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Software Problems

3-14

HP Servers Troubleshooting Guide

HP CONFIDENTIAL

Writer: Ted Weiman File Name: d-ch3 Software Problems.doc

Codename: Generic TSG Part Number: 161759-007 Last Saved On: 11/19/02 9:35 AM

Erasing the System

CAUTION:

Perform a backup before running the System Erase Utility. All data and

configuration information on your existing server is erased by the System Erase
Utility. This utility sets the system to its original factory state, deleting the existing
hardware configuration information (including array setup and disk partitioning) and
erasing all connected hard drives completely.

Run the System Erase Utility if you must erase the system for the following reasons:

•

You choose to install a new operating system on a server with an existing
operating system.

•

You want to change your operating system selection.

•

You encounter a failure-causing error during the SmartStart installation.

•

You encounter an error when completing the steps of a factory-installed
operating system installation.

Using the SmartStart CD, you can run the System Erase Utility in one of the
following ways:

•

Run from CD

a.

Power up the server using the SmartStart CD.

b.

Click

Run System Erase Utility

on the menu screen.

c.

The next screen displays a warning message that

all data

will be destroyed

as a result of running this utility.

d.

If you would like to erase your system, continue with the process, following
onscreen instructions.

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Summary of Contents for StorageWorks 1000 - Modular Smart Array

Page 1: ...FIDENTIAL Writer Ted Weiman File Name a frnt doc Codename Generic TSG Part Number 161759 007 Last Saved On 11 20 02 2 19 PM HP Servers Troubleshooting Guide January 2003 Seventh Edition Part Number 161759 007 ...

Page 2: ...f The Open Group in the U S and other countries Hewlett Packard Company shall not be liable for technical or editorial errors or omissions contained herein The information in this document is provided as is without warranty of any kind and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing h...

Page 3: ...iagnosing the Problem Developing a Troubleshooting Plan 1 2 Preparing to Troubleshoot the Server 1 3 Preparing the Server for Diagnosis 1 3 Using a Troubleshooting Methodology 1 3 Gathering Information 1 5 Preliminary Information 1 5 When the Server Does Not Start 1 6 When the Self Tests Fail 1 12 When the Operating System Does Not Load 1 15 Locating Troubleshooting Information 1 18 Contacting HP ...

Page 4: ...stem Short Circuit 2 8 Redundant Line Cord Switch 2 9 General Hardware Problems 2 10 Loose Connections 2 10 Cabling Order 2 10 New Hardware 2 11 General Devices 2 12 Rack Environment 2 13 Internal System Problems 2 14 Processors 2 14 Processor Power Modules 2 16 PCI or PCI X Hot Plug 2 17 Memory 2 17 Fans 2 20 Drive Problems 2 22 Diskette Drives 2 22 CD ROM and DVD Drives 2 23 Hard Drives 2 24 Tap...

Page 5: ...Application Software 3 8 Clustering Software 3 9 Remote ROM Flash Problems 3 9 Maintaining Current Drivers 3 12 Erasing the System 3 14 Chapter 4 Diagnostic Tools Array Diagnostic Utility 4 2 Diagnostics 4 3 Enterprise Diagnostics LX32 4 3 Diagnostics on a 32 bit System 4 5 Diagnostics on a 64 bit System 4 6 Server Management 4 8 Survey Utility 4 9 Running Survey Utility 4 9 Diagnostic Adapter 4 1...

Page 6: ... Management Log Messages 5 15 Automatic Revision Tracking 5 18 Storage Fault Recovery Tracking 5 19 Storage Automatic Reconstruction 5 19 Network Interface Fault Recovery Tracking 5 19 Memory Fault Recovery Tracking 5 19 Chapter 6 Error Prevention Preparing for Changes 6 2 Minimizing the Impact of Changes by Using HP Tools 6 3 Managing Updates Through Integration Servers 6 3 Installing Servers Con...

Page 7: ...Codes 100 199 Primary Processor Test Error Codes B 2 200 299 Memory Test Error Codes B 3 300 399 Keyboard Test Error Codes B 5 400 499 Parallel Printer Test Error Codes B 6 500 599 Graphics Controller Unit Test Error Codes B 7 600 699 Diskette Drive Test Error Codes B 8 1100 1199 Serial Test Error Codes B 9 1200 1299 Modem Communications Test Error Codes B 10 6000 6099 Network Interface Controller...

Page 8: ...ages C 70 Appendix D ADU Error Messages Index List of Tables 1 1 Troubleshooting Methodology 1 4 1 2 When the Server Does Not Start 1 6 1 3 When a ProLiant BL Server Does Not Start 1 9 1 4 When the Self Tests Fail 1 12 1 5 When the Operating System Does Not Load 1 15 1 6 Locating Troubleshooting Information 1 18 2 1 Power Source Problems 2 5 2 2 Power Supply Problems 2 6 2 3 System Power Module Pr...

Page 9: ...ages 5 16 5 5 Revision History Format 5 18 A 1 Online Resources A 2 A 2 Software and Option Resources A 4 A 3 General Server Resources A 9 A 4 ProLiant BL e Class System Resources A 12 B 1 Test Error Codes B 1 B 2 Primary Processor Test Error Codes B 2 B 3 Memory Test Error Codes B 3 B 4 Keyboard Test Error Codes B 5 B 5 Parallel Printer Test Error Codes B 6 B 6 Graphics Controller Unit Test Error...

Page 10: ...6 400 Series POST Error Messages C 27 C 7 500 Series POST Error Messages C 27 C 8 600 Series POST Error Messages C 28 C 9 800 Series POST Error Messages C 30 C 10 900 Series POST Error Messages C 36 C 11 1100 Series POST Error Messages C 37 C 12 1600 Series POST Error Messages C 38 C 13 1700 Series POST Error Messages C 47 C 14 1800 Series POST Error Messages C 70 D 1 Array Diagnostic Utility ADU ...

Page 11: ... modify some of the examples or procedures in this guide for your work environment Refer to your server specific user documentation for information on procedures hardware options software tools and operating systems supported by and specific to your server WARNING To reduce the risk of personal injury or damage to the equipment refer to the user documentation supplied with the server and observe t...

Page 12: ...switch settings and status and LED indicators for your server Key Terms Boot The process of initializing a server beginning when the power switch is pressed including the running of self tests and concluding with the loading of the operating system Reboot To restart a server by reloading the operating system Power up To apply power to the server by pressing the power switch Powering up a server is...

Page 13: ...ates that failure to follow directions in the warning could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information IMPORTANT Text set off in this manner presents essential information to explain a concept or complete a task NOTE Text set off in this manner presents additional i...

Page 14: ...ific user documentation for information on procedures hardware options software tools and operating systems supported by and specific to your server The following sections are outlined in this chapter Developing a Troubleshooting Plan Preparing to Troubleshoot the Server Gathering Information Locating Troubleshooting Information Contacting HP Even if you are experienced in troubleshooting consider...

Page 15: ...tation of each solution Balance the time and cost required for implementing each solution against the likelihood of resolving the problem Gather the documentation that shipped with your server Server specific user documentation is also located on the following website www compaq com support servers Select your server and then look in the Manuals section Compile a master plan to be sure that you ma...

Page 16: ...ripheral devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want to use it to log error messages At this point you can attempt to boot the server using the steps provided in your server specific user documentation to determine if the server is starting as it should First however read through the proper troubleshooting procedures i...

Page 17: ...unctionality gained or diminished Look for functionality changes to judge the effectiveness of each troubleshooting step Were any errors made in implementing a step Look for and record any mistakes made while executing a step Was more than one variable changed at a time To be sure that the specific cause of the problem is isolated be sure that during each step only one variable is changed at a tim...

Page 18: ...ure After which steps does the problem occur What has been changed between the time the server was working and now Did you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary Was the server recently installed or moved Has the server exhibited problem symptoms for a period of time If the problem occurs random...

Page 19: ...ayed cables The system does not follow the normal power up sequence as described in your server specific user documentation When a ProLiant ML ProLiant DL TaskSmart or Previously Released Server Does Not Start Use the information in Table 1 2 to troubleshoot problems with a ProLiant ML ProLiant DL TaskSmart or previously released server Table 1 2 When the Server Does Not Start What to Check What t...

Page 20: ...g and at the correct voltage level Refer to Power Source in Chapter 2 Check for power supply problems Is each power supply fan spinning Are the power supplies LEDs indicating that each power supply is working Have you recently added hardware which might be overburdening the power supplies Is the uninterruptible power supply UPS starting and working correctly Refer to Power Supply in Chapter 2 Unin...

Page 21: ...Not Start continued What to Check What to Do Check for Processor Power Module PPM problems Has a PPM failed and forced the server into a reset condition Refer to Processor Power Modules in Chapter 2 Check for automatic server recovery 2 ASR 2 reboot Is your server rebooting repeatedly Be sure that the server is not rebooting due to a problem that initiates an ASR 2 reboot Refer to Automatic Server...

Page 22: ...ection problems Are all power cords properly connected throughout the system Are there unconnected or loose plugs or cables Refer to Loose Connections in Chapter 2 Your server specific user documentation for more information about the cabling necessary for enclosures Check for power delivery problems Are all power cords working Is the power outlet working and at the correct voltage level If applic...

Page 23: ...ies Refer to Power Supply in Chapter 2 Your server specific user documentation for more information on LEDs If you have an uninterruptible power supply UPS is it starting and working correctly Refer to Uninterruptible Power Supply in Chapter 2 Check for a system short circuit Is the power status LED blinking intermittently turning amber or staying off Refer to System Short Circuit in Chapter 2 If ...

Page 24: ...eated properly in the enclosure Are any connections loose or improperly seated Are there unconnected or loose plugs or cables Refer to Loose Connections in Chapter 2 Check for incorrect system settings Are switches set correctly Refer to your server specific user documentation to verify switch settings If applicable check for Processor Power Module PPM problems Has a PPM failed and forced the serv...

Page 25: ...ntermittent problems during the boot process Error messages are appearing on the screen Your server has an Integrated Management Display IMD but the IMD does not display a twirling baton and checkmarks during POST or the twirling baton appears but continues twirling for an excessive amount of time Table 1 4 When the Self Tests Fail What to Check What to Do Check for failure information Are there e...

Page 26: ...ssors check speed type and location Cache memory Controllers Shadow RAM Free space on the hard drive Run the Inspect Utility Refer to Inspect Utility in Chapter 4 Your system configuration settings check the server setup utility Check component information such as IRQ settings I O address Direct memory access DMA channels Connector type Run the Survey Utility for servers running the Windows NT Lin...

Page 27: ...perly connected and not damaged Refer to Loose Connections in Chapter 2 If your server includes one or more Processor Power Modules PPMs check each PPM Refer to Processor Power Modules in Chapter 2 for information on testing PPMs Be sure that there are no processor problems Refer to Processors in Chapter 2 Be sure that there are no memory problems Refer to Memory in Chapter 2 For configure to orde...

Page 28: ... is installed Was the operating system factory installed Has the operating system ever started What version of the diagnostic utilities is installed If applicable what file system is used example for Windows NT NTFS FAT In addition to the operating system what other software has been added Table 1 5 When the Operating System Does Not Load What to Check What to Do Check for any errors detected by t...

Page 29: ...ROM version Refer to your server specific user documentation What version of the diagnostic utilities is installed Refer to Diagnostics in Chapter 4 If the problem is with a particular device what version of the driver is installed Refer to Your device specific user documentation The section for the specific device in Chapter 2 Is the Insight Manager console software version different from the Man...

Page 30: ...k What to Do If your server uses EFI boot manager check the EFI settings Is the operating system configured as the default operating system in EFI boot manager Refer to your server specific user documentation for more information Check the utilization rate traffic Is the utilization rate traffic shown in Insight Manager 7 or previous version appropriate How does the current utilization differ from...

Page 31: ...cific user documentation Server powers up but you cannot tell if it is starting in the appropriate sequence Your server specific user documentation Server has no video and No fans can be heard running Power Problems in Chapter 2 Fans in Chapter 2 Fans are running Video in Chapter 2 Server has a POST error message Appendix C POST Error Messages Server has a test error code message Appendix B Test E...

Page 32: ...ystem switch settings Your server specific user documentation A software lockup occurs Chapter 3 Software Problems Intermittent power loss occurs Power Problems in Chapter 2 Server is not communicating correctly in network Loose Connections in Chapter 2 Network Controllers in Chapter 2 LED information in your server specific user documentation New hardware was recently added resulting in system pr...

Page 33: ...n for a list of information you must gather before contacting HP for support In the United States and Canada call the Technical Support Center at 1 800 652 6672 where a technical support specialist will help you diagnose the problem For continuous quality improvement calls may be recorded or monitored Outside North America call the nearest Technical Support Center Telephone numbers for worldwide T...

Page 34: ...ibed in Inspect Utility in Chapter 4 and refer to your server specific user documentation NOTE Also run the Survey Utility on servers with the Microsoft Windows NT Linux or Novell NetWare operating system A list of your system components Product model and serial number Hardware configuration Add on boards Connected printer or printers Monitor Connected peripherals such as tape drives A list of all...

Page 35: ...ing system information for several servers Some information covered may not apply to your specific server You may need to modify some of the examples or procedures in this section for your work environment Always refer to your operating system software documentation server user documentation and maintenance and service guide for information on procedures software tools and operating systems suppor...

Page 36: ...vent logs IRQ and I O address information in text format An updated Emergency Repair Diskette If HP drivers are installed Version of the Compaq Support Paq CSP ProLiant Support Pack PSP or Support Software Diskette SSD used List of drivers from the CSP PSP or SSD The drive subsystem and file system information Number and size of partitions and logical drives File system on each logical drive Curre...

Page 37: ... Look for a file named etc distribution release for example etc redhat release Kernel version in use Output from the following commands performed by root lspci v uname a cat proc meminfo cat proc cpuinfo rpm qa dmesg lsmod ps ef ifconfig a chkconfig list mount Contents of the following files var log messages etc modules conf or etc conf modules etc lilo conf etc fstab A list of all third party har...

Page 38: ...tify the modules and to check whether errors occur when the modules attempt to load A list of any SET parameters that are different from the NetWare default settings A list of the drivers and NLMs used on your server including the names versions dates and sizes If HP drivers are installed Version of the Compaq Support Paq CSP ProLiant Support Pack PSP or Support Software Diskette SSD used List of ...

Page 39: ...nfig command Output of usr bin swconfig command Output of etc ifconfig command etc conf cf d sdevice etc inittab etc conf cf d stune etc conf cf d config h etc conf cf d sdevice var adm messages if PANIC messages are displayed If HP drivers are installed Version of the Extended Feature Supplement EFS used List of drivers from the EFS If management agents are installed version number of the agents ...

Page 40: ...il TRAPDUMP information if a TRAP error occurs A directory listing of C C OS2 C OS2 BOOT HPFS386 INI for Advanced or Advanced with SMP If HP drivers are installed Version of the HP Support Software Diskette SSD used List of drivers from the SSD Versions of the OS 2 Management Insight Agents CPQB32 SYS and OS 2 Health Driver used The drive subsystem and file system information Number and size of pa...

Page 41: ...g system version number Type of installation selected Interactive WebStart or Customer JumpStart Which software group selected for installation End User Support Entire Distribution Developer System Support or Core System Support If HP drivers are installed with Driver Updates DUs DU number List of drivers in the DU diskette The drive subsystem and file system information Number and size of partiti...

Page 42: ...detailed description of the problem and any associated error messages SQL Server If your system uses SQL Server for IBM OS 2 or Microsoft Windows collect General information Description of the database layout Database activity before the problem Description if available of how to reproduce the problem Names and functions of all stored procedures All available information used to troubleshoot the p...

Page 43: ...for your work environment Refer to your server specific user documentation for information on procedures hardware options software tools and operating systems supported by and specific to your server For a definition of terms such as boot see the Key Terms section in About This Guide The following information is covered in this chapter WARNING To avoid potential problems ALWAYS read the warnings a...

Page 44: ... any of the following symbols indicates the presence of a potential hazard The potential for injury exists if warnings are not observed Consult your documentation for specific details This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this e...

Page 45: ... allow the surface to cool before touching These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Weight in kg Weight in lb This symbol indicates that the component exceeds the recommended weight for one individual t...

Page 46: ... may become unstable if more than one component is extended for any reason 46 109 kg 100 240 lb WARNING To reduce the risk of personal injury or damage to the equipment Observe local occupational health and safety requirements and guidelines for manual material handling Obtain adequate assistance to lift and stabilize the chassis during installation or removal The server is unstable when not faste...

Page 47: ... Plug another device into the grounded AC outlet to be sure that the outlet works Be sure that the AC power meets applicable standards DC source if applicable to your system Have a licensed electrician check the DC source Power cord Replace the power cord to be sure that the original power cord was not faulty Power strip Replace the power strip to be sure that the original power strip was not faul...

Page 48: ...y is working properly Refer to your server specific user documentation for details on LEDs If LEDs indicate a problem with a power supply replace the power supply Power is not working properly or power related errors are occurring Server does not boot System does not have enough power Be sure that the system has enough power especially if you recently added hardware Additional power supplies may n...

Page 49: ...Ms are not working properly Check the SPM LEDs to be sure each SPM is working and does not need to be replaced LED information is detailed in your server specific user documentation Thermal problems are occurring with the server SPMs are not installed properly Be sure that each SPM is installed correctly as directed in your server specific user documentation Uninterruptible Power Supply Use the in...

Page 50: ...t start Heat damage or recent air conditioning outage has occurred Change the battery The optimal operating temperature for UPS batteries is 25ºC or 77ºF For approximately every 8 C to 10 C 16 F to 18 F average increase in ambient temperature above the optimal temperature battery life is reduced by 50 percent Batteries need charging or service Plug the UPS into an AC grounded outlet for at least 2...

Page 51: ...ng actions Restart the server after each action to see if the problem has been corrected WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in your server specific user documentation before removing replacing reseating or modifying system components Reseat all I O expansion boards Check all system cables and external cables for misalignment bent pins damage to ...

Page 52: ... that the cables of all components such as the monitor keyboard mouse and any external or internal devices are securely connected 3 If a fixed cable tray is available for your server make sure that the cords and cables connected to the server are correctly routed through the tray 4 Be sure that all cables are lined up properly with any connector pins in the sockets to which they connect Be sure th...

Page 53: ...hat all software updates such as device drivers ROMPaq utilities patches SmartStart releases and other SoftPaqutilities are installed and current For example if you are using a Smart Array controller you need the latest Smart Array Controller device driver 5 Run the server setup utility after boards or other options are installed or replaced to be sure that all system components recognize the chan...

Page 54: ...d on the primary PCI bus Universal Serial Bus Devices On some BL e Series servers connecting hot plug universal serial bus USB devices during POST can cause the server to fail to boot If this is the case with your server wait until after POST to hot plug your USB devices If you have a server that supports the Diagnostic Adapter and you are using USB devices refer to Diagnostic Adapter in this chap...

Page 55: ...lear the NVRAM but do not use the backup SCI file if prompted Have available any CFG OVL or PCF files that are required CAUTION Clearing nonvolatile RAM NVRAM deletes your configuration information Refer to your server specific user documentation including the maintenance and service guide for complete instructions before performing this operation or data loss could occur 7 To be sure that the dev...

Page 56: ...ble 2 5 Processor Problems Problem Possible Cause Possible Solution Multiple processors are being used and have different stepping core speeds or cache sizes Be sure that you are not mixing processors that have different stepping core speeds or cache sizes if processor mixing in these areas is not supported by your server Refer to your server specific user documentation for information specific to...

Page 57: ... terminator boards or blanks if applicable to your server 2 If your server includes Processor Power Modules PPMs that are not integrated on the system board remove all PPMs from the server except for the PPM associated with the remaining processor 3 Replace the remaining processor with a known functional processor If the problem is resolved after you restart the server one or more of the original ...

Page 58: ...es not boot correctly due to a processor problem Bus core ratio may be set incorrectly Be sure that the appropriate jumpers and switches are set correctly for your server especially if you have recently added new processors Refer to your server specific user documentation for jumper and switch settings Processor Power Modules If the server configuration includes one or more PPMs and one fails the ...

Page 59: ...ade and add PCI or PCI X expansion boards without the server being powered down PCI or PCI X Hot Plug device drivers and operating system support are required to enable this functionality If you are having problems with PCI or PCI X Hot Plug functionality be sure that the proper drivers and support exist on your server and that you are following the requirements described in your server specific u...

Page 60: ...emory count during Power On Self Test POST messages If the memory count is wrong complete the steps shown for a memory count error Memory count error Memory modules may not be installed correctly 1 Be sure that the memory modules have been installed correctly Refer to your server specific user documentation 2 Be sure that the memory modules are properly seated 3 Check the error information for you...

Page 61: ... with existing memory 1 Check the IML 2 Check for conflicts with existing memory 3 Run the server setup utility Server fails to recognize new memory continued Memory may not be installed properly 1 Be sure that the memory is properly seated 2 Be sure that the memory modules have been installed correctly Refer to your server specific user documentation The memory installed may not be compatible wit...

Page 62: ...ng and replacing fans 1 Check the documentation for the functional requirements of the fan 2 Be sure that the fans are properly seated 3 Replace the access panels and then attempt to restart the server Ventilation is not adequate Be sure that there is proper ventilation Refer to your server specific user documentation for further requirements IMPORTANT For proper airflow keep all access panels clo...

Page 63: ...able 2 8 to troubleshoot hot plug fan problems Table 2 8 Hot Plug Fan Problems Problem Possible Cause Possible Solution Hot plug fans are not working properly Check the LEDs Refer to your server specific user documentation Hot plug fan errors are occurring If the system powers up generates two long beeps and two short beeps if your server has speakers displays 1611 Fan failure detected and then po...

Page 64: ... or reinstall software from the original media Diskette drive light stays on Drive cable is not properly connected Reconnect the drive cable A problem has occurred with a diskette transaction The directory structure is bad or there is a problem with a file Run your diskette utility to check for fragmentation CHKDSK on some systems Diskette is not formatted Format the diskette Diskette drive cannot...

Page 65: ... 2 10 CD ROM and DVD Drive Problems Problem Possible Cause Possible Solution System does not boot from CD ROM or DVD drive The drive boot is not enabled through the server setup utility Run the server setup utility and set the drive priorities System does not boot from a USB CD ROM Your operating system does not support booting from a USB CD ROM Check your operating system specific documentation t...

Page 66: ...er to your server specific user documentation the drive documentation and the array controller documentation Table 2 11 Hard Drive Problems Problem Possible Cause Possible Solution Hard drive failed Replace the hard drive Drive is not supported Replace with a hard drive supported by both the server and the operating system Hard drive fails and your system completes POST A SCSI cable failed Check t...

Page 67: ...ontain viruses Run a current version of a virus scan utility The files on the server may be corrupted Run the repair utility for your operating system NetWare run VREPAIR IBM OS 2 run CHKDSK Windows NT run the repair facility Server response time is slower than usual Hard drive is full Increase the amount of free space on your hard drive It is recommended that hard drives should have a minimum of ...

Page 68: ...he SCSI device is not recognized be sure that it is configured correctly Refer to the documentation provided with the SCSI device You should be able to install a hot plug drive during normal activity Be aware however that doing so can affect system performance and fault tolerance NOTE Depending upon your configuration both a drive failure and the subsequent rebuild process cause storage subsystem ...

Page 69: ...RTANT If the hard drive fault LED is on follow the proper troubleshooting procedures find the cause of the problem and correct it One common mistake with failed hot plug drives in a fault tolerant array is removing the hot plug drive for a few seconds and reseating the same drive without dealing with the cause of the problem This reseating of the hot plug drive often causes the fault LED to turn o...

Page 70: ...t replaced Do not remove a drive if any member of an array is being rebuilt unless the drive being rebuilt has been configured as an online spare The online LED for the drive flashes indicating that a replaced drive is being rebuilt from data stored on the other drives If an online spare drive is installed wait for rebuilding to complete before replacing the failed drive When a drive fails the onl...

Page 71: ...ver containing the Smart Array Controller is powered up Also do not power up the server before powering up the drive enclosure CAUTION Turning off a connected hard drive enclosure when the server containing the Smart Array Controller is powered up may cause the Smart Array Controller to mark the drives in this enclosure as failed Powering up the server before powering up the drive enclosure may al...

Page 72: ...PORTANT It is recommended that some level of fault tolerance be utilized in your RAID configuration Refer to the Smart Array Controller user guide for information on fault tolerance options IMPORTANT You must use Insight Manager 7 or previous version and a Smart Array Controller to manage the drive array on your server if you wish to implement the predictive failure alert Predictive Failure Replac...

Page 73: ...rmware error recovery is able to sustain connecting a hot plug online drive can cause some unrecoverable errors to be reported to the operating system or can cause a complete failure of the array Refer to your operating system documentation for more information on implications as well as possible recovery options IMPORTANT Before replacing a degraded drive use Insight Manager 7 or previous version...

Page 74: ...signal cables to be sure they are properly seated 1 Push the cables to be sure that they are tightly connected 2 If pushing in the cables does not solve the problem remove the cables and then firmly reconnect them DLT drive failure occurs Nonembedded controller is not properly seated Check the controller to be sure it is properly seated 1 Push the controller to be sure that it is tightly connected...

Page 75: ...he external DLT drive requires a SCSI terminator to be secured to the unused SCSI IN connector on the back of the drive DLT drives can be daisy chained Do not connect more than three units per SCSI controller The last DLT drive in the chain requires the SCSI terminator If the terminator is not connected the system may not recognize the DLT drive Server cannot see DLT drive Maximum number of drives...

Page 76: ... least four times to be sure that the heads are clean and to eliminate dirty heads as the possible cause of the failure DAT drives require cleaning every 8 to 25 hours or they may fail intermittently when using marginal or bad media Be sure that you are following the proper regular cleaning procedures Refer to Chapter 6 Error Prevention DAT drive is providing poor performance Drive is being used t...

Page 77: ...e connections are not correct If server is rack mounted check the cables to the switch box Be sure that the cables are firmly secured and that the switch is correctly set for the server If server is a tower model check the cable connection from the monitor to the server and then to the power outlet The energy saver feature has been enabled Press any key or type your password and wait a few moments...

Page 78: ... for more than 60 seconds after you power up the server continued The video expansion board failed Check Insight Manager 7 or previous version messages for references to video expansion board failure Be sure that the PCI Hot Plug slot has power Check the power LED on the slot Be sure that the server and the operating system support the expansion board Monitor does not function properly when used w...

Page 79: ... compaq com support servers Select your server and then look in the Manuals section Server does not beep during POST Server does not have internal speakers Continue booting the system Some servers do not have internal speakers and thus do not generate beeps during POST Printers Use Table 2 16 to troubleshoot printer problems Table 2 16 Printer Problems Problem Possible Cause Possible Solution Prin...

Page 80: ...board problems Table 2 17 Mouse Keyboard Problems Problem Possible Cause Possible Solution The mouse or keyboard is not firmly connected If this is a rack mounted server check the cables to the switch box Be sure that the cables are secured and that the switch is set for the server in question Check for bent connector pins If this is a tower model check the cable connection from the input device t...

Page 81: ...functions properly after the system is restarted If the problem is still not resolved there may be a corrupted device driver Replace the device driver Switch box cable is too long Replace with a supported cable Mouse does not respond to movement or keyboard does not work continued Keyboard is not connected to correct port Determine whether the keyboard lights flash at POST or the NumLock LED illum...

Page 82: ...t is properly connected If the IMD backlight is on check the IMD contrast You can adjust the level of contrast on the IMD by using the up and down arrows Press the up arrow key to increase the contrast and press the down arrow key to decrease the contrast For further information refer to your server specific user documentation If the IMD displays the LCD Error XX message check to be sure that the ...

Page 83: ...re problem occurred Refer to your operating system documentation for guidelines on adding or replacing PCI Hot Plug devices Network controller is installed but does not work There is an unsupported component Confirm server and operating system support of third party components prior to installation Refer to the component documentation for this information The cable is not securely connected Be sur...

Page 84: ...y Or Run the setup utility provided by the operating system The files containing the network drivers are corrupt Reinstall the network drivers Network controller stops working when an expansion board is added Network drivers are not loaded or driver parameters do not match current configuration 1 Be sure that the drivers were not deleted when the drivers for the new expansion board were installed ...

Page 85: ...l telephone company and arrange to correct the problem Modem and computer or modem and telephone line are not connected correctly 1 Be sure that all connections are as specified in the modem documentation 2 Connect a working telephone directly to the wall jack and then test line for dial tone 3 If no dial tone is detected the phone line is not working Contact the local telephone company and arrang...

Page 86: ...to reset the modem to factory default settings AT F 4 Be sure that you are in terminal mode and not MS DOS mode Refer to the HP website for a complete list of AT commands www hp com The AT commands are not visible The echo command may not be properly set Set the echo command to On using the following AT command ATE The modems that are connecting are not compatible Be sure that both modems are oper...

Page 87: ...o respond in fewer rings than the answering machine 2 Restart the server and retry Connections may be loose Check for loose connections and then reconnect You are experiencing line interference or poor line conditions Retry the connection by dialing the number several times If conditions remain poor contact your telephone company to have the line tested The modem disconnects while online The call ...

Page 88: ...onnecting may not be current or compliant with current CCITT and Bell standards Be sure that the modem is current and compliant with CCITT and Bell standards The internet service provider ISP requires error control to be turned off Turn error control off using the following AT command AT Q6 C0 You are unable to connect to an online subscription service The ISP you are accessing requires access at ...

Page 89: ...ing system and Insight Manager 7 and previous versions Use either utility to gather critical system hardware and software information and to help with problem diagnosis IMPORTANT This guide provides information for multiple servers Some of the hardware or software information may not apply to your specific server You may need to modify some of the examples or procedures in this guide for your work...

Page 90: ...irst node of the ring you must set the speed of the network interface controller Refer to the documentation provided with the network interface controller drivers The operating system does not load and it was installed using SmartStart Run the server setup utility The operating system does not load and it was factory installed 1 Be sure that you are following the instructions in the Factory Instal...

Page 91: ... restart the Post Installation Tasks provided in the Factory Installed Operating System Software Installation Guide Or For Novell installations note whether the factory installation halted after the installation interview when you logged on as Administrator Was hardware added to the factory installation Remove the new hardware and then reinstall after the operating system installation is successfu...

Page 92: ... Protocols Interview and adjust these values to a higher setting that allows you to bind your NICs A minimum setting of 50 buffers per port is recommended and the maximum setting should be 125 more than the minimum To make the setting changes type the following command at the System Console screen where XXX is the new numeric value Set Minimum Packet Receive Buffers XXX Set Maximum Packet Receive ...

Page 93: ...structions provided 3 Install the current drivers Refer to the Maintaining Current Drivers section in this chapter 4 Power up your server If you apply the update and have problems refer to the following website www compaq com support files server Select your server and operating system to find SoftPaq files to correct these problems Restoring to a Backed Up Version If you recently upgraded the ope...

Page 94: ... System Erase Utility because the utility sets the system to its original factory state deletes the current hardware configuration information including array setup and disk partitioning and erases all connected hard drives completely Refer to Erasing the System in this chapter for complete instructions on using this utility 2 Be sure that you have printed records of all information listed in Chap...

Page 95: ...ency Repair Diskette Novell NetWare Repair traditional volumes with VREPAIR On NetWare 5 X systems repair NSS volumes with the NSS menu command and on NetWare 6 systems repair NSS volumes using the NSS PoolVerify command followed by the NSS PoolRebuild command if necessary Refer to your NetWare documentation for more information Caldera UnixWare and SCO OpenServer from Caldera Emergency boot diske...

Page 96: ... the system software is changed Change settings to the original configuration If more than one setting was changed change the settings one at a time to isolate the cause of the problem Errors occur after an application is installed Check system settings You may need to obtain the settings from the server setup utility and manually set the software switches Refer to your application documentation t...

Page 97: ...ems During the remote ROM flash process problems can occur causing the ROM upgrade on the target system to fail Some of these failures may be due to user error while others may be due to an incorrect system configuration or a functional hardware failure Be sure that you are following the necessary requirements for using the Remote ROM flash utility including A local administrative client system th...

Page 98: ...dure their symptoms and possible corrective actions Table 3 4 Remote ROM Upgrade Errors Problem Symptoms Possible Solution Command line syntax error If the correct command line syntax is not used an error message describing the incorrect syntax is displayed and the program exits Correct the syntax and then restart the process Invalid or incorrect command line parameters If incorrect parameters are...

Page 99: ... cause of connection failure and then restart the process Failure during ROM flash After the online flash preparation has been successfully completed the system ROM is flashed offline The flash cannot be interrupted during this process or the ROM image is corrupted and the server does not start The most likely reason for failure at this point is a loss of power to the system during the flash proce...

Page 100: ...gents With these packages HP enhances basic support of some devices to increase performance and add functionality CSPs PSPs SSDs and EFSs if available for your operating system are provided on the previously listed website or from the SmartStart CD NOTE If you are installing drivers from the SmartStart CD refer to the SmartStart website at www hp com servers smartstart to be sure that you are usin...

Page 101: ...indows operating systems Linux Linux drivers are available for individual download Also check the following website www compaq com products servers linux linux drivers html Novell NetWare CSPs and PSPs are available for servers running the latest versions of Novell NetWare SSDs are available for other versions of the Novell NetWare operating system Caldera and SCO EFSs are available for servers ru...

Page 102: ... System Erase Utility if you must erase the system for the following reasons You choose to install a new operating system on a server with an existing operating system You want to change your operating system selection You encounter a failure causing error during the SmartStart installation You encounter an error when completing the steps of a factory installed operating system installation Using ...

Page 103: ...eate Support Software on the menu screen c The next screen displays a message asking if you want to create the software from CD only or from an integration server Select Create Software from CD Only d The next screen lists the products that are available for diskette creation Click System Erase Utility and then follow the instructions to create your diskette e Remove the SmartStart CD and then res...

Page 104: ... are covered in this chapter Array Diagnostic Utility Diagnostics Server Management Survey Utility Diagnostic Adapter Diagnostic Station Inspect Utility Integrated Administrator Integrated Lights Out Integrated Management Log Power On Self Test Server Blade Health Driver IMPORTANT This guide provides information for multiple servers Some of the hardware or software information may not apply to you...

Page 105: ...his file can be sent to HP for analysis In most cases ADU provides enough information to initiate problem resolution immediately NOTE ADU does not write to the drives or destroy data It does not change or remove configuration information To run ADU 1 Insert the SmartStart CD into the CD ROM drive 2 Restart the system using the SmartStart CD 3 Select Array Diagnostic Utility ADU from the System Uti...

Page 106: ...ed Action column lists the steps necessary to correct the problem Complete each step one by one running Diagnostics after each step to see whether the error condition has been corrected Enterprise Diagnostics LX32 Enterprise Diagnostics LX32 is a tool designed to run on all ProLiant servers that are running SmartStart 6 00 or later Enterprise Diagnostics LX32 lets you view information about your s...

Page 107: ...sed or failed and may be prompted to insert or remove devices Unattended mode does not display prompts If errors are found they are displayed when testing is complete Status allows the user to monitor the progress of tests while they are being performed Log summarizes any errors that are detected If the Enterprise Diagnostics LX32 utility detects an error during a test it displays the type of erro...

Page 108: ...r this information depends upon the extent of the system configuration When the information gathering process is complete Diagnostics displays the main screen or a panel providing an overview of what system hardware was detected Running Tests To run tests using Enterprise Diagnostics LX32 1 Select the Test tab 2 Select the type of testing that you want to perform Quick Complete or Custom 3 Select ...

Page 109: ...to run Diagnostics If your system does not have a partition set up a Diagnostics diskette is required to run Diagnostics To run Diagnostics from a Diagnostics diskette boot the server with the Diagnostics diskette in drive A A Diagnostics diskette can be made by running the Server Diagnostics file available for download from the following website www compaq com support files server Select your ser...

Page 110: ... boot manager screen 5 Load the Diagnostics Multiprocessor Driver a From the EFI Boot Manager screen select Boot Configuration b From the Boot Configuration screen select Install EFI Driver c In the prompt window enter DIAGMP EFI d In the next prompt window enter Diagnostics Multiprocessor Driver 6 Reboot the server The system will load into Diagnostics Exiting Diagnostics To exit Diagnostics sele...

Page 111: ...p with 32 bit servers or the following website www compaq com support files server Select your server and operating system from the drop down menus Server Management on 64 bit Servers Neither Insight Manager 7 nor previous versions of Insight Manager can be run directly on a 64 bit server You must install Insight Manager 7 or previous version on a 32 bit Windows based client PC that is connected t...

Page 112: ...ms without taking the server offline and to assist in maximizing server availability Running Survey Utility The Survey Utility can be installed from the SmartStart CD if available for your server the Management CD Integration Maintenance Utility or from a SoftPaq downloaded from the following website www compaq com support files server Refer to the Management CD for information on installing and r...

Page 113: ...lity you are able to observe blade LEDs test NIC activity configure a server blade or interconnect switch load software and diagnose server blade or interconnect switch problems using Integrated Lights Out iLO Refer to the Diagnostic Station installation guide for more information Inspect Utility The Inspect Utility provides configuration information such as the current memory configuration and th...

Page 114: ...er with the Diagnostics diskette in drive A A Diagnostics diskette can be made by running the Server Diagnostics file available for download from the following website www compaq com support files server Select your server and operating system and then select the Server Diagnostics file from the Utilities section on the website When Inspect has been initialized select a hardware option for informa...

Page 115: ...from a network client using a supported Web browser The iLO subsystem includes an intelligent microprocessor secure memory and a dedicated network interface making iLO independent of the host server and its operating system Advanced troubleshooting features are also accessible through iLO such as the ability to view the IML the iLO Event Log POST error messages and NVRAM environmental variables Al...

Page 116: ... for your server for instructions on installing the appropriate drivers Refer to your server specific user documentation or the Integrated Management Display User Guide provided with the IMD option kit You can view an event in the IML in several ways On the IMD From within Insight Manager 7 and earlier versions From within the Survey Utility From the IML Viewer From the IML Management Utility NOTE...

Page 117: ...or modifying system components Table 4 1 Event Messages Event Message Event Type Action Machine Environment System Fan Failure Fan X Location Fan failure Replace fan System Fans Not Redundant Fans not redundant Add new fan or replace defective fan System Overheating Zone X Location Overheat condition Check fans Main Memory Corrected Memory Error threshold passed Slot X Memory Module Y Corrected Me...

Page 118: ...t resolve the problem replace the memory board Processor Processor Correctable error Threshold passed Slot X Socket Y Correctable error threshold exceeded Replace the processor Processor Uncorrectable internal error Slot X Socket Y Uncorrectable error Replace the processor Unrecoverable Host Bus Data Parity Error Unrecoverable Host Bus Address Parity Error Host bus error Replace the board on which...

Page 119: ...L to determine the cause of the lockup and then refer to Chapter 5 Error Recovery for information on problem resolution Power Subsystem System Power Supply Failure Power Supply X Power supply failure Replace the power supply System Power Supplies Not Redundant Power supply not redundant Add a power supply or replace the failed power supply Real Time Clock Battery Failing System configuration batte...

Page 120: ...licable to your system If the problem is still not resolved remove some of the options installed Operating System Blue Screen Trap Cause NT Kernel Panic Cause UNIX Abnormal Program Termination Cause NetWare System lockup Refer to the documentation for your operating system Automatic Operating System Shutdown Initiated Due to Fan Failure Fan failure Replace fan Automatic Operating System Shutdown I...

Page 121: ...essages generated by ProLiant and TaskSmart servers Your system generates only the codes that are applicable to your configuration and options NOTE Many of the actions listed require you to run Diagnostics or the server setup utility provided with your server Steps for running Diagnostics are provided in the Diagnostics section in this chapter BIOS Serial Console The BIOS Serial Console available ...

Page 122: ...s described in this chapter include ROMPaq Disaster Recovery Automatic Server Recovery 2 Health Driver ASR 2 Password Security ASR 2 Integrated Management Log Messages Automatic Revision Tracking Storage Fault Recovery Tracking Storage Automatic Reconstruction Network Interface Fault Recovery Tracking Memory Fault Recovery Tracking IMPORTANT This guide provides information for multiple servers Som...

Page 123: ... 2 Power down the server 3 Insert the ROMPaq diskette Although you utilize a standard ROMPaq diskette the old ROM image is not saved during this process 4 Power up the server The keyboard mouse and monitor are all inactive If your server has an Integrated Management Display IMD it is active The server generates two long beeps to indicate that you are in disaster recovery mode If you are not in dis...

Page 124: ... IMD the IMD displays the following message ROMPaq flashing system ROM At the successful completion of this process a sequence of ascending audible beeps is generated and the IMD displays ROMPaq flash successful Cycle Power Or if the flash is not successful a descending sequence of audible beeps is generated and the IMD displays ROMPaq flash failed 5 After successful completion of this process a P...

Page 125: ...tomatic Server Recovery 2 ASR 2 feature to restart a server after a critical hardware or software error occurs If a critical error occurs the server records the error information in the IML and then restarts the system Depending on your server setup utility you can configure the system for either automatic recovery or for attended local or remote access to diagnostic and configuration tools NOTE A...

Page 126: ...ironmental Recovery allows the server to restart when temperature fan or AC power conditions return to normal Unattended Recovery For unattended recovery ASR 2 executes the following functions Logs the error information to the IML Resets the server Attempts to restart the operating system Often the server restarts successfully making unattended recovery the ideal choice for remote locations where ...

Page 127: ... server If you have configured the Diagnostics for network access you can access the utilities over the network Use Insight Manager for either dial in or network access Hardware Requirements To obtain full utilization of ASR 2 over a modem you need the following A non PCI Hayes compatible modem Diagnostics installed on the system partition of the hard drive ASR 2 configured to load Diagnostics aft...

Page 128: ...rimary partition In this mode ASR 2 can page you if a critical error occurs but you cannot access Diagnostics IMPORTANT Before configuring Automatic Server Recovery 2 ASR 2 be sure that the server setup utility and Diagnostics are installed ASR 2 must have these installed to start Diagnostics after a system restart HP recommends this even if you configure ASR 2 to start the operating system When y...

Page 129: ... recovery server port This port is used to communicate with the recovery server Standby recovery time out This feature determines how long the server waits to initiate a switch to a designated standby recovery server after ASR 2 activation Software error recovery boot option This option allows the server to restart either initiating the operating system or Diagnostics Thermal shutdown When enabled...

Page 130: ...er downtime and allows the server to recover quickly For local attended servers you can set the software error recovery time out for 20 or 30 minutes giving you time to arrive at the server if you wish to diagnose the problem manually The Health Driver is independent of the ASR 2 timer loading it enables the ASR 2 timer allowing the driver to detect and log information about numerous hardware and ...

Page 131: ...m a specially created system partition on the hard drive This partition was configured during server configuration You can access the server and view the Server Health Logs In servers not supporting the IML Remotely by non PCI modem In band over the network Directly from the server For modem access you must have either Insight Manager 2 0 or later or have a VT100 or ANSI terminal type device You c...

Page 132: ...o dial in and run Diagnostics You automatically disable this option when you configure the software error recovery start option to Boot Operating System When ASR 2 pages you you cannot dial in unless ASR 2 exceeds 10 the threshold number of server restart retries When this happens ASR 2 restarts the server into Diagnostics and places the modem in auto answer mode Dial out status Enabled Allows ASR...

Page 133: ...col to IPX When ASR 2 restarts the server to Diagnostics it loads IPX network support This enables remote access by NVT To use IP network access set Network protocol to IP Also be sure to set Network IP address Network IP net mask and Network IP router address When ASR 2 restarts the server to Diagnostics it loads IP network support enabling remote access by Telnet Network host name HP_Server Ente...

Page 134: ...Enter the net mask for this server in standard dot notation NOTE The network IP net mask is not used if you select Custom for Network controller You must enter your IP address in the NET CFG file that you load into the system partition Network IP router address xxx xxx xxx xxx Enter the router to be used for this server in standard dot notation NOTE The network IP router address is not used if you...

Page 135: ...abled In this mode you cannot access the server and the server cannot dial out to a remote workstation During the recovery process the ASR 2 feature tries up to ten times to restart the server If the ASR 2 feature cannot restart the server within ten attempts it logs a critical error in the IML restarts the server in Diagnostics and puts the modem into auto answer mode Your System Configuration Ut...

Page 136: ...vention To maintain system security 1 Set the server to boot in network server mode an option in the server setup utility This option ensures that the server keyboard is locked until you enter the keyboard password 2 Select an Administrator Password an option in the server setup utility During attended ASR 2 local or remote you must enter this Administrator Password before any modifications can be...

Page 137: ...ta error in extended memory following a reset due to the ASR 2 timer expiration ASR 2 Memory Parity Error The system ROM was unable to allocate enough memory to create a stack It was then unable to display a message on the screen or continue booting the server ASR 2 Reset Limit Reached The maximum number of system resets due to ASR 2 timer expiration was reached resulting in the loading of Diagnos...

Page 138: ...s unable to reset the system fail safe timer resulting in a server failure NMI PCI Bus Parity Error A parity error was detected on the PCI bus NMI Processor Parity Error The processor detected a data error resulting in a server failure NMI Software Generated Interrupt Detected Error Software indicated a system error resulting in a server failure Processor Exception The indicated processor exceptio...

Page 139: ...s providing ART compatible revision information This feature lets you determine the level of system assembly functionality without opening or powering down the unit Table 5 5 contains an example of the Revision History format Table 5 5 Revision History Format Current Revisions Date 10 31 2000 System board revision 03 Assembly version 1 Functional revision level C Processor 01 revision 01 Assembly ...

Page 140: ...constructs data to an online spare drive or to a replaced drive if a drive fails To use the reconstruction feature you must configure your server for drive mirroring or data guarding The reconstruction decreases system downtime by allowing rapid recovery to full system operation Network Interface Fault Recovery Tracking This feature tracks over 20 failure indication parameters such as alignment er...

Page 141: ...hile many of the pointers provided are common sense suggestions these prevention tasks are too important to overlook You will receive tips on Preparing for changes Minimizing the impact of changes by using HP tools Using a methodology Visually checking your server Recognizing power problems caused by acts of nature Preventing Power management problems Grounding problems Temperature problems Damage...

Page 142: ...ata recovery in the event that something happens to the first tape or during the first restore attempt Obtain a record of all other settings Use the Gathering Information section in Chapter 1 as a guide for the type of information to record Document the system settings If the system configuration will be changed first obtain a record of the current system configuration settings On systems using th...

Page 143: ...additional cooling If a fixed cable tray or other cable routing system is available for your server using this system can help prevent loose cabling and damage to cables that can result from improper disconnection For more information on correctly routing the cords and cables for your server refer to your server specific user documentation Minimizing the Impact of Changes by Using HP Tools Managin...

Page 144: ...you update an existing server located on the same network as the integration server the target server may access the integration server using the Integration Maintenance Utility and apply updated software stored on the integration server Other Ways to Minimize the Impact of Changes Version Control A preventive measure for out of date drivers is to be aware of the version control feature of Insight...

Page 145: ...often overlooked details that can hold the key to resolving a crisis Use unique IDs or names for your devices You can reduce the risk of components competing for the same resource if you have a list Use the server setup utility to check for conflicts Make a habit of using the HP tools and resources your software and third party product resources to keep abreast of potential problems You may be abl...

Page 146: ...ray Diagnostic Utility ADU printouts as well as utility diskettes can also be stored with the resolution notebook This information can save a great deal of time in the future and ensure accuracy especially when dealing with future part replacement Keep an up to date network topology map in an accessible location This will help in troubleshooting networking problems If you have a tape drive maintai...

Page 147: ...lephones with electromagnetic ringers away from the system Be sure the server does not share a power line with high current machines such as laser printers air conditioners copiers and coffee machines or ungrounded power strips Periodically check AC grounded earthed outlets to see if they are in need of repair Take the system cover off and then remove any dust buildup with a can of compressed air ...

Page 148: ...e reductions by a utility company to counter excessive demand on its generation and distribution system Storms can cause total blackout conditions due to downed power lines Power disruptions take many forms including power surges and sags high voltage spikes switching transients brownouts and complete power failure When a power disruption occurs check the server for signs of data damage data loss ...

Page 149: ...sure that the server has sufficient power capacity In addition to determining the minimum power supply requirements you must also consider whether AC power redundancy is a requirement if applicable to your server For more information on the specific power capabilities of your server refer to your server specific user documentation To obtain the most accurate power capacity and assessment of power ...

Page 150: ...power and shuts down To provide complete power protection HP recommends installing a suitable UPS Refer to your server specific user documentation to determine what power redundancy requirements are necessary for your server Preventing Grounding Problems For proper operation and safety the server must be properly grounded Refer to your server specific user documentation for information about prope...

Page 151: ...the option equipment is not exceeded when the options are installed in the rack Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care To prevent damage to the computer damage to a removable drive or loss of information observe these precautions Before removing a diskette drive CD ROM drive or DVD drive be sure that a diskette or disc is not in...

Page 152: ...rom your finger or other conductor can destroy static sensitive devices or micro circuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge may not be affected at all and can work perfectly throughout a normal cycle However the device may function normally for a while then degrade in the internal layers reducing the life expectancy...

Page 153: ...rs This is much more frequent than the manufacturer s recommendation of once every 25 hours but this practice reduces the number of device failures Cleaning frequently is especially important for new media which requires more frequent cleaning than media that has been used for five or more backups Clean the media four times after a failure occurs If you receive a head clog error and you are using ...

Page 154: ...urces Software and option resources General server resources ProLiant BL e Class system resources NOTE For additional resources contact your authorized service provider IMPORTANT This guide provides information for multiple servers Some of the hardware or software information may not apply to your specific server You may need to modify some of the examples or procedures in this guide for your work...

Page 155: ... select your server Support staff email address A way to submit questions to technical support staff through email The only HP email address that is monitored by technical support Use the following Internet email address support compaq com Support on commercial online networks A forum to post questions to technical support or other HP enthusiasts by using the Message Base Feature a standard on sup...

Page 156: ...ormation on ProLiant servers The search engine responds to queries entered in question form Access the following website askq compaq com askserver CarePaq services Information on warranties and service and support upgrades Access the following website www compaq com services carepaq TechNotes Electronic documentation to help you understand the use of a specific technical topic Examples of topics i...

Page 157: ...es software upgrades ROMPaqs firmware upgrades and fixes that resolve software problems or provide workarounds Access the following website www compaq com support files server Using the drop down menus search for SoftPaqs and ROMPaqs by server type or category For more information on ROMPaq tools refer to your server specific user documentation SmartStart A software package that provides a streaml...

Page 158: ... specific and customized for each type of server RBSU facilitates a wide range of configuration functions including displaying system information selecting the operating system and configuring system devices and options If RBSU is supported by your server access the utility by pressing the F9 key when prompted during the boot process For more information on running RBSU refer to the ROM Based Setu...

Page 159: ...martStart CD or from within the Microsoft Windows NT Windows 2000 or Novell NetWare operating system For more information on running ACU refer to your server specific user documentation CAUTION Do not attempt to use ACU on a 64 bit system Doing so can corrupt the system possibly requiring a complete reinstallation of system software ACU XE ACU XE is a web based configuration utility available for ...

Page 160: ... the console of the host server with full keyboard and mouse controls remotely power up power down or reboot the host server and send alerts from iLO regardless of the state of the host server along with many other features Refer to the Integrated Lights Out User Guide If your server supports iLO also refer to your server specific user documentation Remote Insight Lights Out Edition Allows browser...

Page 161: ...apabilities with features including accessibility through ANSI terminal operation independent of the operating system remote startup of servers access to system configuration and out of band communication with dedicated management non PCI modem installed in the server Refer to the Integrated Remote Console User Guide Integrated Management Display IMD The IMD is an informational LCD panel on the se...

Page 162: ...specific setup and installation guide server online reference guide Documentation CD or access the following website www compaq com support servers and select your server Installation and configuration information for the server management system Insight Manager User Guide Management CD Installation and configuration information for the server setup software Server specific setup and installation ...

Page 163: ...upport Operating system support matrix Access the following website ftp compaq com pub products servers os support matrix 310 pdf Overview of server features and installation instructions Server specific setup and installation guide Documentation CD or access the following website www compaq com support servers and select your server Power capacity Power Calculator Access the following website act...

Page 164: ...ion instructions and board layouts Hood labels Server specific setup and installation guide Hood labels inside the access panels of the server Documentation CD or access server specific setup and installation guide online by accessing the following website www compaq com support servers and selecting your server Server and option specifications symbols installation warnings and notices Server spec...

Page 165: ...nt BL e Class Integrated Administrator User Guide Documentation CD in the server documentation box where available Configuration and management information for interconnect switch ProLiant BL e Class C GbE Interconnect Switch User Guide Documentation CD that ships with the ProLiant BL e Class C GbE Interconnect Switch or access the HP website Software installation and configuration of the server b...

Page 166: ...s 200 Series 6000 Series 300 Series 6100 Series 400 Series 6500 Series 500 Series 6600 Series 600 Series 6700 Series 1100 Series 8600 Series IMPORTANT This guide provides information for multiple servers Some of the hardware or software information may not apply to your specific server You may need to modify some of the examples or procedures in this guide for your work environment Refer to your s...

Page 167: ...controller master test failed 105 XX Port 61 error occurred 106 XX Keyboard controller self test failed For error codes 103 XX through 106 XX replace the processor and retest 107 XX CMOS RAM test failed 108 XX CMOS interrupt test failed 109 XX CMOS clock load data test failed The following steps apply to error codes 107 XX through 109 XX 1 Replace the battery clock module and retest 2 Replace the ...

Page 168: ...ections and retest 3 Check switch settings jumper settings or both and then retest 4 Run the server setup utility and retest 5 Replace the processor and retest 6 Replace the system board and retest 200 299 Memory Test Error Codes The 200 series of diagnostic error codes identifies failures with the memory subsystem Corrective action may require replacement of the memory expansion board the memory ...

Page 169: ...ed have 8K refresh Replace memory modules 208 XX Invalid memory detected check DIMM installation Be sure that the memory is installed Then refer to your server specific user documentation for supported memory and replace memory modules as indicated 210 XX Random pattern test failed 1 Replace the memory module and retest 2 Replace the processor and retest 3 Replace the memory expansion board and re...

Page 170: ... 300 399 Keyboard Test Error Codes The 300 series of diagnostic error codes identifies failures with keyboard and system board functions Corrective action may require replacement of the keyboard or the system board assembly Table B 4 Keyboard Test Error Codes Error Code Description Recommended Action 301 XX Keyboard short test 8042 self test failed 302 XX Keyboard long test failed 303 XX Keyboard ...

Page 171: ... board or the system board assembly Table B 5 Parallel Printer Test Error Codes Error Code Description Recommended Action 401 XX Printer failed or not connected 402 XX Printer data register failed 403 XX Printer pattern test failed 498 XX Printer failed or not connected The following steps apply to error codes 401 XX through 498 XX 1 Connect the printer and retest 2 Check the power to the printer ...

Page 172: ...raphics memory test failed 503 XX Graphics attribute test failed 504 XX Graphics character set test failed 505 XX Graphics 80 x 25 mode 9 x 14 character cell test failed 506 XX Graphics 80 x 25 mode 8 x 8 character cell test failed 507 XX Graphics 40 x 25 mode test failed 508 XX Graphics 320 x 200 mode color set 0 test failed 509 XX Graphics 320 x 200 mode color set 1 test failed 510 XX Graphics 6...

Page 173: ...ent of the diskette the diskette drive or the system board assembly Table B 7 Diskette Drive Test Error Codes Error Code Description Recommended Action 600 XX Diskette ID drive types test failed 601 XX Diskette format failed 602 XX Diskette read test failed 603 XX Diskette write read compute test failed 604 XX Diskette random seek test failed 605 XX Diskette ID media failed 606 XX Diskette speed t...

Page 174: ...ty and retest 1100 1199 Serial Test Error Codes The 1100 series of diagnostic error codes identifies failures with serial interface board or system board functions Corrective action may require replacement of the serial parallel interface board or the system board assembly Table B 8 Serial Test Error Codes Error Code Description Recommended Action 1101 XX Serial port test failed 1109 XX Clock regi...

Page 175: ...ment of the modem Table B 9 Modem Communications Test Error Codes Error Code Description Recommended Action 1201 XX Modem internal loopback test failed 1202 XX Modem time out test failed 1203 XX Modem external termination test failed 1204 XX Modem auto originate test failed 1206 XX Dial multi frequency tone test failed 1210 XX Modem direct connect test failed The following steps apply to error cod...

Page 176: ...mit failed 6014 XX Network card configuration failed 6016 XX Network card reset failed 6028 XX Network card internal failed 6029 XX Network card external failed 6089 XX Network card open failed The following steps apply to error codes 6000 XX through 6089 XX 1 Check the controller installation in the EISA slot and retest 2 Check the interrupt type and number setting and retest 3 Check the media co...

Page 177: ...stic error codes identifies failures with an array controller Refer to Array Diagnostic Utility in Chapter 4 for more information on diagnosing problems with the drive array Table B 11 Array Controller Test Error Codes Error Code Description Recommended Action 6100 XX Array Controller ID Failed 6115 XX Array Controller Configuration Failed 1 Replace the signal cables and retest 2 Attempt to flash ...

Page 178: ...t diagnosing problems with the drive array Table B 12 SCSI Fixed Disk Drive Test Error Codes Error Code Description Recommended Action 6500 XX SCSI Disk ID drive types test failed 6502 XX SCSI Disk Unconditional Format test failed 6505 XX SCSI Disk Read test failed 6506 XX SCSI Disk SA Media test failed The following steps apply to error codes 6500 XX through 6528 XX 1 Run the server setup utility...

Page 179: ...ent of the CD ROM cabling CD ROM drive adapter board or system board assembly Table B 13 SCSI IDE CD ROM Drive Test Error Codes Error Code Description Recommended Action 6600 XX CD ROM ID failed 6605 XX CD ROM Read failed 6608 XX SCSI controller test failed The following steps apply to error codes 6600 XX through 6608 XX 1 Replace the CD ROM media and retest 2 Check the signal cable and retest 3 R...

Page 180: ...Disk Erase tape test failed 6728 XX Media load unload test failed The following steps apply to error codes 6700 XX through 6728 XX 1 Run the server setup utility and check drive type 2 Replace the SCSI Tape drive signal and power cables and retest 3 Replace the SCSI controller and retest 4 Replace the SCSI Tape drive and retest 5 Replace the system board assembly and retest 8600 8699 Pointing Devi...

Page 181: ...d options Some servers do not have speakers and thus do not support audio output Please disregard the Audible Beeps column if your server falls into this category Table C 1 POST Error Messages Beeps only 600 699 Non numeric 800 899 100 199 900 999 200 299 1100 1199 300 399 1600 1699 400 499 1700 1799 500 599 1800 1899 IMPORTANT This guide provides information for multiple servers Some of the hardw...

Page 182: ... None A memory module has experienced an error which while recoverable has generated a predictive failure warning Run Diagnostics to identify and replace the appropriate memory module A Critical Error occurred prior to this power up None A catastrophic system error which caused the server to crash has been logged Run Diagnostics Replace failed assembly as indicated A processor thermal event occurr...

Page 183: ...y modules If the system contains more than one memory module remove one module and restart the server Repeat as needed to isolate the bad memory module Critical Error Occurred Prior to this power up None A catastrophic system error which caused the server to crash has been logged Run Diagnostics Replace failed assembly as indicated Critical Failure Detected System Shutting Down in None Blower asse...

Page 184: ...rly programmed Replace the physical ROM part Fixed Disk Parameter Table or BIOS Error System Halted None An error occurred while attempting to communicate with the CD ROM diskette drive assembly This assembly may not be seated properly 1 Reseat the CD ROM diskette drive assembly 2 Check the media currently in the drive Initialization failure Re seat the processor and Processor Power Module before ...

Page 185: ... SCSI devices are connected to the boot controller Check configuration SCSI cable connected drives and SCSI IDs Non System disk or disk error None No bootable disk partition was found on the boot drive 1 Remove diskette from diskette drive 2 Check controller order in server setup utility 3 Check boot order in server setup utility 4 Reinstall operating system Parity Check 2 None A PCI device genera...

Page 186: ...essor packages are the same System Halted 1 long 1 short Installed processors are different types Install processors of the same type REDUNDANT ROM ERROR Backup ROM invalid run ROMPAQ to correct error condition None System ROM and redundant ROM are both corrupt Run ROMPaq Utility REDUNDANT ROM ERROR Bootblock invalid contact COMPAQ Representative None ROM bootblock is corrupt Contact authorized se...

Page 187: ...erly by the OS or driver 2 short Only Type 0 and Type 1 Header PCI Devices are configured by the system ROM The device will not work unless the OS or device driver properly configure the card Refer to the operating system documentation or the device driver information that ships with the Type 3 PCI device 100 Series POST Error Messages Table C 3 100 Series POST Error Messages Error Code Audible Be...

Page 188: ...your new hardware there may be a problem with the expansion board Review the expansion board documentation and then try reinstalling the board 102 System Board Error None 8237 DMA controllers 8254 timers etc Replace the system board Run the server setup utility 102 System Board Failure None 8237 DMA controllers 8254 timers etc Replace the system board Run the server setup utility 102 System Board ...

Page 189: ...ilizing ROMPaq Refer to the ROMPaq Disaster Recovery section in Chapter 5 of this guide 162 System Options Not Set 2 short Configuration incorrect Run the server setup utility and correct 162 System Options Not Set 2 short Your system configuration has changed since your last boot addition of a hard drive for example or a loss of power to the real time clock has occurred The real time clock loses ...

Page 190: ...eed to replace the onboard battery 2 short Invalid time or date in configuration memory Run the server setup utility and correct 164 Memory Size Error 2 short Configuration memory incorrect Run the server setup utility and correct 164 Memory Size Error The system memory size is different from the last startup The most common reason is the addition or removal of memory to the system board Pressing ...

Page 191: ...ion Non volatile Memory Invalid None Nonvolatile configuration corrupted Run the server setup utility and correct 172 Default System Configuration Installed Run System Configuration Utility to View Modify Settings None Nonvolatile configuration corrupted The default system configuration has been installed Run the server setup utility to make any changes to the default configuration 172 1 Configura...

Page 192: ... correct 175 Configuration Slot Mismatch Device Found None EISA or PCI board added configuration not updated Run the server setup utility and correct 175 PCI Configuration Slot Mismatch Device Found None There is a PCI device conflict on the PCI bus Move any recently added PCI boards to a slot on a different PCI bus 175 PCI user definable features detected and configured with default settings None...

Page 193: ... Invalid None Processor type or step does not match configuration memory Run the server setup utility and correct 179 System revision mismatch None Incomplete system configuration detected Run the server setup utility and correct 180 Log Reinitialized None The Integrated Management Log has been reinitialized due to corruption of the log Event message no action needed 180 Log reinitialized because ...

Page 194: ...memory modules can isolate the faulty memory Also verify that the memory modules are installed correctly None RAM failure detected Run Diagnostics Replace failed assembly as instructed 202 Memory Type Mismatch 2 short An incompatible memory module is installed in the system Compare part numbers from installed memory modules with those listed in your server specific user documentation If not listed...

Page 195: ... Run Diagnostics Replace or remove malfunctioning memory module as instructed 207 Invalid Memory Configuration Check DIMM Installation None Memory module installed incorrectly Check placement of memory modules 207 Invalid Memory Configuration Insufficient Timings on DIMMs 1 long 1 short Memory module installed incorrectly Check placement of memory modules 207 Invalid Memory Configuration Unsupport...

Page 196: ...in the same bank are of different sizes Install correctly matched DIMMs 207 Invalid Memory Configuration Mismatched DIMMs within DIMM Bank Memory in Board X Bank X Not Utilized 1 long 1 short DIMMs within a bank are mismatched or missing or memory board 1 is missing Install correctly matched DIMMs 207 Invalid Memory Configuration Only Registered SDRAM DIMMs Are Supported 1 long 1 short Memory modu...

Page 197: ...t Installed DIMMs do not have ECC capability Replace DIMMs in indicated slots with supported type 207 Invalid Memory Configuration Unsupported DIMM In DIMM socket X DIMM Size Parameters Not Supported 1 long 1 short Installed DIMMs in the same bank are of different sizes Replace DIMMs in indicated slots with supported type 207 Invalid Memory Configuration DIMMs must be installed sequentially 1 long...

Page 198: ...stalled incorrectly or unsupported DIMM Check placement of memory modules 207 Memory Configuration Warning DIMM in DIMM Socket X does not have Primary Width of 4 and only supports standard ECC 1 long 1 short or none Installed DIMMs have a primary width of x8 Install DIMMs that have a primary width of x4 208 Invalid Memory Speed Check DIMM Installation 1 long 1 short The speed of the memory is not ...

Page 199: ...ong 1 short DIMM group mismatch between Bank B and Bank C Check the size and speed of the memory modules installed then check your server user documentation and replace as indicated 209 Online Spare Memory Configuration Bank C is invalid or by itself 1 long 1 short DIMM sizes are not the same speeds are not the same or one slot is not populated Check the size and speed of the memory modules instal...

Page 200: ...ctly 209 Mirror Memory Configuration Single Board Mirror DIMMs do not match 1 long 1 short Mirrored banks are not populated identically or memory board 1 is missing Be sure mirrored banks are populated identically and that only memory board 1 is installed 209 Mirror Memory Configuration Board 2 present in Single Board Mirror 1 long 1 short A second memory board is installed in the single board mir...

Page 201: ...None Missing or failed PPM Run Diagnostics Replace failed assembly as indicated 214 Processor PPM Failed Module X None Indicated PPM failed Run Diagnostics Replace failed assembly as indicated 214 Processor PPM Failed Processor Bus X None A processor PPM has failed or is missing The failed PPM is located on a disabled processor bus Run Diagnostics Replace failed assembly as indicated 215 Non funct...

Page 202: ...eed and processor bus to core ratio jumper settings Refer to the server specific setup and installation guide for more information 2 Be sure that all processors in the system have the same core speeds and cache sizes 3 Be sure that all processors are no more than one stepping apart ROM should be able to detect this and provide the stepping information 4 Replace specified processor 218 Cache Accele...

Page 203: ...r to actions for accompanying error messages 252 Invalid Memory SPD reading None Failed or incompatible DIMM Be sure that the specified DIMM meets the requirements for supported DIMMs Replace DIMM 253 Invalid Memory Cycle Time reading None Failed or incompatible DIMM Be sure that the specified DIMM meets the requirements for supported DIMMs Replace DIMM 254 Invalid Memory Revision Code None Failed...

Page 204: ...le DIMM Be sure that the specified DIMM meets the requirements for supported DIMMs Replace DIMM 260 Invalid Memory Burst Length None Failed or incompatible DIMM Be sure that the specified DIMM meets the requirements for supported DIMMs Replace DIMM 261 Invalid Memory DIMM Configuration Type None Failed or incompatible DIMM Be sure that the specified DIMM meets the requirements for supported DIMMs ...

Page 205: ... are depressed or stuck 3 If this does not solve the problem replace the keyboard 301 Keyboard Error or Test Fixture Installed None Keyboard failure occurred 1 Turn off the computer and then reconnect the keyboard 2 Be sure that no keys are depressed or stuck 3 If this does not solve the problem replace the keyboard ZZ 301 Keyboard Error None Keyboard failure occurred ZZ represents the Keyboard Sc...

Page 206: ...bable Source of Problem Action 303 keyboard controller error None System board keyboard or mouse controller failure occurred 1 Be sure that the keyboard and mouse are connected 2 Run Diagnostics to determine which is in error 3 Replace the indicated part 304 Keyboard or System Unit Error None Keyboard keyboard cable mouse controller or system board failure 1 Be sure that the keyboard and mouse are...

Page 207: ...ng correctly If you have recently added new hardware remove it to see if it is the cause of the conflict Alternatively use Computer Setup or your operating system to insure that no conflicts exist 2 short A hardware conflict in your system is preventing the parallel port from working correctly 1 If you have recently added new hardware remove it to see if the hardware is the cause of the conflict 2...

Page 208: ...occurred 1 Be sure that the diskette drive cables are connected 2 Replace the diskette drive the cable or both 3 Research and replace failed assembly as indicated 601 Diskette Controller Error The drive is not installed correctly or has failed Make sure that power and drive cables are connected both to the drive and the system board Also verify that the cables are the correct cables for your compu...

Page 209: ...ismatch in drive type occurred Run the server setup utility to set diskette drive type correctly 611 Primary Floppy Port Address Assignment Conflict 2 short A hardware conflict in your system is preventing the diskette drive from operating properly 1 Run your server setup utility to configure the diskette drive port address and manually resolve the conflict 2 Run Diagnostics and replace failed ass...

Page 210: ...ature Board does not match this system 1 Install the Server Feature Board in PCI slot 1 2 Reseat the Server Feature Board 3 Be sure that the Server Feature Board is from this system 801 Server Feature Board is not properly cabled to the system Verify that the server management information cable from the system board to the Server Feature Board in slot 1 is intact and fully secured at both ends Non...

Page 211: ...d is installed in each processor slot 2 Reseat the processor or processor terminator board in each processor slot 3 Be sure that each processor has a corresponding Processor Power Module PPM installed 4 Try replacing each processor with a processor terminator board to detect a failed processor or PPM 803 Processor speeds must match for system operation System Halted None Two processors with differ...

Page 212: ...NLY boot ROMPAQ Utility None One or both processors are unsupported Install supported processors 805 The bootstrap processor is not the lowest stepping processor in the system This is unsupported configuration Swap the position of the processors on the system board to correct this issue None The system has detected that the processors in the system are not the same stepping and that the processor ...

Page 213: ...as been turned on and the system configuration data has been cleared from CMOS This switch must be returned to the default off position for normal operation and to save configuration setup data The system must be reconfigured 1 Remove power from the system 2 Locate the system switch SW2 2 Check your server specific user documentation for the location of this switch 3 Return system switch SW2 2 to ...

Page 214: ...The system configuration switch SW1 position 2 has been turned on and the system configuration data has been cleared from CMOS This switch must be returned to the default off position for normal operation and to save configuration setup data The system must be reconfigured 1 Remove power from the system 2 Locate the system configuration switch SW1 Refer to your server specific user documentation f...

Page 215: ...Remove power from the system 2 Locate the system switch SW2 1 Check your server specific user documentation for the location of this switch 3 Return system switch SW2 1 to the off position 4 Restart the system 5 Press the F9 key and use the server setup utility to set a new password if desired 807 The Setup password is cleared Please power off and restore the clear password switch SW1 1 None The s...

Page 216: ...3 AM 900 Series POST Error Messages Table C 10 900 Series POST Error Messages Error Code Audible Beeps Probable Source of Problem Action 912 The computer cover has been removed since last system start up The machine cover has been removed Please ensure that any system access was authorized None The server cover has been removed since the last system startup Be sure that any system access was autho...

Page 217: ...e conflict 1152 Com port 2 address conflict 2 short Both external and internal serial ports are assigned to COM2 Run the server setup utility and correct 1152 Com Port 2 3 or 4 Address Assignment Conflict 2 short Both external and internal serial ports are assigned to COM2 COM3 or COM4 Run the server setup utility and correct 1152 Serial Port B Address Conflict Detected 2 short A hardware conflict...

Page 218: ... for system to cool 2 short The ambient system temperature is too hot Check fan in system environment 1610 I O Board Temperature Violation detected None An overheating condition has occurred on the I O board Turn off system and let it cool down Be sure that the system fans are functional and that the rack allows adequate ventilation Also be sure that the ambient temperature is within the operating...

Page 219: ...n Failure Detected system fan X None Required fan not properly functioning 1 Check fans 2 Reseat fan cable 3 If this does not solve the problem replace the fan 1611 Critical Fan Not Present system fan X None Required fan not installed or not properly connected 1 Check fans 2 Reseat fan cable 3 If this does not solve the problem replace the fan 1611 Fan failure detected 2 short Required fan not ins...

Page 220: ...the problem replace the fan 1611 I O Fan not present None Required fan not installed 1 Check fans 2 Reseat fan cable 3 If this does not solve the problem replace the fan 1611 I O Fan Fan X failure detected 2 short I O fan has failed 1 Check fans 2 Reseat fan cable 3 If this does not solve the problem replace the fan 1611 I O Slot Fan X not present None Required fan not installed 1 Check fans 2 Res...

Page 221: ... cable 3 If this does not solve the problem replace the fan 1611 Rear CPU Fan X not present None Required fan not installed 1 Check fans 2 Reseat fan cable 3 If this does not solve the problem replace the fan 1611 Redundant CPU Fan Failure Detected None Fan not spinning 1 Check fans 2 Reseat fan cable 3 If this does not solve the problem replace the fan 1611 Redundant CPU fan Fan X failure detecte...

Page 222: ...place the fan 1611 System Fan not present None Required fan not installed 1 Check fans 2 Reseat fan cable 3 If this does not solve the problem replace the fan 1612 Primary power supply failure 2 short Primary power supply has failed Replace power supply as soon as possible 1613 Low System Battery None Real time clock system battery is running low on power Replace battery or add external battery as...

Page 223: ...is improperly configured Run the server setup utility and correct 1617 Fan controller not responding 2 short Fan controller failure detected Check and replace failed controller assembly 1617 Fan controller not responding System halted 2 short Fan controller failure detected Check and replace failed controller assembly 1617 I O Fan controller not responding System halted 2 short I O fan controller ...

Page 224: ...ower draw for the current power configuration of the server 1 If running on a 110 volt AC source switch to 220 volt 2 Add an extra power supply SPM pair 3 Decrease the options in the system Refer to the power calculator on the Web for power considerations activeanswers compaq com aaconfigurator 1619 Server management board is in the wrong slot None The server management board is not in the proper ...

Page 225: ... SCSI bus cabling 1622 Internal SCSI Jumper Board Not Installed None SCSI jumper board missing or not functional The system has detected that the array enabler board is not installed 1 Install the array enabler board 2 Install the Integrated Array Bypass Kit if a separate controller is used 1623 System Battery is missing None Battery is missing or has fallen out Check for the installation of the b...

Page 226: ...12 1600 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 1627 System Power Module Reported Error Status None The System Power Module has returned an error status 1 Note the details of the error status and act accordingly For example if an over temperature condition has occurred check the system fans and ventilation 2 If the problem persists replace Sy...

Page 227: ... sure that SCSI IDs are assigned correctly at each SCSI device 3 Remove SCSI cables from the controller and observe if the failure still occurs If necessary replace the cables 4 Run Diagnostics 5 Remove individual SCSI devices from the cable to identify a suspect device 6 Replace failed assembly 1702 SCSI Cable Error Detected None SCSI cable has failed 1 Reseat the SCSI cable on the controller and...

Page 228: ...ical drive s configured but Array Accelerator size 32 MB This configuration is not recommended Consider migrating logical drive s to RAID 5 or upgrading the Array Accelerator module None Configuration not recommended Migrate logical drive s to RAID 5 or upgrade to a larger array accelerator module 1712 Slot z Drive Array RAID 5 logical drive s configured with 56 drives but Array Accelerator size 3...

Page 229: ...Error Backup ROM has automatically been activated Check firmware version None Controller flash operation interrupted by power cycle or flash ROM may be going bad Controller has detected a ROM checksum error and automatically switched to the backup ROM image Upgrade controller firmware using Options ROMPaq if this backup ROM image is a lower version than that originally running 1720 Slot X Drive Ar...

Page 230: ...AID 0 array or non RAID setup back up the drive or drives replace and restore 1721 Slot X Drive Array Drive parameter tracking predicts imminent failure The following devices should be replaced when conditions permit Do not replace drive unless all other drives in the array are on line Back up data before replacing drive s if using RAID 0 None Drive parameter tracking predictive failure condition ...

Page 231: ...e Smart Array 3100ES or 4250ES Controllers are not operating properly In a redundant configuration both controllers must be the same Smart Array model If they are one of the controllers or the system board is defective The adjacent Smart Array 3100ES or 4250ES Controller may have failed Run Options ROMPaq to upgrade both controllers to the same firmware version Both Smart Array 3100ES or 4250ES Co...

Page 232: ...elerator Memory Size Change Detected Array Accelerator configuration has automatically been updated None Array accelerator configuration has been automatically updated This message indicates that the array accelerator configuration has been updated automatically due to replacement of the array accelerator or controller with one having different cache memory size Run the Array Configuration Utility...

Page 233: ...his message is normal following the initial configuration of RAID 4 or RAID 5 logical drives Performance of the controller improves after the parity data has been initialized by ARM an automatic process that runs in the background on the controller 1730 Fixed Disk 0 does not support DMA Mode None Fixed disk drive error detected Run the server setup utility and correct 1731 Fixed Disk 1 does not su...

Page 234: ...ective Please check for detached ADG Enabler Module Array Accelerator is temporarily disabled None RAID ADG drive s configured but ADG enabler module is detached or defective Replace or reseat ADG enabler module 1755 Slot z Drive Array ADG Enabler Module appears to be Defective Please replace ADG Enabler Module None ADG enabler module is loose or defective Replace or reseat ADG enabler module Smar...

Page 235: ...pair with incorrect array accelerator installed Install 64 MB array accelerator module on both Smart Array 4250ES Controllers 1759 Slot z Drive Array Redundant Controller Error None Redundant controller problem Replace or reseat controllers May also be caused by a defective system board 1760 Fixed Disk X does not support Block Mode None Fixed disk drive error detected Run the server setup utility ...

Page 236: ... when Array Accelerator has been replaced Expansion will resume when Array Accelerator RAM allocation is successful Expansion will resume when Array Accelerator battery reaches full charge Expansion will resume when automatic data recovery has been completed None The capacity expansion process has been temporarily disabled for the reason that is described onscreen Follow the action that is display...

Page 237: ... message is displayed whenever a controller reset or power cycle occurs while array expansion is in progress 1769 Slot X Drive Array Drive s disabled due to failure during capacity expansion Select F1 to continue with logical drives disabled Select F2 to accept data loss and to re enable logical drives None Capacity expansion failed due to one of the following problems Array accelerator removed or...

Page 238: ...llowing website www compaq com support 1771 Primary Disk Port Address Assignment Conflict None Internal and external hard drive controllers are both assigned to the primary address Run the server setup utility and correct 1772 Secondary Disk Port Address Assignment Conflict None Address assignment conflict Internal and external hard drive controllers are both assigned to the secondary address Run ...

Page 239: ...3 Check cables 4 If retry does not help try replacing the cable firmware backplane or Smart Array Controller 1776 Slot X Drive Array SCSI Bus Termination Error Internal and external drives cannot both be attached to the same SCSI port SCSI port Y Check cables None External and internal connectors of the specified SCSI ports are both connected to drives The indicated SCSI bus is disabled until this...

Page 240: ...ed ProLiant Storage System Detected None Environment threshold was violated on the drive enclosure Check cooling fan operation by placing hand over fan Be sure that internal plenum cooling fan in tower servers or storage systems is operational If fan is not operating check for obstructions and check all internal connections Replace unit side panel if removed If the ProLiant Storage System power LE...

Page 241: ...ailure Be sure that the system is always powered up and down correctly When powering up the system all external storage systems must be turned on before or at the same time as the server When powering down the system the server must be powered down before powering down any external storage systems 1780 Disk 0 Failure None Hard drive format error detected The drive is not installed correctly or has...

Page 242: ...ile attempting to flash the ROM Reseat the array accelerator module if detached Try reseating the controller in the PCI slot Otherwise replace the array controller 1783 Intelligent Drive Array Controller Failure None Integrated Array Controller firmware is corrupt or IAC is bad or has failed 1 Be sure that integrated array controller ROM firmware is up to date 2 Replace I O board 1784 Slot X Drive...

Page 243: ...iginal positions 4 Configuration information indicates drive positions beyond the capability of this controller This may be due to drive movement from a controller that supports more drives than the current controller 5 Configuration information indicates drives were configured on a controller with a newer firmware version None Drive array configuration not detected 1 Run the Array Configuration U...

Page 244: ...1 to retry Automatic Data Recovery to drive Select F2 to continue without starting Automatic Data Recovery None System in Interim Data Recovery mode Previously failed or replacement drive has not yet been rebuilt Press the F1 key to allow Automatic Data Recovery to begin Data is automatically restored to drive X when the drive has been replaced or seems to be working Or 1 Press the F2 key for the ...

Page 245: ... Reinstall the drives correctly as indicated 2 Press the F1 key to restart the computer with the drive array disabled Or Press the F2 key to use the drives as configured and lose all the data on them The 1788 error message might also be displayed inadvertently due to a bad power cable connection to the drive noise on the data cable or a defective SCSI cable 1 If this message was due to a bad power...

Page 246: ...d are now missing or are not starting up Possible drive problem or loose SCSI cable 1 Power down the system check cable connections and be sure that all drives are fully seated in their drive bays 2 Power cycle any external SCSI enclosures while the system is off 3 Power on the server to see if problem still exists 4 If configured for fault tolerant operation and the RAID level can sustain failure...

Page 247: ...92 Drive Array Reports Valid Data Found in Array Accelerator Data will automatically be written to drive array None This indicates that while the system was in use power was interrupted while data was in the array accelerator memory Power was then restored within several days and the data in the array accelerator was flushed to the drive array No action necessary no data has been lost Perform orde...

Page 248: ...urs 1795 Drive Array Array Accelerator Configuration Error Data does not correspond to this drive array Array Accelerator is temporarily disabled None This indicates that while the system was in use power was interrupted while data was in the array accelerator memory The data stored in the array accelerator does not correspond to this drive array Match the array accelerator to the correct drive ar...

Page 249: ... Array Accelerator Write Error or Self Test Error Occurred Array Accelerator is disabled None Array accelerator failed self test Depending on the array controller model the cache may be disabled or the controller might not be usable at all until this problem is corrected Replace array accelerator daughter board 1799 Drive Array Drive s Disabled due to Array Accelerator Data Loss Select F1 to conti...

Page 250: ...lds 1 Turn system off and allow it to cool 2 Check fans for proper airflow and obstructions 3 Check fans for proper operation 4 Analyze ambient temperature in which the server is currently operating and compare to server specific user documentation recommendations 5 Adjust as needed before restarting the server 1801 Microcode Patch Error Missing or Invalid Processor Microcode Patch Please contact ...

Page 251: ...de provides information for multiple servers Some of the hardware or software information may not apply to your specific server You may need to modify some of the examples or procedures in this guide for your work environment Refer to your server specific user documentation for information on procedures hardware options software tools and operating systems supported by and specific to your server ...

Page 252: ...to replace the array accelerator board Accelerator parity read errors X Number of times that read memory parity errors were detected during transfers from memory on array accelerator board If there are many parity errors you may need to replace the array accelerator board Accelerator parity write errors X Number of times that write memory parity errors were detected during transfers to memory on t...

Page 253: ...n there is a problem with the drive or drives Resolve the problem with the drive or drives The controller can then write the dirty data to the drives Accelerator status Excessive ECC errors detected in at least one cache line As a result at least one cache line is no longer in use At least one line in the cache is no longer in use due to excessive error checking and correcting ECC errors detected ...

Page 254: ...it is reinitialized using the Array Configuration Utility ACU Check the Disable Code field Run ACU to reinitialize the array accelerator board Accelerator status Possible data loss in cache Possible data loss was detected during power up due to all batteries being below sufficient voltage level and no presence of the identification signatures on the array accelerator board There is no way to deter...

Page 255: ...voltage levels Allow enough time for batteries to recharge 36 hours If batteries have not recharged after 36 hours replace the array accelerator board Board in use by expand operation Array accelerator memory is in use by an expand operation Operate the system without the array accelerator board until the expand operation completes Board not attached An array controller is configured for use with ...

Page 256: ...configuration not present EISA nonvolatile RAM NVRAM does not contain a configuration for this controller Run the server setup utility to configure the NVRAM Controller firmware needs upgrading Controller firmware is below the latest recommended version Run Options ROMPaq to upgrade the controller to the latest firmware revision Controller is located in special video slot Controller is installed i...

Page 257: ...occurred because of an operating system device driver Restart the system Run ACU to reinitialize the array accelerator board Drive bay X firmware needs upgrading Firmware on this physical drive is below the latest recommended version Run the Options ROMPaq Utility to upgrade the drive firmware to the latest revision Drive bay X has insufficient capacity for its configuration Drive has insufficient...

Page 258: ...ive has previously failed then starts working again when ADU is run Replace the drive Drive bay X is failed The indicated physical drive has failed Replace this drive Drive bay X is undergoing drive recovery This drive is being rebuilt from the corresponding mirror or parity data Normal operations should occur Drive bay X needs replacing The 210 MB hard drive has firmware version 2 30 or 2 31 Repl...

Page 259: ...hysical drive and the command was never acknowledged The drive or cable may be bad Check the other error messages on the Diagnostics screen to determine resolution Drive X indicates position Y Message indicates a designated physical drive which seems to be scrambled or in a drive bay other than the one for which it was originally configured Examine the graphical drive representation on ADU to dete...

Page 260: ... with NVRAM The identify unit data from the array controller does not match with the information stored in NVRAM This can occur if new previously configured drives have been placed in a system that has also been previously configured Run the server setup utility to configure the controller and NVRAM Insufficient adapter resources The adapter does not have sufficient resources to perform posted wri...

Page 261: ...ACU Logical Drive X status Failed This status could be issued for several reasons Logical drive is configured for No Fault Tolerance and one or more drives fail Mirroring is enabled and any two mirrored drives fail Data Guarding is enabled and two or more drives fail Another configured logical drive is in the WRONG DRIVE REPLACED or LOOSE CABLE DETECTED state Check for drive failures wrong drive r...

Page 262: ...ves is beyond safe operating levels Check the fans and the operating environment Logical Drive X status Recovering rebuilding data on a replaced drive A physical drive in this logical drive has failed and has now been replaced The replaced drive is rebuilding from the mirror drive or the parity data Nothing needs to be done Normal operations can occur however performance will be less than optimal ...

Page 263: ...nfigured If the array accelerator board is present run ACU to configure the board NVRAM configuration present controller not detected EISA NVRAM has a configuration for an array controller but there is no board in this slot Either a board has been removed from the system or a board has been placed in the wrong slot Place the array controller in the proper slot or run the server setup utility to re...

Page 264: ... match The hard drives in the array do not have matching configuration information To remedy this 1 Resolve all other errors encountered 2 Obtain the latest version of ADU and then rerun ADU 3 If unconfigured drives were added configure these drives using ACU which should resolve the error 4 If drives or arrays were moved be sure that the movement adheres to the guidelines listed in the documentat...

Page 265: ... 1 Run ACU 2 Change the array accelerator size and save the configuration 3 Change the array accelerator back to the original size and save again This should cause ACU to stamp the drive with monitoring and performance features SCSI port X Drive ID Y may have a loose connection SOLUTION Turn the system off and attempt to reattach any loose connections If this does not work replace the cable s and ...

Page 266: ...a SOLUTION Please replace this drive when conditions permit A predictive failure warning for this hard drive has been generated indicating a drive failure is imminent Replace this drive at the earliest opportunity Refer to SCSI Hot Plug Hard Drives in Chapter 2 before performing this operation SCSI Port X Drive ID Y was replaced on a good volume failure message ADU found this drive was replaced ev...

Page 267: ...troller If this controller supports multiple buses the cable disconnected can be reattached to an available bus The current cabling configuration is not supported Refer to your server specific user documentation for cabling guidelines and reconfigure as indicated Storage enclosure on SCSI bus X indicated a door alert SOLUTION Be sure that the storage enclosure door is closed or the side panel is p...

Page 268: ...at all fans are connected and operating properly 2 Be sure that the operating environment of the storage unit is within specifications 3 For better airflow remove any dust buildup from fans or other areas 4 Check your server specific user documentation for allowable temperature specifications and additional tips 5 If none of the previous steps solve this problem replace the fan Storage enclosure o...

Page 269: ... all fan connections securely Storage enclosure on SCSI bus X Wide SCSI transfer failed SOLUTION This may indicate a bad SCSI cable on bus X Try replacing the cable A cable on bus X has failed 1 Replace the failed cable 2 If that does not solve the problem contact your authorized service provider Swapped cables or Configuration error detected A configured array of drives was moved from another con...

Page 270: ... the server and then complete the expand operation 4 Move the drives to their new locations after the expand operation is completed Swapped cables or Configuration error detected An unsupported drive arrangement was attempted SOLUTION Power down system then move drives back to their original location One or more physical drives were moved causing a configuration that is not supported Move all driv...

Page 271: ...d drives Upgrade the firmware Or If that does not solve the problem move the drives to the original controller Swapped cables or Configuration error detected The maximum logical volume count X was exceeded during logical volume addition All logical volumes beyond X have been lost and cannot be recovered SOLUTION Identify the drives that contain the lost logical volumes Move those drives to another...

Page 272: ...ure that both controllers are fully seated in their slots If the problem persists this might indicate a controller problem or a system board problem 2 Remove one of the controllers in the configuration and see if the remaining controller generates a POST message 3 Move the remaining controller to the other slot to see if it still generates a POST message 4 Repeat these steps with the other control...

Page 273: ...is controller cannot Resolve any other errors and then rerun ADU This controller can see the drives but the other controller can t The other controller in the redundant controller configuration cannot recognize the drives but this controller can Resolve any other errors and then rerun ADU Unable to communicate with drive on SCSI Port X Drive ID Y The array controller cannot communicate with the dr...

Page 274: ...her error messages for an indication of the problem WARNING Drive Write Cache is enabled on X Drive has its internal write cache enabled The drive may be a third party drive or the operating parameters of the drive may have been altered Condition can cause data corruption if power to the drive is interrupted Replace the drive with a supported drive or restore the operating parameter of the drive W...

Page 275: ...to the cache This can be caused by an incomplete connection between the cache and the controller This is not a data loss circumstance With the system powered down be sure that the cache board is fully connected to the controller Wrong Accelerator This may mean that the board was replaced in the wrong slot or was placed in a system previously configured with another board type Included with this me...

Page 276: ...ted D 2 accelerator disable command D 7 accelerator error log D 2 accelerator parity read errors D 2 accelerator parity write errors D 2 accelerator status cache was automatically configured D 2 accelerator status data in the cache was lost D 2 accelerator status dirty data detected has reached limit D 3 accelerator status dirty data detected unable to write D 3 accelerator status excessive ECC er...

Page 277: ... D 2 D 24 D 25 monitor and performance D 7 D 9 D 15 D 24 NVRAM D 5 D 6 D 7 D 10 D 13 parity errors D 2 D 9 D 24 D 25 power supply D 17 RIS D 9 D 14 D 15 SCSI bus D 17 D 18 D 19 system board D 22 warning bit D 24 application software problems 3 8 application software problems 3 8 archive data 6 6 array accelerator battery pack X below reference voltage D 5 array accelerator battery pack X not fully...

Page 278: ...rs setting 5 10 restarting 5 14 security 5 15 serial interface restart setting 5 11 5 14 software error recovery 5 5 5 8 software error recovery boot option 5 8 software error recovery time out 5 8 standby recovery server option 5 8 standby recovery server port 5 8 standby recovery time out 5 8 thermal shutdown 5 8 timer 5 9 timer failure C 9 unattended recovery 5 5 UPS shutdown 5 8 UPS shutdown t...

Page 279: ... drives ADU error messages D 7 D 11 D 12 D 13 D 15 D 19 D 20 D 21 rack considerations 2 38 SCSI bus ADU error messages D 17 D 19 D 20 cabling order 2 10 cache accelerator RAM POST error messages C 22 C 23 ADU error messages D 2 D 3 D 4 D 11 D 14 D 25 drive write D 24 cache accelerator Slot X initialization failed C 23 cache accelerators not installed C 22 cache controller error C 15 cache has been...

Page 280: ...e memory invalid C 11 configuration not complete C 12 configuration NVRAM invalid C 11 configuration signature is zero D 6 configuration signature mismatch D 6 configuration slot mismatch device found C 12 configuration slot mismatch device not found C 12 configure to order servers 1 14 connection problems See loose connections connectors cleaning precautions 6 7 determining type 1 13 controller c...

Page 281: ...problems 2 34 data error during test B 5 data guarding See drives data in the cache was lost accelerator status D 2 data loss warning D 21 data archive 6 6 DC power source 2 5 DC DC converter failed C 21 dealers See authorized resellers default system configuration installed C 11 definitions terms xii devices IDs 6 5 support drivers 3 12 testing 2 12 third party 1 13 2 12 diagnosing problems 1 1 D...

Page 282: ...22 nonsystem disk message 2 22 not found 2 22 POST error messages C 4 C 28 C 29 problems 2 22 2 23 test error codes B 8 diskette drive type error C 29 diskette drive media ID error B 9 diskette format failed B 8 diskette ID drive types test failed B 8 diskette ID media failed B 8 diskette random seek test failed B 8 diskette read test failed B 8 diskette reset controller test failed B 9 diskette s...

Page 283: ...figuration error C 68 drive array array accelerator not responding C 68 drive array array accelerator read error occurred C 69 drive array array accelerator write error occurred C 69 drive array drive s disabled due to array accelerator data loss C 69 drive array operating in interim recovery mode C 65 drive array reports improper SCSI port 1 cabling C 59 drive array reports valid data found in ar...

Page 284: ...DIMM SIMM pair s in memory module DIMM C 15 ECC error during testing B 5 ECC multiple bit error detected in DIMM C 4 ECC multiple bit error detected in DIMM SIMM pair C 4 EFI boot manager settings 1 17 EFS Extended Feature Supplement 3 12 3 13 EISA boards not found C 12 event list messages 4 15 expansion device POST error messages C 10 failure 4 15 not found C 12 POST error messages C 12 EISA conf...

Page 285: ...odule 4 16 abnormal program termination 4 17 ASR lockup detected 4 16 blue screen trap 4 17 corrected memory error threshold passed 4 14 CPU power module 4 16 EISA Expansion Bus Master Timeout 4 15 fatal exception 4 17 kernel panic 4 17 PCI Bus Error 4 16 processor correctable error threshold passed 4 15 processor uncorrectable internal error 4 15 real time clock battery failing 4 16 system AC pow...

Page 286: ... set block mode command C 53 fixed disk parameter table or BIOS error C 4 fixed disk X does not support block mode C 55 fixed disk X failed ID command C 53 fixed disk X failed identify command C 53 fixed disk POST error messages C 4 C 53 C 55 C 58 flash ROM accessing latest A 2 front CPU fan X failure detected C 39 front CPU fan X not present C 40 fuse problems 2 8 FYI Drive bay X is non Compaq su...

Page 287: ...ardware general problems 2 10 new problems 2 11 Health Driver See Health Driver Health Driver described 5 9 Health Logs viewing 5 10 help A 1 hot surface warning 2 3 hot plug drives See hard drives hot plug fans See fans Hot Plug Management Module problems 2 40 HP contacting 1 20 website address A 2 I I O address determining 1 13 I O board temperature violation detected C 38 I O fan controller not...

Page 288: ...eout 5 17 NMI expansion bus slave timeout 5 17 NMI fail safe timer expiration 5 17 NMI PCI bus parity error 5 17 NMI processor parity error 5 17 NMI software generated interrupt detected error 5 17 processor exception 5 17 processor prefailure 5 17 required system fan failure 5 17 self test failure 1 12 server manager failure 5 17 UPS A C line failure shutdown or battery low 5 17 IML Viewer A 8 Im...

Page 289: ... utilized C 15 invalid memory configuration mismatched DIMMs within DIMM Bank C 16 invalid memory configuration mismatched DIMMS within DIMM bank C 16 invalid memory configuration mismatched DIMMS within DIMM group C 15 invalid memory configuration mismatched DIMMS within DIMM group X C 16 invalid memory configuration only registered SDRAM DIMMs are supported C 16 invalid memory configuration unsu...

Page 290: ...5 L label placement tape cartridge 6 6 LEDs 2 8 less than 75 batteries at sufficient voltage D 10 D 11 light emitting diodes See LEDs cache has been disabled D 5 line voltage 2 5 Linux event list messages 4 17 kernel panic 4 17 recovery software 3 7 technical support information required 1 24 locating information HP resources A 1 in this guide 1 18 locked SCSI bus detected C 44 C 48 log reinitiali...

Page 291: ...1 C 23 C 24 C 32 problems 1 11 1 14 2 17 2 18 2 19 ran out of 2 18 test error codes B 3 B 4 testing 2 19 unrecognized 2 18 2 19 memory address error C 14 memory address test failed B 4 memory configurtion warning C 18 memory detection failure C 18 memory device failure C 21 memory error C 14 memory installation error C 18 memory machine ID test failed B 3 memory size error C 10 memory system ROM c...

Page 292: ...re See Novell NetWare network access configuring ASR 2 for 5 10 connection problems 2 42 controller problems 2 41 corrupted driver files 2 41 2 42 interface fault recovery tracking defined 5 19 topology map 6 6 network controller troubleshooting 2 42 network interface card configuration failed B 11 network interface card external failed B 11 network interface card external loopback failed B 11 net...

Page 293: ...ator status D 4 obsolete data was flushed accelerator status D 4 one or more drives is unable to support redundant controller operation D 13 online networks support on A 2 online spare memory configuration bank C insufficient for bank A C 19 online spare memory configuration bank C insufficient for bank B C 19 online spare memory configuration bank A does not match bank C C 18 online spare memory ...

Page 294: ...rity 5 15 POST error messages C 35 password has been cleared C 35 password is cleared C 35 PCI event list messages 4 16 failure 4 16 hot plug problems 2 17 PCI boards not found C 12 POST error messages C 12 PCI comport invalid C 11 PCI config slot mismatch C 11 PCI config slot mismatch not found C 12 PCI configuration slot mismatch device found C 12 PCI devices configuration error C 5 C 7 C 11 C 1...

Page 295: ...2 C 52 non numeric series C 2 non system disk error C 5 NVRAM C 4 C 11 C 34 parallel port C 27 parity errors C 5 password C 35 PCI boards C 12 PCI configuration C 5 C 7 C 11 C 12 PCI Hot Plug C 6 C 43 port address conflict error C 27 power supply C 42 C 43 C 45 C 46 PPM C 4 C 20 C 21 C 22 C 23 processors C 2 C 4 C 6 C 13 C 20 C 21 C 22 C 23 C 31 C 32 recording 1 12 resume F1 key C 6 ROM 5 4 C 4 C ...

Page 296: ...ed error status C 45 power up defined xii power on password deleting through switch 2 36 PPM Processor Power Module event list messages 4 16 failed 2 17 C 21 failure 4 16 invalid C 20 invalid VRM C 20 lost redundancy C 21 C 22 no redundancy 2 17 not installed C 21 POST error messages C 4 C 20 C 21 C 22 C 23 problems 1 8 1 11 1 14 2 16 2 17 test error codes B 5 testing 1 14 2 16 VRM lost redundancy...

Page 297: ...ulty 2 14 2 15 mixing 2 14 POST error messages C 2 C 4 C 6 C 13 C 20 C 21 C 22 C 23 C 31 C 32 problem prevention 6 3 problems 1 14 2 14 support 2 16 switches and jumpers 2 16 terminator boards 6 3 6 6 test error codes B 2 testing 2 14 2 15 2 16 unsupported system halted C 6 programmable timer load data test failed B 2 ProLiant BL servers 1 9 1 10 1 11 ProLiant DL servers 1 6 1 7 1 8 ProLiant Essen...

Page 298: ...ted C 41 refresh detect test failed B 2 registration A 10 reloading software 3 6 Remote Insight Board See Remote Insight Board PCI Remote Insight Board PCI A 8 Remote Insight Lights Out Edition A 7 remote management A 7 Remote ROM Flash Utility errors 3 10 requirements 3 9 reserve information sector See RIS Resource Paqs A 4 resources additional products A 9 BL e Class systems A 12 care and mainte...

Page 299: ...era and SCO operating systems screen blank 2 35 2 36 screwdriver symbol 2 2 SCSI bus cabling error D 17 D 19 door alert D 17 fan errors D 18 D 19 firmware unsupported D 18 overheating D 18 power supply failure D 17 SCSI cable error detected C 47 SCSI cable POST error messages C 44 C 45 C 47 C 48 SCSI controller failure C 47 SCSI controller test failed B 14 B 15 SCSI controller POST error messages ...

Page 300: ...blems 1 6 1 7 1 8 1 9 1 10 1 11 1 12 1 13 1 14 2 5 2 6 2 7 2 8 2 9 2 10 2 11 2 12 2 16 changes problem prevention 6 2 failure backup plan 6 5 maintenance Integration Maintenance Utility 6 3 maintenance suggestions 6 5 management website 4 8 naming conventions 6 5 periodic visual check 6 7 powering down 1 3 shutdown procedure 1 3 software updates Integration Maintenance Utility 6 3 6 4 server blade...

Page 301: ... drive array new logical drive s attachment detected C 52 slot X drive array not configured C 63 slot X drive array obsolete data found in array accelerator C 58 slot X drive array option ROM is not programmed correctly C 57 slot X drive array optional SIMM failure detected C 52 slot X drive array physical drive position change s detected C 52 slot X drive array ProLiant drive storage enclosure pr...

Page 302: ...2 snoop rules SRAM failure C 22 soft firmware upgrade required D 16 SoftPaqs accessing A 4 described A 4 resources A 9 software clustering 3 9 error recovery ASR 2 5 5 5 8 NetWare installation 3 4 operating system recovery 3 7 problems 3 8 reconfiguring 3 6 reloading 3 6 restoring 3 15 service pack 3 3 updating A 2 A 4 updating precaution 6 5 updating Integration Maintenance Utility 6 3 6 4 spare ...

Page 303: ...n error detected D 19 swapped cables or configuration error detected a drive rearrangement was attempted while an expand operation was running D 20 swapped cables or configuration error detected an unsupported drive arrangement was attempted D 20 swapped cables or configuration error detected the cables appear to be interchanged D 20 swapped cables or configuration error detected the configuration...

Page 304: ...or reading 2 32 error writing 2 31 lost leader 2 32 write protection 2 32 tape drives cleaning 2 31 6 6 6 13 damage preventing 6 13 DAT drives See DAT drives DLT drives See DLT drives drivers 2 34 head clog error 6 13 label placement 6 6 problems 2 31 2 32 2 33 2 34 tape cartridges See tape cartridges test error codes B 15 TaskSmart servers 1 6 1 7 1 8 technical information A 3 technical support B...

Page 305: ...SCSI hard drives B 13 serial parallel interface boards B 9 system board B 2 B 9 tape drives B 15 video B 7 testing a device 2 12 the bootstrap processor is not the lowest stepping processor in the system C 32 the computer cover has been removed since last system start up C 36 the password has been cleared C 35 the password is cleared C 35 the redundant controllers installed are not the same model ...

Page 306: ...erating systems unknown disable code D 24 unrecoverable read error D 24 unsupported processor detected C 22 C 32 unsupported processor detected system halted C 6 unsupported virtual mode disk operation C 47 updating operating system 3 5 UPS uninterruptible power supply batteries optimal temperature 2 8 batteries warning 2 8 battery 2 8 circuit breaker or fuse 2 8 connection problems 2 8 failure 2 ...

Page 307: ...4 warning a type 2 header PCI device has been detected C 7 warranty alert accelerator status D 4 warranty information obtaining A 3 websites ActiveAnswers A 3 ActiveUpdate A 2 Ask Compaq A 3 clusters 3 9 HP A 2 iLO A 9 maintenance and service guides A 2 operating system support matrix A 10 PaqFax A 3 power calculator A 10 Rapid Deployment Pack A 5 registration A 10 Resource Paq A 4 ROMPaq 3 11 ser...

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