HP ProBook 470 G4 Maintenance And Service Manual Download

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Category

Description

Certified

Microsoft WHQL

Serviceability

End-user replaceable parts

AC adapter

Hard drive

Optical drive

M.2 solid-state drive

Memory module

WLAN module

Keyboard

Your product does not support Windows 8 or Windows 7. In accordance with Microsoft’s support policy, HP does not support the
Windows 8 or Windows 7 operating system on this product or provide any Windows 8 or Windows 7 drivers on

http://www.support.hp.com

Chapter 1 Product description

Summary of Contents for ProBook 470 G4

Page 1: ...HP ProBook 470 G4 Notebook PC Maintenance and Service Guide ...

Page 2: ...atures may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details Your product does not support Windows 8 or Windows 7 In accordance with Microsoft s support policy HP does not s...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...llow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety o...

Page 6: ...vi Safety warning notice ...

Page 7: ... Computer major components 15 Cable Kit 18 Display components 19 Plastics Kit 21 Mass storage devices 22 Miscellaneous parts 23 4 Removal and replacement procedures preliminary requirements 25 Tools required 25 Service considerations 25 Plastic parts 25 Cables and connectors 26 Drive handling 26 Grounding guidelines 27 Electrostatic discharge damage 27 Packaging and transporting guidelines 28 Work...

Page 8: ...t reader assembly 52 Power button board 54 Function board 56 Speaker assembly 58 TouchPad assembly 60 Battery 62 USB audio board 64 Fan 66 Optical drive connector cable 68 System board 70 RTC battery 73 Heat sink assembly 74 Display assembly 76 Power connector and cable 83 7 Computer Setup BIOS TPM and HP Sure Start 84 Using Computer Setup 84 Starting Computer Setup 84 Navigating and selecting in ...

Page 9: ...HP Recovery media to recover 93 Changing the computer boot order 94 Removing the HP Recovery partition select products only 95 10 Specifications 96 Computer specifications 96 43 9 cm 17 3 in display specifications 97 Hard drive specifications 98 Solid state drive specifications 99 DVD RW SuperMulti DL Drive specifications 100 Blu ray ROM DVD RW SuperMulti DL Drive 101 DVD ROM drive 102 11 Statemen...

Page 10: ...x ...

Page 11: ...pports CUDA Optimus PhysX GPU Boost 2 0 Panel 17 3 inch LED backlight 16 9 aspect ratio HD eDP flat 43 9 cm 17 3 inch anti glare HD 1600x900 flat 4 0 mm SVA 220 nits camera 1 or 2 WLAN antennas FHD eDP flat 43 9 cm 17 3 inch anti glare FHD 1920x1080 flat 4 0 mm UWVA 300 nits camera 1 or 2 WLAN antennas Memory Two customer accessible memory module slots supporting up to 16 GB of RAM Supports dual c...

Page 12: ...N antennas built into display assembly Supports no WLAN Bluetooth option Realtek RTL8723BE VB 802 11b g n 1x1 Wi Fi Bluetooth 4 0 combination WLAN adapter Intel Dual Band Wireless AC 3168 802 11ac Dual Band 1 1 Wi Fi Bluetooth 4 0 Intel Dual Band Wireless AC 8265 802 11ac 2 2 Wi Fi Bluetooth 4 2 combination adapter Intel Dual Band Wireless AC 7265NV non v Pro 802 11ac 2 2 WiFi Bluetooth 4 2 combin...

Page 13: ...cell 48 Wh 4 21 Whr Li ion battery Security Integrated fingerprint reader Supports No fingerprint reader option Security lock TPM 2 0 SLB9670 Infineon soldered down Operating system Operating system versionx Windows 10 Threshold 2 Preinstalled Windows 10 Home 64 Windows 10 Home 64 Single Language Windows 10 Home 64 StF MSNA for Higher Education Strategic Windows 10 Home 64 High end Windows 10 Home...

Page 14: ...d state drive Memory module WLAN module Keyboard x Your product does not support Windows 8 or Windows 7 In accordance with Microsoft s support policy HP does not support the Windows 8 or Windows 7 operating system on this product or provide any Windows 8 or Windows 7 drivers on http www support hp com 4 Chapter 1 Product description ...

Page 15: ...fety information refer to the Regulatory Safety and Environmental Notices To access this guide 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Specifications tab and then select User Guides NOTE When a device is connected to the jack the computer speakers are disabled 4 USB 2 0 ports 2 Co...

Page 16: ...al for the internal fan to cycle on and off during routine operation 4 External monitor port Connects an external VGA monitor or projector 5 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 6 USB 3 0 port Connects an optional USB device such as a keybo...

Page 17: ...o and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam Type camera in the taskbar search box and then select Camera The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Re...

Page 18: ...Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 8 Chapter 2 Components ...

Page 19: ...ount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Microphone mute light Amber microphone sound is off Off microphone sound is on 4 Num lock light On Num lock is on 5 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber w...

Page 20: ... shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and then select Power and sleep settings or Right click the Start button and then select Power Options 2 Speakers 2 Produce sound 3 Wireless button Turns the wireless feature on or of...

Page 21: ...g the hot keys on page 12 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 5 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard that enables you to add subtract and perform other numeric tasks When num lock is on th...

Page 22: ...serve battery power turn off this feature Switches the screen image between display devices connected to the system For example if a monitor is connected to the computer repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor Decreases the screen brightness incrementally as long as you ...

Page 23: ... remove the module to restore computer functionality and then contact support Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 SIM card slot or locking hinged connector select products only Supports a wireless subscriber identity module SIM card The SIM card slot or locking hinged connector is located under the ser...

Page 24: ...r the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 HP product name 2 Product ID number 3 Serial numbe...

Page 25: ...supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 14 for details Computer major components 15 ...

Page 26: ...ed in the Cable Kit 906000 001 12 Power connector cable 828949 007 13 System board includes replacement thermal material All system boards use the following part numbers xxxxxx 001 Non Windows operating system xxxxxx 601 Windows 10 operating system Intel Core i7 7500U processor 2 GB discrete graphics memory 907715 xxx Intel Core i5 7200U processor 2 GB discrete graphics memory 907714 xxx Intel Cor...

Page 27: ...d 8 GB SSD 732000 001 500 GB 7200 rpm 7 mm 703267 001 21 Hard drive cover NOTE The hard drive cover is included in the Hard Drive Hardware Kit 906002 001 22 Service door NOTE The service door is included in the Hard Drive Hardware Kit 906002 001 23 Optical drive Blu ray Disc R RW with SuperMulti Drive 907607 001 DVD RW Double Layer SuperMulti Drive 907609 001 DVD ROM Drive 907608 001 Computer majo...

Page 28: ... Kit Item Description Spare part number Cable Kit 906000 001 1 USB board cable 2 TouchPad cable 3 Power button board cable 4 Optical drive cable 5 Function board cable 18 Chapter 3 Illustrated parts catalog ...

Page 29: ...without an optical drive 905987 001 Models with a DVD ROM drive 905997 001 Models with a DVD RW Double Layer SuperMulti drive 905998 001 Models with a Blu ray Disc R RW with SuperMulti drive 905999 001 2 Webcam module 805139 009 Microphone module 826385 001 Display components 19 ...

Page 30: ...able assembly 905991 001 5 WLAN antennas NOTE Included in display enclosure not spared 6 Display Hinge Kit includes 905993 001 Left hinge Right hinge 7 Display panel raw FHD 805696 002 HD 810651 002 8 Display rear cover includes wireless antennas 905989 001 20 Chapter 3 Illustrated parts catalog ...

Page 31: ...part number Plastics Kit 906001 001 1 Fingerprint reader insert for use in models without a fingerprint reader 2 Fingerprint reader bracket 3 Optical drive bracket 4 Optical drive insert for models without an optical drive Plastics Kit 21 ...

Page 32: ...1 2 Solid state drives M 2 256 GB TLC 907365 001 128 GB TLC 907366 001 3 Hard drives 2 TB 5400 rpm 9 5 mm 801808 001 1 TB 5400 rpm 7 mm 778192 001 500 GB 5400 rpm 7 mm 778186 001 500 GB 5400 rpm 7 mm hybrid 8 GB SSD 732000 001 500 GB 7200 rpm 7 mm 703267 001 4 Hard drive cover NOTE The hard drive cover is included in the Hard Drive Hardware Kit 906002 001 22 Chapter 3 Illustrated parts catalog ...

Page 33: ...3352 001 Japan 349756 001 North America 213349 001 South Africa 361240 001 South Korea 267836 001 Switzerland 213354 001 Taiwan 393313 001 Thailand 285096 001 United Kingdom and Singapore 213351 001 Power cord 3 pin C5 black 1 00 m for use in Australia 213356 008 Denmark 213353 008 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden 213350 009 India 404827 003 Israel 39...

Page 34: ...Description Spare part number United Kingdom and Singapore 213351 008 Screw Kit 906005 001 24 Chapter 3 Illustrated parts catalog ...

Page 35: ...clude some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply p...

Page 36: ...d drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive a...

Page 37: ...recautions Keep components in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe contai...

Page 38: ...er materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service too...

Page 39: ...istance between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tapes Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm re...

Page 40: ... 14 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 14 screws that must be removed replaced or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Battery Safe mode Before removing internal components you must place the computer in Battery Safe mo...

Page 41: ...operating system 2 Place the computer in Battery Safe mode Battery Safe mode on page 30 3 Disconnect all external devices connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the service door 1 Loosen the captive Phillips screw 1 2 Lift the bottom of the door upward 2 and...

Page 42: ...ating system 2 Place the computer in Battery Safe mode Battery Safe mode on page 30 3 Disconnect all external devices connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the service door see Service door on page 31 Remove the optical drive 1 Remove the Phillips PM2 5 3...

Page 43: ...rom the optical drive remove the two Phillips PM2 5 3 0 screws 1 that secure the bracket to the rear of the drive and then remove the bracket from the drive 2 Reverse these procedures to install a optical drive Component replacement procedures 33 ...

Page 44: ... then shut it down through the operating system 2 Place the computer in Battery Safe mode Battery Safe mode on page 30 3 Disconnect all external devices connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the service door see Service door on page 31 Remove the hard dri...

Page 45: ...ove the hard drive cover from the hard drive remove the 4 Phillips PM3 0 3 0 screws 1 that secure the bracket to the drive and then lift the cover off the drive 2 Reverse these procedures to install a hard drive Component replacement procedures 35 ...

Page 46: ... recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing the memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Place the computer in Battery Safe mode Battery Safe mode on page 30 3 Disconnect all external devic...

Page 47: ...ling the module away from the slot at an angle NOTE Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot Reverse this procedure to install a memory module Component replacement procedures 37 ...

Page 48: ...er 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the service door see Service door on page 31 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The W...

Page 49: ...ith a notch to prevent incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 39 ...

Page 50: ... to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the service door see Service door on page 31 Remove the solid state drive 1 Remove the Phillips PM2 0 4 0 screw 1 that secures the solid state drive to the computer The edge of the module opposite the slot rises away from the ...

Page 51: ...Thailand 281 Germany 041 Portugal 131 Turkey 141 Greece 151 Russia 251 United Kingdom 031 Hungary 211 Saudi Arabia 171 United States 001 Iceland DD1 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Place the computer in Battery Safe mode ...

Page 52: ...over 2 3 Lift the top of the keyboard upward 1 and then rotate the keyboard until it rests on the palm rest 2 NOTE A cable or cables connect the bottom of the keyboard to the system board Make sure not to prematurely pull the cables out of the system board connector 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 53: ...t the keyboard cable from the system board 2 5 If applicable disconnect the backlight cable by lifting the connector latch 3 and then disconnect the cable from the system board 4 6 Remove the keyboard 5 Reverse this procedure to install the keyboard Component replacement procedures 43 ...

Page 54: ...rvicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Display subcomponents bezel webcam panel This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer You can remove the display bezel webcam microphone module and display panel while the display a...

Page 55: ...plugging the AC adapter from the computer Remove the display bezel webcam microphone module and raw display panel 1 Position the computer upright with the front toward you and then open it 2 Remove the 2 screw covers 1 and 2 Phillips PM2 0 3 0 screws 2 that secure the bezel to the display 3 Flex the inside of the top edge 3 left and right sides 4 and the inside of the bottom edge 5 of the display ...

Page 56: ...e b Rotate the display panel onto the keyboard 2 to gain access to the display cable connection on the back of the panel c On the back of the display panel release the adhesive strip that secures the display panel cable to the display panel 1 and then disconnect the cable 2 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 57: ...d Remove the display panel from the computer 3 Reverse this procedure to reassemble and install the display bezel webcam microphone module and display panel Component replacement procedures 47 ...

Page 58: ...m the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service door see Service door on page 31 b Hard drive Hard drive on page 34 c Optical drive Optical drive on page 32 d Keyboard see Keyboard on page 41 Remove the top cover 1 Position the computer upside down with the front toward you 2 Remov...

Page 59: ...5 Remove the 4 Torx T8 2 5 6 0 screws that secure the top cover to the computer Component replacement procedures 49 ...

Page 60: ...from the system board 1 Speaker cable 2 Function board cable 3 Power button board cable 4 Touchpad board cable 5 Fingerprint reader cable 6 USB board 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 61: ...7 Rotate the bottom of the top cover upward 1 and then lift the top cover off the computer 2 Reverse this procedure to install the top cover Component replacement procedures 51 ...

Page 62: ...page 30 3 Disconnect all external devices connected to the computer 4 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service door see Service door on page 31 b Optical drive Optical drive on page 32 c Hard drive Hard drive on page 34 d Keyboard see Keyboard on page...

Page 63: ...able to disengage the adhesive that secures it to the top cover 3 and then remove the board and cable assembly from the top cover 4 Reverse this procedure to install the fingerprint reader assembly Component replacement procedures 53 ...

Page 64: ... by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service door see Service door on page 31 b Optical drive Optical drive on page 32 c Hard drive Hard drive on page 34 d Keyboard see Keyboard on page 41 e Top cover see Top cover on page 48 Remove the power button board 1 Position the top cover upside down ...

Page 65: ...5 If you need to replace the cable note the cable routing path through the top cover 5 Reverse this procedure to install the power button board Component replacement procedures 55 ...

Page 66: ...nplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service door see Service door on page 31 b Optical drive Optical drive on page 32 c Hard drive Hard drive on page 34 d Keyboard see Keyboard on page 41 e Top cover see Top cover on page 48 Remove the function board 1 Position the top cover upside down 2 Disconnect th...

Page 67: ...5 If you need to replace the function board cable note how it is routed in the top cover 5 Reverse this procedure to install the function board Component replacement procedures 57 ...

Page 68: ... from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service door see Service door on page 31 b Optical drive Optical drive on page 32 c Hard drive Hard drive on page 34 d Keyboard see Keyboard on page 41 e Top cover see Top cover on page 48 Remove the speaker assembly 1 Position the top co...

Page 69: ...4 Remove the speakers from the top cover 3 Reverse this procedure to install the speaker assembly Component replacement procedures 59 ...

Page 70: ...cord from the AC outlet and then unplugging the AC adapter from the computer 5 Remove the following components a Service door see Service door on page 31 b Optical drive Optical drive on page 32 c Hard drive Hard drive on page 34 d Keyboard see Keyboard on page 41 e Top cover see Top cover on page 48 Remove the TouchPad assembly NOTE Before you remove the TouchPad assembly make sure nothing memory...

Page 71: ...5 If you need to replace the TouchPad assembly cable note how it is routed in the top cover 5 Reverse this procedure to install the TouchPad assembly Component replacement procedures 61 ...

Page 72: ...unplugging the AC adapter from the computer 5 Remove the following components a Service door see Service door on page 31 b Optical drive Optical drive on page 32 c Hard drive Hard drive on page 34 d Keyboard see Keyboard on page 41 e Top cover see Top cover on page 48 Remove the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To preve...

Page 73: ...3 Lift the battery out of the computer 2 Reverse this procedure to install the battery Component replacement procedures 63 ...

Page 74: ...by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Service door see Service door on page 31 b Optical drive Optical drive on page 32 c Hard drive Hard drive on page 34 d Keyboard see Keyboard on page 41 e Top cover see Top cover on page 48 f Battery see Battery on page 62 Remove the USB audio board 1 Positi...

Page 75: ...4 Lift the board out of the computer 3 Reverse this procedure to install the USB audio board Component replacement procedures 65 ...

Page 76: ...is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 62 and then remove the following components a Service ...

Page 77: ...5 Lift the fan from the computer 4 Reverse this procedure to install the fan Component replacement procedures 67 ...

Page 78: ...r by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Service door see Service door on page 31 b Optical drive Optical drive on page 32 c Hard drive Hard drive on page 34 d Keyboard see Keyboard on page 41 e Top cover see Top cover on page 48 f Battery see Battery on page 62 Remove the optical drive connecto...

Page 79: ...4 Remove the connector from the computer 3 Reverse this procedure to install the optical drive connector cable Component replacement procedures 69 ...

Page 80: ...computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Service door see Service door on page 31 b Hard drive see Hard drive on page 34 c Optical drive Optical drive on page 32 d Keyboard see Keyboard on page 41 e Top cover see Top cover on page 48 f Battery see ...

Page 81: ... 3 Remove the 3 Phillips PM2 5 7 0 screws 1 that secure the system board to the computer 4 Lift the bracket from atop the USB Type C port 2 5 Rotate the right side of the system board upward 3 6 Disconnect the power connector cable from the bottom of the system board 4 Component replacement procedures 71 ...

Page 82: ...d away from the connectors on the side of the chassis to remove it from the computer 5 Reverse this procedure to install the system board 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 83: ... the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Service door see Service door on page 31 b Hard drive see Hard drive on page 34 c Optical drive Optical drive on page 32 d Keyboard see Keyboard on page 41 e Top cover see Top cover on page 48 f Battery see Battery on page 62 g System board see System board on page 70 Remove the RTC battery 1 Po...

Page 84: ...e AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Service door see Service door on page 31 b Hard drive see Hard drive on page 34 c Optical drive Optical drive on page 32 d WLAN module see WLAN Bluetooth combo card on page 38 e Keyboard see Keyboard on page 41 f Top cover see Top cover on page 48 g Battery see Battery on page 62 h System board see...

Page 85: ...terial from the surfaces of the system board components 1 3 and the heat sink 2 4 each time you remove the heat sink All heat sink and processor spare part kits include thermal material Reverse this procedure to install the heat sink assembly Component replacement procedures 75 ...

Page 86: ...o the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Service door see Service door on page 31 b Hard drive see Hard drive on page 34 c Optical drive Optical drive on page 32 d WLAN module see WLAN Bluetooth combo card on page 38 e Keyboard see Keyboard o...

Page 87: ...ntennas can result in degradation of the computer s wireless performance 6 To remove the display bezel remove the 2 screw covers 1 and the 2 Phillips PM2 0 3 0 screws 2 from the bottom corners of the display bezel 7 Flex the top 3 of the bezel the inside edges of the left and right sides 4 and then the bottom 5 of the bezel until it disengages from the display enclosure Component replacement proce...

Page 88: ...ve 905997 001 Models with a DVD ROM drive 905998 001 Models with a DVD RW Double Layer SuperMulti drive 905999 001 Models with a Blu ray Disc R RW with SuperMulti drive NOTE The display will not be connected to the computer as shown in the following image 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 89: ...the module 2 The webcam module is available using spare part number 805139 009 10 If it is necessary to remove or replace the display panel remove the 4 Phillips PM2 0 3 0 screws 1 that secure the display panel to the enclosure 11 Rotate the display panel onto the keyboard 2 to gain access to the display cable connection on the back of the panel Component replacement procedures 79 ...

Page 90: ...l from the display enclosure 3 Raw display panels are available using spare part number 810651 002 for HD panels and 805696 002 for FHD panels 14 If it is necessary to remove or replace the hinge covers remove the 2 Phillips PM2 0 3 0 screws 1 that secure the hinge covers to the display enclosure 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 91: ...ws 1 that secure both display hinges to the display enclosure 17 Remove the display hinges from the display enclosure 2 Display hinges are available in the Display Hinge Kit using spare part number 905993 001 18 If it is necessary to replace the display webcam cable remove the webcam cable from the clips in the display enclosure 1 and the clips at the bottom of the display enclosure 2 Component re...

Page 92: ... is available using spare part number 905991 001 The display enclosure is available using spare part number 905989 001 Reverse this procedure to reassemble and install the display assembly 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 93: ...t unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Service door see Service door on page 31 b Optical drive Optical drive on page 32 c Hard drive Hard drive on page 34 d Keyboard see Keyboard on page 41 e Top cover see Top cover on page 48 f Battery see Battery on page 62 g Display assembly see Display assembly on...

Page 94: ... and then press enter or use a pointing device to select the item To scroll up and down select the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup menus choose one of the ...

Page 95: ...OS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Computer Setup BIOS first determine the BIOS version on your computer BIOS vers...

Page 96: ... downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software update...

Page 97: ...TE If you change the TPM setting to Hidden TPM is not visible in the operating system To access TPM settings in Computer Setup 1 Start Computer Setup See Starting Computer Setup on page 84 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that monit...

Page 98: ...he following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 88 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading...

Page 99: ...nstead the system provides error information through blink codes using lights The codes are presented in a sequence Audible long and short beeps accompany blinks respectively The following table describes the meaning of critical blink codes Num lock light Battery light Description 2 The main area DXE of BIOS has become corrupted and there is no recovery binary image available 8 The embedded contro...

Page 100: ...HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 90 For information on the recovery options that are available using the recovery media see Using Windows tools on page 91 Use Win...

Page 101: ...urchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can...

Page 102: ...move the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 95 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or...

Page 103: ...overy discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select ...

Page 104: ...e boot order IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps 1 Insert the HP Recovery media 2 Access the system Startup menu For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the table...

Page 105: ...m the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 90 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select...

Page 106: ...8 5 V dc 3 5 A 65 W Operating current 4 74 A or 3 5 A Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to ...

Page 107: ...ces The computer operates well within this range of temperatures 43 9 cm 17 3 in display specifications Metric U S Active diagonal size 43 9 cm 17 3 in Resolution 1600x900 HD or 1920x1080 FHD Surface treatment Anti glare Aspect ratio 16 9 Brightness 220 nits HD or 300 nits FHD Viewing angle SVA HD or UWVA FHD Backlight LED 43 9 cm 17 3 in display specifications 97 ...

Page 108: ...g setting Single track 2 2 ms 1 4 ms 3 ms 2 ms Average 13 ms 10 ms 13 ms 12 ms Maximum 25 ms 12 ms 24 ms 22 ms Logical blocks 3 877 842 922 1 938 921 461 1 048 576 000 976 773 168 Disc rotational speed 5400 rpm 5400 rpm 7200 rpm or 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less ...

Page 109: ...m to not busy 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms Total logical sectors 234 441 648 468 883 296 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details Solid st...

Page 110: ...isc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DV...

Page 111: ...ual Layer HD DVD RW CD R and CD RW DVD R DVD R 9 DVD RW DVD R DVD R 9 DVD RW DVD RAM Access time CD DVD HD Random 170 ms 170 ms 230 ms Cache buffer 8 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB ...

Page 112: ...rd disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 μm Access time CD DVD Random 100 ms 125 ms Full Stroke 175 ms 225 ms Audio output level Line out 0 7 Vrms Cache buffer 512 KB Data transfer rate CD R 24X 3600 KB s 150 KB s at 1X CD rate CD RW 10X 1500 KB s 150 KB s at 1X CD rate CD ROM 24X 3 600 KB sec DVD 8X 3600 KB s 150 KB s at 1X CD rate Multiword DMA...

Page 113: ...low steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen IMPORTANT If the Main menu displays Restore...

Page 114: ...rive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using Secure Erase it cannot be recovered a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bo...

Page 115: ...then select Reset BIOS Security to factory default Click Yes at the warning message g Select the Main menu select Save Changes and Exit select Yes to save changes and exit and then select Shutdown h Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1...

Page 116: ... models only on page 109 Data cannot be written to this device via the host processor The content is managed solely by the HP Sure Start Embedded Controller This memory is protected by the HP Sure Start Embedded Controller Real Time Clock RTC battery backed up CMOS configuration memory 256 Bytes No Yes Stores system date and time and noncritical data RTC battery backed up CMOS is programmed using ...

Page 117: ... Management Engine MEBx setup utility The third party data store contents can be populated by a remote management console or local applications that have been registered by an administrator to have access to the space The Intel chipset is configured to enforce hardware protection to block all direct read write access to this area An Intel utility is required for updating the firmware Only firmware...

Page 118: ...dustry standard software interface between the platform firmware and an operating system OS It is a replacement for the older BIOS architecture but supports much of the legacy BIOS functionality Like the legacy BIOS the UEFI BIOS provides an interface to display the system information and configuration settings and to change the configuration of your computer before an OS is loaded BIOS provides a...

Page 119: ...Secure Boot Keys be reset Secure Boot is a feature to ensure that only authenticated code can start on a platform If you enabled Secure Boot and created Custom Secure Boot Keys simply disabling Secure Boot will not clear the keys You must also select to clear the Custom Secure Boot Keys Use the same Secure Boot access procedure you used to create the Custom Secure Boot Keys but make the selection ...

Page 120: ... ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of...

Page 121: ... bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75mm2 or 1 25mm2 conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and ...

Page 122: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 112 Chapter 13 Recycling ...

Page 123: ... display bezel removal 77 removing 45 spare part numbers 19 display components spare part numbers 19 Display Hinge Kit spare part numbers 20 display panel product description 1 removing 46 display rear cover spare part number 20 display specifications 97 drive light identifying 6 drives preventing damage 26 DVD ROM drive specifications 102 DVD RW SuperMulti DL Drive specifications 100 E electrosta...

Page 124: ... number 19 microphone mute key identifying 12 microphone mute light identifying 9 mini card product description 2 minimized image recovery 93 minimized image creating 92 model name 1 N network jack identifying 5 nonvolatile memory 103 num lock light 9 O operating system product description 3 optical drive precautions 26 product description 2 removing 32 spare part numbers 17 22 32 specifications 1...

Page 125: ...lecting 84 restoring factory settings 84 SIM card slot identifying 13 SIM hinged connector identifying 13 slots security cable 5 SIM card 13 solid state drive removal 40 spare part number 40 spare part numbers 16 22 specifications 99 speaker assembly removal 58 spare part number 16 58 speakers identifying 10 specifications Blu ray ROM DVD RW SuperMulti 101 computer 96 display 97 DVD ROM drive 102 ...

Page 126: ...reless antennas disconnecting 38 wireless antennas identifying 7 wireless certification label 14 wireless light 9 wireless product description 2 WLAN antennas identifying 7 WLAN device 14 WLAN label 14 WLAN Bluetooth combo card removal 38 spare part number 16 38 workstation guidelines 28 WWAN antennas identifying 7 116 Index ...

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HP ProBook 470 G4, Maintenance And Service Manual

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