Troubleshooting
Diagnosis Steps
If the server does not power up, or powers up but does not complete POST, answer
the questions in Table D-1 to determine appropriate actions based on the symptoms
observed. According to the answers you give, you will be directed to the appropriate
table, which outlines possible reasons for the problem, options available to assist in
diagnosis, possible solutions, and references to other sources of information.
Table D-1: Diagnosis Steps
Question
The Next Step
Question 1: Is the front panel
Power-On/Standby LED on?
(either solid green or flashing)
If no, go to Table D-2, and then
continue to Question 2 if the
problem is not solved.
If yes, continue to Question 3.
Question 2: Are any system board
LEDs showing a failure or error
condition?
Refer to Appendix E, “LED
Indicators, Switches, and Jumpers,”
for the location and status
information of all system board
LEDs.
If no, go to Question 3.
If yes, then:
1. Reseat
the
applicable
component, and then restart
the server.
2. If reseating does not fix the
problem, replace the
component with a known
working component, and then
restart the server.
3. Contact your authorized service
technician if steps 1 and 2 do
not fix the problem.
continued
HP ProLiant ML310 Server Setup and Installation Guide
D-5
HP CONFIDENTIAL
Writer: Ted Weiman File Name: k-appd.doc
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