HP ProLiant DL785, User Manual, Page: 75 / 110

Service notifications
To view the latest service notifications, refer to the HP website
(
http://www.hp.com/go/bizsupport
). Select the appropriate server model, and then click
the Troubleshoot a Problem link on the product page.
Server power-on problems flowchart
Symptoms:
• The server does not power on.
• The system power LED ( “System Insight Display LEDs” (page 10) ) is off or amber.
• The external health LED ( “System Insight Display LEDs” (page 10) ) is red or amber.
• The internal health LED ( “System Insight Display LEDs” (page 10) ) is red or amber.
NOTE:
For the location of server LEDs and information on their statuses, refer to the server
documentation.
Possible causes:
• Improperly seated or faulty power supply
• Loose or faulty power cord
• Power source problem
• Power on circuit problem
• Improperly seated component or interlock problem ( “System Insight Display LEDs”
(page 10) )
• Faulty internal component
Refer to Item
Chapter 1 (page 7) 1
“HP Insight Diagnostics” (page 67) or in the HP ProLiant Servers Troubleshooting Guide located on the
Documentation CD or on the HP website (
http://www.hp.com/support
)
2
“Loose connections” (page 74) 3
Server maintenance and service guide, located on the Documentation CD, or the HP website (
http://
www.hp.com/products/servers/platforms
)
4
“Integrated Management Log” (page 67) or in the HP ProLiant Servers Troubleshooting Guide located on
the Documentation CD or on the HP website (
http://www.hp.com/support
)
5
"Power source problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation
CD or on the HP website (
http://www.hp.com/support
)
6
• "Power supply problems" in the HP ProLiant Servers Troubleshooting Guide located on the
Documentation CD or on the HP website (
http://www.hp.com/support
)
• Server maintenance and service guide, located on the Documentation CD, or the HP website (
http://
www.hp.com/products/servers/platforms
)
7
"System open circuits and short circuits" in the HP ProLiant Servers Troubleshooting Guide located on the
Documentation CD or on the HP website (
http://www.hp.com/support
)
8
Service notifications 75