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Appendix A

Supplies and Customer Support

Hewlett-Packard Customer Support

Faxback Services

Quick FAX and HP FIRST are automated systems that FAX requested product
information and/or technical support documents to you. These faxback services are
available 24 hours.

Simply dial the FAX number from a touch tone telephone or Group 3 facsimile
machine and follow the voice prompts that guide you to select an index of available
support an product documents.

Asia-Pacific

Australia

(03) 9272 2627

China

(8610)-6505 5280

Hong Kong

2506 2422

India

+91 11 682 6041

Indonesia

(21) 352 2044

Japan

(3) 3335-8622

Korea

(02) 769-0543

Malaysia

(03) 290 2478

Netherlands

0800 22 2420

New Zealand

(09) 356 6642

Singapore

(65) 291-7951

Taiwan

(02) 719 5589

Thailand

(02) 661 3511

Europe

Austria

0660 8128

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Dutch

0800 11906

French

800 17043

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Summary of Contents for Surestore 160ex - Optical Jukebox

Page 1: ...HP SureStore 160ex 320ex 400ex Optical Jukebox User s Guide Edition 1 HP Part No C1160 90015 Printed in Greeley CO USA Copyright February 1998 ...

Page 2: ...to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material Copyright February 1998 Printing History New editions of this manual incorporate all material updated since the previous edition The manual p...

Page 3: ...s call attention to a procedure or practice that could result in personal injury if not correctly performed Do not proceed until you fully understand an meet the required conditions CAUTION Cautions call attention to an operating procedure or practice that could damage the product if not correctly performed Do not proceed until understanding and meeting these required conditions NOTE Notes provide...

Page 4: ...al jukebox Chapter 2 information about choosing and using optical disks Chapter 3 features description operating instructions and troubleshooting information Appendix A supplies and customer support Appendix B operating this jukebox on a SCSI bus Appendix C safety and regulatory information Glossary of Terms Index ...

Page 5: ... 8 Choosing Your Cabling Configurations 1 9 Connecting the Jukebox as the Only Peripheral 1 10 Connecting the Jukebox with Other SCSI Devices 1 12 Connecting Power 1 13 Configuring Write Verify 1 14 Moving or Shipping the Jukebox 1 15 Moving the Jukebox a Short Distance 1 15 Shipping the Jukebox 1 16 2 Using Optical Disks Overview of This Chapter 2 2 Using Optical Disks 2 2 Choosing an Optical Dis...

Page 6: ...he Administration Menu Password 3 13 Changing the Administration Menu Password 3 14 Setting the SCSI IDs 3 15 Setting the LUN Mode 3 15 Viewing the Current SCSI IDs 3 16 Changing the Current SCSI IDs 3 17 Setting an Operating Configuration 3 19 Retrieving Log History 3 22 Running an Internal Test 3 26 Using Online Repair 3 32 Troubleshooting 3 33 A Supplies and Customer Support Overview of This Ap...

Page 7: ...11 Elsewhere in the World to the US A 12 Telephone Support After Warranty A 12 North and South America and Canada A 12 Europe A 12 Elsewhere in the World A 13 Additional Telephone Support A 13 HP Reseller Locator Numbers A 13 Warranty A 14 B Operating This Jukebox on a SCSI Bus A Brief Overview of SCSI B 2 General B 2 The SCSI Bus B 2 Initiators and Targets B 2 LUN Addressing B 3 Transfer Rates on...

Page 8: ...A Only C 3 EC Radio Frequency Interference Statement Europe Only C 4 United Kingdom Telecommunications Act 1984 C 5 Declaration of Conformity C 6 Herstellerbescheinigung C 7 English Translation of German Sound Emission Directive C 7 Turvallisuusyhteenveto C 8 Laserturvallisuus C 8 Huolto C 8 English Translation of Finland Regulatory Information C 9 Japanese VCCI Statement C 10 Glossary Index ...

Page 9: ...ation 2 5 Figure 3 1 The Jukebox Control Panel 3 4 Figure 3 2 Jukebox Display Menu Tree 3 6 Figure 3 3 Loading a Disk 3 10 Figure B 1 Single ended and Differential Interfaces on This Jukebox B 7 Figure B 2 Two or Four Drives Basic SCSI Addressing B 14 Figure 3 3 Two or Four Drives Lun Addressing Controller Drives Use Same ID B 15 Figure B 4 Two or Four Drives LUN Addressing Controller Drives Use D...

Page 10: ...x Figures ...

Page 11: ...3 2 Information Logs 3 22 Table 3 3 Internal Tests 3 27 Table 3 4 Troubleshooting 3 34 Table A 1 Basic Supplies and Accessories A 3 Table B 1 Default SCSI and LUN Settings B 12 Table B 2 LUN Mapping if DRVs SCSI ID is Changed to an ID Different Than the Jukebox IDs used here are an example B 13 Table B 3 Possible Additional SCSI Addresses Available B 17 ...

Page 12: ...xii Tables ...

Page 13: ...1 Setting Up the Jukebox ...

Page 14: ...ending on whether you choose the single ended or differential interface single ended or differential SCSI host adapter with at least one available address application software that supports this type of jukebox this guide included Choosing a Location Before setting up your jukebox choose the proper environment based on the following recommendations temperature range between 65 75º F 18 24º C away ...

Page 15: ...in a standard configuration Host computer CPU Operating system Optical jukebox application software Jukebox SCSI drivers may be included in optical jukebox application software above Jukebox High Availability Configuration The following list shows the hierarchy of the system components needed to operate this jukebox in a high availability configuration Consult with your high availability vendor fo...

Page 16: ...1 4 Chapter1 Setting Up the Jukebox Identifying Controls and Features Identifying Controls and Features Figure 1 1 Right Side ...

Page 17: ...on the previous page 1 Control panel Used to manually control and monitor operation of the jukebox A full description of the controls and indicators on the control panel are in Chapter 3 2 Mailslot Used to load and eject optical disks 3 Power switch Used to power the jukebox on and off 4 Right service access panel A service panel that should be removed only by your service representative ...

Page 18: ...1 6 Chapter1 Setting Up the Jukebox Identifying Controls and Features Figure 1 2 Left Side ...

Page 19: ... for attaching the SCSI cable from the jukebox to the host computer Select either the single ended or the differential pair of connectors see item 5 in this list Both ports of a selected interface must be used One port must have a SCSI cable connected and the other must have either a SCSI terminator connected to it or it can be used to daisy chain to another SCSI device 8 Power receptacle Connecti...

Page 20: ... type cables may be used if you first remove the mounted thumbscrew studs with a flat blade screwdriver If the thumbscrew studs are not removed interference between the cable and the studs may result Interface types available Single ended or differential SCSI selected by the interface selection switch on the top of the interface module see 6 on Figure 1 2 Number of hosts This jukebox may be used i...

Page 21: ...configuration that applies to your plans below You will be shown the page for the proper procedures One Host Computer standard configuration Refer to Page Will the jukebox be the only device on the bus 1 10 Will other devices be on the same SCSI bus with the jukebox not recommended 1 12 Two host computers high availability configuration Consult with your high availability vendor ...

Page 22: ...al Refer to Figure 1 1 and 1 2 for the locations of the following switches and connectors 1 Ensure the power to the host computer is turned off 2 Remove the left side access panel side opposite the mailslot side by lifting up on the bottom of the panel and then pulling it away 3 Select either the single ended or differential SCSI interface using the SCSI interface selection switch on the top of th...

Page 23: ...onnectors of your selected interface type You may connect the SCSI cable to either port of the jukebox NOTE Plug a terminator into the unused port of the interface type you are using Also put a terminator on one of the port connectors of the other interface type The single ended terminator has 50 pins the differential terminator has 68 pins NOTE Go to Connecting Power and then to Write Verify to f...

Page 24: ... a 2 or 4 drive jukebox using logical unit numbering LUN addressing Some issues that must be considered when connecting other devices on a bus with this jukebox include the following How will the jukebox be used archiving backup near line storage What performance must be maintained How will the other device under consideration be used How much demand will it place on the bus Will you be have to mi...

Page 25: ...terface enclosure see 8 on Figure 1 2 3 Plug the other end of the power cord into a power outlet 4 After the jukebox is moved to its operating location Lower the leveler feet and tighten the 1 2 inch nut on each foot 5 Turn the power on TESTING and NOT READY alternately display Once the poweron test completes approximately 1 5 minutes READY displays NOTE If DEVICE FAILED displays See Troubleshooti...

Page 26: ...written The second pass writes new data to that sector When write verify is configured to ON an additional pass is made over the sector This third pass verifies that all data is written correctly to the sector To add to the reliability of your data Hewlett Packard recommends that you maintain the default ON setting for write verify Note that when write verify is ON write operations take more time ...

Page 27: ...the Jukebox in Chapter 3 CAUTION Turning off the jukebox in the next step could cause data loss if not done correctly Do not turn off power to the jukebox until you are sure the SCSI bus is inactive Removing power from a SCSI device when the bus is active can result in data loss and or indeterminate bus states Check your host system manuals for information about checking the SCSI bus status If you...

Page 28: ...ther jukebox etc CAUTION Turning off the jukebox in the next step could cause data loss if not done correctly Do not turn off power to the jukebox until you are sure the SCSI bus is inactive Removing power from a SCSI device when the bus is active can result in data loss and or indeterminate bus states Check your host system manuals for information about checking the SCSI bus status If your comput...

Page 29: ...Using Optical Disks 2 Using Optical Disks ...

Page 30: ...cal components Consistent quality of opto magnetic media ensures correct writes and reads The quality and fit of the mechanical components of the cartridge affect accurate smooth handling of the cartridge by jukebox robotics A failure of the mechanical components of a cartridge could damage the mechanism of an optical drive CAUTION Use only HP qualified media cartridges in this jukebox Use of non ...

Page 31: ...e data cannot be altered or erased If you have a need for data security and audit trails write once disks may be a good disk choice Both rewritable and write once disks come in three sector sizes 2 048 bytes sector 1 024 bytes sector and 512 bytes sector The sector size you choose depends upon what type of operating system you have in your host computer and which software package you use to manage...

Page 32: ...torage slot location 1 2 3 date of format or initialization disk owner group department etc storage purpose backup old version of operating system etc HP recommends using end labels as shown in Figure 2 1 End labels reduce the chance of label material interfering with the cartridge shutter and causing a drive to jam CAUTION Labels used in the vicinity of the shutter may cause the drive to jam if t...

Page 33: ...cartridge see Figure 2 2 With rewritable optical disks write protecting the disk prevents overwriting existing files and prevents any additional file being written to the disk With write once optical disks existing files cannot be altered or erased regardless of whether or not the write protect button has been set However setting the button to write protect prevents writing additional files to the...

Page 34: ...tridge near the shutter rather than on the end of the cartridge Store disks in a clean safe place when they are not in use Cleaning Disks Normally an optical disk does not require cleaning when used in a computer room or clean office environment If you are in an extremely dusty environment and are experiencing difficulties reading and or writing to a particular disk you may want to clean the disk ...

Page 35: ...Operating the Jukebox 3 Operating the Jukebox ...

Page 36: ...reting messages which appear in the display window loading optical disks into the jukebox ejecting optical disks from the jukebox entering the administration menu password changing the administration menu password setting SCSI IDs or logical unit numbers LUNs setting configurations retrieving performance information running tests for service use using online repair for service use only troubleshoo...

Page 37: ...IDs of the jukebox and its optical drives can be set and changed disks may be loaded and ejected configurations can be monitored and changed performance information can be viewed internal tests can be run and the jukebox can be secured from unauthorized use The figure and text on the next two pages show the user controls mailslot and power switch The rest of the chapter describes all manual proced...

Page 38: ...3 4 Chapter3 Operating the Jukebox Operating the Control Panel Figure 3 1 The Jukebox Control Panel ...

Page 39: ...al window the right side has the mailslot 2 Activity light Lit differently to indicate the following Steady Green power is on Flashing Green an optical drive is being accessed Amber a fault occurred 3 16 character display Displays information about the current operation 4 Selection buttons Pressed to perform the following operations CANCEL cancels the current operation or choice PREV scrolls the d...

Page 40: ...3 6 Chapter3 Operating the Jukebox Operating the Control Panel Figure 3 2 Jukebox Display Menu Tree ...

Page 41: ...next section for a list of messages Each time you push the NEXT or PREV button a task choice appears If you see an as part of the message it indicates there is a menu beneath that choice which you can access by pressing the ENTER key To display additional choices press the NEXT or PREV key Holding the NEXT or PREV or button down scrolls the display faster NOTE You can get back to READY at any time...

Page 42: ...Administration Menu Password later in this chapter A default password of 000 000 000 is set at the factory You may want to change this default code to a private code to prevent unauthorized access to the jukebox See Changing the Administration Menu Password in this chapter TEST Select to run internal tests normally these are run by service INFO Select to retrieve performance information stored in ...

Page 43: ...Messages Operating the Jukebox In Figure 3 2 you can display the selections listed in boxes below the shaded choices by pressing ENTER when one of the shaded choices displays Press PREV or NEXT to scroll through the list To perform the displayed operation press ENTER ...

Page 44: ...art with READY or LOAD in the display Figure 3 3 Loading a Disk 1 Insert a disk into the mailslot with Side A of the disk facing up The shutter end of the disk goes in the mailslot first When the disk is inserted it is automatically pulled into the mailslot An incorrectly inserted disk is rejected CART IN WRONG displays briefly and then LOAD SLOT displays is flashing and is the number of the first...

Page 45: ...lays as the jukebox moves the disk to the slot After the disk is loaded into the selected storage slot the display returns to LOAD You may now load additional disks by inserting the disks into the mailslot and repeating step 3 until you are finished loading disks 4 Press CANCEL to return to the READY state ...

Page 46: ... jukebox that contains an optical disk 3 If you want to select the storage slot number that shows in the display press EJECT or ENTER If you want to choose a different storage slot press NEXT or PREV until the desired slot number displays and then press ENTER See the note on the following page EJECTING displays as the jukebox moves the disk to the mailslot When the disk is in the mailslot the disp...

Page 47: ...on Changing the Administration Menu Password Start with READY in the display 1 Press NEXT until ADMIN displays 2 Press ENTER PSWD 000 000 000 displays and the first set of three zeros flashes NOTE If the default password 000 000 000 is still in effect accept this password by pressing ENTER three times once for each set of three zeros TEST displays which indicates you are in the menu tree below ADM...

Page 48: ...wish to assign to the second part of the password displays and then press ENTER The third set of three zeros flashes 6 Press NEXT or PREV until the new number you wish to assign to the third part of the password displays and then press ENTER 7 PASSWORD CHANGED displays Press CANCEL three times to return to READY CAUTION Turning off the jukebox in the next step could cause data loss if not done cor...

Page 49: ...essing are in Appendix B Setting the LUN Mode READY ADMIN SCSI ID S CHOOSE LUN MODE NOTE If you are unfamiliar with basic SCSI addressing or LUN addressing refer to Appendix B A web site is also available for more extensive information at www hp com isgsupport optical index html NOTE Check your host system documentation and jukebox application software documentation to verify that the use of LUNs ...

Page 50: ...com isgsupport optical index html Start with READY in the display 1 Press NEXT until ADMIN displays and then press ENTER 2 Enter the administration password Instructions for entering this password are in Entering the Administration Menu Password previously in this chapter 3 Press NEXT until SCSI ID S displays and then press ENTER 4 VIEW ID S displays Press ENTER 5 JKBX ID LUN or DRV ID LUN display...

Page 51: ...D LUN displays JKBX ID stands for the current ID of the jukebox controller LUN is the current logical unit number and DRV ID is the current ID setting for the displayed drive number When using basic SCSI addressing the LUN is always 0 If you are using LUN addressing LUN mode ON JKBX ID or DRVs ID displays is the current ID for the jukebox controller and drives when LUN mode is ON 5 Press NEXT unti...

Page 52: ...de OFF Press NEXT until UPDATE displays and then press ENTER 8 UPDATE or WAIT FOR UPDATE and then ID S SAVED displays briefly If the new settings do not conflict with other SCSI IDs on the bus SCSI ID S displays If the new settings conflict with other IDs on the SCSI bus CONFLICT ABORTED displays briefly and then VIEW ID S displays Any changes entered are lost and you must repeat steps 3 through 6...

Page 53: ...herwise the configuration is set and a confirmation message displays 5 If the current configuration setting is flashing press NEXT or PREV until the desired setting displays and then press ENTER OPTION SAVED displays and then the configuration s name and setting displays 6 Press CANCEL to return to READY CAUTION Turning off the jukebox in the next step could cause data loss if not done correctly D...

Page 54: ... ON under normal conditions If the configuration is set to ON the jukebox runs with dual picker disk transport addressing ON if the configuration is set to OFF the jukebox runs with dual picker disk transport addressing OFF STARWARS ON OFF Used by service personnel only Should be set to ON during normal operation Toggles between ON and OFF The ON configuration enables the vertical sensors the OFF ...

Page 55: ...OFF The ON configuration retains your selection of the SECURE configuration through power cycling or power outage The OFF configuration allows the jukebox to return to the default setting of this configuration after a power cycling default setting is OFF REP RECOVERED ON OFF Toggles between ON and OFF When set to ON recovered errors are reported when set to OFF recovered errors are not reported CO...

Page 56: ...XT until the name of the log you wish to access displays and then press ENTER A indicates that there are more selections beneath the displayed choice 5 After you are finished viewing log information press CANCEL to return to READY Information logs are described in the following table Table 3 2 Information Logs Log Name Description REVISION Jukebox firmware version number JUKEBOX Press ENTER to sel...

Page 57: ...l disk loads for the drive numbered DRIVE FW Press ENTER to select the logs under this selection D REV x xx Drive firmware revision code D is the drive number and x xx is the code Press NEXT or PREV to select drive numbers DRIVE SN Press ENTER to select the logs under this selection D xxxxxxx Serial number of the drive where is the drive number Press NEXT or PREV to select drive numbers HARD ERROR...

Page 58: ...er NO ENTRIES or the number of recovery errors Press ENTER to view the log for the currently displayed error or press NEXT to select the next error Log entries are described in the following rows HARDWARE ERR Internal diagnostics error number of the cause of the failure FRU 1 Field replaceable unit most likely to be at fault FRU 2 Field replaceable unit second most likely to be at fault FRU 3 Fiel...

Page 59: ...2 Second jukebox micro move for the original move command issued prior to the failure MICROMOVE 3 Third jukebox micro move for the original move command issued prior to the failure MICROMOVE 4 Fourth jukebox micro move for the original move command issued prior to the failure MICROMOVE 5 Fifth jukebox micro move for the original move command issued prior to the failure MICROMOVE 6 Sixth jukebox mi...

Page 60: ...riptions of these tests are included in this manual only for your information Instructions for running internal tests are included in this guide to help you run tests if requested by service There is a possibility you may run one test as a result of troubleshooting this test is INIT ELEM STATUS Start with READY in the display 1 Press NEXT until ADMIN displays 2 Enter the administration password In...

Page 61: ...e instructions for running internal tests is included in this user guide and why the tests are described EXCHANGE DEMO Used by service personnel only Do not run this test if the jukebox contains disks with file system data on them This test moves randomly chosen optical disks to random storage slot locations This test displays FAIL if there are no disks in the jukebox or if all storage slots are f...

Page 62: ...disks in the jukebox or if all storage slots are full The drives and mailslot must be empty MAILSLOT IO Makes a combination of moves with a PASS FAIL result It moves an optical disk from the lowest numbered full slot to the mailslot with a random flip It then moves the cartridge back to its original slot with its original orientation This test displays FAIL if there are no disks in the jukebox or ...

Page 63: ...turns PASS FAIL No disks are required EMPTY DRIVES Used by service personnel only Do not run this test if the jukebox contains disks with file system data on them Moves disks out of the drive mechanism s and returns them to their home storage slot locations if the locations are known If the home storage location is not known the jukebox moves the disks into the first available empty storage slot E...

Page 64: ...D Allows the disk transport mechanics to run at full speed This setting should always be used in normal jukebox operation PLUNGE 1 2 SPD Used by service personnel only Allows the disk transport mechanics to run at half speed PLUNGE 1 4 SPD Used by service personnel only Allows the disk transport mechanics to run at quarter speed STARWARS The display shows 0 0 0 Each 0 indicates one of the paths th...

Page 65: ... forward position If NO THUMB is returned both thumbs are in the back position TOP THUMB Used by service personnel only Reports ON or OFF Looks at the top thumb sensor which reports whether or not the thumb that is currently on the top side of the disk transport mechanism is in the forward position If ON is reported the thumb is in the back position if OFF is reported the thumb is in the forward p...

Page 66: ...ce representative to replace a faulty drive while the jukebox remains online and active This feature is available only if enabled by your jukebox application software CAUTION Selecting online repair should be done only by an authorized service representative This procedure could cause the jukebox optical drives to become inactive ...

Page 67: ...dex html and the other support services listed in Appendix A NOTE If a service call is necessary gather the following information before calling model of your jukebox serial number brand and model of your host computer brand and model of your host computer SCSI adapter jukebox application software you are using and its version any jukebox driver separate from your jukebox application software and ...

Page 68: ... cables is reported Ensure that only one SCSI device type single ended OR differential exists on the SCSI bus Verify that the SCSI interface selection switch is set correctly either single ended or differential Verify that the terminator is the correct type single ended or differential If steps above are unsuccessful call your service representative Power to the jukebox failed while a disk was in ...

Page 69: ...ays Press CANCEL Insert the disk in the mailslot again See Loading an Optical Disk into the Jukebox in this chapter for the correct disk loading orientation If the light bar on the front panel is orange cycle power to the jukebox Try to load the disk again when READY displays If the disk is in the mailslot correctly and these error messages repeat call your service representative Disk inserted in ...

Page 70: ...ur host and application documentation for recovery procedures If no procedures are available call your service representative Disk inserted in the mailslot but MAILSLOT SENSOR displays The jukebox mailslot sensors may have failed Remove and then re insert the disk If this does not correct the problem call your service representative Disk eject attempted but an EJECT ERROR message displays Press CA...

Page 71: ...procedures If no procedures are available call your service representative Disk eject attempted but SOURCE NOW EMPTY displays The application software moved the disk from the slot you chose before your eject command executed Press CANCEL You may have to wait for the application to replace the disk into the slot before attempting another eject Disk eject attempted but MAILSLOT FULL displays A disk ...

Page 72: ... write to the disk Check the host file system access permissions Eject the disk and check that the write protect tab on each side of the disk is in the write enabled position Check your application software If steps above are unsuccessful call your service representative Ensure that the SCSI bus is inactive before removing power to the jukebox Removing power to a device on an active SCSI bus can c...

Page 73: ...Supplies and Customer Support A Supplies and Customer Support ...

Page 74: ...Supplies and Customer Support Overview of This Appendix Overview of This Appendix This appendix provides information on the following topics supplies and accessories shipping screw specifications HP customer support ...

Page 75: ...resses and phone numbers of HP sales offices To phone HP Direct call 1 800 538 8787 To write to HP Direct use the following address HP Direct Hewlett Packard P O Box 58195 Santa Clara California 95052 USA See Table A 1 for a list of basic supplies and accessories Table A 1 Basic Supplies and Accessories Item HP Part Number 5 2 and 4 7 Gbyte Optical Disks Rewritable optical disk 2 048 bytes sector ...

Page 76: ...disk 92280F Rewritable optical disk 1 024 bytes sector 2 6 Gbytes 8 pack C2589F Write once optical disk 1 024 bytes sector 2 6 Gbytes single disk 92290F Write once optical disk 1 024 bytes sector 2 6 Gbytes 8 pack C2591F Rewritable optical disk 512 bytes sector 2 3 Gbytes single disk 92279F Rewritable optical disk 512 bytes sector 2 3 Gbytes 8 pack C2588F Write once optical disk 512 bytes sector 2...

Page 77: ... m 16 5 ft thumb screw to thumb screw C2958A 68 Pin High Density to 50 Pin Low Density 1 0 3 3 ft bail to thumb screw C2915A 2 0 m 6 5 ft thumb screw to thumb screw C2906A 5 0 m 16 5 ft thumb screw to thumb screw C2907A 20 0 m 65 6 ft thumb screw to thumb screw C2916A 68 Pin High Density to 68 Pin High Density 0 9 m 2 9 ft thumb screw to thumb screw C2911A 2 5m 8 2 ft thumb screw to thumb screw C2...

Page 78: ...isk Cleaners RA 2 Manual Disk Cleaner ProDisk Corporation US Tel 612 439 6202 Fax 612 439 5946 approximately US 30 N A KA 1 Automatic Disk Cleaner ProDisk see above approximately US 559 N A Documentation User s Guide replacement additional C1160 90015 Item HP Part Number ...

Page 79: ...tor NOTE Before calling please record the following information and have it ready when you contact your service representative model number of your jukebox serial number brand and model of your host computer brand and model of your host computer SCSI adapter jukebox application software you are using and its version any jukebox driver you may be using that is separate from your jukebox application...

Page 80: ...h tone telephone or Group 3 facsimile machine and follow the voice prompts that guide you to select an index of available support an product documents Asia Pacific Australia 03 9272 2627 China 8610 6505 5280 Hong Kong 2506 2422 India 91 11 682 6041 Indonesia 21 352 2044 Japan 3 3335 8622 Korea 02 769 0543 Malaysia 03 290 2478 Netherlands 0800 22 2420 New Zealand 09 356 6642 Singapore 65 291 7951 T...

Page 81: ...ve and America Online Compuserve and America Online are not operated by Hewlett Packard Denmark 800 10453 Finland 0800 13134 France 05 905900 Germany 0130 810 061 Italy 1678 59020 Netherlands 06 022 2420 Norway 800 11319 Spain 900 993123 Sweden 020 795743 Switzerland German 0800 55 1526 French 0800 55 1527 United Kingdom 0800 960271 Other locations in Europe toll line 31 20 681 5792 North and Sout...

Page 82: ... below NOTE Before calling please record the following information and have it ready when you contact your support center representative model number of your jukebox serial number brand and model of your host computer brand and model of your host computer SCSI adapter jukebox application software you are using and its version any jukebox driver you may be using that is separate from your jukebox a...

Page 83: ...8806 Norway 22 11 6299 French 02 626 8807 Portugal 01 441 7199 Denmark 3929 4099 Spain 902 321 123 Finland 0203 47288 Sweden 08 619 2170 France 04 50 43 9853 Switzerland 0848 80 11 11 Ireland 01 622 5525 United Kingdom 0171 512 5202 Italy 02 26410350 Australia 8 30 17 30 Mon Fri 03 9272 8000 China 8 30 17 30 Mon Fri 8610 62625666 x5602 5609 5611 5612 8610 62 61 4174 8610 62 61 4175 8610 62 61 4176...

Page 84: ...er you may be using that is separate from your jukebox application software and the version of this driver North and South America and Canada Using your VISA MasterCard or American Express call 800 810 0130 Per incident fee of 25 00 charged to your credit card 900 555 1800 2 50 per minute up to a maximum of 25 00 per incident You must be 18 years of age or have parental permission to call this num...

Page 85: ...upport Elsewhere in the World Contact your authorized HP dealer distributor or the nearest HP sales and service office Additional Telephone Support HP Reseller Locator Numbers Singapore Customer Care Line for End Users 65 272 5300 US 800 752 0900 Canada 800 387 3867 Mexico and South America 305 267 4220 ...

Page 86: ...time to repair or replace any product to a condition as warranted customer will be entitled to a refund of the purchase price upon prompt return of the product 4 HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use 5 The warranty period begins on the date of delivery or on the date of installation if installed by HP If customer sc...

Page 87: ...eath to the extent that all such damages are determined by a court of competent jurisdiction to have been directly caused by a defective HP product 9 TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE CUSTOMER S SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUEN...

Page 88: ...A 16 AppendixA Supplies and Customer Support Warranty ...

Page 89: ...Operation on a SCSI Bus B Operating This Jukebox on a SCSI Bus ...

Page 90: ...target usually a peripheral device fulfills the request Initiators and targets identify themselves on the bus by a SCSI ID The ID is designated by the user and is set electronically or manually depending on the device In addition to identifying a device on the bus the ID also determines the priority of the device during contention among the devices for use of the bus The narrow SCSI bus with its e...

Page 91: ...e device ID does not determine where the device is physically placed on the bus LUN Addressing SCSI IDs are the top level method of addressing devices on the bus Another method of addressing is also available logical unit numbering LUN This method enables a complex device such as a jukebox to group its internal SCSI devices to a single SCSI ID The complex device is identified by a SCSI ID but this...

Page 92: ... a wide bus Another definition is Ultra also known as Fast 20 which is 20 MB s transfer rate on a narrow bus and 40 MB s on a wide bus Termination To keep signals on the SCSI bus from being reflected terminators must be placed at each end of the physical bus These terminators may be either active or passive Passive termination is a resistor network Active termination uses a voltage regulator the a...

Page 93: ...ers 19 7 feet Fast SCSI required the maximum length of the bus to be reduced to 3 meters 9 8 feet The differential bus uses two lines for each signal and measures the voltage difference between the two signals Differential retains more signal quality than single ended and is not as sensitive to noise allowing for a longer cable length The maximum allowable length of a differential bus is 25 meters...

Page 94: ...8 pin high density Micro D connector external This connector is similar to a D type connector but longer and slimmer and with smaller pin holes placed closer together This connector is becoming the most common 68 pin high density ribbon usually internal to the host NOTE For more complete information on the theory and operation of the SCSI bus you may want to go to Adaptec major supplier in SCSI bu...

Page 95: ...he differential interface accepts a wide bus in its 68 pin connector but only uses the 50 data and control lines that comprise the narrow portion of the bus The other 18 lines that provide the upper IDs and data of the wide bus are ignored Note that all lines of the wide bus pass through the two 68 pin differential connectors The wide bus is maintained as a wide bus The single ended connectors are...

Page 96: ... more chance for problems Another reason is that this jukebox when fully utilized is capable of using up the full bandwidth of the bus Performance of one or all of the devices on the bus can be affected Consider the quantity of data that the bus will have to carry the frequency of data transfer and the priority of this data transfer in your business If you are using the jukebox as a backup or arch...

Page 97: ...tra bits of data needed for the wide device on the end of the bus Using only 50 lines also prevents the narrow device from passing along the IDs of devices at 8 or above The lower eight data lines transfer commands and messages allowing all devices regardless of size to co exist on the bus However data transfers and device addressing occur on the higher bits Since a narrow device can t see the upp...

Page 98: ... to apply termination Use active terminators to reduce noise sensitivity Never terminate the bus at any place except the physical ends Terminating the bus in the middle will probably cause the bus to become inoperable or operate in a state that could cause data loss If devices are on both sides of the host computer adapter such as hard drives internal to the host computer and a jukebox external to...

Page 99: ...Operation on a SCSI Bus General Do not connect a single ended bus to a differential bus Damage can occur NOTE For current information on issues relating to installation operation and support of jukeboxes you may want to go to HP Optical Storage www hp com isgsupport optical index html ...

Page 100: ...I Addressing and When Using LUN Mode Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode Table B 1 Default SCSI and LUN Settings 320ex models only LUN Mode OFF LUN Mode ON ID LUN ID LUN JKBX ID 6 0 6 0 DRV 1 ID 5 0 6 1 DRV 2 ID 4 0 6 2 DRV 3 ID 3 0 6 3 DRV 4 ID 2 0 6 4 ...

Page 101: ... Using Basic SCSI Addressing and When Using LUN Mode Operation on a SCSI Bus Table B 2 LUN Mapping if DRVs SCSI ID is Changed to an ID Different Than the Jukebox IDs used here are an example 320ex models only LUN Mode ON ID LUN JKBX ID 5 0 DRV 1 ID 6 0 DRV 2 ID 6 1 DRV 3 ID 6 2 DRV 4 ID 6 3 ...

Page 102: ...Basic SCSI Addressing and When Using LUN Mode Figure B 2 Two or Four Drives Basic SCSI Addressing Displays on the Control Panel Under CHOOSE LUN MODE menu LUN MODE OFF Under SCSI IDs menu JXBX ID 6 LUN 0 DRV 1 ID 5 LUN 0 DRV 2 ID 4 LUN 0 DRV 3 ID 3 LUN 0 if installed DRV 4 ID 2 LUN 0 if installed ...

Page 103: ...nd When Using LUN Mode Operation on a SCSI Bus Figure B 3 Two or Four Drives LUN Addressing Controller Drives Use Same ID Displays on the Control Panel Under CHOOSE LUN MODE menu LUN MODE OFF Under SCSI IDs menu JXBX ID 6 LUN 0 DRV 1 ID 6 LUN 1 DRV 2 ID 6 LUN 2 DRV 3 ID 6 LUN 3 if installed DRV 4 ID 6 LUN 4 if installed ...

Page 104: ...essing and When Using LUN Mode Figure B 4 Two or Four Drives LUN Addressing Controller Drives Use Different IDs Displays on the Control Panel Under CHOOSE LUN MODE menu LUN MODE OFF Under SCSI IDs menu JXBX ID 6 LUN 0 DRV 1 ID 5 LUN 0 DRV 2 ID 5 LUN 1 DRV 3 ID 5 LUN 2 if installed DRV 4 ID 5 LUN 3 if installed ...

Page 105: ...nded This configuration may cause a negotiated slower rate of data transfer No of Drives LUN mode OFF Basic SCSI Addressing LUN Mode ON drives jukebox controller use the same ID LUN Mode ON drives jukebox controller use different IDs 2 4 IDs are available for connecting other devices 6 IDs are available for connecting other devices 5 IDs are available for connecting other devices 4 2 IDs are avail...

Page 106: ...B 18 AppendixB Operating This Jukebox on a SCSI Bus Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode ...

Page 107: ...Safety and Regulatory Information C Safety and Regulatory Information ...

Page 108: ...atory Information Overview of this Appendix Overview of this Appendix This appendix contains important safety and regulatory information for the United States Finland Sweden Germany United Kingdom European Union and Japan ...

Page 109: ...pliance is mandatory for products marketed in the United States The labels and artwork shown below indicate compliance with CDRH regulations and must be attached to laser products marketed in the United States WARNING Use of controls adjustments or performing procedures other than those specified in this manual may result in hazardous laser radiation exposure NOTE Complies with 21 CFR Chapter 1 Su...

Page 110: ...y Interference Statement Europe Only EC Radio Frequency Interference Statement Europe Only WARNING This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures ...

Page 111: ...1984 Safety and Regulatory Information United Kingdom Telecommunications Act 1984 The HP SureStore Optical 160ex 320ex and 400ex jukeboxes are approved under Approval Number NS G 1234 J 100003 for indirect connection to Public Telecommunication Systems within the United Kingdom ...

Page 112: ...C 6 Safety and Regulatory Information Declaration of Conformity Declaration of Conformity ...

Page 113: ...rdnung vom 18 Januar 1991 Schalldruckpegel Lp 70 dB A am arbeitsplatz normaler betrieb nach ISO 7779 1988 EN 27779 1991 Typprüfung English Translation of German Sound Emission Directive This statement is provided to comply with the requirements of the German Sound Emission Directive from 18 January 1991 Sound pressure Lp 70 dB A at operator position normal operation according to ISO 7779 1988 EN 2...

Page 114: ...rats kan användaren utsättas för laserstrålning som överskrider gränsen för laserklass 1 Huolto HP SureStore Optical 160ex 320ex 400ex levymuistiasemien sisällä ei ole käyttäjän huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö Levymuistiaseman sisälle asennettujen luku kirjoitusyksiköiden suojakoteloa ei tule avata huoltotoimenpiteiden yht...

Page 115: ...of the Council of State and the standard EN 60825 WARNING The use of the product otherwise than specified in the user s manual may expose the user to laser radiation exceeding safety class 1 The same warning in Swedish SERVICE There are no user serviceable parts inside the jukebox The jukebox products can be serviced only by qualified service personnel The optical drive mechanism s installed insid...

Page 116: ...is in the Class A category information technology equipment based on the rules of Voluntary Control Council For Interference by Information Technology Equipment VCCI When used in a residential area radio interference may be caused In this case user may be required to take appropriate corrective actions ...

Page 117: ...ller The part of the jukebox that controls the sending and receiving of SCSI commands and controls the disk transport mechanism LAN Local area network A group of computers and peripherals physically connected so users can share hardware and software resources M O magneto optical A type of optical technology which uses a laser to read from and write to a magnetic layer on an optical disk To write a...

Page 118: ...e not in a drive or not being ejected through the mailslot terminator A resistor array device used for electrically terminating a SCSI bus A SCSI bus must be terminated at its two physical ends A peripheral device uses a terminator only if it is at the end of the bus W write once An additional operating mode available with multifunction drives When a write once disk is inserted the drive will writ...

Page 119: ...ntering the administration password 3 13 H high availability components needed 1 3 configuration 1 3 I internal tests listing of 3 26 running 3 26 used by service 3 26 J jukebox moving 1 15 setting up 1 2 shipping 1 15 1 16 jukebox logs 3 22 L left access panel 1 7 loading a disk 3 10 location choosing 1 2 logs 3 22 listing of 3 22 M mailslot 3 5 menu tree 3 6 moving the jukebox 1 15 O online repa...

Page 120: ... 19 setting SCSI IDs 3 15 setting the LUN mode 3 15 setting up the jukebox 1 2 shipping screw specifications A 7 shipping the jukebox 1 15 supplies and accessories A 3 system components needed 1 3 T tests internal 3 26 troubleshooting 3 33 procedures 3 34 type styles in this book iii U Use 3 7 using optical disks 2 2 V viewing the SCSI IDs 3 16 W warranty A 15 write verify 1 14 changing 1 14 ...

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