HP t505 Troubleshooting Manual Download Page 52

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No Audio

Audio?

Done

Turn up volume for internal

and external speakers.

Yes

Take the following actions:
1. Reseat speaker cable.
2. Replace speaker.

Note:

Refer to Warranty for

coverage information.

Restore image using

the Recovery process.

Done

Is Volume Control or Media
Player muted? If so, change the
setting.

Are speaker connectors in
correct jacks? Try both audio
jacks.

In Control Panel's Sound and
Audio, does the Audio tab
indicate whether the unit sees
its audio hardware?

Yes

Audio?

Disconnect any

external speakers

Audio?

Yes

Done

Yes

Chapter 4 Diagnostics and Troubleshooting

Summary of Contents for t505

Page 1: ...Troubleshooting Guide HP t505 Flexible Thin Client ...

Page 2: ...ccompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...Replacing the Side Access Panel 9 Installing Thin Client Options 10 Removing and Replacing the Battery 10 External Drives 11 Configuring Powered Serial Ports 12 3 BIOS Settings F10 Utility 21 Using the BIOS Settings 21 Changing BIOS Settings from the repset utility 21 Changing BIOS Settings Using the F10 Utility 22 Setup Utility System Information 23 Setup Utility Standard CMOS Features 23 Setup U...

Page 5: ...o Part 1 37 No Video Part 2 38 No Video Part 3 39 No Video Part 4 40 Error Messages 41 NO OS Loading 42 OS Not Loading from Flash 43 Non Functioning Pointing Device or Keyboard 44 No Internal Network Connection 45 No Audio 46 No IP Address 47 Booting in Continuous Loop 48 5 Restoring the Flash Image 49 System Requirements 49 Getting Started 49 Creating an ISO Image 50 Formatting a USB Flash Drive ...

Page 6: ...54 RIS Menu 55 Creating Network Bootable Disk to Map Drives 55 For More Information 55 Appendix C FTP Update 56 Server Requirements 56 DCHP Server 56 FTP Server 56 Description 57 Host Settings 57 Select Image to Update 58 Appendix D System BIOS 60 Restoring or updating a BIOS 60 Appendix E Electrostatic Discharge 61 Preventing Electrostatic Damage 61 Grounding Methods 61 Appendix F Specifications ...

Page 7: ...t up to 2 GB NOTE 1Rx16 and 2Rx8 SODIMMS not supported front I O 2 USB 1 mic 1 headphone rear I O 2 USB 2 PS2 1 NIC 10 100 1 parallel 1 VGA 4 serial ports VESA mount supports both horizontal and vertical orientations Kensington lock slot Operating systems The t505 thin client models supports the following operating systems Windows Embedded Standard WES 2009 Windows Embedded Standard WES 7 e32 HP T...

Page 8: ...in client includes a unique serial number located as shown in the following illustration Have this number available when contacting HP customer service for assistance Figure 1 1 Serial number location 2 Chapter 1 Product Description ...

Page 9: ...rch for your specific thin client model to find the model specific QuickSpecs Figure 1 2 Front panel components 1 Power button 4 Line in microphone connector 2 Flash activity LED 5 Universal serial bus USB connectors 2 3 Line out headphone audio connector Product features 3 ...

Page 10: ...erial bus USB connectors 2 Installing the Rubber Feet You may want to use your thin client in a horizontal orientation You can install rubber feet on the left side of the unit to help keep the unit safely in place To install the rubber feet 1 Locate the VESA Video Electronics Standards Association holes in the left side of the thin client CAUTION If you use the thin client in a horizontal orientat...

Page 11: ...tall the stand 1 Turn unit upside down 2 Locate the slots on the bottom of the unit into which the tabs on the stand fit Position the stand with the wide part toward the front of the unit Align the tabs on the widest part of the stand with the slots approximately 7 6 cm 3 inches from the front of the unit and the tabs on the narrower part with the slots approximately 3 8 cm 1 5 inches from the rea...

Page 12: ...ocks into place Figure 1 5 Installing the stand Removing the Stand To remove the stand 1 Turn unit upside down 2 Press the tab 1 then slide the stand toward the rear of the thin client and lift it off the unit 2 Figure 1 6 Removing the stand 6 Chapter 1 Product Description ...

Page 13: ... telephone connectors into the network interface controller NIC receptacles CAUTION Static electricity can damage the electronic components of the thin client or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See Electrostatic Discharge on page 61 for more information 3 Remove the side access pan...

Page 14: ...de access panel ensure that the thin client is turned off and the power cord is disconnected from the electrical outlet To remove the access panel 1 Lay the unit flat on a stable surface with the right side up and the left side down 2 Remove the two screws that secure the access panel to the chassis 1 3 Slide the access panel about 8 3 mm 1 3 inch toward the rear of the unit 2 and then lift the ac...

Page 15: ...nd place the access panel on the side of the unit offset about 8 3 mm 1 3 inch toward the top of the unit 1 2 Slide the panel toward the front of the unit until the panel is flush with the bottom panel of the chassis 2 3 Insert and fasten the two screws to secure the side access panel to the chassis Removing and Replacing the Side Access Panel 9 ...

Page 16: ...he metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 Figure 2 2 Removing and replacing the internal battery 3 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up 2 Push the other edge down until the clamp snaps over the other edge of the battery HP encourages customers to recycle used elect...

Page 17: ...er for proper battery disposal External Drives Various external USB drives are available as options for these thin clients For more information about these drives visit http www hp com and search for your specific thin client model or refer to the instructions that accompany the option For more information about available options visit the HP website http www hp com and search for your specific th...

Page 18: ... port that cannot be configured Some devices use a powered serial port If the serial port is configured as a powered port devices that support a powered serial interface do not require an external power source Figure 2 3 Powered Serial Ports The serial port jumpers on the system board are located as shown in the following illustration 12 Chapter 2 Hardware Changes ...

Page 19: ... 12 COM4 SP44 13 COM3 SP32 14 COM3 SP34 Before beginning the configuration process review General Hardware Installation Sequence on page 7 for procedures you should follow before and after installing or replacing hardware WARNING Before removing the side access panel ensure that the thin client is turned off and the power cord is disconnected from the electrical outlet Configuring Powered Serial P...

Page 20: ...gurations Table 2 1 COM Port Default Configuration pin COM1 COM2 COM3 COM4 pin 1 DCD 5V 5V 5V pin 2 RXD RXD RXD RXD pin 3 TXD TXD TXD TXD pin 4 DTR DTR DTR DTR pin 5 GND GND GND GND pin 6 DSR DSR DSR DSR pin 7 RTS RTS RTS RTS pin 8 CTS RXD TTL CTS CTS pin 9 RI TXD TTL RI RI Table 2 2 COM Port Functionality pin COM1 Standard COM2 Cable Connection Customized COM3 Customized COM4 Customized pin 1 DCD...

Page 21: ...t See Figure 2 4 Serial Port Jumper Locations on the System Board on page 13 for locations NOTE The jumpers in the following table are in the same orientation illustrated in Figure 2 4 Serial Port Jumper Locations on the System Board on page 13 Table 2 3 Configuring Serial Port Power Configuring Powered Serial Ports 15 ...

Page 22: ...Table 2 3 Configuring Serial Port Power continued 16 Chapter 2 Hardware Changes ...

Page 23: ...Table 2 3 Configuring Serial Port Power continued Configuring Powered Serial Ports 17 ...

Page 24: ...Table 2 3 Configuring Serial Port Power continued 18 Chapter 2 Hardware Changes ...

Page 25: ...Table 2 3 Configuring Serial Port Power continued Configuring Powered Serial Ports 19 ...

Page 26: ...Table 2 3 Configuring Serial Port Power continued 20 Chapter 2 Hardware Changes ...

Page 27: ...nabled Disabled Network Controller Enabled Disabled Serial Port 1 3F8 IRQ4 other values 2F8 IRQ3 3E8 IRQ4 2E8 IRQ3 Disabled Serial Port 2 2F8 IRQ3 other values 3F8 IRQ4 3E8 IRQ4 2E8 IRQ3 Disabled Serial Port 3 3E8 IRQ5 other values 3F8 IRQ5 2F8 IRQ10 2E8 IRQ10 Disabled Serial Port 4 2E8 IRQ10 other values 3F8 IRQ5 2F8 IRQ10 3E8 IRQ5 Disabled Parallel Port 378 IRQ7 other values 278 IRQ5 3BC IRQ7 Di...

Page 28: ...lity screen is divided into five menu headings and five task actions The Menu Headings are System Information Standard CMOS Features Advanced BIOS Features Integrated Peripherals Power Management Setup The Task Actions are Load Factory Defaults Set Administrative Password Set User Password Save Exit Setup Exit without Saving Use the arrow keys up and down or left and right to select the appropriat...

Page 29: ...w only Asset Tag Enter asset tracking number Setup Utility Standard CMOS Features Table 3 3 Setup Utility Standard CMOS Features Option Description Date mm dd yy Allows you to set system date Time hh mm ss Allows you to set system time Primary IDE Master Indicates ATA Flash settings Secondary IDE Master Indicates ATA Flash settings Halt On Allows you to select system response of All Errors No Erro...

Page 30: ...t is enabled USB Controller Enable or Disable USB controller Default is enabled Advanced USB Options Enable or Disable USB external ports Default is enabled USB Keyboard Support Allows use of USB keyboard under DOS Default is enabled USB Mouse Support Allows use of USB Mouse under DOS Default is disabled Serial Port 1 Select serial port base IO port address and IRQ Default is 3F8 IRQ4 Serial Port ...

Page 31: ...day of Sunday through Saturday Time of Day Select the alarm RTC wake up time of day hh mm Setup Utility Utility Task Actions Table 3 7 Setup F10 Utility Task Actions Heading Table Load Factory Defaults Select Yes or No Y N Set Administrator Password Allows you to set change and disable the administrator password Set User Password Allows you to set change and disable the user password NOTE When the...

Page 32: ...lization NOTE If one of the tests fails the unit will simply stop but the LED will stay on If the video test fails the unit beeps There are no messages sent to video for any of these failed tests NOTE After the video is initialized anything that fails will have an error message NOTE RJ 45 LEDs are located inside the RJ 45 connector on the top rear panel of the thin client The LEDs are visible when...

Page 33: ...ality and configuration If a diagnostic test fails during hardware initialization the unit simply stops There are no messages sent to video NOTE You may try to restart the unit and run through the diagnostic tests a second time to confirm the first shutdown The following table lists the tests that are performed on t5000 units Table 4 2 Power On Diagnostic Test Test Description Boot Block Checksum ...

Page 34: ...g speed of the CPU Press ESC to skip memory test The user may press Esc to skip the full memory test Hard Disk Install Failure Cannot find or initialize the hard drive controller or the drive Make sure the controller is installed correctly If no hard drives are installed be sure the Hard Drive selection in Setup is set to NONE Keyboard error or no keyboard present Cannot initialize the keyboard Ma...

Page 35: ...g the System Administrator ping the unit from the server If the thin client pings back then the signal was accepted and the unit is working This indicates a configuration issue If the thin client does not ping back and the thin client does not connect to the server re image the unit No link or activity on the network RJ 45 LEDs or the LEDs do not illuminate blinking green after powering on the thi...

Page 36: ... there is no ATA Flash in this model the boot priority sequence is USB device PXE To troubleshoot the unit 1 When the unit boots the monitor should display the following information Table 4 5 Diskless Unit Troubleshooting Item Information Action MAC Address NIC portion of the system board is OK If no MAC Address the system board is at fault Contact the Call Center for service GUID General system b...

Page 37: ...s not configured to PXE If you missed the F12 cue the system will try to boot to the ATA flash that is not present The message on the screen will read ERROR Non system disk or disk error Replace and press any key when ready Pressing any key will restart the boot cycle 3 If you are running in a Linux environment an error message will appear on the screen if there is no Client IP ERROR Non system di...

Page 38: ...o to No Power Is the OS loading Go to next page t5000 Troubleshooting Flow Chart B Yes No Beeps LEDs or error Yes No Go to No Video Go to Error Messages Go to No OS Loading Yes Is there video Yes No Start Intial Troubleshooting 32 Chapter 4 Diagnostics and Troubleshooting ...

Page 39: ...ing Go to Non functioning pointing device or keyboard Windows desktop displayed but can t connect Yes No Audio working Yes No Go to No internal network connector Go to No audio Go to No IP address Yes NIC working Yes No Boot in continuous loop Go to Booting in continuous loop Troubleshooting 33 ...

Page 40: ...No Power Part 1 34 Chapter 4 Diagnostics and Troubleshooting ...

Page 41: ...No Power Part 2 Troubleshooting 35 ...

Page 42: ...No Power Part 3 36 Chapter 4 Diagnostics and Troubleshooting ...

Page 43: ...No Video Part 1 Troubleshooting 37 ...

Page 44: ...No Video Part 2 38 Chapter 4 Diagnostics and Troubleshooting ...

Page 45: ...No Video Part 3 Troubleshooting 39 ...

Page 46: ...d from the power source or the unit before beginning disassembly procedures Restart computer See codes or beeps Turn off the computer and disconnect power Replace components in system one at a time starting with Flash Test system after each replacement for video or beeps No Integrated video Yes Have the unit serviced Note Refer to the Warranty for coverage information Yes 40 Chapter 4 Diagnostics ...

Page 47: ... error messages Notes Short S and long L beeps will only be heard if the system has a speaker LEDs will only function on PS 2 keyboards not USB Power LED has no color showing Computer is off Power LED glows green Computer is on Beep code 1 Long 2 Short Video controller not present or incorrectly initialized Ensure the monitor is plugged in Beep code 1 Long 3 Short ROM failure Create ROMPaq diskett...

Page 48: ...NO OS Loading 42 Chapter 4 Diagnostics and Troubleshooting ...

Page 49: ...OS Not Loading from Flash Troubleshooting 43 ...

Page 50: ...a known working keyboard mouse to the system Keyboard or mouse working Working Pointing device or keyboard not operating properly F10 Setup to enable USB controller Press Ctrl Alt Del to reboot Done Yes No Done Yes No Reseat keyboard or mouse and disconnect other devices Reimage device using the recovery process Working Done Yes Press Ctrl Alt Del to reboot No 44 Chapter 4 Diagnostics and Troubles...

Page 51: ... active jack Replace cable or have jack activated Keyboard or mouse working Done Yes No Call your local HP Call Center for a diagnosis To locate a local phone number visit the HP Web site at http www hp com cgi bin hpsupport index pl OK Reimage using recovery process NIC configured in OS No Yes No Troubleshooting 45 ...

Page 52: ...estore image using the Recovery process Done N Is Volume Control or Media Player muted If so change the setting Are speaker connectors in correct jacks Try both audio jacks In Control Panel s Sound and Audio does the Audio tab indicate whether the unit sees its audio hardware Yes Audio Disconnect any external speakers Audio Audio Yes Done N Yes N N Yes N 46 Chapter 4 Diagnostics and Troubleshootin...

Page 53: ...d Reimage device using restore Done Service the unit Note Refer to the Warranty for coverage information Ping Loopback OK Reboot unit and server N Yes N Yes N Thin client have a valid IP address Done Ping Gateway OK Ping Server by name OK Thin client have a valid IP address N N Yes Done Yes Yes Troubleshooting 47 ...

Page 54: ...Booting in Continuous Loop 48 Chapter 4 Diagnostics and Troubleshooting ...

Page 55: ...ing Not all USB flash devices have been tested with the HP Thin Client Imaging Tool USB CD ROM drive for thin client if using the ISO Image option Before using the utility you must download the appropriate image from http www hp com sbso bussupport html Getting Started There are three deployment options supported by this utility You can choose to do one or more of the following using your personal...

Page 56: ...ess 4 Insert the bootable restore CD into the CD ROM drive 5 Restart the thin client 6 When prompted Do you want to continue Y N click Y to begin the image restore process on the thin client Formatting a USB Flash Drive CAUTION To prevent loss of data be sure that you have saved any user created data from the USB drive to another drive 1 Connect your USB flash drive to your computer Ensure that on...

Page 57: ... OS image and README TXT NOTE Linux uses the file name FLASH DD while other operating system images use FLASH IMG Deploying with PXE 1 Ensure that IBR exe and Flash img are stored in the same directory on the server 2 Add full path IBR exe y full path Flash img hd0 to the PXE command file and then run it To view the IBR command line options At the command prompt type IBR EXE and press Enter Refer ...

Page 58: ...ick the name of the new job 6 Near the upper right side of the screen click Add 7 Select Run Script from the menu 8 Type full path images ibr exe y images flash xx hd0 NOTE Linux uses the file name FLASH DD while other operating system images use FLASH IMG 9 Under In which OS would you like to run this script click DOS 10 Click Finish 11 You can now drag and drop the job onto the appropriate machi...

Page 59: ...alling Remote Installation Services RIS PXE Server 1 From the Windows 2000 Server log on to the domain using an account that has Administrator privileges on the server 2 From the Windows Control Panel double click on Add Remove Programs 3 Double click Add Remove Windows Components 4 Select Remote Installation Services and then click Next Insert Windows 2000 Server CD into the CD ROM drive if promp...

Page 60: ... Click Next 6 Insert the Windows 2000 Professional CD into the CD ROM drive and enter the path to the CD ROM drive usually drive D or E 7 Click Next 8 Click Next 9 Click Next 10 When the installation is complete click Finish Set User Permissions on the Active Directory Server On the active directory server 1 Click Start Programs Administrative Tools 2 Click Active Directory Users and Computers 3 R...

Page 61: ...e a network boot disk to map drives Refer to the Microsoft Web site for instructions about creating a network bootable diskette For More Information Thin client documentation including white papers discussing software deployment methods http welcome hp com country us en support html pageDisplay support Type your model number into the for product box and navigate to the Manuals link Altiris Deploym...

Page 62: ...he latest image HP recommends at least 1 GB of flash 1 GB of RAM Server Requirements DCHP Server Option 137 should contain a string value specifying an FTP share where the WES images and WinPE image are stored For example if the WES images and WinPE image are stored in ftp ftpserver ftpfolder then the option DHCP option 137 should contain the following string ftp username password ftpserver ftpfol...

Page 63: ...ssword boxes If the FTP share allows anonymous read access then you can leave the User ID and Password boxes empty If the WES images and WinPE image are stored in the default root folder on the FTP server then you can leave the Path box empty or fill the box with 2 Automatically through a DHCP option by selecting the Get Host Settings from DHCP server check box These host settings can be saved and...

Page 64: ...mation dialog similar to the following is displayed Click No to abort the operation If you click Yes the HP FTP Image Update Client confirms that the flash drive has at least 200MB free to host the WinPE image If the flash drive does not the following error message is displayed If the flash device has enough memory the update client starts the download of the WinPE image modifies the boot loader t...

Page 65: ...Select Image to Update 59 ...

Page 66: ...o run the F10 Setup utility then select System Information To update or restore a BIOS 1 Go to http www hp com 2 Select Support and Drivers 3 Type the model number of your thin client 4 Click the link for your thin client model 5 Click Dowload drivers and software 6 Click the link for your thin client model 7 Select your language and then click the link for your operating system 8 Select the updat...

Page 67: ...s There are several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded Thin Client chassis Wrist straps are flexible straps of 1 megohm 10 percent resistance in the ground cords To provide proper grounding wear the strap snug against the skin Use heelstraps toestraps or ...

Page 68: ...ating of 1 C 300 m 1 8 F 1000 ft to a maximum of 3 Km 10 000 ft with no direct sustained sunlight Upper limit may be limited by the type and number of options installed The operating temperature range when the thin client is attached to a flat panel using the HP Quick Release is 50 to 95 F 10 to 35 C Relative Humidity non condensing Operating max wet bulb temperature is 28 C or 84 2 F Nonoperating...

Page 69: ...Thin Client continued Power Supply Operating Voltage Range Rated Line Frequency 100 240 VAC 50 60 Hz 100 240 VAC 50 60 Hz Power Output maximum 65 W 65 W Rated Output Current maximum 3 42 A 3 42 A Output Voltage 19 V DC 19 V DC 63 ...

Page 70: ...ive 11 hardware drivers 8 hardware specifications 62 hardware upgrades 7 headphone connector location 3 horizontal orientation 4 humidity specifications 62 I image restore tool 52 installation sequence 7 installing external drives 11 hardware 7 MultiBay diskette drive 11 rubber feet 4 stand 5 installing Remote Installation Services 53 ISO image 50 L LEDs 26 line out audio location 4 M microphone c...

Page 71: ...egrated Peripherals 24 Main Menu 22 Power Management Setup 25 Standard CMOS Features 23 System Information 23 Utility Task Actions 25 shutting down 7 side access panel replacing 9 specifications altitude 62 dimensions 62 hardware 62 humidity 62 power output 63 power supply 63 rated output current 63 relative humidity 62 temperature 62 thin client 62 weight 62 stand installing 5 removing 6 T temper...

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