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HP Pavilion 15-bc200 Maintenance And Service Manual Download Page 14

 

 

Description

●

Amber: The AC adapter is connected and the battery is 
charging.

●

Off: The battery is not charging.

Left side

 

Description

(1)

Security cable slot

Attaches an optional security cable to the computer.

NOTE:

The security cable is designed to act as a deterrent, 

but it may not prevent the computer from being mishandled or 
stolen.

(2)

USB 2.0 port

Connects an optional USB device, such as a keyboard, mouse, 
external drive, printer, scanner or USB hub.

(3)

USB 3.0 port

Connects an optional USB device, such as a keyboard, mouse, 
external drive, printer, scanner or USB hub.

(4)

Audio-out (headphone)/Audio-in (microphone) 
combo jack

Connects optional powered stereo speakers, headphones, 
earbuds, a headset, or a television audio cable. Also connects 
an optional headset microphone. This jack does not support 
optional standalone microphones.

WARNING!

To reduce the risk of personal injury, adjust the 

volume before putting on headphones, earbuds, or a headset. 
For additional safety information, refer to the Regulatory, 
Safety, and Environmental Notices.

To access this guide:

▲

Select the Start button, select All apps, select HP Help 
and Support, and then select HP Documentation.

NOTE:

When a device is connected to the jack, the computer 

speakers are disabled.

6

Chapter 2   External component identification

Summary of Contents for Pavilion 15-bc200

Page 1: ...HP Pavilion Notebook PC Model 15 bc200 15 bc299 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...bes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details The information contained herein is subject to change witho...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...Display assembly subcomponents 19 Miscellaneous parts 20 4 Removal and replacement procedures preliminary requirements 22 Tools required 22 Service considerations 22 Plastic parts 22 Cables and connectors 23 Drive handling 23 Grounding guidelines 24 Electrostatic discharge damage 24 Packaging and transporting guidelines 25 Workstation guidelines 25 Equipment guidelines 26 5 Removal and replacement...

Page 6: ...Backing up restoring and recovering 71 Creating recovery media and backups 71 Creating HP Recovery media select products only 71 Using Windows tools 72 Restore and recovery 73 Recovering using HP Recovery Manager 73 What you need to know before you get started 73 Using the HP Recovery partition select products only 74 Using HP Recovery media to recover 74 Changing the computer boot order 75 Removi...

Page 7: ...9 Power cord set requirements 80 Requirements for all countries 80 Requirements for specific countries and regions 80 10 Recycling 82 Index 83 vii ...

Page 8: ...viii ...

Page 9: ...256Mx32 GDDR5 x 4 PCs 1 5V 7Gbps Support HD Decode DX12 and HDMI Support Optimus Support GPS GPU Performance Scaling Panel 16 9 Ultra Wide Aspect Ratio 15 6 FHD WLED AntiGlare 1920x1080 slim flat 3 2mm UWVA eDP 15 6 FHD WLED AntiGlare 1920x1080 slim flat 3 2mm UWVA eDP Touch solution with flush glass multitouch enabled Memory Two SODIMM slots customer non accessible non upgradeable DDR4 2400 Dual ...

Page 10: ...Boost Dual Speakers Ethernet Integrated 10 100 1000 NIC Wireless Integrated Wireless options with dual antennas M 2 PCIe Intel Dual Band Wireless AC 7265 802 11 ac 2x2 WiFi BT 4 2 Combo Adapter non vPRO Intel WiDi support Compatible with Miracast certified devices External media cards HP Multi Format Digital Media Card Reader Support SD SDHC SDXC Push Push Insertion Removal Internal card expansion...

Page 11: ...mAh Battery life enhancement Supports battery fast charge AC Adapters 150 W 1M length power cord Mechanical Requirements Chassis Buttons Power LED indicators Security TPM 2 0 Kensington Security Lock Operating system Preinstalled Windows 10 Windows 10 Pro For Developed Market ML Windows 10 Home ML Windows 10 Home High End ML For Emerging Market EM SL Windows 10 Home EM SL Windows 10 Home High End ...

Page 12: ...Category Description Raw Panel Replacement 4 Chapter 1 Product description ...

Page 13: ...veGuard has temporarily parked the hard drive select products only 3 USB 3 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 4 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 5 RJ 45 network jack...

Page 14: ...rinter scanner or USB hub 4 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For ...

Page 15: ... Camera On select products type Intel RealSense in the taskbar search box to explore additional features demos and apps 4 WLAN antennas Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regul...

Page 16: ...inger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 8 Chapter 2 External component identification ...

Page 17: ...uter shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on Top 9 ...

Page 18: ...bernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and then select Power and sleep ...

Page 19: ...al numeric keypad Using the action keys An action key performs an assigned function The icon on each action key illustrates the function for that key To use an action key press and hold the key Icon Description Decreases the screen brightness incrementally as long as you hold down the key Increases the screen brightness incrementally as long as you hold down the key Switches the screen image betwe...

Page 20: ...ay Disc BD Starts pauses or resumes playback of an audio CD a DVD or a BD Plays the next track of an audio CD or the next section of a DVD or a BD Turns the airplane mode and wireless feature on or off NOTE The airplane mode key is also referred to as the wireless button NOTE A wireless network must be set up before a wireless connection is possible Bottom Description Vents 2 Enable airflow to coo...

Page 21: ...Description NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 13 ...

Page 22: ... internal fan to cycle on and off during routine operation Locating system information Important system information is located on the bottom edge of the tablet or on the keyboard base You may need the information when travelling internationally or when you contact support 1 Warranty period 2 Serial number 3 Product number 4 Model number 14 Chapter 2 External component identification ...

Page 23: ...e fn esc key combination to display the System Information screen which provides the product name and serial number of your computer as well as information about the memory processor BIOS and keyboard Locating system information 15 ...

Page 24: ... for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Locating system information on page 14 for details 16 Chapter 3 Illustrated parts catalog ...

Page 25: ...yboard see TouchPad on page 58 for a detailed list of country codes 3 TouchPad included with top cover see TouchPad on page 58 for a detailed list of country codes 4 Speaker Kit 858976 001 5 USB board cable 856729 001 6 RTC battery 741976 001 7 Power connector includes cable 858021 001 Computer major components 17 ...

Page 26: ... ASSY SODIMM 2GB 2400MHz 1 2v DDR4 864271 855 12 WLAN module11AC 7265NV M 2 D0 MOW 793840 005 13 Heat sink for CPU and graphics 725625 001 14 Heat sink for products with discrete graphics For products with discrete graphics 950M 960M 965M 856668 001 For products with discrete graphics GTX1050 920563 001 15 USB board 858975 001 16 Hard drive 1 TB 7200 RPM SATA RAW 9 5mm 766644 005 2 TB 5400 RPM SAT...

Page 27: ...n touch screens 856725 001 For non touch 3D screens 856726 001 2 Webcam GNRC WC 1p NM U3 1080p Intel 3D 781624 005 GNRC WC 1p DM U2 Mjpeg 720p VDH2 PA 833962 011 GNRC WC 1p DM U2 Mjpeg 720p VDH SF 846006 003 3D Webcam cable 859445 001 3 Raw panel Display assembly subcomponents 19 ...

Page 28: ...ducts with a 3D non touch screen 856736 001 Full high definition display cable for products with a touch screen 856737 001 High definition display cable for products with a touch screen 856738 001 9 Back cover In Natural Silver finish with antenna for non touch screen 856713 001 In Modern Gold finish with antenna for non touch screen 856714 001 In Natural Silver finish with antenna for non touch 3...

Page 29: ... use in Denmark 213353 008 For use in Switzerland 213354 008 For use in Australia 213356 008 For use in South Korea 267836 008 For use in Thailand 285096 006 For use in the People s Republic of China 286497 008 OPT 917 3 COND 1 0 M LG ROHS 361240 002 For use in Taiwan 393313 003 For use in Israel 398063 003 For use in India 404827 003 Screw Kit 856752 001 Miscellaneous parts 21 ...

Page 30: ...ing sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plasti...

Page 31: ...utions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing an optical drive be sure that a disc is not in...

Page 32: ...components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humi...

Page 33: ...to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use condu...

Page 34: ...tor and ground To be effective the conductive equipment must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipa...

Page 35: ...For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions There are as many as 61 screws that must be removed replaced and or loosened when servicing the parts described in this chapter Make special note of each screw size and location during removal and replacement Base enclosure ...

Page 36: ...screws 2 and 3 3 Slide a nylon flake tool around the edge of the base enclosure to loosen it 1 taking care not to damage the internal clips and then remove the base enclosure 2 28 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 37: ...ces connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the base enclosure Remove the display assembly 1 Remove 3 Phillips 2 5x6 0 screws from the left hinge and 3 Phillips screws 2 5x6 0 from the right hinge bracket 1 and then lift the hinge brackets to remove them 2 ...

Page 38: ...ay cable 3 and then release the cable from the routing channels 4 3 Rotate the display assembly 1 and then remove the display assembly from the base enclosure 2 Reverse this procedure to install the display assembly 30 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 39: ...computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the base enclosure see Base enclosure on page 27 and then remove the following components Display assembly see Display assembly on page 29 Remove the hard drive Disconnect th...

Page 40: ...essary to disassemble the hard drive follow these steps Remove the hard drive connector 1 and then remove the side brackets 2 Reverse this procedure to reassemble the hard drive 32 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 41: ...then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Display assembly see Display assembly on page 29 b Hard drive see Hard drive on page 31 Remove the SSD 1 Remove the Phillips M2 0 x 2 5 screw 1 that secures the SSD to the syste...

Page 42: ...rnal devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the base enclosure see Base enclosure on page 27 and then remove the following components a Display assembly see Display assembly on page 29 b Hard drive see Hard drive on page 31 c SSD see SSD M 2 on pag...

Page 43: ...h the components on the memory module To protect a memory module after removal place it in an electrostatic safe container To install a memory module CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module 1 Align the notched edge 1 of the memory module with the tab in the memory module slot Component replacement proc...

Page 44: ...l it is seated 3 Gently press the memory module down 3 applying pressure to both the left and right edges of the memory module until the retention clips snap into place CAUTION To prevent damage to the memory module be sure that you do not bend the memory module 36 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 45: ...ower from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the base enclosure see Base enclosure on page 27 and then remove the following components a Display assembly see Display assembly on page 29 b Hard drive see Hard drive on page 31 c SSD see SSD M 2 on page 33 d Memory see Memory on page 34 Remove the WLAN modul...

Page 46: ...Reverse this procedure to install the WLAN module 38 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 47: ...moving the battery Before removing the battery follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the base enclosure see Base enclosure on page 27 and then remove the following components a ...

Page 48: ...40 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 49: ...2 Remove 4 Phillips 2x5 screws 1 lift the battery 2 and then slide the battery to remove it from the connector 3 To insert the battery reverse the removal procedures Component replacement procedures 41 ...

Page 50: ...adapter from the computer 4 Remove the base enclosure see Base enclosure on page 27 and then remove the following components a Display assembly see Display assembly on page 29 b Hard drive see Hard drive on page 31 c SSD see SSD M 2 on page 33 d Memory see Memory on page 34 e WLAN module see WLAN module on page 37 f Battery see Battery on page 39 Remove the USB board Disconnect the zero insertion ...

Page 51: ... computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the base enclosure see Base enclosure on page 27 and then remove the following components a Display assembly see Display assembly on page 29 b Hard drive see Hard drive on p...

Page 52: ...2 Remove the power button board Remove 1 Phillips screw 1 lift the power button board at an angle 2 and then remove it 3 Reverse this procedure to install the power button board 44 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 53: ...he computer 4 Remove the base enclosure see Base enclosure on page 27 and then remove the following components a Display assembly see Display assembly on page 29 b Hard drive see Hard drive on page 31 c SSD see SSD M 2 on page 33 d Memory see Memory on page 34 e WLAN module see WLAN module on page 37 f Battery see Battery on page 39 g USB see USB board on page 42 h Power button board see Power but...

Page 54: ...ibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the base enclosure see Base enclosure on page 27 and then remove the following components a Display assembly see Display assembly on page 29 b Hard drive see Hard drive...

Page 55: ...e Power button board on page 43 i Fan see Fan on page 45 Remove the heat sink for discrete graphics memory 1 Remove the 6 Phillips M2 0 screws 1 and then carefully lift the heat sink 2 to remove it from the system board Component replacement procedures 47 ...

Page 56: ...Heat sink for CPU and graphics 725625 001 Before removing the heat sink for CPU and graphics follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from t...

Page 57: ...n board see Power button board on page 43 i Fan see Fan on page 45 j Heat sink for discrete graphics see Heat sink for discrete graphics memory on page 46 Remove the heat sink for CPU and graphics 1 Remove the 2 Phillips screws 1 and then remove the heat sink 2 from the system board Component replacement procedures 49 ...

Page 58: ...ents each time the heat sink is removed Replacement thermal material is included with the heat sink and system board spare part kits Thermal paste is used on the system board components 1 and on the heat sink areas 2 that service them Reverse this procedure to install the heat sink for CPU and graphics 50 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 59: ...er 4 Remove the base enclosure see Base enclosure on page 27 and then remove the following components a Display assembly see Display assembly on page 29 b Hard drive see Hard drive on page 31 c SSD see SSD M 2 on page 33 d Memory see Memory on page 34 e WLAN module see WLAN module on page 37 f Battery see Battery on page 39 g USB see USB board on page 42 h Power button board see Power button board...

Page 60: ...2 Lift the left speaker and the right speaker and then remove them 2 Reverse this procedure to install the speakers 52 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 61: ...iscrete memory GTX1050M and a non Windows operating system 914770 001 Intel i7 7700HQ system board with 2GB discrete memory GTX1050M and a Windows operating system 914770 601 Intel i5 7300 system board with 2GB discrete memory GTX1050M and a non Windows operating system 914771 001 Intel i5 7300 system board with 2GB discrete memory GTX1050M and a Windows operating system 914771 601 Intel i7 7700HQ...

Page 62: ... i Fan see Fan on page 45 j Heat sink for discrete graphics see Heat sink for discrete graphics memory on page 46 k Heat sink for CPU and graphics see Heat sink for CPU and graphics on page 48 Remove the system board 1 Disconnect the following zero insertion force ZIF connectors from the system board Wireless antenna cable 1 Speaker cable 2 Keyboard cable 3 Display cable 4 USB board cable 5 TouchP...

Page 63: ...nect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the base enclosure see Base enclosure on page 27 and then remove the following components Remove the base enclosure see Base enclosure on page 27 and then remove the following components i Di...

Page 64: ...em board on page 53 Remove the RTC battery Disconnect the RTC battery 1 and then lift to remove it 2 Reverse this procedure to install the RTC battery Power connector Description Spare part number Power connector DC IN CAL50 8p 4 5mm90W 8P15 SF 808155 010 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the power connector fo...

Page 65: ...ule see WLAN module on page 37 f Battery see Battery on page 39 g USB see USB board on page 42 h Power button board see Power button board on page 43 i Fan see Fan on page 45 j Heat sink for discrete graphics see Heat sink for discrete graphics memory on page 46 k Heat sink for CPU and graphics see Heat sink for CPU and graphics on page 48 l System board see System board on page 53 m RTC battery s...

Page 66: ...ania 271 Turkey 141 Greece 151 Russia 251 United Kingdom 031 Hungary 211 Saudi Arabia 171 United States 001 Iceland DD1 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the TouchPad follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer ...

Page 67: ...e 46 k Heat sink for CPU and graphics see Heat sink for CPU and graphics on page 48 l System board see System board on page 53 m RTC battery see RTC battery on page 55 n Power connector see Power connector on page 56 Remove the TouchPad 1 Remove 3 Phillips 2 0x2 0 screws 1 and then lift the TouchPad board 2 to remove it 2 Disconnect the TouchPad cable 1 3 Remove 3 Phillips 2 0x2 5 screws 2 Compone...

Page 68: ...4 Lift the TouchPad 3 and then remove it 4 Reverse this procedure to install the TouchPad 60 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 69: ...roducts with a non touch screen 856735 001 High definition display cable for products with a 3D non touch screen 856736 001 Full high definition display cable for products with a touch screen 856737 001 High definition display cable for products with a touch screen 856738 001 WLAN antenna cable 856923 001 Back cover In Natural Silver finish with antenna for non touch screen 856713 001 In Modern Go...

Page 70: ...e on page 37 f Battery see Battery on page 39 g USB see USB board on page 42 h Power button board see Power button board on page 43 i Fan see Fan on page 45 j Heat sink for discrete graphics see Heat sink for discrete graphics memory on page 46 k Heat sink for CPU and graphics see Heat sink for CPU and graphics on page 48 l System board see System board on page 53 m RTC battery see RTC battery on ...

Page 71: ...ght edges 2 and then bottom edge 3 and then lift the display bezel 4 to remove it NOTE The webcam can be removed after removing the display bezel see Webcam on page 67 and before removing the display panel 3 Remove 4 Phillips 2 0x2 5 screws from the display panel 1 and then lift the display panel 2 to remove it Component replacement procedures 63 ...

Page 72: ... 4 to remove it 5 Remove 1 Phillips 2 5x6 0 screw from the top of each hinge bracket 1 and 3 Phillips 2 5x6 0 screws from each hinge 2 remove the hinge brackets from the back cover 3 and then lift the hinge brackets 4 to remove them 64 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 73: ...0x2 0 screw from each hinge bracket 1 and then separate the hinge caps from the hinge brackets 7 Remove 1 Phillips 2 0x2 0 screw from each hinge 1 and then lift the hinges 2 to remove them Component replacement procedures 65 ...

Page 74: ... 1 release the WLAN cable from the routing channels 2 and then lift the antennas and cable to remove them 3 Reverse this procedure to install the display assembly 66 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 75: ...ponents a Display assembly see Display assembly on page 29 b Hard drive see Hard drive on page 31 c SSD see SSD M 2 on page 33 d Memory see Memory on page 34 e WLAN module see WLAN module on page 37 f Battery see Battery on page 39 g USB see USB board on page 42 h Power button board see Power button board on page 43 i Fan see Fan on page 45 j Heat sink for discrete graphics see Heat sink for discr...

Page 76: ...Reverse this procedure to install the webcam 68 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 77: ...lowing order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 69 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC...

Page 78: ...let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 70 Chapter 6 Using HP PC Hardware Diagnostics UEFI ...

Page 79: ... the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 71 For information on the recovery options that are available using the recovery media see Using Windows tools on page 72 Us...

Page 80: ...rately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find co...

Page 81: ...o remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 76 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Page 82: ...rking To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boots...

Page 83: ...to the keyboard dock before beginning these steps 1 Insert the HP Recovery media 2 Access BIOS For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f9 or Turn on or restart the tablet and...

Page 84: ...overy partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 71 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select Remove Reco...

Page 85: ... Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within...

Page 86: ...r consumption 2 0 W Viewing angle 65 horizontal 50 vertical typical Hard drive specifications 1 TB 2TB Dimensions Height 9 5 mm 9 5 mm Width 69 85 mm 69 85 mm Weight 102 g max 130 g max Interface type SATA 3 0 SATA 3 0 Transfer rate 600 MB sec 600 MB sec Security ATA 8 security ATA 8 security Seek times typical read including setting Single track 2 ms 2 ms Average 13 0 ms 12 0 ms Maximum 15 0 ms 2...

Page 87: ...ons Internal Storage Supports M 2 SATA 3 SSD 128 GB SATA III Solid state Drive 256 GB SATA III Solid state Drive 256 GB SATA III Solid state Drive NVMe 512 GB SATA III Solid state Drive NVMe For solid state drives GB 1 billion bytes TB 1 trillion bytes Actual formatted capacity is less Up to 16 GB for Windows 7 and up to 30 GB for Windows 8 and 10 of system disk is reserved for system recovery sof...

Page 88: ...st be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 S...

Page 89: ...wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupl...

Page 90: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 82 Chapter 10 Recycling ...

Page 91: ...pare part numbers 17 display panel product description 1 spare part number 61 drive light 5 E esc key identifying 11 Ethernet product description 2 F fan removal 45 spare part number 18 spare part numbers 45 fn key identifying 11 G graphics product description 1 H hard drive product description 1 removal 31 spare part number 18 spare part numbers 31 specifications 78 HDMI port identifying 5 heat s...

Page 92: ...et 2 external media cards 2 graphics 1 hard drive 1 keyboard 3 mechanical requirements 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 2 power requirements 3 processors 1 product name 1 security 3 serviceability 3 wireless 2 product name 1 product name and number computer 14 R raw panel spare part number 19 recover options 73 recovery discs 72 74 HP Recove...

Page 93: ... 42 spare part number 18 spare part numbers 42 USB board cable spare part number 17 USB ports identifying 5 V vents identifying 12 14 W warranty period 14 webcam removal 67 spare part number 19 spare part numbers 67 webcam cable spare part number 19 Windows system restore point 71 72 Windows key identifying 11 Windows tools using 72 wireless product description 2 WLAN antenna spare part number 20 ...

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