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Discless (No-Flash) unit troubleshooting

This section is only for those units that do not have ATA Flash capability. Because there is no ATA Flash in this 
model, the boot priority sequence is:

●

USB device

●

PXE

1.

When the unit boots, the monitor should display the following information:

Table 8-6

  Discless unit troubleshooting

Item

Information

Action

MAC Address

NIC portion of the system board is OK

If there is no MAC Address, the system board is at fault. 
Contact the Call Center for service.

GUID

General system board information

If there is no GUID information, the system board is at fault 
and should be replaced.

Client ID

Information from server

If there is no Client ID information, there is no network 
connection. Possible causes include a bad cable, 
nonfunctioning server, or bad system board. Contact the Call 
Center for service for the bad system board.

MASK

Information from server

If there is no MASK information there is no network 
connection. Possible causes include a bad cable, 
nonfunctioning server, or bad system board. Contact the Call 
Center for service for the bad system board.

DHCP IP

Information from server

If there is no DHCP IP information there is no network 
connection. Possible causes include a bad cable, 
nonfunctioning server, or bad system board. Contact the Call 
Center for service for the bad system board.

If you are running in a Microsoft RIS PXE environment, go to step 2.

If you are running in a Linux environment, go to step 3.

2.

If you are running in a Microsoft RIS PXE environment, press the 

f12

 key to activate the network service 

boot as soon as the DHCP IP information appears on the screen.

If the unit does not boot to the network, the server is not configured to PXE.

If you missed the f12 cue, the system will try to boot to the ATA flash that is not present. The message 
on the screen will read: ERROR: Non-system disk or disk error. Replace and press any key when ready.

Pressing any key restarts the boot cycle.

3.

If you are running in a Linux environment, an error message appears on the screen if there is no Client IP: 
ERROR: Non-system disk or disk error. Replace and press any key when ready.

Troubleshooting

77

Summary of Contents for mt22

Page 1: ...Maintenance and Service Guide HP mt22 Mobile Thin Client IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...dition February 2020 Document Part Number L94535 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Win...

Page 3: ...a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by applicable ...

Page 4: ...iv Safety warning notice ...

Page 5: ...nents 16 Display components 18 Cable Kit 19 Bracket Kit 20 Miscellaneous parts 21 4 Removal and replacement procedures preliminary requirements 24 Tools required 24 Service considerations 24 Plastic parts 24 Cables and connectors 24 Drive handling 25 Workstation guidelines 25 Electrostatic discharge information 25 Generating static electricity 26 Preventing electrostatic damage to equipment 26 Per...

Page 6: ...oard 48 Display assembly 51 Keyboard top cover 59 6 Computer Setup BIOS TPM and HP Sure Start 60 Using Computer Setup 60 Starting Computer Setup 60 Navigating and selecting in Computer Setup 60 Restoring factory settings in Computer Setup 60 Updating the BIOS 61 Determining the BIOS version 61 Downloading a BIOS update 61 Changing the boot order using the f9 prompt 62 TPM BIOS settings select prod...

Page 7: ...st Remote HP PC Hardware Diagnostics UEFI version 67 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number 67 Customizing Remote HP PC Hardware Diagnostics UEFI settings 67 8 Diagnostics and troubleshooting 69 LEDs 69 Wake on LAN 70 Power on sequence 70 Resetting the Setup and Power on passwords 71 Power on diagnostic tests 71 Interpreting POST diagnostic front panel LEDs an...

Page 8: ...nvolatile memory usage 87 Questions and answers 89 Using HP Sure Start select models only 90 14 Power cord set requirements 91 Requirements for all countries 91 Requirements for specific countries and regions 92 15 Recycling 94 Index 95 viii ...

Page 9: ...ntiglare nontouch High definition HD 1366 768 SVA 45 CG eDP slim 220 nits HD SVA 45 CG eDP slim 220 nits with HD camera Full high definition FHD 1920 1080 UWVA 72 CG eDP PSR flat 1000 nits privacy 35 6 cm 14 0 in LED backlight antiglare touch screen FHD UWVA 45 CG eDP slim 250 nits with HD camera Touch on Panel TOP Memory Two customer accessible memory module slots supporting up to 8 GB of RAM Sup...

Page 10: ...WLAN select products only Integrated WLAN options with dual antennas M 2 2230 socket MIPI BRI Intel dual band wireless AC 9560 802 11ac 2 2 Wi Fi Bluetooth 5 0 combo adapter non vPro WLAN antennas configured at top of panel Supports HP LAN Wireless Protection WLAN LAN switching Compatible with Wi Fi CERTIFIED Miracast devices Supports WoWLAN S3 AC Mode Supports Turbo Lite Wi Fi Bluetooth S3 Wake u...

Page 11: ...tina 45 W right angle 4 5 mm 2 prong for use in Japan 65 W straight USB Type C AC adapter 65 W right angle 4 5 mm 65 W right angle 4 5 mm for use in Argentina 65 W Smart AC adapter right angle 4 5 mm EM Power cords 3 wire plug C5 1 8 m 5 9 ft conventional 3 wire plug C5 1 0 m 3 3 ft conventional 2 wire plug C7 1 0 m 3 3 ft conventional Duckhead power cord C5NS 1 8 m 5 9 ft Duckhead power cord C5NS...

Page 12: ...ponents and their descriptions continued Category Description Windows 10 Internet of Things IoT 64 Enterprise 2019 LTSC Entry for Thin Clients Serviceability User replaceable parts AC adapter 4 Chapter 1 Product description ...

Page 13: ... guide Type HP Documentation in the taskbar search box and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled 2 USB SuperSpeed port 1 or 2 depending on model Connects a USB device such as a cell phone camera activity tracker or smartwatch and provides high speed data transfer 3 HDMI port Connects an optional video or audio device such as a h...

Page 14: ...OTE Cables adapters or both purchased separately might be required 6 Battery light When AC power is connected White The battery charge is greater than 90 Amber The battery charge is from 0 to 90 Off The battery is not charging When AC power is disconnected battery not charging Blinking amber The battery has reached a low battery level When the battery has reached a critical battery level the batte...

Page 15: ...bles airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Memory card reader Reads optional memory cards that store manage share or access information To insert a card 1 Hold the card label side up with the connectors facing the computer ...

Page 16: ...our product 5 Camera privacy cover select products only By default the camera lens is uncovered but you can slide the camera privacy cover to block the camera s view To use the camera slide the camera privacy cover in the opposite direction to reveal the lens NOTE If you have both front facing and rear facing cameras when one camera lens is revealed and ready to use the other is concealed 6 Camera...

Page 17: ...ternal mouse click the Touchpad button or Press the Tab key repeatedly until the pointer rests on the Touchpad button Then press the spacebar to select the button Table 2 4 Touchpad components and their descriptions Component Description 1 Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left control zone Textured area that allows you to perform additi...

Page 18: ...t to all capital letters 3 Mute light On Computer sound is off Off Computer sound is on 4 Microphone mute light On Microphone is off Off Microphone is on 5 Num lk light On Num lock is on 6 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off...

Page 19: ...s the button briefly to exit Sleep select products only IMPORTANT Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 10 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power met...

Page 20: ... fingerprint logon to Windows instead of a password logon Touch your finger to the fingerprint reader IMPORTANT To prevent fingerprint logon issues be sure that when you register your fingerprint that all sides of your finger are registered by the fingerprint reader IMPORTANT To verify that your computer has a fingerprint reader type Sign in options in the task bar search box and follow the on scr...

Page 21: ...4 Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys When num lk is pressed the keypad can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key NOTE If the keypad function is active when the computer is turned off that function is reinstated when the computer is turned back...

Page 22: ...ptions Key Description C Turns on scroll lock R Breaks the operation S Sends a programing query Bottom Table 2 9 Bottom component and its description Component Description Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 14...

Page 23: ...ablet kickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Table 2 10 Service label components Component 1 HP product name 2 Product ID 3 Serial number 4 Warranty period Regulatory label s Provide s regulatory informati...

Page 24: ...rmation about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer 16 Chapter 3 Illustrated parts catalog ...

Page 25: ...rd cable is available in the Cable Kit as spare part number L77263 001 L44578 001 7 Speaker assembly L44554 001 8 Card reader board includes cable NOTE The card reader board cable is also available in the Cable Kit as spare part number L77263 001 L44579 001 9 System board includes integrated Intel Celeron 5205U processor and replacement thermal material Non Windows operating system L96032 001 Wind...

Page 26: ...cludes bezel adhesive and display enclosure adhesive 3 Camera module HD includes bezel adhesive and display enclosure adhesive L81889 001 Microphone board not illustrated L44541 001 4 Nontouch models L78088 001 5 Touch models L78089 001 6 WLAN antennas includes bezel adhesive and display enclosure adhesive L78070 001 7 Hinge Kit left and right hinges includes bezel adhesive and display enclosure a...

Page 27: ...e Kit components and their descriptions Item Description Spare part number Cable Kit includes the following parts L77263 001 1 USB board cable 2 Card reader board cable 3 Touchpad cable 4 Fingerprint sensor cable Cable Kit 19 ...

Page 28: ...on Spare part number Bracket Kit includes the following parts L77264 001 1 Fingerprint sensor bracket 2 USB Type C port bracket 3 RJ 45 network jack bracket Fingerprint sensor insert for use in models without a fingerprint sensor not illustrated 20 Chapter 3 Illustrated parts catalog ...

Page 29: ...int sensor insert fingerprint sensor conductive tape top conductive tape touchpad left conductive tape and touchpad protective tape L77265 001 Screw Kit L78094 001 Power cord 3 pin C5 black conventional 1 0 m 3 3 ft for use in Argentina L19357 001 Australia L19358 001 Brazil L19359 001 Denmark L19360 001 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L19361 001 Ind...

Page 30: ...an L19372 002 Thailand L19371 002 United Kingdom and Singapore L19373 002 Power cord C7 black 1 0 m 3 3 ft for use in Japan L19375 001 Power cord 3 pin C5NS black duckhead 1 0 m 3 3 ft for use in Argentina L36815 001 Australia L36816 001 Denmark L36817 001 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L36818 001 India L36820 001 Israel L36819 001 Japan L36821 001 ...

Page 31: ...5268 001 North America L45269 001 The People s Republic of China L45270 001 South Africa L45271 001 Switzerland L45272 001 Thailand L45273 001 Taiwan L45274 001 United Kingdom L45275 001 Power cord 3 pin C5NS black duckhead 1 8 m 5 9 ft for use in Brazil L48055 001 Denmark L50729 001 Duckhead connector only C5NS Argentina L50823 001 Australia L50818 004 India L50824 001 North America L50818 002 Th...

Page 32: ...ive force during disassembly and reassembly can damage plastic parts Cables and connectors IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal an...

Page 33: ...the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials s...

Page 34: ...oving DIPs from vinyl tray Removing DIPs from polystyrene foam Removing bubble pack from PCB printed circuit board Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Multiple electric components can be packaged together in plastic tubes trays or polystyrene foam NOTE As little as 700 V can degrade a product Preventin...

Page 35: ...the work area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case...

Page 36: ...s and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive...

Page 37: ...w size and location during removal and replacement Preparation for disassembly See Removal and replacement procedures preliminary requirements on page 24 for initial safety procedures 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging t...

Page 38: ... Safe mode on page 29 Remove the bottom cover 1 Loosen the five captive Phillips screws 1 NOTE It is possible to remove the captive screws 2 Remove the two Phillips M2 0 5 0 screws 2 that secure the bottom cover to the computer 3 Starting under the display use a nonconductive nonmarking tool to pry the cover up 3 and then remove the cover from the computer 4 Reverse these procedures to install the...

Page 39: ...page 29 2 Place the computer in Battery Safe mode Battery Safe mode on page 29 3 Remove the bottom cover Bottom cover on page 30 Remove the battery 1 Remove the two Phillips M2 0 4 0 screws 1 that secure the battery to the computer 2 Lift top connector side of the battery up to an approximate 45 angle 2 and then remove the battery from the computer 3 Reverse this procedure to install the battery C...

Page 40: ...Battery Safe mode Battery Safe mode on page 29 3 Remove the bottom cover Bottom cover on page 30 4 Remove the battery Battery on page 31 Remove the memory module 1 Lift the protective tape from on top of the memory modules 1 2 Spread the retaining tabs 2 on each side of the memory module slot to release the memory module The edge of the module opposite the slot rises away from the computer 3 Remov...

Page 41: ...ve the bottom cover Bottom cover on page 30 4 Remove the battery Battery on page 31 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped with an 802 11...

Page 42: ...correct insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 34 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 43: ... page 29 2 Place the computer in Battery Safe mode Battery Safe mode on page 29 3 Remove the bottom cover Bottom cover on page 30 4 Remove the battery Battery on page 31 Remove the solid state drive 1 Remove the Phillips M2 0 2 5 screw 1 that secures the solid state drive to the computer 2 Remove the solid state drive 2 by pulling the module away from the slot at an angle Reverse this procedure to...

Page 44: ... cover Bottom cover on page 30 4 Remove the battery Battery on page 31 Remove the speaker assembly 1 Disconnect the speaker cable from the system board 1 2 Remove the antenna cables from the channel in the right speaker 2 3 Remove the display cable from the channel in the left speaker 3 4 Remove the two Phillips M2 0 5 5 screws 4 that secure the speakers to the computer 5 Remove the speakers from ...

Page 45: ...rging and software requirements Exhaust air is displaced through the ventilation grill Before removing the fan follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 29 2 Place the computer in Battery Safe mode Battery Safe mode on page 29 3 Remove the bottom cover Bottom cover on page 30 4 Remove the battery Battery on page 31 Remove the fan 1 Disconnect the...

Page 46: ...ge 29 2 Place the computer in Battery Safe mode Battery Safe mode on page 29 3 Remove the bottom cover Bottom cover on page 30 4 Remove the battery Battery on page 31 Remove the heat sink 1 In the order indicated on the heat sink loosen the four captive Phillips screws 1 that secure the heat sink to the system board 2 Lift the tape that secures the heat sink to the fan 2 3 Remove the heat sink fro...

Page 47: ...rfaces of the system board component 1 and the heat sink 2 each time you remove the heat sink All heat sink and system board spare part kits include thermal material Reverse this procedure to install the heat sink Component replacement procedures 39 ...

Page 48: ... on page 29 3 Remove the bottom cover Bottom cover on page 30 4 Remove the battery Battery on page 31 Remove the USB board 1 Disconnect the cable from the ZIF connector on the USB board 1 2 Remove the two Phillips M2 0 4 0 screws 2 that secure the board to the computer 3 Lift the rear of the board up 3 and then pull the board away from the connector and out of the computer to remove it 4 Reverse t...

Page 49: ...e Battery Safe mode on page 29 3 Remove the bottom cover Bottom cover on page 30 4 Remove the battery Battery on page 31 Remove the touchpad assembly 1 Disconnect the cable from the ZIF connector on the touchpad 1 2 Lift the silver tape from the two locations that secure touchpad to the computer 2 3 Remove the six broad head Phillips M2 0 2 0 screws 3 that secure the touchpad to the computer 4 Lif...

Page 50: ...assembly on page 29 2 Place the computer in Battery Safe mode Battery Safe mode on page 29 3 Remove the following components a Bottom cover Bottom cover on page 30 b Battery Battery on page 31 Remove the fingerprint sensor assembly 1 Disconnect the cable from the ZIF connector on the fingerprint sensor 1 2 Lift the two plastic tabs that hold the bracket in place 2 3 Slide the bracket toward the in...

Page 51: ...n Battery Safe mode Battery Safe mode on page 29 3 Remove the bottom cover Bottom cover on page 30 4 Remove the battery Battery on page 31 Remove the card reader board 1 Remove the two Phillips M2 0 2 0 screws 1 that secure the card reader board to the computer 2 Lift the board up so that you can access the connectors underneath 2 3 Disconnect the card reader board cable from the ZIF connector on ...

Page 52: ...5 Remove the card reader board from the computer 3 Reverse this procedure to install the card reader board 44 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 53: ...ode Battery Safe mode on page 29 3 Remove the bottom cover Bottom cover on page 30 4 Remove the battery Battery on page 31 Remove the RTC battery NOTE The RTC battery connector is located on the bottom of the card reader board 1 Remove the two Phillips M2 0 2 0 screws 1 that secure the card reader board to the computer 2 Lift the board up so that you can access the connectors underneath 2 3 Discon...

Page 54: ... battery to disengage it from the adhesive that secures it to the computer 2 Reverse this procedure to install the RTC battery 46 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 55: ...r in Battery Safe mode Battery Safe mode on page 29 3 Remove the bottom cover Bottom cover on page 30 4 Remove the battery Battery on page 31 Remove the power connector cable 1 Remove the two Torx T8 2 5 4 0 screws 1 that secure the right hinge to the computer and the rotate the hinge to the open position 2 2 Disconnect the cable from the system board 3 3 Remove the power connector cable from the ...

Page 56: ...on page 29 3 Remove the following components a Bottom cover Bottom cover on page 30 b Battery Battery on page 31 c Fan Fan on page 37 When replacing the system board be sure to remove the following components as applicable from the defective system board and install on the replacement system board Memory modules Memory modules on page 32 WLAN Bluetooth module WLAN Bluetooth combo card on page 33 M...

Page 57: ...lips M2 0 2 5 screws 2 that secure the system board to the computer 4 Remove the bracket that covers the USB Type C port 3 5 Remove the RJ 45 jack cover 4 The USB bracket and RJ 45 jack cover are available in the Bracket Kit as spare part number L77264 001 6 Rotate the right side of the system board upward 1 Component replacement procedures 49 ...

Page 58: ...d away from the connectors on the side of the chassis to remove it from the computer 2 Reverse this procedure to install the system board 50 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 59: ...29 3 Remove the bottom cover Bottom cover on page 30 4 Remove the battery Battery on page 31 Disassemble the display assembly 1 Remove the display assembly from the computer a Disconnect the antenna cables from the WLAN module 1 b Disconnect the display cable from the system board ZIF connector 2 c Remove the four Torx T8 2 5 4 0 screws 1 that secure the display assembly to the computer Component ...

Page 60: ...e display from the computer 3 2 Flex the top 1 of the bezel the inside edges of the left and right sides 2 and the bottom 3 of the bezel until it disengages from the display enclosure 52 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 61: ...the end of the tape 1 While turning the tweezers 2 wrap the tape around the tweezers 3 as you continue to pull the tape out from behind the display panel You must pull the tape multiple times before it is completely removed IMPORTANT If the tape tears do not attempt to pry the panel off the enclosure Doing so might break the panel The ends of the tape are accessible at both the top and bottom of t...

Page 62: ...the following spare part numbers L97217 001 HD panel L97216 001 FHD panel touch on panel TOP 6 Lift the tape from the connector on the display panel 1 lift the locking lever 2 and then disconnect the cable from the panel 3 54 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 63: ...king from the bottom of the new tape to install in the display enclosure 1 b Locate the tape alignment marks and then install the tape onto the left and right sides on the inside of the enclosure 2 c Remove the backing from the top of the installed tape 3 Component replacement procedures 55 ...

Page 64: ...e or replace the HD camera disconnect the cable from the camera 1 and then peel the silver tape up to remove the module from the enclosure 2 The HD camera is available as spare part number L81889 001 56 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 65: ...part number L77237 001 11 If it is necessary to remove the hinges from the display enclosure remove the two Phillips broad head M2 5 2 5 screws 1 and the Phillips M2 0 4 0 screw 2 from the bottom of each hinge 12 Remove the hinges from the enclosure 3 The display hinges are available as spare part number L78093 001 Component replacement procedures 57 ...

Page 66: ...eplace the display camera cable use the following steps a Disconnect the cable from the ZIF connector on the camera module 1 b Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure 2 and then remove the cable from the enclosure 3 The touch display cable is available as spare part number L78089 001 Reverse this procedure to reassemble the display assembl...

Page 67: ...t country codes For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 Iceland DD1 Slovenia BA1 Brazil 201 India D61 South Korea AD1 Bulgaria 261 Israel BB1 Spain 071 Chile 161 Italy 061 Switzerland BG1 Czech Republic Slovakia FL1 Japan 291 Taiwan AB1 Denmark Finland and Norway DH1 The Netherlands B31...

Page 68: ...own arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup choose one of the following methods To exit Computer Setup menus without saving your changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your choice you must...

Page 69: ...hout saving your changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your choice you must then press enter To check for later BIOS versions see Downloading a BIOS update on page 61 Downloading a BIOS update IMPORTANT To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only w...

Page 70: ...n instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Access the Boot Device Options menu Turn on or restart the computer and when the HP logo appears press f9 to enter the Boot De...

Page 71: ...ally restores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration Advanced users can customize the default configuration To access the latest documentation on HP Sure Start go to http www hp com support Select Find your product and then follow the on screen instructions Us...

Page 72: ...cess HP PC Hardware Diagnostics Windows from HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens select the type of diagnostic test that you want to run and then follow...

Page 73: ...lect your type of product and then enter the product name or number in the search box that is displayed 3 In the Diagnostics section select Download and then follow the on screen instructions to select the specific Windows diagnostics version to be downloaded to your computer or USB flash drive The tool downloads to the selected location Installing HP PC Hardware Diagnostics Windows To install HP ...

Page 74: ...ected USB flash drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 66 b Hard drive c BIOS 3 When the diagnostic tool opens select a language select the type of diagnostic test you want to run and then follow the on screen instructions Downloading HP PC Hardware Diagnostics UEFI to a USB fla...

Page 75: ... NOTE HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version follow these steps 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Download Remote Diagnostics and...

Page 76: ...h drive to run remote diagnostics Set a location for storing the test results You can also set the user name and password that you use for uploads Display status information about the diagnostics run previously To customize Remote HP PC Hardware Diagnostics UEFI settings follow these steps 1 Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Adv...

Page 77: ...etection and initialization NOTE If one of the tests fails the unit stops but the LED stays on If the video test fails the unit beeps There are no messages sent to video for any of these failed tests NOTE After the video subsystem is initialized anything that fails will have an error message NOTE RJ 45 LEDs are located inside the RJ 45 connector on the top rear panel of the thin client The LEDs ar...

Page 78: ... 4 Navigate to Power Hardware Power Management 5 Set S5 Maximum Power Savings as follows Disable WOL Enabled Enable WOL Disabled 6 Press F10 to accept any changes 7 Select File Save Changes and Exit Power on sequence When you turn the thin client on the flash boot block code initializes the hardware to a known state then performs basic power on diagnostic tests to determine the integrity of the ha...

Page 79: ...tics performs basic integrity tests of the hardware to determine its functionality and configuration If a diagnostic test fails during hardware initialization the unit stops There are no messages sent to video NOTE You can try to restart the unit and run through the diagnostic tests a second time to confirm the first shutdown The following table lists the tests that are performed on the unit Table...

Page 80: ...ay be blocked or not turning OR The heat sink fan assembly is not properly attached to the processor OR The unit has vents blocked or is in a location where the ambient temperature is too high 1 Ensure that the computer air vents are not blocked and the processor cooling fan is plugged in and running if equipped 2 Contact an authorized reseller or service provider Red Power LED flashes four times ...

Page 81: ...lowed by a 2 second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 8 Invalid ROM based on bad checksum 1 Reflash the system ROM with the latest BIOS image using the BIOS Recovery procedure 2 Replace the system board System does not turn on and LEDs are not flashing None System unable to turn on Press and hold the power button for less than 4 seconds If the solid s...

Page 82: ...or date in configuration memory You might have to replace the RTC battery Reset the date and time under Control Panel Computer Setup can also be used If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 164 MemorySize Error Memory amount has change...

Page 83: ...ould not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1720 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct error message Run the Drive Protection System test using F2 Diagnostics...

Page 84: ...connector on the top rear panel of the thin client Indicator lights are visible when the connector is installed 1 Verify that the network is not down 2 Make sure the RJ 45 cable is good by installing the RJ 45 cable onto a known working device if a network signal is detected then the cable is good 3 Verify that the power supply is good by replacing the power cable to the unit with a known working ...

Page 85: ...de a bad cable nonfunctioning server or bad system board Contact the Call Center for service for the bad system board DHCP IP Information from server If there is no DHCP IP information there is no network connection Possible causes include a bad cable nonfunctioning server or bad system board Contact the Call Center for service for the bad system board If you are running in a Microsoft RIS PXE env...

Page 86: ...tionally refer to the following For Windows Server 2008 R2 http technet microsoft com en us library 7d837d88 6d8e 420c b68f a5b4baeb5248 aspx For Windows Server 2012 http technet microsoft com en us library jj648426 aspx The following services must be running and they might be running on different servers 1 Domain Name Service DNS 2 Remote Installation Services RIS NOTE Active Directory DHCP is no...

Page 87: ...y If it is not installed on your computer you can download it from http www hp com support Search for the Thin Client model and select the Drivers software section of the support page for that model For information about using this software see the Manuals section NOTE HP recommends periodically going to the website to check for application updates Use HP ThinUpdate software for the following proc...

Page 88: ... you can use to deploy the image to other thin clients The Add on Downloads feature lets you download add ons from HP to either local storage or a USB flash drive The USB Drive Management feature lets you do the following tasks Create a bootable USB flash drive from an image file on local storage Copy an ibr image file from a USB flash drive to local storage Restore a USB flash drive layout You ca...

Page 89: ... management tool used to manage the full life cycle of HP thin clients to include Discover Asset Management Deployment and Configuration For more information about HP Device Manager visit www hp com go hpdm If you want to manage the thin client with other management tools such as Microsoft SCCM or LANDesk go to www hp com go clientmanagement for more information 81 ...

Page 90: ...ical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating...

Page 91: ...gonal size 35 6 cm 14 0 in Resolution 1366 768 HD 1920 1080 FHD Surface treatment Antiglare Brightness 220 nits HD panels 250 nits FHD nonprivacy panels 1000 nits FHD privacy panels Viewing angle SVA HD UWVA FHD Backlight LED Display panel interface eDP 35 6 cm 14 0 in display specifications 83 ...

Page 92: ...write Up to 100 000 IOPs Interface type SATA 3 Ready time maximum to not busy 1 0 ms Access times logical 0 1 ms Total logical sectors 234 441 648 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact ...

Page 93: ... the keyboard base before beginning steps in this chapter Current BIOS steps 1 Follow steps a through l to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displ...

Page 94: ... and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using Secure Erase you cannot recover the data a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu ...

Page 95: ...edded Controller This memory is protected by the HP Sure Start Embedded Controller Real Time Clock RTC battery backed up CMOS configuration memory 256 bytes No Yes Stores system date and time and noncritical data RTC battery backed up CMOS is programmed using Computer Setup BIOS or by changing the Windows date time This memory is not write protected Controller NIC EEPROM 64 KB not customer accessi...

Page 96: ... MEBx setup utility The third party data store contents can be populated by a remote management console or local applications that have been registered by an administrator to have access to the space The Intel chipset is configured to enforce hardware protection to block all direct read write access to this area An Intel utility must be used for updating the firmware Only firmware updates digitall...

Page 97: ...S The Unified Extensible Firmware Interface UEFI BIOS is an industry standard software interface between the platform firmware and an operating system OS It is a replacement for the older BIOS architecture but supports much of the legacy BIOS functionality Like the legacy BIOS the UEFI BIOS provides an interface to display the system information and configuration settings and to change the configu...

Page 98: ...ustom Secure Boot Keys be reset Secure Boot is a feature to ensure that only authenticated code can start on a platform If you enabled Secure Boot and created Custom Secure Boot Keys disabling Secure Boot does not clear the keys You must also select to clear the Custom Secure Boot Keys Use the same Secure Boot access procedure you used to create the Custom Secure Boot Keys but make the selection t...

Page 99: ... requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage ...

Page 100: ...JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coup...

Page 101: ...303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Approval number and logo must be printed on a flag label 6 The f...

Page 102: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 94 Chapter 15 Recycling ...

Page 103: ... and selecting 60 restoring factory settings 60 starting 60 computer setup 60 computer specifications 82 connector power 6 control zone 9 D diagnostics and troubleshooting 69 disabling enabling Wake on LAN WOL 70 diskless troubleshooting 77 display assembly removal 51 spare part numbers 18 51 display bezel spare part numbers 18 display components 8 display panel product description 1 display rear ...

Page 104: ... network jack identifying 5 nonvolatile memory 85 num lock light 10 numeric error codes 74 O operating system product description 3 P packaging guidelines 28 pointing device product description 3 ports HDMI 5 product description 2 USB powered 7 USB SuperSpeed 5 USB Type C DisplayPort 5 USB Type C power connector 5 USB Type C SuperSpeed 5 power and IDE flash activity LEDs 69 power button identifyin...

Page 105: ...sing 13 specifications computer 82 display 83 solid state drive 84 static electricity 26 Sure Start using 63 system board removal 48 spare part numbers 17 48 system memory removing personal data from volatile 85 T thermal material replacement 39 touchpad settings 9 spare part number 17 touchpad assembly removal 41 spare part number 41 touchpad zone identifying 9 TPM settings 62 transporting guidel...

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