Troubleshooting 101
Unable to reboot the machine
Possible Cause:
The system hangs when the InstallShield wizard for the UPS Power Protection Agent is left
open and minimized during the attempted reboot.
Action:
Manually power off the machine.
Unable to set event delays using telnet
Action:
Event delays must be set using the HP UPS Management Module web interface.
Unable to start the HP UPS Power Protection Agent
for Linux
Symptom:
You cannot start the service for Linux, or the error message
Segmentation fault
/usr/local/DevMan
displays.
Possible Cause:
•
The server name and IP address are incorrect.
•
Files are missing.
Action:
•
Update the server name and IP address on /etc/hosts.
•
Install the file compat-+7.3-2.96.128.i386.rpm, which is required by the HP UPS Power
Protection Agent Linux package (HPRA-4.5-
x
.i586.rpm).
Unable to start the HP UPS Power Protection Agent
for Windows
Symptom:
You cannot start the service for Windows 2008 R2, Windows 7, or Windows Vista SP2.
Possible Cause:
The port used by the agent to communicate with the management module is being
blocked.
Action:
The agent communicates with the management module over the network using port number 3573.
Newer Windows operating systems might require that you manually enable inbound and outbound
communications on port 3573. See your operating system documentation for more information.
Unexpected problems occur with the web interface
and Service menu
Possible Cause:
The management module was removed from one UPS and then installed in a different
UPS.
Action:
Reconfigure the management module for the current UPS.
