HP ProLiant DL385 G7 Maintenance And Service Manual Download Page 1

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HP ProLiant DL385 G7 Server

Maintenance and Service Guide

Abstract

This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and

software. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment, trained in

recognizing hazards in products, and are familiar with weight and stability precautions.

Part Number: 588707-003

February 2011

Edition: 3

Summary of Contents for ProLiant DL385 G7

Page 1: ...c tools specifications and requirements for hardware components and software This guide is for an experienced service technician HP assumes you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions Part Number 588707 003 February 2011 Edition 3 ...

Page 2: ... the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows Windows NT and Windows Server are U S registered trademarks of Microsoft Corporation AMD and Opteron are trademarks of Advanced Micro Devices Inc ...

Page 3: ...supply 31 Front right bezel 32 Access panel 33 Optical drive 33 Optical drive cage 34 Hot plug fan 35 Power supply backplane 37 SFF hard drive backplane 38 SFF hard drive cage 39 LFF hard drive backplane 40 LFF hard drive cage 41 Full length expansion board shipping bracket 42 PCI riser cage 43 Expansion slot covers 44 Expansion boards 46 Half length expansion board 46 Full length expansion board ...

Page 4: ...ight Remote Support software 81 USB support 82 Component identification 83 Front panel components 83 Front panel LEDs and buttons 83 Rear panel components 84 Rear panel LEDs and buttons 85 System board components 86 System board switches 87 NMI functionality 87 DIMM slots 88 Systems Insight Display LEDs 89 Systems Insight Display LEDs and health LED combinations 89 Hard drive numbering 90 SAS and ...

Page 5: ...Contents 5 DVD ROM drive specifications 101 SAS and SATA hard drive specifications 101 Acronyms and abbreviations 103 Index 105 ...

Page 6: ...n will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the pro...

Page 7: ...ine la société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web HP http www hp com go selfrepair Service de garantie pièces seules Votre garantie limitée HP peut inclure un service de garantie pièces seules Dans ce cas les pièces de ...

Page 8: ... Self Repair um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile für die das Customer Self Repair Verfa...

Page 9: ...tegorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Opcional componentes para los que la reparación por parte del usuario es opcional Estos componentes también están diseñados para que puedan ser r...

Page 10: ...gorieën CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te ...

Page 11: ...ependendo do tipo de serviço de garantia destinado ao produto OBSERVAÇÃO Algumas peças da HP não são projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um técnico autorizado substitua a peça Essas peças estão identificadas com a marca No Não no catálogo de peças ilustrado Conforme a disponibilidade e o local geográfico as peças CSR serão enviadas no p...

Page 12: ...Customer self repair 12 No caso desse serviço a substituição de peças CSR é obrigatória Se desejar que a HP substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço ...

Page 13: ...Customer self repair 13 ...

Page 14: ...Customer self repair 14 ...

Page 15: ...Customer self repair 15 ...

Page 16: ...Customer self repair 16 ...

Page 17: ...ndatory1 3 Hardware kit 602506 001 Mandatory1 a Fan blank 507009 001 b Optical blank 505953 001 c Power supply blank 499244 002 602506 001 d PCI expansion slot blank full length 507011 001 e PCI expansion slot blank short low profile 507012 001 f PCI retainer 509084 001 g PCI retainer top 509085 001 h PCI retainer end 509086 001 i PCI retainer removable 509087 001 j T 10 T 15 Torx screwdriver hold...

Page 18: ...e la pièce soit effectué par un Mainteneur Agréé Ces pièces sont identifiées par la mention Non dans le Catalogue illustré 1 Mandatory Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio 2 Optional Opzionali Parti la cui riparazione da parte del cliente è facolta...

Page 19: ...en in rekening worden gebracht afhankelijk van het type garantieservice voor het product 3 No Nee Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met Nee 1 Mandatory Obrigatória Peças cuj...

Page 20: ...ory1 c 1200 W 490594 001 498152 001 Mandatory1 d 1200 W DC 444049 001 451816 001 Mandatory1 e 750 W HE 94 591554 001 599383 001 Mandatory1 f 1200 W HE 94 570451 101 579229 001 Mandatory1 g 460 W HE 94 591553 001 599381 001 Mandatory1 14 PCI riser cage with non hot plug PCIe riser 463170 003 614778 001 Optional2 15 Optical drive cage 463175 001 496076 001 Mandatory1 16 Hard drive cage a SFF hard dr...

Page 21: ...2C AMD Opteron Model 6180SE 636080 L21 634956 001 Optional2 18 Processor heatsink thermal grease and alcohol pad 80 Watt 579554 001 592068 001 Optional2 Boards 19 System board assembly 570047 001 583981 001 Optional2 20 Power supply backplane 462952 001 496062 001 Optional2 21 Hard drive backplane a SFF SAS backplane 451283 002 507690 001 Optional2 b LFF SAS backplane 457174 003 602510 001 Optiona...

Page 22: ...ay cable 582247 001 Mandatory1 Rack mounting hardware 34 Rack mounting hardware kit LFF 491732 001 574898 001 Optional2 35 Rack mounting hardware kit SFF 487267 001 574765 001 Optional2 Miscellaneous 36 Battery 3 3 V lithium 166899 001 153099 001 Mandatory1 37 Power supply 48V 444049 001 451816 001 Optional2 Options 38 Hot plug hard drive a 36 GB SAS 10 000 rpm 2 5 in 375859 B21 376596 001 Mandato...

Page 23: ...P exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé Ces pièces sont identifiées par la mention Non dans le Catalogue illustré 1 Mandatory Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio 2 Optional Opzionali Parti la cui riparazione d...

Page 24: ...en in rekening worden gebracht afhankelijk van het type garantieservice voor het product 3 No Nee Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met Nee 1 Mandatory Obrigatória Peças cuj...

Page 25: ...iners until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Server warnings and cautions Before installing a server be sure that you understand the following warnings and cautions WARNING To reduce the risk of...

Page 26: ...ng configuration or the server location in the rack creates awkward conditions remove the server from the rack Power down the server WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some inter...

Page 27: ...extending a component from the rack 3 After performing the installation or maintenance procedure slide the server back into the rack and then press the server firmly into the rack to secure it in place WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers Remove the serv...

Page 28: ...ing and remove the server from the rack For more information refer to the documentation that ships with the rack mounting option 4 Place the server on a sturdy level surface Access the product rear panel Cable management arm with left hand swing To access the server rear panel 1 Remove the cable arm retainer 2 Open the cable management arm ...

Page 29: ... 2 Swing open the cable management arm 3 Remove the cables from the cable trough 4 Remove the cable management arm SAS hard drive blank CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open Remove the component as indicated To rep...

Page 30: ... combinations SAS and SATA hard drive LED combinations on page 91 2 Back up all server data on the hard drive 3 Remove the hard drive To replace the component reverse the removal procedure Power supply blank To remove the component CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Access the product r...

Page 31: ...rmal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Determine how many hot plug power supplies are installed o If only one hot plug power supply is installed power down and remove the power cord from the server Power down the server on page 26 o If more than one hot plug power supply is installed continue with the next st...

Page 32: ... If using the power cord anchor be sure to leave enough slack in the power cord so that the redundant power supply can be removed without disconnecting the power cord from the primary power supply 5 Close the cable management arm 6 Connect the power cord to the power source 7 Be sure that the power supply LED is green Rear panel components on page 84 Systems Insight Display LEDs and health LED com...

Page 33: ...ize the amount of time the access panel is open To remove the component 1 Power down the server if performing a non hot plug installation or maintenance procedure Power down the server on page 26 2 Extend the server from the rack on page 27 3 Use the T 15 Torx screwdriver attached to the rear of the server to loosen the security screw on the hood latch 4 Lift up on the hood latch handle and then r...

Page 34: ...ess panel Access panel on page 33 4 Disconnect the cable from the optical drive 5 Remove the optical drive To replace the component reverse the removal procedure Optical drive cage To remove the component CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Power down the server on page 26 ...

Page 35: ...n page 33 4 Disconnect the cable from the optical drive 5 Remove the optical drive Optical drive on page 33 6 Remove the optical drive cage To replace the component reverse the removal procedure Hot plug fan CAUTION To avoid damage to server components fan blanks must be installed in fan bays 5 and 6 in a single processor configuration The only two valid fan configurations are listed in the follow...

Page 36: ...n speed The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server The server shuts down during the following temperature related scenarios At POST and in the OS iLO 3 performs an orderly shutdown if a cautionary temperature level is detected If the server hardware detects a critical temperature level before an orderly shutdown occurs the server p...

Page 37: ...ner results in improper airflow and improper cooling that can lead to thermal damage To replace the component reverse the removal procedure Power supply backplane To remove the component 1 Power down the server on page 26 2 Remove all power supplies Hot plug power supply on page 31 3 Extend the server from the rack on page 27 4 Remove the access panel Access panel on page 33 ...

Page 38: ...remove the component 1 Power down the server on page 26 2 Extend or remove the server from the rack Remove the server from the rack on page 27 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 33 4 Remove all hot plug hard drives Hot plug SAS hard drive on page 30 5 Disconnect all cables from the hard drive backplane ...

Page 39: ...server on page 26 2 Extend or remove the server from the rack Remove the server from the rack on page 27 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 33 4 Remove all hot plug hard drives Hot plug SAS hard drive on page 30 5 Disconnect all cables from the hard drive backplane 6 Remove the hard drive backplane SFF hard drive backplane on page 38 ...

Page 40: ...ove the component 1 Power down the server on page 26 2 Extend or remove the server from the rack Remove the server from the rack on page 27 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 33 4 Remove all hot plug hard drives Hot plug SAS hard drive on page 30 5 Disconnect all cables from the hard drive backplane ...

Page 41: ...server on page 26 2 Extend or remove the server from the rack Remove the server from the rack on page 27 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 33 4 Remove all hot plug hard drives Hot plug SAS hard drive on page 30 5 Disconnect all cables from the hard drive backplane 6 Remove the hard drive backplane LFF hard drive backplane on page 40 ...

Page 42: ...on boards power down the server and remove all AC power cords before removing or installing the PCI riser cage 1 Power down the server on page 26 2 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 33 4 Remove the full length expansion board shipping bracket o If no full length expansion boards are installed remove the full length expansion board shipping br...

Page 43: ...xpansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage 1 Power down the server on page 26 2 Extend or remove the server from the rack Remove the server from the rack on page 27 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 33 4 If any full length expansion boards are installed remove the full ...

Page 44: ... access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Power down the server on page 26 2 Extend or remove the server from the rack Remove the server from the rack on page 27 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 33 4 If any full length expa...

Page 45: ...placement procedures 45 o To remove slot cover 1 or 4 push in on the retainer to release it and then slide out the cover o To remove slot covers 2 and 3 lift up on the latch remove the latch and then remove the cover ...

Page 46: ...xpansion board To remove the component 1 Power down the server on page 26 2 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 33 4 Disconnect any external cables that are connected to the expansion board 5 Remove the PCI riser cage PCI riser cage on page 43 6 Disconnect any internal cables that are connected to the expansion board ...

Page 47: ...ponent 1 Power down the server on page 26 2 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 33 4 Disconnect any external cables that are connected to the expansion board 5 Remove the PCI riser cage PCI riser cage on page 43 6 Disconnect any internal cables that are connected to the expansion board 7 Remove the expansion board ...

Page 48: ...y pack to the cache module Detaching the cable causes any unsaved data in the cache module to be lost Removing the cache module To remove the component 1 Power down the server on page 26 2 Extend or remove the server from the rack Remove the server from the rack on page 27 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 33 4 Remove the PCI riser cage PCI r...

Page 49: ...about protecting against electrostatic discharge Preventing electrostatic discharge on page 25 1 Perform one of the following o Set up a recovery server station using an identical server model Do not install any internal drives or BBWC in this server HP recommends this option o Find a server that has enough empty drive bays to accommodate all the drives from the failed server and that meets all th...

Page 50: ...citor pack on page 51 Recovery of cached data from a failed server Recovering data from the battery backed write cache on page 49 CAUTION Do not detach the cable that connects the battery pack or capacitor pack to the cache module Detaching the cable causes any unsaved data in the cache module to be lost Flash backed write cache module To remove the component CAUTION Do not use this controller wit...

Page 51: ...jected automatically remove the cache module 9 If the cache module is connected to a capacitor pack disconnect the capacitor pack cable from the connector on the top of the cache module To replace the component reverse the removal procedure CAUTION To prevent damage to the cache module during installation be sure the cache module is fully inserted before pressing down Flash backed write cache capa...

Page 52: ...p 4 Extend the server from the rack on page 27 5 Remove the access panel Access panel on page 33 6 Remove the PCI riser cage PCI riser cage on page 43 7 If the capacitor pack is connected to the cache module disconnect the capacitor pack cable from the connector on the top of the cache module 8 Disconnect the capacitor pack from the air baffle To replace the component reverse the removal procedure...

Page 53: ...mark the drives as failed when the server is powered up 4 Extend the server from the rack on page 27 5 Remove the access panel Access panel on page 33 6 Remove the PCI riser cage PCI riser cage on page 43 7 If the capacitor pack is connected to the cache module disconnect the capacitor pack cable from the connector on the top of the cache module 8 Disconnect the capacitor pack from the air baffle ...

Page 54: ...able that connects the battery pack to the cache module Detaching the cable causes any unsaved data in the cache module to be lost 4 Remove the battery pack from the air baffle Removing the battery pack on page 49 5 Remove the air baffle To replace the component reverse the removal procedure Fan cage To remove the component 1 Power down the server on page 26 2 Extend or remove the server from the ...

Page 55: ... seated properly Heatsink To remove the heatsink 1 Power down the server on page 26 2 Extend or remove the server from the rack Remove the server from the rack on page 27 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 33 4 Remove the PCI riser cage PCI riser cage on page 43 5 Remove the air baffle Air baffle on page 53 ...

Page 56: ...n the heatsink retaining bracket and then remove the heatsink To replace the heatsink 1 Clean the old thermal grease from the processor with the alcohol swab Allow the alcohol to evaporate before continuing 2 Remove the heatsink protective cover ...

Page 57: ...baffle on page 53 6 Install the PCI riser cage PCI riser cage on page 43 7 Install the access panel Access panel on page 33 8 Install the server into the rack 9 Power up the server Processor CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server ...

Page 58: ...or 1 Power down the server on page 26 2 Extend or remove the server from the rack Remove the server from the rack on page 27 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 33 4 Remove the air baffle Air baffle on page 53 5 Open the processor retaining latch and the processor socket retaining bracket 6 Using the processor tool remove the processor from the...

Page 59: ...installation tool 1 If the processor has separated from the installation tool carefully re insert the processor in the tool 2 Align the processor installation tool with the socket and install the spare processor CAUTION The processor is designed to fit one way into the socket Use the alignment guides on the processor and socket to properly align the processor with the socket Refer to the server ho...

Page 60: ...Removal and replacement procedures 60 3 Press the tabs on the processor tool to release the processor and then remove the processor tool ...

Page 61: ...latch and the processor socket retaining bracket 5 Clean the old thermal grease from the heatsink with the alcohol swab Allow the alcohol to evaporate before continuing 6 Apply all the grease to the top of the processor in the following pattern to ensure even distribution ...

Page 62: ... 9 Install the air baffle Air baffle on page 53 10 Install the access panel Access panel on page 33 11 Install the server into the rack 12 Power up the server Memory configurations This server supports 2 GB to 256 GB of system memory using DDR3 2 GB 4 GB 8 GB and 16 GB memory modules across 24 memory sockets ...

Page 63: ... device on the memory module Population order The two tables below represent the memory module population order for one processor The population order for the other processor is identical SR denotes Single Rank DR denotes Dual Rank and QR denotes Quad Rank All memory modules must follow the population order shown in these two tables for both processors with the following exception QR memory module...

Page 64: ...Install all memory modules of the same speed on the same processor for best performance Install all memory modules of the same voltage on the same processor for best power Memory bus speed Depending on the quantity and native speed of memory modules installed memory bus speeds can be 1333 MHz 1066 MHz 800 MHz or 667 MHz Memory bus speeds can be different for each processor To determine memory bus ...

Page 65: ...ble is for reference only It may not be updated to reflect recent changes o 800 MHz The memory bus speed is set to 800 MHz regardless of the quantity of memory modules installed unless the table above reflects a slower memory bus speed NOTE There may be more than one memory bus speed menu option DIMMs To remove the component 1 Power down the server on page 26 2 Extend or remove the server from the...

Page 66: ...al injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 26 2 Extend or remove the server from the rack Remove the server from the rack on pag...

Page 67: ...d service provider Systems Insight Display To remove the component 1 Power down the server on page 26 2 Extend or remove the server from the rack Remove the server from the rack on page 27 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 33 4 Remove the PCI riser cage PCI riser cage on page 43 5 Remove the air baffle Air baffle on page 53 6 Disconnect the S...

Page 68: ... remove the server from the rack Remove the server from the rack on page 27 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 33 4 Remove the PCI riser cage PCI riser cage on page 43 5 Remove the air baffle Air baffle on page 53 6 Extend or remove the Systems Insight Display Systems Insight Display on page 67 7 Disconnect the System Insight Display cable fro...

Page 69: ...ccess the product rear panel on page 28 3 Remove all power supplies Hot plug power supply on page 31 4 Remove the server from the rack on page 27 5 Remove the access panel Access panel on page 33 6 Remove the PCI riser cage PCI riser cage on page 43 7 Remove the air baffle Air baffle on page 53 8 Remove the power supply backplane Power supply backplane on page 37 9 Loosen the system board thumbscr...

Page 70: ...on page 33 5 Remove the PCI riser cage PCI riser cage on page 43 6 Remove the battery pack Removing the battery pack on page 49 7 Remove the air baffle Air baffle on page 53 8 Remove the power supply backplane Power supply backplane on page 37 CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser ...

Page 71: ...Removal and replacement procedures 71 12 Open the heatsink retaining bracket and then remove the heatsink 13 Open the processor retaining latch and the processor socket retaining bracket ...

Page 72: ...ect all cables connected to the system board 16 Remove the retaining screw at the rear of the chassis 17 Loosen the system board thumbscrews 18 Remove the power supply cage assembly Power supply cage assembly on page 69 19 Remove the failed system board To replace the system board 1 Install the spare system board CAUTION The pins on the processor socket are very fragile Any damage to them may requ...

Page 73: ...ocket protective cover b Open the processor retaining latch and the processor socket retaining bracket 3 Install the processor socket cover onto the processor socket of the failed system board 4 Install the processor on the spare system board IMPORTANT Be sure the processor remains inside the processor installation tool ...

Page 74: ...essor in the tool 6 Align the processor installation tool with the socket and install the spare processor CAUTION The processor is designed to fit one way into the socket Use the alignment guides on the processor and socket to properly align the processor with the socket Refer to the server hood label for specific instructions ...

Page 75: ...sor tool to release the processor and then remove the processor tool 8 Close the processor retaining latch and the processor socket retaining bracket 9 Clean the old thermal grease from the heatsink with the alcohol swab Allow the alcohol to evaporate before continuing ...

Page 76: ... page 33 14 Install the power supplies Hot plug power supply on page 31 15 Power up the server IMPORTANT Install all components with the same configuration that was used on the failed system board After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the Advanced Options menu 3 ...

Page 77: ... modified by qualified personnel This value should always match the Product ID on the chassis 8 Enter the product ID and press the Enter key 9 Press the Esc key to close the menu 10 Press the Esc key to exit RBSU 11 Press the F10 key to confirm exiting RBSU The server automatically reboots HP Trusted Platform Module The TPM is not a customer removable part CAUTION Any attempt to remove an installe...

Page 78: ...y drive cage drive cage containing drives 1 8 to the primary SAS power connector on the system board If a secondary drive cage drive cage containing drives 9 16 is installed connect a SAS power cable from the secondary drive cage to the secondary SAS power connector on the system board ...

Page 79: ...Cabling 79 BBWC battery cabling FBWC capacitor pack cabling ...

Page 80: ...assist IT administrators who verify server installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data n...

Page 81: ...t HP Insight Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event notifications to HP which will initiate a fast and accurate resolution based on your product s service level Notifications may be sent to your authorized HP Channel Partner for on site service if configured a...

Page 82: ...ore the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following POST RBSU Diagnostics DOS Operating environments which do not provide native USB support ...

Page 83: ... Quick release levers 2 2 Serial number label 3 Systems Insight Display 4 Hard drive bays 5 SATA optical drive bay 6 Video connector 7 USB connectors 2 Front panel LEDs and buttons Item Description Status 1 UID LED button Blue Activated Flashing blue System being remotely managed Off Deactivated ...

Page 84: ...ing green Waiting for power due to group power capping Amber System shut down but power still applied Off Power cord not attached or power supply failure Rear panel components Item Description Color 1 PCI slot 5 2 PCI slot 6 3 PCI slot 4 4 PCI slot 2 5 PCI slot 3 6 PCI slot 1 7 Power supply 2 8 Power supply 2 connector 9 Power supply 1 10 Power supply 1 connector 11 USB connectors 2 Black 12 Video...

Page 85: ...s failed 2 Power supply 1 power LED Green Normal Off System is off or power supply has failed 3 UID LED button Blue Activated Flashing blue System being remotely managed Off Deactivated 4 NIC and iLO 3 activity LED Green Network activity Flashing green Network activity Off No network activity 5 NIC and iLO 3 link LED Green Network link Off No network link ...

Page 86: ...tor 7 System maintenance switch 8 System battery connector 9 TPM connector 10 NMI jumper 11 Primary riser connector 12 SD card connector 13 Secondary riser connector 14 Secondary SAS power connector 15 Primary SAS power connector 16 Diagnostics LEDs 17 Primary SAS data connector 18 Secondary SAS data connector 19 SAS cache connector 20 Fan 1 connector 21 Processor 1 memory sockets 22 Fan 2 connect...

Page 87: ...stem configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information There is an RBSU setting that erases default settings and fixed disk partitions which causes a loss of data Diagnostic LEDs Position Position Function S7 S8 Diagnostic LEDs Off Off Port 85 Off On Port 84 On Off iLO 3 NMI functionality An NMI crash dump enables administrators to...

Page 88: ... administrator can do either of the following Short the NMI jumper pins Use the iLO Virtual NMI feature For more information see the whitepaper on the HP website http h20000 www2 hp com bc docs support SupportManual c00797875 c00797875 pdf DIMM slots DIMM slots are identified by the numbers 1 through 12 ...

Page 89: ...er LEDs Off Normal Amber Failure Systems Insight Display LEDs and health LED combinations When the health LED on the front panel illuminates either amber or red the server is experiencing a health event Combinations of illuminated system LEDs and the health LED indicate system status Systems Insight Display LED and color Health LED color Status Processor amber Red One or more of the following cond...

Page 90: ...autionary temperature level Red The server has detected a hardware critical temperature level Fan amber Amber One fan is failed or removed Red Two or more fans have failed or are missing Power supply amber Red Only one power supply is installed and is in standby Power supply fault System board fault Power supply amber Amber Redundant power supply is installed and only one power supply is functiona...

Page 91: ... Alternating amber and blue The drive has failed or a predictive failure alert has been received for this drive it also has been selected by a management application On off or flashing Steadily blue The drive is operating normally and it has been selected by a management application On Amber flashing regularly 1 Hz A predictive failure alert has been received for this drive Replace the drive as so...

Page 92: ...ipe migration Flashing irregularly Amber flashing regularly 1 Hz The drive is active but a predictive failure alert has been received for this drive Replace the drive as soon as possible Flashing irregularly Off The drive is active and it is operating normally Off Steadily amber A critical fault condition has been identified for this drive and the controller has placed it offline Replace the drive...

Page 93: ...Hz 6 LP 3 HL FH PCIe2 x8 4 2 1 PCIe2 x8 8 4 2 1 Notes Primary denotes the risers are installed in the primary riser connector Secondary denotes the risers are installed in the secondary riser connector Installing the risers listed in the table above in either the primary or secondary riser connectors determines the form factor of the PCI cards supported by those risers FL FH denotes full length fu...

Page 94: ...le 4 Green BBWC Status LED To interpret the illumination patterns of this LED see the following table LED3 pattern LED4 pattern Interpretation One blink every two seconds The system is powered down and the cache contains data that has not yet been written to the drives Restore system power as soon as possible to prevent data loss Data preservation time is extended any time that 3 3 V auxiliary pow...

Page 95: ...ller is executing from within its boot loader and receiving new flash code from the host controller Steady glow There is a short circuit across the battery terminals or within the battery pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pack is typically more than three years One blink per second There is an open circuit across the battery termina...

Page 96: ...reen LED One of the following conditions exists The charging process has timed out The capacitor pack is not connected On On The flash code image failed to load Off Off The flash code is corrupt Hot plug fans CAUTION To avoid damage to server components fan blanks must be installed in fan bays 5 and 6 in a single processor configuration ...

Page 97: ...5 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Server specifications Specification Value Height 8 85 cm 3 45 in Depth 69 20 cm 27 25 in Width 44 54 cm 17 54 in Weight maximum 27 27 kg 60 12 lb Weight no drives installed 21 36 kg 47 10 lb Input requirements Rated input voltage 100 to 132 VAC 200 to 240 VAC Rated input frequ...

Page 98: ...on Value Input requirements Rated input voltage 100V to 120V AC 200V to 240V AC Rated input frequency 50Hz to 60Hz Rated input current 5 5A at 100V AC 2 6A at 200V AC Rated input power 526 W at 100V AC input 505 W at 200V AC input BTUs per hour 1794 at 100V AC input 1725 at 200V AC input Power supply output Rated steady state power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Rate...

Page 99: ...er 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input Rated peak power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input HP ProLiant 1200 W DC Power Supply Specification Value Input requirements Rated input voltage 36V to 72V DC 48V DC nominal input Rated input frequency Not applicable Rated input current 38A at 36V DC 19A at 72V DC 28A at 48V...

Page 100: ...2352 bytes mode 0 2352 2340 2336 2048 bytes mode 1 2352 2340 2336 2048 bytes mode 2 Dimensions Height 12 7 mm 0 50 in Depth 132 08 mm 5 20 in Width 132 08 mm 5 20 in Weight 0 34 kg 0 75 lb Data transfer rate Sustained 150 KB s sustained 1X 1500 3600 KB s 10X to 24X Burst 16 6 MB s Access times typical Full stroke 300 ms Random 140 ms Diameter 12 cm 8 cm 4 70 in 3 15 in Thickness 1 2 mm 0 05 in Tra...

Page 101: ...5 lb Data transfer rate Sustained 4463 10 800 KB s 8X CAV DVD mode 150 KB s sustained 1X CD ROM 1552 3600 KB s 24X CAV CD ROM Burst 16 6 MB s with DMA support Access times typical Full stroke 200 ms CD 300 ms DVD Random 110 ms CD 180 ms DVD Diameter 12 cm 8 cm 4 70 in 3 15 in Thickness 1 2 mm 0 05 in Track pitch 0 74 µm 3 15 10 7 in DVD ROM 1 6 µm 6 3 10 7 in CD ROM Cache buffer 128 KB Startup tim...

Page 102: ...Interface SAS SAS Serial ATA Transfer rate 3 GB sec 3 GB sec 1 5 GB sec Rotational speed 10 000 rpm 10 000 rpm 5 400 rpm Bytes per sector 512 512 512 Logical blocks 71 132 960 143 374 737 117 231 408 Operating temperature 10 C to 35 C 50 F to 95 F 10 C to 35 C 50 F to 95 F 10 C to 35 C 50 F to 95 F ...

Page 103: ... backed write cache DDR double data rate FBWC flash backed write cache iLO 3 Integrated Lights Out 3 IML Integrated Management Log NMI non maskable interrupt NVRAM non volatile memory ORCA Option ROM Configuration for Arrays PCIe peripheral component interconnect express PCI X peripheral component interconnect extended ...

Page 104: ...abbreviations 104 POST Power On Self Test RBSU ROM Based Setup Utility RDP Rapid Deployment Pack SAS serial attached SCSI SATA serial ATA TPM trusted platform module UID unit identification USB universal serial bus ...

Page 105: ...ds 46 expansion slot covers 44 expansion slot covers removing 44 expansion slots 44 84 85 extending server from rack 27 F fan brackets 54 fan cage 54 fans 35 FBWC cabling 79 FBWC module LEDs 95 features 83 flash backed write cache capacitor pack 51 flash backed write cache module 50 flash backed write cache procedures 50 front panel components 83 front panel LEDs 83 full length expansion board 47 ...

Page 106: ...ckplane 37 power supply blank 30 power supply cage assembly 69 power supply specifications 98 powering down 26 preparation procedures 26 processor tool 57 70 processors 57 R rear panel components 84 rear panel connectors 84 rear panel LEDs 85 89 rear panel accessing 28 removal and replacement procedures 25 removing server from rack 27 removing the access panel 33 removing the battery pack 49 requi...

Page 107: ...s 26 27 tool processor 57 70 tools 80 TPM Trusted Platform Module 77 troubleshooting 80 Trusted Platform Module TPM 77 U UID LED 83 85 87 USB connectors 83 84 USB support 82 utilities 80 V video connector 83 84 W warnings 25 ...

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