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Keyboard/top cover

For use in country or region

Spare part number

For use in country or region

Spare part number

Keyboard/top cover for use on computer models in natural silver 

finish (includes keyboard cable):

For use in Latin America

767823-161

For use in Belgium

767823-A41

For use in the Netherlands

767823-B31

For use in Bulgaria

767823-261

For use in Portugal

767823-131

For use in Canada

767823-DB1

For use in Romania

767823-271

For use in the Czech Republic and 
Slovakia

767823-FL1

For use in Russia

767823-251

For use in Denmark, Finland, and 
Norway

767823-DH1

For use in Saudi Arabia

767823-171

For use in France

767823-051

For use in Slovenia

767823-BA1

For use in Germany

767823-041

For use in Spain

767823-071

For use in Greece

767823-151

For use in Switzerland

767823-BG1

For use in Hungary

767823-211

For use in Turkey

767823-141

For use in Israel

767823-BB1

For use in the United Kingdom and 
Singapore

767823-031

For use in Italy

767823-061

For use in the United States

767823-001

Keyboard/top cover for use on computer models in vibrant red 

(includes keyboard cable):

For use in Latin America

824620-161

For use in Belgium

824620-A41

For use in the Netherlands

824620-B31

For use in Bulgaria

824620-261

For use in Portugal

824620-131

For use in Canada

824620-DB1

For use in Romania

824620-271

For use in the Czech Republic and 
Slovakia

824620-FL1

For use in Russia

824620-251

For use in Denmark, Finland, and 
Norway

824620-DH1

For use in Saudi Arabia

824620-171

For use in France

824620-051

For use in Slovenia

824620-BA1

For use in Germany

824620-041

For use in Spain

824620-071

For use in Greece

824620-151

For use in Switzerland

824620-BG1

For use in Hungary

824620-211

For use in Turkey

824620-141

For use in Israel

824620-BB1

For use in the United Kingdom and 
Singapore

824620-031

For use in Italy

824620-061

For use in the United States

824620-001

Before disassembling the computer, follow these steps:

Keyboard/top cover

27

Summary of Contents for pavilion x360

Page 1: ...HP Pavilion x360 Convertible PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ... statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition September 2015 Document Part Number 840179 001 Product notice This guide describes features that are common to most models Some features may not be available on your compute...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 6: ...vi Safety warning notice ...

Page 7: ...components 15 Display assembly components 19 Miscellaneous parts 20 4 Removal and replacement preliminary requirements 22 Tools required 22 Service considerations 22 Plastic parts 22 Cables and connectors 22 Grounding guidelines 23 Electrostatic discharge damage 23 Packaging and transporting guidelines 24 Workstation guidelines 24 5 Removal and replacement procedures 26 Computer feet 26 Keyboard t...

Page 8: ... 56 Using HP Sure Start select products only 56 7 Using HP PC Hardware Diagnostics UEFI Windows 10 57 Downloading HP PC Hardware Diagnostics UEFI to a USB device 58 8 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Windows 8 59 Starting Setup Utility BIOS 59 Updating the BIOS 59 Determining the BIOS version 59 Downloading a BIOS update 60 Using HP PC Hardware Diagnostics UEFI 61 Downl...

Page 9: ... Creating recovery media and backups 69 Creating HP Recovery media 70 Restore and recovery 71 Recovering using HP Recovery Manager 72 What you need to know 72 Using the HP Recovery partition select models only 73 Using HP Recovery media to recover 73 Changing the computer boot order 73 Removing the HP Recovery partition select models only 74 12 Power cord set requirements 75 Requirements for all c...

Page 10: ...x ...

Page 11: ...lare high definition HD light emitting diode LED low voltage differential signalling LVDS WUXGA TouchScreen with flush glass and MultiTouch enabled 16 9 ultra wide aspect ratio typical brightness 200 nits ultraslim 2 5 mm Memory 2 SODIMM slots DDR3L 1600MHz Support for DDR3L 1600MHz Support for dual channel Supports up to 8096 MB maximum on board system memory Hard drive Support for 6 35 cm 2 5 in...

Page 12: ...with push push technology Reads data from and writes data to digital memory cards such as Secure Digital SD Ports AC adapter HP Smart plug 4 5 mm barrel Audio one combo audio out headphone audio in microphone jack supports jack auto detection High definition multimedia interface HDMI v 1 4 supporting up to 1080p 1920 1080 at 60 Hz RJ 45 Ethernet USB 3 0 2 USB 2 0 Keyboard pointing devices Full siz...

Page 13: ...Category Description Operating system Windows 10 Windows 10 Home High end Windows 10 Professional Windows 8 1 Standard Serviceability End user replaceable parts AC adapter 3 ...

Page 14: ...s photographs Some models allow you to video conference and chat online using streaming video For information on using the webcam Windows 10 Type camera in the taskbar search box and then select Camera Windows 8 Access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app 5 Windows button Returns you to the Start screen from an open app or the ...

Page 15: ...iately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this document Windows 10 Select the Start button select All apps select HP Help and Support and then select HP Documentation Windows 8 Select the HP Support Assistant app on the Start screen select My c...

Page 16: ...button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings Windows 10 Type power in the taskbar search box and then select Power and sleep settings or Right click the Start button and then sele...

Page 17: ... Executes frequently used system functions when pressed in combination with the b key or the esc key 3 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions Keys 7 ...

Page 18: ...power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 8 Chapter 2 External component identification ...

Page 19: ...stures to move the pointer or activate items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse TouchPad 9 ...

Page 20: ...hen select Power Options Windows 8 See your power options From the Start screen type power select Settings and then select Power Options 2 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 USB 2 0 port Connects an option...

Page 21: ...ulatory Safety and Environmental Notices To access this guide Windows 10 Select the Start button select All apps select HP Help and Support and then select HP Documentation Windows 8 Select the HP Support Assistant app on the Start screen select My computer and then select User guides 5 Volume button Controls speaker volume To decrease speaker volume press the edge of the button To increase speake...

Page 22: ...as a keyboard mouse external drive printer scanner or USB hub 4 HDMI port Connects an optional video or audio device such as a highdefinition television any compatible digital or audio component or a high speed HDMI device 5 RJ 45 network jack status lights Connects a network cable White The network is connected Amber Activity is occurring on the network 6 AC adapter light On The AC adapter is con...

Page 23: ...e airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Speakers 2 Produce sound Bottom 13 ...

Page 24: ...ect your country or region and then follow the on screen instructions Locating the serial number product number and model number The product name 1 serial number 2 product number 3 warranty information 4 and model name 5 are located on the bottom of the computer You may need this information when you travel internationally or when you contact support 14 Chapter 3 Illustrated parts catalog ...

Page 25: ...Computer major components Computer major components 15 ...

Page 26: ...n Greece 767823 151 For use in Hungary 767823 211 For use in Israel 767823 BB1 For use in Italy 767823 061 For use in Latin America 767823 161 For use in the Netherlands 767823 B31 For use in Portugal 767823 131 For use in Romania 767823 271 For use in Russia 767823 251 For use in Saudi Arabia 767823 171 For use in Slovenia 767823 BA1 For use in Spain 767823 071 For use in Switzerland 767823 BG1 F...

Page 27: ...1 Equipped with an Intel Core i5 5200U 2 20 GHz SC turbo up to 2 70 GHz processor 1600 MHz FSB 3 00 MB L3 cache dual core 15 W and a non Windows operating system 781945 001 Equipped with an Intel Core i5 4210U 1 70 GHz SC turbo up to 2 70 GHz processor 1600 MHz FSB 3 00 MB L3 cache dual core 15 W and the Windows 10 or Windows 8 operating system 767820 501 Equipped with an Intel Core i5 4210U 1 70 ...

Page 28: ...ble 761230 005 11 WLAN module Broadcom BCM943142HM 802 11 bgn 1 1 Wi Fi Bluetooth 4 0 HMC Combo Adapter 753076 005 Intel Dual Band Wireless AC 3160 802 11 ac 1 1 WiFi Bluetooth 4 0 Combo Adapter 710662 005 and 784638 005 Qualcomm Atheros AR9565 802 11b g n 1 1 WiFi Bluetooth 4 0 Combo Adapter 733476 005 12 Hard drive SATA 7 0 mm does not include hard drive bracket or hard drive connector adapter N...

Page 29: ... TouchScreen includes display bezel 768042 001 3 Display panel cable 768031 001 4 Webcam microphone module includes double sided adhesive 768040 001 5 Antenna Kit includes wireless antenna cables and transceivers 768033 001 6 Display Hinge Kit includes left and right display hinges 768036 001 7 Display hinge covers includes left and right display hinge covers For use on computer models in natural ...

Page 30: ...ustralia 755530 011 For use in Denmark 755530 081 For use in Europe 755530 021 For use in India 755530 D61 For use in Israel 755530 BB1 For use in Italy 755530 061 For use in North America 755530 001 For use in the People s Republic of China 755530 AA1 For use in South Africa 755530 AR1 For use in South Korea 755530 AD1 For use in Switzerland 755530 111 For use in Taiwan 755530 AB1 For use in Thai...

Page 31: ...orting MLC 781942 001 256 GB M2 SATA 3 solid state drive supporting TLC 781943 001 128 GB M2 SATA 3 solid state drive supporting MLC 767763 001 128 GB M2 SATA 3 solid state drive supporting TLC 767764 001 Solid State Drive Hardware Kit 774545 001 Miscellaneous parts 21 ...

Page 32: ...astic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the tablet be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avoid damage Apply only the tension ...

Page 33: ...e these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The follo...

Page 34: ... proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field servic...

Page 35: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 36: ...ze and location during removal and replacement NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer feet The computer feet are adhesive backed rubber pads There are 2 rubber feet that attach to the bottom cover in...

Page 37: ...1 For use in the United Kingdom and Singapore 767823 031 For use in Italy 767823 061 For use in the United States 767823 001 Keyboard top cover for use on computer models in vibrant red includes keyboard cable For use in Latin America 824620 161 For use in Belgium 824620 A41 For use in the Netherlands 824620 B31 For use in Bulgaria 824620 261 For use in Portugal 824620 131 For use in Canada 824620...

Page 38: ...ssembly see TouchPad on page 30 is removed from the defective keyboard top cover and installed on the replacement keyboard top cover Remove the keyboard top cover 1 Close the computer 2 Turn the computer upside down with the front toward you 3 Remove the two computer rear feet 1 4 Remove the three screw covers 2 The computer rear feet and the screw covers are included in the Rubber Kits spare part...

Page 39: ...tom cover in the next step There are 2 ribbon cables connecting the keyboard top cover to the system board that can be damaged if too much separation is achieved 8 Lift the front edge 1 of the keyboard top cover until it 2 separates from the bottom cover 9 Release the zero insertion force ZIF connector 1 to which the power button board cable is attached and then disconnect the power button board c...

Page 40: ...r If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 27 Remove the TouchPad 1 Turn the keyboard top cover upside...

Page 41: ...omputer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 27 Remove the battery 1 Disconnect the battery cable 1 from the system board 2 Release the ZIF connector 2 to which the audio USB board cable is attached and then disconnect the aud...

Page 42: ... 500 GB 5400 rpm Hybrid 8 GB 732000 005 Before removing the hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC o...

Page 43: ...stem board 2 Remove the two PM2 4 3 8 screws 2 that secure the hard drive to the bottom cover 3 Remove the hard drive 3 4 If it is necessary to replace the hard drive bracket release the sides 1 of the bracket from the hard drive and then lift the bracket straight up 2 and remove the bracket from the hard drive Hard drive 33 ...

Page 44: ...33476 005 CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN m...

Page 45: ...isconnect the WLAN antenna cable 1 from the WLAN module Main terminal 2 Remove the Phillips PM2 4 3 8 screw 2 that secures the WLAN module to the bottom cover The WLAN module tilts up 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle NOTE If the WLAN antenna cables are not connected to the terminals on the WLAN module protective sleeves should be installed on the ante...

Page 46: ... 5 Disconnect the battery cable from the system board see Battery on page 31 Remove the audio USB board 1 Release the ZIF connector 1 to which the audio USB board cable is attached and then disconnect the audio USB board cable from the system board 2 Detach the audio USB board cable 2 from the battery The audio USB board cable is attached to the battery with double sided adhesive 3 Disconnect the ...

Page 47: ... grill located on the left side of the computer Before removing the fan follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC ...

Page 48: ...ng the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 27 5 Remove the battery see Battery on page 31 6 Remove the audio USB board see Audio USB board on page 36 Remove the speakers 1 Disconnect the speaker cable 1 from the audio USB board 2 Release the speakers cables from the retention clips 2 built...

Page 49: ...he computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 27 5 Remove the battery see Battery on page 31 Remove the power button board 1 Remove the Phillips PM2 4 3 7 screw 1 that secures the power button board to the bottom cover 2 Lift the front edge of the power button boa...

Page 50: ... top cover on page 27 5 Disconnect the battery cable from the system board see Battery on page 31 Remove the display assembly 1 Release the ZIF connector 1 to which the display panel cable is attached and then disconnect the display panel cable from the system board 2 Disconnect the WLAN antenna cables 2 from the WLAN module Main terminal 3 Release the ZIF connector 3 to which the display TouchScr...

Page 51: ...splay bezel screw covers 1 The screw covers are included in the Rubber Kits spare part numbers 768019 001 for use only on computer models in natural silver finish and 768018 001 for use only on computer models in vibrant red finish b Remove the two Phillips PM1 9 3 0 screws 2 that secure the display panel to the display assembly Display assembly 41 ...

Page 52: ...ecessary to replace the webcam microphone module CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel a Turn the display panel upside down with the bottom toward you b Detach the webcam microphone module 1 from the display back cover The webcam ...

Page 53: ...n make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel a Turn the display panel upside down with the bottom toward you b Release the adhesive strip 1 that secures the display panel cable connector to the display panel c Disconnect the display panel cable 2 from the display panel d Release the disp...

Page 54: ...isplay back cover b Remove the three Phillips PM2 4 4 7 screws 2 that secure the display hinges to the display back cover c Remove the display hinges 3 The display hinges are included in the Display Hinge Kit spare part number 768036 001 15 If it is necessary to replace the display hinge covers a Remove the Phillips PM1 9 5 5 screw 1 that secures the display hinge cover to the display hinge 44 Cha...

Page 55: ...LAN antenna cables and transceivers a Release the shielding material 1 that secures the WLAN antenna cables to the display back cover b Release the shielding tape 2 that secures the WLAN antenna cables to the display back cover c Detach the WLAN antenna transceivers 3 from the display back cover The WLAN antenna transceivers are attached to the display back cover with double sided adhesive Display...

Page 56: ...ut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see...

Page 57: ...5 W and the Windows 10 or Windows 8 Standard operating system 802679 501 Equipped with an Intel Core i3 5010U 2 10 GHz processor 1600 MHz FSB 3 00 MB L3 cache dual core 15 W and a non Windows operating system 802679 001 Equipped with an Intel Core i3 5005U 2 00 GHz processor 1600 MHz FSB 3 00 MB L3 cache dual core 15 W and the Windows 10 or Windows 8 Standard operating system 781946 501 Equipped w...

Page 58: ... the heat sink see Heat sink on page 49 and the memory modules see Memory module on page 51 are removed from the defective system board and installed on the replacement system board Remove the system board 1 Release the ZIF connector 1 to which the power button board cable is attached and then disconnect the power button board cable from the system board 2 Release the ZIF connector 2 to which the ...

Page 59: ...own through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 27 and then remove the following components a Battery see Battery on page 31 b WLAN module see W...

Page 60: ... board components it may be necessary to move the heat sink from side to side to detach it 3 Remove the heat sink 2 NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed Thermal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure to install the heat sink 50 Cha...

Page 61: ...r from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 27 and then remove the following components a Battery see Battery on page 31 b WLAN module see WLAN module on page 34 c Fan see Fan on page 37 d Audio USB board see Audio USB board on page 36 e Speakers see Speakers on page 38 f Display assembly see Display assembly on page 40 g System board see System board on page...

Page 62: ...Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps Start Computer Setup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Compu...

Page 63: ...nus Select the Save icon in the lower right corner of the screen and then follow the on screen instructions or Select Main select Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were se...

Page 64: ...puter is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down...

Page 65: ...r example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Access the Boot Devic...

Page 66: ...ngs in Computer Setup 1 Start Computer Setup See Starting Computer Setup on page 52 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that continuously monitors the computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attack...

Page 67: ...to support to help determine how to correct the problem NOTE To start diagnostics on a convertible computer your computer must be in notebook mode and you must use the keyboard attached To start HP PC Hardware Diagnostics UEFI follow these steps 1 Turn on or restart the computer and quickly press esc 2 Press f2 The BIOS searches three places for the diagnostic tools in the following order a Connec...

Page 68: ...PC Diagnostics home page is displayed 2 In the HP PC Hardware Diagnostics section click the Download link and then select Run Download any version of UEFI for a specific product 1 Go to http www hp com support and then select your country The HP Support page is displayed 2 Click Drivers Downloads 3 Use the categories listed to find your product or Click Find Now to let HP automatically detect your...

Page 69: ...ailable on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need ...

Page 70: ...ion to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your c...

Page 71: ...ing HP PC Hardware Diagnostics UEFI to a USB device on page 61 b Hard drive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE Instructions for downloading HP PC Hardwa...

Page 72: ... 31 A 45 W 19 5 V dc 3 33 A 65 W select models only Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits f...

Page 73: ...following methods of creating recovery media and backups are available on select products only Choose the available method according to your computer model Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases wh...

Page 74: ... R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you ca...

Page 75: ...stall the individual application or driver Type recovery in the taskbar search box select HP Recovery Manager select Reinstall drivers and or applications and then follow the on screen instructions If you want to recover the Windows partition to original factory content you can choose the System Recovery option from the HP Recovery partition select products only or use the HP Recovery media For mo...

Page 76: ...does not allow the creation of HP Recovery media or if the HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions IMPORTANT HP Recovery M...

Page 77: ...the power button For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f11 or Turn on or restart the tablet and then quickly hold down the Windows button then select f11 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can u...

Page 78: ...blet and then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition you will no...

Page 79: ... Recovery Reinstalls the original operating system and the programs that were installed at the factory Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reins...

Page 80: ...an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp co...

Page 81: ...ry installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 72 If you want to recover the computer s original factory partitioning and content you can choose the System R...

Page 82: ...ery What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery me...

Page 83: ...overy partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media that you created and then restart the computer NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 73 3 Follow the on screen instructions Changing the computer boot ord...

Page 84: ...nstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media on page 70 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery P...

Page 85: ... approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standa...

Page 86: ...ble cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings ap...

Page 87: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 77 ...

Page 88: ...9 44 display panel product description 1 removal 41 spare part number 19 42 display panel cable removal 43 spare part number 19 44 display exterior components 4 DVD RW Drive spare part number 20 E electrostatic discharge 23 equipment guidelines 25 esc key 7 Ethernet product description 2 external media cards product description 2 F fan removal 37 spare part number 17 37 feet locations 26 spare par...

Page 89: ...optical drive 1 ports 2 power requirements 2 processors 1 product name 1 security 2 sensors 2 serviceability 3 video 2 wireless 2 product name 1 R removal replacement procedures 26 right side components 12 RJ 45 jack status lights 12 Rubber Kit spare part numbers 18 20 S Screw Kit spare part number 20 security cable slot 12 security product description 2 sensors product description 2 service consi...

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