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HP HPE ProLiant DL180 Gen10, Maintenance And Service Manual

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HP HPE ProLiant DL180 Gen10 Maintenance And Service Manual Download Page 97

Troubleshooting

Troubleshooting resources

Troubleshooting resources are available for HPE Gen10 server products in the following documents:

•

Troubleshooting Guide for HPE ProLiant Gen10 servers

 provides procedures for resolving common

problems and comprehensive courses of action for fault isolation and identification, issue resolution,
and software maintenance.

•

Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy

 provides a list of error

messages and information to assist with interpreting and resolving error messages.

•

Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and HPE
Synergy

 provides IML messages and associated troubleshooting information to resolve critical and

cautionary IML events.

To access the troubleshooting resources, see the Hewlett Packard Enterprise Information Library (

http://

www.hpe.com/info/gen10-troubleshooting

).

Troubleshooting

97

Summary of Contents for HPE ProLiant DL180 Gen10

Page 1: ...ruary 2019 Edition 3 Abstract This document is for the person who installs administers and troubleshoots servers and storage systems Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels ...

Page 2: ... the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website Acknowledgments Intel and Xeon are trademarks of Intel Corporation in the U S and other countries Microsoft Windows an...

Page 3: ...em battery spare part 24 Server options 24 Backplane board spare parts 25 HPE Smart Storage Battery spare part 26 Chassis Intrusion Detection switch spare part 26 Rear serial port spare part 26 12G SAS expander card spare part 26 Media Module spare parts 26 Fan spare part 26 Cable spare parts 27 HPE Trusted Platform Module 2 0 spare part 27 Removal and replacement procedures 28 Required tools 28 S...

Page 4: ...y PCIe plug in controller 62 Removing and replacing the FlexibleLOM 64 Removing and replacing the Media Module 65 Removing the LFF optical drive cage 66 Removing and replacing the LFF optical drive 67 Removing and replacing the iLO Service Port cable assembly 68 Removing the SFF optical drive cage or the SFF NVMe and optical drive cage 70 Removing and replacing the SFF optical drive 71 Removing an...

Page 5: ...CIe riser board slot definitions 110 PCIe slot description 113 System board components 115 System maintenance switch descriptions 116 DIMM slot locations 117 Processor heatsink and socket components 117 Drive LEDs and buttons 118 Low profile LFF drive LED definitions 118 Hot plug drive LED definitions 119 NVMe SSD LED definitions 120 NVMe SSD button actions 121 Drive box identification 122 Drive b...

Page 6: ...upply 143 HPE 500W power supply cabling non hot plug 143 Cable routing Serial port 144 Cable routing iLO Service Port 144 Cable routing Chassis Intrusion Detection switch 145 Cable routing Controller backup power cable 145 Cable routing GPU 147 Specifications 148 Environmental specifications 148 Mechanical specifications 148 Power supply specifications 148 HPE 500W Low Halogen Non hot plug Power S...

Page 7: ... the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs The links in this guide might not cover HPE ProLiant DL180 Gen10 Server information For more information contact HPE Authorized Resellers or HPE Authorized Service Partners The hardware features and options documented in this guide might not always be available in the server model you purchased Important pro...

Page 8: ...ifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise In cases where it is required to return the defective part to Hewlett Packard Enterprise you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time normally five 5 business days The defective part must be returned with the assoc...

Page 9: ...a société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de Hewlett Packard Enterprise contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web Hewlett Packard Enterprise Service de garantie pièces seules Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie piè...

Page 10: ...turzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen Wenn Hewlett Packard Enterprise oder ein Hewlett Packard Enterprise Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen Hewlett Packard Enterprise dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwi...

Page 11: ...stos componentes también están diseñados para que puedan ser reparados por el usuario Sin embargo si precisa que Hewlett Packard Enterprise realice su sustitución puede o no conllevar costes adicionales dependiendo del tipo de servicio de garantía correspondiente al producto NOTA Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario Para ...

Page 12: ...tt Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag...

Page 13: ...viadas no primeiro dia útil após o pedido Onde as condições geográficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone A Hewlett Packard Enterprise especifica nos materiais fornecidos com a peça CSR de reposi...

Page 14: ...14 Customer self repair ...

Page 15: ...Customer self repair 15 ...

Page 16: ...16 Customer self repair ...

Page 17: ...Customer self repair 17 ...

Page 18: ...t on page 18 2 Air baffle spare part on page 19 3 Access panel spare part on page 19 4 DIMM guard spare part on page 19 5 LFF removable partition spare part on page 19 6 Latch ears spare part on page 19 7 Front bezel spare part on page 19 8 Miscellaneous blanks kits spare parts on page 19 Not shown For more information see Removal and replacement procedures HPE Smart Storage Battery holder spare p...

Page 19: ...d 878507 001 LFF removable partition spare part Customer self repair mandatory Description part number LFF removable partition 878520 001 Latch ears spare part Customer self repair optional Description part number Right and left latch ears kit 878509 001 Front bezel spare part Customer self repair mandatory Description Spare part number Front bezel 878511 001 Miscellaneous blanks kits spare parts ...

Page 20: ... 8 bay SFF drive box blank 2 bay SFF flex ODD bay blank LFF filler Secondary riser cage Fan Media Module and Rear serial port blanks kit spare parts Customer self repair mandatory Description part number Secondary riser cage Fan Media Module and Rear serial port blanks kit 878510 001 Secondary riser cage blank Fan blank 3 Media Module blank Rear serial port blank System components Hewlett Packard ...

Page 21: ...cessor spare parts on page 23 81XX processor spare parts on page 24 5 PCIe riser board spare parts on page 24 6 System board spare part on page 24 7 System battery spare part on page 24 Not shown For more information see Removal and replacement procedures DIMM spare parts Customer self repair mandatory Description Part number 8GB single rank x8 PC4 2666V R 850879 001 8GB single rank x8 PC4 2666V R...

Page 22: ... Supply Kit 866730 001 800W Flex Slot Titanium Hot Plug Low Halogen Power Supply Kit 866793 001 800W Flex Slot Universal Hot Plug Low Halogen Power Supply Kit 866727 001 1600W Flex Slot Platinum Plus Hot Plug Low Halogen Power Supply Kit 863373 001 500W Low Halogen FIO Power Supply Kit 866726 001 Heatsink spare part Customer self repair no Description Part number Standard heatsink 878536 001 Proce...

Page 23: ...05 W 875717 001 2 20 GHz Intel Xeon Gold 5120 14C 105 W 875718 001 3 60 GHz Intel Xeon Gold 5122 4C 105 W 875719 001 61XX processor spare parts Customer self repair no Description Part number 2 60 GHz Intel Xeon Gold 6126 12C 125 W 875720 001 3 40 GHz Intel Xeon Gold 6128 6C 115 W 875721 001 2 10 GHz Intel Xeon Gold 6130 16C 125 W 874736 001 2 60 GHz Intel Xeon Gold 6132 14C 140 W 875722 001 3 20 ...

Page 24: ...ibleLOM riser board 878516 001 NVMe and FlexibleLOM riser board 878517 001 x16 x8 secondary riser board 878518 001 x8 x8 x8 secondary riser board 878519 001 System board spare part Customer self repair optional Description Part number System board assembly with handle 878512 001 System battery spare part Customer self repair mandatory Description Part number System battery 319603 001 Server option...

Page 25: ...rt on page 26 6 Media Module spare parts on page 26 7 Fan spare part on page 26 8 Cable spare parts on page 27 9 HPE Trusted Platform Module 2 0 spare part on page 27 Not shown For more information see Removal and replacement procedures Backplane board spare parts Customer self repair optional Description Part number 4 bay LFF drive backplane 872885 001 LFF 2 bay NVMe drive backplane 875080 001 Ta...

Page 26: ... Part number Chassis Intrusion Detection switch 878412 001 Rear serial port spare part Customer self repair mandatory Description Part number Rear serial port 879778 001 12G SAS expander card spare part Customer self repair optional Description Part number 12G SAS expander card 876907 001 Media Module spare parts Customer self repair optional Description Part number Media Module 1GbE BT C620 87216...

Page 27: ... Mini SAS to 12G SAS expander cable kit 878337 001 Rear 2 bay SFF cable kit 878341 001 4 bay 8 bay LFF optical drive power cable kit 878342 001 8 bay 16 bay SFF optical drive power cable kit 878343 001 Optical drive cable 900mm LH 878344 001 iLO service port cable 878346 001 M 2 cable kit 878786 001 Customer self repair is optional for this spare part HPE Trusted Platform Module 2 0 spare part Cus...

Page 28: ...tic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symbols might be found on the equipment to indicate the presence of potentially ...

Page 29: ...Before installing a server be sure that you understand the following warnings and cautions WARNING To reduce the risk of electric shock personal injury and damage to the equipment Do not attempt to service any parts of the equipment other than those specified in the following procedure Any other activities may require that you shut down the server and remove the power cord Installation and mainten...

Page 30: ...ore the server enters standby mode Before proceeding verify that the server is in standby mode by observing that the system power LED is amber Extending the server from the rack WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack Prerequisites T 25 Torx screwdriver Procedure 1 If the rear panel ...

Page 31: ...ign the server when the server is installed higher than chest level Use caution when installing the server in or removing the server from the rack it is unstable when not fastened to the rails To remove the server from a Hewlett Packard Enterprise Compaq branded Telco or a third party rack Procedure 1 Power down the server 2 Remove all power a Disconnect all peripheral cables from the server b Dis...

Page 32: ...ctors see Rear panel components WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into RJ 45 connectors 4 Connect the power cord to the rear of the server 5 Install the power cord anchors 6 Install the rack rail hook and loop strap a Hold the rear panel cables against the rack rail and then wrap the strap around the ...

Page 33: ...ositioning will enable the rack rail to slide easily in and out of the rack 7 Secure the cables to the cable management arm IMPORTANT When using cable management arm components leave enough slack in each of the cables to prevent damage to the cables when the server is extended from the rack 8 Connect the power cord to the AC power source Removal and replacement procedures 33 ...

Page 34: ... management arm Procedure 1 Remove the cable tie if installed 2 Release the cable management arm and then swing the arm away from the rack Removing the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precau...

Page 35: ...ove the access panel Installing the access panel Prerequisites T 15 Torx screwdriver All internal cables must be connected and secured with clips Procedure 1 Place the access panel on top of the server with the latch open Allow the panel to extend past the rear of the server approximately 1 25 cm 0 5 in 2 Push down on the latch The access panel slides to a closed position 3 Tighten the security sc...

Page 36: ...emoving a riser cage WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Procedure 1 If installed remove the front bezel 2 Power down the server 3 Remove all power 36 Removal and replacement procedures ...

Page 37: ...panel 7 Disconnect any internal cables that are connected to the expansion board 8 If the GPU is installed in the secondary riser cage do the following a Disconnect the power cable from GPU b To release GPU press the latch on the air baffle 9 Remove the riser cage a Lift the release tab and then rotate it 180 counterclockwise b Grasp the riser cage at the touch points and lift it out of the chassi...

Page 38: ...zel and the bezel lock Procedure 1 Install the bezel a Attach the bezel to the right latch ear b Press the latch on the bezel c While pressing the latch rotate the bezel to attach bezel to left latch ear 38 Removal and replacement procedures ...

Page 39: ...wer up the server use one of the following methods Press the Power On Standby button Use the virtual power button through iLO Removing and replacing the bezel Procedure 1 Remove the Kensington security lock 2 Remove the front bezel Removal and replacement procedures 39 ...

Page 40: ...e Removing and replacing a drive blank CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Remove the drive blank LFF SFF 40 Removal and replacement procedures ...

Page 41: ...plug drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Procedure 1 Back up all server data on the drive 2 Determine the status of the drive from the drive LED definitions 3 Remove the drive LFF SFF Removal and replacement procedures 41 ...

Page 42: ...c flow Procedure 1 Back up all server data on the drive 2 Determine the status of the drive from the drive LED definitions 3 Remove the drive a Push the Power button The Do Not Remove button illuminates and flashes b Wait until the flashing stops and the Do Not Remove button is no longer illuminated c Push the Do Not Remove button and then remove the drive To replace the component reverse the remo...

Page 43: ...circuit boards when reseating components Prerequisites Before you perform this procedure make sure that you have a T 15 Torx screwdriver available Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the a...

Page 44: ...oval procedure Removing and replacing an M 2 SSD Prerequisites Before you perform this procedure make sure that you have a Phillips No 1 screwdriver available Procedure 1 Power down the server 2 Remove all power 44 Removal and replacement procedures ...

Page 45: ...o replace the component reverse the removal procedure Removing and replacing the air baffle CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot blanks or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open Procedure 1 If installed remove the front bezel 2 Power down the server 3 Remove all...

Page 46: ...acing a fan CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Procedure 1 If installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the ra...

Page 47: ...are populated with either a component or a blank Procedure 1 If installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove the server from the rack 5 Remove the access panel 6 Remove the air baffle 7 Remove the fan blank R...

Page 48: ...pacity Verify that all power supplies have the same part number and label color The system becomes unstable and might shut down when it detects different power supplies CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank WARNING To reduce the risk of personal injury from hot surfaces allow the power suppl...

Page 49: ...source b Disconnect each power cord from the server 3 Release the strain relief strap 4 Remove the power supply To replace the component reverse the removal procedure Removing the redundant power supply cage Procedure 1 Power down the server 2 Remove all power Removal and replacement procedures 49 ...

Page 50: ...he rack 4 Remove the access panel 5 If installed remove one of the following Rear 2 bay SFF drive cage Secondary riser cage blank Secondary riser cage 6 Remove the left inner rail 7 Remove all power supplies or power supply blanks from the cage 8 Remove the redundant power supply cage 50 Removal and replacement procedures ...

Page 51: ...e server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the secondary riser cage blank Removal and replacement procedures 51 ...

Page 52: ...r a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the riser cage 6 If installed remove the expansion board from the riser cage 7 Remove the riser board Primary riser cage 52 Removal and replacement procedures ...

Page 53: ...river Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the riser cage 6 Remove the slot blank Removal and replacement procedures 53 ...

Page 54: ...ch on the slot blank retainer b Open the slot blank retainer c Remove one T 10 screw on the slot d Remove the slot blank Primary riser cage Secondary riser cage Slot 4 Slot 5 or 6 54 Removal and replacement procedures ...

Page 55: ...m the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Disconnect any internal cables that are connected to the expansion board 6 Remove the riser cage 7 Remove the expansion board Primary riser cage Removal and replacement procedures 55 ...

Page 56: ... Secondary riser cage Slot 4 Slot 5 or 6 56 Removal and replacement procedures ...

Page 57: ...ower cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 If the GPU is installed in the secondary riser cage do the following a Disconnect the power cable from GPU b Press the latch on the air baffle to release the GPU Removal and replacement procedures 57 ...

Page 58: ...6 Remove the riser cage 7 Remove the GPU card Primary riser cage Secondary riser cage 58 Removal and replacement procedures ...

Page 59: ...connect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the air baffle 6 Disconnect the Smart Storage Battery cable 7 Remove the Smart Storage Battery from the holder Removal and replacement procedures 59 ...

Page 60: ...pports the backup power Removing and replacing the Smart Storage Battery holder Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the air baffle 6 Remove the Smart Storage Batt...

Page 61: ...d remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove the server from the rack 5 Remove the access panel 6 If installed remove the secondary riser cage 7 Disconnect all cables from the storage controller 8 Remove the storage ...

Page 62: ... server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove the server from the rack 5 Remove the access panel 6 If the full length GPU or the 12G SAS expander is installed remove the riser cage 7 Remove the air baffle 8 Disconnect all cables from the storage controller 9...

Page 63: ... Secondary riser cage Slot 4 Slot 5 or 6 Removal and replacement procedures 63 ...

Page 64: ...nstalled remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect the LAN segment cables 5 Do one of the following Extend the server from the rack Remove the server from the rack 6 Remove the access panel 7 Remove the primary riser cage 8 Remove the FlexibleLOM 64 Removal and repla...

Page 65: ...ower a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the primary riser cage 6 Remove the Media Module a Remove two T 15 screws b Push the latch c Remove the Media Module Removal and replacement procedures 65 ...

Page 66: ...Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove the server from the rack 5 Remove the access panel 6 Remove the air baffle 7 Disconnect the iLO service port cable from system board 8 If installed disconnect the ODD cable 9 Remove the LFF optical ...

Page 67: ...e Procedure 1 If installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove the server from the rack 5 Remove the access panel 6 Remove the LFF optical drive cage 7 Remove the optical drive Removal and replacement procedur...

Page 68: ...driver Procedure 1 If installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove the server from the rack 5 Remove the access panel 6 Remove the air baffle 7 Disconnect the iLO Service Port cable from system board 8 Do one...

Page 69: ...LFF a Remove the LFF optical drive cage b Remove the iLO Service Port cable assembly SFF a Remove the SFF Front IO cage b Remove the iLO Service Port cable assembly Removal and replacement procedures 69 ...

Page 70: ... down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove the server from the rack 5 Remove the access panel 6 If the cage is embedded with NVMe drive backplane disconnect the NVMe signal and power cables 7 Disconnect the optical drive cable 8 Remove the SFF op...

Page 71: ...er Procedure 1 If installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove the server from the rack 5 Remove the access panel 6 Remove the SFF optical drive cage or the SFF NVMe and optical drive cage 7 Remove the optica...

Page 72: ...Procedure 1 If installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove the server from the rack 5 Remove the access panel 6 Remove the SFF NVMe and optical drive cage 7 Remove the drives in the cage 8 Remove the SFF NVM...

Page 73: ...ach power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove the server from the rack 5 Remove the access panel 6 Remove the air baffle 7 Remove all fan modules 8 Remove all installed LFF drives 9 Disconnect all cables from the 4 bay LFF drive backplane 10 Remove the drive backplane Removal and replacement proced...

Page 74: ...the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove the server from the rack 5 Remove the access panel 6 Remove the air baffle 7 Remove all drives in the cage 8 Disconnect all cables from 8 bay SFF drive backplane 9 Remove the SFF d...

Page 75: ...ckplane To replace the component reverse the removal procedure Removing the rear 2 bay SFF drive cage Prerequisites T 15 Torx screwdriver Procedure 1 Power down the server 2 Remove all power Removal and replacement procedures 75 ...

Page 76: ...er cord from the server 3 Remove the server from the rack 4 Remove the left inner rail 5 Remove the access panel 6 Remove the air baffle 7 Remove all cables from rear 2 bay SFF drive backplane 8 Remove rear 2 bay SFF SAS SATA drive cage 76 Removal and replacement procedures ...

Page 77: ... the rack Remove the server from the rack 5 Remove the access panel 6 Remove the rear 2 bay SFF drive cage 7 Remove the drives in the cage 8 Remove the rear 2 bay SFF SAS SATA drive backplane To replace the component reverse the removal procedure Removing the LFF NVMe drive cage Prerequisites Before you perform this procedure make sure that you have a T 10 Torx screwdriver available Procedure 1 If...

Page 78: ... NVMe drive backplane 8 Remove the LFF NVMe drive cage To replace the component reverse the removal procedure Removing and replacing the LFF NVMe drive backplane Prerequisites Before you perform this procedure make sure that you have a T 10 Torx screwdriver available Procedure 1 If installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the pow...

Page 79: ...component reverse the removal procedure Removing and replacing the serial port Prerequisites Nut screwdriver Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the serial port R...

Page 80: ... power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the air baffle 6 Remove the right latch ear assembly a Release the front I O cabling from the server Detach the ambient thermal sensor cable from its clip 80 Removal and replacement procedures ...

Page 81: ... I O assembly cable b Remove the cable cover c Release cables from the chassis compartment d Remove the right latch ear with all the cables The cables include thermal sensor cable front I O cable and USB 3 0 cable Removal and replacement procedures 81 ...

Page 82: ... ear To replace the component reverse the removal procedure Removing and replacing the DIMM guard Prerequisites T 15 Torx screwdriver Procedure 1 Power down the server 2 Remove all power 82 Removal and replacement procedures ...

Page 83: ... the DIMM guard 7 Manage cables in the channel between DIMM guard and chassis To replace the component reverse the removal procedure Removing and replacing a DIMM To identify the DIMMs installed in the server see DIMM slot locations Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the fo...

Page 84: ...ocedure 1 Observe the following alerts CAUTION When handling the heatsink always hold it along the top and bottom of the fins Holding it from the sides can damage the fins CAUTION To avoid damage to the processor or system board only authorized personnel should attempt to replace or install the processor in this server CAUTION To prevent possible server malfunction and damage to the equipment mult...

Page 85: ...nect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove the server from the rack 5 Remove the access panel 6 Remove the air baffle 7 Remove the processor heatsink assembly a Allow the heatsink to cool b Loosen the heatsink nuts in the order specified by the label on the heatsink 4 3 2 1 c Lift the proc...

Page 86: ...ssor heatsink assembly with the alignment pins and gently lower it down until it sits evenly on the socket The heatsink alignment pins are keyed The processor will only install one way A standard heatsink is shown Your heatsink might look different d Using a T 30 Torx screwdriver tighten the nuts until they stop 86 Removal and replacement procedures ...

Page 87: ...n switch Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 If GPU is installed on secondary cage remove the secondary riser cage 6 Remove the air baffle 7 Remove the Chassis Intrusion...

Page 88: ...Torx screwdriver Procedure 1 If installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove the server from the rack 5 Remove LFF partition a Use the flat headed screwdriver and carefully pry the two box 1 fillers 88 Remova...

Page 89: ...The server contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery that provides power to the real time clock If this battery is not properly handled a risk of the fire and burns exists To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Removal and replacement procedures 89...

Page 90: ... the power source b Disconnect each power cord from the server 3 Disconnect all peripheral cables from the server 4 Do one of the following Extend the server from the rack Remove the server from the rack 5 Remove the access panel 6 If installed remove the secondary riser cage 7 Locate the system battery on the system board 8 Remove the system battery 9 To replace the component reverse the removal ...

Page 91: ...er rail to loose side screws on the redundant power supply cage 6 Remove the access panel 7 Remove the air baffle 8 Remove all fans 9 Disconnect all cables from system board 10 Remove the power supply 11 If installed remove the redundant power supply cage 12 Remove the primary riser cage 13 If installed remove one of the following Rear 2 bay SFF drive cage Secondary riser cage Secondary riser cage...

Page 92: ... Remove the system board a Remove screws from system board b Install the system board handle tool on the dust cover of processor 1 shown as the following illustration 92 Removal and replacement procedures ...

Page 93: ...t edge of system board is higher than the fan cage remove the system board from the rear panel 21 Remove the handle from the failed system board 22 Install the dust cover 23 Install the system board a Install the system board handle tool on top right corner of bolster of processor 1 Removal and replacement procedures 93 ...

Page 94: ...l and RPS connector area on the system board simultaneously and then insert the ports into the rear panel c Place the front edge of the system board on the chassis d Install the screws 94 Removal and replacement procedures ...

Page 95: ...al number and product ID Re entering the server serial number and product ID After you replace the system board the server serial number and the product ID must be configured Procedure 1 Access System Utilities During POST press F9 2 On the System Utilities home screen select System Configuration BIOS Platform Configuration RBSU Advanced Options Advanced Service Options 3 Select the Serial Number ...

Page 96: ...ted Platform Module 2 0 Gen10 Option The HPE Trusted Platform Module 2 0 Gen10 Option is not a customer removable part CAUTION If the TPM is removed from the original server and powered up on a different server data stored in the TPM including keys will be erased If you suspect a TPM board failure leave the TPM installed and remove the system board Removing and replacing the system board Contact a...

Page 97: ...ntenance Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and HPE Synergy provides IML messages and associated troubleshooting information to resolve critical and cautionary IML events To acc...

Page 98: ...cure Boot that enables the system firmware option card firmware operating systems and software collaborate to enhance platform security UEFI Graphical User Interface GUI An Embedded UEFI Shell that provides a preboot environment for running scripts and tools Boot support for option cards that only support a UEFI option ROM Selecting the boot mode This server provides two Boot Mode configurations U...

Page 99: ...nd operating systems with boot loaders must have an appropriate digital signature to execute during the boot process Operating systems must support Secure Boot and have an EFI boot loader signed with one of the authorized keys to boot For more information about supported operating systems see http www hpe com servers ossupport You can customize the certificates embedded in the UEFI BIOS by adding ...

Page 100: ...dia and Hewlett Packard Enterprise branded versions of OS software Intelligent Provisioning also prepares the system to integrate optimized server support software from the Service Pack for ProLiant SPP SPP is a comprehensive systems software and firmware solution for ProLiant servers server blades their enclosures and HPE Synergy compute modules These components are preloaded with a basic set of ...

Page 101: ...mends that you register your device for remote support to enable enhanced delivery of your Hewlett Packard Enterprise warranty HPE support services or Hewlett Packard Enterprise contractual support agreement Insight Remote Support supplements your monitoring continuously to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event...

Page 102: ...ligent Provisioning or as a standalone bootable ISO image and online Accessing HPE SSA in the offline environment IMPORTANT If you are updating an existing server in an offline environment obtain the latest version of HPE SSA through Service Pack for ProLiant before performing configuration procedures Using one of multiple methods you can run HPE SSA before launching the host operating system In o...

Page 103: ... bay LFF drive model Item Description 1 LFF drives 2 NVMe drives optional 3 Optical drive optional 4 iLO Service Port 5 USB 3 0 port 12 bay LFF drive model Item Description 1 LFF drives 2 USB 3 0 port 8 bay SFF drive model Component identification 103 ...

Page 104: ...ial number iLO information pull tab 16 bay SFF drive model Item Description 1 Optical drive optional 2 NVMe drives optional 3 SFF drives 4 iLO Service Port 5 USB 3 0 port 6 Serial number iLO information pull tab 24 bay SFF drive model Item Description 1 SFF drives 2 Serial number iLO information pull tab Table Continued 104 Component identification ...

Page 105: ...age contains links to server setup information spare part numbers QuickSpecs troubleshooting resources and other useful product links Front panel LEDs and buttons Front panel LEDs and buttons in an LFF chassis Front panel LEDs and buttons in an SFF chassis Item Description Status 1 UID button LED Solid blue Activated Flashing blue 1 flash per second Remote management or firmware upgrade in progres...

Page 106: ...erify the following conditions The facility power is present The power supply is installed and is working correctly The power cord is attached and is connected to a power source The front I O cable is connected When all four LEDs described in this table flash simultaneously a power fault has occurred For more information see Power fault LEDs UID button functionality The UID button can be used to d...

Page 107: ...ear panel components with optional rear 2 bay SFF SAS SATA drives Item Description 1 PCIe slots 1 3 top to bottom primary riser for processor 1 2 Serial port optional 3 Rear 2 bay SFF SAS SATA drives optional 4 Standard power supply non hot plug 5 Flexible Slot power supply 1 hot plug 6 Flexible Slot power supply 2 hot plug 7 NIC port 2 8 NIC port 1 9 VGA port 10 iLO Management Port Table Continue...

Page 108: ...tom primary riser for processor 1 2 FlexibleLOM optional 3 Serial port optional 4 PCIe slots 4 6 secondary riser for processor 2 optional 5 Standard power supply non hot plug 6 Flexible Slot power supply 1 hot plug 7 Flexible Slot power supply 2 hot plug 8 NIC port 2 9 NIC port 1 10 VGA port 11 ILO Management Port Table Continued 108 Component identification ...

Page 109: ...ports 3 4 Rear panel LEDs Item Description Status 1 NIC link LED Green Network link Off No network link 2 NIC activity LED Solid green Link to network Flashing green Network active Off No network activity Table Continued Component identification 109 ...

Page 110: ...y mode Power supply error PCIe riser board slot definitions The server ships with a primary PCIe riser cage installed and a secondary PCIe riser cage blank A second processor is required to support installation in the secondary PCIe riser location Two slot PCIe riser cage assembly Install in the primary PCIe riser connector Item Type Form factor Connector link width Negotiable link width 1 PCIe 3 ...

Page 111: ... length x8 8 4 1 FlexibleLOM riser cage assembly Install in the primary PCIe riser connector Item Type Form factor Connector link width Negotiable link width 1 PCIe 3 0 Full height full length x8 8 4 1 2 PCIe 3 0 Full height half length x8 8 4 1 3 PCIe 3 0 FlexibleLOM x8 NVMe and FlexibleLOM riser cage assembly Install in the primary PCIe riser connector Component identification 111 ...

Page 112: ... x8 x16 x8 secondary riser cage assembly Install in the secondary PCIe riser connector Item Type Form factor Connector link width Negotiable link width 1 PCIe 3 0 Full height full length x16 16 8 4 1 2 PCIe 3 0 Half height half length x8 8 4 1 x8 x8 x8 secondary riser cage assembly Install in the secondary PCIe riser connector 112 Component identification ...

Page 113: ...onnector link width Negotiable link width 1 PCIe 3 0 Full height full length x8 8 4 1 2 PCIe 3 0 Full height half length x8 8 4 1 3 PCIe 3 0 Half height half length x8 8 4 1 PCIe slot description Component identification 113 ...

Page 114: ...r constant development For the latest information see the PCI SIG website 2 Physical connector link width PCIe devices communicate through a logical connection called an interconnect or link At the physical level a link is composed of one or more lanes The number of lanes is written with an prefix with 16 being the largest size in common use 1 2 4 8 16 3 Negotiable link width These numbers corresp...

Page 115: ...1 4 TPM connector 5 Serial port connector 6 iLO Service Port connector 7 Primary PCIe riser connector for processor 1 8 System maintenance switch 9 Mini SAS port 1 10 Mini SAS port 3 11 Media Module connector 12 Mini SAS port 2 13 SATA port 5 14 SATA port 4 15 SATA management port 16 Front USB 3 0 connector Table Continued Component identification 115 ...

Page 116: ...al USB 3 0 port 1 If the memory card connected to the microSD slot is not visible in Windows Device Manager in the menu bar click View Show hidden device System maintenance switch descriptions Position Default Function S11 Off Off iLO security is enabled On iLO security is disabled S2 Off Reserved S3 Off Reserved S4 Off Reserved S51 Off Off Power on password is enabled On Power on password is disa...

Page 117: ...turing defaults 3 When the system maintenance switch position 6 is set to the On position and Secure Boot is enabled some configurations cannot be restored For more information see Secure Boot on page 99 DIMM slot locations DIMM slots are numbered sequentially 1 through 8 for each processor The arrow points to the front of the server Processor heatsink and socket components Component identificatio...

Page 118: ...fied by a management application Flashing amber blue 1 flash per second The drive has failed or a predictive failure alert has been received for this drive it also has been identified by a management application Flashing amber 1 flash per second A predictive failure alert has been received for this drive Replace the drive as soon as possible 2 Online Activity Solid green The drive is online and ha...

Page 119: ...definitions Item LED Status Definition 1 Locate Solid blue The drive is being identified by a host application Flashing blue The drive carrier firmware is being updated or requires an update 2 Activity ring Rotating green Drive activity Off No drive activity 3 Do not remove Solid white Do not remove the drive Removing the drive causes one or more of the logical drives to fail Off Removing the driv...

Page 120: ...bus device A device attached to a PCIe bus cannot be removed without allowing the device and bus to complete and cease the signal traffic flow CAUTION Do not remove an NVMe SSD from the drive bay while the Do not remove LED is flashing The Do not remove LED flashes to indicate that the device is still in use Removing the NVMe SSD before the device has completed and ceased signal traffic flow can c...

Page 121: ...t configured and predicts the drive will fail Solid amber The drive has failed Off The drive is not configured by a RAID controller 4 Do not remove Solid white Do not remove the drive The drive must be ejected from the PCIe bus prior to removal Flashing white The drive ejection request is pending Off The drive has been ejected 5 Power Solid green Do not remove the drive The drive must be ejected f...

Page 122: ...uest PCIe ejection Removal request can be denied by the RAID controller one or more of the logical drives could fail Operating system Drive box identification Front boxes SFF Item Description 1 Box 1 2 Box 2 3 Box 3 LFF Item Description 1 Box 1 2 Box 2 3 Box 3 122 Component identification ...

Page 123: ...r box Item Description 1 Box 4 Drive bay numbering 8 bay LFF hot plug drive model 12 bay LFF hot plug drive model 8 bay SFF hot plug drive model 16 bay SFF hot plug drive model Component identification 123 ...

Page 124: ... 24 bay SFF hot plug drive model Fan bay numbering 124 Component identification ...

Page 125: ...ce to verify the length of the cable Use the internal cable management features to properly route and secure the cables When routing cables be sure that the cables are not in a position where they can be pinched or crimped Avoid tight bend radii to prevent damaging the internal wires of a power cord or a server cable Never bend power cords and server cables tight enough to cause a crease in the sh...

Page 126: ...trict airflow If you intend to use the removed cables later label and store them for future use Cable routing LFF drive model LFF drive to system board Color Description Orange LFF box 1 to Mini SAS port 1 Blue LFF box 2 to Mini SAS port 2 Yellow LFF box 3 to Mini SAS port 3 126 Cabling ...

Page 127: ...r port 1 Blue LFF box 3 to the controller port 2 LFF drive to type p controller To support 12 bay LFF the box 1 is connected to the port 1 of second controller Color Description Orange LFF box 2 to the first controller port 1 Blue LFF box 3 to the first controller port 2 Cabling 127 ...

Page 128: ...nge P2 power cable to LFF box 2 Blue P3 power cable to LFF box 3 Yellow P4 power cable to the optical drive 12 bay LFF power cable Color Description Orange P2 power cable to LFF box 1 Blue P3 power cable to LFF box 2 Yellow P4 power cable to LFF box 3 128 Cabling ...

Page 129: ...Cable routing SFF drive model Box 1 to type a controller Box 1 to type p controller Cabling 129 ...

Page 130: ...Box 2 to type a controller Box 2 to type p controller 130 Cabling ...

Page 131: ...Box 3 to system board Box 3 to type a controller Cabling 131 ...

Page 132: ...Box 3 to type p controller 8 bay SFF power cable default 132 Cabling ...

Page 133: ...iption Pink P2 power cable to SFF box 1 or two NVMe drives Blue P3 power cable to SFF box 2 Yellow P4 power cable to SFF box 3 Orange P5 power cable to optical drive Cable routing 12G SAS expander Type a controller to SAS expander Cabling 133 ...

Page 134: ...ort 1 Orange Type a controller port 2 to 12G SAS expander port 2 Type p controller to SAS expander Color Description Orange Type p controller port 1 to 12G SAS expander port 1 Blue Type p controller port 2 to 12G SAS expander port 2 SAS expander to SFF drives 134 Cabling ...

Page 135: ...s 1 2 Green and Black 12G SAS expander ports 7 8 to SFF box 3 ports 1 2 Cable routing SFF NVMe and optical drive cage Color Description Orange P2 power cable to two NVMe drives Blue P5 power cable to the optical drive Yellow SFF NVMe drive signal cable to the primary NVMe and FlexibleLOM riser board Cable routing LFF NVMe drive cage Cabling 135 ...

Page 136: ...bay SFF drive Mini SAS cable to system board You can connect the rear 2 bay SFF drive to all Mini SAS ports 1 2 or 3 Mini SAS cable to type a controller You can connect the rear 2 bay SFF drive to any port of a Smart Array controller Mini SAS cable to type p controller You can connect the rear 2 bay SFF drive to any port of a Smart Array controller 136 Cabling ...

Page 137: ...Mini SAS cable to SAS expander Cabling 137 ...

Page 138: ...y SFF drive backplane to SATA port 5 Blue Rear 2 bay SFF drive backplane to SATA port 4 Yellow Rear 2 bay SFF drive backplane to SATA management port Rear 2 bay SFF power cable Cable routing M 2 SSD M 2 SSD enablement board installed in primary riser 138 Cabling ...

Page 139: ... M 2 SSD enablement board installed in secondary riser Cabling 139 ...

Page 140: ...routing Smart Storage Battery Cable routing Optical drive SFF Color Description Orange Optical drive signal cable to SATA port 5 Blue Optical drive power cable Yellow Optical drive power cable LFF 140 Cabling ...

Page 141: ...Color Description Orange Optical drive signal cable to SATA port 5 Blue Optical drive power cable Yellow Optical drive power cable Cable routing Fan Cable routing Front I O SFF Cabling 141 ...

Page 142: ...Color Description Orange Front I O cable Blue USB cable Yellow Thermal sensor cable LFF Color Description Orange Front I O cable Blue USB cable Yellow Thermal sensor cable 142 Cabling ...

Page 143: ...Cable routing USB 3 0 Cable routing Power supply HPE 500W power supply cabling non hot plug Cabling 143 ...

Page 144: ...Cable routing Serial port Cable routing iLO Service Port SFF LFF 144 Cabling ...

Page 145: ...Cable routing Chassis Intrusion Detection switch Cable routing Controller backup power cable Primary riser cage Cabling 145 ...

Page 146: ... Secondary riser cage Slot 4 Slot 5 or 6 146 Cabling ...

Page 147: ...Cable routing GPU Color Description Orange GPU power cable Blue Rear 2 bay SFF power cable Cabling 147 ...

Page 148: ...ature range is extended 5 C to 10 C 41 F to 50 F and 35 C to 40 C 95 F to 104 F at sea level with an altitude derating of 1 0 C per every 175 m 1 8 F per every 574 ft above 900 m 2953 ft to a maximum of 3050 m 10 000 ft 40 C to 45 C 104 F to 113 F at sea level with an altitude derating of 1 0 C per every 125 m 1 8 F per every 410 ft above 900 m 2953 ft to a maximum of 3050 m 10 000 ft The approved...

Page 149: ...n hot plug Power Supply Specification Value Input requirements Rated input voltage 100 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Rated input current 5 8 A at 100 VAC 2 3 A at 240 VAC 2 7 A at 240 VDC for China only Maximum rated input power 578 W at 100 VAC 557 W at 240 VAC BTUs per hour 1953 at 100 VAC 1882 at 240 VAC Power supply output Rated steady state power 5...

Page 150: ...at 100 VAC to 127 VAC input 500 W at 100 VAC to 240 VAC input 500 W at 240 VDC input for China only Maximum peak power 500 W at 100 VAC to 127 VAC input 500 W at 100 VAC to 240 VAC input 500 W at 240 VDC input for China only HPE 800W Flex Slot Platinum Hot plug Low Halogen Power Supply Specification Value Input requirements Rated input voltage 100 VAC to 127 VAC 200 VAC to 240 VAC 240 VDC for Chin...

Page 151: ... 100 VAC to 240 VAC input 800 W at 240 VDC input for China only HPE 800W Flex Slot Titanium Hot plug Low Halogen Power Supply Specification Value Input requirements Rated input voltage 200 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Not applicable to 240 VDC Rated input current 4 35 A at 200 VAC 3 62 A at 240 VAC 3 62 A at 240 VDC for China only Maximum rated input p...

Page 152: ...z to 60 Hz Rated input current 4 4 A at 200 VAC 3 1 A at 277 VAC 2 3 A at 380 VDC Maximum rated input power 869 W at 200 VAC 865 W at 230 VAC 861 W at 277 VAC 863 W at 380 VDC BTUs per hour 2964 at 200 VAC 2951 at 230 VAC 2936 at 277 VAC 2943 at 380 VDC Power supply output Rated steady state power 800 W at 200 VAC to 277 VAC input Maximum peak power 800 W at 200 VAC to 277 VAC input HPE 1600W Flex...

Page 153: ...VAC Maximum rated input power 1734 W at 200 VAC 1725 W at 240 VAC BTUs per hour 5918 at 200 VAC 5884 at 240 VAC Power supply output Rated steady state power 1600 W at 200 VAC to 240 VAC input 1600 W at 240 VDC input Maximum peak power 2200 W for 1 ms turbo mode at 200 VAC to 240 VAC input Specifications 153 ...

Page 154: ...nowledge SPOCK Storage compatibility matrix www hpe com storage spock Storage white papers and analyst reports www hpe com storage whitepapers For additional general support websites see Support and other resources Product websites HPE ProLiant DL180 Gen10 support page http www hpe com support dl180gen10 HPE ProLiant DL180 Gen10 documents http www hpe com info DL180Gen10 docs 154 Websites ...

Page 155: ...mponents Accessing updates Some software products provide a mechanism for accessing software updates through the product interface Review your product documentation to identify the recommended software update method To download product updates Hewlett Packard Enterprise Support Center www hpe com support hpesc Hewlett Packard Enterprise Support Center Software downloads www hpe com support downloa...

Page 156: ...are service Supported products list www hpe com services proactivecaresupportedproducts HPE Proactive Care advanced service Supported products list www hpe com services proactivecareadvancedsupportedproducts Proactive Care customer information Proactive Care central www hpe com services proactivecarecentral Proactive Care service activation www hpe com services proactivecarecentralgetstarted Warra...

Page 157: ...om info ecodata For Hewlett Packard Enterprise environmental information including company programs product recycling and energy efficiency see www hpe com info environment Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback docsfeedback...

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