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All of our computers go through a comprehensive quality test to ensure the computer is working
correctly before it leaves our factory. In addition, we have placed a security seal on your computer to
indicate that it has not been tampered with since it left our factory.
We know that expanding and upgrading are key benefits for all customers. We are proud to make
this a key differentiator for our computers and understand that you may wish to upgrade your
computer to meet your specific needs.
Any hardware upgrades that you intend to do should only be done after you have completely set up
your new computer. Refer to the setup poster included with your system for help with setting up. If you
have any problems setting up your system and turning it on, immediately contact the HP Customer
Care Center listed earlier in this
Limited Warranty and Support Guide
, and a HP Customer
Representative will assist you. This must be done first before attempting to upgrade your system.
By breaking the security seal on the back of the computer, you are confirming that the computer was
working properly before you attempted to upgrade your system. Once the security seal has been
broken, your computer is then, to the extent allowed by local law, covered under the terms and
conditions listed in the “Hardware Limited Warranty” section.
Thank you for choosing this computer. We hope you enjoy discovering the exciting things you can do
with it!
Customer Support
Easy to reach. Easy to use. Award-winning HP Customer Support is our promise to help you get the
most from your computer. Whether with tools located on your computer, from information on the
Web, by phone, or through your local retailer, you’ll find what you need.
Problems? HP Will Help
Your new computer is built to work right now — and for many years to come. But it is a complex,
powerful machine, and sometimes things go wrong. If that happens to your computer, HP is ready
to help.
Getting Started
Follow the setup poster and the
Getting Started
guide for help with setting up and using your
computer.
See What You Can Do
There’s lots of helpful information included with your computer. First look at Help on your Windows
®
desktop (to access it, click
Start
, then click
Help and Support
). It contains more detailed help and
will give you suggestions on how to fix the problem.
Within the Help and Support Center, you can get the latest news from HP about your computer. Be
sure to also check the updates from HP that are sent to your desktop from time to time.
Next, try a little surfing! The HP Web site has updated software, tips and tricks, answers for common
problems, and other information. Go to the Support Web site listed earlier in this document and
search for your computer model.
Call HP Customer Care Center
Finally, if these steps don’t help, you can reach a real, knowledgeable person by calling the HP
Customer Care Center in your area. Phone assistance to get you up and running is covered for thirty
(30) days from the time you purchased your computer. After thirty (30) days, there may be a charge,
but the helpful support is still available.