HP UPS Page 92 User Manual Download

Page: 92 / 133

Troubleshooting 92

Browser does not display the web interface for an
installed management module

Action:

Be sure that the IP address and port number are correct. The default port number for non-secure
browser connection is port 80. The default port number for secure SSL browser connection is 443.

Be sure that the web interface (HTTP/HTTPS) is enabled on the management module.

Browser incorrectly displays English or Japanese
characters

Possible Cause:

Another user with different language settings logs in to the web interface.

Action:

Log out of the web interface, close the browser window, and then sign in to the web interface

again.

Certificate error

Possible Cause:

Internet Explorer 7 does not recognize the SSL certificate.

Action:

Summary of Contents for UPS

Page 1: ...HP UPS Management Module User Guide Part Number 435656 004 January 2010 Fourth Edition ...

Page 2: ...e or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation Intel Pentium and Itanium are trademarks or registered trademarks of Intel Cor...

Page 3: ...the HP UPS Power Protection Agent 26 Installation overview 26 Installing the agent on Windows operating systems 26 Installing the agent using the GUI method 27 Installing the agent using the silent installation method 33 Reconfiguring the agent on Windows operating systems 34 Installing the agent on Linux operating systems 35 Installing the agent using the installation script 35 Installing the age...

Page 4: ...58 Setup tab 58 My Account menu 59 User Accounts menu 60 Network menu 61 Network Management menu 62 Event Notifications menu 67 Attached Devices menu 69 Power Fail menu 73 Shutdown Events menu 75 Scheduled Shutdowns menu 77 Help tab 79 About menu 80 Contents menu 80 Info Updates menu 81 HP UPS Management Module Service Menu 82 HP UPS Management Module Service Menu overview 82 Accessing the Service...

Page 5: ...e not displayed in Japanese 96 Network attached UPS not discovered 96 No power 96 Non admin users cannot log in through telnet 96 On battery alarm 96 On boost alarm 97 On buck alarm 97 Operating system firewall prevents management module functionality 97 Overload alarm 97 Receiving a security error 97 Redundant status error displays on the Attached Devices screen for a nonredundant configuration 9...

Page 6: ... notice 107 Korean notice 107 BSMI notice 108 Alert messages 109 UPS alarms 109 Systems Insight Manager integration 112 Systems Insight Manager overview 112 Discovering the management module 113 Configuring HP SIM to receive traps 113 Configuring the management module to send traps to HP SIM 114 Security considerations 115 Security considerations overview 115 Optional power monitoring using SNMP 1...

Page 7: ... list of supported UPSs see the HP website http www hp com go rackandpower Features Monitors the status of the UPS and performs diagnostics Manages a graceful shutdown of attached equipment during a utility power failure Manages independent UPS load segments to provide separate power control of connected equipment Prioritizes the timing of equipment shutdown and reboots connected equipment by load...

Page 8: ... operating systems see the HP website http www hp com go rackandpower Hardware and software Suggested minimum requirements Hardware 200 MHz processor Disk space 10 MB free disk space System memory 64 MB of RAM Operating system 32 bit Microsoft Windows Server 2008 R1 Standard Enterprise and Datacenter Editions Microsoft Windows Server 2003 R2 Standard and Enterprise Editions Microsoft Windows Serve...

Page 9: ...11 31 with the latest patch bundle Only supported with the UPS Power Protection Agent version 4 5 For the latest updates of HP UX patches see the HP Patch Firmware Database website http www1 itrc hp com service patch mainPage do Typical hardware configurations The management module can be attached in any of the following configurations Configuration A on page 10 UPS connected serially to devices t...

Page 10: ...ged into a load segment of the UPS and is able to monitor manage and control the UPS Item Description 1 Server with UPS Power Protection Agent installed 2 UPS with management module installed Configuration B This figure illustrates a UPS with a management module installed that is connected to the network A server on the same network running the UPS Power Protection Agent monitors the UPS ...

Page 11: ...ower Protection Agent The server is plugged into a load segment of the UPS and is able to monitor manage and control the UPS The management module is also connected to a network where another server running the UPS Power Protection Agent monitors the UPS Item Description 1 Network server with UPS Power Protection Agent installed 2 Server with UPS Power Protection Agent installed that is serially a...

Page 12: ... figure illustrates a redundant configuration with serial connections This configuration only applies to servers with multiple native serial ports Item Description 1 UPS A 2 Server 3 Network 4 UPS B Power connection Communication path ...

Page 13: ...Overview 13 Configuration E This figure illustrates a redundant configuration with network connections Item Description 1 UPS A 2 UPS B 3 Server 4 Network Power connection Communication path ...

Page 14: ...Overview 14 Configuration F This figure illustrates a redundant configuration with serial and network connections Item Description 1 UPS A 2 Server 3 Network 4 UPS B Power connection Communication path ...

Page 15: ...uirements necessary to operate the web interface Software Browser Web browser on a client Microsoft operating systems Microsoft Internet Explorer 6 0 with Service Pack 1 32 bit only Microsoft Internet Explorer 7 0 32 bit only Microsoft Internet Explorer 8 0 32 bit only Red Hat Linux operating system Firefox 2 0 x included in the bundle Firefox 3 0 14 SUSE Linux operating systems Firefox 2 0 x Mozi...

Page 16: ...dule Installing the HP UPS Power Protection Agent on page 26 3 Access the HP UPS Management Module web interface Accessing the web interface on page 42 4 Sign in to the web interface Signing in to the web interface on page 43 5 Add the HP Power Protection Agents to the web interface using the Add Edit Attached Device screen on page 71 6 Configure the power fail settings for each agent using the Po...

Page 17: ...cation 17 Component identification Front panel Item Description 1 Serial device connectors 2 Environmental connector for future use 3 Power LED 4 Error LED 5 Reset button 6 Network connector 7 Config Pass Thru connector ...

Page 18: ...No 2 Phillips screwdriver Installing the management module NOTE It is not necessary to power down the UPS before installing the management module 1 Disconnect the communications cable from the option card 2 Remove the two screws securing the option card or cover plate and slide the card or plate out ...

Page 19: ...the alignment channels in the option slot 4 If the UPS is powered up you can be sure that the management module is seated properly and receiving power by verifying that the Power LED is illuminated solid green 5 Secure the management module using the two screws you removed in step 2 ...

Page 20: ...ion Connecting the network cable Connect a standard Ethernet cable between the network connector on the management module and a network jack This connection is used to access the management module remotely through telnet or the web interface The management module also uses the network connection to communicate to the configured agents and to facilitate SNMP based monitoring ...

Page 21: ... RJ 45 cable to the Config Pass Thru connector on the management module This connection is used to configure and access the management module locally through a terminal emulation program Launching a terminal emulation program NOTE HyperTerminal is the serial communication program provided with Microsoft Windows and is used in this section as an example for setting up a terminal emulation session I...

Page 22: ... o Data bits 8 o Parity None o Stop bits 1 o Flow control None Configuring the management module for remote access 1 Be sure that you have connected the network cable Connecting the network cable on page 20 to the management module 2 Be sure that you have connected the configuration cable Connecting the configuration cable on page 21 to the management module and the host computer with an open term...

Page 23: ... From this menu change the mode used to acquire a network IP address to Static IP You can also change the IP address subnet mask and default gateway of the HP UPS Management Module 7 Configure web access a On the Network Configuration submenu enter 3 at the prompt to open the Web Access submenu b Use the submenu options to select HTTP default or HTTPS and configure the associated port The default ...

Page 24: ... on the adapter 3 Connect the other end of the network cable to a serial device connector on the management module Note the connector number on the management module to which the device is connected 4 Connect the device to a UPS load segment receptacle using the device input power cord or a jumper cable ...

Page 25: ...Installing the HP UPS Management Module 25 5 Press the Reset button on the management module front panel ...

Page 26: ...ting system o Configure the agent exactly as the final replicated systems should be configured o Use the DevManRA ini file that is generated in the directory of the application as a template in the agent silent install process o Change any items that should be unique such as the Management Server IP address through the normal operation of the software The following table summarizes the available i...

Page 27: ...hod 1 Insert the HP Infrastructure Management Pack CD into the CD ROM drive of the computer If the AutoPlay feature is enabled the installation menu automatically starts If the AutoPlay feature is disabled explore the CD and then double click AUTORUN EXE in the root folder If the software has been downloaded from the HP website http www hp com go rackandpower follow the instructions to unpack the ...

Page 28: ...Installing the HP UPS Power Protection Agent 28 5 Read the license agreement select I accept the terms in the license agreement and then click Next The Customer Information screen appears ...

Page 29: ...Installing the HP UPS Power Protection Agent 29 6 Enter your customer information and then click Next The Choose Destination Location screen appears ...

Page 30: ...ction Agent 30 7 Click Next to install the agent in the default folder that is displayed To specify a different folder click Change navigate to the appropriate folder and then click Next The Ready to Install the Program screen appears ...

Page 31: ...Installing the HP UPS Power Protection Agent 31 8 Click Install The wizard installs the software ...

Page 32: ...ort of the management module in the Management Server 1 field This setting ensures that a particular management module executes commands and operating system shutdowns on the computer running the agent If security is not a concern leave this field blank 11 To enable a redundant configuration enter the host name IP address or communications port of the second management module in the Management Ser...

Page 33: ...con status messages see System tray icon on page 43 NOTE To reconfigure the agent see Reconfiguring the agent on Windows Operating Systems Reconfiguring the agent on Windows operating systems on page 34 Installing the agent using the silent installation method Silent installation is typically used by system administrators who have many installations that are configured identically and require mini...

Page 34: ...te http www hp com go rackandpower 3 From the directory that contains all four files run Setup exe s f DevManRA ini to install silently If the ini file is not located in the same folder as the Setup file run Setup exe s f path DevManRA ini where path is the DevManRA ini file location The following command line parameters can be specified and are applicable for both interactive and silent modes Par...

Page 35: ...ng the agent using the installation script 1 The agent can be installed two ways o If installing the software from the HP Infrastructure Management Pack CD insert the CD into the CD ROM drive of the computer From the console or a terminal window go to the HP UPS Power Protection Agent Linux Agent subdirectory Execute the following installation script SetupRA o If downloading the software from the ...

Page 36: ...erisk to allow any server to connect to the management module If you do not want to configure a second connection enter None Installing the agent using the silent installation method Silent installation is typically used by system administrators who have many installations that are configured identically and require minimal user interaction During a silent installation you will Install an agent th...

Page 37: ...This file is included with the installation files on the HP Infrastructure Management Pack CD and the software download package on the HP website http www hp com go rackandpower 3 From the directory that contains all five files run SetupRA s f path DevManRA ini to install silently Replace path with the DevManRA ini file location The following command line parameters can be specified and are applic...

Page 38: ... method 1 The agent can be installed two ways o If installing the software from the HP Infrastructure Management Pack CD insert the CD into the CD ROM drive of the computer From the console or a terminal window go to the HP UPS Power Protection Agent HP UX Agent subdirectory Execute the following installation script SetupRA o If downloading the software from the HP website http www hp com go racka...

Page 39: ...f the management module or the path to the serial device This configuration ensures that only that particular management module executes commands and operating system shutdowns on the computer running the agent The script displays Please enter a second server to allow connections from 12 Enter the IP address of a second management module or the path to the second serial device for redundant commun...

Page 40: ...dpower o HPRA4 5Buildx depot This file is included with the installation files on the HP Infrastructure Management Pack CD and the software download package on the HP website http www hp com go rackandpower 3 From the directory that contains all five files run SetupRA s f DevManRA ini to install silently If the ini file is not located in the same folder as the SetuprRA file run SetupRA s f path De...

Page 41: ...zard to uninstall the software NOTE Some files might remain following the uninstallation and can be removed manually Uninstalling components from Linux systems Execute the uninstall script Uninstall NOTE Some files might remain following the uninstallation and can be removed manually Uninstalling components from HP UX systems Execute the uninstall script Uninstall NOTE Some files might remain foll...

Page 42: ...rowser Use a web browser to access the HP UPS Management Module web interface 1 If necessary configure the management module by a Launching a terminal emulation program on page 21 b Configuring the management module for remote access on page 22 2 Be sure that you have connected the network cable Connecting the network cable on page 20 to the management module 3 Press the Reset button on the manage...

Page 43: ...status is normal Software service daemon is not running UPS issues a warning alarm Software is not configured the UPS is not connected or the agent and management module are not communicating UPS issues a critical alarm Signing in to the web interface 1 Enter the user name in the User Name field The default user name is admin 2 Enter the password in the Password field The default password is admin...

Page 44: ...sage integrity SSL is commonly used in web based transactions to authenticate the web server which indisputably identifies the server to the browser SSL also provides an encrypted channel of communication between the server and the browser The encrypted channel ensures integrity of the data between the web server and the browser so that data can neither be viewed nor modified while in transit The ...

Page 45: ...store f Click Yes Proceed without importing the certificate by clicking Yes at the Security Alert window You continue to receive the Security Alert each time you log in until you import the certificate Your data is still encrypted Exit and import the certificate into your browser from a file provided by the administrator a Click No at the Security Alert window b Obtain an exported certificate file...

Page 46: ...t hyperlink to log out of the interface o Click the Home tab to see the menu options for viewing general status information For more information see Home tab on page 47 o Click the Logs tab to see the menu options for displaying data logs For more information see Logs tab on page 56 o Click the Setup tab to see the menu options for configuring the management module and setting up and modifying use...

Page 47: ...s listed under the Home tab include Overview menu on page 47 Alarms menu on page 49 Identification menu on page 51 Parameters menu on page 52 Manual Control menu on page 55 Overview menu Click Overview in the left navigation frame to display the Overview screen This screen displays overall views of the UPS status NOTE Depending on the specific UPS model this screen will vary ...

Page 48: ... single module UPS The following example is for a 3 phase individual or parallel UPS Battery Input and Output information is displayed on the right side of the screen A status icon indicates the current status of each parameter Icon Parameter status Normal Warning Critical ...

Page 49: ...e UPS Color Status Green Normal Yellow Warning Red Critical Click Help to view online help Alarms menu Click Alarms in the left navigation frame to display the Alarms screen This screen displays the alarms for the UPS The alarms are listed in alphabetical order Each entry includes a description and the date and time at which the alarm most recently occurred The following example is for a single mo...

Page 50: ...e is for a 3 phase individual or parallel UPS Click the UPS tabs to view detailed information for each of the sub units in the parallel system The parallel system can contain up to six sub units Click Refresh to refresh the screen or click Help to view online help ...

Page 51: ... Identification in the left navigation frame to display the Identification screen This screen contains contact information for the management module and specific device information about the management module and the UPS The following example is for a single module UPS ...

Page 52: ...ts Enter the system name and contact information using the System Information tab on page 63 on the Network Management screen Click Refresh to refresh the screen or click Help to view online help Parameters menu Click Parameters in the left navigation frame to display the Parameters screen This screen displays the available UPS parameter values A status icon next to each parameter indicates the cu...

Page 53: ...HP UPS Management Module web interface 53 NOTE Depending on the specific UPS model this screen will vary The following example is for a single module UPS ...

Page 54: ...b interface 54 The following example is for a 3 phase individual or parallel UPS Click the UPS tabs to view detailed information for each of the sub units in the parallel system The parallel system can contain up to six sub units ...

Page 55: ...ION Selecting this option might result in an ungraceful shutdown IMPORTANT Do not run a battery test while the UPS is On Battery 1 Select Initiate Battery Test 2 Click Execute Command The results of the test appear on the Parameters screen Parameters menu on page 52 in the Test Results Summary field and a log entry is created in the Application Log Application Log menu on page 58 To reset the mana...

Page 56: ...Log menu on page 56 Application Log menu on page 58 Event Log menu Click Event Log in the left navigation frame to display the Event Log screen This screen displays a log of the events that have occurred on the UPS such as the UPS switching to battery power The following example is for a single module UPS ...

Page 57: ...event Date The date at which the event occurred Time The time at which the event occurred NOTE When the log reaches the maximum of 500 entries new entries overwrite the oldest entries in the log On the Event Log screen Click Download Event Log to export the event log The File Download screen appears o Click Open to view the log in a user selected application o Click Save to save the log file csv t...

Page 58: ...tion A description of the application event Date The date at which the event occurred Time The time at which the event occurred NOTE When the log reaches the maximum of 500 entries new entries overwrite the oldest entries in the log On the Application Log screen Click Download Application Log to export the application log The File Download screen appears o Click Open to view the log in a user sele...

Page 59: ...cheduled Shutdowns menu on page 77 My Account menu Click My Account in the left navigation frame to display the My Account screen This screen enables you to change your login password To change your password 1 Enter the new password in the Password field 2 Enter the new password again in the Verify Password field 3 Do one of the following o Click Save Settings to save the new password o Click Undo...

Page 60: ...new user is authorized to change the management module settings select the Administrator checkbox 5 Click Save Settings to save the account information To modify a user name 1 Enter the changed name in the Sign In Name field 2 Enter the user s password in the Password field 3 Enter the password again in the Verify Password field 4 If the user has administrator rights added or removed select or des...

Page 61: ...ppears on the User Accounts screen Network menu Click Network in the left navigation frame to access the Network screen This screen enables administrators to configure network settings for the management module The management module MAC address is displayed on the Network screen for informational purposes To configure the network settings 1 Select a radio button to enable or disable DHCP IPv4 By d...

Page 62: ...uld end c Select the amount of time the clock should change for daylight saving time in your region Available options are 30 minutes and 1 hour 9 Do one of the following o Click Save Settings to save the information o Click Undo Changes to undo the changes o Click Help to view online help 10 Click Download Configuration File to save a configuration file you can use to duplicate the settings for th...

Page 63: ...ule in the System Name field This name appears throughout the interface application and is used in SNMP traps Use a unique name for each management module 2 Enter the name of the contact person in the Contact Name field 3 Enter the email address of the contact person in the Contact Email field 4 Enter the phone number of the contact person in the Contact Phone field 5 Enter the date that the batte...

Page 64: ...e which servers should receive traps 1 Enable SNMP traps for up to 10 servers 2 Enter the IP address for up to 10 trap recipients in the IP Address field 3 Enter the community string for each trap recipient 4 Do one of the following o Click Save Settings to save the information o Click Undo Changes to undo the changes o Click Help to view online help 5 Click Send Test Trap to send a test SNMP trap...

Page 65: ...Enter the IP address for each SNMP manager in the IP Address field NOTE SNMP managers cannot communicate with the management module until the IP address is entered on the SNMP Managers screen 3 Enter the Read community string for each SNMP manager 4 Enter the Write community string for each SNMP manager 5 Configure the access type for each SNMP manager o RO Read Only o RW Read Write 6 Do one of th...

Page 66: ...xt to the SSL Key field NOTE If you enable HTTPS the management module also uses the HTTP port to pass non sensitive information Be sure that both ports are open 2 Configure telnet access by doing one of the following o Select Disable to disable telnet access o Enable Telnet Port and enter the port number to use telnet 3 Configure the session management settings a optional Enable automatic signout...

Page 67: ... to configure event notification settings for the management module The Event Notifications screen contains the following Events tab on page 67 Email Setup tab on page 68 SNMP Traps tab on page 69 Events tab This screen enables administrators to define the event notifications emails or SNMP traps the management module sends for each event To configure the event notifications 1 For each event descr...

Page 68: ...his screen enables administrators to configure email event notifications To configure the email notifications 1 Enter the mail server IP address in the Email Server Address field 2 Enter the email address that messages are marked as being sent from in the From Address field 3 Select the Enable Account checkbox and enter up to 10 email addresses in the Email Address field The addresses should corre...

Page 69: ...ield 3 Enter the community string for each trap recipient 4 Do one of the following o Click Save Settings to save the information o Click Undo Changes to undo the changes o Click Help to view online help 5 Click Send Test Trap to send a test SNMP trap Attached Devices menu Click Attached Devices in the left navigation frame to display the Attached Devices screen This screen enables administrators ...

Page 70: ... with both UPSs and both UPSs have normal status AS The agent is communicating with the management module RU A warning alarm was generated by either UPS AS The agent version is not compatible and should be upgraded RU The agent lost communication to one or both UPSs or there is at least one critical alarm generated by one UPS AS The agent is not communicating with the management module For more in...

Page 71: ...nts To control an individual load segment do one of the following in the section that corresponds to the load segment you want to control Click Off to shut down a load segment which allows for the graceful shutdown of attached devices Click On to turn on a load segment Click Cycle to gracefully shut down and turn on a load segment Add Edit Attached Device screen 1 Click Add New Device on the Attac...

Page 72: ... power event Not all programs and applications are suitable to be executed as a process especially programs that do not create their own environments Command execution behavior varies by operating system and in general commands to be executed should be put into a batch file or shell script depending on the operating system that will be executing the commands Using an SDScript gives you more contro...

Page 73: ...segment The status icons in front of the device link indicate the redundant configuration status and the communication status between the agent and the management module o Click Undo Changes to undo the changes o Click Delete Device to delete the device o Click Help to view online help Power Fail menu Click Power Fail in the left navigation frame to display the Power Fail screen This screen enable...

Page 74: ...umn to configure advanced shutdown settings See Advanced power fail settings on page 74 for more information 2 Enter the amount of time to wait before restarting the attached device in the Restart Settings column This option allows utility power to stabilize and disks in shared storage configurations to spin up before the server restarts 3 Do one of the following o Click Save Settings to save the ...

Page 75: ...time countdown the management module ignores the low battery alarm and continues to observe the runtime countdown Shutdown Settings Do Not Shutdown The management module initiates system shutdowns when the UPS issues a low battery alarm The management module observes the Low Battery shutdown delay setting The management module does not initiate any type of system shutdown Power is maintained until...

Page 76: ...ent for shutdown 1 Select Shutdown for the event you want to configure 2 Enter the number of minutes to wait between the time the event occurs and the time the device shuts down in the Delay Minutes field NOTE If the event clears before the delay time has expired the shutdown is not executed 3 Do one of the following o Click Save Settings to save the information o Click Undo Changes to undo the ch...

Page 77: ...cheduled shutdown 1 Select the checkbox in the Delete column for the shutdown event you want to delete 2 Click Delete Selection s To add or edit a scheduled shutdown click Add New Scheduled Shutdown The Add Edit Scheduled Shutdowns screen on page 77 appears Click Help to view online help Add Edit Scheduled Shutdowns screen 1 Click Add New Scheduled Shutdown on the Scheduled Shutdowns screen to dis...

Page 78: ...HP UPS Management Module web interface 78 o One Time Schedules a single shutdown and restart o Daily Schedules a daily shutdown and restart ...

Page 79: ... Shutdown field 4 Enter the restart date and time in the Restart field 5 Do one of the following o Click Save Settings to save the information o Click Undo Changes to undo the changes o Click Help to view online help Help tab Menu options listed under the Help tab include About menu on page 80 Contents menu on page 80 Info Updates menu on page 81 ...

Page 80: ...the About screen This screen displays the hardware version the firmware version and the MAC address for the management module as well as a link to the HP website Contents menu Click Contents in the left navigation frame to display the Contents screen This screen provides a list of the links to help topics ...

Page 81: ...HP UPS Management Module web interface 81 Info Updates menu Click Info Updates in the left navigation frame to open the HP website ...

Page 82: ...ice Menu Remotely through a telnet session on page 82 Locally through a terminal emulation session on page 83 using an available serial port Telnet session Use a telnet session to access the HP UPS Management Module Service Menu 1 If necessary configure the management module a Launch a terminal emulation program Launching a terminal emulation program on page 21 b Configure the management module re...

Page 83: ... and output the following text RAM test PASS DMA memory to memory test PASS IRQ test PASS Ethernet loopback test PASS Serial loopback test PASS HP UPS Management Module NETWORK INTERFACE PARAMETERS IP address 173 173 173 150 Subnet mask 255 255 0 0 Default gateway 169 254 1 254 HARDWARE PARAMETERS Module Serial number CN85SK000M MAC address 00 13 21 C6 1C BC Copyright C 2006 Hewlett Packard Develo...

Page 84: ...number Submenu Description 1 UPS Monitor Displays UPS status information 2 Network Configuration Enables network configuration for the management module 3 System Configuration Enables you to set the date time and daylight saving time parameters 4 User Accounts Enables you select an entry to set up and configure user accounts s Save New Changes and Restart Saves changes and resets the management mo...

Page 85: ...oad Control Enables you to select an entry to cycle the UPS or to turn on turn off or cycle individual UPS load segments 6 Device Identification Enables you to enter a device name and contact information for the UPS 0 Previous Menu Returns to the previous menu Network Configuration submenu Option number Submenu Description 1 Network Settings Enables you to enter or change network properties for th...

Page 86: ...onfiguration Enables you to configure the port for telnet 0 Previous Menu Returns to the previous menu Web Access submenu Option number Submenu Description 1 Protocol Selection Enables you to select HTTP or HTTPS 2 HTTP HTTPS Configuration Enables you to configure the port for HTTP or HTTPS 0 Previous Menu Returns to the previous menu SNMP submenu Option number Submenu Description 1 SNMP Managers ...

Page 87: ...ould receive SNMP traps 2 Trap Community String Enables you to enter or change the community strings of a server that should receive SNMP traps 3 Enable Disable Trap Enables or disables an SNMP traps receiver 0 Previous Menu Returns to the previous menu Emails submenu Option number Submenu Description 1 Change SMTP Settings Enables you to enter or change SMTP settings in the SMTP Settings submenu ...

Page 88: ... log in to the module before the account is locked 3 Lock out Period After x Retries Enables you to enter the number of minutes to wait between an unsuccessful login and a new login attempt 4 Reset Login Retry Count For All Users Enables you to reset all locked out sessions 0 Previous Menu Returns to the previous menu System Configuration submenu Option number Submenu Description 1 Date Time Confi...

Page 89: ...cription 1 Change Date Enables you to enter or change the date manually 2 Change Time Enables you to enter or change the time manually 0 Previous Menu Returns to the previous menu Daylight Saving Changes submenu Option number Submenu Description 1 Enable Disable Daylight Saving Time Enables you to enable or disable daylight saving time 2 Change Time Offset Enables you to configure the amount of ti...

Page 90: ...HP UPS Management Module Service Menu 90 Option number Submenu Description 3 Administrator Privilege Enables you to designate a user as an administrator 0 Previous Menu Returns to the previous menu ...

Page 91: ...gent using the Linux installation script Installing the agent using the installation script on page 35 or Install the agent using the Linux silent installation method Installing the agent using the silent installation method on page 36 Attached device communication errors appear Action Use the device IP address not the host name when attaching devices Attached device did not shut down gracefully A...

Page 92: ...e SSL browser connection is 443 2 Be sure that the web interface HTTP HTTPS is enabled on the management module Browser incorrectly displays English or Japanese characters Possible Cause Another user with different language settings logs in to the web interface Action Log out of the web interface close the browser window and then sign in to the web interface again Certificate error Possible Cause ...

Page 93: ...or conditions associated with the management module LED Test LED flash error code Description 1 Permanently on DRAM failure 2 2 flashes DMA Mem to Mem error 3 3 flashes IRQ error 4 4 flashes Ethernet error 5 5 flashes Serial loop back error 6 6 flashes RTC error Error during agent installation Symptom An error occurs while installing the agent on servers with Red Hat 5 0 Possible cause Security en...

Page 94: ...he flash update such as iLO or use an FTP connection HP SIM lists a discovered UPS as Unmanaged in the System Type column Action 1 Delete the discovered UPS from HP SIM 2 Using the management module web interface add the HP SIM server as a Manager on the SNMP Managers tab on page 65 3 Rediscover the UPS in HP SIM HPFlash does not install image bin on a Pentium III Symptom The image bin file is not...

Page 95: ...ield installers copy DLL files to a local folder on your machine at C Program Files Common Files InstallShield Professional RunTime 0701 Delete or rename the 0701 folder and retry the installation The installer recreates the 0701 folder and includes the necessary setup files For more information search the InstallShield knowledge base http www installshield com kb Invalid IP address Action Verify ...

Page 96: ...d Action 1 Be sure the network cable is properly connected 2 Verify the password that is configured in the network option card installed in the UPS The default password is admin The password is case sensitive 3 Verify that the IP address entered is the same as the IP address configured in the card 4 Verify that the network settings are correct No power Action Verify that the UPS is connected to a ...

Page 97: ...vice load has exceeded the UPS power rating Action Verify all equipment is drawing within the rated requirements If necessary reduce the equipment connected to the UPS The UPS might need to be reset Receiving a security error Symptom Security error Domain Name mismatch message when trying to browse with SSL Possible Cause The IP address or server name has changed Action Stop the service delete the...

Page 98: ...tatus icons found on the Attached Devices screen Attached Devices menu on page 69 Events Agent status Management Server 1 status Management Server 2 status RU AS RU AS Both UPSs are on utility power Management Server 1 UPS is on battery power and redundant power is lost Management Server 1 UPS has shut down and redundant communication is lost Management Server 1 UPS has lost communication and redu...

Page 99: ... correct IP address host name communications port or serial path for the second management server that should communicate with the agent Do not select Any Server from the dropdown box in Windows or enter an asterisk where prompted for Linux or HP UX 4 Close the configuration program Silent install did not execute successfully Action Verify the command line parameters are correct Verify the configu...

Page 100: ...ble to locate the INI files for a silent install Possible Cause The DevManBE ini file is automatically created in the top level program directory Action For Windows if installed to the default location the file is located at Program Files HP UPS Power Protection Agent For Linux the file can be found at usr local DevMan For HP UX the file can be found at opt DevMan Unable to obtain a valid network ...

Page 101: ...le compat libstdc 7 3 2 96 128 i386 rpm which is required by the HP UPS Power Protection Agent Linux package HPRA 4 5 x i586 rpm Unable to start the HP UPS Power Protection Agent for Windows Symptom You cannot start the service for Windows 2008 R2 Windows 7 or Windows Vista SP2 Possible Cause The port used by the agent to communicate with the management module is being blocked Action The agent com...

Page 102: ...PS For more information about configuring the UPS see the UPS documentation or Contact a qualified electrician to verify that the utility power is suitable for the UPS 3 Rediscover the UPS so that the management module reads the new nominal voltage and shows the correct limits on the graphs When resetting or powering on the management module the browser does not display the web interface Action Al...

Page 103: ...orldwide in English webpage http welcome hp com country us en wwcontact html For HP technical support In the United States for contact options see the Contact HP United States webpage http welcome hp com country us en contact_us html To contact HP by phone o Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be re...

Page 104: ... both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refe...

Page 105: ...d 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC decl...

Page 106: ...ucts Notified body number used only if applicable refer to the product label Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany The official EU CE declaration of conformity for this device can be found on the HP website http www hp com go certificates Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its pac...

Page 107: ...Regulatory compliance notices 107 Chinese notice Class A equipment Japanese notice Korean notice Class A equipment Class B equipment ...

Page 108: ...Regulatory compliance notices 108 BSMI notice ...

Page 109: ...ent battery or system damage A battery problem has been detected A battery test has been executed and the battery failed the test The charger circuit has detected possible bad batteries or an open circuit in connections to the batteries Battery Low The battery voltage level has dropped below the predetermined low battery warning level Bypass Failure The bypass input voltage is not available for tr...

Page 110: ...normal operation The inverter module has failed its power up self test or its continuous self test Inverter fault The inverter has failed The inverter output has failed and cannot support the load The reasons for this alarm are for example inverter over or under voltage over or under frequency distorted waveform and output out of window Inverter fault The measured inverter output current exceeds t...

Page 111: ...n because of overheating Remote Agent Not Connected A Remote Agent is not communicating with the management module to which it is associated Shutdown Imminent The UPS has entered a state where it might abruptly shut down without further notice It might continue to operate indefinitely even with this alarm being issued Shutdown Pending A condition in the UPS will lead to the loss of power to the lo...

Page 112: ...functionality enables administrators to easily launch the web interface of the module in context For example if the management module detects an alarm condition the module can send a trap to HP SIM with an attached hyperlink that routes users directly to the Overview screen for the attached UPS Conveniently launch the management module web interface from within HP SIM o All Systems page All discov...

Page 113: ...WsDisc_README txt for a description of entries in this file and how to add or remove additional web server ports used for discovery and identification The following are actual web server ports enabled by default To remove them from the discovery process comment out the line with a or remove it You will need to restart the HP SIM service for the changes to take effect In addition you will need to r...

Page 114: ...stems Insight Manager mibs command line 4 Enter HP Systems Insight Manager mibs mxmib at the command line and verify that the new MIB is listed NOTE For more information on uploading and registering a MIB in HP SIM refer to the HP Systems Insight Manager Technical Reference Guide located on the HP Management CD Configuring the management module to send traps to HP SIM 1 Add the HP SIM server as an...

Page 115: ... user name and password which should be kept properly secured Each account can be given different access levels providing different capabilities Ensure that the appropriate access level is granted to users Browsing to the management module can be done using SSL which encrypts the data between the browser and management module The module is supported by a 128 bit encryption level SSL also provides ...

Page 116: ...oring supports the RFC 1628 MIB and the HP Power MIB CPQPOWER MIB Using the SNMP submenu on page 86 1 Configure the third party SNMP manager to monitor the HP UPS Management Module 2 In the third party SNMP manager configure the HP UPS Management Module information to be monitor by the SNMP manager The HP Power MIB CPQPOWER MIB can be downloaded from the HP website http www hp com go rackandpower ...

Page 117: ...the firmware using the bootloader This process is only available when the application is damaged To update the firmware from the bootloader 1 Be sure that you have connected the configuration cable Connecting the configuration cable on page 21 to the management module and the host computer 2 Launch a terminal emulation program such as HyperTerminal Launching a terminal emulation program on page 21...

Page 118: ...for Linux or HP UX d Close the configuration program 3 Configure the agent information on both management servers using the management module web interface a Access the web interface through a web browser on page 42 or the system tray icon on page 43 in Windows b Log in to the web interface Signing in to the web interface on page 43 The web interface appears c Click the Setup tab in the top frame ...

Page 119: ...ion 119 h Repeat steps e through g to configure the agent information on the second management server 4 Verify that the agent is communicating with both UPSs on the Attached Devices screen Attached Devices menu on page 69 ...

Page 120: ...prevents a server with the UPS Power Protection Agent installed from using port 3573 to communicate with the HP UPS Management Module To configure the Windows XP with Service Pack 2 Firewall to make an exception for port 3573 1 Click Start select Control Panel and then double click Network Connections The Network Connections screen appears 2 Right click the network connection where you are configu...

Page 121: ...Click the Advanced tab 4 In the Windows Firewall box click Settings The Windows Firewall screen appears 5 On the General tab verify that the Windows Firewall is enabled On and that the Don t allow exceptions checkbox is not checked ...

Page 122: ...Firewall configuration 122 6 Click OK 7 On the network Properties screen click the Exceptions tab 8 Be sure that the File and Printer Sharing check box is selected ...

Page 123: ...Click Add Port to allow communication through port 3573 The Edit a Port screen appears 10 Enter a name for the UPS Power Protection Agent port in the Name field 11 Enter 3573 in the port number field 12 Select the TCP radio button ...

Page 124: ...llowed to communicate through the specified port 15 Click OK to save the scope settings 16 On the Edit a Port screen click OK to finish adding the exception port The Windows Firewall screen displays the newly added UPS Power Protection Agent port 17 Click OK NOTE Software that helps to protect your computer and blocks access on the network such as Windows Defender or firewalls needs to be reconfig...

Page 125: ...Firewall configuration 125 ...

Page 126: ...ave identical settings using an uploadable configuration file Configure a management module with the desired settings and download the file necessary for mass configuration using the Network screen Network menu on page 61 Download the HP Flash Utility from the HP website http www hp com go rackandpower and follow the attached instructions ...

Page 127: ...Input_Bad 8 Output_Bad 9 Output_Off 10 Overload 11 Shutdown_Imminent 12 Shutdown_Pending 13 System_Off 14 UPS_Shutdown 15 Bad_Battery 16 Low_Battery 17 Depleted_Battery 18 On_Bypass 19 On_Battery 20 General_UPS_Failure 21 Manual_Bypass_Switch_On 22 Site_Wiring_Fault 23 Manual_Load_Dumped 24 Battery_Disconnected 25 Bypass_Not_Available 26 Check_Breaker 27 EPO_Initiated 28 UPS_Started_On_Battery 29 ...

Page 128: ...SNMP trap codes 128 SNMP trap code SNMP trap message 31 Loss_Of_Redundancy 32 Loss_Of_Redundant_Power 33 On_Boost 34 On_Buck ...

Page 129: ...Configuration Protocol DMA direct memory access DRAM dynamic random access memory EEPROM electrical erasable programmable read only memory EPO emergency power off FTP file transfer protocol HTTP hypertext transfer protocol HTTPS hypertext transfer protocol secure sockets I O input output iLO Integrated Lights Out IP Internet Protocol ...

Page 130: ...l POST Power On Self Test RAM random access memory SIM Systems Insight Manager SMTP Simple Mail Transfer Protocol SNMP Simple Network Management Protocol SSL Secure Sockets Layer TCP Transmission Control Protocol TFTP Trivial File Transfer Protocol UPS uninterruptible power system URL uniform resource locator ...

Page 131: ... 9 configuration mixed 11 configuration network 10 configuration redundant 12 13 14 15 98 118 configuration serial 10 configuring firewall settings 120 configuring multiple units 126 configuring remote access 22 connecting devices 23 connectors illustrated 17 contact information 63 103 Contents menu 80 controlling a load segment 71 D date and time 61 89 Date Time Configuration submenu 88 Daylight ...

Page 132: ...ng components 38 Linux uninstalling components 41 load segments controlling 8 71 log files 56 58 logging in through a browser 43 Logs tab 56 M MAC address viewing 51 61 80 mail server setting up 68 management module components 17 management module discovering 113 Manual Control menu 55 Manual Date Time submenu 89 mixed configuration 11 modifications FCC notice 105 modifying a user account 60 monit...

Page 133: ...Linux agent 36 silent installation Windows agent 33 SLES 10 agent installation 37 SMTP Settings submenu 87 SNMP Managers NMS submenu 86 SNMP Managers tab 65 SNMP monitoring 116 SNMP submenu 86 SNMP trap codes 127 SNMP trap notifications setting up 69 112 113 SNMP trap receivers configuring 64 SNMP Traps submenu 87 SNMP Traps tab 69 SSL browser security alert 44 supported hardware configurations 9 ...

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