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HP T200, Maintenance And Service Manual

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Ethernet RJ-45

Connector and Icon

Pin

Signal

1

2

3

4

(+) Transmit Data

(-) Transmit Data

(+) Receive Data

Unused

5

6

7

8

Unused

(-) Receive Data

Unused

Unused

Serial Interface, Powered and Non-Powered

Connector and Icon

Pin

Signal

1

2

3

Carrier Detect (12V if powered)

Receive Data

Transmit Data

4

5

6

Data Terminal Ready

Signal Ground

Data Set Ready

7

8

9

Request to Send

Clear to Send

Ring Indicator (5V if powered)

USB

Connector and Icon

Pin

Signal

1

2

3

4

+5 VDC

- Data

+ Data

Ground

Ethernet RJ-45

77

Summary of Contents for T200

Page 1: ...Maintenance and Service Guide HP MultiSeat ms6200 and HP t200 Zero Client For MultiSeat ...

Page 2: ...ervices Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company HP ...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...oft Windows MultiPoint Server 2011 7 OEM Standard 7 OEM Premium 7 Academic Volume License 8 Description of Modes 8 Maintenance 8 Normal 8 Remapping Stations 8 Topology 9 Topology Examples 10 Private USB 10 Qualified USB Hubs 10 Best Practices for Setting Up a MultiSeat Environment 11 USB connected MultiSeat Environment 11 Ethernet connected MultiSeat Environment 11 Best Practices for Installation ...

Page 6: ...nformation 29 Generating Static 29 Preventing Electrostatic Damage to Equipment 30 Personal Grounding Methods and Equipment 30 Grounding the Work Area 31 Recommended Materials and Equipment 31 Operating Guidelines 32 Routine Care 32 General Cleaning Safety Precautions 32 Cleaning the Computer Case 32 Cleaning the Keyboard 33 Cleaning the Monitor 33 Cleaning the Mouse 34 Service Considerations 34 P...

Page 7: ...ive Bay 52 Removing a 3 5 inch Drive from a Drive Bay 53 Installing a 3 5 inch Drive into a Drive Bay 55 Removing and Replacing the Primary 3 5 inch Internal Hard Drive 56 Fan duct 59 Front Fan Assembly 60 Hood Sensor 62 Front I O Power Switch Assembly 63 Speaker 65 Heat sink 66 Processor 68 Power Supply 70 System Board 71 Battery 72 Type 1 Battery Holder 73 Type 2 Battery Holder 73 Type 3 Battery...

Page 8: ...Cord Requirements 85 Country Specific Requirements 86 Appendix C POST Error Messages 87 POST Numeric Codes and Text Messages 88 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 96 Appendix D Password Security and Resetting CMOS 100 Resetting the Password Jumper 101 Clearing and Resetting the CMOS 102 Appendix E Drive Protection System DPS 104 Accessing DPS Through Computer Setup 105...

Page 9: ...re and software installed in the computer run the diagnostic utility included on some computer models only Figure 1 1 Small Form Factor Configuration NOTE The MultiSeat computer can also be used in a tower orientation For more information see Using the Small Form Factor Computer in a Tower Orientation on page 75 in this guide HP MultiSeat ms6200 1 ...

Page 10: ...h Optical Drive 5 Microphone Headphone Connector 2 Dual State Power Button 6 3 5 inch Media Card Reader optional 3 Power On Light 7 Hard Drive Activity Light 4 USB Universal Serial Bus Ports 8 Headphone Connector NOTE The Power On Light is normally green when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code 2 Chapter 1 Product Featur...

Page 11: ...gital High Capacity SDHC MiniSD MiniSDHC MultiMediaCard MMC Reduced Size MultiMediaCard RS MMC MultiMediaCard 4 0 MMC Plus Reduced Size MultiMediaCard 4 0 MMC Mobile MMC Micro adapter required 5 USB USB Universal Serial Bus Port 6 CompactFlash I II CompactFlash Card Type 1 CompactFlash Card Type 2 MicroDrive 7 MS PRO MS PRO DUO Memory Stick MS MagicGate Memory Stick MG MagicGate Memory Duo Memory ...

Page 12: ...or 9 Line Out Connector for powered audio devices green 5 Universal Serial Bus USB ports 10 Line In Audio Connector blue Serial Number Location Each computer has a unique serial number and a product ID number that are located on the top cover of the computer Keep these numbers available for use when contacting customer service for assistance Figure 1 5 Small Form Factor Serial Number and Product I...

Page 13: ...TE If the optional DC adapter is not connected the t200 Zero Client supports a standard USB keyboard and USB mouse plus one 100 mA USB device low power such as some flash drives If the optional DC adapter is connected to a working power outlet or to the monitor the t200 Zero Client supports a USB keyboard a USB mouse and two 500 mA high power USB devices HP monitors with power pass through such as...

Page 14: ...onnector 2 Reset button 6 Ethernet RJ 45 connector 3 VGA connector 7 Security clip slot 4 USB PC connector to host PC USB Type A B cable included Serial Number Location Figure 1 8 Serial number location Every t200 Zero Client includes a unique serial number located as shown in the following illustration Have this number available when contacting HP customer service for assistance 6 Chapter 1 Produ...

Page 15: ...in join not allowed Operating system maximum number of users ten see Performance Considerations on page 14 Maximum memory 8 GB OEM Premium HP MultiSeat ms6200 Desktop the host PC ships preinstalled from the factory with Windows MultiPoint Server 2011 which includes the server Certificate of Authenticity COA and the host station Client Access License CAL HP zero clients sell separately client opera...

Page 16: ...nce tasks No stations switch to this mode this mode ends all user sessions All software and driver installations are performed in Maintenance mode including updating system settings Maintenance Mode can be accessed by choosing Switch to Maintenance Mode from within the MultiPoint Manager Normal Normal mode is the default mode Users normally log in and perform individual task on each station in Nor...

Page 17: ...o the host system The MultiSeat Thin Client t100 has ports for PS 2 keyboard mouse microphone speakers headphones and a VGA monitor The MultiSeat Thin Client t150 has two USB ports and a power connector which can be used with an AC adapter or with an HP monitor with power pass through such as the HP LE1851wt 18 inch Widescreen LCD Monitor AC adapter and monitor are sold separately If the optional ...

Page 18: ...ined the first connected to the second which is connected to the third which is connected directly via USB cable to the host PC host station and three t200 Zero Clients and the host station each connected to the LAN via Ethernet cable Private USB Windows MultiPoint Server 2011 now provides private USB functionality on client stations For example a USB flash drive connected to a USB port on a t150 ...

Page 19: ...devices Connect the zero clients to the host PC Connect singleton zero clients not in a daisy chain via USB cable directly to the host PC To connect zero clients in a daisy chain connect each client via USB cable to the next and then connect one end of the daisy chain via USB cable to the host PC NOTE Up to three zero clients may be connected by USB cable in a daisy chain Each zero client in a dai...

Page 20: ...ent based hotkey Host based GUI Client based hotkey Assignment 1 In the Network Stations tab of the MultiPoint Manager set up hotkeys on hosts Each host in the subnet must have a unique hotkey 2 Ensure that the t200 Zero Client is not already assigned to a host by confirming that the LED blinks alternately blue and amber Refer to the reset methods above if needed 3 On the keyboard connected to the...

Page 21: ...and software installations in Maintenance mode Do not connect the client to the host system until all drivers are installed Install the graphics driver BEFORE installing the other drivers otherwise the solution may not operate correctly Install all system drivers drivers for each HP host PC models are available on the HP com website You do not need to download the HP Install Assistant Softpaq when...

Page 22: ...al or Extended configurations with the main use of the MultiSeat solution MultiPoint operating system user sessions have the Internet Explorer 8 browser installed It is strongly recommend that compatibility mode is used to mitigate any compatibility issues with older websites Next you must ensure the best fit for the number of clients attached to each host system The best reference for this is the...

Page 23: ...ost PC WMSReserved and SRCShell user accounts are found Cause Solution These user accounts exist on purpose These user accounts are a critical part of the Windows MultiPoint 2011 operating system and should not be deleted or tampered with Auto Logon did not work properly Cause Solution The MP2011 Auto Login feature cannot work if the user account used does not have a password Set a password on the...

Page 24: ...sages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarte...

Page 25: ...If you pressed Esc press F10 to enter Computer Setup 4 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 5 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 6 To apply and save changes ...

Page 26: ...nd date Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media Replicated Setup Save to Removable Media Saves system configuration including CMOS to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configu...

Page 27: ...rs of older versions of UNIX e g SCO UNIX version 3 2 Options are Automatic Bit Shift LBA Assisted User and Off Available only when the drive translation mode is set to User allows you to specify the parameters logical cylinders heads and sectors per track used by the BIOS to translate disk I O requests from the operating system or an application into terms the hard drive can accept Logical cylind...

Page 28: ...ating system to take advantage of RAID features AHCI default option Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller NOTE The RAID AHCI device driver must be installed prior to attempting to boot from a RAID AHCI volume If you attempt to boot from a RAID AHCI volume without the required device driver installed the system wi...

Page 29: ...cognized as drive C if any devices are attached NOTE You can use F5 to disable individual boot items as well as disable EFI boot and or legacy boot NOTE MS DOS drive lettering assignments may not apply after a non MS DOS operating system has started Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order restart the computer ...

Page 30: ...without entering setup password Default is enabled Network Server Mode appears if a power on password is set Default is disabled See the Desktop Management Guide for more information Smart Cover some models Allows you to Lock unlock the Cover Lock Set the Cover Removal Sensor to Disable Notify User Setup Password NOTE Notify User alerts the user that the sensor has detected that the cover has been...

Page 31: ... from an operating system installed on a network server Feature available on NIC models only the network controller must be either a PCI expansion card or embedded on the system board Default is enabled System IDs Allows you to set Asset tag 18 byte identifier a property identification number assigned by the company to the computer Ownership tag 80 byte identifier displayed during POST Chassis ser...

Page 32: ...y keys Changing this setting requires turning the computer off and then back on Default is Do not reset CAUTION The embedded security device is a critical component of many security schemes Erasing the security keys will prevent access to data protected by the Embedded Security Device Choosing Reset to Factory Settings may result in significant data loss OS management of Embedded Security Device s...

Page 33: ...attern Default is disabled S0 On Solid green LED S3 Stand By 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 3 blinks and a pause S4 Hibernation 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 4 blinks and a pause S5 Soft Off LED is off NOTE If this feature is disabled S4 and S5 both have the LED off S1 no long...

Page 34: ...vious state causes the computer to power on automatically as soon as power is restored if it was on when power was lost NOTE If you turn off power to the computer using the switch on a power strip you will not be able to use the suspend sleep feature or the Remote Management features POST Delay in seconds Enabling this feature will add a user specified delay to the POST process This delay is somet...

Page 35: ... additional PCI cards which may need option ROM space The default will be to have the NIC option ROM enabled Default is PXE Multi Processor enable disable Use this option to disable multi processor support under the OS Default is enabled Hyper threading enable disable some models Use this option to disable processor hyper threading VGA Configuration Displayed only if there is an add in video card ...

Page 36: ... table NOTE It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use To restore the configuration insert the USB flash media device with the saved configuration and perform the Restore from Removable Media command with the Computer Setup F10 Utility See Restore from Removable Media on page 18 in the Compute...

Page 37: ...e occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power ...

Page 38: ...efore removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment Wrist straps are ...

Page 39: ...ductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids...

Page 40: ... or preheated air If the computer is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure and the same operating guidelines listed above will still apply Keep liquids away from the computer and keyboard Never cover the ventilation slots on the monitor with any type of material Install or enable power management functions of the operating syste...

Page 41: ...ean debris from under the keys Visible debris underneath or between the keys may be removed by vacuuming or shaking Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys If you remove a key use a specially designed key puller to prevent damage to the keys This tool is available thro...

Page 42: ...Requirements To service the computer you need the following Torx T 15 screwdriver HP screwdriver with bits PN 161946 001 Torx T 15 screwdriver with small diameter shank for certain front bezel removal Flat bladed screwdriver may sometimes be used in place of the Torx screwdriver Phillips 2 screwdriver Diagnostics software HP tamper resistant T 15 wrench Smart Cover FailSafe Key PN 166527 001 or HP...

Page 43: ...turn off the computer Do not remove a hard drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic Discharge Information on page 29 Do not use excessive force when inserting a drive Avoid exposin...

Page 44: ...rding Technology SMART ATA drives for the HP Personal Computers have built in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminen...

Page 45: ...end can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves Cable Management 37 ...

Page 46: ...ompact disc or media card from the computer 5 Turn off the computer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet The power cord should always be disconnected before servicing a unit 6 Disconnect...

Page 47: ...bly on page 38 2 If the computer is on a stand remove the computer from the stand 3 Lift up on the access panel handle 1 then lift the access panel off the computer 2 Figure 5 1 Removing the access panel To install the access panel reverse the removal procedure Access Panel 39 ...

Page 48: ...e 38 2 Remove the access panel Access Panel on page 39 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 5 2 Removing the front bezel To install the front bezel reverse the removal procedure 40 Chapter 5 Removal and Replacement Procedures ...

Page 49: ...emory The computer comes with double data rate 3 synchronous dynamic random access memory DDR3 SDRAM dual inline memory modules DIMMs DIMMs The memory sockets on the system board can be populated with up to four industry standard DIMMs These memory sockets are populated with at least one preinstalled DIMM To achieve the maximum memory support you can populate the system board with up to 16 GB of m...

Page 50: ...e in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the channels For example if Channel A is populated with two 1 GB DIMMs and Channel B is populated with one 2 GB DIMM the system will operate in dual channel mode The system will operate in ...

Page 51: ... that you are discharged of static electricity by briefly touching a grounded metal object For more information refer to Electrostatic Discharge Information on page 29 When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for Disassembly on page 38 2 Remove the access panel Access Panel on page 39...

Page 52: ...wo PCI Express x1 expansion slots and one PCI Express x16 expansion slot NOTE The PCI and PCI Express slots support only low profile cards You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 38 2 Remove the access panel Access Panel on page 39 3...

Page 53: ...ll the slot cover straight up then away from the inside of the chassis Figure 5 6 Removing an expansion slot cover b If you are removing a standard PCI card or PCI Express x1 card hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket 1 then away from the inside of the chassis to release it f...

Page 54: ... release it from the chassis frame Be sure not to scrape the card against the other components Figure 5 8 Removing a PCI Express x16 expansion card 6 Store the removed card in anti static packaging 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot CAUTION After removing an expansion card you must replace it with a new card or expansion slot cov...

Page 55: ...nsion card NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Rotate the slot cover retention latch back in place to secure the expansion card Figure 5 10 Closing the expansion slot retainer 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 11 Replace ...

Page 56: ... DIMM3 black Memory Module 3 DIMM2 Channel B DIMM2 white Memory Module 4 DIMM1 Channel B DIMM1 black Memory Module 5 Power SATAPWR0 black SATA Optical Drives 6 Power SATAPWR1 SATA Hard Drives 7 SATA 3 0 SATA0 dark blue 1st Hard Drive 8 SATA 2 0 SATA1 white 2nd Hard Drive or 2nd Optical Drive if an eSATA Adapter Cable exists 9 SATA 2 0 SATA2 white 1st Optical Drive 10 eSATA ESATA black eSATA Adapte...

Page 57: ...s x16 X16PCIEXP black Expansion Card 20 PCI PCI white Expansion Card Drives Drive Positions Figure 5 12 Drive positions Table 5 2 Drive Positions 1 3 5 inch internal hard drive bay 2 3 5 inch drive bay for optional drives media card reader shown 3 5 25 inch drive bay for optional drives optical drive shown NOTE The drive configuration on your computer may be different than the drive configuration ...

Page 58: ...llel ATA PATA optical drives or PATA hard drives You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws for the drive bays five 6 32 standard screws and four M3 metric screws installed in the front of the chassis under the front bezel The 6 32 standard screws are required for a secondary hard drive All other d...

Page 59: ...netic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care Removing a 5 25 inch Drive from a Drive Bay CAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for Disassembly o...

Page 60: ...front bezel then remove the bezel blank See Bezel Blanks on page 41 for more information 4 Install four M3 metric guide screws in the lower holes on each side of the drive HP has provided four extra M3 metric guide screws on the front of the chassis under the front bezel The M3 metric guide screws are black Refer to Installing and Removing Drives on page 50 for an illustration of the extra M3 metr...

Page 61: ... routed through these guides before connecting it to the optical drive 9 Connect the power cable and data cable to the rear of the optical drive NOTE The power cable for the optical drive is a three headed cable that is routed from the system board to the hard drive then to the rear of the optical drive 10 Rotate the drive cage back down to its normal position CAUTION Be careful not to pinch any c...

Page 62: ... Disconnect the drive cables from the rear of the drive or if you are removing a media card reader disconnect the USB cable from the system board as indicated in the following illustration Figure 5 17 Disconnecting the Media Card Reader USB Cable 3 Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage 1 While pressing the dri...

Page 63: ...ive Bay on page 51 to remove the 5 25 inch drive and access the 3 5 inch drive bay CAUTION Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding 2 If you are installing a drive in a bay covered by a bezel blank remove the front bezel then remove the bezel blank See Bezel Blanks on page 41 for more information 3 Install guide scr...

Page 64: ...turn on the computer 10 Lock any security devices that were disengaged when the access panel was removed Removing and Replacing the Primary 3 5 inch Internal Hard Drive NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive The preinstalled 3 5 inch hard drive is located under the power supply To remove ...

Page 65: ...ing the Power Supply 5 Disconnect the power cable and data cable from the back of the hard drive 6 Press down on the green release latch next to the hard drive 1 While holding the latch down slide the drive forward until it stops then lift the drive up and out of the bay 2 Figure 5 23 Removing the Hard Drive Drives 57 ...

Page 66: ...wer cable and data cable to the back of the hard drive NOTE If the system has only one SATA hard drive the data cable must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems 10 Rotate the drive cage for internal drives and the power supply down to their normal positions 11 Replace the access panel 12 If the computer was on a stand...

Page 67: ...pare the computer for disassembly Preparation for Disassembly on page 38 2 Remove the access panel Access Panel on page 39 3 Lift the fan duct straight up out of the chassis Figure 5 26 Removing the fan duct To install the fan duct reverse the removal procedure Fan duct 59 ...

Page 68: ...cess panel Access Panel on page 39 3 Remove the front bezel Front Bezel on page 40 4 Remove the baffle Fan duct on page 59 5 Disconnect the fan cable from the red brown system board connector labeled CHFAN1 Figure 5 27 Disconnecting the front fan cable 6 Press the tabs that secure the fan assembly to the front of the chassis 1 60 Chapter 5 Removal and Replacement Procedures ...

Page 69: ...toward the rear of the unit 2 and then lift it out of the chassis Figure 5 28 Removing the front fan To install the front fan reverse the removal procedure Be sure to orient the air flow into the unit Front Fan Assembly 61 ...

Page 70: ...n page 39 3 Unplug the sensor cable from the system board connector labeled HSENSE 1 4 Slide the hood sensor straight out of the notch in the chassis 2 NOTE A flat blade screwdriver can be used to push the hood sensor out of the slot Figure 5 29 Removing the hood sensor from the chassis fan To install the hood sensor reverse the removal procedure 62 Chapter 5 Removal and Replacement Procedures ...

Page 71: ...t bezel Front Bezel on page 40 4 Remove the chassis fan Front Fan Assembly on page 60 5 Rotate the drive cage to its upright position 6 Disconnect the four cables from the system board as follows Yellow connector labeled FRONT USB Green connector labeled FRONT USB2 Blue connector labeled FRONT AUD Black connector labeled PB LED Figure 5 30 Disconnecting the front I O power switch LED assembly cabl...

Page 72: ... the front I O power switch LED assembly screw To install the front I O and power switch assembly reverse the removal procedure NOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properly 64 Chapter 5 Removal and Replacement Procedures ...

Page 73: ...Panel on page 39 3 Remove the front bezel Front Bezel on page 40 4 Rotate the drive cage to its upright position 5 Disconnect the speaker wire from the system board labeled SPKR 1 6 Remove the screw that secures the speaker to the chassis 2 7 Lift the speaker from the inside of the chassis to remove it 3 Figure 5 32 Removing the speaker To install the speaker reverse the removal procedures Speaker...

Page 74: ...front fan Front Fan Assembly on page 60 5 In the order shown loosen the four captive screws that secure the heat sink to the system board tray CAUTION Heat sink retaining screws should be removed in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing th...

Page 75: ... sink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor to avoid damage that could require replacing the system board Failure to install the fan duct may cause the computer to...

Page 76: ... Carefully lift the processor from the socket 3 CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Figure 5 35 Removi...

Page 77: ... of the processor and install the heat sink atop the processor 5 Go to step 7 6 If using a new heat sink remove the protective covering from the bottom of the heat sink and place it in position atop the processor 7 Secure the heat sink to the system board and system board tray CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sin...

Page 78: ...nd or the AC outlet before opening the computer 1 Prepare the computer for disassembly Preparation for Disassembly on page 38 2 Remove the access panel Access Panel on page 39 3 Rotate the drive cage up and disconnect the power cables from all of the drives 4 Disconnect all power cables from the system board as follows white 4 pin PWRCPU white 4 pin PWR white 6 pin PWRCMD 5 Rotate the power supply...

Page 79: ...d from the defective system board and installed on the replacement system board Memory modules seeMemory on page 41 Expansion cards Expansion Card on page 44 Heat sink Heat sink on page 66 Processor Processor on page 68 4 Remove the baffle from the chassis Fan duct on page 59 5 Remove the fan from the chassis Front Fan Assembly on page 60 6 Rotate the drive cage to its upright position 7 Rotate th...

Page 80: ...battery that comes with your computer provides power to the real time clock and has a lifetime of about three years When replacing the battery use a battery equivalent to the battery originally installed on the computer The computer comes with a 3 volt lithium coin cell battery NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium ...

Page 81: ...ve the access panel Access Panel on page 39 NOTE It may be necessary to remove an expansion card to gain access to the battery 3 Locate the battery and battery holder on the system board 4 Depending on the type of battery holder on your system board complete the following instructions to replace the battery Type 1 Battery Holder 1 Lift the battery out of its holder Figure 5 39 Removing the battery...

Page 82: ...lug in the computer and turn on power to the computer 5 Reset the date and time your passwords and any special system setups using Computer Setup Refer to Computer Setup F10 Utility on page 16 Type 3 Battery Holder 1 Pull back on the clip 1 that holds the battery in place then remove the battery 2 2 Insert the new battery and position the clip back in place Figure 5 41 Removing the battery from a ...

Page 83: ...n 1 Prepare the computer for disassembly Preparation for Disassembly on page 38 2 Orient the computer so that its right side is facing down and place the computer in the optional stand Figure 5 42 Changing from Desktop to Tower Orientation NOTE To stabilize the computer in a tower orientation HP recommends the use of the optional tower stand 3 Lock any security devices that were disengaged when th...

Page 84: ...ctors Some of these connectors may not be used on the product being serviced Keyboard Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Mouse Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused 76 Appendix A Connector Pin Assignments ...

Page 85: ...sed Serial Interface Powered and Non Powered Connector and Icon Pin Signal 1 2 3 Carrier Detect 12V if powered Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator 5V if powered USB Connector and Icon Pin Signal 1 2 3 4 5 VDC Data Data Ground Ethernet RJ 45 77 ...

Page 86: ... Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_left Power_Right Ground Line in Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground 78 Appendix A Connector Pin Assignments ...

Page 87: ...Green Analog Blue Analog Not used 9 10 11 12 5V fused Ground Not used DDC Serial Data 5 6 7 8 Ground Ground Ground Ground 13 14 15 Horizontal Sync Vertical Sync DDC Serial Clock 4 Pin Power for CPU Connector and Icon Pin Signal 1 2 3 4 GND GND 12V CPU 12V CPU Monitor 79 ...

Page 88: ...in Signal Pin Signal S1 S5 Ground B S2 S6 A B S3 S7 A Ground S4 Ground P1 P5 P9 P13 Ground B V 5 V 12 P2 P6 P10 P14 V 3 3 Ground Ground V12 P3 P7 P11 P15 V 3 3 V 5 Reserved V 12 P4 P8 P12 Ground V 5 Ground S Data P Power 80 Appendix A Connector Pin Assignments ...

Page 89: ...SVD GND PERp4 36 37 38 39 40 PERn4 GND GND PERp5 PERn5 41 42 43 44 45 GND GND PERp6 PERn6 GND 46 47 48 49 50 GND PERp7 PERn7 GND RSVD 51 52 53 54 55 GND PERp8 PERN8 GND GND 56 57 58 59 60 PERp9 PERn9 GND GND PERp10 61 62 63 64 65 PERn10 GND GND PERp11 PERn11 66 67 68 69 70 GND GND PERp12 PERn12 GND 71 72 73 74 75 GND PERp13 PERn13 GND GND 76 77 78 79 80 PERp14 PERn14 GND GND PERp15 81 82 PERn15 GN...

Page 90: ... 38 39 40 GND PETp5 PETn5 GND GND 41 42 43 44 45 PETp6 PRTn6 GND GND PETp7 46 47 48 49 50 PETn7 GND PRSNT2 GND PETp8 51 52 53 54 55 PETn8 GND GND PETp9 PETn9 56 57 58 59 60 GND GND PETp10 PETn10 GND 61 62 63 64 65 GND PETp11 PETn11 GND GND 66 67 68 69 70 PETp12 PETn12 GND GND PETp13 71 72 73 74 75 PETn13 GND GND PETp14 PETn14 76 77 78 79 80 GND GND PETp15 PETn15 GND 81 82 PRSNT2 RSVD Pin B informa...

Page 91: ... D S Data3 5V Power Ground for 5V Hot Pug Detect 5 6 7 8 T M D S Data4 DDC Clock DDC Data No Connect 17 18 19 20 T M D S Data0 T M D S Data0 T M D S Data0 5 Shield T M D S Data5 9 10 11 12 T M D S Data1 T M D S Data1 T M D S Data1 3 Shield T M D S Data3 21 22 23 24 T M D S Data5 T M D S Data Shield T M D S Clock T M D S Clock DVI Connector 83 ...

Page 92: ... ML_Lane 0 p Ground ML_Lane 0 n ML_Lane 1 p 13 14 15 16 CONFIG1 CONFIG2 AUX CH p Ground 5 6 7 8 Ground ML_Lane 1 n ML_Lane 2 p Ground 17 18 19 20 AUX CH n Hot Plug Return DP_PWR 9 10 11 12 ML_Lane 2 n ML_Lane 3 p Ground ML_Lane 3 n 84 Appendix A Connector Pin Assignments ...

Page 93: ...dited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 ...

Page 94: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Page 95: ... Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests ...

Page 96: ...ty and Resetting CMOS on page 100 2 Remove expansion boards 3 Replace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST 1 If a PCI expansion card was recently added remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prevent...

Page 97: ...Error RAM failure 1 Ensure memory modules are correctly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 If the error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is...

Page 98: ...with the latest BIOS image 511 CPU CPUA or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU fan 512 Chassis Rear Chassis or Front Chassis Fan not Detected Chassis rear chassis or front chassis fan is not connected or may have malfunctioned 1 Reseat chassis rear chassis or front chassis fan 2 Reseat fan cable 3 Replace chassi...

Page 99: ...rness has been detached or unseated from motherboard Reconnect or replace front USB harness 921 Device in PCI Express slot failed to initialize There is an incompatibility problem with this device and the system or PCI Express Link could not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1151 Serial Port A Address Conflict Detected Bot...

Page 100: ...led on one or more SATA hard drives and they cannot be accessed while the system is configured for RAID mode Either remove the Drivelocked SATA device or disable the Drivelock feature To disable the Drivelock feature enter Computer Setup change Storage Storage Options SATA Emulation to IDE and select File Save Changes and Exit Reenter Computer Setup and select Security Drivelock Security For each ...

Page 101: ...wer cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 2203 Setup error during MEBx execution MEBx selection or exit resulted in a setup failure 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the orig...

Page 102: ... ME firmware must be updated to match current functionality contained in the system BIOS 1 Update to the latest ME firmware version 2 If the error persists and system BIOS has been recently updated restore previous system BIOS version 3 If the error still persists replace the system board 2219 USB Key Provisioning file has invalid header identifier Provisioning file contained on the USB key has be...

Page 103: ...stem board 2233 HECI error during MEBx execution Error occurred during MEBx execution which fails into MEI or HECI grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2239 ME image lock failure Special system configurations with reduced ME firmware image require BIOS control of ME fi...

Page 104: ...age is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching NOTE If you see flashing LEDs on a PS 2 keyboard look for flashing LEDs on the front panel of the computer and refer to the following table to determine th...

Page 105: ... indicator of bad processor 1 Check to see that the processor is present 2 Reseat the processor Red Power LED flashes four times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 4 Power failure power supply is overloaded OR The incorrect external power supply adapter is being used on the USDT 1 Open the hood and ensure the ...

Page 106: ...r LED flashes seven times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 7 System board failure ROM detected failure prior to video Replace the system board Red Power LED flashes eight times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 8 Invali...

Page 107: ... unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green the power button is working correctly Try the following 1 Check that the voltage selector some models located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for le...

Page 108: ...h passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the information on the computer by ...

Page 109: ...ter or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the computer cover or access panel 4 Locate the header and jumper NOTE The password jumper is green so that it can be easily identified For assistance locating the passw...

Page 110: ...wer cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Be...

Page 111: ...omponents see the Illustrated Parts Service Map IPSM 5 Replace the computer cover or access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instruction...

Page 112: ...nditions that caused you to run the DPS software Running DPS will not affect any programs or data stored on the hard drive The test resides in the hard drive firmware and can be executed even if the computer will not boot to an operating system The time required to execute the test depends on the manufacturer and size of the hard drive in most cases the test will take approximately two minutes per...

Page 113: ...ower and Advanced 3 Select Storage DPS Self Test The screen will display the list of DPS capable hard drives that are installed on the computer NOTE If no DPS capable hard drives are installed the DPS Self Test option will not appear on the screen 4 Select the hard drive to be tested and follow the screen prompts to complete the testing process When the test has been completed one of three message...

Page 114: ...ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Operating Voltage Range Rated Voltage Range1 ...

Page 115: ...is 10 C per hour or 18 F per hour Nonoperating max rate of change is 20 C per hour or 36 F per hour 10 to 40 C 30 to 60 C 50 to 104 F 22 to 140 F Specifications are at sea level with altitude derating of 1 C 300m 1 8 F 1000ft to a maximum of 3Km 10 000ft with no direct sustained sunlight Upper limit may be limited by the type and number of options installed The operating temperature range when the...

Page 116: ...DIMMs See memory disassembly preparation 38 DisplayPort pin assignments 84 Drive Protection System DPS 104 drives cable connections 50 installation 50 locations 49 DVI pin assignments 83 E electrostatic discharge ESD 29 preventing damage 30 error codes 87 96 messages 88 ethernet RJ 45 pin assignments 77 expansion card installation 44 removal 44 expansion slot cover SFF removal 45 F fan duct remova...

Page 117: ...e humidity specifications 107 removal and replacement battery 72 fan duct 59 front bezel 39 40 front fan 60 front I O power switch assembly 63 heat sink 66 hood sensor 62 power supply 70 processor 68 speaker 65 system board 71 removing bezel blanks 41 expansion card 44 hard drive 56 media card reader 53 optical drive 51 SFF expansion slot cover 45 resetting CMOS 100 password jumper 100 S safety pr...

Page 118: ...T15 screwdriver 34 tower orientation 75 U USB PC power connector location t200 6 USB pin assignments 77 USB ports ms6200 2 t200 5 V ventilation proper 32 VGA connector location t200 6 W weight 107 110 Index ...

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