Phone assistance to get you up and running is covered for thirty (30) days from the
time you purchased your computer. After thirty (30) days, there may be a charge,
but the helpful support is still available.
Customer support for repairs
If your computer needs to be repaired or to have parts replaced, you have two
choices:
●
You can easily replace many of your computer parts that are considered
consumer replaceable. This is the fastest method of repair, as many times we
can send the part directly to your home or business in a few days.
●
If a repair is necessary, the HP Customer Care Center will make
arrangements to fix your computer.
These services are covered during the warranty period.
There are a few limitations and exclusions to the warranty (as well as some
important details), which are described in the
Hardware Limited Warranty
section
of the
Limited Warranty and Support Guide
.
Before upgrading your hardware
Any hardware upgrades that you intend to do should only be done after you have
completely set up your new computer. Refer to the setup poster included with your
system for help with setting up. If you have any problems setting up your system
and turning it on, immediately contact the HP Customer Care Center listed earlier
in this guide, and a HP Customer Representative will assist you. This must be done
first before attempting to upgrade your system.
By breaking the security seal on the back of the computer, you are confirming that
the computer was working properly before you attempted to upgrade your system.
Once the security seal has been broken, your computer is then, to the extent
allowed by local law, covered under the terms and conditions listed in the
Hardware Limited Warranty
section of the
Limited Warranty and Support Guide
.
Customer support for repairs
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