3-4
Troubleshooting Radio Port Installation
Startup Error Checklist
T
rou
bl
esh
oot
in
g
R
a
d
io P
o
rt
In
sta
lla
ti
o
n
Before Calling Support
To make the support process most efficient, before calling your networking
dealer or HP Support, you first should retrieve the following information
For more information, see the
Software License, Warranty and Support
booklet
, if included with your product.
For service information and the latest version of this booklet, visit:
http://www.procurve.com
Information Item
Information Location
• radio port identification
• the front of the radio port
• wireless services-enabled switch identifi-
cation and module identification
• the front of the switch
• the front of the module
• details about the radio port's status and the
status of the wireless services-enabled
switch including the software (OS) version
of the switch and any installed modules, a
copy of the wireless services configuration,
• a copy of the switch event log,
• a copy of the switch status
• counters information
• Switch console (Wireless Services Configura-
tion Level): show command
• switch event Log
• Syslog server entry file, if configured
• copy of your network topology map, includ-
ing network addresses assigned to the rel-
evant devices
• your network records
