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Troubleshooting 80

Troubleshooting

Troubleshooting resources

The

HPE

ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting

provides procedures for

resolving common problems and comprehensive courses of action for fault isolation and identification,

issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide,

select a language:

•

English (

http://www.hpe.com/support/Gen9_TSG_en

)

•

French (

http://www.hpe.com/support/Gen9_TSG_fr

)

•

Spanish (

http://www.hpe.com/support/Gen9_TSG_es

)

•

German (

http://www.hpe.com/support/Gen9_TSG_de

)

•

Japanese (

http://www.hpe.com/support/Gen9_TSG_ja

)

•

Simplified Chinese (

http://www.hpe.com/support/Gen9_TSG_zh_cn

)

The

HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages

provides a list of error

messages and information to assist with interpreting and resolving error messages on ProLiant servers

and server blades. To view the guide, select a language:

•

English (

http://www.hpe.com/support/Gen9_EMG_en

)

•

French (

http://www.hpe.com/support/Gen9_EMG_fr

)

•

Spanish (

http://www.hpe.com/support/Gen9_EMG_es

)

•

German (

http://www.hpe.com/support/Gen9_EMG_de

)

•

Japanese (

http://www.hpe.com/support/Gen9_EMG_ja

)

•

Simplified Chinese (

http://www.hpe.com/support/Gen9_EMG_zh_cn

)

Summary of Contents for ProLiant DL60 Gen9

Page 1: ...ifications and requirements for hardware components and software This guide is for an experienced service technician Hewlett Packard Enterprise assumes that you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions Part Number 786244 003 April 2016 Edition 3 ...

Page 2: ... additional warranty Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein Linux is the registered trademark of Linus Torvalds in the U S and other countries Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries microSD is a trademark or a registered trademar...

Page 3: ...t plug drive carrier 34 Non hot plug drive 35 Hot plug drive blanks 36 Hot plug drive 36 Access panel 37 Four bay LFF non hot plug drive backplane 38 Four bay LFF hot plug drive backplane 39 Smart Storage Battery 40 FBWC module 40 M 2 SSD enablement kit 42 M 2 SSD enablement board 42 M 2 SSD module 43 Optical drive blank 44 Optical drive 45 Fan and fan blank 47 Fan population guidelines 47 Fan bla...

Page 4: ...B functionality 86 HPE Smart Storage Administrator 86 Automatic Server Recovery 86 Component identification 87 Front panel components 87 Front panel LEDs and buttons 88 Front panel LED power fault codes 89 Rear panel components 89 Rear panel LEDs 90 PCIe riser board slot definitions 90 System board components 91 DIMM slot locations 92 System maintenance switch 92 NMI functionality 93 Drive numberi...

Page 5: ...Contents 5 Documentation feedback 111 Index 112 ...

Page 6: ... specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise In cases where it is required to return the defective part to Hewlett Packard Enterprise you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time normally five 5 business days The defective part must be returned with the ...

Page 7: ...e pièce CSR Hewlett Packard Enterprise supporte l ensemble des frais d expédition et de retour et détermine la société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de Hewlett Packard Enterprise contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web Hewlett Packard Enterprise http www hpe c...

Page 8: ...l servizio per i soli componenti Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodopera per il servizio Customer Self Repair H...

Page 9: ...frecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagnóstico Hewlett Packard Enterprise o los proveedores o socios de servicio de Hewlett Packard Enterprise identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su ...

Page 10: ...rprise Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorieën CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u Hewlett Packard Enterprise verzoekt deze onderdelen vo...

Page 11: ...Hewlett Packard Enterprise substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia dest...

Page 12: ...repair Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças Segundo os termos do serviço de garantia apenas para peças a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma taxa No caso desse serviço a substituição de peças CSR é obrigatória Se desejar que a Hewlett Packard Enterprise s...

Page 13: ...Customer self repair 13 ...

Page 14: ...Customer self repair 14 ...

Page 15: ...Customer self repair 15 ...

Page 16: ...embly 790502 001 Mandatory1 5 Fan blank 790499 001 Mandatory1 6 Full height half length PCI riser cage 790500 001 Optional2 7 FlexibleLOM riser cage 792118 001 Mandatory1 8 PCI blank 790515 001 Mandatory1 1Mandatory Parts for which customer self repair is mandatory If you request Hewlett Packard Enterprise to replace these parts you will be charged for the travel and labor costs of this service 2O...

Page 17: ...rvice berechnet 2Optional Teile für die das Customer Self Repair Verfahren optional ist Diese Teile sind auch für Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen möchten können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen 3Nein Einige Hewlett Packard Enterprise Te...

Page 18: ...stitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destinado ao produto 3Não Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça Essas peças estão identificadas com a marca No Não no catálogo de...

Page 19: ...1 Optional2 b System board for Intel Xeon E5 2600 v3 and v4 processors 847393 001 Optional2 10 Primary PCIe riser board 790488 001 Optional2 11 System battery 234556 001 Mandatory1 12 FlexibleLOM riser board 790489 001 Optional2 13 Full height half length riser board 790490 001 Optional2 14 M 2 SSD single module enablement kit 797907 001 Optional2 a M 2 SSD enablement board b M 2 SSD module c SATA...

Page 20: ...L v4 10C 55 W 835608 001 Optional2 e 2 00 GHz Intel Xeon E5 2660 v4 14C 105 W 835605 001 Optional2 f 2 10 GHz Intel Xeon E5 2620 v4 8C 85 W 835601 001 Optional2 g 2 20 GHz Intel Xeon E5 2630 v4 10C 85 W 835602 001 Optional2 h 2 20 GHz Intel Xeon E5 2650 v4 12C 105 W 835604 001 Optional2 i 2 40 GHz Intel Xeon E5 2640 v4 10C 90 W 835603 001 Optional2 j 2 60 GHz Intel Xeon E5 2623 v4 4C 85 W 835610 0...

Page 21: ...SATA right angle cable 809065 001 Mandatory1 30 Trusted Platform Module a TPM 1 2 505836 001 No3 b TPM 2 0 812119 001 No3 Not shown All processors in this HPE ProLiant server must have the same cache size speed number of cores and rated maximum power consumption 1Mandatory Parts for which customer self repair is mandatory If you request Hewlett Packard Enterprise to replace these parts you will be...

Page 22: ...uya reparación por parte del usuario es obligatoria Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio 2Opcional Componentes cuya reparación por parte del usuario es opcional Estos componentes también están diseñados para que puedan ser reparados por el usuario Sin emb...

Page 23: ...Illustrated parts catalog 23 ...

Page 24: ...ontainers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions This symbol in...

Page 25: ...duct is not fastened to the rails Hewlett Packard Enterprise recommends that a minimum of two people are required for all rack server installations A third person may be required to help align the server if the server is installed higher than chest level Use caution when installing the server in or removing the server from the rack it is unstable when not fastened to the rails WARNING To reduce th...

Page 26: ...NG When installing a server in a telco rack be sure that the rack frame is adequately secured at the top and bottom to the building structure Preparation procedures To access some components and perform certain service procedures you must perform one or more of the following procedures Access the product front panel Remove the security bezel optional on page 26 Power down the server on page 27 If ...

Page 27: ...ower down the server use one of the following methods Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting appli...

Page 28: ...r panel cables are not secured by a cable management arm do the following a Power down the server on page 27 b Disconnect all peripheral cables from the server c Disconnect each power cord from the server 2 Do one of the following o In a server that uses thumbscrew rack ears loosen the captive thumbscrews that secure the server faceplate to the front of the enclosure and then slide the server out ...

Page 29: ... to secure it in place 4 Do one of the following o In a server that uses thumbscrew rack ears tighten the captive thumbscrews o In a server that uses quick release latch rack ears if necessary tighten the shipping screws 5 If the rear panel cables were disconnected because a cable management arm is not in use do the following a Connect each power cord to the server b Connect all peripheral cables ...

Page 30: ...he product rear panel Opening the cable management arm To access the server rear panel 1 Release the cable management arm 2 Open the cable management arm The cable management arm can be right mounted or left mounted Remove the server from the rack ...

Page 31: ...r on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Disconnect all peripheral cables from the server 4 Remove the server from the rack For instructions on how to extend or remove the server from the rack see the documentation that ships with the rack rail system 5 Place the server on a sturdy level surface Remove the air...

Page 32: ...connect all power cords before removing or installing the PCI riser cage 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 30 4 Remove the access panel Access panel on page 37 5 Disconnec...

Page 33: ...Removal and replacement procedures 33 o Secondary PCI riser cage o PCI blank ...

Page 34: ...improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 If installed remove the security bezel Remove the security bezel optional on page 26 ...

Page 35: ...ot operate the server unless all bays are populated with either a component or a blank To remove the component 1 Back up all server data on the drive 2 Power down the server on page 27 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 If installed remove the security bezel Remove the security bezel optional on page 26 5 Remove the ...

Page 36: ...ove the security bezel optional on page 26 2 Remove the drive blank To replace the LFF drive blank slide the component into the bay until it clicks Hot plug drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Back up all server data on the drive 2 If installed remove the se...

Page 37: ...ng periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the ...

Page 38: ...nent 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 30 4 Remove the access panel Access panel on page 37 5 Remove all non hot plug drives Non hot plug drive on page 35 6 Disconnect all...

Page 39: ...er on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend or remove Remove the server from the rack on page 30 the server from the rack 4 Remove the access panel Access panel on page 37 5 Remove all hot plug hard drives Hot plug drive on page 36 6 Disconnect all cables connected to the drive backplane 7 Remove the hot ...

Page 40: ... all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 30 4 Remove the access panel Access panel on page 37 5 Disconnect the Smart Storage Battery cable from the system board 6 Remove the Smart Storage Battery To replace the component ...

Page 41: ...of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 30 4 Remove the access panel Access panel on page 37 CAUTION When connecting or disconnecting the cache module cable the connectors on the cache module and cable are susceptible to damage Avoid excessive force and use caution to avoid damage to these connectors 5 If removing a FBWC module from a...

Page 42: ...ate anti static precautions before beginning any system installation Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack...

Page 43: ...ot surfaces allow the drives power input modules and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any system installation Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 27 2 Remove all power ...

Page 44: ...l injury from hot surfaces allow the drives power input modules and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any system installation Improper grounding can cause electrostatic discharge To remove the component 1 If installed remove the security bezel Remove the securi...

Page 45: ...nstallation Improper grounding can cause electrostatic discharge CAUTION To prevent improper cooling and thermal damage do not operate the chassis unless all bays are populated with a component or a blank To remove the component 1 If installed remove the security bezel Remove the security bezel optional on page 26 2 Power down the server on page 27 3 Remove all power a Disconnect each power cord f...

Page 46: ...Removal and replacement procedures 46 6 Disconnect the optical drive cable from the drive 7 Remove the optical drive To replace the component reverse the removal procedure ...

Page 47: ...ndancy This condition is indicated by a flashing amber Health LED o If two fan rotors fail the operating system shuts down Fan blank WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any syste...

Page 48: ...ver unless all bays are populated with either a component or a blank To replace the component reverse the removal procedure Hot swap fan WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation proced...

Page 49: ... RDIMMs operating at up to 2133 MT s o Dual rank and quad rank PC4 2133 DDR4 2133 LRDIMMs operating at up to 2133 MT s Intel Xeon E5 2600 v4 processors are optimized for o Single rank and dual rank PC4 2400T DDR4 2400 RDIMMs operating at up to 2400 MT s o Dual rank PC4 2400T DDR4 2400 LRDIMMs operating at up to 2400 MT s For the latest memory configuration information see the product QuickSpecs on...

Page 50: ...avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the ser...

Page 51: ...l grease from the processor with the alcohol swab Allow the alcohol to evaporate before continuing 2 Remove the thermal interface protective cover from the heatsink 3 Install the heatsink a Position the heatsink on the processor backplate b Tighten one pair of diagonally opposite screws halfway and then tighten the other pair of screws ...

Page 52: ...personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with t...

Page 53: ... before touching them CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number CAUTION To prevent possible server overheating always populate processor ...

Page 54: ...rom the rack on page 30 4 Remove the access panel Access panel on page 37 5 Remove the air baffle on page 31 6 Remove the heatsink a Loosen one pair of diagonally opposite screws halfway and then loosen the other pair of screws b Completely loosen all screws in the same sequence c Remove the heatsink from the processor backplate CAUTION The pins on the processor socket are very fragile Any damage ...

Page 55: ...E SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 8 Remove the processor from the processor retaining bracket CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts ...

Page 56: ...YSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts CAUTION Do not press down on the processor Pressing down on the processor may cause damage to the processor socket and the system board Press only in the area indicated on the processor retaining bracket 2 Close the processor retaining bracket When the pro...

Page 57: ...the processor retaining bracket 4 Clean the old thermal grease from the heatsink with the alcohol swab Allow the alcohol to evaporate before continuing 5 Apply all the grease to the top of the processor in the following pattern to ensure even distribution 6 Install the heatsink a Tighten one pair of diagonally opposite screws halfway and then tighten the other pair of screws ...

Page 58: ...f personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge CAUTION To prevent improper cooling and thermal damage do not opera...

Page 59: ...ve the server from the rack on page 30 4 Remove the access panel Access panel on page 37 5 Disconnect all cables connected to existing expansion boards 6 Remove the PCI riser cage on page 32 7 Remove the expansion board o Slot 1 o Slot 2 o Slot 3 ...

Page 60: ...l power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 30 4 Remove the access panel Access panel on page 37 5 Remove the screws then remove the PCI blank To replace the component reverse the removal procedure Primary PCIe riser board WARN...

Page 61: ...ver from the rack on page 27 o Remove the server from the rack on page 30 4 Remove the access panel Access panel on page 37 5 Disconnect all cables connected to existing expansion boards 6 Remove all expansion boards Expansion board on page 58 7 Hold the ends of the riser cage and lift up 8 Remove the screws then remove the riser board from the cage To replace the component reverse the removal pro...

Page 62: ...use electrostatic discharge To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 30 4 Remove the access panel Access panel on page 37 5 Disconnect all cables connecte...

Page 63: ... anti static precautions before beginning any system installation Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on...

Page 64: ...uncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on...

Page 65: ...ed 3 Install the access panel 4 Do one of the following o Slide the server into the rack o Install the server into the rack 5 Power up the server For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Front I O module WARNING To reduce the risk of personal injury from hot surfaces allow the drives power input modules and t...

Page 66: ...e cables for the front I O module and then remove the front I O module from the system board To replace the component reverse the removal procedure Thumbscrew rack ear assembly WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti s...

Page 67: ...AUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove th...

Page 68: ...em board place the components on a static dissipating work surface or inside separate antistatic bags To remove the system board assembly 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page...

Page 69: ...f screws b Completely loosen all screws in the same sequence c Remove the heatsink from the processor backplate 14 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts ...

Page 70: ...g bracket CAUTION When returning a damaged system board to Hewlett Packard Enterprise always install all processor socket covers to prevent damage to the processor sockets and system board 16 Remove the system board a Remove the system board screws b Lift the system board out of the chassis ...

Page 71: ... replacement procedures 71 To replace the system board assembly 1 Install the system board assembly 2 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket ...

Page 72: ...on the processor Pressing down on the processor may cause damage to the processor socket and the system board Press only in the area indicated on the processor retaining bracket CAUTION Close and hold down the processor cover socket while closing the processor locking levers The levers should close without resistance Forcing the levers closed can damage the processor and socket requiring system bo...

Page 73: ...rocessor socket cover on the failed system board 8 Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab Allow the alcohol to evaporate before continuing 9 Apply all the grease to the top of the processor in the following pattern to ensure even distribution 10 Install the heatsink a Tighten one pair of diagonally opposite screws halfway and then tighten ...

Page 74: ...e system The system power LED changes from amber to green IMPORTANT Install all components with the same configuration that was used on the failed system board After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access UEFI System Utilities 2 Select the System Configuration BIOS Platform Configura...

Page 75: ...ponents take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 27 2 Access the product rear panel on page 30 3 Release the power cord from the strain relief clip 4 Remove all power a Disconnect the power cord from the power source b D...

Page 76: ...es installed redundant 800 W HPE 900 W AC 240 V DC Gold Power Input Module 775595 B21 o This module is compatible with the AC 240 V DC RPS backplane 814835 B21 o The 240 V DC function of this module only applies to server installations based in China For more information about the power supply features specifications and compatibility see the Hewlett Packard Enterprise website http www hpe com ser...

Page 77: ...revent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 27 2 Access the product rear panel on page 30 3 Release the power cord from the hook and loop strap 4 Remove all power a Disconnect each pow...

Page 78: ...Access panel on page 37 9 If installed remove the primary PCI riser cage Remove the PCI riser cage on page 32 10 Disconnect the RPS backplane cables 11 Release the RPS backplane cables from the cable clips 12 Remove the RPS backplane To replace the component reverse the removal procedure HP Trusted Platform Module The TPM is not a customer removable part ...

Page 79: ...roken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data If you suspect a TPM board failure leave the TPM installed and remove the system board Contact a Hewlett Packard Enterprise authorized service provider for a replacement system board and TPM board ...

Page 80: ... Gen9_TSG_es German http www hpe com support Gen9_TSG_de Japanese http www hpe com support Gen9_TSG_ja Simplified Chinese http www hpe com support Gen9_TSG_zh_cn The HPE ProLiant Gen9 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select...

Page 81: ...ET Integrated Remote Console to collaborate with up to four server administrators Remotely mount high performance Virtual Media devices to the server Securely and remotely control the power state of the managed server Implement true Agentless Management with SNMP alerts from iLO regardless of the state of the host server Download the Active Health System log Register for HPE remote support Use iLO...

Page 82: ...ass thru provides continuous monitoring of hardware and configuration changes system status and service alerts for various server components The Agentless Management Service is available in the SPP which can be downloaded from the Hewlett Packard Enterprise website http www hpe com servers spp download The Active Health System log can be downloaded manually from iLO 4 or HPE Intelligent Provisioni...

Page 83: ...ng system features Displaying system information Selecting the primary boot controller Configuring memory options Selecting a language Launching other pre boot environments such as the Embedded UEFI Shell and Intelligent Provisioning For more information on the UEFI System Utilities see the HPE UEFI System Utilities User Guide for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website...

Page 84: ...be modified by qualified service personnel This value should always match the serial number located on the chassis 4 Press the Enter key to clear the warning 5 Enter the serial number and press the Enter key 6 Select Product ID The following warning appears Warning The Product ID should ONLY be modified by qualified service personnel This value should always match the Product ID located on the cha...

Page 85: ...remotesupport docs Insight Remote Support is available as part of Hewlett Packard Enterprise Warranty HPE support services or Hewlett Packard Enterprise contractual support agreement USB support Hewlett Packard Enterprise servers support both USB 2 0 ports and USB 3 0 ports Both types of ports support installing all types of USB devices USB 1 0 USB 2 0 and USB 3 0 but may run at lower speeds in sp...

Page 86: ...g with HPE ProLiant Gen8 servers HPE SSA replaces ACU with an enhanced GUI and additional configuration features The HPE SSA exists in three interface formats the HPE SSA GUI the HPE SSA CLI and HPE SSA Scripting Although all formats provide support for configuration tasks some of the advanced tasks are available in only one format Some HPE SSA features include the following Supports online array ...

Page 87: ...server serial number and the customer asset tag label The reverse side shows the default iLO account information and QR code label Use your mobile device to scan the QR code label to display the server mobile product page http www hpe com qref dl60gen9 This page contains links to server setup information spare part numbers QuickSpecs troubleshooting resources and other useful product links 3 USB 2...

Page 88: ...t Log on page 83 or use iLO HPE iLO on page 81 to review the system health status 3 NIC status LED Solid green Link to network Flashing green 1 flash per second Network active Off No network activity 4 Power On Standby button and system power LED Solid green System on Flashing green 1 flash per second Performing power on sequence Solid amber System in standby Off No power present If the system pow...

Page 89: ...ontroller Smart SAS HBA controller 6 flashes System board PCIe slots 7 flashes Power backplane or storage backplane 8 flashes Power supply 9 flashes For more information see Front panel LEDs and buttons on page 88 Rear panel components Item Description 1 Slot 3 PCIe3 x8 8 4 1 2 Slot 2 PCIe3 x8 8 4 1 3 Slot 1 PCIe3 x16 16 8 4 1 4 Non hot plug power supply 5 Power supply blank bay 2 of optional redu...

Page 90: ...ink 3 NIC activity LED Solid green Link to network Flashing green Network active Off No network activity 4 Power supply LED Solid green Normal Off One or more of the following conditions exists Power is unavailable Power supply failed Power supply is in standby mode Power supply error PCIe riser board slot definitions Expansion Slots Riser board options Technology Bus Width Connector Width Form Fa...

Page 91: ...intenance switch 11 NMI header 12 Reserved 13 Reserved 14 Front I O connector 15 Fan 6 connector 16 Fan 5 connector 17 Fan 4 connector 18 Fan 3 connector 19 Fan 2 connector 20 Fan 1 connector 21 Smart Storage Battery connector 22 6 pin drive backplane power connector 23 Internal USB 3 0 connector 24 24 pin power connector 25 16 pin PS connector 26 Mini SAS connector 1 27 Mini SAS connector 2 For m...

Page 92: ...ration can be changed On System configuration is locked S3 Off Reserved S4 Off Reserved S5 Off Off Power on password is enabled On Power on password is disabled S6 Off Off No function On ROM reads system configuration as invalid S7 Off Off Set default boot mode to UEFI On Set default boot mode to legacy S8 Reserved S9 Reserved S10 Reserved S11 Reserved S12 Reserved To access the redundant ROM set ...

Page 93: ...on prompt appears 7 Select Exit and resume system boot and press Enter The server continues the normal boot process NMI functionality An NMI crash dump creates a crash dump log before resetting a system which is not responding Crash dump log analysis is an essential part of diagnosing reliability problems such as failures of operating systems device drivers and applications Many crashes freeze a s...

Page 94: ...gical drives and predicts the drive will fail Flashing amber The drive is not configured and predicts the drive will fail Solid amber The drive has failed Off The drive is not configured by a RAID controller The blue Locate LED is behind the release lever and is visible when illuminated IMPORTANT The Dynamic Smart Array B140i Controller is only available in UEFI Boot Mode It cannot be enabled in L...

Page 95: ...Component identification 95 Fan locations ...

Page 96: ...ckard Enterprise website http www hpe com info servers CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Storage cabling Depending on the controller option installed the actual storage controller connectors might look different from what is shown in this section Four bay LFF non hot plug drive cabling Four bay LFF non hot plug dri...

Page 97: ...kplane connected to the H240 Host Bus Adapter Item Description 1 Drive power cable 2 Mini SAS cable Four bay LFF hot plug drive cabling Four bay LFF drive backplane connected to the system board Item Description 1 Drive power cable 2 Mini SAS cable ...

Page 98: ...r cable 2 Mini SAS cable Four bay LFF drive backplane connected to a H240 adapter in the low profile expansion slot 1 Item Description 1 Drive power cable 2 Mini SAS cable FBWC cabling The FBWC solution is a separately purchased option This server only supports FBWC module installation when a Smart Array P Series controller is installed ...

Page 99: ...bling 99 Depending on the controller option installed the actual storage controller connectors might look different from what is shown in this section FBWC module slot 1 cabling FBWC module slot 2 cabling ...

Page 100: ...Cabling 100 FBWC module slot 3 cabling M 2 SSD cabling Slot 2 cable routing 2 ports supported when slot 1 is unoccupied ...

Page 101: ...Cabling 101 Slot 2 cable routing 1 port supported when slot 1 is occupied Slot 3 cable routing 2 ports supported when slot 1 is unoccupied ...

Page 102: ...Cabling 102 Slot 3 cable routing 1 port supported when slot 1 is occupied Slot 2 cable routing with FlexibleLOM riser 2 ports supported when slot 1 is unoccupied ...

Page 103: ...Cabling 103 Slot 2 cable routing with FlexibleLOM riser 1 port supported when slot 1 is occupied Smart Storage battery cabling ...

Page 104: ...t plug power supply cabling Item Description 1 16 pin power supply sideband signal cable 2 24 pin power supply cable HPE Redundant Power Supply cabling Item Description 1 16 pin power supply sideband signal cable 2 24 pin power supply cable 3 Reserved ...

Page 105: ...bling 105 Optical drive cabling Item Description 1 Optical drive cable 2 Drive power cable Front I O cabling Item Description 1 Front I O cable 2 USB 2 0 connector cable 3 Ambient temperature sensor cable ...

Page 106: ...configurations the supported system inlet temperature range is extended 5 C to 10 C 41 F to 50 F and 35 C to 40 C 95 F to 104 F at sea level with an altitude derating of 1 0 C per every 175 m 1 8 F per every 574 ft above 900 m 2953 ft to a maximum of 3048 m 10 000 ft 40 C to 45 C 104 F to 113 F at sea level with an altitude derating of 1 0 C per every 125 m 1 8 F per every 410 ft above 900 m 2953 ...

Page 107: ...76 For more information about the power supply features specifications and compatibility see the Hewlett Packard Enterprise website http www hpe com servers powersupplies CAUTION Check the system and power supply input ratings before powering up the server Hot plug power supply calculations For hot plug power supply specifications and calculators to determine electrical and heat loading for the se...

Page 108: ...ection API application program interface ASHRAE American Society of Heating Refrigerating and Air Conditioning Engineers CSR Customer Self Repair FBWC flash backed write cache GPU graphics processing unit HBA host bus adapter HPE SIM HPE Systems Insight Manager Hz hertz iLO Integrated Lights Out IML Integrated Management Log ...

Page 109: ... Component Interconnect Express POST Power On Self Test PSU power supply unit RBSU ROM Based Setup Utility RPS redundant power supply SAS serial attached SCSI SATA serial ATA SD Secure Digital SIM Systems Insight Manager SPP Service Pack for ProLiant TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface ...

Page 110: ...Acronyms and abbreviations 110 UID unit identification USB universal serial bus ...

Page 111: ...tion send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page ...

Page 112: ...ternal USB functionality 85 F fan blank 46 fan connectors 47 90 fan location 94 fan modules removal 47 fan removing 47 FBWC cabling 97 FBWC module 39 FlexibleLOM 62 front I O cabling 104 front I O module 64 front panel components 86 front panel LEDs 87 88 G grounding methods 23 grounding requirements 23 H health driver 85 heatsink 49 Hewlett Packard Enterprise Technical Support 6 hot plug drive ba...

Page 113: ... R rack ears 65 rack warnings 24 RAID configuration 85 rear panel components 88 rear panel LEDs 89 rear panel accessing 29 redundant power supply 75 76 105 re entering the server serial number 83 remote support and analysis tools 84 removal and replacement procedures 23 remove server from rack 29 required tools 23 requirements airflow 24 requirements environmental 105 ROM Based Setup Utility RBSU ...

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