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HP ProLiant XL730f Gen9 Server User And Maintenance Manual Download Page 66

 

Support and other resources  66 

•

 

Subscription Service/Support Alerts (

http://www.hpe.com/support/e-updates

) 

•

 

Software Depot (

http://www.hpe.com/support/softwaredepot

) 

•

 

Customer Self Repair (

http://www.hpe.com/support/selfrepair

) 

•

 

Insight Remote Support (

http://www.hpe.com/info/insightremotesupport/docs

) 

 

Remote support 

Remote support is available with supported devices as part of your warranty or contractual support 

agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event 

notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your 

product's service level. Hewlett Packard Enterprise strongly recommends that you register your device for 

remote support.   
If your product includes additional remote support details, use search to locate that information.   

Remote support and Proactive Care information

 

HPE Get Connected (

http://www.hpe.com/services/getconnected

) 

HPE Proactive Care services (

http://www.hpe.com/services/proactivecare

) 

HPE Proactive Care service: Supported products list 

(

http://www.hpe.com/services/proactivecaresupportedproducts

) 

HPE Proactive Care advanced service: Supported products list 

(

http://www.hpe.com/services/proactivecareadvancedsupportedproducts

) 

Proactive Care customer information

 

Proactive Care central (

http://www.hpe.com/services/proactivecarecentral

) 

Proactive Care service activation (

http://www.hpe.com/services/proactivecarecentralgetstarted

) 

Summary of Contents for ProLiant XL730f Gen9 Server

Page 1: ...guide describes identification and maintenance procedures and specifications and requirements for hardware components and software Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions Part Number 799163 003a October 2016 Edition 5 ...

Page 2: ...anty Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside Hewlett Packard Enterprise website Microsoft Windows and Windows Server are either registered trademarks...

Page 3: ...erver mode 18 HPE iLO 18 Active Health System 18 iLO RESTful API support 19 Integrated Management Log 19 HPE Insight Remote Support 19 HPE ProLiant Pre boot Health Summary 20 Insight Diagnostics 21 Insight Diagnostics survey functionality 21 Intelligent Provisioning 21 Erase Utility 21 Scripting Toolkit for Windows and Linux 22 Service Pack for ProLiant 22 HP Smart Update Manager 22 UEFI System Ut...

Page 4: ...arnings and cautions 38 Preparation procedures 38 Server blank 38 Power supply 39 Drive cage 40 Drive 41 Front panel I O board 42 I O slot card 44 Memory options 45 SmartMemory 46 Memory subsystem architecture 46 Single dual and quad rank DIMMs 46 DIMM identification 47 Memory configurations 47 General DIMM slot population guidelines 48 DIMM tool location 49 Replacing the DIMM 49 Removing and repl...

Page 5: ...tatic discharge 63 Specifications 64 Environmental specifications 64 Server specifications 64 Support and other resources 65 Accessing Hewlett Packard Enterprise Support 65 Information to collect 65 Accessing updates 65 Websites 65 Remote support 66 Acronyms and abbreviations 67 Documentation feedback 69 Index 70 ...

Page 6: ...s in standby Off No power present 5 Health LED Solid green Normal Flashing green 1 Hz cycle per sec iLO is rebooting Flashing amber System degraded Flashing red 1 Hz cycle per sec System is critical 6 iLO 4 link activity LED Solid green Link to network Flashing green 1 Hz cycle per sec Network active Off No network activity 7 UID LED button Solid blue Activated Flashing blue 1 Hz cycle per sec Rem...

Page 7: ...onents Item Description 1 FlexibleLOM connector port 2 2 FlexibleLOM connector port 1 3 FlexibleLOM mezzanine board 4 System battery 5 Processor 1 socket 6 Processor 1 DIMM slots 7 Processor 2 socket 8 Processor 2 DIMM slots 9 12 pin power supply connector 10 Personality board 11 Power supply 12 RPS connector 13 SATA connector 14 iLO NIC connector 15 I O slot card 16 DIMM tool 17 FPIO boards ...

Page 8: ...Component identification 8 Server numbering in rack Serial label pull tab ...

Page 9: ...DIMM slot locations DIMM slots are numbered sequentially 1 through 8 for each processor The supported AMP modes use the alpha assignments for population order and the slot numbers designate the DIMM slot ID for spare replacement ...

Page 10: ...on through iLO This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode Before proceeding verify that the server is in standby mode by observing that the system power LED is amber Using a virtual power button selection through iLO The following options are available when using a virtual power button selection through iLO Momentary press Si...

Page 11: ...ver when removing it from the rack CAUTION To avoid damage to the server faceplate remove the server by pulling forward with the release handle CAUTION Always install a server or server blank in each slot in the rack Failure to do so results in improper airflow that can lead to a decrease in thermal performance To remove the component 1 Power down the server on page 10 ...

Page 12: ...e server Remove the access panel To remove the component 1 Power down the server on page 10 2 Disconnect all peripheral cables from the server 3 Remove the server on page 11 4 Remove the access panel a Press the button to release the access panel latch b Slide the access panel back about 1 5 cm 0 5 in ...

Page 13: ... allow the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause ESD CAUTION Do not operate the server with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to ther...

Page 14: ...Operations 14 2 Slide the access panel toward the front of the server The access panel locks into position ...

Page 15: ...erver locking lever on the right Servers installed in the right of the rack are installed upside down with the access panel on the bottom and the server locking lever on the left To install the component 1 Line up the grooves on the server with the grooves on the rack and then slide the server into the rack 2 Close the handle 3 Close the server locking lever which engages the water wall Powering u...

Page 16: ... Intelligent Provisioning User Guide and online help To install an operating system on the server use one of the following methods Manual installation Insert the operating system CD into the USB attached DVD ROM drive user provided and reboot the node You must download the Service Pack for ProLiant from the SPP download site http www hpe com servers spp download and create SPP media so that you ca...

Page 17: ...etup 17 Registering the server To experience quicker service and more efficient support register the product at the Hewlett Packard Enterprise Product Registration website http www hpe com info register ...

Page 18: ...ine and Offline Erase Utility on page 21 Offline Scripting Toolkit for Windows and Linux on page 22 Online Service Pack for ProLiant on page 22 Online and Offline HP Smart Update Manager on page 22 Online and Offline HPE UEFI System Utilities UEFI System Utilities on page 23 Offline HPE Smart Storage Administrator on page 26 Online and Offline FWUPDATE utility on page 28 Offline HPE iLO iLO is a r...

Page 19: ...UT POST DELETE and PATCH to submit or return JSON formatted data with iLO web server HPE iLO 4 2 30 and later is Redfish 1 0 conformant while remaining backward compatible with the existing iLO RESTful API HPE iLO 4 supports the iLO RESTful API with ProLiant Gen8 and later servers For more information about the iLO RESTful API see the Hewlett Packard Enterprise website http www hpe com info restfu...

Page 20: ...ver or rack to communicate directly to Insight Online without the need to set up an Insight Remote Support centralized Hosting Device in your local environment Insight Online will be your primary interface for remote support information For more information see the product documentation on the Hewlett Packard Enterprise website http www hpe com info insightremotesupport docs Insight Online HPE Ins...

Page 21: ... a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes Survey functionality is installed with every Intelligent Provisioning assisted Insight Diagnostics installation or it can be installed through the SPP Service Pack for ProLiant on page 22 Intelligent Provisioning Intelli...

Page 22: ... documentation that describes how to apply these tools to build an automated server deployment process The Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each deployment making it possible to scale rapi...

Page 23: ...boot environments such as the Embedded UEFI Shell and Intelligent Provisioning For more information see the UEFI System Utilities user guide for your product on the Hewlett Packard Enterprise website http www hpe com info UEFI docs To access mobile ready online help for the UEFI System Utilities and UEFI Shell scan the QR code at the bottom of the screen For on screen help press the F1 key Using U...

Page 24: ... all configuration settings to the factory default settings or you can restore and use the system default configuration settings You can also configure default settings as necessary and then save the configuration as the custom default configuration When the system loads the default settings it uses the custom default settings instead of the factory defaults Secure Boot configuration Secure Boot i...

Page 25: ...mbedded Diagnostics option in the ROM The Embedded Diagnostics option can run comprehensive diagnostics of the server hardware including processors memory drives and other server components For more information on the Embedded Diagnostics option see the UEFI System Utilities user guide for your server on the Hewlett Packard Enterprise website http www hpe com info UEFI docs iLO RESTful API support...

Page 26: ...line array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab For supported controllers provides access to additional features For more information about HPE SSA see the Hewlett Packard Enterprise website http www hpe com servers ssa Automatic Server Recovery ASR i...

Page 27: ...ith the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM the flashing mechanism writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure whil...

Page 28: ...enu see the UEFI System Utilities user guide for your product on the Hewlett Packard Enterprise website http www hpe com info UEFI docs FWUpdate command from within the Embedded UEFI Shell For systems configured in either boot mode update the firmware 1 Access the System ROM Flash Binary component for your server from the Hewlett Packard Enterprise Support Center website http www hpe com support h...

Page 29: ... Smart Component allows the user to update firmware on remote servers from a central location This remote deployment capability eliminates the need for the user to be physically present at the server to perform a firmware update Drivers IMPORTANT Always perform a backup before installing or updating device drivers The server includes new hardware that may not have driver support on all OS installa...

Page 30: ...www hpe com info enterprise docs Systems Insight Manager User Guide Version Control Agent User Guide Version Control Repository Manager User Guide To locate the documents do the following 1 Select Insight Management from the available options in Products and Solutions 2 Select Version Control from the available options in Models Subcategories 3 Locate and download the latest document Operating sys...

Page 31: ...ite http www hpe com services consulting Change control and proactive notification Hewlett Packard Enterprise offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of the following Upcoming hardware and software changes Bulletins Patches Let us know what Hewlett Packard Enterprise commercial products you own and we will send you the latest updates to keep yo...

Page 32: ... Gen9_TSG_es German http www hpe com support Gen9_TSG_de Japanese http www hpe com support Gen9_TSG_ja Simplified Chinese http www hpe com support Gen9_TSG_zh_cn The HPE ProLiant Gen9 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select...

Page 33: ... day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the Hewlett Packard Enterprise Support Center and a technician will help you over the telephone Hewlett Packard Enterprise specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterp...

Page 34: ...4784 001 No3 2 Front panel I O assembly 784667 001 No3 3 HPE Flex Fabric 40Gb 544 A8L Adapter 780157 001 Mandatory1 4 Drives a 80GB 6G 2 5 SATA VE SSD 744690 001 Optional2 b 120GB 6G 2 5 SATA VE SSD 745920 001 Optional2 c 240GB 6G 2 5 SATA VE SSD 789355 001 Optional2 d 480GB 6G 2 5 SATA VE SSD 789360 001 Optional2 e 960GB 6G 2 5 SATA VE SSD 789365 001 Optional2 5 I O slot card 784668 001 Optional2...

Page 35: ...th jacket 835615 001 No3 p Intel Xeon E5 2697v4 18C 2 3GHz 145W with jacket 835616 001 No3 q Intel Xeon E5 2698v4 20C 2 2GHz 135W with jacket 835617 001 No3 r Intel Xeon E5 2699v4 22C 2 2GHz 145W with jacket 835618 001 No3 8 DIMMs a PC4 2133P R 8GB 2Rx4 with heat spreader and clips 784671 001 Optional2 b PC4 2133P R 16GB 2Rx4 with heat spreader and clips 784672 001 Optional2 c PC4 2400T R 8 GB 1Gx...

Page 36: ...rvice 2 Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that Hewlett Packard Enterprise replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product 3 No Some Hewlett Packard Enterprise parts are not designed for customer self repair In or...

Page 37: ...ded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions This symbol indicates the presence of hazardous energy circuits or electric shock hazards Re...

Page 38: ...earthed electrical outlet that is easily accessible at all times Disconnect the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the rack CAUTION Do not operate the rack for long periods wit...

Page 39: ...cedure Power supply CAUTION Replace all cut cable ties during a removal and replacement procedure Failure to do so results in improper airflow that can lead to thermal damage To remove the component 1 Power down the server on page 10 2 Disconnect all peripheral cables from the server 3 Remove the server on page 11 4 Remove the access panel on page 12 ...

Page 40: ...al procedure Drive cage IMPORTANT The drive cage is not compatible with the HPE Infiniband 544 FlexibleLOM adapter The adapter will cause physical interference preventing installation of the drive cage To remove the component 1 Power down the server on page 10 2 Disconnect all peripheral cables from the server 3 Remove the server on page 11 4 Remove the access panel on page 12 ...

Page 41: ...re Drive To remove the component 1 Power down the server on page 10 2 Disconnect all peripheral cables from the server 3 Remove the server on page 11 4 Remove the access panel on page 12 5 Remove the drive cage Drive cage on page 40 6 Remove the drive from the drive cage To replace the component 1 Install the drive ...

Page 42: ...rive cables 2 Install the drive cage 3 Install the access panel on page 13 4 Install the server Installing the server on page 15 5 Connect peripheral devices to the server 6 Power up the server Powering up the server on page 15 Front panel I O board CAUTION Replace all cut cable ties during a removal and replacement procedure Failure to do so results in improper airflow that can lead to thermal da...

Page 43: ...ct all peripheral cables from the server 3 Remove the server on page 11 4 Remove the access panel on page 12 5 Remove the three screws securing the drive cage to the server and then remove the drive cage 6 Disconnect the I O cable Use a small slender screwdriver to lift the front panel I O board cable guard ...

Page 44: ...ponent reverse the removal procedure I O slot card To remove the component 1 Power down the server on page 10 2 Disconnect all peripheral cables from the server 3 Remove the server on page 11 4 Remove the access panel on page 12 5 Disconnect the NIC Y cable 6 Remove the I O slot card assembly ...

Page 45: ... Single Rank x8 DDR4 2400 o HPE 16 GB 1x16 GB Single Rank x4 DDR4 2400 o HPE 32 GB 1x32 GB Dual Rank x4 DDR4 2400 The server supports the following DIMM speeds Single and dual rank PC4 2133 DDR4 2133 RDIMMs operating at up to 2133 MT s with Intel Xeon E5 2600 v3 processors Single and dual rank PC4 2133 DDR4 2133 RDIMMs operating at up to 2400 MT s with Intel Xeon E5 2600 v4 processors Speed and ca...

Page 46: ...is server are identified by number and by letter Letters identify the population order Slot numbers indicate the DIMM slot ID for spare replacement Single dual and quad rank DIMMs To understand and configure memory protection modes properly an understanding of single dual and quad rank DIMMs is helpful Some DIMM configuration requirements are based on these classifications A single rank DIMM has o...

Page 47: ...ver supports the following AMP modes Advanced ECC Provides up to 4 bit error correction and enhanced performance over Lockstep mode This mode is the default option for this server Online spare memory Provides protection against failing or degraded DIMMs Certain memory is reserved as spare and automatic failover to spare memory occurs when the system detects a DIMM that is degrading This allows DIM...

Page 48: ...graded DIMMs by reducing the likelihood of uncorrected memory errors This protection is available without any operating system support Online spare memory protection dedicates one rank of each memory channel for use as spare memory The remaining ranks are available for OS and application use If correctable memory errors occur at a rate higher than a specific threshold on any of the non spare ranks...

Page 49: ...ated channel must have a spare rank A single dual rank DIMM is not a valid configuration Population order For memory configurations with a single processor or multiple processors populate the DIMM slots sequentially in alphabetical order A through H After installing the DIMMs use UEFI System Utilities on page 23 to configure supported AMP modes DIMM tool location The DIMM tool is used to open and ...

Page 50: ...Removal and replacement procedures 50 o E5 2600 v3 processor o E5 2600 v4 processor 6 Using the DIMM tool remove the DIMM ...

Page 51: ...rsonal injury from hot surfaces allow the heatsink to cool before touching it CAUTION To avoid damage to the heatsink do not touch the edge where the heatsink aligns with the water wall To remove the component 1 Power down the server on page 10 2 Disconnect all peripheral cables from the server 3 Remove the server on page 11 4 Remove the access panel on page 12 5 Remove the processor heatsink ...

Page 52: ...rsonal injury from hot surfaces allow the drives and the internal system components to cool before touching them IMPORTANT Processor socket 1 must be populated at all times or the server does not function To remove the component 1 Power down the server on page 10 2 Disconnect all peripheral cables from the server 3 Remove the server on page 11 4 Remove the access panel on page 12 ...

Page 53: ...Removal and replacement procedures 53 5 Remove the heatsink 6 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket ...

Page 54: ...tact area To replace the component CAUTION To avoid damage to the system board processor socket and screws do not overtighten the heatsink screws 1 Install the processor Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED...

Page 55: ... socket CAUTION Do not press down on the processor Pressing down on the processor might damage the processor socket and the system board Press only in the area indicated on the processor retaining bracket 3 Press and hold the processor retaining bracket in place and then close each processor locking lever Press only in the area indicated on the processor retaining bracket 4 Clean the old thermal g...

Page 56: ...ttery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 70 C 158 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product IMPORTANT Replacing the sy...

Page 57: ...nt procedures 57 6 Remove the battery To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Page 58: ...Cabling 58 Cabling NIC Y Cable routing Connectors Item Description 1 Front I O mezzanine network connector 2 Rear I O mezzanine network connector ...

Page 59: ...Description 3 Rear cable bulkhead FPIO Cable routing Connectors Item Description 1 Front panel assembly connector 2 Rear panel assembly connector 3 Front I O mezzanine FPIO connector 4 Rear I O mezzanine FPIO connector ...

Page 60: ...Cabling 60 FlexibleLOM Cable routing Connectors Item Description 1 Front FlexibleLOM 2 Rear FlexibleLOM 3 Rear cable bulkhead inside 4 Rear cable bulkhead outside ...

Page 61: ...g Warranties Regulatory information Safety and regulatory compliance For important safety environmental and regulatory information see Safety and Compliance Information for Server Storage Power Networking and Rack Products available at the Hewlett Packard Enterprise website http www hpe com support Safety Compliance EnterpriseProducts Belarus Kazakhstan Russia marking Manufacturer and Local Repres...

Page 62: ...clude YWW where Y indicates the year counting from within each new decade with 2000 as the starting point for example 238 2 for 2002 and 38 for the week of September 9 In addition 2010 is indicated by 0 2011 by 1 2012 by 2 2013 by 3 and so forth YYWW where YY indicates the year using a base year of 2000 for example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content de...

Page 63: ...ic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance i...

Page 64: ...g 10 to 90 Non operating 5 to 95 All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Server specifications Specification Value Height ...

Page 65: ...cumentation to identify the recommended software update method To download product updates go to either of the following o Hewlett Packard Enterprise Support Center Get connected with updates page http www hpe com support e updates o Software Depot website http www hpe com support softwaredepot To view and update your entitlements and to link your contracts and warranties with your profile go to t...

Page 66: ...uct s service level Hewlett Packard Enterprise strongly recommends that you register your device for remote support If your product includes additional remote support details use search to locate that information Remote support and Proactive Care information HPE Get Connected http www hpe com services getconnected HPE Proactive Care services http www hpe com services proactivecare HPE Proactive Ca...

Page 67: ...CM chassis management CSR Customer Self Repair ESD electrostatic discharge ID identification iLO Integrated Lights Out PCA printed circuit assembly POST Power On Self Test RBSU ROM Based Setup Utility RPS redundant power supply SATA serial ATA SPP Service Pack for ProLiant SUV serial USB video ...

Page 68: ...Acronyms and abbreviations 68 UEFI Unified Extensible Firmware Interface UID unit identification ...

Page 69: ...tion send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page ...

Page 70: ...1 drive cage options 40 drivers 29 E electrical 37 63 electrostatic discharge 37 63 embedded diagnostics UEFI 25 embedded UEFI diagnostics 25 embedded UEFI shell 25 environmental specifications 64 Erase Utility 18 21 error messages 32 EuroAsian Economic Commission 61 European Union notice 61 external USB functionality 27 F Federal Communications Commission FCC notice 61 firmware 27 29 firmware upd...

Page 71: ...number 25 registering the product 17 registering the server 17 regulatory compliance information 61 regulatory compliance notices 61 62 regulatory information 61 removal and replacement procedures 10 11 12 13 37 38 39 40 41 42 44 49 51 56 replacement procedures 37 required tools 37 resources 65 RoHS 62 ROM legacy USB support 26 ROMPaq utility 27 S safety considerations 37 61 63 safety information ...

Page 72: ...es deployment 18 22 V VCA Version Control Agent 30 VCRM Version Control Repository Manager 30 Version Control Agent VCA 30 Version Control Repository Manager VCRM 30 Virtual Power button 10 W warnings 38 warranty 33 61 warranty information 61 website Hewlett Packard Enterprise 65 ...

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