HP ProLiant BL685c G7 Maintenance And Service Manual Download Page 51

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Diagnostic tools 51

Diagnostic tools

Troubleshooting resources

The

HP ProLiant Servers Troubleshooting Guide

provides procedures for resolving common problems and

comprehensive courses of action for fault isolation and identification, error message interpretation, issue

resolution, and software maintenance on ProLiant servers and server blades. This guide includes

problem-specific flowcharts to help you navigate complex troubleshooting processes. To view the guide,

select a language:

•

English •

HP BladeSystem c-Class Enclosure Troubleshooting Guide

provides procedures and solutions for

troubleshooting HP BladeSystem c-Class enclosures. This guide explains how to use the Insight Display to

troubleshoot enclosures, and it includes a flowchart to help you navigate the troubleshooting process. To

view the guide, see the HP website

HP ROM-Based Setup Utility

RBSU is a configuration utility embedded in HP ProLiant servers that performs a wide range of configuration

activities that can include the following:

•

Configuring system devices and installed options

•

Enabling and disabling system features

•

Displaying system information

•

Selecting the primary boot controller

•

Configuring memory options

•

Language selection

For more information on RBSU, see the

HP ROM-Based Setup Utility User Guide

on the Documentation CD or

the HP website

Summary of Contents for ProLiant BL685c G7

Page 1: ...stic tools specifications and requirements for hardware components and software This guide is for an experienced service technician HP assumes you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions Part Number 593958 005 November 2013 Edition 5 ...

Page 2: ...et forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation AMD is a trademark of Advanced Micro Devices Inc ...

Page 3: ... Cache module capacitor pack 29 Front panel hard drive cage assembly 30 Hard drive backplane 31 Heatsink 32 Processor 34 System board 39 HP Trusted Platform Module 45 System battery 45 Cabling 47 Hard drive power cabling 47 Hot plug SAS SATA hard drive cabling 47 Cache module capacitor pack cabling 48 Using the HP c Class Blade SUV Cable 48 Connecting locally to a server blade with video and USB d...

Page 4: ...hard drive LEDs 56 SAS and SATA hard drive LED combinations 56 System board components 58 DIMM slot identification 59 Mezzanine connector definitions 59 System maintenance switch 60 System maintenance switch procedures 60 HP c Class Blade SUV Cable 61 Specifications 62 Environmental specifications 62 Server blade specifications 62 Acronyms and abbreviations 63 Documentation feedback 65 Index 66 ...

Page 5: ...n will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the pro...

Page 6: ...ine la société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web HP http www hp com go selfrepair Service de garantie pièces seules Votre garantie limitée HP peut inclure un service de garantie pièces seules Dans ce cas les pièces de ...

Page 7: ... Self Repair um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile für die das Customer Self Repair Verfa...

Page 8: ...tegorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Opcional componentes para los que la reparación por parte del usuario es opcional Estos componentes también están diseñados para que puedan ser r...

Page 9: ...orieën CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te v...

Page 10: ...ependendo do tipo de serviço de garantia destinado ao produto OBSERVAÇÃO Algumas peças da HP não são projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um técnico autorizado substitua a peça Essas peças estão identificadas com a marca No Não no catálogo de peças ilustrado Conforme a disponibilidade e o local geográfico as peças CSR serão enviadas no p...

Page 11: ...Customer self repair 11 No caso desse serviço a substituição de peças CSR é obrigatória Se desejar que a HP substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço ...

Page 12: ...Customer self repair 12 ...

Page 13: ...Customer self repair 13 ...

Page 14: ...Customer self repair 14 ...

Page 15: ...140 633544 001 Optional2 e 1 7 GHz AMD Opteron Model 6164HE 598730 001 Optional2 f 1 8 GHz AMD Opteron Model 6166HE 633545 001 Optional2 g 2 1 GHz AMD Opteron Model 6172 583755 001 Optional2 h 2 2 GHz AMD Opteron Model 6174 598729 001 Optional2 i 2 3 GHz AMD Opteron Model 6176 633722 001 Optional2 j 2 6 GHz 8C AMD Opteron Model 6212 662840 001 Optional2 k 3 0 GHz 8C AMD Opteron Model 6220 662839 0...

Page 16: ...ive cage assembly 594962 001 Mandatory1 5 DIMMs a 2 GB dual rank PC3 10600 registered 595094 001 Mandatory1 b 4 GB single rank PC3 10600 registered 595096 001 Mandatory1 c 4 GB single rank PC3L 10600 registered low power 606424 001 Mandatory1 d 4 GB single rank PC3 12800 registered 676811 001 Mandatory1 e 8 GB dual rank PC3 10600 registered 595097 001 Mandatory1 f 8 GB dual rank PC3L 10600 registe...

Page 17: ... 6G SAS SFF 7 200 rpm dual port 606020 001 Mandatory1 7 Hard drive backplane 594961 001 Mandatory1 8 Hard drive blank 392613 001 Mandatory1 9 HP Smart Array P410i Controller and cache module capacitor 598256 001 Mandatory1 10 Hardware and plastics kit 594959 001 Mandatory1 a Heatsink blank b Enclosure connector cover c Left DIMM baffle d Right DIMM baffle e Chassis BBWC battery holder f Mezzanine ...

Page 18: ...verged Network Adapter 580238 001 Mandatory1 l HP NC553m 10GbE 2 port FlexFabric Adapter 617727 001 Mandatory1 m HP NC525m 10GbE 2 Port FlexFabric Server Adapter 617728 001 Mandatory1 n HP BLc NC552m Flex 10 GbE Dual Port Adapter 657442 001 Mandatory1 18 Infiniband mezzanine card options a HP 4X DDR IB Dual Port Mezzanine HCA for HP BladeSystem c Class 450604 001 Mandatory1 b HP 4X QDR IB CX2 Dual...

Page 19: ...spedizione e di manodopera per il servizio 2 Optional Opzionali Parti la cui riparazione da parte del cliente è facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto 3 No Non CSR Alcuni componenti HP non sono progettati per l...

Page 20: ...r een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met Nee 1 Mandatory Obrigatória Peças cujo reparo feito pelo cliente é obrigatório Se desejar que a HP substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço 2 Optional Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças ...

Page 21: ... containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Server blade warnings and cautions WARNING To reduce the risk of shock or injury from high current electrical energy do not remove the server b...

Page 22: ...otential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching 12 3 kg 27 0 lb This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for...

Page 23: ...ency method forces a shutdown if an application stops responding Use the OA GUI to initiate a shutdown a Select the Enclosure Information tab and then select the Overall checkbox in the Device Bays item b Initiate a shutdown from the Virtual Power menu Select Momentary Press to initiate a controlled shutdown of applications and the OS Select Press and Hold to initiate an emergency shutdown of appl...

Page 24: ...er blade on page 22 2 Remove the server blade on page 23 3 Press the access panel release button and then slide the access panel to the rear 4 Remove the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server blade befo...

Page 25: ...lace the component reverse the removal procedure Hard drive 1 Determine the status of the drive from the hot plug SAS drive LED combinations SAS and SATA hard drive LED combinations on page 56 2 Back up all server data 3 Remove the hard drive To replace the component reverse the removal procedure ...

Page 26: ...r blade on page 22 2 Remove the server blade on page 23 3 Remove the access panel Access panel on page 24 4 Disconnect the cables and then remove the DIMM baffle 5 Remove the remaining DIMM baffle To replace the component reverse the removal procedure DIMMs CAUTION Use only HP DIMMs DIMMs from other sources may adversely affect data integrity To remove the component 1 Power down the server blade o...

Page 27: ...component reverse the removal procedure HP Smart Array Controller To remove the component 1 Power down the server blade on page 22 2 Remove the server blade on page 23 3 Remove the access panel Access panel on page 24 4 Disconnect the cables and then remove the DIMM baffle ...

Page 28: ...ions see the system board components on page 58 Because mezzanine cards are supported on multiple server blade models the mezzanine card may have captive screws that are not required to secure it to the server blade When installing a mezzanine card in this server blade only two captive screws are required To remove the component 1 Power down the server blade on page 22 2 Remove the server blade on...

Page 29: ...he mezzanine connector when installing the mezzanine card Do not apply pressure to the edges of the card 1 Install the mezzanine card Press down on the connector to seat the board 2 Install the access panel Access panel on page 24 Cache module capacitor pack To remove the component 1 Power down the server blade on page 22 2 Remove the server blade on page 23 ...

Page 30: ...he removal procedure Front panel hard drive cage assembly To remove the component 1 Power down the server blade on page 22 2 Remove the server blade on page 23 3 Remove the access panel Access panel on page 24 4 Remove all hard drives Hard drive on page 25 5 Disconnect the SAS SATA cable the SGPIO cable and the hard drive power cable from the hard drive backplane ...

Page 31: ...kplane To remove the component 1 Power down the server blade on page 22 2 Remove the server blade on page 23 CAUTION Remove all hard drives and hard drive blanks before removing the hard drive backplane 3 Remove all hard drive blanks Hard drive blank on page 25 4 Remove all hard drives Hard drive on page 25 5 Remove the access panel Access panel on page 24 ...

Page 32: ...he hard drive backplane To replace the component reverse the removal procedure Heatsink To remove the component 1 Power down the server blade on page 22 2 Remove the server blade on page 23 3 Remove the access panel Access panel on page 24 4 To remove heatsink 3 or 4 perform these additional steps a Remove all hard drives Hard drive on page 25 if installed ...

Page 33: ...led heatsink To replace the component IMPORTANT When installing the heatsink align the arrows on the heatsink so that they point toward the center of the server blade 1 Clean the old thermal grease from the processor with the alcohol swab Allow the alcohol to evaporate before continuing 2 Remove the thermal interface protective cover from the heatsink ...

Page 34: ...peeds or cache sizes Refer to the label on the processor heatsink for a description of the processor CAUTION The server blade supports only two or four processor configurations Always populate processor sockets 1 and 2 with processors and heatsinks To prevent overheating always populate processor sockets 3 and 4 with processors and heatsinks or processor socket covers and heatsink blanks To remove...

Page 35: ...or locking lever 7 Using the processor tool remove the processor from the system board CAUTION To avoid damage to the processor do not touch the bottom of the processor especially the contact area To replace the component IMPORTANT Be sure the processor remains inside the processor installation tool ...

Page 36: ...e the alignment guides on the processor and socket to properly align the processor with the socket Install the spare processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board Never install or remove a processor without using the processor installation tool Do not touch the ...

Page 37: ...he processor locking lever CAUTION Be sure to close the processor socket retaining bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement 5 Clean the old thermal grease from the heatsink with the alcohol swab Allow the alcohol to evaporate before continuing ...

Page 38: ... top of the processor in the following pattern to ensure even distribution IMPORTANT When installing the heatsink align the arrows on the heatsink so that they point toward the center of the server blade 7 Remove the thermal interface protective cover from the heatsink ...

Page 39: ...s Hard drive on page 25 if removed 11 Install the access panel Access panel on page 24 12 Install the server blade System board To remove the component 1 Power down the server blade on page 22 2 Remove the server blade on page 23 3 Remove the access panel Access panel on page 24 4 Remove all hard drive blanks Hard drive blank on page 25 5 Remove all hard drives Hard drive on page 25 6 Remove the c...

Page 40: ...e DIMM baffles DIMM baffle on page 26 10 Remove all DIMMs DIMMs on page 26 11 Remove the front panel hard drive cage assembly Front panel hard drive cage assembly on page 30 12 Remove any installed mezzanine cards Mezzanine card on page 28 13 Remove the heatsink Heatsink on page 32 14 Open the processor socket retaining bracket and the processor locking lever ...

Page 41: ...ge to the processor do not touch the bottom of the processor especially the contact area To replace the system board 1 Remove the processor socket protective cover 2 Install the processor socket cover onto the processor socket of the failed system board IMPORTANT Be sure the processor remains inside the processor installation tool ...

Page 42: ...nment guides on the processor and socket to properly align the processor with the socket Install the processor on the spare system board THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board Never install or remove a processor without using the processor installation tool Do not ...

Page 43: ...hould close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement 7 Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab Allow the alcohol to evaporate before continuing 8 Apply all the grease to the top of the processor in the following pattern to ensure even distribution CAUTION The heatsink...

Page 44: ...r Blade User Guide 14 Install the access panel Access panel on page 24 After you replace the system board you must re enter the server blade serial number and the product ID 1 During the server blade startup sequence press the F9 key to access RBSU 2 Select the Advanced Options menu 3 Select Service Options 4 Select Serial Number The following warnings appear WARNING WARNING WARNING The serial num...

Page 45: ...e the system board Contact an HP authorized service provider for a replacement system board and TPM board System battery If the server blade no longer automatically displays the correct date and time then replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years WARNING The computer contains an internal lithium manganese dioxide a vanadium pentox...

Page 46: ...6 5 Remove the battery IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure ...

Page 47: ...Cabling 47 Cabling Hard drive power cabling Hot plug SAS SATA hard drive cabling ...

Page 48: ...to a server blade with video and USB devices Use the SUV cable to connect a monitor and any of the following USB devices USB hub USB keyboard USB mouse USB CD DVD ROM drive USB diskette drive Numerous configurations are possible This section offers two possible configurations For more information see USB support and functionality on page 53 Accessing a server blade with local KVM CAUTION Before di...

Page 49: ... 1 Monitor 2 USB mouse 3 HP c Class Blade SUV Cable 4 Video connector 5 Server blade 6 USB keyboard Accessing local media devices Use the following configuration when configuring a server blade or loading software updates and patches from a USB CD DVD ROM or a USB diskette 1 Connect the SUV cable to the server blade 2 Connect the video connector to a monitor 3 Connect a USB hub to one USB connecto...

Page 50: ... diskette drive and or USB CD ROM drive to the server blade The USB hub provides additional connections Item Description 1 Monitor 2 USB mouse 3 HP c Class Blade SUV Cable 4 Server blade 5 USB hub 6 USB keyboard 7 USB CD DVD ROM drive or diskette drive ...

Page 51: ...http www hp com support ProLiant_TSG_jp The HP BladeSystem c Class Enclosure Troubleshooting Guide provides procedures and solutions for troubleshooting HP BladeSystem c Class enclosures This guide explains how to use the Insight Display to troubleshoot enclosures and it includes a flowchart to help you navigate the troubleshooting process To view the guide see the HP website http www hp com suppo...

Page 52: ...in several ways including the following From within HP SIM From within operating system specific IML viewers o For Windows IML Viewer o For Linux IML Viewer Application From within the iLO user interface From within HP Insight Diagnostics on page 52 From within the Onboard Administrator GUI For more information see the HP BladeSystem Onboard Administrator User Guide on the HP website http www hp c...

Page 53: ...nd HP Insight Remote Support Advanced Details for both versions are available on the HP website http www hp com go insightremotesupport To download the software go to Software Depot http www software hp com Select Insight Remote Support from the menu on the right USB support and functionality USB support HP provides both standard USB support and legacy USB support Standard support is provided by t...

Page 54: ...nal USB support in RBSU disables the USB connectors on the HP c Class Blade SUV Cable Internal SD support An internal SD connector is available for use with embedded Hypervisors This solution provides for use of a permanently installed SD card in the internal connector decreasing the possibility of tampering or loss ...

Page 55: ...pull tab 7 HP c Class Blade SUV Cable connector The SUV connector and the HP c Class Blade SUV Cable are for some server blade configuration and diagnostic procedures Front panel LEDs Item Description Status 1 UID LED Blue Identified Blue flashing Active remote management Off No active remote management 2 Health LED Green Normal operation Amber flashing Degraded condition Red flashing Critical con...

Page 56: ...twork linked Green flashing Network activity Off No link or activity 7 System power LED Green On Green flashing Server is requesting power Amber Standby auxiliary power available Off Off If the OA denies power to the server blade the server blade returns to Standby mode SAS and SATA hard drive LEDs Item Description 1 Fault UID LED amber blue 2 Online LED green SAS and SATA hard drive LED combinati...

Page 57: ...n but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly 1 Hz Off Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is rebuilding erasing or it is part of an array that is undergoing capacity expansion or stripe...

Page 58: ...s 2 11 Mezzanine connector 1 Type I mezzanine only 12 Embedded NIC 13 Cache module capacitor holder 14 Hard drive backplane power connector 15 Mezzanine connector 3 Type I or Type II mezzanine 16 System maintenance switch 17 System battery 18 Processor 2 DIMM slots 19 Processor socket 2 populated 20 Processor 3 DIMM slots 21 Processor socket 3 The symbols correspond to the symbols located on the i...

Page 59: ...or 1 and processor 4 DIMM slots Processor 2 and processor 3 DIMM slots Mezzanine connector definitions Item Connector Card support Mezzanine connector 1 PCIe x8 Type I mezzanine card only Mezzanine connector 2 PCIe x8 Type I or II mezzanine card Mezzanine connector 3 PCIe x8 Type I or II mezzanine card ...

Page 60: ...lt configuration For more information see HP ROM Based Setup Utility on page 51 If the system is unable to boot into RBSU use the following steps to clear the system configuration 1 Power down the server blade on page 22 2 Remove the server blade on page 23 3 Remove the access panel Access panel on page 24 4 Change position 6 of the system maintenance switch to on 5 Install the access panel Access...

Page 61: ... in the enclosure and power up the server blade 7 After the system beeps repeat steps 1 through 3 8 Change positions 1 5 and 6 of system maintenance switch to off 9 Repeat steps 5 and 6 If both the current and backup versions of the ROM are corrupt return the system board for a service replacement To switch to the backup ROM when the System ROM is not corrupt use RBSU HP c Class Blade SUV Cable It...

Page 62: ...n altitude derating of 1 C per 304 8 m 1 8 F per 1 000 ft up to 3048 m 10 000 ft applies No direct sunlight is allowed The maximum permissible rate of change is 10 C hr 18 F hr The type and number of options installed may reduce the upper temperature and humidity limits Operating with a fan fault or above 30 C 86 F may reduce system performance Storage maximum humidity of 95 is based on a maximum ...

Page 63: ...CSR Customer Self Repair ESD electrostatic discharge FC Fibre Channel HBA host bus adapter iLO 3 Integrated Lights Out 3 IML Integrated Management Log PCIe Peripheral Component Interconnect Express RBSU ROM Based Setup Utility SAS serial attached SCSI SATA serial ATA SFF small form factor ...

Page 64: ...Acronyms and abbreviations 64 SGPIO serial general input output SIM Systems Insight Manager TPM Trusted Platform Module UID unit identification USB universal serial bus ...

Page 65: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Page 66: ...53 F features 55 front panel components 55 front panel LEDs 55 front panel hard drive cage assembly 15 30 H hard drive backplane 15 31 hard drive bays 55 hard drive blanks 15 25 hard drive LEDs 56 hard drives determining status of 56 health LEDs 55 56 heatsink 15 32 heatsink blank 15 HP Insight Diagnostics 21 52 HP Insight Remote Support software 52 HP Smart Array controller 27 HP technical suppor...

Page 67: ...l connector 61 serial label pull tab 55 specifications 62 static electricity 21 SUV cable 61 symbols on equipment 22 system battery 15 45 system board battery 15 system board components 58 60 61 system board replacement 39 system maintenance switch 60 system maintenance switch procedures 60 T technical support 5 tool processor 34 39 TPM Trusted Platform Module 45 TPM connector 58 troubleshooting 5...

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