HP Pavilion m4-1000 Page 58 User Manual Download

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Troubleshooting power problems

Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to
AC power:

●

The computer does not turn on.

●

The display does not turn on.

●

The power lights are off.

To test the AC adapter:

Shut down the computer.

Remove the battery from the computer.

Connect the AC adapter to the computer, and then plug it into an AC outlet.

Turn on the computer.

●

If the power lights turn

, the AC adapter is working properly.

●

If the power lights remain

off

, check the connection from the AC adapter to the computer

and the connection from the AC adapter to the AC outlet to make sure the connections are
secure.

●

If the connections are secure and the power lights remain

off

, the AC adapter is not

functioning and should be replaced.

Contact support for information on obtaining a replacement AC power adapter.

Chapter 6 Managing power

Summary of Contents for Pavilion m4-1000

Page 1: ...User Guide ...

Page 2: ...able for technical or editorial errors or omissions contained herein First Edition March 2013 Document Part Number 713144 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by th...

Page 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 4: ...iv Safety warning notice ...

Page 5: ...ware 4 Right side 5 Left side 7 Front 8 Display 9 Top 10 TouchPad 10 Lights 11 Button 12 Keys 13 Bottom 14 Labels 16 3 Connecting to a network 17 Connecting to a wireless network 17 Using the wireless controls 18 Using the wireless button 18 Using operating system controls 19 Using a WLAN 19 Using an Internet service provider 19 Setting up a WLAN 19 Configuring a wireless router 20 Protecting your...

Page 6: ...audio settings 28 Managing your audio and video files 28 5 Navigating using touch gestures pointing devices and the keyboard 29 Using the TouchPad 30 Turning the TouchPad off or on 30 Using TouchPad gestures 31 Tapping 31 Scrolling 32 Pinching stretching 32 Rotating select models only 33 2 finger click select models only 33 Flicking select models only 34 Edge swipes 34 Right edge swipe 34 Top edge...

Page 7: ...ion 46 Storing a user replaceable battery 46 Disposing of a user replaceable battery 47 Replacing a user replaceable battery 47 Running on external AC power 47 Troubleshooting power problems 48 HP CoolSense select models only 49 Refreshing your software content with Intel Smart Connect Technology select models only 49 Shutting down turning off the computer 50 7 Managing and sharing information 51 ...

Page 8: ... software 72 Installing software updates 72 Installing Windows updates 72 Installing HP and third party software updates 73 Securing your wireless network 73 Backing up your software applications and information 73 Using an optional security cable lock 73 10 Using Setup Utility BIOS and System Diagnostics 75 Starting Setup Utility BIOS 75 Updating the BIOS 75 Determining the BIOS version 75 Downlo...

Page 9: ...imized image select models only 83 Using HP Recovery media to recover 84 Changing the computer boot order 84 Removing the HP Recovery partition 85 12 Specifications 86 Input power 86 Operating environment 87 13 Electrostatic Discharge 88 Index 89 ix ...

Page 10: ...x ...

Page 11: ... to browse the printed Windows 8 Basics guide to explore the new Windows 8 features TIP To quickly return to the computer Start screen from an open app or the Windows desktop press the Windows key on your keyboard Pressing the Windows key again will return you to the previous screen Become familiar with the computer hardware and software For more information see Getting to know your computer on pa...

Page 12: ...adio to the computer and listen to music or talk radio from all over the world See Using audio on page 25 You know you can create a powerful presentation with Microsoft applications But did you know you can also connect to a projector to share your ideas with a group See Connecting a VGA monitor or projector on page 26 Use the TouchPad and the new Windows 8 touch gestures for smooth control of ima...

Page 13: ...Start screen select the HP Support Assistant app select My computer and then select User guides Important regulatory notices including proper battery disposal information Limited Warranty To access this guide from the Start screen select the HP Support Assistant app select My computer and then select Warranty and services or go to http www hp com go orderdocuments Specific warranty information abo...

Page 14: ...ntrol Panel 2 Select System and Security and then in the System area click Device Manager A list reveals all the devices installed in your computer Locating software To find out what software is installed on your computer from the Start screen right click using the mouse or swipe from the top of the TouchPad to reveal the apps and then select the All apps icon 4 Chapter 2 Getting to know your comp...

Page 15: ... the hard drive NOTE For information about HP 3D DriveGuard see Using HP 3D DriveGuard select models only on page 62 3 Audio out headphone jack Audio in microphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety i...

Page 16: ...es the disc tray 7 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 6 Chapter 2 Getting to know your computer ...

Page 17: ...s and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 External monitor port Connects an external VGA monitor or projector 5 RJ 45 network jack Connects a network cable 6 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 7 USB 3 0 ports 2...

Page 18: ...dia Card Reader Supports the following digital media formats Secure Digital SD Memory Card Secure Digital High Capacity SDHC Memory Card Secure Digital Extended Capacity SDxC Memory Card Ultra High Speed MultiMediaCard UHS MMC 8 Chapter 2 Getting to know your computer ...

Page 19: ... YouCam from the list of applications 4 Internal microphone Records sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide from the S...

Page 20: ...tton 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures For more information see Edge swipes on page 34 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 Getting to know your computer ...

Page 21: ...f power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Initiating Sleep and Hibernation on page 40 2 Mute light Amber Computer sound is off Off Computer sound is on 3 Wireless light On An integrated wireless device such as a wireless local area network W...

Page 22: ...tton will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivit...

Page 23: ...tem functions when pressed in combination with the esc key 3 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions 5 Windows applications key Reveals options for a selected object Top 13 ...

Page 24: ...l internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Memory module service door Provides access to the memory module compartments and the optical drive bay 14 Chapter 2 Getting to know your computer ...

Page 25: ...sive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support From the Start screen type h and then select Help...

Page 26: ...n you contact support The service label is located on the bottom of the computer Regulatory label Provides regulatory information about the computer The regulatory label is located on the bottom of the computer Wireless certification label or labels Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been appro...

Page 27: ...ks wireless LANs or WLANs in corporate offices your home and public places such as airports restaurants coffee shops hotels and universities In a WLAN the mobile wireless device in your computer communicates with a wireless router or a wireless access point Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets ...

Page 28: ...ur computer are enabled at the factory so the wireless light is on white when you turn on the computer The wireless light indicates the overall power state of your wireless devices not the status of individual devices If the wireless light is white at least one wireless device is on If the wireless light is off all wireless devices are off NOTE On some models the wireless light is amber when all w...

Page 29: ...n Internet connection a printer and files without requiring additional pieces of hardware or software To use the WLAN device in your computer you must connect to a WLAN infrastructure provided through a service provider or a public or corporate network Using an Internet service provider When you are setting up Internet access in your home you must establish an account with an Internet service prov...

Page 30: ... hotspot limit your network activities to email that is not confidential and basic Internet surfing Wireless radio signals travel outside the network so other WLAN devices can pick up unprotected signals Take the following precautions to protect your WLAN Use a firewall A firewall checks both data and requests for data that are sent to your network and discards any suspicious items Firewalls are a...

Page 31: ... notification area at the far right of the taskbar to verify the name and status of the connection NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using Bluetooth wireless devices select models only A Bluetooth device provides short range ...

Page 32: ... a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into ...

Page 33: ...edia Features Here are some of the entertainment features on your computer Component Description 1 Webcam light On The webcam is in use 2 Webcam Records video and captures still photographs From the Start screen type c and then select CyberLink YouCam from the list of applications 3 Internal microphone Records sound 4 Optical drive Reads and writes select models only to an optical disc 5 USB 2 0 p...

Page 34: ...2 Produce sound 8 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced USB power performance NOTE For details about different types of USB ports see Using a USB device on page 51 9 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 10 External monitor port Connects an exter...

Page 35: ...adphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen select the HP Support Assistant app select My computer and then select User guides Connecting a microphone To record audio connect a microphone to the microphone jack on the computer For best results when recording speak directly into the mi...

Page 36: ... connect a high definition monitor or TV IMPORTANT Be sure that the external device is connected to the correct port on the computer using the correct cable Check the device manufacturer s instructions Connecting a VGA monitor or projector To see the computer screen image on an external VGA monitor or projected for a presentation connect a monitor or projector to the computer s VGA port To connect...

Page 37: ...to the HDMI port on the computer 2 Connect the other end of the cable to the high definition TV or monitor 3 Press f4 to alternate the computer screen image between 4 display states PC screen only View the screen image on the computer only Duplicate View the screen image simultaneously on both the computer and external device Extend View the screen image extended across both the computer and exter...

Page 38: ...ault and then click OK To return the audio stream to the computer speakers 1 From the Windows desktop right click the Speakers icon in the notification area at the far right of the taskbar and then click Playback devices 2 On the Playback tab click Speakers and Headphones 3 Click Set Default and then click OK Managing your audio and video files CyberLink PowerDVD helps you manage and edit your pho...

Page 39: ... be used on your computer TouchPad NOTE An external USB mouse purchased separately can be connected to one of the USB ports on the computer Review the Windows 8 Basics guide included with your computer The guide provides information on common tasks using the TouchPad and the keyboard Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks 29 ...

Page 40: ... Select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse Turning the TouchPad off or on To turn the TouchPad off or on quickly double tap the TouchPad on off button The TouchPad light is off when the TouchPad is on The TouchPad supports a variety of gestures that let your fingers scroll swipe pinch and rotate to manipulate items on the screen 30 Chapter 5 Na...

Page 41: ...and Sound 2 Select Synaptics ClickPad 3 Click a gesture to activate the demonstration To turn a gesture off or on 1 From the Synaptics ClickPad screen select or clear the check box next to the gesture that you want to turn on or off 2 Click Apply and then click OK Tapping To make an on screen selection use the tap function on the TouchPad Point to an item on the screen and then tap one finger on t...

Page 42: ...r right Pinching stretching Pinching and stretching allow you to zoom in or out on images or text Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart 32 Chapter 5 Navigating using touch gestures pointing devices and the keyboard ...

Page 43: ... clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock NOTE Rotate is intended for specific apps where you can manipulate an object or image Rotate may not be functional for all apps 2 finger click select models only 2 finger click allows you to make menu selections for an object on the screen Place two fingers on the TouchPad zone and press down to open the options menu ...

Page 44: ...n up down left or right Edge swipes Edge swipes allow you to perform tasks such as changing settings and finding or using apps Right edge swipe The right edge swipe reveals the charms which let you search share start apps access devices or change settings Swipe your finger gently from the right edge to reveal the charms 34 Chapter 5 Navigating using touch gestures pointing devices and the keyboard...

Page 45: ...e gesture varies depending on the app Swipe your finger gently from the top edge to reveal available apps Left edge swipe The left edge swipe accesses your recently opened apps so that you can switch between them quickly Swipe your finger gently from the left edge of the TouchPad to switch between them quickly Using TouchPad gestures 35 ...

Page 46: ...IOS and then follow the instructions at the bottom of the screen To activate the assigned function after you have disabled the action key feature you must press the fn key in combination with the appropriate action key CAUTION Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly Icon Key Description f1 Opens Help and Support which provides t...

Page 47: ...ossible Using Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides shortcuts to perform actions quickly Press the Windows key in combination with the appropriate key to perform the action Shortcut key Key Description Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the key again returns you to the previous screen c Reveals the charms d Opens the Windo...

Page 48: ...press the fn key and then briefly press the second key of the combination Function Hot key Description Reveals system information fn esc Reveals information about system hardware components and the system BIOS version number 38 Chapter 5 Navigating using touch gestures pointing devices and the keyboard ...

Page 49: ...nly running on battery power and an AC power source is not available to charge the battery it is important to monitor and conserve the battery charge Your computer supports power plans to manage how your computer uses and conserves power so that you can balance computer performance with power conservation 39 ...

Page 50: ...ogy select models only For select models the Intel Rapid Start Technology RST feature is enabled by default Rapid Start Technology allows your computer to resume quickly from inactivity Rapid Start Technology manages your power saving options as follows Sleep Rapid Start Technology allows you to select the Sleep state To exit from Sleep press any key activate the TouchPad or press the power button...

Page 51: ...fly press the power button The power lights turn on and your work returns to the screen where you stopped working NOTE If you have set a password to be required on wakeup you must enter your Windows password before your work will return to the screen Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps 1 ...

Page 52: ...n the Windows desktop point over the power meter icon To use Power Options or to change the power plan click the power meter icon and select an item from the list From the Start screen you can also type power select Settings and then select Power Options Different power meter icons indicate whether the computer is running on battery or external power The icon also reveals a message if the battery ...

Page 53: ...ergy consumption on capable hardware Power saver Saves power by reducing system performance and screen brightness where possible High performance Favors performance but may use more energy Your battery will not last as long between charges using this power plan Click Show additional plans to select this power plan You can also create your own power plan and customize it to how you use the computer...

Page 54: ...attery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a user replaceable battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery 1 Slide the battery lock latch 1 and then slide th...

Page 55: ...s The battery light select models only indicates a low or critical battery level or The power meter icon on the Windows desktop shows a low or critical battery notification NOTE For additional information about the power meter see Using the power meter and power settings on page 42 The computer takes the following actions for a critical battery level If Hibernation is disabled and the computer is ...

Page 56: ...ng the power button Storing a user replaceable battery CAUTION To reduce the risk of damage to a battery do not expose it to high temperatures for extended periods of time If a computer will be unused and unplugged from external power for more than 2 weeks remove the battery and store it separately in a cool dry place to prolong the battery charge A stored battery should be checked every 6 months ...

Page 57: ...not use battery power when the computer is connected to AC external power with an approved AC adapter or an optional docking expansion device WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Connect the computer to external AC power under any of the following conditions ...

Page 58: ...the computer and then plug it into an AC outlet 4 Turn on the computer If the power lights turn on the AC adapter is working properly If the power lights remain off check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to make sure the connections are secure If the connections are secure and the power lights remain off the AC adapter is no...

Page 59: ...olSense off or on follow these steps From the Start screen type cool select Settings and then select HP CoolSense Refreshing your software content with Intel Smart Connect Technology select models only When the computer is in the Sleep state Intel Smart Connect Technology periodically causes the computer to exit Sleep Smart Connect then updates the content for certain open applications As a result...

Page 60: ...omputer with the power button the recommended procedure is to use the Windows Shut down command NOTE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button 1 Save your work and close all open programs 2 From the Start screen point to the upper right or lower right corner of the screen to reve...

Page 61: ...ers have their own power source Some devices come with software that must be installed NOTE For information about connecting external wireless devices see Connecting to a network on page 17 NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions Using a USB device Most computers have more than one USB port because thi...

Page 62: ...ght of the taskbar letting you know that the device is recognized by the computer Removing a USB device CAUTION To reduce the risk of damage to a USB connector do not pull on the cable to remove the USB device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 Save your information and close all programs associa...

Page 63: ...vice has been detected To remove a digital storage card CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the digital card 1 Save your information and close all programs associated with the digital card 2 From the Windows desktop click the remove hardware icon in the notification area at the far right of the taskbar and then follow th...

Page 64: ...n many times to the CD Information on the CD can be erased DVD A digital video disc is a high capacity optical disc It can store more information than a CD A double sided DVD can store up to 17 GB The following DVD formats are available DVD Recordable DVD R or DVD R which allows the computer to read information and to record information one time on the DVD After the information is recorded on the ...

Page 65: ...old the disc by the edges to avoid touching the flat surfaces and position the disc label side up over the tray spindle NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the disc tray NOTE After you insert a disc a short pause is normal If you have not selecte...

Page 66: ...disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case When the disc tray fails to open normally 1 Insert the end of a paper clip 1 into the release access in the front bezel of the drive 2 Press in gently on the paper clip until the tray is released and t...

Page 67: ...an exchange software and data with each other NOTE When a disc like a DVD movie or game is copy protected it cannot be shared To share folders or libraries on the same network 1 From the Windows desktop open File Explorer 2 Click the Share tab on the Libraries window and then click Specific people 3 Type a name in the File Sharing box and then click Add 4 Click Share and then follow the on screen ...

Page 68: ...t the far right of the taskbar 2 Select Open Network and Sharing Center 3 Under View your active networks select an active network 4 Select Change advanced sharing settings to set sharing options for privacy network discovery file and printer sharing or other network options 58 Chapter 7 Managing and sharing information ...

Page 69: ...des information about updating your programs and drivers instructions for cleaning your computer and tips for traveling with your computer Improving performance Everyone wants a fast computer and by performing regular maintenance tasks using tools such as Disk Defragmenter and Disk Cleanup you can drastically improve the performance of your computer Also as your computer gets older you might consi...

Page 70: ... must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package FRAGILE Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives Re...

Page 71: ...r If you are unsure whether the computer is off in the Sleep state or in Hibernation turn the computer on and then shut it down through the operating system 1 Save your work and shut down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord from the AC outlet 4 Turn the computer upside down on a flat surface 5 Remove the battery from the computer see Rem...

Page 72: ...rts are not covered by HP 3D DriveGuard For more information see the HP 3D DriveGuard software Help Using Disk Defragmenter As you use your computer over time the files on the hard drive become fragmented A fragmented drive means data on your drive is not contiguous sequential and because of this the hard drive works harder to locate files thus slowing down the computer Disk Defragmenter consolida...

Page 73: ...ter is like your physical work area The hard drive is the filing cabinet where you store your work and the memory is the desk where you work When your memory isn t big enough to hold all your work easily like a desk overflowing with work your productivity slows down A great solution to improve performance is to expand the amount of memory you have in your computer The computer has two memory modul...

Page 74: ... work and shut down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord from the AC outlet 4 Turn the computer upside down on a flat surface 5 Remove the battery from the computer see Removing a user replaceable battery on page 44 6 Remove the memory module service door from the computer a Loosen the service door screw 1 b Lift up to remove the door 2 7...

Page 75: ...dule hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module into the memory module slot 2 until it is seated c Gently press the memory module 3 down applying pressur...

Page 76: ...9 Replace the service door 10 Replace the battery 11 Turn the computer right side up and then reconnect external power and external devices 12 Turn on the computer 66 Chapter 8 Maintaining your computer ...

Page 77: ...damage the surface of the computer Cleaning the display sides and cover Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Allow the display to dry before closing the computer cover Use a pre moistened germicidal wipe to clean the sides and cover Fibrous materials such as paper towels can scratch the computer NOTE When cleaning the cover of the comput...

Page 78: ...ht listen for the in flight announcement that tells you when you are allowed to use your computer In flight computer use is at the discretion of the airline If you are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE If the computer has a wireless device installed the use of these devices may be restricted in some environments Such restrictions may a...

Page 79: ...d other types of malicious code IMPORTANT Some security features listed in this chapter may not be available on your computer Computer risk Security feature Unauthorized use of the computer Power on password Computer viruses Antivirus software Unauthorized access to data Firewall software Unauthorized access to Setup Utility BIOS settings and other system identification information Administrator p...

Page 80: ...rd and store it in a secure place away from the computer Do not store passwords in a file on the computer When creating passwords follow requirements set by the program Change your passwords at least every three months An ideal password is long and has letters punctuation symbols and numbers Before you send your computer for service back up your files delete confidential files and then remove all ...

Page 81: ...u must enter the administrator password to access Setup Utility BIOS Power on password Must be entered each time you turn on or restart the computer If you forget your power on password you cannot turn on or restart the computer NOTE The administrator password can be used in place of the power on password NOTE A power on password is not revealed as it is set entered changed or deleted To set chang...

Page 82: ...ses from the Start screen type h and then select Help and Support Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be software you install on your computer and or network or it can be a combination of both hardware and software There are two types of firewalls to consider Host based firewalls Software that protects only the compute...

Page 83: ...functionality of the software Securing your wireless network When you set up your wireless network always enable security features For more information see Protecting your WLAN on page 20 Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or ha...

Page 84: ...security cable lock into the security cable slot on the computer 3 and then lock the security cable lock with the key 4 Remove the key and keep it in a safe place 74 Chapter 9 Securing your computer and information ...

Page 85: ...BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those cu...

Page 86: ...o locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your comput...

Page 87: ...ware is functioning properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc Using System Diagnostics 77 ...

Page 88: ... even back to the original factory state all with simple steps This chapter provides information about the following processes Creating recovery media and backups Restoring and recovering your system NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and then select Help an...

Page 89: ...Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for...

Page 90: ... drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com co...

Page 91: ...nformation settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 82 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings a...

Page 92: ... and then select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and then follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this sect...

Page 93: ...ou need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must b...

Page 94: ...very USB flash drive you created into a USB port on your computer and then restart the computer NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 84 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer b...

Page 95: ...d reinstall Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 80 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and ...

Page 96: ...wered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Operating voltage and current varies by platform Input power Rating Operating voltage and current 19 5 V dc 4 62 A 90 W DC plug of external HP power supply NOTE This product is designed for IT power systems in Norway with...

Page 97: ... 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Operating environment 87 ...

Page 98: ...instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted ...

Page 99: ...oot order changing HP Recovery Manager 84 bottom 16 buttons left TouchPad 10 power 12 right TouchPad 10 C cables USB 52 caps lock light identifying 12 caring for your computer 67 checking audio functions 25 cleaning your computer 67 components bottom 14 display 9 front 8 left side 7 right side 5 top 10 computer reset 82 computer traveling 46 configuring audio for HDMI 28 connecting to a WLAN 20 co...

Page 100: ...gmenter 62 memory module identifying 15 inserting 65 removing 64 replacing 63 memory module service door removing 64 microphone jack identifying 5 microphone connecting 25 minimized image creating 83 minimized image recovery 83 mouse external setting preferences 30 mute light identifying 11 N network jack identifying 7 O operating environment 87 optical disc inserting 55 removing 55 optical drive ...

Page 101: ... zone identifying 10 traveling with the computer 16 46 68 tray load optical drive 55 turning off the computer 50 U unresponsive system 50 USB 2 0 port identifying 23 USB 2 0 ports identifying 5 USB 3 0 ports identifying 7 24 USB cable connecting 52 USB devices connecting 52 description 51 removing 52 USB hubs 51 using external AC power 47 using passwords 70 V vents identifying 7 14 VGA port connec...

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