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4 Troubleshooting Your PC

Recovering Hard Disk Contents

Recovering Hard Disk Contents

In the unlikely event of a hard disk crash, you can recover all the
software that was preloaded on your PC’s hard disk when the PC was
manufactured. You can recover, for example:

•

The PC’s operating system.

•

Any HP-supplied drivers (for example, video, IDE and LAN).

•

Any HP-designed manageability applications (for example,
HP TopTools and HP DiagTools).

NOTE

Any software that has been installed on the PC after it was
manufactured, and any personal data that has been generated by
applications installed on the PC, are not covered by the recovery
process.

Changing the Hard Disk

If the hard disk is corrupted and you can no longer use it, you should
replace it with a new hard disk drive. Refer to the information given in
earlier chapters of this guide for information about installing hard disk
drives.

If the replacement hard disk drive is brand new, you will need to
partition and format the drive. Refer to your operating system
documentation for information about how to do this.

bird.bk : bird-up4.fb4 Page 77 Tuesday, June 9, 1998 2:38 PM

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Summary of Contents for Vectra VE 6/xxx - 8

Page 1: ...HP Vectra VE Series 8 Upgrade and Maintenance Guide bird bk birddtfc fb4 Page 1 Tuesday June 9 1998 2 38 PM ...

Page 2: ... in connection with the furnishing performance or use of this material This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Microsoft NT and Windows are U S registered trademarks of Microsoft Corporati...

Page 3: ...Upgrade and Maintenance Guide bird bk title fb4 Page iii Tuesday June 9 1998 2 38 PM ...

Page 4: ... PC Troubleshoot problems on the PC Find out where to get more information and support For information about setting up and using your PC refer to the User s Guide that came with your PC The User s Guide is also part of the MIS kit for your PC refer to page vi bird bk title fb4 Page iv Tuesday June 9 1998 2 38 PM ...

Page 5: ... disconnected from the power by removing the power cord from the power outlet This means the PC must be located close to a power outlet that is easily accessible For your safety never remove the PC s cover without first removing the power cord from the power outlet and any connection to a telecommunications network Always replace the cover on the PC before switching it on again To avoid electric s...

Page 6: ...bout installing accessories and troubleshooting Upgrade and Maintenance Guide this manual Familiarization Guide PC training information for support and maintenance personnel Network Administrator s Guide network driver installation information for network administrators Service Handbook Chapters information on upgrade and replacement parts including HP part numbers You will also find complete info...

Page 7: ... Main Memory 6 Installing Mass Storage Devices 8 Connecting IDE Devices 8 Configuring an IDE Device After Installation 10 Installing an IDE Hard Disk Drive in an Internal Shelf 11 Installing a CD ROM Tape or Zip Drive in a Front Shelf 14 Installing Accessory Boards 19 Installing an Accessory Board 20 Configuring Accessory Boards with Plug and Play 22 Configuring non Plug and Play ISA Accessory Boa...

Page 8: ...alling Mass Storage Devices 36 Connecting IDE Devices 36 Configuring an IDE Device After Installation 38 Installing a 3 5 inch Hard Disk Drive in an Internal Shelf 39 Installing a Zip Drive CD ROM Drive or Tape Drive 42 Installing Accessory Boards 46 Installing an Accessory Board 47 Configuring Accessory Boards with Plug and Play 49 Configuring non Plug and Play ISA Accessory Boards 49 Installing ...

Page 9: ... If There Is a Memory Test Error 63 If There Is a Keyboard or Mouse Test Error 64 If There Is a Floppy Disk Drive Test Error 65 If There Is a Hard Disk or CD ROM Drive Test Error 66 If There Is a CMOS Test Error 67 If There Is a Serial or Parallel Port Test Error 68 Other Configuration Problems 69 If There Is a Beep Code During Startup 70 If You Cannot Turn Off Your PC 71 If You Have Forgotten You...

Page 10: ...isk Drive Windows NT Systems 78 Installation of Windows NT4 SP3 and HP Software Components 79 Installation of Customer Specific Software 81 Recovering from a BIOS Update Failure 82 HP DiagTools 84 Setting the Device Boot Order 86 Technical Information 87 System Board Switches 87 Power Consumption 88 Acoustic Noise Emission 88 Physical Characteristics 89 IRQs DMAs and I O Addresses Used by Your PC ...

Page 11: ...ccessories in Your Desktop PC This chapter explains in detail how to install accessories such as extra memory accessory boards and additional disk drives in your PC bird bk bird up1 fb4 Page 1 Tuesday June 9 1998 2 38 PM ...

Page 12: ... Main Memory Modules SDRAM 16 MB kit SDRAM 32 MB kit SDRAM 64 MB kit SDRAM 128 MB kit SDRAM Accessory Board Slots One ISA one ISA PCI combination four PCI and one AGP some slots may come with preinstalled boards Front Access Device Shelves Zip drive tape drive CD ROM drive already installed on some models Internal Device Shelves For two hard disk drives beneath the floppy disk drive one hard disk ...

Page 13: ...re switching on the PC again Removing the Cover 1 Switch off the display and the PC 2 Disconnect all power cords and any telecommunications cables 3 Unscrew the three thumb screws at the back of the PC If it is the first time you are removing the cover you will probably need to use a screwdriver to loosen the screws 4 While standing at the back of the PC slide the cover towards you by about 20 mm ...

Page 14: ...al cables are properly connected and safely routed 2 Standing at the back of the PC lower the cover onto the PC chassis aligning the rails on the inside edges of the cover with the sides of the PC chassis and firmly slide the cover forwards into position 3 Tighten the three thumb screws at the back of the PC 4 Reconnect all cables and power cords Step 2 Step 3 bird bk bird up1 fb4 Page 4 Tuesday J...

Page 15: ...m the power supply unit and at the same time lift the airflow guide clear of the video card 3 Place the airflow guide on a desk table top Replacing the Airflow Guide 1 Slide the airflow guide towards the power supply unit making sure that the guide passes beneath the key lock 2 Insert the two tabs on the airflow guide into the power supply unit 3 Using the screw that you removed earlier secure the...

Page 16: ...are Hold it by the edges and avoid touching the components and connectors Installing Main Memory Your PC is supplied with main memory If you need more main memory to run your application software you can install up to a total of 384 MB three 128 MB modules Main memory is available in modules of 16 MB 32 MB 64 MB or 128 MB There are three memory banks or slots with each bank supporting one SDRAM me...

Page 17: ...it into the socket one way round 4 Firmly press the memory module completely into the socket until the retaining clips click into position If you need to remove a main memory module release the retaining clips and pull the module out of the socket 5 Install any other accessories before replacing the cover Reconnect all cables and power cords 6 Check the new configuration by viewing the summary scr...

Page 18: ...loppy disk drive can be installed in your PC Your PC may already have a CD ROM drive installed in one of the front access shelves Connecting IDE Devices If you add an IDE Zip drive hard disk drive CD ROM drive or tape drive you need to connect it to power and data cables The data cables are shown below Standard IDE CD ROM drive data cable connectors Flexible Disk Drive data cable non IDE Note If y...

Page 19: ...already connected The following table explains which data connectors you should use when you install additional devices Examples of multiple IDE drive combinations Configuration Connections to data cables 1 Hard disk drive 1 Bootable hard disk drive Master connector Hard Disk Drive Cable 2 Hard disk drives 1 Bootable hard disk drive 2 Second hard disk drive Master connector Hard Disk Drive Cable S...

Page 20: ...ll boot on that hard disk drive It is the boot order settings in the Setup program that determine the boot order Refer to page 86 for more information Jumper Settings Refer to the IDE drive s manual to see if you must set jumpers The drive jumper should be set to cable select or CS Configuring an IDE Device After Installation After installing an IDE drive you will need to verify that your PC has c...

Page 21: ... damage to the hard disk drive s internal components Make sure that you back up your files before you install a hard disk drive Refer to your operating system documentation for information on how to do this There are two internal shelves for 3 5 inch hard disk drives Both shelves are located under the floppy disk drive One shelf already has a hard disk drive installed in it You can use the second ...

Page 22: ...y on a table desk top 5 Insert the new drive into the spare shelf in the drive tray and secure the new drive to the tray using the screws provided with the drive 6 Carefully put the drive tray back into the PC and secure it in position using the two retaining screws that you removed earlier Floppy disk hard disk drive tray Screws go here and the same on the other side bird bk bird up1 fb4 Page 12 ...

Page 23: ...not sure which connector to use refer to Connecting IDE Devices on page 8 8 Ensure that the data and power cables are neatly routed so that they do not interfere with any other device nor hinder the PC s cover 9 Install any other accessories before replacing the cover Reconnect all cables and power cords 10 Check the new configuration by viewing the summary screen press while the Vectra logo is di...

Page 24: ... require front access In addition to the floppy disk drive your PC supports two front access 5 25 inch devices Note that one front access shelf may already have a CD ROM drive installed in it Refer to the drive s manual to see if you must set jumpers or if there is a special installation procedure to follow To install a front access device 1 Disconnect the computer s power supply cord and any conn...

Page 25: ... pull it out Be very careful not to hurt your fingers when you do this You need to use a screwdriver to help you to unlatch the plate 7 If the new drive has a tray attach the drive to the tray Many devices such as the HP Zip drive require an HP supplied tray before they can be installed CD ROM drives do not require a tray Step 3 Step 4 Step 5 bird bk bird up1 fb4 Page 15 Tuesday June 9 1998 2 38 P...

Page 26: ...sh 8 Slide the new drive into the shelf and secure the drive in position using the screws supplied with it 9 Connect the power cable and the data cable to the rear of the new drive Attach drive to tray This example shows a Zip drive bird bk bird up1 fb4 Page 16 Tuesday June 9 1998 2 38 PM ...

Page 27: ...e plastic plate from the cover by unclipping it on one side and pivoting it out Store the plate in a safe place 11 Replace the front bezel 12 Carefully put the floppy disk drive hard disk drive tray back into the PC and secure it in position using the two retaining screws you removed earlier Reconnect the power and data cables to the floppy disk drive and hard disk drive s Power cable CD ROM drive...

Page 28: ...ny other accessories before replacing the cover Reconnect all cables and power cords 14 Verify the new configuration by viewing the summary screen press while the Vectra logo is displayed during system startup Power cable Hard disk drive data cable bird bk bird up1 fb4 Page 18 Tuesday June 9 1998 2 38 PM ...

Page 29: ...f the computer while you are removing the accessory from the bag Handle the accessory as little as possible and with care Your PC has one AGP Accelerated Graphics Port slot for the video card one ISA Industry Standard Architecture slot four PCI Peripheral Component Interface slots and one ISA PCI combination slot System Board One AGP slot Four PCI slots One ISA slot Front of PC PCI 4 PCI 3 PCI 2 I...

Page 30: ...lot Some boards may have preferred locations and special installation instructions detailed in their manuals 4 Unscrew the slot cover s retaining screw and remove the slot cover Keep the screw you will need it later Store the slot cover in a safe place 5 Hold the board by its top edge and slide it into the board guide of the chosen slot If you need to loosen the retaining screws on the adjacent sl...

Page 31: ... adjacent slots remember to tighten them 8 The accessory board may need a special connection such as Network cable to the WOL Wake On LAN connector Sound cable to the CD ROM drive The following figure shows the location of the WOL connector For more information refer to the documentation that came with the accessory board The necessary cables are usually provided with the accessory board 9 Install...

Page 32: ...ivers from HP s Web site at http www hp com go vectrasupport Configuring Accessory Boards with Plug and Play Plug and Play is an industry standard for automatically configuring your PC s hardware resources and the accessory boards installed in it Your PC has configurable support for Plug and Play in the BIOS All PCI accessory boards are Plug and Play although not all ISA boards are Check the acces...

Page 33: ... index to find information about installing devices Windows NT 4 0 helps you through the installation of devices such as modems and sound boards Configuring non Plug and Play ISA Accessory Boards If you install an ISA accessory board that is not Plug and Play you will need to configure the board before your PC can use it For guidelines on available IRQs and I O addresses in your PC refer to page 9...

Page 34: ...ng a Security Cable You can secure the PC to your desk or any other fixed object using a security cable The PC has a bracket at the rear for securing the cable NOTE Contact your reseller for more information about ordering a security cable bird bk bird up1 fb4 Page 24 Tuesday June 9 1998 2 38 PM ...

Page 35: ...ealer from whom you purchased your PC Workstation or to HP so that they can be either recycled or disposed of in an environmentally sound way Returned batteries will be accepted free of charge If your PC repeatedly loses its configuration settings you should consider changing the battery Replace it with a CR2032 coin type manganese lithium battery available from most PC stores To change the batter...

Page 36: ... Your Desktop PC Changing the Battery 26 English 5 Replace the cover Reconnect all cables and power cords 6 Run the Setup program to reconfigure the PC Static free screwdriver bird bk bird up1 fb4 Page 26 Tuesday June 9 1998 2 38 PM ...

Page 37: ...ed To Install a Key Lock 1 Disconnect the computer s power supply cord and any connection to a telecommunications network 2 Remove the computer s cover 3 Using a screwdriver remove the small round metal filler from the PC s chassis 4 Insert the key lock and secure it in position using the clip provided bird bk bird up1 fb4 Page 27 Tuesday June 9 1998 2 38 PM ...

Page 38: ...sories in Your Desktop PC Installing a Key Lock 28 English 5 Replace the cover Reconnect all cables and power cords Insert the key lock and clip in the direction shown bird bk bird up1 fb4 Page 28 Tuesday June 9 1998 2 38 PM ...

Page 39: ...essories in Your Minitower PC This chapter explains in detail how to install accessories such as extra memory accessory boards and additional disk drives in your PC bird bk bird up2 fb4 Page 29 Tuesday June 9 1998 2 38 PM ...

Page 40: ...m HP s Web site at http www hp com go vectrasupport Main Memory Modules SDRAM 16 MB kit SDRAM 32 MB kit SDRAM 64 MB kit SDRAM 128 MB kit SDRAM Front Access Device Shelves Zip drive tape drive CD ROM drive already installed on some models Accessory Board Slots One ISA one ISA PCI combination four PCI and one AGP some slots may come with pre installed boards Internal Device Shelves For two hard disk...

Page 41: ... PC before switching on the PC again Removing the Cover 1 Switch off the display and PC 2 Disconnect all power cords and any telecommunications cables 3 Unscrew the three thumb screws at the back of the PC If it is the first time you are removing the cover you will probably need to use a screwdriver to loosen the screws 4 While standing at the back of the PC slide the cover towards you by about 15...

Page 42: ...and safely routed 2 Lower the cover onto the PC chassis and slide it into position Make sure that the two guides at the bottom of the cover slide into the two rails at the base of the chassis and that the guides at the front of the cover slide into the rails at the front of the chassis 3 Tighten the three thumb screws at the rear of the cover 4 Reconnect all cables and power cords Step 2 Step 3 bi...

Page 43: ...low guide 1 Disconnect the PC s power supply cord and any connection to a telecommunications network 2 Remove the PC s cover 3 While supporting the power supply unit with one hand remove its retaining screw and unclip the unit from the top of the PC chassis 4 Gently place the power supply unit and airflow guide next to the PC Take care not to put any strain on any of the cables 5 Install any acces...

Page 44: ...care Hold it by the edges and avoid touching the components and connectors Installing Main Memory Your PC is supplied with main memory If you need more main memory to run your application software you can install up to a total of 384 MB three 128 MB modules Main memory is available in modules of 16 MB 32 MB 64 MB or 128 MB There are three memory banks or slots with each bank supporting one SDRAM m...

Page 45: ...e way round 5 Firmly press the memory module completely into the socket until the retaining clips click into position If you need to remove a main memory module release the retaining clips and pull the module out of the socket 6 Install any other accessories before replacing the power supply unit and airflow guide if you removed them earlier and replacing the cover Reconnect all cables and power c...

Page 46: ...be installed in your PC Your PC may already have a CD ROM drive installed in one of the front access shelves Connecting IDE Devices If you add an IDE Zip drive hard disk drive CD ROM drive or tape drive you need to connect it to power and data cables The data cables are shown below Standard IDE CD ROM drive data cable connectors Flexible Disk Drive data cable non IDE Note If your PC does not have ...

Page 47: ... already connected The following table explains which data connectors you should use when you install additional devices Examples of multiple IDE drive combinations Configuration Connections to data cables 1 Hard disk drive 1 Bootable hard disk drive Master connector Hard Disk Drive Cable 2 Hard disk drives 1 Bootable hard disk drive 2 Second hard disk drive Master connector Hard Disk Drive Cable ...

Page 48: ...ill boot on that hard disk drive It is the boot order settings in the Setup program that determine the boot order Refer to page 86 for more information Jumper Settings Refer to the IDE drive s manual to see if you must set jumpers The drive jumper should be set to cable select or CS Configuring an IDE Device After Installation After installing an IDE drive you will need to verify that your PC has ...

Page 49: ...e sure that you back up your files before you install a hard disk drive Refer to your operating system documentation for information on how to do this Refer to the drive s documentation to see if you must set jumpers or if there is a special installation procedure to follow If your new hard disk drive already has a mounting tray attached you must remove it before you can install the drive in your ...

Page 50: ...the new drive into the spare shelf in the drive tray and secure the new drive to the tray using the screws provided with the drive 6 Carefully put the drive tray back into the PC and secure it in position using the retaining bracket Step 3 Step 4 bird bk bird up2 fb4 Page 40 Tuesday June 9 1998 2 38 PM ...

Page 51: ...rs to use refer to Connecting IDE Devices on page 36 8 Ensure that the data and power cables are neatly routed so that they do not interfere with any other device nor hinder the PC s cover 9 Install any other accessories before replacing the cover Reconnect all cables and power cords 10 Verify the new configuration by viewing the summary screen press while the Vectra logo is displayed during syste...

Page 52: ...d service personnel only 1 Switch off the display and computer and disconnect the power supply cables and any telecommunications cables 2 Remove the computer s cover 3 Remove the front bezel You need to gently squeeze the retaining clips together and then standing in front of the PC carefully lever the bezel away from the chassis Retaining clips Squeeze each retaining clip in turn with one hand wh...

Page 53: ...ou need to use a screwdriver to help you to unlatch the plate 5 If the new drive has a tray attach the drive onto the tray Many devices such as the HP Zip drive require an HP supplied tray before they can be installed CD ROM drives do not require a tray 6 Slide the drive completely into the shelf and secure the drive in position using the screws provided with it Attach drive to tray This example s...

Page 54: ...s are shaped to go in one way only Refer to Connecting IDE Devices on page 36 for more information about which connectors to use 8 To allow access to the device remove the relevant plastic plate from the cover by unclipping it on one side and pivoting it out Store it in a safe place CD ROM data cable Power cable bird bk bird up2 fb4 Page 44 Tuesday June 9 1998 2 38 PM ...

Page 55: ... 9 Install any other accessories before replacing the front bezel and cover Reconnect all cables and power cords 10 Verify the new configuration by viewing the summary screen press while the Vectra logo is displayed during system startup bird bk bird up2 fb4 Page 45 Tuesday June 9 1998 2 38 PM ...

Page 56: ...of the computer while you are removing the accessory from the bag Handle the accessory as little as possible and with care Your PC has one AGP Accelerated Graphics Port slot for the video card one ISA Industry Standard Architecture slot four PCI Peripheral Component Interface slots and one ISA PCI combination slot System Board One AGP slot Four PCI slots One ISA slot Bottom of PC PCI 4 PCI 3 PCI 2...

Page 57: ... the screw you will need it later Store the slot cover in a safe place 5 Hold the board by its top edge and slide it into the board guide of the chosen slot If you need to loosen the retaining screws on the adjacent slots 6 Align the board s connector with the slot s socket and firmly press the board into the socket Do not bend the board Ensure the board s connector engages completely with the soc...

Page 58: ...fore replacing the cover Reconnect all cables and power cords NOTE If you install a network board and connect it to the WOL connector you must enable the Wake On LAN field in the Setup program Advanced Power Management Setup if the network board supports this mode After you have installed certain types of accessory for example a network board you must reinstall Service Pack 3 Windows NT 4 0 only Y...

Page 59: ...M that contains the driver Windows NT 4 0 For operating systems that do not support Plug and Play such as Windows NT 4 0 refer to the operating system documentation for information about installing accessory boards In Windows NT 4 0 click the Start button then click Help You can use the contents or index to find information about installing devices Windows NT 4 0 helps you through the installation...

Page 60: ...ing a Security Cable You can secure the PC to your desk or any other fixed object using a security cable The PC has a bracket at the rear for securing the cable NOTE Contact your reseller for more information about ordering a security cable bird bk bird up2 fb4 Page 50 Tuesday June 9 1998 2 38 PM ...

Page 61: ...dealer from whom you purchased your PC Workstation or to HP so that they can be either recycled or disposed of in an environmentally sound way Returned batteries will be accepted free of charge If your PC repeatedly loses its configuration settings you should consider changing the battery Replace it with a CR2032 coin type manganese lithium battery available from most PC stores To change the batte...

Page 62: ...Your Minitower PC Changing the Battery 52 English 5 Replace the cover Reconnect all cables and power cords 6 Run the Setup program to reconfigure the PC Static free screwdriver bird bk bird up2 fb4 Page 52 Tuesday June 9 1998 2 38 PM ...

Page 63: ...led To Install a Key Lock 1 Disconnect the computer s power supply cord and any connection to a telecommunications network 2 Remove the computer s cover 3 Using a screwdriver remove the small round metal filler from the PC s chassis 4 Insert the key lock and secure it in position using the clip provided bird bk bird up2 fb4 Page 53 Tuesday June 9 1998 2 38 PM ...

Page 64: ...ories in Your Minitower PC Installing a Key Lock 54 English 5 Replace the cover Reconnect all cables and power cords Insert the key lock and clip in the direction shown bird bk bird up2 fb4 Page 54 Tuesday June 9 1998 2 38 PM ...

Page 65: ...3 Security Features This chapter explains how to use the security features of your PC bird bk bird up3 fb4 Page 55 Tuesday June 9 1998 2 38 PM ...

Page 66: ...rmation Using BIOS Passwords You can only set a User password if you have already set an Administrator password Both User and Administrator passwords can be used as power on passwords or to protect the PC s setup configuration via the Setup program If passwords have been set to have full access to the configuration settings in the PC s Setup program you must use the Administrator password The User...

Page 67: ...etup item You will be asked to enter your password twice Save your changes when you exit the Setup program by selecting Exit then Exit Saving Changes To remove the password follow the same procedure as to set a password You will be asked to enter the existing password first Then for the new password leave the password field blank and press NOTE If you forget your password refer to page 72 bird bk ...

Page 68: ...r password 1 Start the Setup program press during the startup procedure 2 Select the Security menu 3 Choose the Set User Password setup item You will be asked to enter your password twice Save your changes when you exit the Setup program by selecting Exit then Exit Saving Changes To remove the password follow the same procedure as to set a password You will be asked to enter the existing password ...

Page 69: ...e advice in this chapter refer to Hewlett Packard Support and Information Services on page 92 WARNING When performing the procedures described in this chapter remember to follow normal safety procedures that is always remove all power cords and any telecommunications cables from the PC before removing the cover bird bk bird up4 fb4 Page 59 Tuesday June 9 1998 2 38 PM ...

Page 70: ...rd disk or CD ROM error Refer to page 66 CMOS error Refer to page 67 Serial or parallel port error Refer to page 68 Other configuration problems Refer to page 69 Beep code error Refer to page 70 Problem Cause and Solution You cannot turn off the PC The PC is frozen in a power saving mode Refer to page 71 You have forgotten your password Refer to page 72 The Wake On LAN feature does not work Refer ...

Page 71: ...ternal components with a screwdriver or other metal instrument Check if any of the internal devices are causing the problem Disconnect the PC s power cord Open the PC Remove internal power connectors from all internal devices Reconnect the PC s power cord Reconnect the power connectors one by one to the internal devices to see which device is defective Contact HP Support or your authorized dealer ...

Page 72: ...k Display brightness and contrast settings are correct Refer to the display s manual as needed If the monitor still does not work The video cable pins are not damaged Switch off and unplug the monitor Disconnect the video cable and straighten any bent pins Reconnect the video cable Switch on the display and see if it works If the monitor still does not work The PC s video is working Replace the mo...

Page 73: ...he memory modules by known good memory modules from a similar PC Refer to chapter 1 or 2 as needed Close the PC reconnect the power cord and check that the PC boots starts If the PC still does not boot Check the system board is working Disconnect the power cord Open the PC Replace the system board by a known good board from a similar PC Close the PC reconnect the power cord and check that the PC b...

Page 74: ...se by known good units Switch on the PC and check it works If the keyboard mouse still do not work Check the system board is working Disconnect the power cord Open the PC Replace the system board by a known good board from a similar PC Close the PC reconnect the power cord and check that the PC boots starts If the keyboard mouse works contact HP Support or your authorized dealer for further troubl...

Page 75: ...g Disconnect the power cord Open the PC Replace the floppy drive cable by a known good cable from a similar PC refer to chapter 1 or 2 Close the PC then switch it on and check it works If the drive still does not work The diskette is working Insert a known good diskette and see if it works The drive is working Disconnect the power cord Open the PC Replace the floppy drive by a known good drive fro...

Page 76: ...sconnect the power cord Open the PC Replace the drive cable by a known good cable from a similar PC refer to chapter 1 or 2 Close the PC then switch it on and check it works If the drive still does not work The drive is working Disconnect the power cord Open the PC Replace the drive by a known good drive from a similar PC refer to chapter 1 or 2 Close the PC then switch it on and check it works If...

Page 77: ...m The internal battery is working Set the PC to the correct time refer to the operating system manual Switch off and unplug the PC for an hour Restart the PC and check the time is correct If the time is incorrect replace the PC s battery by a new one refer to chapter 1 or 2 Check the system board is working Disconnect the power cord Open the PC Replace the system board by a known good board from a...

Page 78: ...e 84 All connected devices are correctly connected and switched on Switch off the PC Plug the cables into the correct connectors on the back of the PC Switch on the PC and the external devices The correct device drivers are installed Refer to the device documentation Check the system board is working Disconnect the power cord Open the PC Replace the system board by a known good board from a simila...

Page 79: ...emove the cover Set the system board switch 5 Clear CMOS to ON to clear the configuration Replace the cover and reconnect the power cord Turn on the PC This will erase the CMOS memory Wait until the PC has started A message will be displayed saying that the configuration has been cleared Turn off the PC disconnect the power cord and remove the cover Set the system board switch 5 Clear CMOS on the ...

Page 80: ...hip controller If the error persists check parts of the system relating to the keyboard For example try another keyboard and check whether the system has a keyboard fuse 7 Virtual mode exception error Contact HP Support or your authorized dealer for further troubleshooting information 8 Display memory read write failure Indicates a memory error on the video board Replace the video board or the mem...

Page 81: ... or press a key to try to wake up the PC If you cannot wake up the PC and you still cannot turn it off using the power button unplug the PC from the power supply PC does not make a buzzing or beeping sound when you press the power button but you are still unable to turn it off That you have saved all data and exited all programs Savealldataandexitallprograms if you can Press the power button and k...

Page 82: ...l replace the old password which you had forgotten Press F3 to save the new Password and exit Setup You have forgotten the Administrator password Switch off the PC and remove the power cord Remove the computer s cover Set switch 6 on the system board switch block to ON Switch on the PC and allow it to complete its startup routine A message is displayed Switch off the computer Reset switch 6 to OFF...

Page 83: ...ected to the system board and to the LAN board Refer to page 21 if you have a desktop model or page 48 if you have a minitower model for more information Refer to the LAN board documentation for instructions about installing and using the LAN board Check that the Wake On LAN field is set to enabled in the Setup program s Advanced Power Management Setup menu You need to restart the PC and press the...

Page 84: ... available for the sound board Check that you have followed the installation instructions provided with the sound board If there is still a problem Restart the PC and press F2 when F2 Setup is displayed Reserve an IRQ for the ISA sound board You can reserve IRQ 5 IRQ 9 IRQ 10 or IRQ 11 for this purpose To do this go to the Plug and Play Setup submenu of the Advanced menu and then set the chosen IR...

Page 85: ...o low or no audio at all Check that the microphone specifications meet the requirements of the 16 bit sound components The microphone should be a 600 ohm electret type Humming noise If the power grounding of your audio components is inadequate a humming noise may be generated Plug all devices into adjacent power outlets outlets within 5 cm 2 inches of each other or use line filters Occasional crac...

Page 86: ...e documentation and or the operating system documentation for guidance Date and time are wrong The date and time can be incorrect for the following reasons The time has changed to or from Summer Time The PC has been unplugged from the power too long and the battery is discharged To change the date and time use your operating system utilities or the Setup program bird bk bird up4 fb4 Page 76 Tuesda...

Page 87: ...t has been installed on the PC after it was manufactured and any personal data that has been generated by applications installed on the PC are not covered by the recovery process Changing the Hard Disk If the hard disk is corrupted and you can no longer use it you should replace it with a new hard disk drive Refer to the information given in earlier chapters of this guide for information about ins...

Page 88: ...sk drive This second hard disk drive must contain the same disk image ie the same operating system drivers and other preloaded software as the original hard disk drive which you need to replace Copying Software from One Hard Disk to Another 1 Connect a bootable hard disk drive from another Windows NT model to a spare IDE connector for example the Slave IDE connector on the Primary IDE cable assumi...

Page 89: ... master versions of the HP software NOTE You should be able to download any drivers etc that you need from the HP Web site http www hp com go vectrasupport After downloading you can create an IDE and VIDEO directory in the MASTERS directory and copy the installation files to the respective directories Follow the instructions in the readme files supplied with the IDE and the VIDEO drivers Installat...

Page 90: ...p the network installation during setup by selecting the option Do not connect this computer to a network at this time 4 Confirm the VGA compatible display adapter as video adapter at the end of the setup process 5 After the reboot you will have a basic version of NT 4 0 installed OPTIONAL If you install from CD ROM then you should copy the i386 directory from the CD ROM to your hard disk drive it...

Page 91: ...nd run the installation program HP DiagTools Download the HP DiagTools installation software from the HP Web site http www hp com go vectrasupport Refer to page 84 for more information about installing and using HP DiagTools Installation of Customer Specific Software As the hard disk is now restored to its original HP preloaded format you can now proceed with customer specific software Don t forge...

Page 92: ...oppy disk CAUTION You should not use the BootBlock procedure as the normal method of updating the BIOS Use it only as a recovery process BootBlock is loaded during manufacturing and should never be updated Using the BootBlock feature To recover from a faulty BIOS you need to use a floppy disk containing the BIOS file HT0x0x ROM but renamed to AMIBOOT ROM you need to rename the file yourself To act...

Page 93: ...minutes When the flashing is complete the PC reboots automatically 7 Shut down the PC and disconnect the PC s power cord 8 Remove the cover and set switches 5 and 6 back to the Off position 9 Replace the cover reconnect all power cords and cables remove the floppy disk from the floppy disk drive and switch on the PC The PC should boot normally CTRL HOME bird bk bird up4 fb4 Page 83 Tuesday June 9 ...

Page 94: ...support The latest version of this utility can be obtained from HP Electronic Information Services available 24 hours per day 7 days per week To access these services you should connect to the HP Web site at http www hp com go vectrasupport Starting The Diagnostics Utility To start the Vectra Hardware Diagnostics utility 1 Quit all applications shut down the operating system and restart your PC a ...

Page 95: ...h testing of your system s individual components you will need to carry out the Advanced System Tests NOTE The advanced test phase of this utility is suitable for intermediate and advanced users only Support Ticket To produce a complete record of your system s configuration and test results you will need to create a Support Ticket This can then be sent via e mail or fax to your local or HP dedicat...

Page 96: ... the PC will boot on that hard disk drive NOTE The first time you start your PC it will by default boot from the hard disk drive connected to the Master IDE connector on the Primary IDE cable IDE 0 The drive positions on the two IDE cables are When booting from a different hard disk drive make sure you know its physical position on the cable Cable Connector BIOS ID in Setup Program Primary IDE Mas...

Page 97: ...load default values in Setup 6 Password Off enabled default On disabled clear User and Administrator passwords Processor Frequency Switch 1 Switch 2 Switch 3 Switch 4 100MHzLocal Bus Speed 66 MHz Local Bus Speed 350 233 On Off On Off 400 266 On On Off On 450 300 On On Off Off 500 333 On Off Off On System Board Switches On Off Switch 1 IDE Connectors bird bk bird up4 fb4 Page 87 Tuesday June 9 1998...

Page 98: ...f 25 W between all supply rails NOTE There is a maximum of 95 W available for all accessory slots Acoustic Noise Emission Power Consumption Windows NT 115 V 60 Hz 230 V 50 Hz Operating with input output 34 1 W 35 W Operating without input output 34 W 34 8 W Standby 23 W 23 4 W Off 2 36 W 2 37 W V standby power 720 mA 5 V 3A limit per slot limited by system board 12 V 0 8A limit per slot limited by...

Page 99: ... 127 200 240 V ac all models have voltage selection switch Input frequency 45 66 Hz Maximum output power 145 W continuous Characteristic Description Weight excluding display and keyboard 9 8 kg 21 56 pounds Dimensions Width 19 cm 7 48 inches Height 40 cm 15 75 inches Depth 45 2 cm 17 80 inches Footprint 0 0817 m2 0 879 ft2 Storage temperature 20 ºC to 60º 4 ºF to 140 ºF Storage humidity 8 to 80 re...

Page 100: ...d to cascade IRQ3 NS309 COM2 COM4 IRQ4 NS309 COM1 COM3 IRQ5 Free IRQ6 NS309 flexible disk drive controller IRQ7 NS309 LPT IRQ8 PIIX4e RTC IRQ9 Free if not used by video card IRQ10 Free if not used by onboard USB controller IRQ11 Free IRQ12 NS309 mouse IRQ13 Numeric coprocessor IRQ14 PIIX4e IDE channel 1 IRQ15 PIIX4e IDE channel 2 DMAs used by PC DMA 0 free DMA 1 free DMA 2 NS309 flexible disk driv...

Page 101: ...reset and Fast A20 00A0 00A1 Slave interrupt controller 00C0 00DF DMA controller 2 00F0 00FF Co processor error 0170 0177 IDE secondary channel 01F0 01F7 IDE primary channel 0278 027F LPT 2 02E8 02EF Serial port 4 COM4 02F8 02FF Serial port 2 COM2 0372 0377 IDE secondary channel secondary flexible disk drive 0378 037A LPT1 03B0 03DF VGA 03E8 03EF COM3 03F0h 03F5 Flexible disk drive controller 03F6...

Page 102: ... provide a comprehensive range of service and support options To learn more about these service and support options please connect to the HP Web site at http www hp com go vectra or go directly to support at http www hp com go vectrasupport HP s Web site has a vast range of information about HP products services and support including Description of HP s services and support options Support documen...

Page 103: ...llel port POST error 68 passwords administrator 57 BIOS using 56 forgotten 72 setting 56 user 58 PC cannot turn off 71 no power 61 nothing displayed on the screen 62 physical characteristics 89 power consumption 88 power supply unit removing 33 replacing 33 problems audio 75 beep code 70 BIOS update failure 82 cannot turn PC off 71 CD ROM drive 66 CMOS 67 floppy disk drive 65 hard disk contents lo...

Page 104: ...Part Number Created in D6548 UPG ABA France 06 98 bird bk birddtbc fb4 Page 96 Tuesday June 9 1998 2 38 PM ...

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