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7

Troubleshooting

The following sections describe several common issues and resolutions.

30

Chapter 7 Troubleshooting

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Summary of Contents for Pavilion DV6T

Page 1: ...Multimedia User Guide ...

Page 2: ...orth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition February 2009 First Edition December 2008 Document Part Number 505493 002 Product notice This user guide describes features that are common to m...

Page 3: ...r preinstalled multimedia software 10 Installing multimedia software from a disc 11 3 Audio Connecting external audio devices 13 Checking your audio functions 14 4 Video Connecting an external monitor or projector 16 Connecting an HDMI device 17 Configuring the audio using HDMI 17 Determining the type of graphics card installed in your computer 17 Setting HDMI as the default audio playback device ...

Page 4: ... or BD 31 The computer does not detect the optical drive 32 A disc does not play 33 A disc does not play automatically 34 A movie stops skips or plays erratically 35 A movie is not visible on an external display 36 The process of burning a disc does not begin or it stops before completion 37 A DVD or BD playing in Windows Media Player produces no sound or display 37 A device driver must be reinsta...

Page 5: ...ng to music Integrated microphone for recording your own audio Integrated webcam that allows you to capture and share video Preinstalled multimedia software that allows you to play and manage your music movies and pictures Multimedia buttons and hotkeys that provide fast access to multimedia tasks NOTE Your computer may not include all of the components listed The following sections explain how to...

Page 6: ...ks 2 Produce sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the headphone jack the computer speakers ...

Page 7: ... the left to decrease volume and to the right to increase volume You can also tap the minus sign on the scroll zone to decrease volume or tap the plus sign on the scroll zone to increase volume 8 Volume mute button Mutes and restores speaker sound Identifying your multimedia components 3 ...

Page 8: ...ws volume control a Click the Volume icon in the notification area at the far right of the taskbar b Increase or decrease the volume by moving the slider up or down Click the Mute icon to mute the volume or a Right click the Volume icon in the notification area and then click Open Volume Mixer b In the Master Volume column increase or decrease the volume by moving the Volume slider up or down You ...

Page 9: ...Volume can also be adjusted within some programs Adjusting the volume 5 ...

Page 10: ... media activity buttons when a disc is inserted in the optical drive Previous rewind button 1 Play pause button 2 Next fast forward button 3 Stop button 4 Previous rewind button Disc status Button Function Playing Previous rewind button Plays a previous track or chapter Playing fn previous rewind button Rewinds the playback Play pause button Disc status Button Function Not playing Play pause butto...

Page 11: ...dia activity hotkey is a combination of the fn key 1 and a function key 2 When an audio CD or a DVD is not playing press fn f9 3 to play the disc When an audio CD or a DVD is playing use the following hotkeys To pause or resume playing the disc press fn f9 3 To stop the disc press fn f10 4 To play the previous track of an audio CD or the previous chapter of a DVD press fn f11 5 To play the next tr...

Page 12: ... includes preinstalled multimedia software that allows you to play music watch movies and view pictures The following sections provide details about HP MediaSmart and other preinstalled multimedia software 8 Chapter 2 Multimedia software ...

Page 13: ...h an Internet connection play classic oldies choose from a range of TV shows and channels and watch the HP TV channel streamed in full screen Playlist upload support Upload your photos to Internet photo albums such as Snapfish Upload your home videos directly to YouTube Upload videos you created with the webcam to the Internet Pandora Internet radio North America only Listen to music selected just...

Page 14: ...ultimedia software Select Start All Programs and then open the multimedia program you want to use For example if you want to use Windows Media Player to play an audio CD click Windows Media Player NOTE Some programs may be located in subfolders 10 Chapter 2 Multimedia software ...

Page 15: ...en the installation wizard opens follow the on screen instructions 3 Restart the computer if you are prompted to do so NOTE For details about using software included with the computer refer to the software manufacturer s instructions which may be provided with the software on disc or on the manufacturer s Web site Installing multimedia software from a disc 11 ...

Page 16: ...kers Record sound using the internal microphone or connect an external microphone Download music from the Internet Create multimedia presentations using audio and images Transmit sound and images with instant messaging programs Stream radio programs select models only or receive FM radio signals Create or burn audio CDs 12 Chapter 3 Audio ...

Page 17: ...a microphone refer to the information provided with the device For best results remember the following tips Be sure that the device cable is securely connected to the correct jack on your computer Cable connectors are normally color coded to match the corresponding jacks on the computer Be sure to install any drivers required by the external device NOTE A driver is a required program that acts lik...

Page 18: ... To check the record functions of the computer follow these steps 1 Select Start All Programs Accessories Sound Recorder 2 Click Start Recording and speak into the microphone Save the file to your desktop 3 Open Windows Media Player or MediaSmart and play back the sound NOTE For best results when recording speak directly into the microphone and record sound in a setting free of background noise To...

Page 19: ...ables you to use a variety of video features Watch movies Play games over the Internet Edit pictures and video to create presentations Connect external video devices Watch TV including high definition TV select models only 15 ...

Page 20: ...ctor to the computer To connect a display device connect the device cable to the external monitor port NOTE If a properly connected external display device does not display an image press fn f4 to transfer the image to the device Repeatedly pressing fn f4 alternates the screen image between the computer display and the device 16 Chapter 4 Video ...

Page 21: ...MI port on the computer 2 Connect the other end of the cable to the video device according to the device manufacturer s instructions 3 Press fn f4 on the computer to switch the image between the display devices connected to the computer Configuring the audio using HDMI For best results connect an audio or video device such as a high definition TV to the HDMI port on your computer and use MediaSmar...

Page 22: ...ck device 1 Select Start Control Panel Hardware and Sound Sound icon 2 Click the Playback tab click Digital Output Device HDMI and then click Set Default 3 Click OK 4 Start MediaSmart or restart it if it is already running 18 Chapter 4 Video ...

Page 23: ...e such as Internet streaming may not be available in all regions and may also require additional hardware or services such as a high speed Internet connection MediaSmart TV mode supports the following options Slingbox Plays current TV broadcasts from your home TV EPG Displays the EPG electronic program guide Live TV Plays live TV broadcasts Recorded TV Displays programs recorded from the TV Schedu...

Page 24: ...rive Select Start Computer You will see a list of all the devices installed on your computer including your optical drive You may have one of the following types of drives DVD ROM Drive DVD RW R and CD RW Combo Drive DVD RW R and CD RW Combo Drive with Double Layer DL support LightScribe DVD RW R and CD RW Combo drive with Double Layer DL support Blu ray Disc ROM Drive with SuperMulti DVD RW Doubl...

Page 25: ...le Optical drive type Write to CD RW Write to DVD RW R Write to DVD R DL Write label to LightScribe CD or DVD RW R DVD RW R and CD RW Combo Drive Yes Yes No No DVD RW R and CD RW Combo Drive with DL support Yes Yes Yes No LightScribe DVD RW R and CD RW Combo Drive with DL support Yes Yes Yes Yes Blu ray Disc ROM Drive with SuperMulti DVD RW Double Layer DL support Yes Yes Yes No Blu ray Disc ROM D...

Page 26: ...data is recorded it cannot be erased or written over CD RW discs Use a CD RW disc a rewritable version of a CD to store large projects that must be updated frequently Typical uses include the following Developing and maintaining large documents and project files Transporting work files Making weekly backups of hard drive files Updating photos video audio and data continuously DVD R discs Use blank...

Page 27: ... of a single layer DVD at 4 7 GB A dual layer Blu ray Disc can store 50 GB almost 6 times the storage capacity of a dual layer DVD at 8 5 GB NOTE Because Blu ray is a new format containing new technologies certain disc digital connection compatibility and or performance issues may arise and do not constitute defects in the product Flawless playback on all systems is not guaranteed Selecting the ri...

Page 28: ...to place 6 Close the disc tray 7 If you have not yet configured AutoPlay the AutoPlay dialog box opens and asks how you want to use the media content Choose MediaSmart or Windows Media Player both preinstalled on your computer NOTE After you insert a disc a short pause is normal If Sleep or Hibernation is initiated during playback of a disc you may experience the following behaviors Your playback ...

Page 29: ...y spindle NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the disc tray 7 Launch the DVD playback feature in MediaSmart by pressing the DVD button on the control panel NOTE To watch a high definition movie you must use MediaSmart software To watch standard f...

Page 30: ...aining is displayed on the DVD Region tab To change settings through the operating system 1 Select Start Computer System properties 2 In the left pane click Device Manager NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing applications running utilities or changing Windows ...

Page 31: ...ng an MP3 disc is the same as the process for creating a data file MP3 files can be played only on MP3 players or on computers with MP3 software installed To burn a CD or DVD follow these steps 1 Download or copy the source files into a folder on your hard drive 2 Insert a blank CD or DVD into the optical drive 3 Select Start All Programs and then select the name of the software you want to use NO...

Page 32: ...2 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case 28 Chapter 5 Optical drive ...

Page 33: ... type MediaSmart in the Search box For optimum performance observe the following guidelines while using the webcam If you are having trouble viewing or sending multimedia files to someone on another LAN or outside your network firewall temporarily disable the firewall perform the task you want to perform and then reenable the firewall To permanently resolve the problem reconfigure the firewall as ...

Page 34: ...7 Troubleshooting The following sections describe several common issues and resolutions 30 Chapter 7 Troubleshooting ...

Page 35: ...then pull out the tray 2 until it stops 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and place the disc in a protective case The optical disc tray does not open f...

Page 36: ...rive 2 Click Start and type device manager in the Start Search box As you type search results are listed in the pane above the box 3 In the results pane click Device Manager If prompted by User Account Control click Continue 4 In the Device Manager window click the plus sign next to DVD CD ROM drives unless a minus sign is already showing Look for an optical drive listing If the drive is not liste...

Page 37: ...the following ways Playback may resume or The playback window in the multimedia program may close To return to playing the disc click the Play button in your multimedia program to restart the disc In rare cases you may need to exit the program and then restart it Increase system resources Turn off external devices such as printers and scanners and unplug external cameras and portable handheld devi...

Page 38: ...l Panel Play CDs or other media automatically 2 Confirm that the Use AutoPlay for all media and devices check box is selected 3 Click Save A CD DVD or BD should now start automatically when it is inserted into the optical drive 34 Chapter 7 Troubleshooting ...

Page 39: ...wing suggestions Log off the Internet Change the color properties of the desktop 1 Right click on a blank area of the computer desktop and select Personalize Display Settings 2 Set Colors to Medium 16 bit if this setting is not already selected Disconnect external devices such as a printer scanner camera or handheld device A movie stops skips or plays erratically 35 ...

Page 40: ... the external display primary a Right click on a blank area of the computer desktop and select Personalize Display Settings b Specify a primary display and a secondary display NOTE When using both displays the movie image will not appear on any display designated as the secondary display To get information about a multimedia question not covered in this guide go to Start Help and Support 36 Chapte...

Page 41: ...ptical drive 2 Click Start and type device manager in the Start Search box As you type search results are listed in the pane above the box 3 In the results pane click Device Manager If prompted by User Account Control click Continue 4 In Device Manager click the plus sign next to the type of driver you want to uninstall and reinstall for example DVD CD ROMs Modems and so on unless the minus sign i...

Page 42: ... If prompted by User Account Control click Continue 5 Click Change settings and select a time for Microsoft Update to check for updates to the Windows operating system and other Microsoft products 6 If prompted to do so restart your computer Obtaining the latest HP device drivers Follow either of the following procedures to obtain HP device drivers To use the HP Update Utility 1 Select Start All P...

Page 43: ... headphones 2 high definition devices connecting 17 I internal microphone identifying 2 issues resolving 30 J jacks audio in microphone 2 audio out headphone 2 M media activity buttons 6 media activity hotkeys 7 MediaSmart starting 9 MediaSmart software 9 microphone internal 2 monitor connecting 16 movie watching 25 multimedia components identifying 2 multimedia software 8 10 multimedia software i...

Page 44: ...9 V video features 15 volume mute button 4 volume mute button identifying 3 volume scroll zone 4 volume scroll zone identifying 3 volume adjusting 4 W watching TV 19 webcam 2 webcam light 2 webcam using 29 40 Index ...

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