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HP ProLiant ML350 Generation 4p User Manual Download Page 117

 Troubleshooting 

117 

 

General Diagnosis Flowchart 

The General Diagnosis flowchart provides a generic approach to troubleshooting. 
If you are unsure of the problem, or if the other flowcharts do not fix the 
problem, use the following flowchart. 

   

Item Refer 

to 

1 

"Symptom Information (on page 

114

)" 

2 

"Loose Connections" in the HP ProLiant Servers 
Troubleshooting Guide located on the Documentation CD or on 
the HP website (

http://www.hp.com/support

). 

3 

"Service Notifications" in the HP ProLiant Servers 
Troubleshooting Guide located on the Documentation CD or on 
the HP website (

http://www.hp.com/support

). 

4 

Server maintenance and service guide, located on the 
Documentation CD or the HP website 
(

http://www.hp.com/products/servers/platforms

) 

5 

Server user guide or setup and installation guide, located on 
the Documentation CD or the HP website 
(

http://www.hp.com/products/servers/platforms

) 

6 

• 

Server maintenance and service guide, located on the 
Documentation CD or the HP website 
(

http://www.hp.com/products/servers/platforms

) 

• 

"Hardware Problems" in the HP ProLiant Servers 
Troubleshooting Guide located on the Documentation CD or 
on the HP website (

http://www.hp.com/support

). 

7 

• 

"Server Information You Need" in the HP ProLiant Servers 
Troubleshooting Guide located on the Documentation CD or 
on the HP website (

http://www.hp.com/support

). 

• 

"Operating System Information You Need"  in the HP 
ProLiant Servers Troubleshooting Guide located on the 
Documentation CD or on the HP website 
(

http://www.hp.com/support

). 

8 

"Contacting HP Technical Support or an Authorized Reseller" in 
the HP ProLiant Servers Troubleshooting Guide located on the 
Documentation CD or on the HP website 
(

http://www.hp.com/support

). 

 

Summary of Contents for ProLiant ML350 Generation 4p

Page 1: ...HP ProLiant ML350 Generation 4p Server User Guide March 2005 First Edition Part Number 382582 001 ...

Page 2: ...echnical or editorial errors or omissions contained herein Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Linux is a U S registered trademark of Linus Torvalds HP ProLiant ML350 Generation 4p Server User Guide March 2005 First Edition Part Number 382582 001 Audience Assumptions This document is for the person who installs administers and troubleshoots serve...

Page 3: ...ions 25 Powering Up the Server 25 Powering Down the Server 25 Extending the Server from the Rack 26 Removing the Front Bezel Tower Model 27 Removing Access Panel 27 Server Setup 29 Optional Installation Services 29 Optimum Environment 30 Space and Airflow Requirements 30 Temperature Requirements 32 Power Requirements 32 Electrical Grounding Requirements 33 Rack Planning Resources 33 Rack Warnings ...

Page 4: ...tions 57 Identifying Guide Screws 58 Accessing the Removable Media Cage 58 Removing Shipping Brackets 59 Installing a Half Height or Full Height Media Device Option 60 Installing a Tape Drive Option 62 Installing an Internal Two Bay Hot Plug SCSI Drive Cage Option 63 Redundant Hot Plug Power Supply Option 65 Expansion Board Options 67 Removing the Expansion Slot Cover 67 Installing an Expansion Bo...

Page 5: ...matic Server Recovery 100 ROMPaq Utility 100 Integrated Lights Out Technology 101 System Online ROM Flash Component Utility 101 Erase Utility 102 Management Agents 103 HP Systems Insight Manager 103 Redundant ROM Support 103 USB Support 105 Diagnostic Tools 105 Array Diagnostic Utility 106 HP Insight Diagnostics 106 Integrated Management Log 106 Keeping the System Current 107 Drivers 107 ProLiant ...

Page 6: ...aration of Conformity for Products Marked with the FCC Logo United States Only 135 Modifications 136 Cables 136 Mouse Compliance Statement 136 Canadian Notice Avis Canadien 136 European Union Regulatory Notice 137 Japanese Notice 138 BSMI Notice 138 Korean Notices 139 Laser Compliance 139 Battery Replacement Notice 140 Taiwan Battery Recycling Notice 141 Electrostatic Discharge 143 Preventing Elec...

Page 7: ...Contents 7 Acronyms and Abbreviations 149 Index 153 ...

Page 8: ......

Page 9: ...nts 12 Rear Panel LEDs 13 System Board Components 14 System Board LEDs 17 System LEDs and Internal Health LED Combinations 19 Hot Plug Hard Drive IDs 20 Hot Plug SCSI Hard Drive LEDs 22 Hot Plug SCSI Hard Drive LED Combinations 23 SATA or SAS Hard Drive LEDs 24 Front Panel Components Item Description 1 Removable media bays 4 ...

Page 10: ...e Item Description 2 Hot plug hard drive bays 6 3 System power button 4 UID button 5 USB port 6 Diskette drive 7 CD ROM drive Front Panel LEDs and Buttons Item Description Status 1 UID LED Blue Activated Flashing System remotely managed Off Deactivated ...

Page 11: ... board LEDs to identify component in critical state Off Normal when in standby mode 3 External health LED power supply Green Normal Red Power redundancy failure 4 NIC activity LED Green Network link Flashing Network link and activity Off No link to network If power is off view the rear panel RJ 45 LEDs for status 5 Power LED On Power Amber System off and power available Off No power 6 System power...

Page 12: ...onnector knockouts 4 PCI Express 4x half length card slot 1 5 PCI Express 8x full length card slot 2 6 64 bit 100 MHz PCI X slot bus 9 slot 3 7 64 bit 100 MHz PCI X slot bus 9 slot 4 8 64 bit 133 MHz PCI X slot bus 6 slot 5 9 64 bit 66 MHz PCI X slot bus 2 slot 6 10 iLo Management port 11 RJ 45 Ethernet port 12 USB 2 0 port 13 Video port 14 Parallel port 15 Serial port ...

Page 13: ...ocation LED Status 1 Power supply LED Off No power or inadequate power supply Green Power supply is on and functioning 2 UID LED Blue Activated Off Deactivated Flashing Remote inquiry 3 10 100 1000 NIC link LED On Link Flashing Activity Off No Link 4 10 100 1000 NIC standby LED On Standby Off Activity ...

Page 14: ...tivity Off No Link 6 iLo NIC standby LED On Standby Off Activity System Board Components NOTE PPM 1 is embedded onto the system board Item Description 1 Power supply connectors 2 Processor 1 heatsink connector 3 Processor socket 1 4 Processor socket 2 5 Diskette drive connector 6 Primary IDE connector ATAPI devices ...

Page 15: ...ial port connector 16 64 bit 66 MHz PCI X slot bus 2 17 64 bit 133 MHz PCI X slot bus 6 18 64 bit 100 MHz PCI X slot bus 9 19 64 bit 100 MHz PCI X slot bus 9 20 System maintenance switch 21 System battery 22 PCI Express x4 slot full length card 23 PCI Express x4 slot full length card 24 NMI switch 25 Redundant fan connector 26 System fan connector 27 DIMM slot 6 Bank C 28 DIMM slot 5 Bank C 29 DIM...

Page 16: ... support root cause analysis Systems running Microsoft Windows operating systems experience a blue screen trap when the operating system crashes When this happens Microsoft recommends that system administrators perform an NMI event by pressing a dump switch The NMI event enables a hung system to become responsive again System Maintenance Switch Position Default Function S1 iLo Security Off iLO sec...

Page 17: ...ation settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur System Board LEDs Item LED Description Status 1 AC power Off No AC power or failed power supply Green Power supply is on and functioning 2 Processor 1 fan status Off Processor fan is functioning Amber Fan is not installed or ...

Page 18: ...PM 2 failed 8 Temperature threshold Off Normal Amber System temperature threshold exceeded 9 Memory status Off Normal Amber Memory failed or configuration problem 10 Online spare memory failover Off Normal Amber Online spare memory is in use due to memory failover 11 Redundant fan status Off Fan is functioning Amber Redundant fan has failed 12 Rear fan status Off Processor fan is functioning Amber...

Page 19: ... indicate only the current hardware status In some situations HP SIM may report server status differently than the health LEDs because the software tracks more system attributes System LED and Color Internal Health LED Color Status Processor failure socket X Amber Red One or more of the following conditions may exist Processor in socket X has failed Processor in socket X failed over to the second ...

Page 20: ...ical temperature level Fan Amber Red The minimum fan requirements are not being met Fan has failed Amber A fan has failed but still meets the minimum fan requirements with redundant fan option only Hot Plug Hard Drive IDs SCSI models of the HP ProLiant ML350 Generation 4p server support single or dual channel SCSI hard drive configurations The single channel configuration simplex supports up to si...

Page 21: ...es in bays 1 and 2 SATA IDs 1 and 2 An optional controller is required to support drives in bays 3 through 6 SATA IDs 3 through 6 The hot plug SATA drive cage also supports 8 89 cm 3 5 in SAS hot plug hard drives An optional SAS controller is required to support SAS drives Item Description 1 Hot plug SCSI hard drive cage 2 Hot plug SATA hard drive cage SAS enabled ...

Page 22: ...ve activity Flashing High activity on the drive or drive is being configured as part of an array Off No drive activity 2 Online status On Drive is part of an array and is currently working Flashing Drive is actively online Off Drive is offline 3 Fault status On Drive failure Flashing Fault process activity Off No fault process activity ...

Page 23: ...expansion On Off Off Do not remove the drive The drive is being accessed but 1 it is not configured as part of an array 2 it is a replacement drive and rebuild has not yet started or 3 it is spinning up during the POST sequence Flashing Flashing Flashing Do not remove the drive Removing a drive may cause data loss in non fault tolerant configurations Either 1 the drive is part of an array being se...

Page 24: ...atus 1 Online Activity status Green Drive activity Flashing green High activity on the drive or drive is being configured as part of an array Off No drive activity 2 Fault UID status Amber Drive failure Flashing amber Fault process activity Blue Unit identification is active Off No fault process activity ...

Page 25: ...ower On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed IMPORTANT If installing a hot plug device it is not necessary to power down the server 1 Back up the server data 2 Shut down the operating system as directed by the operating system documentation 3 If the server is installed in a rack pre...

Page 26: ...ck IMPORTANT If the server is installed in a telco rack remove the server from the rack to access internal components 2 Extend the server on the rack rails until the server rail release latches engage WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack WARNING To reduce the risk of personal inju...

Page 27: ... has a removable front bezel that must be unlocked and opened before accessing the hard drive cage or removing the access panel The door should be kept closed during normal server operations Use the key provided with the server to unlock the bezel with a clockwise turn If necessary remove the front bezel Removing Access Panel 1 Loosen the two thumbscrews located on the left side on the front of th...

Page 28: ...cess panel over to locate the System Configuration and Options hood labels These labels will provide information on installing various options flexible memory configurations LED status indicators and switch settings 4 To replace the access panel reverse steps 1 through 3 ...

Page 29: ...Delivered by experienced certified engineers HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand your ...

Page 30: ...oliant html Optimum Environment When installing the server select a location that meets the environmental standards described in this section Space and Airflow Requirements Tower Server In a tower configuration leave at least a 7 6 cm 3 in clearance space at the front and back of the server for proper ventilation Rack Server To allow for servicing and adequate airflow observe the following space a...

Page 31: ...front to back airflow and cooling CAUTION If a third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment Front and rear doors If the 42U rack includes closing front and rear doors you must allow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 ...

Page 32: ...ical regulations governing the installation of information technology equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 code for Protection of Electronic Computer Data Processing Equipment For electrical power ratings on options refer to the product rating label or the user documentation...

Page 33: ...tries you must install the equipment in accordance with any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC Code 364 parts 1 through 7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground leakage ...

Page 34: ...anning the site Installing rack servers and rack options Cabling servers in a rack Coupling multiple racks The Rack Products Documentation CD enables you to view search and print documentation for HP and Compaq branded racks and rack options It also helps you set up and optimize a rack in a manner that best fits your environment If you intend to deploy and configure multiple servers in a single ra...

Page 35: ...ad the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides Identifying Tower Server Carton Contents Unpack the server shipping carton and locate the materials and do...

Page 36: ...included with the rack or the server The contents of the server shipping carton include Server Power cord Hardware documentation Documentation CD and software products Rack mounting hardware In addition to the supplied items you may need T 15 Torx screwdriver Hardware options Operating system or application software PDU Installing Hardware Options Install any hardware options before initializing t...

Page 37: ... the RILOE II board is installed For more information refer to the HP Remote Insight Lights Out Edition II User Guide 2 Connect the power cord to the back of the server 3 Connect the power cord to the AC power source WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power c...

Page 38: ...structions on the website to install the rack brackets After installing the brackets follow the steps in this section WARNING When installing a server in a telco rack be sure that the rack frame is adequately secured to the top and bottom of the building structure 1 Mark the rack with the rack template CAUTION Always plan the rack installation so that the heaviest item is on the bottom of the rack...

Page 39: ...Extend the component rail until the rail release latch engages Press the latch and continue to pull the component rail until it is completely separate from the rack rail 3 Secure each server component rail to the server ...

Page 40: ...k of personal injury or damage to the equipment adequately stabilize the rack before extending a component outside the rack Extend only one component at a time A rack may become unstable if more than one component is extended WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your...

Page 41: ...the server parallel to the floor when sliding the server rails into the rack rails Tilting the server up or down could result in damage to the rails 6 Secure the cable management bracket to the rear of the server using a T 15 Torx screwdriver ...

Page 42: ...cable management arm to the bracket 8 Secure the cable management arm to the rack 9 Connect peripheral devices to the server Refer to setting up a tower server for more information on rear panel component connection 10 Connect the power cord to the back of the server ...

Page 43: ...at is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server Powering Up and Configuring the Server To power up the server press the Power On S...

Page 44: ...erating systems refer to the HP website http www hp com go supportos Two methods are available to install an operating system on the server SmartStart assisted installation Insert the SmartStart CD into the CD ROM drive and reboot the server Manual installation Insert the operating system CD into the CD ROM drive and reboot the server This process may require you to obtain additional drivers from ...

Page 45: ...Installing a Redundant Fan 78 Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical...

Page 46: ...o the server do not separate the processor from the heatsink The processor heatsink and retaining clip make up a single assembly CAUTION To prevent possible server malfunction and damage to the equipment do not mix processors of different types IMPORTANT If upgrading processor speed update the system ROM before installing the processor IMPORTANT PPM 2 must be installed when processor 2 is installe...

Page 47: ...letely open the processor locking lever prevents the processor from seating during installation leading to hardware damage 6 Install the processor and close the processor locking lever CAUTION Forcing the processor locking lever could lead to hardware damage ...

Page 48: ...48 HP ProLiant ML350 Generation 4p Server User Guide 7 Install the heatsink 8 Close the processor retaining brackets ...

Page 49: ...connector on the system board Item Description 1 Processor 1 heatsink connector 2 Processor 2 heatsink connector 10 Open the latches on the corresponding PPM slot 11 Install the PPM for processor 2 if installing a second processor NOTE PPM 1 is embedded onto the system board ...

Page 50: ...onfiguration for maximum availability using up to 8 GB four 2 GB single rank DIMMs of active memory and 4 GB two 2 GB single rank DIMMs of online spare memory Refer to System Board Components for DIMM slot locations and bank assignments For more information on the server refer to the Documentation CD or the QuickSpecs on the HP website http www hp com products servers proliantml350 General Memory ...

Page 51: ...tion guidelines of this server Online Spare Memory Configuration In the online spare configuration the ROM automatically configures the last populated bank as the spare memory If only banks A and B are populated bank B is the spare bank If banks A B and C are populated bank C is the spare bank If DIMMs in a non spare bank exceed the limit for the single bit correctable errors threshold as defined ...

Page 52: ...3200R DIMMs Install DIMMs into both slots within a single bank Upgrade memory by installing DIMM pairs into banks in sequential bank order starting with bank B For online spare memory support you must also observe additional guidelines Installing DIMMs 1 Power down the server Powering Down the Server on page 25 2 Extend or remove the server from the rack Extending the Server from the Rack on page ...

Page 53: ...g Read Writes This is accomplished by dividing the system memory between pairs of DIMMs and Writing Reading blocks of data to from both simultaneously In order to take advantage of memory interleaving identical DIMMs must be installed in pairs DIMMs can also be installed singularly in slot 1 only if memory interleaving is not desired Activating Interleaving Memory Interleaving memory functionality...

Page 54: ...ling Hot Plug SCSI Hard Drives on page 55 Installing a SATA or SAS Drive Installing a SATA or SAS Hard Drive on page 56 Removing a Hard Drive Blank To remove a hard drive blank push the lever to release the blank and pull out CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank NOTE Depending on model purc...

Page 55: ... drive is set automatically to the next sequential ID number in a series beginning with ID0 If only one SCSI hard drive is used install it in the bay with the lowest number Hot plug SCSI hard drives must be Ultra320 Mixing these types with other drive standards degrades the overall performance of the drive subsystem Installing Hot Plug SCSI Hard Drives 1 Remove the existing hard drive blank or har...

Page 56: ...22 4 Resume normal server operations Installing a SATA or SAS Hard Drive NOTE The default configuration for hot plug SATA hard drives is bays 1 and 2 SATA IDs 1 and 2 An optional controller is required to support drives in bays 3 through 6 SATA IDs 3 through 6 1 Remove the existing hard drive blank or hard drive from the drive bay 2 Open the release latch to prepare the drive for installation ...

Page 57: ...ive LEDs on page 24 5 Resume normal server operations Removable Media Device Options Identifying Guide Screws on page 58 Accessing the Removable Media Cage on page 58 Removing Shipping Brackets on page 59 Installing a Half Height or Full Height Media Device Option on page 60 Installing a Tape Drive Option on page 62 Installing an Internal Two Bay Hot Plug SCSI Drive Cage Option Installing a Tape D...

Page 58: ...pplied by HP are black Accessing the Removable Media Cage The server supports installation of optional internal storage devices IMPORTANT HP and Compaq branded SCSI non hot plug cables are terminated Remove all terminating jumpers from third party SCSI devices before installing them in the server 1 Power down the server Powering Down the Server on page 25 2 Extend the server from the rack if appli...

Page 59: ...ntly pull it away from the chassis 7 Install other hardware options as needed 8 Replace the front bezel Removing the Front Bezel Tower Model on page 27 if applicable 9 Replace the access panel Removing Access Panel on page 27 Removing Shipping Brackets Shipping brackets prevent the drive cage from moving while the server is being shipped NOTE The shipping brackets do not need to be removed from th...

Page 60: ... are occupied with a 3 5 inch diskette drive and an IDE CD ROM drive The upper two removable media bays are vacant You can install up to two half height or one full height removable media devices in the removable media cage To install a half height or full height media device 1 Power down the server Powering Down the Server on page 25 2 Extend the server from the rack if applicable Extending the S...

Page 61: ...value Refer to the documentation provided with the device for instructions on setting the SCSI ID 7 Remove all terminating jumpers from third party SCSI devices 8 Install the guide screws Identifying Guide Screws on page 58 if applicable 9 Slide the drive into the bay until it clicks into place 10 Connect the data and power cables to the back of the device ...

Page 62: ...tend the server from the rack if applicable Extending the Server from the Rack on page 26 3 Remove the front bezel door if necessary Removing the Front Bezel Tower Model on page 27 4 Remove the access panel Removing Access Panel on page 27 5 Install the guide screws Identifying Guide Screws on page 58 if applicable 6 Configure the device by setting the SCSI ID The SCSI ID on each device must be ma...

Page 63: ...Replace the access panel Removing Access Panel on page 27 Installing an Internal Two Bay Hot Plug SCSI Drive Cage Option You can install up to two half height or one full height removable media device in the removable media cage To install a half height or full height media device 1 Extend the server from the rack if applicable Extending the Server from the Rack on page 26 2 Remove the front bezel...

Page 64: ...ched to the back of the server position two screws in the upper mounting holes on each side of the drive cage 6 Slide the drive cage into the chassis until it locks into place IMPORTANT Be sure that the unit identification numbers 0 and 1 appear on the right side of the drive cage front panel ...

Page 65: ...lation Instructions for additional information Redundant Hot Plug Power Supply Option WARNING To reduce the risk of personal injury or damage to the equipment the installation of power supplies should be performed only by individuals who are qualified in servicing server equipment and trained to deal with products capable of producing hazardous energy levels WARNING To reduce the risk of personal ...

Page 66: ...CSI model IMPORTANT The HP ProLiant ML350 Generation 4 and ProLiant ML350 Generation 4p server power supplies are not interchangeable To install the optional hot plug redundant power supply 1 Identify the redundant power supply bay at the back of the server IMPORTANT Power supplies for the model shown are hot pluggable When using the redundant power supply option it is not necessary to power down ...

Page 67: ...tructions on installing a RILOE II board refer to the HP Remote Insight Lights Out Edition II User Guide on the Documentation CD IMPORTANT It is recommended that the optional RILOE II board be installed in slot 6 If you plan to install a RILOE II board in the future leave slot 6 unpopulated Removing the Expansion Slot Cover 1 Power down the server Powering Down the Server on page 25 2 Extend the s...

Page 68: ...ards power down the server and remove all AC power cords before removing or installing the expansion boards To install an expansion board 1 Power down the server Powering Down the Server on page 25 2 Extend the server from the rack if applicable Extending the Server from the Rack on page 26 3 Remove the front bezel door if necessary Removing the Front Bezel Tower Model on page 27 4 Remove the acce...

Page 69: ...retainer and pull the retainer out away from the chassis 7 Install the expansion board IMPORTANT Be sure to insert expansion boards into the appropriate type of expansion slot Most 32 bit expansion boards can be inserted into a 64 bit PCI X slot however PCI Express expansion boards must be inserted into PCI Express expansion slots only 8 Close the expansion slot latch to secure the board ...

Page 70: ...l SCSI channel must be dedicated for external use only In addition to the VHDCI or HD68 SCSI cable you will also need T 15 Torx screwdriver Flat head screwdriver To prepare the server before installing or removing options 1 Power down the server Powering Down the Server on page 25 2 Extend the server from the rack if applicable Extending the Server from the Rack on page 26 3 Remove the front bezel...

Page 71: ... screw holding the SCSI knockout cover plate located on the rear of the chassis and remove it from the chassis 6 Insert the SCSI connector into the open area Secure the external SCSI connector to the chassis using the screws provided with the external SCSI connector option kit ...

Page 72: ...nal SCSI channel primary or secondary or to the SCSI channel of an option card NOTE Refer to the documentation that shipped with the external storage device for more information 8 Replace the front bezel Removing the Front Bezel Tower Model on page 27 if applicable 9 Replace the access panel Removing Access Panel on page 27 ...

Page 73: ...el server into a rack model server and to install the server into most square or round hole racks The tower to rack conversion kit includes Rack rails Cable management arm Server rails Cage nuts Rack template Server bezel for rack environment In addition to the supplied items you may need T 10 Torx screwdriver T 15 Torx screwdriver Pencil To convert a tower server to a rack server 1 Power down the...

Page 74: ...Liant ML350 Generation 4p Server User Guide 3 Remove the feet 4 Remove the access panel Removing Access Panel on page 27 5 Disengage the locking brackets and pull them out 6 Remove the tower configuration panel ...

Page 75: ...crews Slide tower configuration panel back and then away from the chassis 7 Align the pins on the server bezel with the corresponding slots on the chassis and push down Secure the server bezel to the chassis by tightening the thumbscrews 8 Replace the access panel Removing Access Panel on page 27 ...

Page 76: ...nstall the operating system Installing the Operating System on page 44 5 Register the server To register a server refer to the registration card in the HP ProLiant Essentials Foundation Pack or the HP Registration website http register hp com Accessing the Server in the Rack To perform some installation or maintenance procedures the server must be extended from the rack Extending the Server from t...

Page 77: ...ver from the Rack on page 26 3 Remove the front bezel if applicable Removing the Front Bezel Tower Model on page 27 4 Remove the access panel Removing Access Panel on page 27 5 Remove the expansion slot cover 6 Install the serial port bracket and close the slot cover 7 Connect the serial port cable to the serial port connector on the system board 8 Replace the front bezel Removing the Front Bezel ...

Page 78: ...ove the front bezel door if necessary Removing the Front Bezel Tower Model on page 27 4 Remove the access panel Removing Access Panel on page 27 5 Install the redundant fan assembly and tighten the thumbscrew 6 Connect the redundant fan cable to the redundant fan connector on the system board 7 Replace the front bezel Removing the Front Bezel Tower Model on page 27 if applicable 8 Replace the acce...

Page 79: ...about all critical system cabling If external cabling is required refer to the documentation included with the external storage device SCSI Hot Plug Cabling Storage Device Installation on page 79 Identifying SCSI Components on page 80 Installing an Internal to External SCSI Controller Connecting ATA or ATAPI Devices to the Integrated IDE Controller on page 92 Cabling SmartArray or other RAID Contr...

Page 80: ...g jumpers from third party SCSI devices CAUTION To prevent damage to the equipment be sure that the server is powered down all cables are disconnected from the back of the server and the power cord is disconnected from the grounded earthed AC outlet before installing devices CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Im...

Page 81: ...Server Cabling 81 Media Bays and Hard Drives Number Description 1 Removable media bay 2 Hot plug SCSI hard drive cage 3 Hot plug SATA or SAS hard drive cage ...

Page 82: ... the hot plug drive cage to the SCSI controller The hot plug hard drive cage has built in termination Simplex Hot Plug SCSI Cabling In the simplex cabling configuration an optional PCI array controller or embedded primary SCSI controller controls up to six hard drives through one SCSI bus CAUTION Secondary SCSI controller is not recommended in simplex mode ...

Page 83: ... required cables Item Component description SCSI IDs managed 1 SCSI cable 0 1 2 3 4 5 2 SCSI cable used to jumper the two SCSI buses together N A IMPORTANT After changing any SCSI configuration be sure the proper boot controller order is set in RBSU ...

Page 84: ...documentation that ships with this option Item Description SCSI IDs Connection 1 SCSI cable 4 5 Secondary SCSI channel or Smart Array controller 2 Duplex SCSI cable optional 0 1 2 3 Primary SCSI channel or Smart Array controller IMPORTANT After changing any SCSI configuration be sure the proper boot controller order is set in RBSU ...

Page 85: ...ional PCI array controller controls up to four hard drives on one SCSI channel and two hard drives on the other SCSI channel Item Component description SCSI IDs managed 1 SCSI cable 4 5 2 SCSI cable 0 1 2 3 One SCSI cable is provided with the server and one SCSI cable is provided with the Duplex SCSI Backplane Option Kit ...

Page 86: ...re cabling the server note the removable media and hard drive cage locations For additional information about installing SCSI devices refer to the documentation included with the device Number Description 1 SCSI connector primary 2 SCSI connector secondary 3 SCSI connector knockouts ...

Page 87: ...ally or you install a SCSI or SmartArray option card you may install an internal to external SCSI connector in the SCSI knockout locations on the rear of the chassis For installation instructions refer to the VHDCI or HD68 SCSI Cable VHDCI or HD68 SCSI Cable Option on page 70 section in this guide Cabling SCSI SmartArray or other RAID Controller Many configurations are possible when SCSI controlle...

Page 88: ... the sections Installing Hard Drives Installing Hot Plug SCSI Hard Drives on page 55 and Installing an Expansion Board on page 68 To cable a Smart Array or other RAID controller 1 Locate and remove the SCSI cable from the SCSI primary connector on the system board 2 Reconnect the SCSI cable to either the SCSI controller option or SmartArray Controller ...

Page 89: ...lling a Half Height or Full Height Media Device Option on page 60 Be sure that the SCSI ID is uniquely set on each device 2 Locate the SCSI cable that is shipped with the option For more information on cables refer to the HP website http www hp com servers proliantml350 3 Install the next available connector to the device SATA or SAS Cabling Many configurations are possible when SATA or SAS contro...

Page 90: ...er Guide Standard SATA Cabling on page 90 SATA only Array Controller Cabling on page 91 SATA SAS Array Controller Cabling on page 91 Standard SATA Cabling NOTE Some cables remain unconnected Item Description 1 SATA 1 connector 2 SATA 2 connector ...

Page 91: ...Server Cabling 91 SATA only Array Controller Cabling NOTE Some cables remain unconnected SATA SAS Array Controller Cabling ...

Page 92: ...ler This cable has three clearly labeled connectors If only one IDE device is connected to the system it must be secured to the cable connector labeled Drive 0 All IDE devices in the system should have their configuration jumpers set to Cable Select or CS IMPORTANT If the network operating system is Novell NetWare HP recommends that you connect the CD ROM to the primary IDE channel and to the Driv...

Page 93: ... the Server Serial Number and Product ID 99 SmartStart Software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration act...

Page 94: ... www hp com servers smartstart SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML and DL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply ...

Page 95: ...products servers management toolkit documentatio n html ROM Based Setup Utility RBSU an embedded configuration utility performs a wide range of configuration activities that may include Configuring system devices and installed options Displaying system information Selecting the primary boot controller For more information on RBSU refer to the HP ROM Based Setup Utility User Guide on the Documentat...

Page 96: ...erver may not support all the following examples NOTE If the boot drive is not empty or has been written to in the past ORCA does not automatically configure the array You must run ORCA to configure the array settings Drives Installed Drives Used RAID Level 1 1 RAID 0 2 2 RAID 1 3 4 5 or 6 3 4 5 or 6 RAID 5 More than 6 0 None To change any ORCA default settings and override the auto configuration ...

Page 97: ... to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console refer to the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com servers smartstart Array Configuration Utility ACU is a browser based utility with the following features Runs as a local application or remote ...

Page 98: ...ign RAID levels and establish online spare configurations The utility provides support for the following functions Configuring one or more logical drives using physical drives on one or more SCSI buses Viewing the current logical drive configuration Deleting a logical drive configuration If you do not use the utility ORCA will default to the standard configuration For more information regarding ar...

Page 99: ... and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the System Options menu 3 Select Serial Number The following warning is displayed WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always matc...

Page 100: ...timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU ROMP...

Page 101: ...ough the iLO interface Diagnose iLO using HP SIM through a web browser and SNMP alerting For more information about iLO features refer to the Integrated Lights Out User Guide on the Documentation CD or on the HP website http www hp com servers lights out System Online ROM Flash Component Utility The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or c...

Page 102: ... and disk partitioning and erases all connected hard drives completely Refer to the instructions for using this utility Run the Erase Utility if you need to erase the system for the following reasons You want to install a new operating system on a server with an existing operating system You want to change the operating system selection You encounter a failure causing error during the SmartStart i...

Page 103: ...b based application that allows system administrators to accomplish normal administrative tasks from any remote location using a web browser HP SIM provides device management capabilities that consolidate and integrate management data from HP and third party devices IMPORTANT You must install and use HP SIM to benefit from the Pre Failure Warranty for processors hard drives and memory modules For ...

Page 104: ...e prompt is displayed in the upper right corner of the screen 2 Select Advanced Options 3 Select Redundant ROM Selection 4 Select the ROM version 5 Press the Enter key 6 Press the Esc key to exit the current menu or press the F10 key to exit RBSU The server restarts automatically To access the redundant ROM manually 1 Power down the server Powering Down the Server on page 25 2 Remove the access pa...

Page 105: ...vice drivers HP provides support for USB devices before the operating system loading through legacy USB support which is enabled by default in the system ROM HP hardware supports USB version 1 1 or 2 0 depending on the version of the hardware Legacy USB support provides USB functionality in environments where USB support is normally not available Specifically HP provides legacy USB functionality f...

Page 106: ...iagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure prope...

Page 107: ...media If you are installing a SmartStart supported operating system use the SmartStart software Configuration Tools on page 93 on page 93 and its Assisted Path feature to install the operating system and latest driver support NOTE If you are installing drivers from the SmartStart CD or the Software Maintenance CD refer to the SmartStart website http www hp com servers smartstart to be sure that yo...

Page 108: ...ion to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http h18023 www1 hp com solutions pcsolutions pcn html Natural Language Search Assistant The Natural Language Search Assistant http askq compaq com is a search engine that finds information on HP products including ProLiant servers The se...

Page 109: ...owchart on page 117 The General Diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware ...

Page 110: ...l maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of e...

Page 111: ... reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Warnings and Cautions WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies n...

Page 112: ...To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pi...

Page 113: ...electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Preparing the Server for Diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control Refer to the server documentation Environmental Specifications on page 145 for required environmental conditions 2 Record any e...

Page 114: ...or value added software and drivers required during the troubleshooting process HP recommends you have access to the server documentation Environmental Specifications on page 145 for server specific information Symptom Information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed...

Page 115: ...he available flowcharts include Start Diagnosis Flowchart on page 115 General Diagnosis Flowchart on page 117 Power On Problems Flowchart on page 119 POST Problems Flowchart on page 122 OS Boot Problems Flowchart on page 125 Server Fault Indications Flowchart on page 128 The number contained in parentheses in the flowchart boxes corresponds to a table with references to other detailed documents or...

Page 116: ...116 HP ProLiant ML350 Generation 4p Server User Guide ...

Page 117: ...ver user guide or setup and installation guide located on the Documentation CD or the HP website http www hp com products servers platforms 6 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Hardware Problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www...

Page 118: ...118 HP ProLiant ML350 Generation 4p Server User Guide ...

Page 119: ...Faulty internal component Item Refer to 1 Server user guide or setup and installation guide located on the Documentation CD or the HP website http www hp com products servers platforms 2 HP Insight Diagnostics on page 106 3 Loose Connections in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 4 Server maintenance and service...

Page 120: ...ocumentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 8 System Open Circuits and Short Circuits in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support ...

Page 121: ...Troubleshooting 121 ...

Page 122: ...lems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 3 KVM or RILOE documentation or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP web http www hp com support site 4 Loose Connections or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on ...

Page 123: ...in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms ...

Page 124: ...124 HP ProLiant ML350 Generation 4p Server User Guide ...

Page 125: ...ttp www hp com support Controller documentation or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 4 HP Insight Diagnostics on page 106 5 Loose Connections in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support CD ROM and DVD Drive Problems in the HP ...

Page 126: ...uide located on the Documentation CD or on the HP website http www hp com support 8 Hardware Problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 9 General Diagnosis Flowchart on page 117 ...

Page 127: ...Troubleshooting 127 ...

Page 128: ...y failure System overtemperature condition Item Refer to 1 Management Agents on page 103 2 Integrated Management Log on page 106 Event List Error Messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 3 Server user guide or setup and installation guide located on the Documentation CD or the HP website http www hp com p...

Page 129: ...e guide located on the Documentation CD or the HP website http www hp com products servers platforms 7 HP Insight Diagnostics on page 106 8 Hardware Problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products serv...

Page 130: ...130 HP ProLiant ML350 Generation 4p Server User Guide ...

Page 131: ...led To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server Powering Down the Server on page 25 2 Extend or remove the se...

Page 132: ...rd battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Page 133: ...ean Notices 139 Laser Compliance 139 Battery Replacement Notice 140 Taiwan Battery Recycling Notice 141 Regulatory Compliance Identification Numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval marking...

Page 134: ...ing the interference potential of the device as well as additional operating instructions for the user FCC Rating Label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Clas...

Page 135: ...ore of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Declaration of Conformity for Products Marked with the FCC Logo United States ...

Page 136: ...rate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Mouse Compliance Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept an...

Page 137: ...ean Union Regulatory Notice This product complies with the following EU Directives Low Voltage Directive 73 23 EEC EMC Directive 89 336 EEC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the...

Page 138: ...138 HP ProLiant ML350 Generation 4p Server User Guide Notified body number used only if applicable refer to the product label Japanese Notice BSMI Notice ...

Page 139: ...ese devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exp...

Page 140: ...lacement Notice WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external ...

Page 141: ...Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal ...

Page 142: ......

Page 143: ...ther conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before remov...

Page 144: ... percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the ...

Page 145: ...Operating 10 to 90 Non operating 5 to 95 All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Server Specifications Dimensions Specific...

Page 146: ...ply Input requirements Specification Rated input voltage 100 VAC to 240 VAC Rated input frequency 47 Hz to 63 Hz Rated input current 10 A 110 V to 5 A 220 V Rated input power 893 W BTUs per hour 3049 Power supply output Specification Rated steady state power 700 W Maximum peak power 725 W ...

Page 147: ...re to have the following information available before you call HP Technical support registration number if applicable Product serial number Product model name and number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP Contact Information For the name of the nearest HP authorized reseller In the United States call 1 80...

Page 148: ...ne numbers for worldwide Technical Support Centers refer to the HP website http www hp com Customer Self Repair What is customer self repair HP s customer self repair program offers you the fastest service under either warranty or contract It enables HP to ship replacement parts directly to you so that you can replace them Using this program you can replace parts at your own convenience A convenie...

Page 149: ...s ABEND abnormal end ACU Array Configuration Utility ADU Array Diagnostics Utility ASR Automatic Server Recovery DDR double data rate DIMM dual inline memory module HD68 high density 68 IEC International Electrotechnical Commission ...

Page 150: ...Integrated Management Log IPL initial program load IRQ interrupt request MPS multi processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NMI non maskable interrupt NVRAM non volatile memory ...

Page 151: ...l component interconnect express PCI X peripheral component interconnect extended PDU power distribution unit POST Power On Self Test PPM Processor Power Module PSP ProLiant Support Pack PXE preboot eXecution environment RBSU ROM Based Setup Utility RILOE II Remote Insight Lights Out Edition II ...

Page 152: ...d SCSI SATA serial advanced technology attachment SCSI small computer system interface SDRAM synchronous dynamic RAM SIM Systems Insight Manager TMRA recommended ambient operating temperature UID unit identification VHDCI very high density cable interconnect WOL Wake on LAN ...

Page 153: ...49 drivers 107 authorized reseller 147 auto configuration process 96 E Automatic Server Recovery ASR 100 149 Autorun Menu 93 electrical grounding requirements 33 electrostatic discharge 143 B environmental requirements 30 145 environmental specifications 145 battery 140 Erase Utility 102 BIOS Serial Console 97 expansion slot covers removing 67 BIOS upgrade 100 external health LED 10 boot options 9...

Page 154: ...98 memory single and dual rank DIMMS 51 mouse compliance statement 136 HP Systems Insight Manager overview 103 HP Technical Support 147 N I Natural Language Search Assistant 108 NIC network interface controller 150 identification number server 133 NIC LEDs 10 iLO Integrated Lights Out 101 IML Integrated Management Log 106 O Important Safety Information document 109 Insight Diagnostics 106 Online R...

Page 155: ...R system board 14 rack installation 29 34 system board battery 140 rack stability 111 system board LEDs 17 rack warnings 34 system power LED 10 RAID configuration 97 Systems Insight Manager 103 RBSU ROM Based Setup Utility 95 rear components 11 T rear panel LEDs 12 Taiwan battery recycling notice 141 redundant ROM 103 technical support 147 registering the server 44 telephone numbers 147 regulatory...

Page 156: ...156 HP ProLiant ML350 Generation 4p Server User Guide V ventilation 30 VHDCI SCSI cable 70 W warnings 34 111 website HP 147 ...

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