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HP ProLiant TM200, Maintenance And Service Manual

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HP ProLiant TM200 Maintenance And Service Manual Download Page 77

Acronyms and abbreviations

ABEND

abnormal end

ASR

Automatic Server Recovery

CSR

Customer Self Repair

ESD

electrostatic discharge

ETY

entry (HPE Entry drive family)

HPE SIM

HPE Systems Insight Manager

iLO

Integrated Lights-Out

IML

Integrated Management Log

LFF

large form factor

MDL

midline (HPE Midline drive family)

NVRAM

nonvolatile memory

POST

Power-On Self-Test

QR code

quick response code

RBSU

ROM-Based Setup Utility

REACH

Registration, Evaluation, Authorization, Restriction of Chemicals (European Union chemical regulatory
framework)

RoHS

Restriction of Hazardous Substances

SATA

serial ATA

Acronyms and abbreviations

77

Summary of Contents for ProLiant TM200

Page 1: ...nance procedures diagnostic tools specifications and requirements for hardware components and software This guide is for an experienced service technician Hewlett Packard Enterprise assumes that you are qualified in the servicing of computer equipment and are trained in recognizing hazards in servers and storage systems and are familiar with weight and stability precautions ...

Page 2: ...session use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for ...

Page 3: ...ddle frame 29 Prepare the server for operation 31 Install the middle frame 32 Connect the drive SATA power Y cables 35 Install the server drive assemblies 36 Install the communication board 37 Install the access panel 39 Install the server on the mounting docking hardware 40 Install the server in the cradle 40 Install the server in the wall mount 41 Install the server on the storage expansion unit...

Page 4: ...mbedded Diagnostics option 60 Re entering the server serial number and product ID 60 Insight Diagnostics 61 USB support 61 External USB functionality 62 Automatic Server Recovery 62 Component identification 63 Front panel components 63 Front panel LEDs and button 63 Front panel LED power fault codes 64 Rear panel components 64 Rear panel LEDs and button 65 Dock connector for the storage expansion ...

Page 5: ...74 Accessing Hewlett Packard Enterprise Support 74 Accessing updates 74 Customer self repair 74 Remote support 75 Warranty information 75 Regulatory information 76 Documentation feedback 76 Acronyms and abbreviations 77 Contents 5 ...

Page 6: ...e within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in Hewlett Packard Enterprise billing you for the replacement With a customer self repair Hewlett Packard Enterprise will pay all shipping and part return costs and determine the couri...

Page 7: ...t Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica Hewlett Packard Enterprise o un centro di servizi o di assistenza Hewlett Packard Enterprise identifica il guasto come riparabile mediante un ricambio CSR Hewlett Packard Enterprise lo spedirà direttamente al cliente per la sostituzion...

Page 8: ...en muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet CSR Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar Wenn Sie Hilfe ...

Page 9: ...entes CSR Hewlett Packard Enterprise especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise En aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise deberá hacerlo en el periodo de tiempo especificado normalmente cinco días laborables Los componentes defectuosos deberán devolverse con toda la documentación relacionada y ...

Page 10: ...eretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise Informatie over Service Partners vindt u op de Hewlett Packard Enterprise website Garantieservice Parts Only Het is mogelijk dat de Hewlett Pack...

Page 11: ...o correspondente no material de transporte fornecido Caso não o faça a Hewlett Packard Enterprise poderá cobrar a reposição Para as peças de reparo feito pelo cliente a Hewlett Packard Enterprise paga todas as despesas de transporte e de devolução da peça e determina a transportadora serviço postal a ser utilizado Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett...

Page 12: ...12 Customer self repair ...

Page 13: ...Customer self repair 13 ...

Page 14: ...14 Customer self repair ...

Page 15: ...5e cables 2 858010 001 Mandatory1 3 Server fan 858017 001 Mandatory1 4 DIMMs a 8 GB dual rank x8 PC4 2133P E 819800 001 Mandatory1 b 16 GB single rank x4 PC4 2400T R 819411 001 Mandatory1 c 16 GB dual rank x8 PC4 2133P E 819801 001 Mandatory1 d 32 GB dual rank x4 PC4 2400T R 819412 001 Mandatory1 5 System board assembly a System board assembly with 2 20 GHz 4C Intel Xeon D 1518 processor 869600 00...

Page 16: ...prise parts are not designed for customer self repair In order to satisfy the customer warranty Hewlett Packard Enterprise requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog 1Obligatoire Pièces pour lesquelles le client doit procéder lui même aux réparations Si vous demandez à Hewlett Packard Enterprise de procéder au rem...

Page 17: ...precisa que Hewlett Packard Enterprise realice su sustitución puede o no conllevar costes adicionales dependiendo del tipo de servicio de garantía correspondiente al producto 3No Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario Para que el usuario haga valer su garantía Hewlett Packard Enterprise pone como condición que un proveedor ...

Page 18: ...18 Illustrated parts catalog ...

Page 19: ...The following symbols might be found on the equipment to indicate the presence of potentially hazardous conditions This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified pe...

Page 20: ...e connected to the VGA port on the rear panel WARNING To reduce the risk of any serious safety issues do not install or remove the equipment The installation and maintenance of this equipment must be carried out by qualified or approved personnel Refer all maintenance upgrades and servicing to an authorized reseller or an authorized service provider WARNING To reduce the risk of personal injury fr...

Page 21: ...l server data and programs Procedure Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for more than four seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and th...

Page 22: ...equisites Before you perform this procedure make sure that you have a No 2 Phillips screwdriver available Procedure 1 Hold the top side of the server and the bottom side of the storage expansion unit and then carefully turn the assembly over to access the bottom side of the storage expansion unit 2 Remove the server from the storage expansion unit 22 Remove the server from the wall mount ...

Page 23: ...ght position e Remove the server from the storage expansion unit 1 1 2 2 Remove the access panel Prerequisites Before you perform this procedure make sure that you have a No 2 Phillips screwdriver available Procedure 1 Loosen the captive screws 2 Slide the access panel toward the front of the server and then lift it from the server Remove the access panel 23 ...

Page 24: ... surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause ESD CAUTION To prevent improper cooling and thermal damage do not operate the server with the access panel and the M 2 SSD compartment cover open or removed P...

Page 25: ...1 1 2 2 Remove the RJ 45 port spacer Retain the blank for later use 3 Remove the communication board Removal and replacement procedures 25 ...

Page 26: ...then disconnect the cables from the system board b Release the SATA cables from the middle frame cable tabs 1 2 2 1 3 4 2 Remove the drive 2 assembly and then remove the drive 1 assembly by performing the same procedure a Loosen the captive screws b To release the drive cage from the middle frame pull the tab towards the front end of server and then lift the drive assembly from the system board c ...

Page 27: ...re you perform this procedure make sure that you have a T 15 Torx screwdriver available Procedure 1 Disconnect the drive 1 SATA power Y cable a If the drive 1 SATA connector is still connected press and hold the release button and then disconnect it from the system board b Remove the drive 1 power cable clip screw and then remove the clip c Disconnect the drive 1 power connector Disconnect the dri...

Page 28: ... 1 2 3 4 5 Disconnect the drive SATA power Y cables Prerequisites Before you perform this procedure make sure that you have a T 15 Torx screwdriver available Procedure 1 Disconnect the drive 1 SATA power Y cable a If the drive 1 SATA connector is still connected press and hold the release button and then disconnect it from the system board b Remove the drive 1 power cable clip screw and then remov...

Page 29: ... system board b Remove the drive 2 power cable clip screw and then remove the clip c Disconnect the drive 2 power connector 1 2 3 4 5 Remove the middle frame Prerequisites Before you perform this procedure make sure that you have the following tools available T 15 Torx screwdriver Flathead screwdriver Procedure 1 Remove the RJ 45 port bracket Remove the middle frame 29 ...

Page 30: ...in the bracket and screws for later use 1 2 3 2 Remove the RJ 45 port blank Retain the blank for later use 3 Remove the RJ 11 port blank Retain the blank for later use 30 Removal and replacement procedures ...

Page 31: ... from the system board 1 1 1 1 1 1 2 Prepare the server for operation Procedure 1 Depending on what hardware was replaced do one or more of the following a If removed install the middle frame b If removed connect the drive SATA power Y cables c If removed install the server drive assemblies Prepare the server for operation 31 ...

Page 32: ... to the server 5 Connect the power adapter to the server and then connect the power cord to the AC source 6 Secure the power cord and rear panel cables based on the standard cable management practices 7 Power up the server Install the middle frame Prerequisites Before you perform this procedure make sure that you have the following tools available T 15 Torx screwdriver Flathead screwdriver Procedu...

Page 33: ...1 2 3 4 5 6 3 Install the remaining screws and standoffs on the middle frame 1 1 1 2 2 4 Install the RJ 11 port blank Removal and replacement procedures 33 ...

Page 34: ...tall the RJ 45 port blank 6 Align the RJ 45 port bracket to the middle frame 7 Install the RJ 45 port bracket screws according to the numbering indicated on the bracket 34 Removal and replacement procedures ...

Page 35: ...TA power Y cable a Connect the cable to the drive 2 SATA connector b Connect the cable to the drive 2 power connector c Secure the power cable with the clip 1 2 3 4 2 Connect the drive 1 SATA power Y cable a Connect the cable to the drive 1 SATA connector b Connect the cable to the drive 2 power connector c Secure the power cable with the clip Connect the drive SATA power Y cables 35 ...

Page 36: ... cable to the drive b There is a chance that the drive power cable might have been dislodged when the SATA cable was connected to the drive Verify that the power cable is still securely connected to the system board before installing the drive on the system board c Insert the tabs on the drive carrier to their corresponding slots on the middle frame d Tighten the captive screws Installing the driv...

Page 37: ...ling the hardware option make sure that you understand the following warning and caution WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause ESD Install the...

Page 38: ... communication board to the middle frame 2 Press the front end of the communication board until it clicks into place 1 2 3 Install the RJ 45 port spacer Ensure that the spacer is flush against the rear panel surface 1 2 4 Align the RJ 45 port bracket to the middle frame 5 Install the RJ 45 port bracket screws according to the numbering indicated on the bracket 38 Removal and replacement procedures...

Page 39: ...all the access panel Prerequisites Before you perform this procedure make sure that you have a No 2 Phillips screwdriver available Procedure 1 Slide the access panel toward the rear of the server 2 Tighten the captive screws Install the access panel 39 ...

Page 40: ... 1 Place the cradle on a level sturdy surface 2 Open the latches on the cradle 3 Orient the server in a vertical position with the rear panel facing the cradle latches 4 Install the server in the cradle a Insert the two hooks on the right side of the cradle into the corresponding openings on the bottom of the server b Align and insert the two posts on the cradle into the corresponding openings on ...

Page 41: ... and insert the two posts on the wall mount into the corresponding openings on the server 4 To ensure that the retention latch fully engages with the server push the back edge of the server against the wall mount Installing the server in the wall mount when the power source location is lower than the wall mount 1 1 2 2 3 Installing the server in the wall mount when the power source location is hig...

Page 42: ...top of the storage expansion unit seat into the corresponding openings on the bottom of the server 1 1 2 This docking action attaches the server to the storage expansion unit However the assembly is NOT yet locked into place 3 Hold the top side of the server and the bottom side of the storage expansion unit and then carefully turn the assembly over to access the bottom side of the storage expansio...

Page 43: ...he storage expansion unit 3 Remove the storage expansion drives 4 Install the drives in the new storage expansion unit 5 Install the drive bay cover 6 Install the server on the new storage expansion unit 7 Prepare the server for operation Replacing a storage expansion drive Procedure 1 Prepare the server for hardware replacement 2 Remove the server from the storage expansion unit 3 Remove the stor...

Page 44: ...Open and then remove the drive bay cover 1 2 3 2 Remove the drive a Press the latch and then open the release lever b Pull the release lever to slide the drive out of the bay 1 2 Install a storage expansion drive Procedure 1 Press the latch and then open the release lever 44 Remove a storage expansion drive ...

Page 45: ...ever 1 2 Install the drive bay cover Procedure 1 Attach the drive bay cover 2 Close the drive bay cover until it clicks into place 1 2 Replacing a DIMM Procedure 1 Prepare the server for hardware replacement 2 Remove the access panel Install the drive bay cover 45 ...

Page 46: ...lign the notch on the bottom edge of the DIMM with the keyed surface of the DIMM slot and then fully press the DIMM into the slot until the latches snap back into place The DIMM slots are structured to ensure proper installation If you try to insert a DIMM but it does not fit easily into the slot you might have positioned it incorrectly Reverse the orientation of the DIMM and insert it again 46 Re...

Page 47: ...applicable to your situation If you are replacing the server drive 1 or are replacing both server drives remove both server drive assemblies If you are only replacing the server drive 2 remove only the drive 2 assembly 5 Remove the drive from the cage 6 Install the new drive in the cage 7 Install the server drive assembly 8 Prepare the server for operation Remove a server drive from the cage Prere...

Page 48: ... Procedure 1 Prepare the server for hardware replacement 2 Remove the access panel 3 If installed remove the communication board 4 Perform the step applicable to your situation If you are replacing the drive 1 SATA power Y cable or are replacing the SATA power Y cables for both server drives remove both server drive assemblies If you are only replacing the server drive 2 SATA power Y cable remove ...

Page 49: ...Y cable a Press and hold the release button on the drive 1 SATA connector and then disconnect the SATA connector b Remove the drive 1 power cable clip and then disconnect the power connector c Release the drive 1 SATA cable from the middle frame cable tabs 1 2 3 4 5 6 2 If you are replacing the server drive 2 SATA power Y cable a Press and hold the release button on the drive 1 SATA connector and ...

Page 50: ... SATA cable from the middle frame cable tabs 1 2 3 4 5 6 3 If you are replacing the SATA power Y cables for both server drives perform steps 1 and 2 Replacing the server fan Procedure 1 Prepare the server for hardware replacement 2 Remove the access panel 3 If installed remove the communication board 4 Remove the server drive assemblies 5 Remove the middle frame 6 Remove the fan 50 Replacing the s...

Page 51: ...ve the server fan Prerequisites Before you perform this procedure make sure that you have a small flat nose plier available Procedure 1 Use a small flat nose plier to disconnect the fan cable 2 Remove the fan 1 2 3 Remove the rubber caps Remove the server fan 51 ...

Page 52: ...e server fan Procedure 1 Attach the rubber caps on the new fan 2 Install the fan The fan guard side of the fan must face the ventilation slots of the chassis In this position the airflow direction marker on the fan points to the chassis exterior 3 Connect the fan cable 52 Fan parts ...

Page 53: ...ystem battery 5 Prepare the server for operation Replace the system battery Prerequisites Before you perform this procedure make sure that you have a small flat nose plier available Procedure 1 Locate the battery on the system board 2 Slightly push the metal tab and then use a small flat nose pliers to remove the system battery from its socket Replacing the system battery 53 ...

Page 54: ... Replacing the ambient temperature sensor cable Procedure 1 Prepare the server for hardware replacement 2 Remove the access panel 3 If installed remove the communication board 4 Remove the server drive 2 assembly 5 Remove the ambient temperature sensor cable 6 To replace the ambient temperature sensor cable reverse the removal procedure 7 Prepare the server for operation 54 Replacing the ambient t...

Page 55: ...the middle frame 7 Remove all DIMMs 8 Remove the ambient temperature sensor cable 9 Remove the fan 10 Remove the system board assembly 11 Install the new system board assembly 12 Install the following removed internal components a Install the server fan b Connect the ambient temperature sensor cable c Install the DIMMs d Install the middle frame e Connect the drive SATA power Y cables f Install th...

Page 56: ...ailable Procedure 1 Remove the screw on the fin base end of the heatsink 2 Remove the system board assembly 1 2 Install the system board assembly Prerequisites Before you perform this procedure make sure that you have a T 15 Torx screwdriver available Procedure 1 Install the system board assembly 56 Remove the system board assembly ...

Page 57: ...1 2 2 Secure the screw on the fin base end of the heatsink Removal and replacement procedures 57 ...

Page 58: ...aintenance on ProLiant servers and server blades To view the guide select a language English French Spanish German Japanese Simplified Chinese The HPE ProLiant Gen9 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select a language English...

Page 59: ...rprise website ProLiant Gen9 Troubleshooting Guide Volume I Troubleshooting See Troubleshooting resources Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with one minute granularity You can view recorded events in the IML in several ways including the following From within HPE SIM From within the UEFI System Utiliti...

Page 60: ...cient for typical server operations however you can modify configuration settings as needed The system prompts you for access to the UEFI System Utilities each time the system is powered up Embedded Diagnostics option The system BIOS includes an Embedded Diagnostics option in the ROM The Embedded Diagnostics option can run comprehensive diagnostics of the server hardware including processors memor...

Page 61: ...or upgrade planning standardization inventory tracking disaster recovery and maintenance Sending configuration information to another location for more in depth analysis Managing the Integrated Management Log IML In addition to system management tools service tools can resolve system problems quickly To streamline the service process and resolve problems quickly you must have the right information...

Page 62: ...ality Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for server administration configuration and diagnostic procedures For additional security external USB functionality can be disabled through USB options in UEFI System Utilities Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system err...

Page 63: ...scription Status 1 UID LED Solid blue Activated Flashing blue Remote management or firmware upgrade in progress Off Deactivated 2 Drive LED Flashing white Ongoing drive activity Off No drive activity This LED reflects the status of the drives installed in the server and in the storage expansion unit Table Continued Component identification 63 ...

Page 64: ...the storage expansion unit option kit Off No power present If the system power LED is off verify the following conditions Facility power is present The power adapter is connected to the server The power cord is attached to the adapter and is plugged into a power source When all LEDs described in this table flash simultaneously a power fault has occurred For more information see Front panel LED pow...

Page 65: ...adapter jack 1 This connector is on the communication board option 2 This connector is on the system board Rear panel LEDs and button 1 2 3 4 Item Description Status 1 NIC link LED Solid green Link exists Off No link exists 2 NIC status LED Solid green Linked to network Flashing green Network active Off No network activity Table Continued Rear panel LEDs and button 65 ...

Page 66: ...rk activity 4 iLO link LED Green Network link Off No network link Dock connector for the storage expansion unit The dock connector for the storage expansion unit installation is located on the bottom side of the server System board components 1 10 9 11 2 5 7 8 6 4 3 66 Dock connector for the storage expansion unit ...

Page 67: ...hanged On System configuration is locked S5 Off Off Power on password is enabled On Power on password is disabled S6 Off Off No function On ROM reads system configuration as invalid S3 S4 S7 S8 S9 S10 S11 and S12 Reserved You can access the redundant ROM by setting S1 S5 and S6 to On When the system maintenance S6 switch is set to the On position the system will erase all system configuration sett...

Page 68: ... Kensington security slot locations Kensington security slot in a server in the desktop position Use a Kensington cable lock Kensington security slot in a server installed in the cradle Use a Kensington cable lock 68 Kensington security slot locations ...

Page 69: ...ity slot in the wall mount Use a Kensington noncable lock or a cable lock that includes a wall mount anchor Kensington security slot in the storage expansion unit Use a Kensington cable lock Component identification 69 ...

Page 70: ...Fan locations Fan location in the server Fan location in the storage expansion unit 70 Fan locations ...

Page 71: ...abling the server and hardware options to optimize performance CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Server drive cabling 1 2 Item Description 1 Server drive 2 SATA power Y cable 2 Server drive 1 SATA power Y cable Cabling 71 ...

Page 72: ...Server fan cabling Ambient temperature sensor cabling 72 Server fan cabling ...

Page 73: ...rature of 38 7 C 101 7 F 0 to 95 Mechanical specifications Dimension Value Height with chassis rubber feet 4 85 cm 1 91 in Height without chassis rubber feet 4 50 cm 1 77 in Depth 25 40 cm 10 00 in Width 25 40 cm 10 00 in Weight approximate values Server minimum 1 55 kg 3 42 lb Server maximum 3 69 kg 8 13 lb Server with storage expansion unit minimum 4 09 kg 9 02 lb Server with storage expansion u...

Page 74: ... To download product updates Hewlett Packard Enterprise Support Center www hpe com support hpesc Hewlett Packard Enterprise Support Center Software downloads www hpe com support downloads Software Depot www hpe com support softwaredepot To subscribe to eNewsletters and alerts www hpe com support e updates To view and update your entitlements and to link your contracts and warranties with your prof...

Page 75: ...etconnected HPE Proactive Care services www hpe com services proactivecare HPE Proactive Care service Supported products list www hpe com services proactivecaresupportedproducts HPE Proactive Care advanced service Supported products list www hpe com services proactivecareadvancedsupportedproducts Proactive Care customer information Proactive Care central www hpe com services proactivecarecentral P...

Page 76: ...m info reach For Hewlett Packard Enterprise product environmental and safety information and compliance data including RoHS and REACH see www hpe com info ecodata For Hewlett Packard Enterprise environmental information including company programs product recycling and energy efficiency see www hpe com info environment Documentation feedback Hewlett Packard Enterprise is committed to providing docu...

Page 77: ...ted Lights Out IML Integrated Management Log LFF large form factor MDL midline HPE Midline drive family NVRAM nonvolatile memory POST Power On Self Test QR code quick response code RBSU ROM Based Setup Utility REACH Registration Evaluation Authorization Restriction of Chemicals European Union chemical regulatory framework RoHS Restriction of Hazardous Substances SATA serial ATA Acronyms and abbrev...

Page 78: ...SPP Service Pack for ProLiant SSD solid state device SUV serial USB video UEFI Unified Extensible Firmware Interface UID unit identification 78 Acronyms and abbreviations ...

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