HP Stream x360 Maintenance And Service Manual Download Page 71

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Release the TouchScreen board (2) by lifting the right side of the board and swinging it up and to
the left.

Release the adhesive support strip (1) that secures the TouchScreen board cable to
the TouchScreen board.

Disconnect the TouchScreen board cable (2) from the TouchScreen board.

Remove the TouchScreen board cable.

The TouchScreen board cable is available using spare part number 910163-001.

18.

If it is necessary to replace the G-sensor module and G-sensor module cable:

Remove the display panel assembly.

Release the G-sensor module cable (1) from the gap between the display left hinge and the display
back cover.

Release the G-sensor module cable from the retention clips (2) and routing channel built into
the display back cover.

Component replacement procedures

Summary of Contents for Stream x360

Page 1: ...HP Stream x360 Convertible PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...d Edition April 2018 First Edition September 2016 Document Part Number 905789 002 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windo...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...y assembly subcomponents 20 Miscellaneous parts 22 4 Removal and replacement preliminary requirements 23 Tools required 23 Service considerations 23 Plastic parts 23 Cables and connectors 24 Drive handling 24 Grounding guidelines 25 Electrostatic discharge damage 25 Packaging and transporting guidelines 26 Workstation guidelines 26 5 Removal and replacement procedures 28 Component replacement proc...

Page 6: ...are Diagnostics Windows version 71 Downloading HP Hardware Diagnostics Windows by product name or number select products only 71 Installing HP PC Hardware Diagnostics Windows 71 Using HP PC Hardware Diagnostics UEFI 71 Starting HP PC Hardware Diagnostics UEFI 72 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 72 Downloading the latest HP PC Hardware Diagnostics UEFI version 72 Dow...

Page 7: ...estoring and recovery 79 Restoring resetting and refreshing using Windows tools 79 Restoring using HP Recovery Manager and the HP Recovery partition 79 Recovering using HP Recovery Manager 79 Recovering using the HP Recovery partition select products only 80 Recovering using HP Recovery media 80 Changing the computer boot order 81 Removing the HP Recovery partition select products only 81 10 Power...

Page 8: ...viii ...

Page 9: ...o up to 2 6 GHz dual core processor Intel Pentium Silver N5000 1 1 GHz turbo up to 2 7 GHz quad core processor Chet Integrated soldered on circuit SoC Graphics Internal Graphics Intel HD Graphics 405 Pentium N3710 processor Intel HD Graphics 400 Celeron N3060 processor Intel HD Graphics Celeron N3050 processor Intel UHD Graphics 600 Celeron N4000 processor Intel UHD Graphics 605 Pentium N5000 proc...

Page 10: ...rt for 500 GB 5400 rpm 7 0 mm 2 5 inch hard drive Support for Accelerometer hard drive protection Embedded MultiMedia Controller eMMC configurations 32 GB 64 GB Celeron N3060 only Single solid state drive configurations 128 GB SATA Value DRAM less TLC M 2 Pentium N3710 only 128 GB SATA TLC M 2 Audio and video Integrated VGA webcam with indicator light 640 480 by 24 frames per second Single digital...

Page 11: ...BT 4 2 Combo Adapter MU MIMO supported Integrated wireless options with single antenna M 2 PCIe Realtek RTL8723BE VB 802 11b g n 1 1 WiFi Bluetooth 4 0 Combo Adapter Realtek RTL8723BE 802 11b g n 1x1 Wi Fi BT4 0 Combo Adapter Realtek RTL8723DE 802 11 bgn 1x1 WiFi Bluetooth 4 2 Combo Adapter Realtek RTL8821CE 802 11 ac 1x1 WiFi BT 4 2 Combo Adapter MU MIMO supported Compatible with Miracast certifi...

Page 12: ...m 45 W HP Smart AC adapter non PFC RC 4 5 mm non slim Power cord 1 meter power cord 1 meter conventional power cord with sticker label C5 Security Trusted platform module TPM 2 0 firmware based Security cable lock Operating system Preinstalled Windows 10 Windows 10 Home in S Mode Entry only available for eMMC models For developed market ML Stream Windows 10 Home Entry ML 64 Compact 2 in 1 Stream W...

Page 13: ...tream Windows 10 Home Entry EM SL 64 Compact 2 in 1 Windows 10 Home Entry EM SL 64 bit Compact 2 in 1 Windows 10 Home EM SL 64 bit Windows 10 Home EM SL 64 SEAP APJ Windows 10 Home SL EM INDONESIA PPP 64 Windows 10 Home SL EM APAC PPP 64 Windows 10 Home SL EM India PPP 64 Serviceability End user replaceable parts AC adapter 5 ...

Page 14: ... is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 3 USB port Connects a USB device such as a cell phone camera activity tracker or smartwatch and provides data transfer 4 USB SuperSpeed port Connects a USB device such as a cell phone camera activity tracker or smartwatch and provides high speed data transfer 5 HDMI port Connects an optional vide...

Page 15: ...ower options Right click the Power icon and then select Power Options 2 Power light On The computer is on Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 3 Security cable slot Attaches an optiona...

Page 16: ...scription 1 WLAN antennas one or two depending on model Send and receive wireless signals to communicate with wireless local area networks WLANs 2 Camera light On One or more cameras are in use 3 Camera Allows you to video chat record video and record still images Some cameras also allow a facial recognition logon to Windows instead of a password logon NOTE Camera functions vary depending on the c...

Page 17: ...upport Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Specifications tab and then select User Guides Keyboard area TouchPad Component Description 1 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the r...

Page 18: ...onent Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light On Computer sound is off Off Computer sound is on 10 Chapter 2 Getting to know your computer ...

Page 19: ...Speakers Component Description Speakers Produce sound Keyboard area 11 ...

Page 20: ...tion with the fn key 2 fn key Executes specific functions when pressed in combination with another key 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions 12 Chapter 2 Getting to know your computer ...

Page 21: ...g this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Plays the previous track of an audio CD or the previous section of a DVD or a Blu r...

Page 22: ...of a tablet kickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Co...

Page 23: ...label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Labels 15 ...

Page 24: ...changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 16 Chapter 3 Illustrated parts catalog ...

Page 25: ...bracket included in the TouchPad spare part kit 5 TouchPad cable includes double sided adhesive 906781 001 6 RTC battery includes cable and double sided adhesive 818125 001 7 Power connector cable 913730 001 8 Hard drive 500 GB 5400 rpm SATA 7 0 mm NOTE The hard drive spare part kit does not include the hard drive bracket hard drive cable or screws The hard drive bracket hard drive cable and screw...

Page 26: ...able 906784 001 16 Power button board NOTE The power button board spare part kit does not include the power button cable The power button cable is available using spare part number 906777 001 910162 001 17 Power button board cable 906777 001 18 Memory modules For use with Celeron N3050 Celeron N3060 and Pentium N3710 processors 4 GB PC3L 1600 691740 005 8 GB PC3L 1600 693374 005 For use in models ...

Page 27: ...ish L21647 001 Solid state drives not illustrated 128 GB SATA 3 TLC L17297 001 128 GB SATA 3 918858 001 Solid state drive hardware kit includes bracket cable Mylar and screws not illustrated 918701 001 Solid state drive board not illustrated 918702 001 Rubber Kit not illustrated includes 2 rubber feet grounding pads hard drive pads and shielding In aqua blue finish 910166 001 In jet black finish 9...

Page 28: ...P 906792 001 2 Webcam microphone module includes double sided adhesive 907345 001 3 TouchScreen board cable 910163 001 4 Display panel cable includes webcam microphone module cable 906776 001 5 G sensor module includes double sided adhesive 906774 001 6 G sensor module cable 906778 001 7 Display hinges 2 include left and right display hinges 906771 001 8 Display hinge covers 2 include left and rig...

Page 29: ...e models L21709 001 9 Wireless antenna includes left and right wireless cables and transceivers 906780 001 10 Display back cover includes rubber padding and shielding In aqua blue finish 908294 001 In jet black finish 906775 001 In snow white finish 912832 001 In violet purple finish 908293 001 In infinity purple finish L21646 001 Display assembly subcomponents 21 ...

Page 30: ...use in Europe 213350 009 For use in India 404827 003 For use in Israel 398063 003 For use in Italy 213352 008 For use in Japan 349756 002 226768 001 For use in North America 213349 009 For use in Switzerland 213354 008 For use in Taiwan 393313 003 For use in Thailand 285096 006 For use in the United Kingdom and Singapore 213351 008 Power cord Option 917 3 cord 1 00 m ROHS 361240 002 Rubber Kit inc...

Page 31: ...ome of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure...

Page 32: ...fore removing or inserting a drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or...

Page 33: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The foll...

Page 34: ... proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field servic...

Page 35: ... resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive computerop workstations with ground cords of one megohm resi...

Page 36: ...e and location during removal and replacement Bottom cover NOTE The bottom cover spare part kit includes 4 rubber feet grounding pads hard drive pads and shielding Description Spare part number Bottom cover in aqua blue finish 908296 001 Bottom cover in jet black finish 906782 001 Bottom cover in snow white finish 912833 001 Bottom cover in violet purple finish 908295 001 Bottom cover in infinity ...

Page 37: ...ty purple finish 4 Remove the three Phillips M2 5 4 3 screws 2 and the two Phillips M2 5 6 3 screws 3 that secure the bottom cover to the computer 5 Insert a case utility tool 1 or similar plastic flat edged tool between the bottom cover and the computer near the display hinge area 6 Release the bottom cover 2 by swinging the rear edge up and forward until it releases 7 Remove the bottom cover 3 R...

Page 38: ...perating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 Remove the battery 1 Disconnect the battery cable 1 from the system board 2 Remove the five Phillips PM2 0 3 3 screws 2 that secure the battery to the keyboard top cover 3 Remove the battery...

Page 39: ...ting system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery cable from the system board see Battery on page 30 Remove the hard drive 1 Release the zero insertion force ZIF connector 1 to which the hard drive cable is connected an...

Page 40: ...re the hard drive bracket to the hard drive and then remove the bracket 3 The hard drive bracket hard drive cable and screws are included in the Hard Drive Hardware Kit spare part number 906770 001 Reverse this procedure to reassemble and install the hard drive 32 Chapter 5 Removal and replacement procedures ...

Page 41: ...ps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery cable from the sys...

Page 42: ...3 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install the memory module 34 Chapter 5 Removal and replacement procedures ...

Page 43: ... and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery cable from the system board see Battery on page 30 Remove the solid state drive 1 Remove the Phillips M2 0 3 0 screw 1 and then p...

Page 44: ... state drive holder lift the system board ZIF connector 1 and disconnect the solid state drive board cable 2 5 Remove the three Phillips M2 0 3 0 screws 3 and then remove the holder from the computer 4 Reverse this procedure to install the solid state drive and hardware 36 Chapter 5 Removal and replacement procedures ...

Page 45: ... by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery cable from the system board see Battery on page 30 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Detach the RTC battery 2 from the keyboard top cover The RTC battery is attached to th...

Page 46: ...estore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the ...

Page 47: ...an angle NOTE If the WLAN antenna is not connected to the terminal on the WLAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 39 ...

Page 48: ...d from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery cable from the system board see Battery on page 30 Remove the power connector cable 1 Remove the two Phillips PM2 5 6 3 screws 1 that secure the display right hinge to the keyboard top cover 2 Remove the Phillips PM2 5 4 3 screw 2 that secures the...

Page 49: ...he power connector 2 from the retention molding built into the keyboard top cover 6 Remove the power connector cable Reverse this procedure to install the power connector cable Component replacement procedures 41 ...

Page 50: ... from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery cable from the system board see Battery on page 30 Remove the speakers 1 Disconnect the speaker cable 1 from the system board 2 Release the TouchScreen board cable 2 from the routing channel built into the speaker 3 Release the wireless antenna cables from the retention clips 3 and routing channel bui...

Page 51: ...tery cable from the system board see Battery on page 30 Remove the power button board cable 1 Remove the four Phillips PM2 5 6 3 screws 1 that secure the display left hinge to the keyboard top cover 2 Swing the display left hinge up and back until the power button board cable is accessible 2 3 Release the ZIF connector 1 to which the power button board cable is connected and then disconnect the po...

Page 52: ...6 Remove the power button board cable 4 Reverse this procedure to install the power button board cable 44 Chapter 5 Removal and replacement procedures ...

Page 53: ...er from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery cable from the system board see Battery on page 30 Remove the power button board 1 Remove the four Phillips PM2 5 6 3 screws 1 that secure the display left hinge to the keyboard top cover 2 Swi...

Page 54: ...ps PM2 0 3 3 screw 3 that secures the power button board to the keyboard top cover 6 Remove the power button board 4 Reverse this procedure to install the power button board 46 Chapter 5 Removal and replacement procedures ...

Page 55: ...00 processor L16635 xx1 Intel Celeron N3060 processor 64 GB of eMMC system storage L04400 xx1 Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disc...

Page 56: ...connector cable 10 TouchPad ZIF connector cable 2 Remove the two Phillips PM2 5 6 3 screws 1 that secure the display right hinge to the keyboard top cover 3 Remove the Phillips PM2 5 4 3 screw 2 that secures the display right hinge to the keyboard top cover 4 Swing the display right hinge up and back until the system board is accessible 3 48 Chapter 5 Removal and replacement procedures ...

Page 57: ...tem board to the keyboard top cover 6 Lift the right side of the system board 1 until it rests at an angle 7 Remove the system board 2 by sliding it up and to the right at an angle Reverse this procedure to install the system board Component replacement procedures 49 ...

Page 58: ...r from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery cable from the system board see Battery on page 30 Remove the heat sink 1 Remove the four Phillips PM2 0 3 3 screws 1 that secure the heat sink to the system board 2 Remove the heat sink 2 NOTE The ther...

Page 59: ...Reverse this procedure to install the heat sink Component replacement procedures 51 ...

Page 60: ...rd from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 30 Remove the TouchPad cable 1 Release the ZIF connector 1 to which the TouchPad cable is attached and then disconnect the TouchPad cable from the system board 2 Release the ZIF connector 2 to which the TouchPad cable is attached an...

Page 61: ...are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 30 Remove the TouchPad 1 Release the...

Page 62: ...5 Remove the TouchPad 5 Reverse this procedure to install the TouchPad 54 Chapter 5 Removal and replacement procedures ...

Page 63: ...onnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 30 Remove the connector board cable 1 Release the ZIF connector 1 to which the connector board cable is attached and then disconnect the connector board cable from the system board 2 Release the ZIF connector 2 to which the connector board cable is attached a...

Page 64: ...en shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 30 Remove the connector board 1 Release the ZIF conn...

Page 65: ...ugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 30 Remove the display assembly 1 Remove the two Phillips PM2 5 6 3 screws 1 that secure the display right hinge to the keyboard top cover 2 Remove the Phillips PM2 5 4 3 screw 2 that secures the display right hing...

Page 66: ...isplay panel cable 2 from the system board 8 Disconnect the TouchScreen board cable 3 from the system board 9 Release the ZIF connector 1 to which the G sensor module cable is attached and then disconnect the G sensor module cable from the system board 10 Disconnect the wireless antenna cables 2 from the terminals on the WLAN module 58 Chapter 5 Removal and replacement procedures ...

Page 67: ...bly 14 If it is necessary to replace the display panel assembly or any of the display assembly subcomponents a Use a case utility tool 1 or similar plastic flat edged tool to separate the top edge 2 of the display panel assembly from the display back cover b Separate the left 3 and rights sides of the display panel assembly from the display back cover CAUTION As you prepare to remove the display p...

Page 68: ...lace the webcam microphone module a Remove the display panel assembly CAUTION Before turning the display panel assembly upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel assembly b Turn the display panel assembly upside down c Disconnect the webcam microphone module cable 1 from the...

Page 69: ...lay panel assembly upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel assembly b Disconnect the webcam microphone module cable 1 from the webcam microphone module c Release the adhesive support strip 2 that secures the display panel cable to the display panel d Disconnect the display...

Page 70: ...a Remove the display panel assembly CAUTION Before turning the display panel assembly upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel assembly b Remove the two Phillips PM2 0 2 9 screws 1 that secure the TouchScreen board to the display panel assembly 62 Chapter 5 Removal and repl...

Page 71: ...Remove the TouchScreen board cable The TouchScreen board cable is available using spare part number 910163 001 18 If it is necessary to replace the G sensor module and G sensor module cable a Remove the display panel assembly b Release the G sensor module cable 1 from the gap between the display left hinge and the display back cover c Release the G sensor module cable from the retention clips 2 an...

Page 72: ...ule cable 5 from the G sensor module g Remove the G sensor module and G sensor module cable The G sensor module is available using spare part number 906774 001 The G sensor module is available using spare part number 906778 001 19 If it is necessary to replace the display hinges a Remove the display panel assembly b Remove the six Phillips PM2 5 3 0 broad head screws 1 that secure the display hing...

Page 73: ...e Phillips PM2 0 2 9 screw 1 that secures the display hinge cover to the display hinge d Remove the display hinge cover 2 The display hinge covers are available using the following spare part numbers Jet black violet purple and aqua blue models 906772 001 Snow white models 917184 001 Infinity purple models L21709 001 21 If it is necessary to replace the wireless antenna cables and transceivers Com...

Page 74: ... from the display back cover The wireless antenna transceivers are attached to the display back cover with double sided adhesive f Release the wireless antenna cables from the retention clips 4 and routing channel built into the top left and bottom edges of the display back cover g Remove the wireless antenna cables and transceivers 5 The wireless antenna cables and transceivers are available usin...

Page 75: ...h keyboard in violet purple finish 917041 xx1 Top cover with keyboard in infinity purple finish L21645 xx1 For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 Italy 061 Slovenia BA1 Brazil 201 Japan 291 Spain 071 Bulgaria 261 Latin America 161 Switzerland BG1 Czech Republic and Slovakia FL1 The Net...

Page 76: ... the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version infor...

Page 77: ...ntify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a ...

Page 78: ...ics Windows select More and then select Run as administrator or To access HP PC Hardware Diagnostics Windows from HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens se...

Page 79: ... it to the computer desktop or To run the tool from a USB flash drive download it to a USB flash drive 4 Select Run Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows follow these steps Navigate to the folder on your computer or the flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC...

Page 80: ...E The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only exe files are provided Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive 1 Go to http www hp com go techcenter...

Page 81: ... follow these steps 1 Go to http www hp com support 2 Select Software and drivers enter the product name select your computer and then select your operating system 3 Under Diagnostics follow the on screen instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagnostics setting in Comp...

Page 82: ...3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts 74 Chapter 7 Using HP PC Hardware Diagnostics ...

Page 83: ... Dimensions Width 30 6 cm 12 05 in Depth 20 8 cm 8 19 in Height 1 98 cm 0 78 in Weight eMMC models 1 35 kg 2 98 lbs Weight HDD models 1 45 kg 3 20 lbs Input power Operating voltage and current 5 V dc 2 A 12 V dc 3 A 15 V dc 3 A 45 W USB C 5 V dc 3 A 9 V dc 3 A 10 V dc 3 75 A 12 V dc 3 75 A 15 V dc 3 A 20 V dc 2 25 A 45 W USB C 5 V dc 3 A 9 V dc 3 A 10 V dc 5 0 A 12 V dc 5 0 A 15 V dc 4 33 A 20 V d...

Page 84: ...ssurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Non operating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 76 Chapter 8 Specifications ...

Page 85: ...back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system restore points and recovery media allowing you to restore from backup refresh the computer and reset the computer to its original state NOTE If computer storage is 32 GB or less Microsoft System Restore is disabled by default For more info...

Page 86: ...RW or BD RE rewritable Blu ray discs which are not compatible with HP Recovery Manager software If your computer does not include an integrated optical drive with DVD writer capability you can use an external optical drive purchased separately to create recovery discs as described above If an external optical drive is used you must connect it directly to a USB port on the computer It cannot be con...

Page 87: ...ition select products only or use the HP Recovery media For more information see Recovering using HP Recovery Manager on page 79 If you have not already created recovery media see Creating HP Recovery media select products only on page 77 Using Factory Reset select products only Restores the computer to its original factory state by deleting all information from the hard drive and recreating the p...

Page 88: ... hard drive is still working The HP Recovery partition select products only allows System Recovery only To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning these steps select products only 1 Type recovery in the taskbar search box select HP Recovery Manager and then select Windows Rec...

Page 89: ...y press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet quickly hold down the volume up button and then select f9 or Turn on or restart the tablet quickly hold down the volume down button and then select f9 3 Select the optical drive or USB flash drive from which you want to boot and then follow the on screen instructions Removing the HP Recovery ...

Page 90: ...roved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard S...

Page 91: ...ord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings applian...

Page 92: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 84 Chapter 11 Recycling ...

Page 93: ... 7 right side 6 computer major components 16 specifications 75 connector board removal 56 spare part number 18 56 connector board cable removal 55 spare part number 18 55 connector power 7 connectors service considerations 24 D display assembly removal 57 subcomponents 20 display back cover spare part numbers 21 display components 8 display panel assembly removal 59 spare part numbers 20 60 displa...

Page 94: ...d removal 33 spare part number 18 33 memory product description 2 microphone product description 2 MicroSD memory card reader identifying 6 minimized image recovery 80 minimized image creating 79 model name 1 mute light identifying 10 mute volume action key 13 N next track action key 13 O operating system product description 4 optical drive spare part number 22 original system recovery 79 P packag...

Page 95: ...removal 35 spare part numbers 35 speaker volume action keys 13 speakers identifying 11 removal 42 spare part number 17 42 special keys using 12 specifications 75 supported discs recovery 78 switch screen image action key 13 system board removal 47 spare part numbers 17 47 system recovery 79 system restore point creating 77 T tools required 23 top cover removal 67 spare part number 67 top cover wit...

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