of the screen 2 Tap a menu item to open it If a menu item displays a right pointing arrow tap the item to display the submenu for that item for example tap the Edit menu item to open a subm...

Page 43: ...ols that appear above the letters on the keys see Enter alternate keyboard characters or to move the cursor see Text selection gestures 2 Shift See Enter uppercase letters and Text selection gestures 3 Space 4 Backspace 5 Enter Press to enter a line return for example in a memo or in an email message you are composing or to accept information you entered in a field see Enter information in a field...

Page 44: ...he symbols table You can enter symbols and accented characters that don t appear on the keys by using the symbols table See Symbols and accented characters for a list of the available symbols and accented characters 1 Press Sym to display the symbols table 2 Narrow the list by pressing the key that corresponds to the character you want For example to enter an é press e 3 Scroll to find the charact...

Page 45: ...d If the ringer switch is turned off the smartphone vibrates instead of playing a sound If auto correction doesn t recognize a spelling it highlights the word with an orange underline Tap the word to display a list of close matches and then tap the correct word If the word is spelled correctly as you typed it tap the word and then tap to add the word to the auto correction dictionary A notificatio...

Page 46: ...words and shortcuts 1 Open Text Assist 2 Tap Edit User Dictionary 3 To edit the auto correction dictionary tap Learned Words and do any of the following To add a word Tap enter the new word and then tap Add To change the spelling of a word Tap the word and then type the correction to the word Tap Done To delete a word Throw the word off the side of the screen Tap Delete to confirm 4 To edit the sh...

Page 47: ...ully cut copied or selected Use the Copy All or Select All feature Some applications offer a Copy All menu option For example in Messaging you can start or open a conversation open the application menu and tap Edit Copy All This saves the entire conversation as plain text which you can paste in a memo email message and so on Other apps offer a Select All menu option For example in Memos you can op...

Page 48: ...Launcher see Open an application in the Launcher 2 Scroll to the page containing the app you want to delete 3 While pressing and holding Option tap the app icon 4 Tap Delete Manage applications in Card view Card view displays open applications as small cards so that you can easily scroll through them and drag them to change their order When you have no open applications your smartphone displays Ca...

Page 49: ... and unstack cards Move among cards and stacks 1 In Card view see Manage applications in Card view swipe left or right on the screen to see other open apps 2 Tap a card to maximize the application Reorder stack single cards 1 In Card view see Manage applications in Card view tap and hold a card 2 After the card becomes transparent do one of the following To stack the card Drag the card on top of a...

Page 50: ...n you want to replace The current Quick Launch icon disappears and the new one takes its place The icon that disappeared from Quick Launch is still available in the Launcher NOTE If Quick Launch contains fewer than five icons you can drag the app icon from the Launcher between two Quick Launch icons to drop it into the blank space If you simply want to remove an icon from Quick Launch without repl...

Page 51: ...her page 1 Open the Launcher see Open an application in the Launcher 2 Scroll to the page you want to rename 3 Tap and hold the current name 4 When the current name is highlighted enter a new name 5 Tap outside the field or press Enter to accept the new name Delete a Launcher page Before you delete a Launcher page you must move all the icons to another page as described here You can t delete a pag...

Page 52: ...smartphone See Online accounts available for HP webOS smartphones for the current list of default online accounts that synchronize your info and those that do a one way transfer of info either from the web to your smartphone or from your smartphone to the web NOTE If you are setting up your smartphone for the first time and downloading a large number of contacts or calendar events from an online a...

Page 53: ...ount If you change the username email address or password you use with an online account you need to enter the new information in the account settings on your smartphone You can do that from within one of the applications associated with that account or from the Accounts app 1 Open Accounts 2 Tap the account name 3 Do one of the following To change the account display name Under Account Name tap t...

Page 54: ...s such as music playback controls when you are not in the app itself There are several kinds of notifications Banner alert This is a notification that appears in a small strip at the bottom of the screen Some banner alerts appear as confirmation of an action for example to confirm that text was selected or copied Others notify you of an item you can act on for example a missed call or an incoming ...

Page 55: ...r pop up notification arrives when the screen is off the gesture area light pulses You can turn this feature off see Get notifications when the screen is locked or off App controls If you are listening to songs in Music and leave the app the music playback controls remain displayed at the bottom of the screen This lets you continue to manage music playback without having to go back into the app Cr...

Page 56: ...ts list favorites are noted by a star Just Type When you enter a search term matching favorites appear at the top of the contacts search results and are noted by a star Email and Messaging When you begin typing a contact name to address a message matching favorites appear grouped at the top of the search results list and are noted by a star ...

Page 57: ...hapter explains how to get these two kinds of data files and personal data onto your smartphone Copying files to your smartphone is easy Getting your personal data onto your smartphone is also easy you just need to decide where you want that data to be stored and how you want to access it In this chapter 58 Copy files between your smartphone and your computer 59 Overview Get your personal data ont...

Page 58: ...om your computer make sure you have enough storage space on your smartphone to fit the files Open Device Info and look at the Available field under Phone When your smartphone is in USB Drive mode incoming calls go to voicemail you can t make calls or use any other application until you complete step 5 below 1 Connect your smartphone to your computer using the USB cable 2 On your smartphone tap USB...

Page 59: ...otes On your computer you typically store such personal data in organizer software like Microsoft Outlook Palm Desktop by ACCESS or the Mac s iCal and Address Book software It s also likely that you store some personal data in accounts that you created on the web These are called online accounts Sometimes you ll hear that data stored in online accounts is stored in the cloud That s just another wa...

Page 60: ... could for example sync several online accounts including an Exchange account sync data with a desktop organizer using a third party solution and store and create new data in your Palm profile account Table 1 Data transfer and synchronization solutions for HP webOS smartphones My personal data is here I want to access data here Do this Learn how here Online account Google Yahoo Facebook and so on ...

Page 61: ... company Set up the same account on your smartphone see Manage online accounts Otherwise your data must be transferred to your Palm profile account see What is a Palm profile 1 On your computer go to palm com migrate webOS 2 Click the link for transferring Contacts Calendar data from a desktop organizer 3 Read the instructions and follow the links to download the Data Transfer Assistant NOTE If yo...

Page 62: ...an export your contacts calendar events and To do items into Address Book and iCal Then use the DTA to transfer your data For more information go to palm com migrate webOS NOTE You cannot use the DTA to transfer Calendar and Contacts to a Yahoo account Instead you must use the upload tool provided by Yahoo Data is transferred from your computer to Yahoo com and then from Yahoo com to the smartphon...

Page 63: ...rectly with your desktop organizer If you prefer to sync your Veer directly to your computer without going through the web using Wi Fi Bluetooth technology or your smartphone s USB cable you can download a third party application sold separately that enables synchronization of your smartphone directly to your desktop 1 Go to palm com sync solutions to learn about third party applications that enab...

Page 64: ... party application on your computer that enables you to sync with Google Go to palm com sync solutions to learn about available third party sync solutions 4 Follow the instructions given by the third party vendor to sync the data in your desktop app with Google The next time Google syncs with your smartphone your data appears on your smartphone ...

Page 65: ...r contact s first and last initials You can also work with other applications while on a call Your Veer helps you to do all these tasks with ease In this chapter 66 Make calls 70 Receive calls 71 Use voicemail 71 What can I do during a call 74 What s my number 75 View your call history 75 Work with favorites 77 Save a phone number to Contacts 77 Use a phone headset 79 Customize smartphone settings...

Page 66: ...u have a headset connected to your smartphone press and hold the button on the headset NOTE The first time you open Voice Dial a brief audio tutorial explains how to use voice dialing You can choose to skip the tutorial 2 Say the contact name number or name and number type such as John Smith mobile 3 If prompted provide additional information for the number you want to call For example if you say ...

Page 67: ... tap the name to display the phone numbers for that contact and tap a number Dial using the onscreen dial pad The onscreen dial pad is useful when you need to dial numbers that are expressed as letters and when you need large brightly lit numbers that you can tap 1 Open Phone TIP You can turn on a preference that allows you to use voice dialing when the screen is locked see Use voice dialing when ...

Page 68: ...ackspace or tap the onscreen backspace icon at the top of the screen to the right of the number you entered to delete numbers one at a time Tap and hold the icon to delete all the numbers TIP You can paste numbers copied from other applications for example from an email message or a memo into the dial pad TIP To enter tap and hold 0 onscreen TIP If you turn off the preference to show contact match...

Page 69: ...the following If you press E R or any other key that displays both a letter and a number you see both matching names and numbers onscreen If your company uses Microsoft Exchange Server with a Global Address List GAL entering the contact search information returns matching results from the GAL as well GAL results appear with the icon next to the name 3 Tap the number Redial the last number dialed 1...

Page 70: ...text or multimedia or in notes to calendar events 1 If a phone number appears as an underlined link tap the number This displays the dial pad with the number already entered 2 Tap to dial In Messaging you can dial a contact from a conversation by tapping Text or the IM account name in the upper right corner of the screen to open a list of phone numbers you have for that contact and then tapping ne...

Page 71: ...n tap Open Phone Then tap and hold 1 onscreen 2 Follow the voice prompts to set up your voicemail Listen to voicemail messages 1 Do one of the following In the Launcher Card view or Phone press and hold 1 Tap a voicemail notification at the bottom of the screen Open Phone Then tap Open Phone Then tap and hold 1 onscreen 2 Follow the voice prompts to listen to your messages What can I do during a c...

Page 72: ...d off the top of the screen If a headset is attached press the button on the headset Use another application while on a call The applications that you can use when you re on a call depend on the kind of network your smartphone is connected to How can you tell which kind of network you re connected to See Icons in the title bar GPRS network You can use the personal information applications Contacts...

Page 73: ...e second call Answer a second call call waiting When a second call notification appears tap The first call is put on hold Switch between two calls Tap to put the active call on hold and switch to the other call For example in the screen shown here the call on the top of the screen 555 0267 is currently on hold The call on the bottom of the screen 555 7592 is the active call the caller you re talki...

Page 74: ...ntact entry open you can do the following Tap to send the contact a text message For example if the contact is on hold while you re having a long conversation with a second caller you can send the contact a text stating that you ll call him or her back Tap Edit to edit the contact entry For example if a contact gives you his or her new email address while you re talking you can enter the address d...

Page 75: ...hone number to Contacts To view a contact entry Tap View Contact Work with favorites You can quickly reach your closest contacts by phone email or text multimedia message by designating them as favorites Creating a favorite from a contact lets you view and touch base with that contact in just a few taps For instructions on calling a contact you designate as a favorite see Dial a favorite Create a ...

Page 76: ...t have a phone number associated with it you can add a phone number to the favorite in Phone 1 Open Phone 2 Tap and tap the favorite 3 Enter the number and tap to select the phone number type see Create a contact for information 4 Tap Done NOTE You can enter more than one phone number for the favorite here If you do you need to set one of the numbers as the default see Set or change the default nu...

Page 77: ...ring a call tap at the top of the screen After a call from the dial pad tap Tap the contact icon to the right of the number and tap Add To Contacts 2 Tap one of the following Add New Contact Create a new contact for the phone number Add To Existing Tap the contact you want to add the phone number to Use a phone headset You can connect a 3 5mm headset to your smartphone for hands free operation You...

Page 78: ...he following To switch from the headset to your smartphone s speakerphone Tap and tap Speaker To switch from the wired headset to a previously paired Bluetooth hands free device Tap and tap the device name To use your smartphone without the headset Disconnect the headset Set up and use a Bluetooth hands free device Your smartphone is compatible with many headsets and car kits sold separately enabl...

Page 79: ...Open Phone 2 Open the application menu and tap Preferences Accounts 3 In Show Contact Matches tap On or Off Turn call forwarding on off You can forward calls to another phone number Check with AT T about availability and pricing of forwarded calls additional charges may apply 1 Open Phone 2 Open the application menu and tap Preferences Accounts 3 In Call Forwarding tap On or Off 4 If you turn call...

Page 80: ...0 digit number or dial a contact with a 10 digit number and the call goes through correctly The preference does not work with 7 digit numbers 1 Open Phone 2 Open the application menu and tap Preferences Accounts 3 In International Dialing tap Off to switch international dialing from Off to On 4 Begin typing the name of the country you are currently located in or scroll the list to find it 5 Tap th...

Page 81: ...s services on 1 Open Phone 2 Open the application menu and tap Preferences Accounts 3 Do one of the following To lock the SIM card Tap Lock SIM Card Enter the PIN provided by AT T to lock the SIM and tap Done The SIM card locks anytime you turn off your smartphone To turn the smartphone back on you must enter the PIN To change the PIN Tap Change SIM Card PIN and enter the old PIN Enter the new PIN...

Page 82: ...ur SIM card during setup you can manually enter the settings BEFORE YOU BEGIN Obtain the following from AT T The Internet access point name APN Your username and password for accessing the Internet APN The multimedia messaging APN name MMS APN Your username and password for accessing the multimedia messaging APN The multimedia messaging service center name MMSC The multimedia messaging proxy serve...

Page 83: ...t a TTY TDD device to the jack on the 3 5mm headset adapter 3 Open Phone 4 Open the application menu and tap Preferences Accounts 5 In TTY TDD tap On or Off Use SIM Toolkit The SIM Toolkit app gives you access to services from AT T such as account information payment and news 1 Open SIM Toolkit 2 View and work with the features displayed ...

Page 84: ...84 Chapter 6 Phone ...

Page 85: ...ta network or a Wi Fi network You can send and receive attachments as well And keep the Messaging app in mind for times when you need to send a short text multimedia or instant message to a mobile phone number especially handy when you re in a meeting that s running late In this chapter 86 Email 98 Messaging All messages in one application 101 Messaging Text and multimedia messaging 104 Messaging ...

Page 86: ...r Google account besides Email you can include Contacts Messaging and Calendar After setup is complete your smartphone begins to download your email and all data for all other apps you selected for synchronization If you want you can also use your smartphone s web browser to view your web based email just go to the email provider s website Merged inboxes in Email You can set up multiple email acco...

Page 87: ...r each app tap On or Off and then tap Create 5 Tap Done NOTE If automatic setup fails for your email account an error message appears Tap Manual Setup or Find a Synergy Service gather the settings info you need and enter the account settings see Set up email when automatic setup fails Set up email Microsoft Exchange and Lotus Notes Follow this procedure to get email for Microsoft Exchange and Lotu...

Page 88: ...ount For each app tap On or Off and then tap Create 7 Tap Done Set up email when automatic setup fails Follow these steps if automatic setup see Set up email does not work for your email account BEFORE YOU BEGIN Get this info from your email provider or system administrator Account type POP or IMAP Incoming and outgoing mail server names Incoming mail server username and password Incoming and outg...

Page 89: ...n step 3 1 Open Email 2 Open the application menu and tap Preferences Accounts 3 Tap the account name 4 Set any of the following Account Name Enter the name that appears in the account list Full Name Enter the name you want to appear in the From field for messages you send Show Icon Set whether a notification icon appears onscreen when a new message arrives Alert When Show Icon is on set whether a...

Page 90: ... Sound The system sound plays If the ringer is off the smartphone vibrates Ringtone Tap Ringtone and tap a ringtone name To hear the ringtone Tap to the right of its name Mute No sound plays and the smartphone does not vibrate Change account login settings When you change your password for an online email account remember to make the change in the account settings on your smartphone 1 Open Email 2...

Page 91: ...n menu and tap Discard Message 10 Tap Format email text To format the text of a message you are creating do one of the following To enter bold italic or underlined text Open the application menu and tap Edit the option you want Enter the text To turn off the formatting open the application menu and tap Edit the option you want to turn off To enter colored text Open the application menu and tap Edi...

Page 92: ...of account you have see Enter advanced account settings for information on changing the interval Follow these steps to manually retrieve messages 1 Open Email 2 If the folders for the account you want are hidden tap to display the folders 3 Tap the folder you want to check messages for If synchronization doesn t start tap How can you tell if sync is happening Look for the animated circular movemen...

Page 93: ...t Tap Tap to pause MP3 files you download from Email are not saved to USB storage and they are not listed in Music Save attachments When you open attachments of certain file types you can save them to your smartphone so you can view them later in one of your smartphone s applications 1 Open the attachment see Open email attachments 2 Do one of the following For pictures in JPG GIF BMP or PNG forma...

Page 94: ...ived from someone listed in the Contacts app tap the name to open the contact entry Search for an email message You can search for messages in any email folder Incoming messages must be fully downloaded to your smartphone to show up in search results In Launcher or Card view type a few characters of a name email address or subject of an email Tap Email scroll to find the email you want and tap to ...

Page 95: ... the application menu and tap Mark as Read Unread Mark all messages in a folder as read 1 Open a folder 2 Open the application menu tap Mark All Read and then tap Mark All Read again Flag or unflag a message When you flag a message a is placed beside the message in your Inbox You might flag a message to highlight it as something that you need to return to 1 Open a message 2 Open the application me...

Page 96: ...ur outgoing messages for example your name address and phone numbers your website or a personal motto You can use a different signature for each email account 1 Open Email 2 Open the application menu and tap Preferences Accounts 3 Tap the account you want 4 Tap the Signature field and enter the signature text To format the text with bold italics or color select the text see Text selection gestures...

Page 97: ... account name to display the folder 3 Tap to the right of the folder name To remove a folder as a favorite repeat steps 1 and 2 and tap to the right of the folder name Set email preferences 1 Open Email 2 Open the application menu and tap Preferences Accounts 3 Set any of the following Smart Folders Set whether to include All Inboxes and or All Flagged messages as favorites at the top of Account L...

Page 98: ...ls see the section in this guide on the specific application Messaging All messages in one application What kinds of messages can I send and receive You can use the Messaging application to send and receive the following types of messages Text and multimedia messages see Create and send a text or multimedia message Instant messages for an IM account you already have set up online see Set up an ins...

Page 99: ...h between different phone numbers for sending a text message to a person 1 In Messaging start a new conversation or open one that s listed in Conversations view 2 Tap Text or an IM account name in the upper right corner of the screen If available the other ways to communicate with this contact appear in a list Tap the account or phone number you want to use Dial a number from a conversation 1 Open...

Page 100: ...ion on your smartphone and on the recipient s smartphone as long as the receiving IM application supports the image This table shows the emoticons that are supported on your smartphone NOTE Emoticon combinations that use words such as cool or cry are not supported in most messaging applications Emoticons created using these combinations may not appear correctly on the recipient s phone TIP You can...

Page 101: ...ates Ringtone Tap a ringtone To change a ringtone for messages below Alert tap Ringtone Tap a ringtone name To hear the ringtone Tap to the right of its name Mute No sound plays and the smartphone does not vibrate Messaging Text and multimedia messaging Create and send a text or multimedia message Each text message can have up to 160 characters You can send a message of more than 160 characters bu...

Page 102: ...ial a number like this you must use the onscreen dial pad and tap the numbers that correspond to the letters T A L K which would be 8255 4 Optional Tap the To field and repeat step 3 to enter additional recipients 5 To attach a picture in JPG format to a multimedia message do one of the following Before entering the message text Tap Tap the album containing the picture you want and tap the picture...

Page 103: ...s Tap Save As New to create a new contact or tap Add To Existing to add this number to an existing contact To send an email Tap the email address To go to a web address Tap it Add a contact from a text or multimedia message To add a message sender as a contact 1 In Conversations view tap a conversation with someone who is not a contact 2 Tap the header at the top of the screen 3 Tap Add To Contact...

Page 104: ...g through popular online IM services such as GoogleTalk and AIM If you already have an IM account you can sign in through the Messaging app or through the Accounts app see Use the Accounts application to set up an online account The HP Synergy feature see Your HP Veer 4G provides another advantage During the same process you go through to set up a messaging account you also set up the same account...

Page 105: ...e Sign in to an IM account 1 Open Messaging 2 Tap Buddies 3 Tap to the left of the text Offline and tap Available Sign out of an IM account 1 Open Messaging 2 Tap Buddies 3 Tap the status icon to the left of your online status Available or Busy and tap Sign off Send and receive IM messages BEFORE YOU BEGIN Make sure that the phone is on and that you re inside a coverage area see Turn wireless serv...

Page 106: ...send a buddy request 1 Open Messaging 2 Open the application menu and tap Add Buddy 3 Tap the IM Service field and tap the account in which you want to add the buddy 4 In the Buddy Name field enter the buddy s IM address 5 Optional if available Tap the Message field and enter a message for your buddy invitee 6 Tap Add Buddy Receive a buddy request 1 Open Messaging 2 Tap the conversation containing...

Page 107: ...aging 2 Tap Buddies 3 Do one of the following If you already have a custom message tap the current message and enter the new message text If you re creating a custom message for the first time tap the status text Available or Busy and enter the custom message text Change your IM account username and password If you change the username or password for your IM account online you need to enter the up...

Page 108: ...108 Chapter 7 Email text multimedia and instant messaging ...

Page 109: ... Veer 4G is all you need to organize your personal information and keep it with you wherever you go All your personal information is backed up and kept private either in your Palm profile or in one of your online accounts In this chapter 110 Contacts 121 Calendar 128 Tasks 132 Memos 133 Clock 135 Calculator 135 Facebook ...

Page 110: ...ap Accounts and then tap Add Account to see the current list of online accounts you can set up on your smartphone and from which you can access contact info See Online accounts available for HP webOS smartphones to see how major online accounts synchronize data between the web based account and your smartphone Enter a contact directly in Contacts See Create a contact for instructions You can assig...

Page 111: ...r the first time 1 Open Contacts 2 Do one of the following To set up an online account to sync Tap Add An Account and go to step 3 To open Contacts without creating an online account Tap Done This opens your Palm profile account and you can start creating contacts in this account 3 To set up an account that is listed tap the account type enter the account information and then tap Sign in NOTE When...

Page 112: ...phone after the first time you use Contacts 1 Open Contacts 2 Tap 3 Optional Tap the account icon to the right of Name to change the account to which the new contact will be added NOTE If an account doesn t appear in the list you can t add data to that account from your smartphone 4 Tap Name to enter the contact name 5 To add detailed name information such as prefix suffix or middle name to a name...

Page 113: ...reate a favorite or in Contacts see Create a favorite Create a speed dial see Assign a speed dial to a contact Add a contact to the Launcher see Add a contact entry to the Launcher View edit or delete contact information 1 Open Contacts 2 Search for a contact see Find a contact and tap the contact name 3 Optional To copy a contact open the application menu tap Edit and tap Copy All The contents of...

Page 114: ...d a phone number for a contact you can copy that contact s name and phone number to the SIM card If a contact has more than one phone number you can copy each number as a separate entry on the SIM card 1 Open Contacts 2 Search for a contact see Find a contact and tap the contact name 3 Open the application menu and tap Copy To SIM Card 4 If the contact has more than one phone number tap the number...

Page 115: ...he ringtone you want to hear when this contact calls you 1 While creating see Create a contact or editing see View edit or delete contact information a contact tap Set a ringtone 2 Do one of the following Tap the ringtone name To use a music file as a ringtone Tap and tap the file name Then tap the file name in the list of ringtones 3 Optional Tap to preview the ringtone 4 Tap Done Create a favori...

Page 116: ...ed dial and then tap Reassign To Name Assign a reminder message to a contact If you have an important message or a question for a contact you can enter a reminder right on your smartphone The next time you and the contact are in touch whether by phone call email or text message IM a notification appears showing the contact name and a message bubble Tap the bubble to view the reminder 1 Open Contac...

Page 117: ...see Find a contact and tap it to link the two contacts 5 Optional After you create the link you can ensure that the linked contact appears in your Contacts list under the name you re most likely to recognize and not say under a person s IM screen name which can be unrelated to their real name To do this tap the contact name you want to appear and tap Set As Primary Profile Unlink a contact 1 Open ...

Page 118: ...the following To delete only one entry in a linked contact Tap the displayed contact name to open the list of all entries in the linked contact Tap the entry you want and tap Delete This Profile To delete an unlinked contact or an entire linked contact Open the application menu and tap Delete Contact Tap Delete All Profiles to confirm NOTE If you see Delete Other Profiles rather than Delete All Pr...

Page 119: ...ount New contacts you create are assigned to this account unless you specify otherwise Sync Now Tap to manually synchronize your online accounts see Manually synchronize Contacts with your online accounts Add An Account Tap and then tap an account type Enter the account information Before you can set up an account on your smartphone you must already have an account online with the provider Manuall...

Page 120: ... a car kit requests it other contact information may be sent such as address company name email address URL notes and images Linked contacts are sent to a car kit as a single contact For example if you have one phone number in your Google contacts for Emily Weeks and another in your Exchange contacts and you have linked them on your smartphone a single Emily Weeks contact with two phone numbers is...

Page 121: ...ar events See Online accounts available for HP webOS smartphones to see how major online accounts synchronize data between the web based account and your smartphone Enter an event directly in Calendar See Create an event for instructions You can assign the event to one of your online calendars if you do it synchronizes with the online calendar Or you can create the event in your Palm profile accou...

Page 122: ...Lotus Notes to learn about setting up an account manually Depending on the account you may be presented with options for which apps should download data from that account For each app tap On or Off and then tap Create 4 To set up an account type that is not listed tap Find More tap an app and follow the instructions onscreen to add the account NOTE If you choose to sync Calendar with an online Fac...

Page 123: ... save button your info is automatically saved when you make the back gesture to close the event Enter the event location 1 While creating an event see Create an event tap to the right of the event name To enter the event location after creating an event tap the event name in Day view 2 Tap Event location and enter the location Schedule a repeating event 1 While creating an event see Create an even...

Page 124: ...ibrates and makes a vibrating sound but makes no other sound System Sound The system sound plays If the ringer is off the smartphone vibrates see Set ringer switch settings Ringtone A ringtone that you choose plays Mute No sound plays and the smartphone does not vibrate Add a note to an event 1 While creating an event see Create an event tap to the right of the event name To add a note after creat...

Page 125: ... the view option to Off To change the color that identifies a Calendar account Scroll down and tap Calendar View Options Tap the current color and then tap a new color in the list Move around in Calendar To go to the next or previous day In Day view swipe left or right on the screen To go to the next or previous week In Week view swipe left or right on the screen To go to the next or previous mont...

Page 126: ...s of repeating events tap the option to delete just this event or the entire series Respond to an event reminder When an event reminder appears in the notification bar at the bottom of the screen tap the event description to open the event or tap one of the following Contact meeting attendees This opens an email message with the participants addresses added to the To field The default message text...

Page 127: ... login settings or remove the account You should change login settings only if you have changed this information for the calendar account online the information you enter here must match the information in the online account Add Account Tap the account type and enter your username and password for the online calendar account Before you can set up an account on your smartphone you must already have...

Page 128: ...ine account 1 Open Calendar 2 Open the application menu and tap Preferences Accounts 3 Under Accounts tap the account name 4 Tap Remove Account and tap Remove Calendar Account To restart synchronization with an account you have deleted from Calendar Open Accounts tap the account name and tap Off beside Calendar to turn synchronization on Tasks Create a task list A task list is a group of related t...

Page 129: ...r in bold text and low priority tasks appear in gray text List Assign the task to a different list Due Tap No due date and tap a due date option If you set a due date a notification appears at the bottom of the screen on the due date Tap the notification to open the task 5 To enter a note about the task tap the blank field at the bottom of the screen and enter the note TIP You can also use Just Ty...

Page 130: ... The number to the right of each task list name shows the number of tasks in that list that are due today or overdue 2 Tap a task list name to view tasks that are due today or overdue NOTE Tap Exchange to view task lists and tasks synchronized from your Exchange account Rename a task 1 On the task list tap the task name 2 Enter the new name and press Enter Sort a task list You can sort a task list...

Page 131: ... for the visual cue and then drag the item to another position Set due dates for all tasks in a list 1 Open Tasks 2 Tap the list containing the tasks 3 Open the application menu and tap Set Due Date For All 4 Tap the month date and year and then tap Set Due Date 5 To remove a previously assigned due date tap No Due Date Mark all tasks in a list completed incomplete 1 Open Tasks 2 Tap the list cont...

Page 132: ...mo 3 Enter the memo text Memos are saved as you type See Enter and save information and Text selection gestures Find a memo In Memos start typing any letters or numbers in the memo and then tap the memo when it appears NOTE The results of a Just Type search that you access in Card view or the Launcher do not include memos Edit a memo 1 Open Memos 2 Tap the memo you want to edit 3 Tap the screen to...

Page 133: ... can set Clock to wake you up at the same time wherever you are for example the recurring 7AM alarm you set in San Francisco rings at 7AM in New York However use Calendar to have your appointment times adjusted so that the notification for a 9AM meeting in San Francisco will sound at noon when you re in New York see Create an event Manage Clock 1 Open Clock 2 Open the application menu and tap Pref...

Page 134: ...select the alarm frequency Time Tap to set hour minute and AM PM for the alarm Sound Tap to open the list of ringtones and then tap the name of a ringtone Tap to preview it If you have music on your smartphone you can select a song as your alarm sound see Select a song as a ringtone When an alarm sounds on your smartphone tap Dismiss to stop it or Snooze to have it sound again The default snooze d...

Page 135: ...p Installing this app is different from setting up an online account on your smartphone which enables you to see your Facebook data in Contacts and Calendar and upload files from Photos and Videos see Use the Accounts application to set up an online account We recommend that you both install the free app and create the online account 1 Open App Catalog 2 Type Facebook in the search field and then ...

Page 136: ...136 Chapter 8 Contacts Calendar and other personal information ...

Page 137: ...eos and view photos on your HP Veer 4G Listen to music through the built in speaker or through a 3 5mm headset or headphones sold separately Take pictures and record videos and then share them with your friends immediately directly from your smartphone In this chapter 138 Camera 138 Photos 143 Videos 146 YouTube 147 Music 150 Amazon MP3 ...

Page 138: ...t or right on the screen to view other pictures you took Photos Look at pictures To get pictures on the smartphone you can do any of the following Take a picture with your smartphone s camera see Take a picture Copy pictures from your computer see Copy files between your smartphone and your computer Receive pictures as email attachments see Open email attachments Receive pictures as part of a mult...

Page 139: ...dd to your smartphone into predefined albums The following table tells you where to find your photos both in the Photos app and in your smartphone s USB Drive storage You can use any photo in any album in Photos as wallpaper see Save a picture as wallpaper The photo does not have to be in the Wallpapers album You can assign any pictures on your smartphone to one of these albums or to an album you ...

Page 140: ...e Trash The Trash icon changes to Eject 8 Disconnect the USB cable from the computer and from the smartphone when the USB Drive screen no longer appears on your smartphone To delete an album Connect your smartphone to your computer and tap USB Drive From your computer open the drive representing your smartphone and delete the folder representing the album Look at photos in a slideshow You can view...

Page 141: ...reen that appears in Card view 1 Tap a picture thumbnail to view it full screen 2 If is not visible tap the screen to display it 3 Tap and tap Set wallpaper 4 Optional To zoom in or out on a part of the picture pinch out or in on the picture If you have zoomed in on a picture to capture the portion you want to use as wallpaper tap and hold the picture and then drag the portion you want to the cent...

Page 142: ...n online pictures account on your smartphone To upload pictures to an account you have with a web service such as Facebook or Photobucket you must set up the account on your smartphone 1 Open Photos 2 Open the application menu and tap Preferences Accounts 3 Tap Add An Account and tap the type of account you want to add 4 Enter your account username and password and tap Sign In 5 Depending on the a...

Page 143: ...kground sound is recorded when you record a video 1 Open Camera 2 Tap 3 Turn your smartphone to landscape view 4 Slide out the keyboard and press Space or tap onscreen to begin recording 5 Press Space or tap to stop recording 6 Optional To watch a video when you finish recording Tap the thumbnail on the lower left side of the screen Edit videos you recorded You can create a shorter version of a vi...

Page 144: ...te size see Edit videos you recorded Share via MMS or Trim share via MMS If a video is above the maximum size allowed for sending by MMS you can trim the video to an appropriate size see Edit videos you recorded Upload If your video web service is not yet set up on your smartphone tap Add An Account and tap the account type Enter your username and password and tap Sign In Enter an account name tap...

Page 145: ...s 2 Tap an album and tap the video you want to watch Use video playback controls Tap the video to manually display or dismiss the playback controls Use the volume button on the left side of your smartphone to control the sound level Delete a video 1 Open Videos KEY TERM DRM free A file that is not protected by Digital Rights Management DRM free video files can be copied as many times as you like a...

Page 146: ...the right of the video thumbnail Use video playback controls Playback controls automatically appear when you start a YouTube video They disappear after a few seconds Tap the video to manually display or dismiss the controls Use the volume button on the left side of your smartphone to control the sound level DID YOU KNOW Some videos can be viewed in YouTube on your computer only For those videos yo...

Page 147: ...uter You can copy music files to any folder on your smartphone s USB drive However to make it easy to find and manage files consider creating a Music folder and copy files to there Use solutions available from third party software developers sold separately that facilitate the transfer of music files to your smartphone For more information open the browser on your computer and go to palm com sync ...

Page 148: ...tist name Tap the first song To listen to an album Tap Albums and tap the album name Tap the first song To listen to all songs in a genre Tap Genres and tap the genre name Tap the first song To listen to playlists you synchronized to your smartphone Tap Playlists Go to palm com sync solutions for a list of third party solutions sold separately that you can use to sync music and playlists from your...

Page 149: ...le or YouTube and then tap the info you want Change the order of items in Playlist view In Playlist view see Switch the Now Playing display tap and hold a song name Drag the song to move it to a new location in the list Remove a song from Playlist view In Playlist view see Switch the Now Playing display throw the song name off the side of the screen This does not delete the song file from your sma...

Page 150: ...ou buy and download items from Amazon MP3 listen to them with your smartphone s Music application see Get music onto your smartphone NOTE Music you download from Amazon MP3 is not backed up to your Palm profile To back up your music you can copy downloaded files from the AmazonMP3 folder on your smartphone s USB drive to your computer see Copy files between your smartphone and your computer Search...

Page 151: ...tap Buy View album information and buy an album BEFORE YOU BEGIN Before you download an album to your smartphone make sure you have enough storage space on your smartphone to fit the files Open Device Info and look at the Available field under Phone 1 Search for see Search for a specific song album or artist or browse to see Browse songs albums artists or genres an album and tap the album name 2 T...

Page 152: ... turn on Enable 1 Click IMPORTANT When you are signed in to your Amazon MP3 account your credit card is charged for the price of an item as soon as you tap Buy View and work with downloaded items 1 Open the application menu and tap Downloads This displays items that you are currently downloading or that you already downloaded 2 To cancel a current download tap After you download an item listen to ...

Page 153: ...re you go You can use your smartphone s Wi Fi feature to connect to a public work or home network The Bluetooth wireless technology on your Veer helps you easily set up wireless connections to a number of devices In this chapter 154 Wi Fi 158 Palm mobile hotspot 161 VPN 163 Web 169 Location Services 170 Google Maps 171 AT T Navigator 176 YPmobile 178 Bluetooth wireless technology ...

Page 154: ...ou re inside a coverage area but outside AT T s 3G or 4G coverage area A Wi Fi connection may provide faster throughput than a GPRS or EDGE data connection Are there different kinds of Wi Fi networks There are two types of Wi Fi networks Open networks These networks broadcast their name SSID and do not require you to enter a password or other settings To learn how to connect to an open network for...

Page 155: ...n off 3 Do one of the following If the network you want is displayed tap the network name If the network you want is not displayed tap Join network and enter the network name Make sure Open is displayed in the Security field and then tap Connect Connect to a new secure network For an explanation of secure networks see Are there different kinds of Wi Fi networks 1 Open Wi Fi 2 Make sure Wi Fi is on...

Page 156: ...t go to a special Internet page known as a captive portal before you can connect to the Internet A captive portal might be used by your Wi Fi host for authentication or for payment to access the Internet To connect to a captive portal 1 Tap at the bottom of the screen and then tap the notification Captive Portal Detected on WiFi 2 If required review the security certificate notices and tap one of ...

Page 157: ... network To disconnect from a network and remove it from your list of known networks Open Wi Fi Tap the network name and then tap Forget Network Put Wi Fi to sleep when the screen is off By default your smartphone keeps its Wi Fi connection active even when the screen is dark If however you find that a Wi Fi connection is constantly unnecessarily waking up your smartphone you can save battery powe...

Page 158: ... your smartphone continue to work and any data sent or received counts against your mobile hotspot data plan allowance if applicable If you just want to browse the web on your smartphone use the smartphone s browser see Web Palm mobile hotspot has a range of up to 170 feet about 50 meters The actual range varies depending on environmental conditions such as obstructions and radio interference When...

Page 159: ...device you want to connect to the Internet for example your laptop and use its Wi Fi connection settings to connect to your Palm mobile hotspot When prompted enter the passphrase you created when setting up the secure hotspot on your smartphone After the connection is made you can browse the web on your laptop Create an open hotspot 1 Open Palm mobile hotspot 2 The first time you open Palm mobile ...

Page 160: ... If you are connected to a Wi Fi network your smartphone automatically disconnects from that network 3 Connect other devices to the hotspot such as a laptop Any devices enabled with Wi Fi that are in range of your smartphone can connect to an open hotspot To connect a device to a secure hotspot it must also have the passphrase If you already set up a device to connect to your secure hotspot that d...

Page 161: ...name and password Group ID Group secret Domain Dead peer detection setting When selected if no VPN traffic is received for five minutes the client checks to see if the VPN server is still available Encryption method Secure Weak None Secure forces the client to use more secure AES or 3DES algorithms Weak allows the weaker 1DES algorithm Strong encryption may still be used depending on what the VPN ...

Page 162: ...e server name 5 Tap Next 6 If required tap Agree to accept the Cisco license agreement Tap to view the full agreement 7 Enter your login information and tap Connect 8 If required enter your security token or other password and tap Done 9 Tap Continue to acknowledge that you are accessing a private network Connect to a profile Do one of the following Open VPN and tap a profile From any screen open ...

Page 163: ...sh plug ins The browser features the latest web standard technologies such as HTML 4 01 CSS 2 1 Ajax and JavaScript It does not support Java applets 1 Do one of the following In the Launcher or Card view type the site address for example palm com and tap Go to website Open Web and enter the site address If the page appears in the list of viewed pages tap it to go there again If not press Enter Whe...

Page 164: ... the two pages tap the center of the gesture area to display Card view The web pages are displayed in a stack Tap the one you want Navigate a web page Table 1 Web page navigation To do this Do the following Move back through previously viewed pages Tap or make the back gesture from right to left anywhere in the gesture area Move forward through previously viewed pages Tap or make the forward gestu...

Page 165: ...lash Content tap Off to switch it from Off to On Flash on your smartphone does not support the following Games that require arrow keys as controls The smartphone keyboard has no arrow keys so unless a game enables the remapping of keys you cannot play that game on your smartphone Hover states on Flash content Some video streaming methods Add a web page to the Launcher Add any web pages you visit f...

Page 166: ...Title Tap to edit See Text selection gestures for useful gestures if you want to edit the bookmark title URL Enter or edit the URL for the bookmark For example change the URL to the home page of a site instead of a drill down page within the site 4 Tap Add Bookmark The first 12 bookmarks you create become thumbnails on the start page of the Web app NOTE Web bookmarks are part of the data backed up...

Page 167: ...nd then tap Bookmarks History Scroll to find the page you want and tap to open it Open Web open the application menu and then tap History Scroll to the page name and tap the page Open Web and enter a term or address in the address bar that matches the page name or address To clear your browsing history Open Web open the application menu tap Preferences and then tap Clear History Use links on a web...

Page 168: ...n menu and tap Preferences 3 Set any of the following Default Web Search Engine Select your default search engine Block Popups Prevents websites from opening up new browser windows Tap Yes to switch Block Popups from Yes to No Accept Cookies Allows cookies from any website you view even if you are redirected to a site from another site Tap Yes to switch Accept Cookies from Yes to No JavaScript Tap...

Page 169: ...n the site requests this information or you can set it to never share your location with any website The current setting is displayed in the For Websites field To change the setting tap the current setting and then select the other option from the displayed list 4 To clear all location data currently in use by websites tap Clear My Location Data and then tap Clear Manage location information passe...

Page 170: ...ices on off open the application menu tap Locate Me Using and tap Google Services Google Services uses cellular radio towers and Wi Fi access points to approximate your location This technology is very fast to acquire a location fix but it is not as accurate as GPS Certain applications such as turn by turn navigation solutions require GPS to be activated in order to work properly The first time yo...

Page 171: ...our AT T wireless bill Get directions 1 Open AT T Navigator 2 If prompted tap Allow Once to turn on Location Services Table 3 Google Maps icons Icon Description Search Map Search for a location or service Get Directions Get directions Map In Satellite view tap to return to Map view Satellite View a satellite photo of the map area Traffic View local traffic conditions Clear Map Clear the current ma...

Page 172: ...rt Select or search for an airport Contacts Select a contact s address Find a location 1 Open AT T Navigator 2 If prompted tap Allow Once to turn on Location Services 3 Tap Search 4 Enter a search term For example enter Cinema to get a list of cinemas near you 5 Optional Tap Current Location to change the location of your search 6 Optional Tap All Categories in the Category field to narrow your se...

Page 173: ...time you use Share Address you are asked to enter your name and email address Tap OK to enter your name and email address and then tap Continue Tap Don t ask me again if you do not want to enter your name and email address and you do not want to be asked this question again 6 Tap the Recipients field 7 In the To field do one of the following to address the message Enter a contact name initials or ...

Page 174: ... for this location Tap Label and enter a new label For example you might want to add a label like Car in Sunnyvale 5 Tap Save and tap OK To return to this location 1 Tap Share More tap My Stuff and then tap My Favorites 2 Tap the location If you saved the location to a category tap the category name and then tap the location 3 Do any of the following To get driving directions to the location Tap D...

Page 175: ...mpted tap Allow Once to turn on Location Services 3 Tap Share More and then tap About 4 Tap My Account Info Customize AT T Navigator 1 Open AT T Navigator 2 If prompted tap Allow Once to turn on Location Services 3 Open the application menu and tap Preferences Tap any of the following Route Style Select your default route type for example Shortest Prefer Highway or Ask me each trip Fastest is the ...

Page 176: ...fo and do any of the following To call customer support Tap Customer Support and tap To cancel your subscription Tap Cancel Subscription and follow the onscreen instructions View AT T Navigator diagnostic information If you contact AT T Navigator customer support you may be asked to provide some diagnostic information 1 Open AT T Navigator 2 If prompted tap Allow Once to turn on Location Services ...

Page 177: ...alendar event at a location You can add a business location to your calendar as an event reminder For example if you have an appointment to meet a friend at a restaurant you can find the restaurant location in YPmobile and add the event to your calendar from there The event is stored in the Calendar application and you can set an event reminder from there see Add an alarm to an event 1 Find a loca...

Page 178: ...t a pairing request from another device Turn the Bluetooth feature on off Do one of the following Open Bluetooth and tap On or Off From any screen Open the connection menu tap Bluetooth and tap Turn on Bluetooth or Turn off Bluetooth Make a pairing request to another device BEFORE YOU BEGIN The other device must be discoverable in order to appear on your smartphone s Devices list Check the documen...

Page 179: ...p with the other device however the Bluetooth app doesn t need to be open to use the Bluetooth connection but Bluetooth must be turned on 1 Open Bluetooth 2 Make sure Bluetooth is on see Turn the Bluetooth feature on off 3 Initiate a pairing from the other device 4 When the connection request appears tap Yes allow 5 If a passkey is not required pairing is complete when the Devices list appears If ...

Page 180: ...he current device and connect to the new device Delete a device Deleting a device means you end the relationship you created between your smartphone and the device This means that you will need to pair with the device again if you want to connect see Make a pairing request to another device or Accept a pairing request from another device If all you want to do is temporarily disconnect from a devic...

Page 181: ... Office files You can view Microsoft Word Excel and PowerPoint files on your smartphone You can also set up your smartphone to view files from online collaboration tools such as Google Docs You can also view and search in PDF files on your smartphone In this chapter 182 Quickoffice mobile office software 185 PDF View ...

Page 182: ...e app Set up Quickoffice to access files from an online collaborative tool You can use the Quickoffice app to view files that are stored on your smartphone You can also set up the Quickoffice app to access files in online collaborative tools such as Google Docs Dropbox or MobileMe You must have an account online for the tool and then set up the account in Quickoffice on your smartphone 1 Open Quic...

Page 183: ...ce Any accounts you set up on your smartphone appear onscreen The option Files on my Palm also appears 2 Tap an account to view files in that account Tap Files on my Palm to view files stored in the USB drive storage on your smartphone 3 Tap Documents Spreadsheets or Presentations to see a list of just those file types or tap All Files 4 Tap the file Change the text display size in a Word document...

Page 184: ... currently displayed sheet in the upper right corner of the screen 2 Tap the sheet you want to jump to Resize columns in a spreadsheet 1 Tap and hold the column header line to the right or left of the column you want to resize 2 Drag the column Switch among slides in a PowerPoint slideshow Do one of the following To move to the next or previous slide Drag up or down on the screen To jump to a diff...

Page 185: ...u and tap Preferences Accounts 3 Do one of the following To add an account Tap Add An Account Tap the account type enter your username and password and tap Sign In To edit an existing account Tap the account edit the username and or password and tap Sign In To delete an account Throw the account name off the side of the screen Tap Delete to confirm PDF View With PDF View you can view PDF Adobe Acr...

Page 186: ...rag it until the part you want appears onscreen Change the text display size Pinch out to enlarge items onscreen Pinch in to decrease the size of items onscreen Double tap the screen to zoom in or out a specified amount For more information on zooming in and out see Pinch zoom gestures Find text in a file 1 With a file open open the application menu and tap Find 2 Type the text you want to find an...

Page 187: ...1 With the file open open the application menu and tap Share 2 Create the email message and tap View bookmarks If a PDF file was created with bookmarks you can see the bookmarks on your smartphone 1 With the file open open the application menu and tap Bookmarks 2 To search for a specific bookmark type the bookmark name 3 Tap a bookmark to jump to that section of the file ...

Page 188: ...188 Chapter 11 Documents ...

Page 189: ...your smartphone in a wide variety of directions Use App Catalog to quickly and easily purchase and download apps then use Software Manager to easily manage and update those apps In this chapter 190 Browse applications in HP webOS App Catalog 191 Download a free application 191 Buy an application using your billing account or by entering a promo code 193 Reinstall a deleted application 193 Set up a...

Page 190: ... view and select subcategories If a subcategory screen contains a similar header tap it to view further subcategories To narrow your search by filtering Tap an icon at the bottom of the screen To search within featured paid free or new apps only Tap the corresponding icon at the bottom of the screen and then enter a search term 4 When the app you want appears onscreen tap the name to display app d...

Page 191: ...pecific app or a general code that allows you to purchase any one or more apps up to a specific dollar amount You need to have a billing account set up in App Catalog to purchase apps with a promo code however your account is not charged when you use the code If you do not have a promo code for an app the purchase is billed to your billing account You can also purchase an app directly from a promo...

Page 192: ...ng account set up in App Catalog to purchase apps with a promo code however your account is not charged when you use the code 1 If you receive a promo code link such as in an email or text message click the link 2 Do one of the following If the main App Catalog page is displayed Tap OK to dismiss the promo code notification Browse to the app you want Tap the app name If a specific app page is disp...

Page 193: ...ile password and tap Continue If you enter an incorrect Palm profile password three times a message appears that explains how you can contact Palm support for help 4 Do one of the following s To bill purchases to your AT T account Select the state associated with the account Confirm the email address where you want to receive purchase receipts or enter a new address Tap Continue To bill purchases ...

Page 194: ... how you can contact Palm support for help 6 Do one of the following To change the state associated with a wireless service account Select the state and tap Continue To change credit card account information Enter or select the new information and tap Submit To delete the account information from your smartphone Tap Remove Account Manage applications with Software Manager Use Software Manager to w...

Page 195: ...the Launcher or tap Other to manage background apps and services that do not appear in the Launcher 3 If updates are available for any of your downloaded apps or services an Update button appears in the lower right corner of the screen with a number The number indicates the number of items for which updates are available Tap Update 4 Do one of the following To display details about an app and the ...

Page 196: ...196 Chapter 12 HP webOS App Catalog and Software Manager ...

Page 197: ...lize your smartphone to make it match your lifestyle You can easily customize many features of your smartphone like the wallpaper screen brightness ringtone for incoming calls and more In this chapter 198 Backup 202 Date Time 203 Device Info 206 Exhibition 208 Regional Settings 209 Screen Lock 211 Sounds Ringtones ...

Page 198: ...s like Google Information stored in online accounts is synchronized by the online provider at regular intervals Information stored in Exchange is synchronized by your company s Exchange server IMPORTANT Backup does not back up files stored on your smartphone s USB drive You can turn off automatic backup and you can also perform a manual backup Remote erase of a lost or stolen smartphone If your sm...

Page 199: ... profile account Usernames for online accounts that sync like Google Preferences see Customize Calendar Events in online accounts Passwords for online accounts that sync like Google Contacts Contacts in your Palm profile account Usernames for online accounts that sync like Google Favorites Preferences see Customize Contacts Contacts in online accounts Passwords for online accounts that sync like G...

Page 200: ... files on your computer see Copy files between your smartphone and your computer Table 1 Backup details Application Backed up Not backed up Regional Settings Nothing is backed up Screen Lock Nothing is backed up Software Manager When you sign in to your Palm profile after your smartphone is erased apps you downloaded from App Catalog are downloaded again App settings and data stored in the app App...

Page 201: ...all your information on the server It does not affect the information on your smartphone To turn on automatic backup if you had previously turned it off Tap Off to switch Backup from Off to On Remotely erase Palm profile information from your smartphone In the event that your smartphone is lost or stolen go to your Palm profile on your computer and from there erase the data on your smartphone This...

Page 202: ...wing First Name Last Name Change the first name and or last name associated with your Palm profile Email Change the email address associated with your Palm profile A verification email is sent to the new address Click the link in the email to verify the new address After you verify the email address is changed Security Question Answer Tap the current question and tap a new one Then tap Answer and ...

Page 203: ...ice you don t need to pair again 1 Open Device Info 2 Tap the Name field and enter the new name Restart your smartphone If an application freezes first try restarting your smartphone An occasional restart can be good for your smartphone just the way a restart can be good for your computer Every once in a while restart your smartphone 1 Open Device Info 2 Tap Reset Options and tap Restart NOTE If t...

Page 204: ...ll erase when you give your smartphone to somebody else and you don t want that person to be able to access your data Regardless of which full erase option you choose all your data on the web in your online accounts and in your Palm profile is untouched After either type of full erase you can sign in to your Palm profile either on a new webOS smartphone or the same smartphone you just erased Signi...

Page 205: ...application for a given data type and tap a different application To change the default application to use for different file types Under File Types tap the currently displayed application for a given file type and tap a different application To override the default application setting when looking for the map location of an address Press and hold Option tap the address and tap an application Use ...

Page 206: ...rging dock Also to use a charging dock you must connect the USB cable to the AC adapter and then plug the adapter into a working outlet You cannot use a charging dock by connecting the USB cable to a computer Start Exhibition Do one of the following When the screen is off and the keyboard is closed place your smartphone on a Touchstone charging dock Exhibition starts automatically If you place you...

Page 207: ...ion Time app provides a convenient way to use your smartphone as a clock while the smartphone is sitting on the charging dock In Exhibition tap the upper left corner of the screen and tap Time View a picture slideshow When your smartphone is in Exhibition you can set it to play a continuous slideshow of pictures from any album in the Photos app 1 In Exhibition tap the upper left corner of the scre...

Page 208: ...ch app You cannot remove the Time app To find more Exhibition apps Tap Find More This opens App Catalog displaying a list of apps you can use in Exhibition Tap an app to download it see HP webOS App Catalog and Software Manager You can install as many Exhibition apps as you want Regional Settings Language You can set your smartphone display to any language available for the device 1 Open Regional ...

Page 209: ... the Brightness slider to the preferred level Set the interval for turning the screen off automatically By default your screen turns off after one minute of inactivity to save battery power You can change this interval 1 Open Screen Lock 2 In Turn off after tap the interval shown and then tap the number of seconds or minutes Change your wallpaper Your wallpaper is the screen background in Card vie...

Page 210: ...quires a shorter swipe 1 Open Screen Lock 2 In Switch Applications tap On or Off Set options for unlocking the screen The screen locks five seconds after it turns off automatically or immediately if you turn the screen off manually Use Secure Unlock if you want to require a PIN or a password to unlock the screen 1 Open Screen Lock 2 To turn Secure Unlock on In Secure Unlock tap Off tap Simple PIN ...

Page 211: ...If this preference is on and you have a headset attached to your smartphone you can access voice dialing when the screen is locked by pressing and holding the button on the headset you don t need to turn the screen on first 1 Open Screen Lock 2 Under Voice Dialing tap On or Off next to Enable When Locked Sounds Ringtones Use the ringer switch Sliding the ringer switch off red means off not only tu...

Page 212: ...unds Turn new email notifications on off and Customize messaging notifications the sound plays even if you have System Sounds turned off Note that the ringer switch must be on for any notification sound to play 3 Drag the Volume slider to set the system sounds volume Add ringtones to your smartphone You can add a file in any of the following file types as a ringtone for your smartphone MP3 AAC AAC...

Page 213: ...ngtones 2 In Ringtone tap the displayed ringtone to open the list of tones This list displays all files stored in the ringtones folder in your smartphone s USB drive storage 3 Optional Tap to listen to the ringtone 4 Tap the name of the ringtone to select it 5 To set the ringtone volume drag the Ringtone Volume slider Select a song as a ringtone If you have a song you listen to in the Music app yo...

Page 214: ...ktop drag the drive representing your smartphone to the Trash Trash changes to Eject 6 Disconnect the USB cable from the computer when the USB Drive screen is no longer displayed on your smartphone The new file appears in the list of ringtones on your smartphone You can select the new ringtone to apply to all incoming calls see Select a file from the ringtones folder as a ringtone or set it as a u...

Page 215: ...ut from Palm s Support Knowledge Base as well In this chapter 216 6Ts Ways to get your HP Veer 4G working again 218 Palm profile 222 Battery 223 Screen and performance 225 Phone 226 Hands free devices 227 Synchronization 229 Data connections 230 Email 231 Messaging 233 Wi Fi 234 Web 235 Calendar and Contacts 238 Camera 238 Photos Videos and Music 239 Amazon MP3 239 HP webOS App Catalog 242 Transfe...

Page 216: ...on or if gestures don t work skip to T3 Triple toggle to restart 1 If you re working in an application that s displayed full screen and it isn t responding flick up from the gesture area to send the app to Card view 2 Throw the app off the top of the screen to close it 3 Throw any other open applications off the top of the screen to close them Why this might help One or more of your open applicati...

Page 217: ...ive if the screen is off and you can t turn it on or if gestures don t work These restarts also close all applications free memory and reinitialize wireless services phone Bluetooth technology Wi Fi and VPN NOTE Because open applications are forced to close immediately during a triple toggle or 3 key restart some unsaved data may be lost Did this solve the problem Yes Stop No Continue T4 Top off t...

Page 218: ... Go to palm com support Select your smartphone and AT T and click Support Services Select one of the support options Palm profile Creating your Palm profile Is your smartphone ready for setup BEFORE YOU BEGIN Did you remove the clear plastic screen protector Your smartphone won t respond well to your taps if the protector is covering the touchscreen Look along the top of the screen from left to ri...

Page 219: ...file screen Tap the Sign In To My Profile button only if you can answer Yes to these questions Did you create a valid Palm profile on another webOS smartphone in the past Do you want to use that same Palm profile again on your new webOS smartphone If you answered No to those questions do this Make the back gesture a quick swipe from right to left in the gesture area of your smartphone until you se...

Page 220: ...e a letter on the keyboard Press Option and then the key see Enter alternate keyboard characters To enter an accented character or a symbol that doesn t appear on the keyboard Press Sym and scroll through the table to find the symbol see Enter characters from the symbols table 4 Tap Next 5 Enter a valid email address Do the following Enter the full address for example yourname emailaccount com Ent...

Page 221: ...ge Palm Profile 2 Click Forgot password 3 Enter the email address you used to create your Palm profile and click Next 4 Enter the answer to your security question and click Next 5 Enter your new password twice 6 Optional Click Change Security Question select a security question and enter your answer 7 Click Reset Password If you never verified your profile or didn t create a security question the ...

Page 222: ... connected to the AC charger or to a USB port on your computer If using the AC charger make sure it is securely inserted into a working outlet Try a different outlet if one is available If using a computer try a different USB port on the computer if one is available Try a different compatible USB cable with magnetic connector if one is available If you are trying to charge the battery using an HP ...

Page 223: ...en first dims and then turns off This also is normal behavior caused by the auto shut off interval You can adjust this auto shut off interval to be as long as three minutes see Set the interval for turning the screen off automatically At first the screen dims as a power saving measure Just tap the screen to brighten it Then if your smartphone remains inactive for the full interval you set the scre...

Page 224: ...e not using by throwing its card off the top of the screen If the problem persists after you close apps you are not using restart your smartphone see Restart your smartphone If this does not solve the problem see 6Ts Ways to get your HP Veer 4G working again for additional steps to try My gestures in the gesture area aren t working Some gestures begin in the gesture area and end in the touchscreen...

Page 225: ...end of the line hears an echo Try decreasing the volume on your smartphone whether you are using the speaker or the earpiece to avoid coupling or feedback on the other person s end Position the earpiece closer to your ear to prevent sound leaking back into the microphone If you re using the speakerphone feature with your smartphone lying on a flat surface try turning the smartphone face down scree...

Page 226: ...d open Sounds Ringtones and tap Ringtone Tap the default ringtone for your smartphone If selecting the default ringtone solves the problem the ringtone you installed is not working properly Delete the ringtone you installed from your smartphone by following the steps in Delete files and folders using USB Drive mode My smartphone doesn t vibrate Make sure the ringer switch is turned on If you can s...

Page 227: ...tic or interference when using my hands free device Be sure your hands free device has a sufficient battery charge Move to a quieter location to reduce environmental noise Try wearing the smartphone and the headset on the same side of the body Try moving your smartphone closer to the hands free device Audio quality degrades as the distance between your smartphone and the hands free device increase...

Page 228: ...ere except on your smartphone If your desktop Outlook synchronizes with an Exchange server using Microsoft Exchange ActiveSync you cannot do a one way export of that Outlook data to your smartphone However you can synchronize the Outlook data wirelessly with your smartphone through your Exchange account I have an Exchange account at work but my data is not being downloaded to my smartphone Check w...

Page 229: ...a problem with item type item name There was an error while synchronizing a single item This error can usually be corrected only by deleting the item that caused the error If you sync again to see if the error persists be aware that items causing this type of error are skipped and do not show up again Data connections I don t know if I have a data connection The following icons appear in the title...

Page 230: ...service providers have other requirements specific to their service Check with AT T to find out whether any provider specific requirements exist Make sure your email provider ISP or wireless service provider allows you to access email on a smartphone via POP or IMAP Some providers do not offer this option at all other providers require an upgrade for you to access email on a smartphone Email provi...

Page 231: ...nloaded from your mail server to your Inbox All messages older than three days are removed from your Inbox they are not deleted on the server however You can change the setting to download only one or two days worth of messages If you select one of these options any messages older than one or two days are deleted from your Inbox You can also change the setting to download all messages regardless o...

Page 232: ... account online If you are logged into the account from another location log out from that location and try setting up the account on your smartphone again If you are trying to set up a Yahoo IM account note that you can have only one Yahoo IM account on your smartphone at a time If you already have a Yahoo IM account on your smartphone you must remove it before you can set up a different one see ...

Page 233: ...g is a common method of securing a Wi Fi network The filter list is similar to a guest list at a party if you re not on the list you can t come in The filter list allowing access to your network lives on your Wi Fi router If your Wi Fi network uses MAC address filtering you need to log in to the Wi Fi router and add your smartphone s MAC address to the access control list Because each router has a...

Page 234: ...ge Make sure you have a data connection See I don t know if I have a data connection for details If you do not have a data connection see the topic that matches your situation I can t make a data connection over the AT T network I can t make a Wi Fi connection from my home network I can t make a Wi Fi connection from a public or corporate network Clear the cache in Web Preferences Open Web and ope...

Page 235: ...ber where you stored it Even though the information is visible in one view the sources of that information are kept separate In Calendar to see events from just one calendar tap the word All in the upper right corner of the screen and pick the account you want to see see Change the Calendar display In Contacts the list view shows all contacts from all accounts You can however see what data comes f...

Page 236: ...ntact the developer for help Sync your Contacts accounts see Manually synchronize Contacts with your online accounts Set the default Contacts account see Customize Contacts Search to locate the contact information see Find a contact Check other contacts that have the same phone number or email address to make sure the missing contact information has not been improperly linked to another contact If...

Page 237: ...ync Calendar see Manually synchronize Calendar with your online accounts NOTE You should see a notification at the bottom of your screen when the account starts to sync You may have to wait up to 30 minutes after a sync operation starts for your data to appear if the data is located in an online account Delete the account on the smartphone and then re create it see Use the Accounts application to ...

Page 238: ...dy have an account with the service you must have the account set up on your smartphone and you must have access to the Internet on your smartphone To upload to Facebook you must have installed the Facebook app from App Catalog on your smartphone see Download a free application For information about setting up online picture accounts on your smartphone see Set up an online pictures account on your...

Page 239: ...stalling updating and deleting App Catalog applications The app developer cannot assist with any of these functions I can t find the app I want to download There are several sources of applications for your Veer App Catalog App Catalog is located in the Launcher on webOS smartphones Applications that have been reviewed by HP and meet specific development standards are included in App Catalog searc...

Page 240: ...that provides similar features I m having trouble purchasing an app If you see a charge of exactly 1 00 the 1 00 charge has been applied by the online retailer as a credit validation charge This is a temporary charge that should be removed shortly If the charge is not removed after 24 hours contact Palm Support Go to palm com support Select your smartphone and AT T and click Support Services Selec...

Page 241: ...le installing an app from App Catalog If you received one of the following errors the app is not compatible with your smartphone This application is not available for your model This application is not available for your carrier This application is not available in your country This application cannot run on your current operating system Use the System Updates app to install the system update and ...

Page 242: ...ored in the app before you uninstall it If the developer does not provide a way to back up the data you can write down the information to save it Alternately hold down Option Sym P to save screen captures of important data to the screencaptures folder in Photos If you see issues with your smartphone after a webOS update and you have a homebrew application installed use webOS Doctor to restore your...

Page 243: ...the erase options on your smartphone enter your existing Palm profile email address and password don t create a new one When you do this all data that has been backed up to your profile contacts calendar events and tasks as well as apps you bought through App Catalog is restored to your smartphone To restore information about your online accounts to your smartphone simply enter the password for ea...

Page 244: ... to download webOS Doctor Transferring information from another HP webOS phone I want to get files off my old webOS phone but the screen is cracked or doesn t respond to taps so I can t access USB Drive mode If you can t put your smartphone in USB Drive mode using the screen you can use a keyboard shortcut Connect your smartphone to your computer using the USB cable and then press and hold Option ...

Page 245: ...ting 245 Web Delete stored web browsing information by clearing your history cookies and cache see Customize web browser settings Third party applications You can delete infrequently used applications see Delete applications ...

Page 246: ...246 Chapter 14 Troubleshooting ...

Page 247: ...email message make the back gesture to close the message and return to your list of messages Or when you finish writing a memo make the back gesture to close and save the memo and return to the display of all your memos See Go up one level in an app back gesture Making the back gesture is also the way you save your work in many apps If you don t see a Done button make the back gesture to save your...

Page 248: ...form the back gesture among others You begin some gestures in the gesture area and complete them on the touchscreen for example the slow drag that displays Quick Launch when you have an application filling the screen HP webOS The operating system of your HP Veer 4G Key features of HP webOS include gestures cards merged views and linked contacts Just Type The feature formerly known as universal sea...

Page 249: ...You create a Palm profile by entering a working email address during initial setup of your Veer see Set up your smartphone Your Palm profile also identifies the location on the web where the data you store in your Palm profile account is backed up You cannot see or change this data on the web however See also Palm profile account Palm profile account An account that is automatically set up for you...

Page 250: ...nter é Synergy feature The feature that lets you take advantage of merged views and linked contacts on your smartphone See Your HP Veer 4G system update Updates provided to HP webOS and core applications such as Contacts and Calendar When a system update is available a notification appears on your smartphone You can also check for system updates manually See Update the HP webOS operating system ta...

Page 251: ...Yes Only info in that app is deleted info remains in other apps Facebook Contacts Calendar Photos Videos Contacts Calendar Transfer from web to smartphone Photos Videos Transfer upload from smartphone to web Photos and Videos only Contacts and Calendar only Only info in that app is deleted info remains in other apps Google Contacts Calendar Messaging Email Sync Yes Yes Only info in that app is del...

Page 252: ...The data source is not affected If you delete an account from your smartphone using the Accounts app all data from that account is removed from all apps associated with the account You can also edit and add data to an Exchange account from a desktop application such as Outlook Yahoo Contacts Calendar Messaging Email Contacts Transfer from web to smartphone Calendar Sync Contacts No Calendar Yes Ye...

Page 253: ...TY compatible Ringer switch Built in GPS A GPS Processor technologies Qualcomm MSM 7230 processor Battery Rechargeable lithium ion nonremovable 910mA hr power capacity Operating system HP webOS Camera 5 megapixel Auto exposure Auto white balance Geotagging Video capture Size 3 3 in x 2 1 in x 0 6 in 84 mm x 54 5 mm x 15 1 mm Weight 3 6 ounces 103 grams Operating temperature range 32 F to 113 F 0 C...

Page 254: ...ble brightness Keyboard Slide out physical QWERTY keyboard Sensors Ambient light Accelerometer Proximity Memory 8GB 6 1GB user available USB mass storage support 512MB RAM Connector Magnetic connector Connects to charger data transfer cable with USB 2 0 Hi Speed and 3 5mm audio adapter for headset headset sold separately Back cover nonremovable Compatible with the HP Touchstone charging dock sold ...

Page 255: ...purchase HP webOS App Catalog Calculator Calendar Camera Clock Contacts Email Memos Messaging integrated SMS MMS and IM Music PDF View Phone Photos Quickoffice DOC DOCX XLS XLSX PPT PPTX Tasks Videos Voice Dial VPN Web Table 1 Specifications Category Description ...

Page 256: ...e Device Info Exhibition Gesture Tutorial Help Location Services Regional Settings Screen Lock SIM Toolkit Software Manager Sounds Ringtones System Updates Text Assist Wi Fi Included third party applications at time of purchase Amazon MP3 Google Maps AT T Navigator YouTube YPmobile Table 1 Specifications Category Description ...

Page 257: ...te FCC regulations Industry Canada Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The term IC before the equipment certification number only signifies that the Industry Canada technical specifications were met IC 3905A BROU This Cl...

Page 258: ... to keep mobile phones away from the head and body Further information on this subject can be obtained from the WHO home page who int mediacentre factsheets fs193 en index html WHO Fact sheet 193 June 2000 Battery Replacement Do not attempt to replace the rechargeable battery in the Veer yourself The battery may only be replaced by HP or a HP Authorized Service Provider Power Specifications Use on...

Page 259: ...n using the speakerphone feature it is recommended that you place your smartphone at a safe distance from your ear Other Medical Devices Hospitals If you use any other personal medical device consult the manufacturer of your device to determine if it is adequately shielded from external RF energy Your physician may be able to assist you in obtaining this information Turn your phone OFF in health c...

Page 260: ...ime is required before your hearing could be affected Avoid using headphones after exposure to extremely loud noises such as rock concerts that might cause temporary hearing loss Temporary hearing loss might cause unsafe volumes to sound normal Do not listen at any volume that causes you discomfort If you experience ringing in your ears hear muffled speech or experience any temporary hearing diffi...

Page 261: ...tention from the road 8 Dial your national emergency number to report serious emergencies This is a free call from your smartphone 9 Use your smartphone to help others in emergencies 10 Call roadside assistance or a special non emergency wireless number when necessary Driving Safety Tip Details 1 Get to know your smartphone and its features such as speed dial and redial Carefully read your instruc...

Page 262: ...king over a carpet while scuffing your feet building up electrons on your body you may get a shock the discharge event when you touch a metal doorknob This little shock discharges the built up static electricity ESD susceptible equipment Even a small amount of ESD can harm circuitry so when working with electronic devices take measures to help protect your electronic devices including your HP smar...

Page 263: ...afety information 263 Record the model number and serial number in the space provided below This will be helpful if you need to contact us about your smartphone in the future Product HP Veer 4G Model P160UNA Serial No ...

Page 264: ...264 Regulatory and safety information ...

Page 265: ...ew 208 AIM 104 aircrafts 259 airplane mode 16 21 23 247 Ajax 163 alarms 54 124 127 134 135 See also Clock application Album Art view 149 album headers 141 albums See also specific types deleting 140 Alert option 89 alerts See alarms notifications All Calendars view 123 All Flagged folder 249 All Inboxes folder 86 249 all day events 124 Amazon accounts 150 239 Amazon MP3 service 150 152 199 239 242...

Page 266: ...connecting to 178 179 deleting 180 deleting list items 25 disconnecting from 180 icons 16 17 overview 178 pairing 178 180 passkeys for 179 phone calls and 78 renaming 180 setting up 78 troubleshooting 225 226 227 turning on and off 178 Bluetooth wireless technology 78 178 180 See also wireless services BMP files 93 139 bookmarks 166 167 200 PDF 187 Brightness slider 209 browser See web browser bro...

Page 267: ...ubleshooting 225 TTY TDD devices and 82 VPN profile 162 Wi Fi 155 156 157 connectivity specifications 254 connectors 14 254 contact header 114 contact lists 94 119 contact matches 68 69 79 contacts adding 94 103 110 112 backup summary 198 199 car kits and 79 120 default account 119 deleting 118 dialing by 69 99 displaying 75 104 113 114 116 117 editing 113 114 116 117 exporting 110 Facebook 112 fa...

Page 268: ...onversations 104 cookies 169 data 198 201 203 243 email 90 95 email accounts 90 events 126 files 58 folders 58 information 203 instant messaging accounts 107 Launcher pages 51 list items 25 memos 133 messages 104 music 149 numbers on dial pad 68 online accounts 143 185 227 pictures 143 ringtones 115 shortcuts 46 tasks 131 132 user profiles 19 videos 145 VPN profiles 163 web page content 169 deleti...

Page 269: ... 86 89 92 replying to 94 retrieving 92 155 searching for 94 searching messages 33 34 sending 86 91 98 signatures 89 96 sorting 97 synchronizing 86 89 92 104 110 121 227 troubleshooting 230 231 email accounts accessing 86 default 97 deleting 90 login settings 90 multiple 87 88 preferences for 89 90 renaming 90 reordering 98 setting up 87 89 troubleshooting 228 230 231 email addresses changing 202 e...

Page 270: ...es 148 150 Geotag Photos option 169 gesture area 14 248 gestures See also specific types advanced 210 described 8 lighted bar 23 troubleshooting 224 where to make 23 Get email option 89 GIF files 139 Global Address Lists 69 110 global address search 113 Gmail 86 235 Google accounts availability 60 251 online 60 phone setup 86 104 110 121 setting up on website 63 synchronization of 62 Synergy featu...

Page 271: ... searching with 32 37 66 troubleshooting 236 Just Type field 15 K keyboard 68 254 entering information with 46 features of 15 sliding out 14 keyboard shortcuts 47 keywords 35 known networks 157 L labels 112 LAN local area network 161 landscape mode 164 234 landscape view 138 language 208 lanyard loop 17 Launch Search 33 36 Launcher airplane mode 22 backup summary 199 Calendar event from 123 closin...

Page 272: ...cations used in 98 101 attachments 103 copying 104 creating 101 102 deleting 104 dialing from 70 displaying 103 forwarding 103 notifications 101 pictures and 102 141 saving contact information 104 sending 73 99 101 102 troubleshooting 231 233 multitasking open applications 8 music See also sounds backing up 150 200 copying 59 data transfer of 147 deleting 149 downloading 152 formats 147 informatio...

Page 273: ... 224 personal data 59 Personal Identification Numbers See PINs personal information 243 phone 19 See also phone calls answering 70 71 73 as clock 207 backing up 198 200 caring for 260 compatible devices for 78 227 data services and 229 data transfer to 58 63 110 121 deleting user profiles from 19 dialing 104 116 headsets 78 79 227 icons title bar 16 lost 158 198 201 naming 203 number for 74 prefer...

Page 274: ... R radio frequency 227 257 radio specifications 253 rdx 204 read emails 95 recurring events 123 redialing 69 redirectors web pages 234 Regional Settings application 200 208 209 reinstalling applications 193 reminders See also alarms contacts 116 events 124 126 127 remote diagnostics 204 Remove Contacts Account option 120 143 Remove Email Account option 90 Remove flag command 95 removing See deleti...

Page 275: ...ckoffice accounts 182 share option 98 sharing See also sending addresses 173 files 184 187 images 93 videos 144 Shift 43 44 shift key 15 short codes 102 shortcuts 46 47 80 Show Contact Matches option 69 79 Show email option 89 Show Icon option 89 Show notification option 89 signal 16 22 225 226 signatures 89 96 SIM card contacts and 114 described 18 icons 16 inserting in phone 18 locking 81 slot f...

Page 276: ... 200 TDD devices 82 technical support 10 temperature ranges 253 tests See Quick Tests Interactive Tests text See also information copying cutting 47 display size 183 186 entering 46 finding 186 formatting 91 96 pasting 47 selecting 27 28 Text Assist application 45 46 200 text messages addressing 102 applications used in 98 101 blocking 106 contact information and 103 104 copying 104 creating 101 1...

Page 277: ...213 downloaded files 168 erasing from 204 243 music 147 pictures 139 user names 107 user profile accessing data from 19 accounts 60 249 251 Amazon MP3 music and 150 backing up 60 198 201 backups 19 benefits of 19 bookmarks and 166 contacts in 110 creating 18 19 218 221 defined 198 deleting 19 deleting data from 201 described 9 198 249 events and 121 logging into 221 222 memos and 132 restoring dat...

Page 278: ...ek view 125 weight specifications 253 Wi Fi See also wireless services access points 154 airplane mode 22 authentication 154 backup summary 201 connecting to 154 155 156 connections 157 158 coverage areas 154 disconnecting from 157 disconnecting networks 157 hotspots 158 160 icons 16 known networks 157 network types 154 removing networks 157 sleep settings 157 troubleshooting 233 234 turning on an...

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