8 Support and other resources
Contacting HP
Information to collect before you contact HP
NOTE:
HP recommends that you record any changes that you make to your system, as well as
how the changes affect system behavior.
1.
Collect the following information:
•
Technical support registration number (if applicable)
•
Failure symptoms and error indications (LEDs and messages)
•
A log of the current SEL and FPL contents
•
The
sysrev
output from the iLO 3 MP by using the
df -all -nc
command
•
The commands
sysrev
and
df -all -nc
deliver output from the
iLO 3 MP:CM
prompt.
•
The model number of your server (for example, rx2800 i4)
•
The product number of your server, which is on the identification label at the front of the
unit
•
The serial number of your server, which is on the identification label.
•
Add-on boards or additional hardware installed in the server
2.
Be familiar with your system configuration:
•
Are you using the LAN, RS-232, or web interface to monitor the server?
•
How many processors, DIMMs, and PCI cards have been installed?
•
What versions of processor, memory, and PCI cards are used, and where are they
installed?
•
What accessories are installed?
3.
Determine the following:
•
Which firmware versions are in use?
•
When did the issue start?
•
Have recent changes been made to the system?
•
Which OS and revision level is in use?
HP Confidential
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Support and other resources
