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Support and other resources 120
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Subscription Service/Support Alerts (
http://www.hpe.com/support/e-updates
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Software Depot (
http://www.hpe.com/support/softwaredepot
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Customer Self Repair (
http://www.hpe.com/support/selfrepair
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Insight Remote Support (
http://www.hpe.com/info/insightremotesupport/docs
•
Serviceguard Solutions for HP-UX (
http://www.hpe.com/info/hpux-serviceguard-docs
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Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix
http://www.hpe.com/storage/spock
•
Storage white papers and analyst reports (
http://www.hpe.com/storage/whitepapers
Remote support
Remote support is available with supported devices as part of your warranty or contractual support
agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event
notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your
product’s service level. Hewlett Packard Enterprise strongly recommends that you register your device for
remote support.
For more information and device support details, go to the Insight Remote Support website
http://www.hpe.com/info/insightremotesupport/docs
Insight Remote Support installation
For information specific to the HC380, see the following documents:
•
Under the Reference section, see the document
HPE Insight Remote Support Solution Support FAQ
to confirm that the HC380 is supported by the latest release of HPE Insight RS and to read any
specific instructions.
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Under the Installation section, see the latest version of
HPE Insight Remote Support 7.x Installation
and Configuration Guide
for instructions on installing HPE Insight RS.