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42

Troubleshooting

Summary of Contents for StorageWorks All-in-One SB600c - Storage Blade

Page 1: ...HP StorageWorks All in One SB600c Storage Blade Solution user guide 452693001 Part number 452693 001 First edition September 2007 ...

Page 2: ...ducts and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows Windows XP and Windows NT are U S registered trademarks of Microsoft Corporation Printed in the US ...

Page 3: ...ect bay numbering and device mapping for the c3000 Blade enclosure 18 2 Operations 19 Powering up the HP All in One SB600c Storage Blade Solution 19 Powering down the HP All in One SB600c Storage Blade Solution 19 Virtual Power Button 20 Manual Power Button 20 Removing the HP AiO SB600c Server Blade 20 Removing the access panel 21 Installing the access panel 22 3 Hardware Options installation and ...

Page 4: ...maintenance switches 49 B Regulatory Compliance Notices and Safety 51 Regulatory compliance identification numbers 51 Federal Communications Commission notice 51 FCC rating label 51 Class A Equipment 52 Class B Equipment 52 Declaration of conformity for products marked with the FCC logo United States only 52 Modifications 52 Cables 52 Canadian notice Avis Canadien 53 European Union regulatory noti...

Page 5: ...ure interconnect bay numbering 18 Installing FBDIMMs 31 Removing the mezzanine connector cover 32 Installing the mezzanine card 32 Connecting with a local KVM 34 Connecting with local media devices 35 HP All in One SB600c Server Blade LEDs 43 HP All in One SB600c Storage Blade LEDs 45 SAS and SATA device numbers 46 SAS and SATA hard drive LEDs 46 System board components 48 All in One SB600c Storag...

Page 6: ...l KVM connection components 34 USB Hub devices 35 HP All in One SB600c Server Blade LEDs 44 HP All in One SB600c Storage Blade LEDs 45 SAS and SATA hard drive LEDs 46 SAS and SATA hard drive LED combinations 47 System board components 48 FBDIMM slot numbering 49 Mezzanine connector definitions 49 System maintenance switches 49 Disposal of waste equipement 53 Battery replacement notice 55 Environme...

Page 7: ... troubleshooting servers and storage systems Related documentation The following documents provide related information HP BladeSystem Onboard Administrator user guide HP Integrated Lights Out 2 user guide HP BladeSystem c3000 enclosure setup and installation guide HP BladeSystem c7000 enclosure setup and installation guide HP Proliant Blade troubleshooting guide You can find these documents from t...

Page 8: ...e text File and directory names System output Code Commands their arguments and argument values Monospace italic text Code variables Command variables Monospace bold text Emphasized monospace text WARNING Indicates that failure to follow directions could result in bodily harm or death CAUTION Indicates that failure to follow directions could result in damage to equipment or data IMPORTANT Provides...

Page 9: ...Product serial numbers Error messages Operating system type and revision level Detailed questions Product warranties For information about HP StorageWorks product warranties see the warranty information website http www hp com go storagewarranty Subscription service HP recommends that you register your product at the Subscriber s Choice for Business website http www hp com go e updates After regis...

Page 10: ...To make comments and suggestions about product documentation please send a message to storagedocs feedback hp com All submissions become the property of HP About this guide 10 ...

Page 11: ...ion CD that ships with the enclosure HP Business Support Center website http www hp com support HP Technical Documentation websitehttp docs hp com Installing an HP BladeSystem c Class enclosure Before performing any procedures specific to the HP AiO SB600c Storage Blade Solution install an HP BladeSystem c Class enclosure IMPORTANT If your HP AiO SB600c Storage Blade Solution is factory integrated...

Page 12: ... following guidelines when installing the server and storage blades for the HP AiO SB600c Install the storage blade prior to installing the server blade Before installing and initializing the server blade install any server blade options such as an additional processor or mezzanine card Onboard Administrator is used to configure the enclosure and the HP AiO SB600c To function with the HP AiO SB600...

Page 13: ...s installed in an even numbered bay install the partner server blade in the adjacent odd numbered bay to the left Installing the HP AiO SB600c Server and Storage Blades IMPORTANT Install the storage blade prior to installing the server blade CAUTION To prevent improper cooling and thermal damage do not operate the server blade or the enclosure unless all hard drive and device bays are populated wi...

Page 14: ...3 Open the locking clip at the bottom of the front panel of the storage blade 4 Install the storage blade by inserting it fully into one of the two partner bays and closing the locking clip 14 Setup ...

Page 15: ...5 Remove a second blank from the adjacent partner bay 6 Remove the enclosure connector cover from the server blade and the Product Licenses Agreement label All in One SB600c Storage Blade Solution 15 ...

Page 16: ...7 Open the locking clip on the left side of the server blade 8 Install the server blade by inserting it fully into the device bay and closing the locking clip 16 Setup ...

Page 17: ...ct module Interconnect bay numbering and device mapping for the c7000 Blade enclosure Figure 3 c7000 Blade enclosure interconnect bay numbering To support network connections for specific signals install an interconnect module in the bay corresponding to the embedded NIC or mezzanine signals All in One SB600c Storage Blade Solution 17 ...

Page 18: ...nect bay numbering Table 3 Interconnect bay numbering and device mapping ports c3000 Blade enclosure Server blade signal Interconnect bay number Interconnect bay label Notes NICs 1 2 embedded 1 Mezzanine 1 2 Four port cards connect to bay 2 Mezzanine 2 3 4 Four port cards Ports 1 and 3 connect to bay 3 2 and 4 connect to bay 4 For detailed port mapping information see theHP BladeSystem Enclosure i...

Page 19: ...s to power up the server blade Use a virtual power button selection through iLO 2 Select the virtual power button on the Onboard Administrator interface Press and release the Power On Standby button on the server blade 6 When the server blade goes from the standby mode to the full power mode the system power LED changes from amber to green For more information about the Onboard Administrator see H...

Page 20: ...ade Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server blade enters standby mode You must be logged into the server to complete this task Press and hold the Power On Standby button for more than 4 seconds to force the server blade to shut down CAUTION This method should only be used when no other shut down methods ...

Page 21: ...ctrostatic Discharge ESD Removing the access panel To remove the component 1 Power down the server blade See Powering down the HP All in One SB600c Storage Blade Solution on page 19 for more information 2 Remove the server blade See Installing the HP AiO SB600c Server and Storage Blades on page 13 for more information 3 Lift the access panel latch and slide the access panel to the rear 4 Remove th...

Page 22: ...se ESD Installing the access panel 1 Place the access panel on top of the server blade with the hood latch open Allow the panel to extend past the rear of the server blade approximately 0 8 cm 0 2 in 2 Engage the anchoring pin with the corresponding hole in the latch 3 Push down on the hood latch The access panel slides to a closed position 22 Operations ...

Page 23: ...efore beginning any installation procedure Improper grounding can cause electrostatic discharge Processor option WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To avoid damage to the system board Do not touch the processor socket contacts Always install the processor socket cover after removin...

Page 24: ...on bracket with the alignment holes in the heatsink IMPORTANT Processor socket 1 must always be populated If processor socket 1 is empty the server blade does not power up NOTE Do not discard the processor protective cover Always install the processor protective cover if the processor is removed from the socket To install the component 1 Power down the server blade See Powering down the HP All in ...

Page 25: ...6 Remove the front panel hard drive cage assembly 7 Remove the heatsink blank Retain the heatsink blank for future use All in One SB600c Storage Blade Solution 25 ...

Page 26: ...8 Open the processor retaining latch and the processor socket retaining bracket 9 Remove the processor socket protective cover 26 Hardware Options installation and cabling ...

Page 27: ...sor has separated from the installation tool carefully re insert the processor in the tool 1 1 Align the processor installation tool with the socket and install the processor All in One SB600c Storage Blade Solution 27 ...

Page 28: ...ssor installation tool clicks and separates from the processor and then remove the processor installation tool 13 Close the processor socket retaining bracket and the processor retaining latch 28 Hardware Options installation and cabling ...

Page 29: ...ove the thermal interface protective cover from the heatsink 15 Install the heatsink IMPORTANT Be sure the processor remains inside the processor installation tool All in One SB600c Storage Blade Solution 29 ...

Page 30: ...tall the hard drive backplane Press down on the connector to seat the board 18 Install the hard drives 19 Install the access panel See Installing the access panel on page 22 for more information 20 Install the server blade See Installing the HP AiO SB600c Server and Storage Blades on page 13 for more information 30 Hardware Options installation and cabling ...

Page 31: ...Install the FBDIMM Figure 5 Installing FBDIMMs 5 Install the access panel See Installing the access panel on page 22 for more information 6 Install the server blade See Installing the HP AiO SB600c Server and Storage Blades on page 13 for more information 7 Power up the server blade See Powering up the HP All in One SB600c Storage Blade Solution on page 19 for more information Mezzanine card optio...

Page 32: ...0 for more information 3 Remove the access panel See Removing the access panel on page 21 for more information 4 Remove the mezzanine connector cover Figure 6 Removing the mezzanine connector cover 5 Install the mezzanine card Press down on the connector to seat the board Figure 7 Installing the mezzanine card 6 Install the access panel See Installing the access panel on page 22 32 Hardware Option...

Page 33: ... the following USB devices USB hub USB keyboard USB mouse USB DVD ROM drive USB diskette drive Multiple configurations are possible This section offers two possible configurations Accessing a server blade with local KVM CAUTION Before disconnecting the local I O cable from the connector always squeeze the release buttons on the sides of the connector Failure to do so can result in damage to the eq...

Page 34: ...e following configuration when configuring a server blade or loading software updates and patches from a USB DVD ROM or a USB diskette 1 Connect the local I O cable to the server blade 2 Connect the video connector to a monitor 3 Connect a USB hub to one USB connector 4 Connect the following to the USB hub USB DVD ROM drive USB keyboard USB mouse USB diskette 34 Hardware Options installation and c...

Page 35: ...e 9 Connecting with local media devices Table 5 USB Hub devices Item Description 1 Monitor 2 USB DVD ROM drive or diskette drive 3 USB keyboard 4 USB hub 5 USB mouse 6 Local I O cable NOTE For more information about hardware and cabling configurations see the documents that ship with the c Class enclosures All in One SB600c Storage Blade Solution 35 ...

Page 36: ...36 Hardware Options installation and cabling ...

Page 37: ... install an OS Send alerts from iLO 2 regardless of the state of the host server blade Access advanced troubleshooting features provided by iLO 2 Launch a web browser use SNMP alerting and diagnose the server blade with HP SIM Configure static IP bay settings for the dedicated iLO 2 management NICs on each server blade in an enclosure for faster deployment To connect to the server blade using iLO ...

Page 38: ...applet to select the local DVD or image file and connect the Virtual DVD to the server blade 6 Use the iLO 2 Virtual Power Button feature to reboot the server blade 7 Follow the quick restore instructions USB DVD ROM This method uses System Recovery DVD to restore your original OS To restore with the System Recovery DVD 1 Use the local I O cable to connect a USB DVD ROM drive to the server blade S...

Page 39: ...p www hp com Keeping the system current All in One SB600c Storage Blade Solution updates Use care when applying operating system updates service packs hotfixes and patches Before updating the operating system read the release notes for each update If you do not require specific fixes from the update HP recommends that you do not apply the updates If you decide to apply an operating system update 1...

Page 40: ...40 Configuration utilities ...

Page 41: ...ice is a customizable subscription sign up service that customers use to receive personalized e mail product tips feature articles driver and support alerts or other notifications To create a profile and select notifications see http www hp com go subscriberschoice White papers White papers are electronic documents on complex technical topics Some white papers contain in depth details and procedur...

Page 42: ...D provides software updates upgrades and enhancements for the storage system The Service Release can be ordered without cost from http software hp com On the web site select the Storage and NAS category The latest service release version appears in the list of available software 42 Troubleshooting ...

Page 43: ...A All in One SB600c Storage Blade Solution components HP All in One SB600c Server Blade LEDs Figure 10 HP All in One SB600c Server Blade LEDs All in One SB600c Storage Blade Solution 43 ...

Page 44: ...N A 7 NIC 2 LED Green Network linked Green flashing Network activity Off No link or activity 8 NIC 1 LED Green Network linked Green flashing Network activity Off No link or activity 9 Health LED Green Normal Flashing Booting Amber Degraded condition Red Critical condition 10 UID LED Blue Identified Blue flashing Active remote management 1 1 Serial pull tab N A 44 All in One SB600c Storage Blade So...

Page 45: ... Storage Blade LEDs Item Description Status 1 Serial Pull tab N A 2 Reserved N A 3 Reserved N A 4 Storage Blade Handle N A 5 UID LED Blue Identified Off Not identified 6 System Health LED Green Normal operation Flashing amber Degraded condition Flashing red Critical condition All in One SB600c Storage Blade Solution 45 ...

Page 46: ...ure 12 SAS and SATA device numbers Figure 13 SAS and SATA hard drive LEDs Table 8 SAS and SATA hard drive LEDs Item Description 1 Fault UID LED amber blue 2 Online LED green 46 All in One SB600c Storage Blade Solution components ...

Page 47: ...predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly 1 Hz Off Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is rebuilding or it is part of an array that is undergoing capacity expansion or stripe migration Flash...

Page 48: ...Hard drive backplane connector 5 FBDIMMs 8 6 Embedded NICs 2 7 Mezzanine connector 1 Type I mezzanine only shown 8 Battery 9 Mezzanine connector 2 Type I shown or Type II mezzanine 10 System maintenance switch SW2 1 1 System board thumbscrew 12 Enclosure connector The symbols correspond to the symbols located on the interconnect bays 48 All in One SB600c Storage Blade Solution components ...

Page 49: ...ezzanine card A PCIe x4 mezzanine connector supports x8 cards at up to x4 speeds A PCIe x8 mezzanine connector supports x16 cards at up to x8 speeds System maintenance switches Table 13 System maintenance switches Position Function Default 1 iLO 2 security override Off 2 Configuration lock Off 3 Reserved Off 4 Reserved Off 5 Password disabled Off 6 Reset configuration Off 7 Reserved Off 8 Reserved...

Page 50: ...50 All in One SB600c Storage Blade Solution components ...

Page 51: ...keting name or model number of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by the...

Page 52: ...e or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United S...

Page 53: ...dicated by the following conformity marking placed on the product This marking is valid for non Telecom products and EU harmonized Telcom products e g Bluetooth This marking is valid for EU non harmonized Telecom products Disposal of waste equipment by users in private households in the European Union Table 14 Disposal of waste equipement This symbol on the product or on its packaging indicates th...

Page 54: ...Japanese notice BSMI notice Korean notice Class A equipment Class B equipment 54 Regulatory Compliance Notices and Safety ...

Page 55: ... regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not...

Page 56: ...ethods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground we...

Page 57: ... 90 Storage 10 to 95 All temperature ratings shown are for sea level An altitude derating of 1 C per 304 8 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Upper operating limit is 3 048m 10 000 ft or 70 Kpa 10 1 psia Upper non operating limit is 9 144 m 30 000 ft or 30 3 KPa 4 4 psia Storage maximum humidity of 95 is based on a maximum temperature of 45 C 1 13 F A...

Page 58: ...58 Regulatory Compliance Notices and Safety ...

Page 59: ...52 52 52 52 firmware updates 41 front panel hard drive cage assembly 23 G grounding methods 56 H hard drive backplane connector 48 hardware options 23 heatsink 23 heatsink blank 23 help obtaining 9 HP technical support 9 I identification number 51 iLO Integrated Lights Out 37 iLO Advanced Functionality 37 installation instructions 13 installing hardware 23 J Japanese notice 54 K Korean notices 54 ...

Page 60: ...ronmental 57 static electricity 56 Subscriber s Choice 41 Subscriber s Choice HP 9 symbols in text 8 system board battery 48 55 system board thumbscrews 48 system maintenance switch 48 T Taiwan battery recycling notice 55 technical support HP 9 service locator website 9 web site 41 text symbols 8 Type I or Type II mezzanine card 31 U USB devices 33 38 W warning rack stability 8 websites HP 9 HP Su...

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