HP ProBook x360 435 G7 Maintenance And Service Manual Download

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Accessing HP PC Hardware Diagnostics Windows from Support Assistant

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant.

To access HP PC Hardware Diagnostics Windows from HP Support Assistant:

Type

support

in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

Select Troubleshooting and fixes.

Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.

NOTE:

To stop a diagnostic test, select Cancel.

Downloading HP PC Hardware Diagnostics Windows

The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must
use a Windows computer to download this tool because only .exe files are provided.

Downloading the latest HP PC Hardware Diagnostics Windows version from HP

To download HP PC Hardware Diagnostics Windows from HP, follow these steps.

Go to

http://www.hp.com/go/techcenter/pcdiags

. The HP PC Diagnostics home page is displayed.

Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash

drive.

The tool downloads to the selected location.

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.

Select the Microsoft app on your desktop or enter

Microsoft Store

in the taskbar search box.

Enter

HP PC Hardware Diagnostics Windows

in the Microsoft Store search box.

Follow the on-screen directions.

The tool downloads to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)

You can download HP PC Hardware Diagnostics Windows by product name or number.

NOTE:

For some products, you might have to download the software to a USB flash drive by using the

product name or number.

Chapter 8 Using HP PC Hardware Diagnostics

Summary of Contents for ProBook x360 435 G7

Page 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Page 2: ... technical or editorial errors or omissions contained herein First Edition June 2020 Document Part Number L96125 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or...

Page 3: ...ct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the...

Page 4: ...iv Safety warning notice ...

Page 5: ...19 Brackets 20 Plastics Kit 20 Miscellaneous parts 21 4 Removal and replacement procedures preliminary requirements 23 Tools required 23 Service considerations 23 Plastic parts 23 Cables and connectors 23 Drive handling 23 Workstation guidelines 24 Electrostatic discharge information 24 Generating static electricity 25 Preventing electrostatic damage to equipment 25 Personal grounding methods and ...

Page 6: ...avigating and selecting in Computer Setup 53 Restoring factory settings in Computer Setup 53 Updating the BIOS 54 Determining the BIOS version 54 Preparing for a BIOS update 54 Downloading a BIOS update 54 Installing a BIOS update 55 Changing the boot order using the f9 prompt 55 TPM BIOS settings select products only 55 Using HP Sure Start select products only 56 7 Backing up restoring and recove...

Page 7: ...ics UEFI 63 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code 63 Starting HP PC Hardware Diagnostics UEFI 63 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 64 Downloading the latest HP PC Hardware Diagnostics UEFI version 64 Downloading HP PC Hardware Diagnostics UEFI by product name or number select products only 64 Using Remote HP PC Hardware Diagnostics UEFI se...

Page 8: ...11 Power cord set requirements 77 Requirements for all countries 77 Requirements for specific countries and regions 77 12 Recycling 79 Index 81 viii ...

Page 9: ...HD 60 Hz DisplayPort 2 or FHD 60Hz DisplayPort and FHD 60 Hz HDMI or 2 5 K 60 Hz one HDMI or 2 5 K 60 Hz one DisplayPort 2 5 K 60 Hz USB Type C output port using a USB Type C to DisplayPort adapter Supports 3 independent displays when on the HP USB C A Universal Dock G2 Max resolution 2 5 K 60 Hz DisplayPort 1 and 2 5 K 60 Hz DisplayPort 2 and 2 5 K 60Hz HDMI or 4 K 60 Hz one HDMI or 4 K 60 Hz one...

Page 10: ...e on LAN via out of band HP USB C Dock G5HP USB C A Universal Dock G2 HP USB C Dock G4 HP Thunderbolt Dock 120W G2 and HP USB C Mini Dock The following support S0 S0x S4 S5 MPAT via out of band HP USB C Dock G5 HP USB C A Universal Dock G2 HP USB C Dock G4 HP Thunderbolt Dock 120W G2 and HP USB C Mini Dock Wireless select products only Integrated WLAN options with dual antennas M 2 2230 socket PCI...

Page 11: ...cklit spill resistant with HP Dura Keys privacy Backlit spill resistant with HP Dura Keys for second camera privacy Clickpad requirements Support for Microsoft precision touchpad default gestures No hybrid mode support Power requirements Battery 3 cell 45 Whr lithium polymer HP Long Life HP Fast Charge Technology Smart AC adapters 65 W right angle 4 5 mm 65 W right angle 4 5 mm Argentina 65 W righ...

Page 12: ...e Language Windows 10 Home 64 Chinese Market PPP Windows 10 Home 64 High End Chinese Market PPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market PPP Windows 10 Home 64 Plus Single LanguageAPAC EM PPP Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Language Indonesia Market PPP Windows 10 Pr...

Page 13: ...and their descriptions continued Category Description Windows 10 Pro 64 CBB 1903 Windows 10 Enterprise 64 Tested and documented Windows 10 Enterprise 64 LTSC 1809 upon request Serviceability End user replaceable parts AC adapter 5 ...

Page 14: ...6 Chapter 1 Product description ...

Page 15: ...nd then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 2 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone microphones WARN...

Page 16: ...s charges small devices when the computer is on or in Sleep mode NOTE Cables adapters or both purchased separately might be required and Connects a DisplayPort device that has a USB Type C connector providing display output 6 Battery light When AC power is connected White The battery charge is greater than 90 Amber The battery charge is from 0 to 90 Off The battery is not charging When AC power is...

Page 17: ...n when the computer is off 3 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Display The computer display can include essential components such as speakers antennas cameras and microphones Table 2 3 Display components and ...

Page 18: ...led The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Type HP Documentation in the taskbar search box and then select HP Documentation...

Page 19: ...the screen Lights Identify the lights on the computer Table 2 5 Lights and their descriptions Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light On Computer sound is off Off Computer sound is on 3 Microphone mute light On The microphone is off Off The microphone is on Keyboard area 11 ...

Page 20: ...erprint reader Identify the computer button speakers and fingerprint reader Fingerprint readers can be located on the touchpad on a side panel of the computer or on the top cover below the keyboard IMPORTANT To verify that your computer supports fingerprint reader sign in type Sign in options in the taskbar search box and follow the on screen instructions If Fingerprint reader is not listed as an ...

Page 21: ...tive press and hold the power button down for at least 4 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power icon and then select Power Options 3 Fingerprint reader select products only Allows a fingerprint logon to Windows instead of a password logon Swipe down across the fingerprint reader IMPORTANT To prevent fingerprint logon is...

Page 22: ...ibernation press the button briefly to exit Hibernation IMPORTANT Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 4 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power...

Page 23: ...rnationally with the computer Labels can be in paper form or imprinted on the product IMPORTANT Check the following locations for the labels described in this section the bottom of the computer inside the battery bay under the service door on the back of the display or on the bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support...

Page 24: ...arranty period Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 16 Chapter 2 Components ...

Page 25: ...TE HP continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer Computer major c...

Page 26: ...ith a rear camera not backlit M03449 xx1 3 Touchpad NOTE The touchpad cable is available in the Cable Kit spare part number M03431 001 M03435 001 4 Power connector cable M03424 001 5 Speaker M03439 001 6 Rear camera board included in Camera Module Kit M03443 001 7 Rear camera module included in Camera Module Kit M03443 001 8 Fingerprint sensor includes gasket NOTE The fingerprint sensor cable is a...

Page 27: ...44796 002 14 Memory module PC4 3200 16 GB L67710 002 8 GB L46598 002 4 GB L83673 002 15 Memory cover included in Bracket Kit M03436 001 16 Solid state drive 512 GB PCIe TLC L85360 002 512 GB PCIe value L85364 002 256 GB PCIe value L85354 002 128 GB SATA 3 TLC L85346 002 17 Soid state drive cover included in Bracket Kit M03436 001 18 Battery includes gasket L78125 006 19 Bottom cover M03423 001 Cab...

Page 28: ...use this illustration and table Table 3 3 Bracket descriptions and part numbers Item Component Spare part number Bracket Kit includes M03436 001 1 Memory module cover 2 Solid state drive cover 3 Fingerprint sensor bracket 4 System board USB port bracket 5 Rear camera bracket Plastics Kit To identify the Plastics Kit use this illustration and table 20 Chapter 3 Illustrated parts catalog ...

Page 29: ...scellaneous part descriptions and part numbers Component Spare part number AC adapters 65 W Smart nPFC 4 5 mm 710412 001 65 W Smart nPFC 4 5 mm EM 913691 850 65 W USB Type C 1 8 m L67440 001 45 W Smart nPFC 4 5 mm 741727 001 45 W Smart nPFC 4 5 mm 2 pin 742436 001 45 W USB Type C 1 8 m 3 pin L43407 001 Screw Kit M03438 001 Power cords C5 1 0 m Argentina L19357 001 Australia L19358 001 Brazil L1935...

Page 30: ...el L19362 001 Italy L19364 001 Japan L19365 001 North America L19367 001 People s Republic of China L19368 001 South Africa L19369 001 South Korea L19366 001 Switzerland L19370 001 Taiwan L19372 001 Thailand L19371 001 United Kingdom L19373 001 Power cord C7 1 0 m Japan L19375 001 22 Chapter 3 Illustrated parts catalog ...

Page 31: ...to prevent damage Plastic parts Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors Handle cables with extreme care to avoid damage IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Apply only the tension required to unseat o...

Page 32: ... static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assem...

Page 33: ...00 V 35 000 V 12 000 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from polystyrene foam Removing bubble pack from PCB printed circuit board Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Multiple electric components can be packaged together in plastic tubes trays or polystyrene foam NOTE As littl...

Page 34: ... To prevent static damage at the work area follow these precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate H...

Page 35: ...D sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging ...

Page 36: ...28 Chapter 4 Removal and replacement procedures preliminary requirements ...

Page 37: ...or loosen as many as 45 screws when you service the parts described in this chapter Make special note of each screw size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures See Removal and replacement procedures preliminary requirements on page 23 for initial safety procedures 1 Turn off the computer If you are unsu...

Page 38: ...To replace the bottom cover reverse the removal procedures Battery To remove the battery use this procedure and illustration Table 5 2 Battery description and part number Description Spare part number Battery 3 cell 45 Whr L78125 006 30 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 39: ...er for disassembly Preparation for disassembly on page 29 2 Remove the bottom cover Bottom cover on page 29 WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP IMPORTANT Removing a battery that is the sole power source for the computer can cause loss of information ...

Page 40: ...he touchpad 1 2 Lift the protective shielding from the top of the touchpad 2 3 Remove the four Phillips M2 0 3 0 screws 3 that secure the touchpad to the computer 4 Remove the Phillips M1 6 2 0 screw 4 that secures the touchpad to the computer 5 Remove the touchpad from the computer 5 Reverse this procedure to install the touchpad Solid state drive To remove the M 2 solid state drive use this proc...

Page 41: ...ow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 29 2 Remove the bottom cover Bottom cover on page 29 3 Remove the battery see Battery on page 30 Remove the solid state drive 1 Use the pull tab 1 to remove the cover from the solid state drive 2 2 Remove the Phillips M2 0 2 5 screw 1 that secures the drive to the computer Component replacement procedures 33 ...

Page 42: ...o the clips next to the solid state drive module NOTE Solid state drives are designed with a notch to prevent incorrect insertion Memory modules To remove the memory modules use this procedure and illustration Table 5 5 Memory module descriptions and part numbers Description Spare part number 16 GB DDR4 3200 L67710 002 34 Chapter 5 Removal and replacement procedures for authorized service provider...

Page 43: ...mory follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 29 2 Remove the bottom cover Bottom cover on page 29 3 Remove the battery see Battery on page 30 If you are replacing a memory module remove the existing memory module 1 Use the pull tab 1 to remove the cover from the memory modules 2 Component replacement procedures 35 ...

Page 44: ... Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container To install a memory module 1 Align the notched edge of the module with the tab in the slot 1 and then press the module into the slot at an angle until it is seated 2 2 Press down on the module until the side retention clips snap into place 3 36 Chapter 5 Removal an...

Page 45: ...prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these st...

Page 46: ... antenna cable connects to the WLAN module 1 Aux terminal 3 If the WLAN antenna is not connected to the terminal on the WLAN module you must install a protective sleeve on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module RTC battery To remove the RTC battery use this procedure and illustration 38 Chapter 5 Removal and replacement proced...

Page 47: ... RTC battery from the computer 3 Reverse this procedure to install the RTC battery Rear camera module and board To remove the rear camera and board use this procedure and illustration Table 5 8 Rear camera and board description and part number Description Spare part number Rear camera and camera board NOTE The camera cable is included in the Cable Kit spare part number M03431 001 The camera bracke...

Page 48: ... camera board disconnect the camera module cable 1 and the system board cable 2 from the ZIF connectors on the camera board 2 Remove the M2 0 3 0 screw 3 that secures the board and then remove the board from the computer 4 3 To remove the camera module disconnect the camera cable from the ZIF connector on the camera board 1 40 Chapter 5 Removal and replacement procedures for authorized service pro...

Page 49: ...and illustration Table 5 9 Fan description and part number Description Spare part number Fan assembly M03432 001 Before removing the fan follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 29 2 Remove the bottom cover Bottom cover on page 29 3 Remove the battery see Battery on page 30 Remove the fan assembly 1 Disconnect the fan cable from the system board...

Page 50: ... part number Heat sink M03433 001 Before removing the heat sink follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 29 2 Remove the bottom cover Bottom cover on page 29 3 Remove the battery see Battery on page 30 Remove the heat sink 1 In the order indicated on the heat sink loosen the four captive Phillips screws 1 that secure the heat sink and then remov...

Page 51: ...he heat sink and system board spare part kits The following illustration shows the replacement thermal material locations Thermal paste is used on the system board component 1 and on the associated heat sink component 2 Reverse this procedure to install the heat sink Display assembly To remove the display assembly use these procedures and illustrations Component replacement procedures 43 ...

Page 52: ...s 1 Prepare the computer for disassembly Preparation for disassembly on page 29 2 Remove the bottom cover Bottom cover on page 29 3 Remove the battery see Battery on page 30 Remove the display assembly 1 Disconnect the left display cable from the system board 1 and then remove the cable from the clips 2 2 Disconnect the antenna cables from the WLAN module 3 3 Disconnect the right display cable fro...

Page 53: ...x 601 Windows 10 operating system System board with integrated AMD Ryzen 7 4750U processor M09344 xx1 System board with integrated AMD Ryzen 7 4700U processor M03442 xx1 System board with integrated AMD Ryzen 5 4650U processor M09343 xx1 System board with integrated AMD Ryzen 5 4500U processor M03441 xx1 System board with integrated AMD Ryzen 3 4300U processor M03440 xx1 Before removing the system...

Page 54: ...t the following cables from the system board Power connector cable 1 Display cable 2 Speaker cable 3 Antenna cables from the WLAN module 4 Display cable 5 Camera cable ZIF 6 Touchpad cable reverse ZIF 7 Keyboard cable reverse ZIF 8 Keyboard backlight cable reverse ZIF 9 Fingerprint reader cable reverse ZIF 10 RTC battery cable 11 2 Remove the five Phillips M2 0 2 5 screws 1 that secure the system ...

Page 55: ...rd toward the right and out of the computer 2 while removing the metal bracket from the right side of the board 3 Reverse this procedure to install the system board Speaker To remove the speaker use this procedure and illustration Table 5 13 Speaker description and part number Description Spare part number Speaker Kit M03439 001 Component replacement procedures 47 ...

Page 56: ...r use this procedure and illustration Table 5 14 Fingerprint sensor description and part number Description Spare part number Fingerprint sensor NOTE The fingerprint sensor cable is available in the Cable Kit spare part number M03431 001 The fingerprint sensor bracket is available in the Bracket Kit spare part number M03436 001 M03434 001 Before removing the fingerprint sensor follow these steps 1...

Page 57: ...tor cable description and part number Description Spare part number Power connector cable M03424 001 Before removing the power connector cable follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 29 2 Remove the bottom cover Bottom cover on page 29 3 Remove the battery see Battery on page 30 4 Remove the fan see Fan on page 41 5 Remove the system board see ...

Page 58: ...Keyboard with top cover for models without a rear camera backlit M03446 xx1 Keyboard with top cover for models with a rear camera backlit M03447 xx1 Keyboard with top cover for models without a rear camera not backlit M03448 xx1 Keyboard with top cover for models with a rear camera not backlit M03449 xx1 Table 5 17 Spare part country codes For use in country or region Spare part number For use in ...

Page 59: ...or use in country or region Spare part number Denmark Finland and Norway DH1 The Netherlands B31 Thailand 281 French Canada DB1 Northern Africa FP1 Turkey 141 France 051 Portugal 131 Ukraine BD1 Germany 041 Romania 271 United Kingdom 031 Greece 151 Russia 251 United States 001 Hungary 211 Saudi Arabia 171 Component replacement procedures 51 ...

Page 60: ...52 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 61: ...n press enter or use a pointing device to select the item To scroll up and down select the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup choose one of the following meth...

Page 62: ...omputer Setup See Using Computer Setup on page 53 2 Select Main and then select System Information 3 To exit Computer Setup menus without saving your changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your choice you must then press enter To check for later BIOS versions see Preparing for a BIOS update on page 54 Preparing for a BIO...

Page 63: ...instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Type file in the taskbar search box and then select File Explorer 2 Select your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder that contains the update 4 Double click the file...

Page 64: ...etup See Using Computer Setup on page 53 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that monitors the computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start automatically restores the BIOS to its ...

Page 65: ... keyboard connect the tablet to the keyboard base before beginning any recovery process Backing up information and creating recovery media These methods of creating recovery media and backups are available on select products only Choose the appropriate method for your computer model Using Windows tools You can use Windows tools to back up personal information and create system restore points and r...

Page 66: ... to http www hp com support select your country or region and then follow the on screen instructions To recover your system Insert the HP Recovery media and then restart the computer Changing the computer boot order If your computer does not restart using the HP Recovery media you can change the computer boot order This is the order of devices listed in BIOS where the computer looks for startup in...

Page 67: ...thout installed recovery software Using HP Sure Recover an administrator or user can restore the system and install Latest version of the operating system Platform specific device drivers Software applications in the case of a custom image To access the latest documentation for HP Sure Recover go to http www hp com support Select Find your product and then follow the on screen instructions Restori...

Page 68: ...60 Chapter 7 Backing up restoring and recovering ...

Page 69: ...stics Windows hardware failure ID code When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement a 24 digit Failure ID code is generated Depending on the instructions on the screen choose one of these options If failure ID link is displayed select the link and follow the on screen instructions If instructions for calling support are displayed Follow those instruc...

Page 70: ...st HP PC Hardware Diagnostics Windows version from HP To download HP PC Hardware Diagnostics Windows from HP follow these steps 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Download HP Diagnostics Windows and then select a location on your computer or a USB flash drive The tool downloads to the selected location Downloading the HP PC Hardware ...

Page 71: ...d create the HP UEFI support environment because only exe files are provided For more information see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 64 If your PC does not start in Windows you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a ...

Page 72: ...llow this procedure 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Download HP Diagnostics UEFI and then select Run Downloading HP PC Hardware Diagnostics UEFI by product name or number select products only You can download HP PC Hardware Diagnostics UEFI by product name or number select products only to a USB flash drive NOTE For some products ...

Page 73: ...omizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagnostics setting in Computer Setup BIOS you can perform the following customizations Set a schedule for running diagnostics unattended You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics Set the location for downloading the diagnostic tools Th...

Page 74: ...66 Chapter 8 Using HP PC Hardware Diagnostics ...

Page 75: ...ight 1 45 kg 3 19 lb Input power Operating voltage and current 19 5 V dc 3 33 A 65 W 19 5 V dc 2 31 A 45 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Appli...

Page 76: ...ace type PCIe PCIe PCIe Ready time maximum to not busy 1 0 ms 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms 0 1 ms Transfer rate Sequential read up to 2150 MB s up to 2150 MB s up to 2150 MB s Random read Up to 300 000 IOPs Up to 300 000 IOPs Up to 300 000 IOPs Sequential write up to 1550 MB s up to 1550 MB s up to 1550 MB s Random write Up to 100 000 IOPs Up to 100 000 IOPs Up to 100 000 IOPs ...

Page 77: ...imum to not busy 1 0 ms Access times logical 0 1 ms Transfer rate up to 540 MB s Total logical sectors 234 441 648 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact support for details Solid state ...

Page 78: ...70 Chapter 9 Specifications ...

Page 79: ...ase before beginning steps in this chapter Current BIOS steps Use these instructions to restore nonvolatile memory 1 Follow these steps to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then quickly press esc NOTE If the system ha...

Page 80: ...ours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps If you clear data using Secure Erase you cannot recover it a Turn on or restart the computer and then quickly press esc b Select t...

Page 81: ...OS or by changing the Windows date time This memory is not write protected Controller NIC EEPROM 64 KB not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility must be used to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate mann...

Page 82: ...ting the firmware Only firmware updates digitally signed by Intel can be applied using this utility Bluetooth flash select products only 2 megabits No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility must be used for writing data to this...

Page 83: ...em diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the runtime environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed sy...

Page 84: ...ar or delete all Secure Boot Keys a Turn on or restart the computer and then quickly press esc b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using HP Sure Start select products only Select computer...

Page 85: ...wer cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an E...

Page 86: ...ance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size P...

Page 87: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle 79 ...

Page 88: ...80 Chapter 12 Recycling ...

Page 89: ...computer specifications 67 D display specifications 67 display components 9 E electrostatic discharge ESD 23 24 preventing damage 23 24 25 esc key identifying keys esc 13 F fan illustrated 17 removal 41 spare part number 17 41 fingerprint reader insert illustrated 20 spare part number 20 fingerprint reader identifying 13 fingerprint sensor removal 48 spare part numbers 48 fingerprint sensor bracke...

Page 90: ...acket illustrated 20 spare part number 20 rear camera cable illustrated 19 spare part number 19 recovery 57 58 discs 58 media 58 USB flash drive 58 recovery media 57 creating using HP Cloud Recovery Download Tool 57 creating using Windows tools 57 regulatory information regulatory label 15 wireless certification labels 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 65 using 64 remo...

Page 91: ...s 55 transporting guidelines 23 27 traveling with the computer 15 U USB board illustrated 17 spare part number 17 USB SuperSpeed ports identifying 9 V vent identifying 9 W Windows backup 57 recovery media 57 system restore point 57 Windows key idenitfying 14 Windows tools using 57 wireless antennas identifying 9 wireless certification label 15 WLAN antennas identifying 9 WLAN device 15 WLAN label ...

Page 92: ...84 Index ...

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