Software Problems
HP Servers Troubleshooting Guide
3-5
COMPAQ CONFIDENTIAL
Writer: Ted Weiman File Name: d-ch3 Software Problems.doc
Codename: Generic TSG Part Number: 161759-007 Last Saved On: 11/19/02 9:35 AM
Operating System Updates
Use care when applying operating system updates. First, check the bug fix list that
comes with each update. If you require no specific fixes, it is recommended that you
do
not
apply the updates. Some updates overwrite files specific to HP.
If you decide to apply an operating system update:
1.
Perform a full system backup.
2.
Apply the operating system update, using the instructions provided.
3.
Install the current drivers. Refer to the “Maintaining Current Drivers,” section in
this chapter.
4.
Power up your server.
If you apply the update and have problems, refer to the following website:
www.compaq.com/support/files/server
Select your server and operating system to find SoftPaq files to correct these
problems.
Restoring to a Backed-Up Version
If you recently upgraded the operating system or software and cannot resolve the
problem, you can try restoring a previously saved version of the system. Before
restoring the backup, make a backup of the current system. If restoring the previous
system does not correct the problem, you can restore the current set to be sure that
you do not lose additional functionality.
Refer to the documentation provided with your backup software.