ADU Error Messages
HP Servers Troubleshooting Guide
D-23
HP CONFIDENTIAL
Writer: Ted Weiman File Name: k-appd ADU Error Messages.doc
Codename: Generic TSG Part Number: 161759-007 Last Saved On: 11/19/02 9:53 AM
Table D-1: Array Diagnostic Utility (ADU) Error Messages
continued
Message Description
Recommended
Action
The redundant controllers
installed are not the same
model.
SOLUTION: Power down the
system and verify that the
redundant controllers are
different models. If they are
different models, replace the
other controller with the same
model as this one.
ADU detected two different
controller models installed in a
redundant controller
configuration. This is not
supported, and one or both
controllers may not be
operating properly.
Use the same controller
models for redundant
controller configurations.
This controller can’t see the
drives but the other controller
can
The other controller in the
redundant controller
configuration can recognize
the drives, but this controller
cannot.
Resolve any other errors and
then rerun ADU.
This controller can see the
drives but the other controller
can’t
The other controller in the
redundant controller
configuration cannot recognize
the drives, but this controller
can.
Resolve any other errors and
then rerun ADU.
Unable to communicate with
drive on SCSI Port
X
,
Drive ID
Y
The array controller cannot
communicate with the drive.
If the hard drive amber LED is
on, replace the drive.
Unable to retrieve identify
controller data. Controller may
be disabled or failed.
SOLUTION: Power down the
system. Verify that the
controller is fully seated. Then
power the system on and look
for helpful error messages
displayed by the controller. If
this doesn’t help, contact your
COMPAQ service provider.
ADU requested the identify
controller data from the
controller but was unable to
obtain it. This usually indicates
that the controller is not seated
properly, or has failed.
1. Power down the server.
2. Be sure that the controller
is fully seated.
3. Restart the server.
4. Resolve any error
messages displayed by
the controller.
If this does not solve the
problem, contact an authorized
service provider.
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