HP J9079A, Management And Configuration Manual

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3-3
Troubleshooting
ProCurve Networking Customer Support Services
T
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Before Calling Support
Before calling your networking dealer or ProCurve Networking Support, to
make the support process most efficient, you first should have retrieved the
following information:
Information Item Information Location
• product identification, including mini-
GBICs (mini-GBIC is for the 24 port
switch only)
the front of the switch, and on labels on the
mini-GBICs (mini-GBIC is for the 24 port
switch only)
• details about the switch’s status includ-
ing the software (OS) version, a copy of
the switch configuration, and informa-
tion about port statistics
Web interface
• copy of your network topology map, in-
cluding network addresses assigned to
the relevant devices
your network records