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HP OMEN Pro 15 Notebook

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

Summary of Contents for OMEN Pro 15

Page 1: ...HP OMEN Pro 15 Notebook Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...ect to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition March 2015 Document Part Number 804230 001 Product notice ...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...nd replacement preliminary requirements 16 Tools required 16 Service considerations 16 Grounding guidelines 16 5 Removal and replacement procedures for Authorized Service Provider parts 20 Computer replacement procedures 20 Bottom cover 20 Disconnecting the battery 22 WLAN module 23 Solid state drive M 2 25 Heat sink and fans 26 Battery 28 TouchPad 30 System board 31 Power button board 33 Power co...

Page 6: ...ating the BIOS 41 Using HP PC Hardware Diagnostics UEFI 42 8 Backing up restoring and recovering 44 Creating backups 44 Restore and recovery 47 9 Power cord set requirements 49 Requirements for all countries 49 Requirements for specific countries and regions 49 10 Statement of memory volatility 51 Nonvolatile memory usage 53 Questions and answers 55 Using HP Sure Start select models only 56 11 Rec...

Page 7: ...gn Touchscreen multi touch enabled Memory Memory soldered down No SODIMM slots not customer accessible upgradeable DDR3L 1600 Dual Channel Support Supports up to 16 GB maximum system memory in the following configurations 16 GB 8 GB Storage Single PCIe SATA M 2 SSD configuration as storage scope M 2 2260 2280 DS SSD 512 GB MLC PCIe M 2 2280 256 GB MLC PCIe M 2 2260 Audio and video HP Full HD camer...

Page 8: ...orts AC Smart Pin adapter plug Keyboard pointing devices Full size Dura Coat island style backlit keyboard Touchpad requirements Multitouch gestures enabled Supports Windows 8 modern trackpad gestures Taps enabled as default Power requirements Supports the following AC adapters Slim 120 W HP Smart AC adapter 4 5 mm barrel connector 1 8 meter power cord Supports a 4 cell 58 Wh 3 82 Ah Li ion batter...

Page 9: ...rams HP HP Performance Advisor Your Computer Device Information A list displays all the devices installed in your computer including optical drives solid state drives SSD or a secondary hard drive To find out what software is included on your computer select Start All Programs Finding your hardware and software information 3 ...

Page 10: ... 5 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the sectio...

Page 11: ...s that store manage share or access information To insert a card Hold the card label side up with connectors facing the slot insert the card into the slot and then press in on the card until it is firmly seated To remove a card Press in on the card it until it pops out Right side 5 ...

Page 12: ...gital or audio component or a high speed HDMI device 6 Mini DisplayPort Connects an optional digital display device such as a high performance monitor or projector NOTE You can connect up to 2 optional display devices with a Mini DisplayPort splitter purchased separately 7 Audio out headphone Audio in microphone jack Connects optional powered stereo speakers headphones earbuds a headset or a telev...

Page 13: ... the pointer or activate items on the screen TIP You can disable the touchpad or change the touchpad sensitivity and click speed 2 Left touchpad button Functions like the left button on an external mouse 3 Right touchpad button Functions like the right button on an external mouse Top 7 ...

Page 14: ...ts Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Wireless light Off An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on ...

Page 15: ...he computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings select Start Co...

Page 16: ...m functions when pressed in combination with one of the action keys or the esc key 4 Windows key Displays the Windows Start menu TIP You can disable the Windows key in HP Keyboard Control 5 Action keys Execute frequently used system functions when pressed in combination with the fn key NOTE On select models the fn f5 action key turns the keyboard backlight feature off or on 6 Windows application k...

Page 17: ...r each user profile NOTE When you first set up your computer all of the lighting zones are red Component 1 Power button 2 Speakers 3 Programmable keys 4 Left zone 5 WASD keys 6 Center zone 7 Right zone 8 Fan NOTE The fan color will always be red To customize the lighting zones for current settings or a user profile that you want to change 1 From the Windows desktop click the HP Keyboard Control ic...

Page 18: ...fn esc for system information Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the s...

Page 19: ... and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components Computer major components 13 ...

Page 20: ...m with 2 GB of discrete memory and on board system memory includes thermal grease and thermal pads Includes Intel Core i7 4720HQ processor and 16 GB of system memory 812014 001 Includes Intel Core i7 4720HQ processor and 8 GB of system memory 812013 001 Includes Intel Core i7 4870HQ processor and 16 GB of system memory 812012 001 Includes Intel Core i7 4870HQ processor and 8 GB of system memory 80...

Page 21: ...aser mouse 674318 001 HP wireless mouse 691922 001 Power cord 3 pin black 1 00 m For use in Australia 490371 011 For use in Denmark 490371 081 For use in Europe 490371 021 For use in Japan 490371 291 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in the United Kingdom and Singapore 490371 031 Miscellaneous parts 15 ...

Page 22: ...ocess Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts bei...

Page 23: ... Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Packaging and transporting guidelines Follow these grounding guidelines when pack...

Page 24: ...m of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On c...

Page 25: ...elding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Grounding guidelines 19 ...

Page 26: ... on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions There are as many as 45 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Bottom cover Component Spare part number Bottom cover 808330 001 Before re...

Page 27: ...er strips You must use new rubber strips when reassembling the computer All spare part kits that require removal of the bottom cover include replacement rubber strips 3 Remove the 11 Phillips PM2 0 5 0 screws that secure the bottom cover to the computer 4 Lift the bottom cover off the computer Bottom cover 21 ...

Page 28: ...computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 20 Disconnect the battery Pull to disconnect the battery cable from the system board connector Reverse this procedure to connect the battery 22 Ch...

Page 29: ...er 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 20 5 Disconnect the battery see Disconnecting the battery on page 22 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module 2 Remove the Phillips PM2 0 3 0 screw 2 that secures the WLAN module to the system board 3 Remove the WLAN module 3 by pullin...

Page 30: ...Reverse this procedure to install the WLAN module 24 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 31: ...erating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 20 5 Disconnect the battery see Disconnecting the battery on page 22 Remove the solid state drive 1 Remove the Phillips PM2 0 3 5 screw 1 that secures the solid state drive to the system board 2...

Page 32: ... by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 20 5 Disconnect the battery see Disconnecting the battery on page 22 Remove the heat sink and fans 1 Disconnect the cables from the system board for the left 1 and right 2 fans 2 Remove the two Phillips PM2 0 3 5 screws 3 that secure each fan to the...

Page 33: ...ust be installed on the heat sink and system board 1 6 show locations on the system board that require thermal material 7 12 show locations on the heat sink that require thermal material Reverse this procedure to install the heat sink and fans Heat sink and fans 27 ...

Page 34: ...vices from the computer 4 Remove the bottom cover see Bottom cover on page 20 WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or ...

Page 35: ...3 Lift the battery 3 from the computer Reverse this procedure to install the battery Battery 29 ...

Page 36: ...the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 20 5 Remove the battery see Battery on page 28 Remove the TouchPad 1 Disconnect the TouchPad cable from the system board 1 2 Remove the Mylar from atop the middle screw of the touchpad 2 3 Remove the five Phillips PM1 5 2 0 broad head screws 3 that secure the TouchPad to the computer...

Page 37: ...e computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 20 5 Remove the battery see Battery on page 28 6 Remove the WLAN module see WLAN module on page 23 7 Remove the SSD module see Solid state drive...

Page 38: ...d to the computer 3 Remove the bolthead screw 2 that secures the system board to the computer 4 Lift the system board 3 out of the computer Reverse this procedure to install the system board 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 39: ...nplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 20 5 Remove the battery see Battery on page 28 6 Remove the heat sink and fans see Heat sink and fans on page 26 7 Remove the system board see System board on page 31 Remove the power button board 1 Remove the Phillips PM2 0 3 0 screw 1 that secures the ...

Page 40: ... all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 20 5 Remove the battery see Battery on page 28 6 Remove the heat sink and fans see Heat sink and fans on page 26 7 Remove the system board see System board on page 31 Remove the power connector cable 1 Remove the two Phillips PM2 0 3 0 screws 1 that secure the bracket over the power connector 2 Lift the brac...

Page 41: ...puter by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 20 5 Remove the battery see Battery on page 28 6 Remove the heat sink and fans see Heat sink and fans on page 26 7 Remove the system board see System board on page 31 Remove the speakers 1 Remove the two Phillips PM2 0 3 5 screws 1 that secure ...

Page 42: ...power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 20 5 Remove the battery see Battery on page 28 6 Remove the heat sink and fans see Heat sink and fans on page 26 7 Remove the speakers see Speakers on page 35 8 Remove the system board see System board on page 31 9 Remove the power button board see Power button board ...

Page 43: ...hen shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 20 5 Remove the battery see Battery on page 28 6 Remove the power button board see Power button board on page 33 7 Disconnect the light boards see Light modules on...

Page 44: ...3 Separate the display assembly from the computer 2 Reverse this procedure to install the display assembly 38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 45: ...5 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Com...

Page 46: ... Write up to 60K IOPS up to 72K IOPS Operating temperature Size refers to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly 15 6 inch display specifications Dimensions Metric U S Height 20 77 cm 8 175 in Width 37 78 cm 14 875 in Diagonal 39 62 cm 15 6 in Number of colors Up to 16 8 million Contrast ratio 500 1 typical Brightness 300 nits...

Page 47: ...an those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main and then make note of your current BIOS version 3 To exit Setup...

Page 48: ...d drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using HP ...

Page 49: ...pcdiags 2 Click the UEFI Download link and then select Run Option 2 Support and Drivers page Provides downloads for a specific product for earlier and later versions 1 Go to http www hp com 2 Point to Support located at the top of the page and then click Download Drivers 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Selec...

Page 50: ...d keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager...

Page 51: ...ter is running normally System Restore also saves shadow copies of files that have been changed since the last restore point was created For more information about using shadow copies to restore see Help and Support Creating a system restore point 1 Select Start Control Panel System and Security System 2 In the left pane click System Protection 3 Click the System Protection tab 4 Click Create and ...

Page 52: ...l information After you add many files for example if you saved videos from a birthday party Before using antivirus software to remove a malicious program After adding information that is hard to replace such as pictures videos music project files or data records Creating a backup using Windows Backup and Restore Windows allows you to back up files using Windows Backup and Restore You can select t...

Page 53: ... to restore your backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information Recovering the original system using HP Recovery Manager HP Recovery Manager software allows you to re...

Page 54: ...structions Recovering using the recovery media 1 If possible back up all personal files 2 Insert the first recovery disc into the optical drive on your computer or an optional external optical drive and then restart the computer or Insert the recovery flash drive into a USB port on your computer and then restart the computer NOTE If the computer does not automatically restart in HP Recovery Manage...

Page 55: ...approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standar...

Page 56: ...ble cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings ap...

Page 57: ...ither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE If the system has a BIOS administrator password enter the password at the prompt b Select Main select Restore Defaults and then select Yes to load defaults c Select the Security menu select Restore Security Level Def...

Page 58: ...een b Select the Security menu and scroll down to the Utilities menu c Select Hard Drive Tools d Under Utilities select Secure Erase select the hard drive storing the data you want to clear and then follow the on screen instructions to continue or Clear the contents of the drive by using the following Disk Sanitizer command steps IMPORTANT If you clear data using Disk Sanitizer it cannot be recove...

Page 59: ...KBytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 Byte...

Page 60: ...dates digitally signed by Intel can be applied using this utility Bluetooth flash 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the ...

Page 61: ...asic system diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more d...

Page 62: ...Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using ...

Page 63: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 57 ...

Page 64: ...ption 1 F fans removal 26 spare part number 14 fn key identifying 10 G graphics product description 1 H HDMI port identifying 6 HDMI to VGA adapter spare part number 15 heat sink removal 26 spare part number 14 26 HP PC Hardware Diagnostics UEFI downloading 43 using 42 HP Recovery Manager 47 HP Sure Start 56 I internal display switch identifying 4 internal microphones identifying 4 J jacks audio o...

Page 65: ... certification labels 12 removing personal data from volatile system memory 51 restore points 45 restoring the original system creating recovery media 44 S Screw Kit spare part number 15 serial number computer 12 service labels locating 12 serviceability product description 2 slots memory card reader 5 solid state drive removal 25 spare part numbers 25 specifications 40 speakers identifying 9 remo...

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